USM_Interval_Report_June_2012.xlsx

XLSX spreadsheet 104 KB Posted Apr 10, 2013

Attached to: Order Management System Retail Sales End to End Solution
Solicitation number: USM-HQ-13-0018
Issued by: Department of the Treasury United States Mint

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USM Interval Report for June 2012

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Other files

File	Type	Posted
Amendment_009_USM-HQ-13-0018.pdf	PDF	Apr 25, 2013
Amendment_008_USM-HQ-13-0018.pdf	PDF	Apr 18, 2013
Amendment_007_USM-HQ-13-0018.pdf	PDF	Apr 16, 2013
Amendment_006_USM-HQ-13-0018.pdf	PDF	Apr 12, 2013
Amendment_005_USM-HQ-13-0018.pdf	PDF	Apr 11, 2013
Public_Laws.Regulations_and_Policies_Attachment.docx	DOCX document	Apr 10, 2013
Amendment_004_USM-HQ-13-0018.pdf	PDF	Apr 10, 2013
Amendment_003_USM-HQ-13-0018.pdf	PDF	Apr 1, 2013
Amendment_002_USM-HQ-13-0018.pdf	PDF	Mar 25, 2013
Attachment_9_Contractor_Performance_Questionairre.docx	DOCX document	Mar 22, 2013
Attachment_14_-_System_Security_Control_Baselines.docx	DOCX document	Mar 22, 2013
Attachment_G-9_IPP_Waiver.docx	DOCX document	Mar 22, 2013
Appendix_D_USM_Internal_and_External_Systems_Interface_Descriptions.xlsx	XLSX spreadsheet	Mar 22, 2013
Attachment_9_Contractor_Performance_Questionairre.docx	DOCX document	Mar 22, 2013
Appendix_C_Go-Live_and_Full_Operational_Capability_(FOC)_Definitions.docx	DOCX document	Mar 22, 2013
Attachment_5_Operational_Cost_Scenario_Template.xlsx	XLSX spreadsheet	Mar 22, 2013
Attachment_1__SOO.docx	DOCX document	Mar 22, 2013
Attachment_2_USM_Historical_Data.docx	DOCX document	Mar 22, 2013
Attachment_12_Security_Manual_TD_P_15-71.pdf	PDF	Mar 22, 2013
Attachment_4_Pricing_Template.xls	XLS spreadsheet	Mar 22, 2013
Attachment_13_-_HSPD-12.docx	DOCX document	Mar 22, 2013
Attachment_7_Overall_Factor_and_Sub-Factor_Weighting.pptx	PPTX presentation	Mar 22, 2013
Attachment_C-1_EIT_Accessibility.pdf	PDF	Mar 22, 2013
Attachment_H-1_Rules_Of_Behavior_for_United_States_Mint_IT_Systems_Users.pdf	PDF	Mar 22, 2013
Appendix_A_Functional_and_Business_Requirements.xlsx	XLSX spreadsheet	Mar 22, 2013
Attachment_G-3_Contractor_Travel_Voucher.pdf	PDF	Mar 22, 2013
Attachment_10_Contract_Release-_Form_7510.doc	DOC document	Mar 22, 2013
Appendix_B_Deliverables_and_Content_Requirements.docx	DOCX document	Mar 22, 2013
Attachment_11_Sample_Labor_Categories_and_Descriptions.doc	DOC document	Mar 22, 2013
Attachment_3_Legacy_Data_Model.docx	DOCX document	Mar 22, 2013
RFP_USM-HQ-13-0018.docx	DOCX document	Mar 22, 2013
Attachment_8_Management_and_Technical__Section_L_ _M.pptx	PPTX presentation	Mar 22, 2013

