Attachment_001_PWS.docx

W15QKN-16-R-0050 OPMG Business Operations Support Services

PERFORMANCE WORK STATEMENT (PWS)

for Office of the Provost Marshal General Business Operations Support Services

23 March 2016

PART 1

GENERAL INFORMATION

1.0 GENERAL:

This acquisition is to procure the technical and administrative services needed to support the ongoing operations of the Office of the Provost Marshal General (OPMG) and its subordinate commands the Defense Forensics and Biometrics Agency (DFBA) and the Army Corrections Command (ACC).

1.1 Background:

The OPMG leads and directs policy for Army law enforcement, police intelligence, physical security, corrections and internment, criminal investigations, provost marshal activities and Military Police (MP) support throughout the full range of military operations.

OPMG also supports the Army Operations G-3/5/7 in the management and execution of the Army force protection mission, including antiterrorism operations and intelligence functions.

The DFBA leads Department of Defense (DoD) activities to program, integrate and synchronize forensic and biometric technologies and capabilities, and to operate and maintain DoDs authoritative database in support of the National Security Strategy.

ACC exercises mission command of Army Correction System (ACS) facilities and assigned units IOT provide care, custody, control, and rehabilitation of U.S. military prisoners. ACC develops and administers corrections policy; plans, programs, budgets, and executes resources; provides oversight to facility design, standardization, and modernization. ACC coordinates the disposition of all prisoners to include transfers and designation, mandatory supervised release, clemency and parole, as well as the execution of condemned military prisoners.

1.2 Scope:

This Performance Work Statement (PWS) provides a framework of task areas that provide contractor service in support of OPMG, DFBA, and ACC core business operations. As such the Contractor shall provide assistance with the daily coordination and operations in the areas of Office Administration, Organization Operations, Facility Access Control, Budget, Programming, Procurement and Program Management: The contractor shall comply with the PWS to ensure efficient, effective accomplishment of all tasks outlined in this work statement. The contractor shall develop a plan to accomplish these requirements, in accordance with the standards set in the Performance Requirements Summary.

OPMG BOSS Page 21

1.3 General Information

1.3.1 Quality Control:

The Contractor shall implement and maintain an effective Quality Control Program to ensure requirements are performed in accordance with this PWS. The Contractor’s quality control program is the means by which assurance is provided to the Government that the work complies with the requirements of the Contract.

1.3.2 Quality Assurance:

The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). The contractor shall utilize their own internal Quality Control (QC) processes in the performance of this contract. The Government will provide inspection results to the Contractor. If the Government determines that the Contractor has not achieved an Acceptable Quality Level (AQL) as set forth in the QASP, it may require the Contractor to take corrective actions to improve performance. The Government will give the Contractor an opportunity to respond to the evaluation results.

1.3.3 Organizational Conflict of Interest. The Government requires that a Contractor-provided organizational Conflict of Interest (OCI) mitigation plan be submitted within 15 days after contract award. All contractor personnel working this contract must receive company sponsored OCI training within fourteen (14) calendar days after contract award. NDA requirements are stated in the "Disclosure of Information" section (section 1.3.4).

1.3.4 Disclosure of Information. Contractor employees shall not discuss nor disclose any information to which they are exposed during the execution of the contract to parties other than the originator of the information, authorized Government investigative personnel, or COR personnel. Improper disclosure of sensitive information may be grounds for removal of contractor personnel. The contractor shall provide the COR/ACOR a signed non-disclosure agreement (NDA) (attachment 2) for each individual contractor employee before the employee begins performance.

1.3.5 Recognized Holidays:

1.3.6 Hours of Operation:

Unless otherwise stated, support will be Monday through Friday, during OPMG/DFBAs core work hours, 0800 – 1630 hours. Individuals may be required to work other than core hours in support of mission requirements.

Under no circumstances will the Contractor personnel exceed a forty (40) hour work week without the written authorization of the Contracting Officer Representative (COR).

1.3.7 Place of Performance:

Contractor personnel shall perform services at the:

Office of the Provost Marshal General/DFBA Crystal City:

251 18th St Arlington, VA 22202

Other meetings and work may be required at other Government and/or Contractor facilities in the National Capital Region.

DFBA West Virginia Facility 1000 Custer Hollow Road Clarksburg, WV 26301

On the occasion of when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings, upon concurrence of the COR contractor personnel may be authorized to telework or work from alternate contractor facilities.

