QASP_Exhibit_C.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

SOLICITATION NUMBER W56HZV-19-R-0070

1.0 INTRODUCTION

1.1. Purpose. The role of the Government in quality assurance is to ensure contract standards are achieved. The purpose of the Quality Assurance Surveillance Plan (QASP) is to identify the methods and procedures the Government will use to evaluate contractor actions while performing the requirements in the Performance Work Statement (PWS). It is designed to provide an effective surveillance method by monitoring contractor performance for each listed performance objective in the Performance Requirements Summary (PRS) (Section 7 of this document).

1.1.1. The QASP provides a systematic method to evaluate the services the contractor is required to perform as specified in the PWS and the Contract.

1.1.2. The QASP has been developed by the requiring activity. It is designed to provide direction to personnel performing contract surveillance activities. Personnel surveying the contract terms and conditions and PWS requirements will periodically review the QASP throughout the life of the contract.

2.0. ROLES AND RESPONSIBILITIES.

2.1. Contracting Officer Representative. The Contracting Officer’s Representative (COR) is responsible for quality assurance guidance and to ensure that contract quality requirements, provisions, standards, and thresholds are defined, practical, enforceable, necessary, and verifiable.

2.1.1. The COR evaluates and documents contractor performance in accordance with the QASP and PWS.

2.1.2. The COR shall notify the Contracting Officer of any significant performance deficiencies using a Contractor Discrepancy Report with supporting documentation.

2.1.3. The COR will upload a copy of the QASP to https://wawf.eb.mil/, VCE COR Tool (CORT) .

2.1.4. The COR will submit a monthly report to the contracting officer concerning performance of services rendered under this contract in CORT.

2.1.5. The COR recommends improvements to the QASP and PWS, as needed, throughout the life of the contract.

2.2. Contracting Officer. The Contracting Officer is responsible for safeguarding the interests of the United States Government in contractual relationships. Only the Contracting Officer is authorized to bind the Government and then, only to the extent of the authority delegated to them through the issuance of a warrant.

2.2.1. The Contracting Officer delegates authority for inspection and/or acceptance in accordance with the terms of the contract.

2.2.2. The Contracting Officer informs the contractor of the names, duties, and limitations of authority for all quality assurance personnel assigned to the contract.

3.0. DESCRIPTION OF SERVICES

3.1. Scope of Work. The scope of this contract is to provide Corrosion Engineering and Technical Support for the following DoD agencies: U.S. Army Combat Capabilities Development Command (CCDC) Ground Vehicle Systems Center (GVSC), TACOM Life Cycle Management Center (LCMC), PEO Combat Support and Combat Services Support (CS&SS), PEO Ground Combat Systems (GCS), United States Marine Corps. (USMC), Office of the Under Secretary of Defense (OSD), Army Research Lab (ARL), and Army Force Generation – Sustainable Readiness and RESET programs.

Support provided will include: materials and design advice to fielded systems; oversight of research and development and corrosion test services; coating development support; technical documentation; and corrosion surveys, assessment and data analysis.

4.0. QUALITY REQUIREMENTS

4.1. Quality Control Program. The contractor, not the Government, is responsible for management and quality control actions to meet the terms of the contract.

https://wawf.eb.mil/

5.0 SURVEILLANCE. The COR will perform monthly surveillance based on the quality and effectiveness of the services provided and contractor’s data deliverables. The methods of surveillance for the proposed effort will include:

- COR inspection, acceptance, oversight and responsibilities as detailed in the COR appointment letter.

- Progress Reports due Quarterly -IPR/Progress Status Meetings Quarterly

- Site Visits

- Demonstrations

- Phone Conferences as required

- Other:

- Review of the reports, particularly monitoring of completed effort and expenditure of labor hours.

- Report suspected cases of human trafficking to ICE Homeland Security Investigations Tip line at 1-

866-DHS-2-ICE or 1-866-347-2423, or the National Human Trafficking Resource Center at 1-888- 3737-888.