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6-1-12

US Mint Interval Report
From 6/1/2012 To 6/1/2012 (8:00:00 AM To 11:59:59 PM)
Start Time	Full Time Agents	Calls In	Calls In Ans	Calls Abandoned	% Calls Abandoned	Answered <= 10s	% Answered <= 10s	Avg Talk Time	Avg Talk Time (s)
6/1/2012 7:30:00 AM - 8:00:00 AM	0	0	0	0	0	0	0	00:00:00	0
6/1/2012 8:00:00 AM - 8:30:00 AM	7	23	23	0	0	23	100	00:05:08	308
6/1/2012 8:30:00 AM - 9:00:00 AM	10	37	37	0	0	36	97.2972972973	00:04:57	297
6/1/2012 9:00:00 AM - 9:30:00 AM	27	77	77	0	0	77	100	00:05:20	320
6/1/2012 9:30:00 AM - 10:00:00 AM	32	55	54	1	1.8181818182	54	98.1818181818	00:05:32	332
6/1/2012 10:00:00 AM - 10:30:00 AM	39	103	102	0	0	100	97.0873786408	00:05:48	348
6/1/2012 10:30:00 AM - 11:00:00 AM	41	95	94	1	1.0526315789	94	98.9473684211	00:04:34	274
6/1/2012 11:00:00 AM - 11:30:00 AM	44	110	110	0	0	110	100	00:06:11	371
6/1/2012 11:30:00 AM - 12:00:00 PM	57	117	116	0	0	114	97.4358974359	00:05:19	319
6/1/2012 12:00:00 PM - 12:30:00 PM	73	243	242	1	0.4115226337	237	97.5308641975	00:05:32	332
6/1/2012 12:30:00 PM - 1:00:00 PM	51	117	117	0	0	117	100	00:05:39	339
6/1/2012 1:00:00 PM - 1:30:00 PM	47	142	141	0	0	139	97.8873239437	00:05:37	337
6/1/2012 1:30:00 PM - 2:00:00 PM	46	153	151	1	0.6535947712	147	96.0784313725	00:06:14	374
6/1/2012 2:00:00 PM - 2:30:00 PM	44	160	150	3	1.875	78	48.75	00:06:15	375
6/1/2012 2:30:00 PM - 3:00:00 PM	45	155	150	2	1.2903225806	120	77.4193548387	00:05:58	358
6/1/2012 3:00:00 PM - 3:30:00 PM	51	153	147	4	2.614379085	115	75.1633986928	00:06:00	360
6/1/2012 3:30:00 PM - 4:00:00 PM	46	127	125	2	1.5748031496	120	94.4881889764	00:06:00	360
6/1/2012 4:00:00 PM - 4:30:00 PM	35	119	114	1	0.8403361345	94	78.9915966387	00:06:09	369
6/1/2012 4:30:00 PM - 5:00:00 PM	30	118	113	1	0.8474576271	76	64.406779661	00:05:24	324
6/1/2012 5:00:00 PM - 5:30:00 PM	28	72	69	2	2.7777777778	66	91.6666666667	00:05:28	328
6/1/2012 5:30:00 PM - 6:00:00 PM	24	63	61	1	1.5873015873	59	93.6507936508	00:05:11	311
6/1/2012 6:00:00 PM - 6:30:00 PM	22	52	52	0	0	51	98.0769230769	00:07:04	424
6/1/2012 6:30:00 PM - 7:00:00 PM	22	31	31	0	0	31	100	00:07:43	463
6/1/2012 7:00:00 PM - 7:30:00 PM	16	43	42	1	2.3255813953	42	97.6744186047	00:05:55	355
6/1/2012 7:30:00 PM - 8:00:00 PM	14	43	41	1	2.3255813953	38	88.3720930233	00:07:26	446
6/1/2012 8:00:00 PM - 8:30:00 PM	12	35	34	0	0	32	91.4285714286	00:06:00	360
6/1/2012 8:30:00 PM - 9:00:00 PM	12	26	23	0	0	22	84.6153846154	00:07:24	444
6/1/2012 9:00:00 PM - 9:30:00 PM	10	19	19	0	0	19	100	00:07:12	432
6/1/2012 9:30:00 PM - 10:00:00 PM	8	24	24	0	0	20	83.3333333333	00:06:39	399
6/1/2012 10:00:00 PM - 10:30:00 PM	6	12	12	0	0	11	91.6666666667	00:06:04	364
6/1/2012 10:30:00 PM - 11:00:00 PM	5	9	9	0	0	8	88.8888888889	00:16:47	1007
6/1/2012 11:00:00 PM - 11:30:00 PM	4	18	11	7	38.8888888889	3	16.6666666667	00:12:50	770
6/1/2012 11:30:00 PM - 12:00:00 AM	4	10	8	2	20	3	30	00:04:33	273
Total	73	2561	2499	31	1.2104646622	2256	88.0905896134	00:05:54	354
Created on 6/1/2012 11:59:11 PM by intertel
Filtered by Call Center All Hunt Groups
Tariff used was [Use default]

6-2-12

US Mint Interval Report
From 6/2/2012 To 6/2/2012 (8:00:00 AM To 11:59:59 PM)
Start Time	Full Time Agents	Calls In	Calls In Ans	Calls Abandoned	% Calls Abandoned	Answered <= 10s	% Answered <= 10s	Avg Talk Time	Avg Talk Time (s)
6/2/2012 7:30:00 AM - 8:00:00 AM	0	0	0	0	0	0	0	00:00:00	0
6/2/2012 8:00:00 AM - 8:30:00 AM	6	13	13	0	0	13	100	00:06:33	393
6/2/2012 8:30:00 AM - 9:00:00 AM	9	16	16	0	0	16	100	00:04:10	250
6/2/2012 9:00:00 AM - 9:30:00 AM	13	25	25	0	0	25	100	00:05:09	309
6/2/2012 9:30:00 AM - 10:00:00 AM	14	32	32	0	0	32	100	00:08:16	496
6/2/2012 10:00:00 AM - 10:30:00 AM	17	43	43	0	0	43	100	00:06:12	372
6/2/2012 10:30:00 AM - 11:00:00 AM	17	30	30	0	0	30	100	00:06:15	375
6/2/2012 11:00:00 AM - 11:30:00 AM	16	40	40	0	0	39	97.5	00:07:15	435
6/2/2012 11:30:00 AM - 12:00:00 PM	17	43	42	1	2.3255813953	40	93.023255814	00:05:20	320
6/2/2012 12:00:00 PM - 12:30:00 PM	17	38	37	0	0	34	89.4736842105	00:07:08	428
6/2/2012 12:30:00 PM - 1:00:00 PM	17	50	50	0	0	41	82	00:05:23	323
6/2/2012 1:00:00 PM - 1:30:00 PM	16	46	45	0	0	40	86.9565217391	00:04:47	287
6/2/2012 1:30:00 PM - 2:00:00 PM	15	31	31	0	0	31	100	00:06:52	412
6/2/2012 2:00:00 PM - 2:30:00 PM	14	61	59	2	3.2786885246	40	65.5737704918	00:05:39	339
6/2/2012 2:30:00 PM - 3:00:00 PM	14	38	35	2	5.2631578947	27	71.0526315789	00:05:34	334
6/2/2012 3:00:00 PM - 3:30:00 PM	13	36	35	0	0	35	97.2222222222	00:05:38	338
6/2/2012 3:30:00 PM - 4:00:00 PM	13	31	31	0	0	30	96.7741935484	00:06:02	362
6/2/2012 4:00:00 PM - 4:30:00 PM	12	35	35	0	0	33	94.2857142857	00:06:31	391
6/2/2012 4:30:00 PM - 5:00:00 PM	10	43	38	1	2.3255813953	26	60.4651162791	00:06:25	385
6/2/2012 5:00:00 PM - 5:30:00 PM	6	41	35	6	14.6341463415	3	7.3170731707	00:05:40	340
6/2/2012 5:30:00 PM - 6:00:00 PM	7	37	27	9	24.3243243243	6	16.2162162162	00:06:29	389
6/2/2012 6:00:00 PM - 6:30:00 PM	7	18	17	0	0	16	88.8888888889	00:05:13	313
6/2/2012 6:30:00 PM - 7:00:00 PM	7	24	20	0	0	8	33.3333333333	00:07:38	458
6/2/2012 7:00:00 PM - 7:30:00 PM	7	19	19	0	0	19	100	00:05:08	308
6/2/2012 7:30:00 PM - 8:00:00 PM	8	20	18	0	0	18	90	00:04:29	269
6/2/2012 8:00:00 PM - 8:30:00 PM	6	18	17	1	5.5555555556	9	50	00:07:05	425
6/2/2012 8:30:00 PM - 9:00:00 PM	6	28	24	4	14.2857142857	7	25	00:05:48	348
6/2/2012 9:00:00 PM - 9:30:00 PM	5	12	12	0	0	5	41.6666666667	00:06:35	395
6/2/2012 9:30:00 PM - 10:00:00 PM	6	13	13	0	0	13	100	00:05:39	339
6/2/2012 10:00:00 PM - 10:30:00 PM	4	13	11	0	0	7	53.8461538462	00:05:37	337
6/2/2012 10:30:00 PM - 11:00:00 PM	4	10	10	0	0	9	90	00:02:47	167
6/2/2012 11:00:00 PM - 11:30:00 PM	4	5	5	0	0	5	100	00:05:50	350
6/2/2012 11:30:00 PM - 12:00:00 AM	2	3	3	0	0	3	100	00:04:22	262
Total	17	912	868	26	2.850877193	703	77.0833333333	00:05:59	359
Created on 6/2/2012 11:59:12 PM by intertel
Filtered by Call Center All Hunt Groups
Tariff used was [Use default]

6-3-12

US Mint Interval Report
From 6/3/2012 To 6/3/2012 (8:00:00 AM To 11:59:59 PM)
Start Time	Full Time Agents	Calls In	Calls In Ans	Calls Abandoned	% Calls Abandoned	Answered <= 10s	% Answered <= 10s	Avg Talk Time	Avg Talk Time (s)
6/3/2012 7:30:00 AM - 8:00:00 AM	0	0	0	0	0	0	0	00:00:00	0
6/3/2012 8:00:00 AM - 8:30:00 AM	1	7	7	0	0	5	71.4285714286	00:02:32	152
6/3/2012 8:30:00 AM - 9:00:00 AM	1	8	4	2	25	3	37.5	00:04:50	290
6/3/2012 9:00:00 AM - 9:30:00 AM	1	8	6	2	25	3	37.5	00:02:41	161
6/3/2012 9:30:00 AM - 10:00:00 AM	1	15	8	5	33.3333333333	2	13.3333333333	00:06:39	399
6/3/2012 10:00:00 AM - 10:30:00 AM	2	23	15	6	26.0869565217	9	39.1304347826	00:04:13	253
6/3/2012 10:30:00 AM - 11:00:00 AM	4	22	17	4	18.1818181818	8	36.3636363636	00:06:53	413
6/3/2012 11:00:00 AM - 11:30:00 AM	4	13	13	0	0	11	84.6153846154	00:04:05	245
6/3/2012 11:30:00 AM - 12:00:00 PM	4	25	19	4	16	12	48	00:04:10	250
6/3/2012 12:00:00 PM - 12:30:00 PM	6	28	18	6	21.4285714286	13	46.4285714286	00:06:02	362
6/3/2012 12:30:00 PM - 1:00:00 PM	7	29	24	3	10.3448275862	15	51.724137931	00:05:21	321
6/3/2012 1:00:00 PM - 1:30:00 PM	6	19	19	0	0	13	68.4210526316	00:04:35	275
6/3/2012 1:30:00 PM - 2:00:00 PM	6	18	18	0	0	18	100	00:04:10	250
6/3/2012 2:00:00 PM - 2:30:00 PM	6	12	12	0	0	12	100	00:04:03	243
6/3/2012 2:30:00 PM - 3:00:00 PM	6	24	19	0	0	12	50	00:06:18	378
6/3/2012 3:00:00 PM - 3:30:00 PM	8	17	17	0	0	15	88.2352941176	00:04:12	252
6/3/2012 3:30:00 PM - 4:00:00 PM	8	15	15	0	0	15	100	00:06:19	379
6/3/2012 4:00:00 PM - 4:30:00 PM	9	16	16	0	0	16	100	00:03:57	237
6/3/2012 4:30:00 PM - 5:00:00 PM	8	5	5	0	0	5	100	00:10:45	645
6/3/2012 5:00:00 PM - 5:30:00 PM	8	11	11	0	0	11	100	00:03:19	199
6/3/2012 5:30:00 PM - 6:00:00 PM	8	15	14	1	6.6666666667	14	93.3333333333	00:04:36	276
6/3/2012 6:00:00 PM - 6:30:00 PM	5	12	9	0	0	7	58.3333333333	00:06:35	395
6/3/2012 6:30:00 PM - 7:00:00 PM	6	15	5	1	6.6666666667	5	33.3333333333	00:08:47	527
6/3/2012 7:00:00 PM - 7:30:00 PM	6	14	10	0	0	7	50	00:04:23	263
6/3/2012 7:30:00 PM - 8:00:00 PM	7	19	13	1	5.2631578947	13	68.4210526316	00:05:02	302
6/3/2012 8:00:00 PM - 8:30:00 PM	7	12	10	1	8.3333333333	10	83.3333333333	00:03:39	219
6/3/2012 8:30:00 PM - 9:00:00 PM	6	6	5	0	0	5	83.3333333333	00:13:25	805
6/3/2012 9:00:00 PM - 9:30:00 PM	6	14	11	0	0	11	78.5714285714	00:05:16	316
6/3/2012 9:30:00 PM - 10:00:00 PM	5	10	9	1	10	8	80	00:07:35	455
6/3/2012 10:00:00 PM - 10:30:00 PM	5	7	6	0	0	4	57.1428571429	00:08:42	522
6/3/2012 10:30:00 PM - 11:00:00 PM	4	8	8	0	0	8	100	00:05:45	345
6/3/2012 11:00:00 PM - 11:30:00 PM	4	6	6	0	0	6	100	00:04:24	264
6/3/2012 11:30:00 PM - 12:00:00 AM	2	2	1	0	0	1	50	00:00:57	57
Total	9	455	370	37	8.1318681319	297	65.2747252747	00:05:14	314
Created on 6/3/2012 11:59:08 PM by intertel
Filtered by Call Center All Hunt Groups
Tariff used was [Use default]

6-4-12

US Mint Interval Report
From 6/4/2012 To 6/4/2012 (8:00:00 AM To 11:59:59 PM)
Start Time	Full Time Agents	Calls In	Calls In Ans	Calls Abandoned	% Calls Abandoned	Answered <= 10s	% Answered <= 10s	Avg Talk Time	Avg Talk Time (s)
6/4/2012 7:30:00 AM - 8:00:00 AM	0	0	0	0	0	0	0	00:00:00	0
6/4/2012 8:00:00 AM - 8:30:00 AM	7	39	38	1	2.5641025641	33	84.6153846154	00:03:40	220
6/4/2012 8:30:00 AM - 9:00:00 AM	11	74	67	2	2.7027027027	45	60.8108108108	00:04:10	250
6/4/2012 9:00:00 AM - 9:30:00 AM	27	82	81	0	0	80	97.5609756098	00:04:24	264
6/4/2012 9:30:00 AM - 10:00:00 AM	30	107	103	3	2.8037383178	103	96.261682243	00:04:08	248
6/4/2012 10:00:00 AM - 10:30:00 AM	34	129	123	2	1.5503875969	114	88.3720930233	00:04:26	266
6/4/2012 10:30:00 AM - 11:00:00 AM	37	132	130	0	0	123	93.1818181818	00:04:43	283
6/4/2012 11:00:00 AM - 11:30:00 AM	53	148	140	3	2.027027027	129	87.1621621622	00:05:00	300
6/4/2012 11:30:00 AM - 12:00:00 PM	77	163	162	1	0.6134969325	150	92.0245398773	00:04:10	250
6/4/2012 12:00:00 PM - 12:30:00 PM	103	428	427	1	0.2336448598	419	97.8971962617	00:05:22	322
6/4/2012 12:30:00 PM - 1:00:00 PM	96	252	251	0	0	248	98.4126984127	00:05:19	319
6/4/2012 1:00:00 PM - 1:30:00 PM	76	274	274	0	0	273	99.6350364964	00:05:32	332
6/4/2012 1:30:00 PM - 2:00:00 PM	76	289	288	0	0	287	99.3079584775	00:05:30	330
6/4/2012 2:00:00 PM - 2:30:00 PM	69	254	251	0	0	202	79.5275590551	00:05:55	355
6/4/2012 2:30:00 PM - 3:00:00 PM	71	228	226	0	0	213	93.4210526316	00:05:49	349
6/4/2012 3:00:00 PM - 3:30:00 PM	65	245	242	0	0	227	92.6530612245	00:05:32	332
6/4/2012 3:30:00 PM - 4:00:00 PM	62	215	209	1	0.4651162791	186	86.511627907	00:06:11	371
6/4/2012 4:00:00 PM - 4:30:00 PM	57	209	195	2	0.956937799	170	81.3397129187	00:06:06	366
6/4/2012 4:30:00 PM - 5:00:00 PM	55	197	184	2	1.0152284264	144	73.0964467005	00:05:25	325
6/4/2012 5:00:00 PM - 5:30:00 PM	41	132	129	0	0	127	96.2121212121	00:05:25	325
6/4/2012 5:30:00 PM - 6:00:00 PM	38	122	118	2	1.6393442623	109	89.3442622951	00:06:11	371
6/4/2012 6:00:00 PM - 6:30:00 PM	37	102	101	1	0.9803921569	101	99.0196078431	00:06:10	370
6/4/2012 6:30:00 PM - 7:00:00 PM	37	91	91	0	0	91	100	00:05:49	349
6/4/2012 7:00:00 PM - 7:30:00 PM	35	89	89	0	0	89	100	00:06:36	396
6/4/2012 7:30:00 PM - 8:00:00 PM	32	88	88	0	0	87	98.8636363636	00:05:11	311
6/4/2012 8:00:00 PM - 8:30:00 PM	22	75	73	0	0	69	92	00:05:46	346
6/4/2012 8:30:00 PM - 9:00:00 PM	17	48	47	0	0	43	89.5833333333	00:07:26	446
6/4/2012 9:00:00 PM - 9:30:00 PM	14	56	54	2	3.5714285714	15	26.7857142857	00:06:09	369
6/4/2012 9:30:00 PM - 10:00:00 PM	13	40	38	1	2.5	30	75	00:05:56	356
6/4/2012 10:00:00 PM - 10:30:00 PM	8	27	26	0	0	16	59.2592592593	00:05:33	333
6/4/2012 10:30:00 PM - 11:00:00 PM	6	17	17	0	0	14	82.3529411765	00:06:35	395
6/4/2012 11:00:00 PM - 11:30:00 PM	5	13	13	0	0	9	69.2307692308	00:06:19	379
6/4/2012 11:30:00 PM - 12:00:00 AM	3	14	12	1	7.1428571429	8	57.1428571429	00:03:07	187
Total	103	4379	4287	25	0.5709065997	3954	90.2945878054	00:05:28	328
Created on 6/4/2012 11:59:12 PM by intertel
Filtered by Call Center All Hunt Groups
Tariff used was [Use default]

6-5-12

US Mint Interval Report
From 6/5/2012 To 6/5/2012 (8:00:00 AM To 11:59:59 PM)
Start Time	Full Time Agents	Calls In	Calls In Ans	Calls Abandoned	% Calls Abandoned	Answered <= 10s	% Answered <= 10s	Avg Talk Time	Avg Talk Time (s)
6/5/2012 7:30:00 AM - 8:00:00 AM	0	0	0	0	0	0	0	00:00:00	0
6/5/2012 8:00:00 AM - 8:30:00 AM	6	56	41	14	25	9	16.0714285714	00:04:26	266
6/5/2012 8:30:00 AM - 9:00:00 AM	17	60	60	0	0	59	98.3333333333	00:04:28	268
6/5/2012 9:00:00 AM - 9:30:00 AM	26	119	116	1	0.8403361345	107	89.9159663866	00:05:13	313
6/5/2012 9:30:00 AM - 10:00:00 AM	27	113	107	1	0.8849557522	98	86.7256637168	00:05:17	317
6/5/2012 10:00:00 AM - 10:30:00 AM	34	136	132	1	0.7352941176	120	88.2352941176	00:05:33	333
6/5/2012 10:30:00 AM - 11:00:00 AM	39	135	135	0	0	135	100	00:05:14	314
6/5/2012 11:00:00 AM - 11:30:00 AM	39	155	155	0	0	152	98.064516129	00:04:52	292
6/5/2012 11:30:00 AM - 12:00:00 PM	40	145	144	0	0	142	97.9310344828	00:05:20	320
6/5/2012 12:00:00 PM - 12:30:00 PM	44	140	139	0	0	138	98.5714285714	00:04:55	295
6/5/2012 12:30:00 PM - 1:00:00 PM	45	124	124	0	0	122	98.3870967742	00:05:21	321
6/5/2012 1:00:00 PM - 1:30:00 PM	42	120	120	0	0	120	100	00:05:14	314
6/5/2012 1:30:00 PM - 2:00:00 PM	41	139	138	1	0.7194244604	137	98.5611510791	00:05:59	359
6/5/2012 2:00:00 PM - 2:30:00 PM	35	148	146	0	0	110	74.3243243243	00:05:23	323
6/5/2012 2:30:00 PM - 3:00:00 PM	35	167	161	2	1.1976047904	88	52.6946107784	00:05:23	323
6/5/2012 3:00:00 PM - 3:30:00 PM	40	140	137	1	0.7142857143	111	79.2857142857	00:06:14	374
6/5/2012 3:30:00 PM - 4:00:00 PM	40	134	134	0	0	134	100	00:05:40	340
6/5/2012 4:00:00 PM - 4:30:00 PM	36	122	122	0	0	120	98.3606557377	00:05:07	307
6/5/2012 4:30:00 PM - 5:00:00 PM	31	116	116	0	0	115	99.1379310345	00:05:44	344
6/5/2012 5:00:00 PM - 5:30:00 PM	21	108	103	4	3.7037037037	45	41.6666666667	00:05:44	344
6/5/2012 5:30:00 PM - 6:00:00 PM	21	83	81	2	2.4096385542	77	92.7710843373	00:04:39	279
6/5/2012 6:00:00 PM - 6:30:00 PM	19	59	59	0	0	59	100	00:05:28	328
6/5/2012 6:30:00 PM - 7:00:00 PM	19	57	55	1	1.7543859649	53	92.9824561404	00:06:13	373
6/5/2012 7:00:00 PM - 7:30:00 PM	16	61	58	1	1.6393442623	36	59.0163934426	00:05:14	314
6/5/2012 7:30:00 PM - 8:00:00 PM	15	53	52	0	0	51	96.2264150943	00:06:48	408
6/5/2012 8:00:00 PM - 8:30:00 PM	15	46	45	1	2.1739130435	35	76.0869565217	00:07:18	438
6/5/2012 8:30:00 PM - 9:00:00 PM	14	40	40	0	0	37	92.5	00:05:57	357
6/5/2012 9:00:00 PM - 9:30:00 PM	12	44	42	1	2.2727272727	29	65.9090909091	00:05:00	300
6/5/2012 9:30:00 PM - 10:00:00 PM	12	33	33	0	0	30	90.9090909091	00:06:51	411
6/5/2012 10:00:00 PM - 10:30:00 PM	9	26	26	0	0	26	100	00:05:53	353
6/5/2012 10:30:00 PM - 11:00:00 PM	8	19	19	0	0	15	78.9473684211	00:06:24	384
6/5/2012 11:00:00 PM - 11:30:00 PM	7	8	8	0	0	8	100	00:05:26	326
6/5/2012 11:30:00 PM - 12:00:00 AM	5	13	11	1	7.6923076923	10	76.9230769231	00:06:16	376
Total	45	2919	2859	32	1.0962658445	2528	86.6050017129	00:05:28	328
Created on 6/5/2012 11:59:18 PM by intertel
Filtered by Call Center All Hunt Groups
Tariff used was [Use default]

6-6-12

US Mint Interval Report
From 6/6/2012 To 6/6/2012 (8:00:00 AM To 11:59:59 PM)
Start Time	Full Time Agents	Calls In	Calls In Ans	Calls Abandoned	% Calls Abandoned	Answered <= 10s	% Answered <= 10s	Avg Talk Time	Avg Talk Time (s)
6/6/2012 7:30:00 AM - 8:00:00 AM	0	0	0	0	0	0	0	00:00:00	0
6/6/2012 8:00:00 AM - 8:30:00 AM	5	53	43	9	16.9811320755	8	15.0943396226	00:05:31	331
6/6/2012 8:30:00 AM - 9:00:00 AM	15	66	64	2	3.0303030303	53	80.303030303	00:04:28	268
6/6/2012 9:00:00 AM - 9:30:00 AM	27	103	103	0	0	103	100	00:05:16	316
6/6/2012 9:30:00 AM - 10:00:00 AM	26	122	118	3	2.4590163934	85	69.6721311475	00:05:02	302
6/6/2012 10:00:00 AM - 10:30:00 AM	31	133	131	2	1.5037593985	114	85.7142857143	00:05:25	325
6/6/2012 10:30:00 AM - 11:00:00 AM	33	146	143	2	1.3698630137	137	93.8356164384	00:04:54	294
6/6/2012 11:00:00 AM - 11:30:00 AM	34	150	143	7	4.6666666667	91	60.6666666667	00:05:41	341
6/6/2012 11:30:00 AM - 12:00:00 PM	38	108	108	0	0	108	100	00:05:02	302
6/6/2012 12:00:00 PM - 12:30:00 PM	36	142	140	2	1.4084507042	136	95.7746478873	00:04:25	265
6/6/2012 12:30:00 PM - 1:00:00 PM	37	140	139	1	0.7142857143	139	99.2857142857	00:04:38	278
6/6/2012 1:00:00 PM - 1:30:00 PM	36	138	137	0	0	113	81.884057971	00:05:11	311
6/6/2012 1:30:00 PM - 2:00:00 PM	37	142	137	2	1.4084507042	130	91.5492957746	00:04:53	293
6/6/2012 2:00:00 PM - 2:30:00 PM	37	147	142	3	2.0408163265	138	93.8775510204	00:05:36	336
6/6/2012 2:30:00 PM - 3:00:00 PM	37	123	123	0	0	122	99.1869918699	00:05:51	351
6/6/2012 3:00:00 PM - 3:30:00 PM	34	113	111	1	0.8849557522	111	98.2300884956	00:05:24	324
6/6/2012 3:30:00 PM - 4:00:00 PM	33	148	138	9	6.0810810811	49	33.1081081081	00:05:43	343
6/6/2012 4:00:00 PM - 4:30:00 PM	32	126	125	1	0.7936507937	125	99.2063492063	00:05:32	332
6/6/2012 4:30:00 PM - 5:00:00 PM	26	109	107	1	0.9174311927	91	83.4862385321	00:06:05	365
6/6/2012 5:00:00 PM - 5:30:00 PM	21	89	86	0	0	69	77.5280898876	00:04:41	281
6/6/2012 5:30:00 PM - 6:00:00 PM	20	87	82	3	3.4482758621	42	48.275862069	00:05:07	307
6/6/2012 6:00:00 PM - 6:30:00 PM	20	79	77	1	1.2658227848	53	67.0886075949	00:05:45	345
6/6/2012 6:30:00 PM - 7:00:00 PM	20	53	53	0	0	50	94.3396226415	00:04:35	275
6/6/2012 7:00:00 PM - 7:30:00 PM	16	72	66	3	4.1666666667	30	41.6666666667	00:06:45	405
6/6/2012 7:30:00 PM - 8:00:00 PM	14	43	39	0	0	38	88.3720930233	00:05:54	354
6/6/2012 8:00:00 PM - 8:30:00 PM	14	34	33	1	2.9411764706	32	94.1176470588	00:03:53	233
6/6/2012 8:30:00 PM - 9:00:00 PM	13	48	46	2	4.1666666667	34	70.8333333333	00:05:50	350
6/6/2012 9:00:00 PM - 9:30:00 PM	13	36	33	1	2.7777777778	20	55.5555555556	00:07:22	442
6/6/2012 9:30:00 PM - 10:00:00 PM	13	33	33	0	0	33	100	00:05:21	321
6/6/2012 10:00:00 PM - 10:30:00 PM	10	31	28	1	3.2258064516	26	83.8709677419	00:08:40	520
6/6/2012 10:30:00 PM - 11:00:00 PM	7	19	17	0	0	13	68.4210526316	00:06:21	381
6/6/2012 11:00:00 PM - 11:30:00 PM	7	15	14	0	0	13	86.6666666667	00:05:44	344
6/6/2012 11:30:00 PM - 12:00:00 AM	5	18	13	1	5.5555555556	10	55.5555555556	00:04:14	254
Total	38	2866	2772	58	2.023726448	2316	80.8094905792	00:05:20	320
Created on 6/6/2012 11:59:10 PM by intertel
Filtered by Call Center All Hunt Groups
Tariff used was [Use default]