1.3.8 Period of Performance:

The period of performance for this effort is an eight month base period, with two one-year option periods.

1.3.9 Security:

Work performed under this solicitation may be classified up to SECRET. All Contractor personnel proposed for on-site or full-time support must have a Secret clearance and, completed National Agency Check (NAC) in order to obtain a building pass. The proper clearance must be obtained for all contractors prior to performance on the Contract. All personnel working on the Contract shall adhere to all regulations and policies governing the safe handling of sensitive and classified material.

1.3.10. AT/OPSEC Clauses:

1.3.10.1 AT Level I Training. All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned within 30 calendar days after completion of training by all employees and subcontractor personnel AT level I awareness training is available at the following website: htti;i:Lljko.1ten.mil.

1.3.10.2.Access and general protection/security policy and procedures. Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.3.10.2.1 For contractors requiring Common Access Card (CAC). Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-DS. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non· DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

1.3.10.3. iWATCH Training.. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 30 calendar days after contract award.

1.3.10.4. Army Training Certification Tracking System (ATCTS) registration for contractor employees who require access to government information systems. All contractor employees with access to a government info system must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services, and must successfully complete the DOD Information Assurance Awareness prior to access to the IS and then annually thereafter.

1.3.10.5.OPSEC Training. Per AR 530-1 Operation5 Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and 11nnually thereafter.

1.3.10.6. Information assurance {IA)/information technology (IT) training. All contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in Do DD 8S70.01, DoD 8570.01-M and AR 2S-2 within six months of appointment to IT/IA functions.

1.3.10.7. Information assurance (IA)/information technology (IT) certification. Per DoD 8S70.01-M, DFARS 2S2.239.7001 and AR 2S-2, the contractor employees supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD BS70.0l-M must be completed upon contract award.

1.3.10.8. Handling or access to classified information. Contractor shall comply with FAR S2.204-2, Security Requirements. This clause involves access to information classified "Confidential," "Secret," or "Top Secret" and requires contractors to comply with- (11 The Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD S220.22-M); (2) any revisions to DOD S220.22-M, notice of which has been furnished to the contractor.

1.3.11 Privacy Act:

Work on this project requires that personnel have access to Privacy Information. All Contractor personnel shall adhere to the Privacy Act, Title 5 of the U.S. Code, Section 552a and applicable agency rules and regulations.

1.3.12 Contracting Officer Representative (COR)/Alternate Contracting Officer Representative (ACOR):

The COR/ACOR will be identified by separate letter. The COR/ACOR monitors all technical aspects of the contract and assists in contract administration. The COR/ACOR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR/ACOR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR/ACOR,. The COR/ACOR is not authorized to change any of the terms and conditions of the resulting order/contract nor or they authorized to obligate the Government.

1.3.13 Contractor Attire:

Access control personnel shall wear DFBA insignia shirts and dress slacks when manning the facility’s front desk. DFBA insignia shirts will be procured by the contractor. All other personnel shall wear business attire that presents a professional image and is appropriate to the task being performed

1.3.14 Identification of Contractor Employees:

All contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. Contractor personnel will be required to obtain and wear badges (as prescribed by the respective work sites) in the performance of this service. Contractor will be required to provide the COR or designated trusted agent (TA) information required to initiate request for Common Access Card (CAC). Contractor employees will complete the application and submit using the Trusted Associate Sponsorship System (TASS) for verification and final approval; Contractor reports to Defense Enrollment Eligibility Reporting System (DEERS) center for issuance of CAC card; CAC cards are returned when contractor personnel depart the contract.

1.3.15 Travel:

The Contractor is required to travel, as necessary, in performance of their duties. The travel shall include only Continental United States (CONUS) travel. The Contractor shall submit all cost estimates to the COR for review and approval before authorized travel begins. Prior approval and coordination by the COR is required before any travel begins and funds are utilized.

The Contractor shall be reimbursed for incurred costs in accordance with the Joint Travel Regulations (JTR)/Federal Travel Regulations (FTR). Airfare shall be the prevailing rates for commercial airlines at tourist class. When required, the most economical means of ground transportation (i.e., taxi, bus, train, car rental) shall be used.

The Contractor shall use only the minimum number of travelers and rental cars needed to accomplish the task(s). Travel shall be scheduled during normal duty hours whenever possible.