5.1 Unacceptable Performance. If the contractor’s performance is judged unacceptable for any requirement by the COR, the COR will inform the contracting officer for resolution. Significant performance deficiencies must be submitted to the Contracting Officer using a Contractor Discrepancy Report and include supporting documentation.

6.0 CONTRACTOR DOCUMENTATION REQUIREMENTS – [Not all included in each task order]

6.1 Monthly Progress, Status and Management Report (information related to research, testing, cost studies, meetings and demonstrations)

6.2 Final Technical Report - Study/Services (Activities performed by the Contractor, including pertinent conclusions/recommendations and include any technical documents, data, analysis developed in support of the identified task areas and/or evaluations performed as part of the work directive)

6.3 Quarterly Technical Report - Study/Services - OSD format (Updated milestone schedule, list of completed activities, planned activities for the next quarter, overall status and details of any issues)

6.4 Presentation Material for Introductory, Training and Transition briefings (presentations and handouts for CPC procedure demonstrations for the users/operators of ground vehicles and equipment on the general maintenance practices for corrosion prevention and control)

6.5 Technical Report - Command corrosion prevention and control surveys (Outbrief presentation, Survey Reports)

7.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS)

7.1 Overview. This PRS identifies the services required by the PWS over which the Government will exercise surveillance.

7.2 Performance Evaluation. Performance of a service will be evaluated to determine whether or not it meets the performance threshold. The contractor shall provide the Government a written response as to why the performance threshold was not met, how performance will be returned to acceptable levels, and how recurrence of the cause will be prevented in the future. When documentation does not meet performance thresholds, revising and resubmitting the documentation at no cost to the Government is the preferred method for correcting unacceptable performance.

7.3 Performance Objectives, Indicators, Thresholds, and Surveillance Methods. The services required by the contractor are summarized into performance objectives and indicators, along with the minimum standards that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PERFORMANCE REQUIREMENTS SUMMARY (PRS)

Performance Objective

Performance Indicator Performance Threshold

Method of Surveillance

PRS # 1. Monthly Progress, Status and Management Report (PWS Para C.4.1;

CDRL A001)

Progress Report is thorough, accurate, complete and accepted in accordance with the Data Item Description (DID) and the Government schedule.

95% accuracy and completeness with first draft.

100% accuracy with one correction/rewrite.

100% inspection of deliverables

PRS # 2 Final Technical Report - Study/Services

(PWS Para C.4.2;

CDRL A002)

Final Report contains required information and is accurate, complete and accepted in accordance with the DID and the Government schedule.

95% accuracy and completeness

100% accuracy and completeness with one correction/rewrite.

PRS # 3. Quarterly Technical Report - Study/Services - OSD format (PWS Para C.4.3;

CDRL A003)

OSD Quad charts are thorough, accurate, complete and accepted in accordance with the Data Item Description (DID) and the Government schedule.

95% accuracy and completeness with first draft.

100% accuracy with one correction/rewrite.

PRS # 4. Presentation Material for Introductory, Training and Transition briefings (PWS Para C.4.4;

CDRL A004)

Presentation materials are thorough, accurate, complete, tailored for audience and accepted in accordance with the Data Item Description (DID) and the Government schedule.

95% accuracy and completeness with first draft.

100% accuracy with one correction/rewrite.

Customer feedback

PRS # 5. Technical Report - Command corrosion prevention and control surveys (PWS Para C.4.5;

CDRL A005)

Reports are thorough, accurate, complete and accepted in accordance with the Data Item Description (DID) and the Government schedule.

Presentations are accurate, complete, tailored for audience and delivered at survey outbrief (last day of the survey).

95% accuracy and completeness with first draft. Outbrief must be conducted before survey ends.

100% accuracy with one correction/rewrite.

Customer feedback

The evaluation ratings are as follows:

Very Good - Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the task and sub-task being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

Satisfactory - Performance meets contractual requirements. The contractual performance of the task and sub-task contain some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

Marginal - Performance does not meet some contractual requirements. The contractual performance of the task and sub-task being assessed reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory – Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the task or sub-task contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective.