ATTACHMENT_0005_-_PERFORMANCE_REQUIREMENTS_SUMMARY.docx

PERFORMANCE REQUIREMENTS SUMMARY

CPARS GROUP

(Satisfactory Performance) Method of Surveillance/AQL

Performance Determinations (Corrective Action Plan)

PRS #1

PWS Section 3 Quality of Product

CDRL Documents A001 A003 A004 A005 A006 A007 A008 A009 A010 A011 A012 A013 A014 A015 A016 A017 A018 A019

Consistent delivery of high quality deliverables

Deliverables were delivered accurate, complete and incorporate all pertinent data with no or minor adjustments required by the Government.

Any errors/omissions identified by the Government are corrected within ten (10) business days.

100% Review COR/and/or Government Project Lead will review within 15 working days of receipt and log results of all reviews (i.e. CDRLs accepted and if rejected, reason for rejection)

Customer Feedback

Contractor will immediately correct or establish (Government) acceptable Corrective Action Plan within five (5) working days. If the Government determines that the Contractors attempt to resolve the issue is not acceptable, 15% of the monthly payment may be withheld upon Contracting Officer’s review and direction.

PRS #2

PWS Section 3 Schedule CDRL Documents A001 A003 A004 A005 A006 A007 A008 A009 A010 A011 A012 A013 A014 A015 A016 A017 A018 A019

Required deliverables and services were provided on schedule Services and deliverables were submitted according to, or ahead of, agreed upon schedule. Exceptions were due to circumstances outside of Contractor’s control.

100% inspection of CDRLs (Monthly Status Report) by COR/ACOR with TPOC input).

CDRLs are delivered "on time" in accordance with the CDRL description

Customer Feedback Contractor will immediately correct or establish (Government) acceptable Corrective Action Plan within five (5) working days. If the Government determines that the Contractors attempt to resolve the issue is not acceptable, 15% of the monthly payment may be withheld upon Contracting Officer’s review and direction.

PRS #3

PWS Section 3 Cost Control Cost Variance

CDRL:

A002 A003

As specified in CDRL description Monthly Status Report and Monthly Financial Report.

COR review of monthly status reports

Cost, schedule, performance variations to not exceed 10% of baseline established.

Contractor will immediately correct or establish (Government) acceptable Corrective Action Plan within five (5) working days. If the Government determines that the Contractors attempt to resolve the issue is not acceptable, 15% of the monthly payment may be withheld upon Contracting Officer’s review and direction.

PRS #4

PWS Section 3 Business Relations Customer Satisfaction

Positive Business Relations, customer satisfaction, Timely and Open Communication and effective Task Order performance The contractor was responsive to Government concerns and promptly applied corrective action to performance issues.

The contractor provided timely notification of issues and/or items requiring Government actions.

The contractor coordinated all applicable tasking across supporting vendors

1.

Based on the number of positive or negative responses the COR receives from customers

Customer Feedback

Contractor will immediately correct or establish (Government) acceptable Corrective Action Plan within five (5) working days. If the Government determines that the Contractors attempt to resolve the issue is not acceptable, 15% of the monthly payment may be withheld upon Contracting Officer’s review and direction.

PRS #4

PWS Section 3 Other Areas

Staffing Stability and Resource Planning CDRL Documents A001

Excellent staffing stability and resource planning

CDRLs are delivered "on time" in accordance with the CDRL description

Customer Feedback Contractor will immediately correct or establish (Government) acceptable Corrective Action Plan within five (5) working days. If the Government determines that the Contractors attempt to resolve the issue is not acceptable, 15% of the monthly payment may be withheld upon Contracting Officer’s review and direction.