1.3.16 Other Direct Costs:

Allowable Other Direct Costs (ODCs) include but are not limited to DFBA insignia shirts for access control personnel, presentations, booklets, smart books, and posters. All equipment, supplies and materials required for performance of this Contract which are not Government-furnished, shall be furnished by the Contractor. Ownership of materials and licenses acquired by the Contractor with Government funds, for performance of this Contract, shall vest with the Government. Accordingly, the Contractor shall procure materials/equipment/ supplies in the manner most economical and advantageous to the Government Materials/equipment/supplies will be at the discretion of the Government and the limitations herein.

All requests for ODCs must be approved by the Contracting Officer Representative prior to incurring costs.

1.3.17 Phase In/Phase Out Period:

To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, up to and no more than 30 days during the phase in/ phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date. CAC card processing will be handled during this time.

1.3.18 Contract Data Requirements List (CDRL):

The contractor shall provide all periodic and intermittent documentation, reports, and statistics as required by the COR/ACOR and established guidelines.

1.3. 19 Cooperation with Other Contractors and Government Personnel:

The Contractor shall maintain a cooperative work environment with other Government Contractors and personnel so as not to cause interference, disagreement or delays to work to be performed while not compromising health, safety or security. Conflicts or cause for delays shall be brought to the attention of the COR.

1.3.20 Conduct of Contractor Personnel:

If the Contracting Officer finds it to be in the best interest of the Government, the Contracting Officer may, at any time during the performance of this Contract request removal of any personnel from further performance under this Contract for reasons of unethical conduct, security reasons, and violation of installation regulation(s). In the event that it becomes necessary to replace any Contractor personnel for any of the above reasons, the Contractor shall bear all costs associated with such removal, including the costs for the replacement of any personnel so removed. These costs will not be chargeable to the Government.

1.3.21 Contractor Manpower Reporting:

The contractor shall report all contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Department of the Army via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/, and then click on “Department of the Army CMRA” or the icon of the DoD organization that is receiving or benefitting from the contracted services.

Reporting data will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While data may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR Website.

The required information includes:

(1) Contracting Office, Contracting Officer, Contracting Officers Technical Representative;

(2) Contract Number, including task and delivery order number;

(3) Beginning and ending dates covered by reporting period;

(4) Contractor name, address, phone number, e-mail address, identity of contractor employee entering data;

(5) Actual direct labor hours (including sub-contractors);

(6) Actual direct labor dollars paid this reporting period (including sub-contractors);

(7) Total payments (including sub-contractors);

(8) Predominant Federal Service Code (FSC) reflecting services provided by contractor (and separate predominant FSC for each sub-contractor if different);

(9) Estimated data collection cost;

(10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring activity (the Army Requiring Activity is responsible for providing the contractor with its UIC for the purposes of reporting this information);

(11) Locations where the contractor and sub-contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website);

(12) Presence of deployment or contingency contract language; and

(13) Number of contractor and sub-contractor employees deployed in theater this reporting period (by country).

As part of its submission, the contractor will provide the estimated total cost (if any) incurred to comply with this reporting requirement. Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a contractors systems to the secure web site without the need for separate data entries for each required data element at the web site. The specific formats for the XML direct transfer may be downloaded from the web site listed above.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.7. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.8. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.9. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.2. ACRONYMS:

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1 Facilities:

The Government will furnish workspace, meeting rooms, supplies, telephones, computers and associated software. The Contractor is responsible for safeguarding the equipment and data that is proprietary to the Government.

The Contractor must specifically identify in the task proposal the type, amount, and timeframes for any Government resources, excluding those identified above that they will require for the execution of task activities.

3.2 Equipment:

The Government will provide telephones and facsimile that is required by the performance of this PWS.

3.3 Materials:

All materials purchased by the Contractor for the use or ownership of the Federal Government under this Contract will become the property of the Federal Government.

Under no circumstances shall the Contractor use proprietary information, materials, or application in the performance of this contract without prior Government approval.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General:

The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Facility Clearance:

The contractor shall possess and maintain a SECRET facility clearance from the Defense Security Service and, completed National Agency Check (NAC) in order to obtain a building pass. The DD 254 is provided as Attachment 1.

4.3 Materials:

Not Applicable

4.4. Equipment:

Not Applicable.

