Attachment_0002_OPSCEN_QASP_15_Aug_2017.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN

(QASP)

Office of Security of Cooperation –Iraq (OSC-I)

Operations Center (OPSCEN)

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) is a Government developed living document, which will be updated as required throughout the life of the contract. It is used to identify the methods and procedures the government will use to ensure it receives an acceptable level of service as identified in the performance standards in the Performance Work Statement (PWS).

The QASP will focus on the level of performance required by the PWS; not the methodology or processes. This plan uses periodic inspection, customer, contractor provided metrics, 100% inspection, and random monitoring as methods of surveillance to evaluate the services the contractor is required to furnish. This surveillance assures the Government that the performance is acceptable in accordance with the metrics set forth in the contract documents and that the Government pays only for services received at an acceptable level of performance. The amount of surveillance required should be the minimum amount necessary to ensure conformance with contract requirements.

2. AUTHORITY

FAR clause 52.246-4 Inspection of Services, Fixed Price (Inspection/Acceptance) provides the authority for issuance of this QASP, which provides for final inspections and acceptance of all work performed, reports, and other deliverables called for in this contract at the time of delivery.

3. SCOPE

The contractor, and not the Government, is responsible for management and quality control actions necessary to meet the quality standards set forth by the contract. The Quality Assurance Surveillance Plan (QASP) is put in place to provide Government surveillance oversight of the contractor’s quality control efforts to assure that they are timely, effective and is delivering the results specified in the contract. The QASP is not a part of the contract nor is it intended to duplicate the Contractor’s Management Plan. The Government may provide the contractor an information copy of the QASP as an Attachment to the solicitation to support the Contractor’s efforts in developing its plan for maintaining the levels of quality anticipated to be delivered under the terms of the contract.

4. GOVERNMENT RESOURCES

The following definitions for Government resources are applicable to this plan:

Contracting Officer - A person duly appointed with the authority to enter into, administer, or terminate contracts and make related determinations and findings on behalf of the Government.

Contract Specialist – A person who works in conjunction with the Contacting Officer to assist with contract administration functions. The Contract Specialist is not authorized to bind the Government into any legally contractual instrument.

Contracting Officer Representative (COR) - An individual designated in writing by the Contracting Officer to act as his authorized representative to assist in administering a contract.

The source and authority for a COR is the Contracting Officer. COR limitations are contained in the written letter of designation.

Technical Monitor (If Appointed) – An individual designated in writing by the COR to assist or administer technical oversight and approval/disapproval of Contractor performance and provide findings and metrics to the COR for disposition.

5. RESPONSIBILITIES

The Government resources shall have responsibilities for the implementation of this QASP as follows:

Contracting Officer – The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the Contracting Officer that assures the contractor receives impartial, fair, and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Contracting Officer Representative (COR) - The COR is responsible for technical administration of the project and assures proper Government surveillance of the contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the contractor deems may affect contract, price, terms, or conditions shall be referred to the Contracting Officer for action. CORs are expected to be objective, fair, and consistent in evaluating contractor performance against the standards.

Technical Monitor – The Technical Monitor, if appointed, is responsible for reporting to the COR technical performance metrics and observations as they relate to Government surveillance of contractor performance. The Technical Monitor may also provide technical advice to the COR and suggest courses of action to the COR. The Technical Monitor may not direct the contractor to perform actions.

Quality Assurance Representative (QAR – If A) - The QAR is responsible for managing the COR program for the Contract Administration Office and assisting the appointed COR in ensuring contractor performance is appropriately surveilled and adequately documented. The QAR, appointed by DCMA, if the contract is delegated, will document all the COR activities in the DCMA QAR database and will periodically accompany the COR on inspections. Additionally, the QAR assists the COR in adjusting the frequency and surveillance methods used to monitor contractor performance by implementing a risk-based decision process.

6. METHODS OF COR SURVEILLANCE

The below listed methods of surveillance shall be used in the administration of this

QASP.

Periodic inspections may occur on a pre-determined basis (e.g. daily, weekly, monthly) as determined by the COR. The results of periodic inspections may be used as the basis for negative or positive report documentation.

Customer Feedback may be obtained either from the results of formal customer satisfaction surveys or from random customer complaints. Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, must be signed and must be forwarded to the COR. The COR shall maintain a summary log of all formally received customer complaints as well as a copy of each complaint in a documentation file. The COR shall also keep the tabulated results of all customer satisfaction surveys on file and shall enter the summary results into the Surveillance Activity Checklist.

100% Inspection 100% Inspection is an evaluation method that requires complete inspection of a quantity of work and records review by the COR. 100% Inspections will involve work performed for the specific surveillance period; month, quarter, or year or on an "as required" basis. 100% Inspection is used when the service is considered critical and/or the quantity of work is relatively small.

Random Monitoring may occur at any time and location where contractual work is performed by the Contractor.

7. IDENTIFIED COR SURVEILLANCE TASKS

The following items are subject to random monitoring under this QASP.

Performance Requirements Matrix – Performance Standards

PWS

Task

Metric Type Performance Standard* Performance Indicator

6.1 Reporting

Monthly Progress Report 15th of each month

6.1 Reporting Other Reports such as Accountability (Number

of personnel and Cell assigned to), Briefings, presentations, memorandums, drafts and final

Weekly for the accountability report; other reports as required.

6.2

Communications

Contractor personnel must clearly identify themselves as a contractor when in communication with OSC-I or other Government personnel. Contractor personnel cannot portray themselves as an agent of the U.S. Government.

Government official will annotate on roll call if the communication is in a meeting environment or if by email, the signature block of the contractor must clearly indicate they are a contractor.

8.0.1 Quality Personnel must be cross trained so minimal

functionality continues

As required when contractor personnel go on R&R, Illness, or resign.

8. DOCUMENTATION

The COR will, in addition to providing documentation to the Contracting Officer, maintain a complete Quality Assurance file. The file will contain copies of all reports, evaluations, recommendations, and any actions related to the Government’ s performance of the quality assurance function, including the originals of all Surveillance Activity Checklists. All such records will be retained for the life of this contract. The COR shall forward these records to the Contracting Officer at termination or completion of the contract.

9. KEY PERFORMANCE PARAMETERS

10. UNACCEPTABLE PERFORMANCE

When performance is deemed unacceptable, the COR will so inform the contractor’s on-site representative, or one of the contractor managers. Disputes should be referred to the Contracting Officer for resolution.

If any services do not conform to contract requirements, the Government may require the Contractor to re-perform the services to conform with contract requirements at no increased cost to the government. When sub-par performance cannot be corrected by re-performance, the Government may take necessary action as noted in the contract.

Performance Objective PWS Reference Performance Threshold

Phase –in responsibilities 10.5 Upon request from the COR

Phase out responsibilities 10.6 Upon request from the COR

4) Monthly Progress Report 6.1 No later than the 15th of each month

5) Other reports, briefings, presentations, memorandums, drafts and final

6.1 Accountability Report due weekly; other reports as

required