PART 5

SPECIFIC TASKS

5.0 Specific Tasks:

5.1. Basic Services:

The Contractor shall provide assistance with the daily coordination and operations in the areas of Office Administration, Organization Operations, Facility Access Control, Budget, Programming and Procurement

5.2. Kickoff Meeting:

The contractor shall conduct contract kickoff meetings with COR/ACOR or designated personnel as required. Contractor Site lead (as appropriate) shall conduct meetings with the COR/ACOR or designated official. Discuss 100% of customer concerns, change requests, and questions. Submit summary of discussions on customer concerns, change requests, and questions to COR/ACOR as required.

5.3 Task 1 - Executive Administrative Operations:

The Contractor shall provide assistance with the daily coordination and operation of DFBA Executive Administrative Operations. Specific tasks shall include:

a) Maintain and assist with the calendars and schedules for DFBA. Schedule appointments and meetings as required and current issues of importance.

b) Assist in preparing for and coordinating administrative requirements for conferences, working groups, and meetings.

c) Receive, screen and answer telephonic and visitors/guests for DFBA.

d) Attend meetings as required and prepare meeting summary reports.

e) Assist with travel documentation for DFBA personnel in accordance with (IAW) AR25-50. Provide assistance with travel arrangements, hotel reservations, travel orders and the coordination of the visit.

f) Assist with administrative filing system for DFBA in accordance with DOD and DA filing regulations and policies.

g) Prepare official memorandums and documentation for DFBA.

h) Prepare and review outgoing correspondence from the DFBA or subordinate divisions for grammar, construction, proper format, attachments, continuity of text, policy and procedural adherence, and compliance.

i) Administrative edit of DFBA documentation.

j) Assist with training plans and process training requests for DFBA personnel.

k) Assist with office security manager responsibilities (non DFBA program security functions).

l) Track DFBA Staff Actions.

m) Process materials in/out of DFBA and front office.

n) Conduct other general office and program management support as required by the COR.

5.4 Task 2 - Organization Operations:

The contractor shall:

a) Provide administrative management support in one or more vital office operations.

b) Assist in preparing and coordinating correspondence and actions related to the above administrative activities. Ensure all documentation/correspondence/forms/data entry requirements are submitted punctually and completely.

c) Prepare reports, correspondence, travel orders, and other documents as required.

d) Participate in administrative working groups to plan and develop internal strategies to address administrative issues and concerns.

e) Responsible for coordinating DFBA actions and taskers both internally and externally.

f) Ensure staff actions are coordinated, complete and timely.

g) Ensure suspenses are adequately staffed to ensure high quality and efficient staff work.

h) Routinely coordinate with DFBA’s Internal and external stakeholder communities.

i) Track all internal and external suspenses, provide daily reminders, and officially close actions.

j) Manage DFBA calendar requirements.

k) Coordinate DFBA Working Groups, meetings, and briefings.

l) The contractor shall serve as the Operational Security (OPSEC) coordinator for DFBA. This includes the need to maintain a functioning, active, and documented (formal) OPSEC program IAW AR 530-1 for DFBA to meet DFBAs specific needs and to support the OPSEC programs of higher echelons.

m) Assist the Government in ensuring the DFBA OPSEC program includes all personnel with access to critical information (Soldiers, Department of the Army civilians, contractors, and family members).

n) The contractor shall assist in maintaining safety program and training plan for DFBA. This will apply to all assigned DFBA personnel.

5.5 Task 3 - Resource Management Support:

The Contractor shall provide full-time support for the OPMG budget analysis and execution activities. The Contractor shall provide an experienced budget analyst to support the Program Objective Memorandum (POM) process for OPMG through budget formulation, planning, programming, budgeting and execution. The analyst will work directly with stakeholders, and OPMG personnel to develop a unified budget submission, reconcile planned versus executed funding, and resolve budget-related suspense’s as well as assisting with all procurement actions for OPMG.

5.5.1 Resource Management Administrative Support:

Administrative Support: The contractor shall provide administrative support in areas such as word processing, document preparation, and development of deliverables, support meetings and conferences as required.

The contractor shall:

a) Assist with the monitoring of the financial status of the OPMG family of programs by using the GFEBS system to analyze and track fund expenditures

b) Support OPMG as a Defense Travel Administrator (DTA)

1. Manage the DTS program by identifying issues and implementing effective solutions

2. Remain current on all DTS changes and Joint Travel Regulation changes

3. Maintain the organizations’ routing lists

4. Maintain training strategy for Organizational Defense Travel Administrators (ODTAs), Action Officers (AOs), Non-DTS Entry Agents (NDEAs) and travelers

5. Maintain local business processes, In and out processing for travelers through the OPMG Hierarchy

6. Assign roles and permission levels for AOs

7. Provide support for issues surrounding the processing of travel documents in DTS;

c) Support OPMG with Army Audit Readiness (AAR) for policy and liaison between the AAR Team and Resource Management

d) Support and coordinate with the Knowledge Management (KM) effort with the OPMG KM Team for policy and efforts and keep leadership informed and provide regular updates

e) Coordinate as the tasker tracker for the HQDA Staff Action Tracking System for Resource Management

f) Perform Training coordinator responsibilities to include monitoring and tracking all Resource Management (RM) personnel annual training requirements;

g) Perform routine administrative support as tasked.

5.5.2 Budget Execution:

a) Assist with the financial status, using the Planning, Programming, Budgeting, and Execution System process, to include the analysis and tracking of funds expenditures and all contracting actions.

b) Assist with estimated costs-to-completion on contracting actions within OPMG where appropriate.

c) Assist with the preparation of a monthly financial status briefing that provides past, current and projected financial status for the current and future years.

d) Review and reconcile Defense Finance and Accounting Service reports.

e) Assist with financial planning advice and guidance on matters affecting OPMG.

f) Act as action officers’ support for budget analysis and execution activities.

g) Provide DTS subject matter expert support IAW all regulatory guidance to OPMG to process Authorizations and Vouchers.

h) Provide support to OPMG by monitoring, researching, coordinating, and responding to the Audit Readiness requirements; conducting daily, weekly and monthly reporting and verification status of funds and meeting filing requirements.

i) Monitor, coordinate, and respond to all Audit Readiness checklist issues and concerns as it pertains to the un-submitted voucher listing and the routing status for all travel not closed out after 30 days of completion of travel. In addition, ensure all are resolved in a timely manner and in accordance with regulatory guidance.

j) Assist with monitoring the financial status of programs using General Fund Enterprise Business System (GFEBS), to include the analysis and tracking of funds expenditures and all contracting/Purchase Requisition actions.

5.5.3 Planning, Programming, Budget, and Execution (PPBE) Process Support:

a) The contractor shall provide direct, knowledge-based support to the RM with the PPBE process and program funding.

b) The contractor shall provide direct interface with the Army Staff in matters pertaining to the OPMG family funding, both current and out years. This support will include but not be limited to Program Objective Memorandum (POM) development and Budget Estimate Submission (BES).

c) The contractor shall ensure that all processes are synchronized and in accordance with the detailed procedures used by the Department of Defense (DoD) in allocating funds.

d) The contractor shall have knowledge of and be proficient with the DoD Select and Native programming (SNaP) Data Input System. Additionally, the contractor shall have a detailed knowledge of the Schedule 75 requirements generation process. Departmental level funding points of contact will be established and used in all funding processes. The contractor shall perform other Resource Management support requirements as assigned.

e) Support in the development and analysis of the OPMG family POM objectives and requests.

f) Perform PPBE task activities planning and reporting as requested by the Army Budget Office (ABO).

5.5.4 Management Decision Package (MDEP) Coordination, Development, and Assessment:

a) The contractor shall maintain subject matter expertise regarding all program, budget, and funding issues associated with the OPMG family of MDEPs. In addition, the contractor shall have detailed knowledge of the General Fund Enterprise Business System (GFEBS) processes and reports.

b) The contractor shall plan, prepare and summarize all required MDEP briefings to include coordinating with the responsible HQDA focal points in ABO, Program Analysis and Evaluation Division (PAED) and the Program Evaluation Groups (PEGs). The contractor shall also periodically prepare program briefings as required for the OPMG Command Group and others as required.

5.6 Task 4 - Security Operations:

a) Physical Security. The contractor shall assist the Security Manager with the execution of physical security measures within DFBA facilities. Examples of the specifics of these measures are outlined below.

1. Maintain the Physical Security Plans on each of the DFBA facilities.

2. Maintain Key Control policies, records, and conduct inspections (as appropriate).

3. Maintain biometric access systems (as appropriate). This includes enrollment and account management of the system(s).

4. Maintain Security Container policies, records, and conduct inspections (as appropriate). This includes the changing of combinations of containers.

5. Support all Antiterrorism/Force Protection (AT/FP) efforts.

6. Coordinate for these activities, as appropriate, with local law enforcement, FBI security personnel, Army and DoD security and AT/FP offices, and other state and federal security and AT/FP offices.

b) The contractor shall process In-Bound Visit Requests. Administer and maintain the processes and procedures for the coordination of visitors coming to DFBA facilities at all locations. The contractor shall provide guidance and direction for the Access Control Personnel to ensure that proper procedures are followed for facility entry. The contractor shall use online systems when appropriate and practical for processing of in-bound visits. These include:

1. Joint Personnel Adjudication System (JPAS)

2. Security Policy Automation Network (SPAN)

3. Foreign Visit System (FVS) The contractor shall use SharePoint or other Knowledge Management Portal for the internal management of the Security Clearance Access Roster (SCAR) and the Visit Request System.

The contractor shall coordinate, as appropriate, with base/campus security personnel to ensure DFBA access control is properly coordinated and integrated (when appropriate) with the base/campus security operations.

c) The contractor shall process Out-Bound Visit Requests. Administer and maintain the processes and procedures for the coordination of passing security and/or country clearances for DFBA personnel at all locations. The contractor shall use online systems when appropriate. These include:

d) The contractor shall assist the Foreign Disclosure Officer (FDO) with duties relating to DFBA interaction with foreign governments. This includes assisting with in-bound foreign visits, preparing Delegation of Disclosure Authority Letters (DDLs), reviewing documents associated with FDO duties, and advising on disclosure matters. The contractor shall use online systems when appropriate and practical, including the Security Policy Automation Network (SPAN).

e) The contractor shall perform the duties of the COMSEC Account Manager over the NSA COMSEC account for the DFBA.

f) The contractor shall administer the DEERS/RAPIDS station at DFBA and maintain administration rights for this station.

g) The contractor shall monitor the personnel security status of all personnel within the DFBA workforce. Security access status will be monitored for currency and validity of the data. Notifications will be made for government workforce members who will need updates to the owning Security Manager. Notifications will be made to Contracting Officer Representatives and the DFBA Security Manager if a member of the workforce has insufficient access privileges to operate within the DFBA workspaces. The contractor shall assist the Security Manager with in and out processing for security matters of personnel.

h) The contractor shall assist the agency in training the workforce on security and related matters.

i) The contractor shall serve as the Contract Special Security Representative (CSSR) for a SCIF located at the DFBA facility. As the CSSR, the contractor shall be responsible for the day-to-day management and implementation of the facility’s SCI security program. This will be documented by appointment orders from the Special Security Officer (SSO) in charge of the SCIF IAW DoDM 5105.21-V1. The SSO may or may not be located at the SCIF site.

5.7 Task 5 - On-Site Information Technology Support:

a) The contractor shall provide on-site Information Technology (IT) support in accordance with contractual core hours.

b) The contractor shall provide desktop support for approximately 100 users.

c) The contractor shall establish and operate a trouble ticket system within the DFBA/OPMG SharePoint environment. The system shall provide services for the creation of trouble tickets, maintaining the trouble ticket system, and troubleshooting customer and user issues.

d) The contractor shall provide knowledgeable technical staff to support, track, and maintain customer and user requests. The contractor shall diagnose problems, perform resolutions, or escalate requests to the appropriate level to obtain resolution.

e) The contractor shall provide monthly metrics on tickets. The metrics are to include the total number of tickets and the status of all tickets.

f) The contractor shall provide PC technical support for hardware and software maintenance.

g) The contractor shall support workstations for each employee assigned to the DFBA HQDA facility.

h) The contractor shall provide user familiarization computer training on desktop operating system, word processing, spreadsheet, graphics, electronic mail and scheduling packages.

i) The contractor shall provide escort assistance when a visitor escort is required.

j) The contractor shall complete the training and certification in order to maintain the ability to assist with Network Access Requests.

k) The contractor shall be the liaison with the Headquarters Department of the Army (HQDA) Information Technology Agency (ITA).

l) The contractor shall provide support and coordination for Video Teleconference (VTC) and Secure Video Teleconference (SVTC).

m) The contractor shall support the property book officer maintain accountability of IT equipment, turning in of excess IT equipment and issuing of new IT equipment.

5.8 Task 6 - Acquisition Management Support:

The contractor shall provide operational technical support and analysis, and acquisition/logistics management support to the OPMG procurement actions. As such the contractor shall:

a) Support coordination with stakeholders to ensure OPMG support requirements are accurately defined and documented.

b) Assist the Government in the development of procurement documents to include Acquisition Strategy Papers (ASPs), Acquisition Plans (APs), Statements of Work (SOWs)/Performance Work Statements (PWSs), briefings, and other documents required to meet procurement requirements.

c) Assist in the development, evaluation, implementation and coordination of solicitations in support of OPMG mission requirements.

d) Analyze OPMG procurement documentation to ensure compliance with rules, regulations, policies and procedures, utilizing knowledge of operational policy, strategic concepts, and applicable public contract acquisition regulations (i.e. FAR/DFARS/AFARS).

e) Provide technical guidance, assistance and advice to a Government staff in support of acquisition activities.

f) Provide support to the OPMG Contracting Officer Representatives (COR’s) in the areas of contract management and oversight.

5.9 Task 7 - Access Control :

a) The Contractor shall monitor access control for the DFBA facility. Access Control Personnel will operate from the main entrance area and will perform a variety of access control functions. Duties will be performed in a professional manner, with the Access Control Point Personnel responsible for observing and questioning those persons whose activities arouse suspicion. In some situations, Access Control Personnel may be required to act independently as the primary observer/ witness until law enforcement assistance arrives.

b) The Contractor shall report, monitor, and observe security violations for DFBA facilities.

c) The Contractor shall provide briefing of events and incidents for on-coming duty personnel.

d) The Contractor shall process visitors for the DFBA facility.

e) The Contractor shall verify visitor identification for the DFBA facility. Following verification, the Access Control Personnel will contact agency sponsors and/or escorts; and ensure visitors are presented for appropriate personnel and package screening.

f) The Contractor shall maintain and enter data visitor logs for the DFBA facility.

g) The Contractor shall issue visitor passes for the DFBA facility.

h) The Contractor shall delay, prevent, and discover persons attempting unauthorized access for the DFBA facility.

i) The Contractor shall inspect packages and equipment entering the DFBA facility. Access Control Personnel shall perform package inspections when and as directed by the security manager, or as directed by the COR in the event of an emergency or an elevated security posture. The COR will describe the type of inspection required. These inspections may be conducted using automated technology; by manual tactile techniques, such as touching and feeling or by visual surveillance. Admittance shall be denied to those persons refusing to submit to a voluntary inspection, except for those persons exempted by specific Government directive.

j) The Contractor shall receive and use keys, combinations, and access control devices (e.g. Prox Card) for security inspections. Keys and access control devices shall be safeguarded and secured as sensitive assets as directed. All keys and access control devices are the property of the Government and are to be returned to the issuing agency at the termination of the Contract. Access cards and keys will be issued to the contractor at the start of the contract. Duplicate keys and cards will come through the COR.

k) It is not permitted to remove the keys and other access control devices from the facility premises unless specifically authorized by the COR. Keys or access control devices that are missing, lost, unusable, and/or stolen shall be immediately reported to the DFBA Security Manager, Operations Officer, as well as the COR.

l) The Contractor shall operate and monitor fire alarm system, Environmental Management Systems, intrusion alarm system, and communications systems for the DFBA facility.

m) The Contractor shall verify and inspect security containers and security container checklists for the DFBA facility.

n) In case of an emergency the Contractor shall immediately notify the Designated Government Official, as applicable, of action taken. No additional cost shall be charged the Government for the diversion, and the Contractor shall not be penalized for the normal daily work not completed which was otherwise scheduled. Incidents of this nature shall be reported in accordance with procedures outlined in the Log Book. As soon as the situation is resolved, the Contractors should return to their assigned posts and duties.

o) Responsible for key access control for the DFBA organization.

5.10. Performance Requirements Summary

PRS # 1. Technical Accuracy and Competency. The contractor shall provide expertise in generation of reports and work products.

PWS Part 5

100% INSPECTION

PRS # 2 Customer Satisfaction.

The contractor shall facilitate timely resolution of any customer issues.

PWS Part 5

USER SURVEY

PRS # 3 Documentation. The contractor shall provide accurate and timely documentation to the government.

PWS Part 5