6-7-12

US Mint Interval Report
From 6/7/2012 To 6/7/2012 (8:00:00 AM To 11:59:59 PM)
Start Time	Full Time Agents	Calls In	Calls In Ans	Calls Abandoned	% Calls Abandoned	Answered <= 10s	% Answered <= 10s	Avg Talk Time	Avg Talk Time (s)
6/7/2012 7:30:00 AM - 8:00:00 AM	0	0	0	0	0	0	0	00:00:00	0
6/7/2012 8:00:00 AM - 8:30:00 AM	8	111	82	29	26.1261261261	13	11.7117117117	00:03:11	191
6/7/2012 8:30:00 AM - 9:00:00 AM	18	106	105	1	0.9433962264	99	93.3962264151	00:03:37	217
6/7/2012 9:00:00 AM - 9:30:00 AM	29	170	163	6	3.5294117647	146	85.8823529412	00:03:44	224
6/7/2012 9:30:00 AM - 10:00:00 AM	28	180	177	1	0.5555555556	167	92.7777777778	00:03:38	218
6/7/2012 10:00:00 AM - 10:30:00 AM	34	171	167	4	2.3391812865	165	96.4912280702	00:03:32	212
6/7/2012 10:30:00 AM - 11:00:00 AM	39	186	183	2	1.0752688172	161	86.5591397849	00:03:38	218
6/7/2012 11:00:00 AM - 11:30:00 AM	48	222	217	3	1.3513513514	209	94.1441441441	00:03:25	205
6/7/2012 11:30:00 AM - 12:00:00 PM	73	452	446	5	1.1061946903	442	97.7876106195	00:02:36	156
6/7/2012 12:00:00 PM - 12:30:00 PM	100	503	503	0	0	501	99.6023856859	00:05:25	325
6/7/2012 12:30:00 PM - 1:00:00 PM	101	468	468	0	0	467	99.7863247863	00:05:52	352
6/7/2012 1:00:00 PM - 1:30:00 PM	102	441	439	2	0.4535147392	435	98.6394557823	00:05:37	337
6/7/2012 1:30:00 PM - 2:00:00 PM	101	476	476	0	0	472	99.1596638655	00:05:29	329
6/7/2012 2:00:00 PM - 2:30:00 PM	96	413	398	15	3.6319612591	79	19.1283292978	00:05:44	344
6/7/2012 2:30:00 PM - 3:00:00 PM	95	385	359	26	6.7532467532	41	10.6493506494	00:05:31	331
6/7/2012 3:00:00 PM - 3:30:00 PM	96	475	469	6	1.2631578947	167	35.1578947368	00:05:22	322
6/7/2012 3:30:00 PM - 4:00:00 PM	96	479	472	7	1.4613778706	88	18.3716075157	00:05:35	335
6/7/2012 4:00:00 PM - 4:30:00 PM	90	431	405	26	6.0324825986	7	1.6241299304	00:05:22	322
6/7/2012 4:30:00 PM - 5:00:00 PM	79	402	364	38	9.4527363184	10	2.4875621891	00:05:50	350
6/7/2012 5:00:00 PM - 5:30:00 PM	60	335	267	68	20.2985074627	11	3.2835820896	00:06:03	363
6/7/2012 5:30:00 PM - 6:00:00 PM	56	333	241	92	27.6276276276	7	2.1021021021	00:05:48	348
6/7/2012 6:00:00 PM - 6:30:00 PM	52	341	248	93	27.2727272727	9	2.6392961877	00:05:44	344
6/7/2012 6:30:00 PM - 7:00:00 PM	46	230	156	74	32.1739130435	20	8.6956521739	00:05:58	358
6/7/2012 7:00:00 PM - 7:30:00 PM	43	267	193	74	27.7153558052	6	2.2471910112	00:05:33	333
6/7/2012 7:30:00 PM - 8:00:00 PM	39	277	178	99	35.7400722022	1	0.3610108303	00:06:00	360
6/7/2012 8:00:00 PM - 8:30:00 PM	30	240	134	106	44.1666666667	3	1.25	00:06:18	378
6/7/2012 8:30:00 PM - 9:00:00 PM	26	188	104	84	44.6808510638	1	0.5319148936	00:06:02	362
6/7/2012 9:00:00 PM - 9:30:00 PM	24	180	95	85	47.2222222222	2	1.1111111111	00:05:25	325
6/7/2012 9:30:00 PM - 10:00:00 PM	22	167	95	72	43.1137724551	1	0.5988023952	00:06:15	375
6/7/2012 10:00:00 PM - 10:30:00 PM	18	152	83	69	45.3947368421	1	0.6578947368	00:05:43	343
6/7/2012 10:30:00 PM - 11:00:00 PM	16	107	63	44	41.1214953271	0	0	00:05:16	316
6/7/2012 11:00:00 PM - 11:30:00 PM	15	88	66	22	25	0	0	00:06:21	381
6/7/2012 11:30:00 PM - 12:00:00 AM	14	52	48	4	7.6923076923	10	19.2307692308	00:05:54	354
Total	102	9028	7864	1157	12.815684537	3741	41.4377492246	00:05:12	312
Created on 6/7/2012 11:59:17 PM by intertel
Filtered by Call Center All Hunt Groups
Tariff used was [Use default]

6-8-12

US Mint Interval Report
From 6/8/2012 To 6/8/2012 (8:00:00 AM To 11:59:59 PM)
Start Time	Full Time Agents	Calls In	Calls In Ans	Calls Abandoned	% Calls Abandoned	Answered <= 10s	% Answered <= 10s	Avg Talk Time	Avg Talk Time (s)
6/8/2012 7:30:00 AM - 8:00:00 AM	0	0	0	0	0	0	0	00:00:00	0
6/8/2012 8:00:00 AM - 8:30:00 AM	25	181	148	33	18.2320441989	38	20.9944751381	00:05:25	325
6/8/2012 8:30:00 AM - 9:00:00 AM	34	154	154	0	0	131	85.0649350649	00:05:32	332
6/8/2012 9:00:00 AM - 9:30:00 AM	44	215	213	2	0.9302325581	141	65.5813953488	00:05:40	340
6/8/2012 9:30:00 AM - 10:00:00 AM	46	199	199	0	0	158	79.3969849246	00:05:40	340
6/8/2012 10:00:00 AM - 10:30:00 AM	46	287	238	48	16.724738676	11	3.8327526132	00:05:21	321
6/8/2012 10:30:00 AM - 11:00:00 AM	55	238	235	3	1.2605042017	127	53.3613445378	00:05:11	311
6/8/2012 11:00:00 AM - 11:30:00 AM	56	212	209	2	0.9433962264	175	82.5471698113	00:05:36	336
6/8/2012 11:30:00 AM - 12:00:00 PM	59	198	198	0	0	196	98.9898989899	00:05:41	341
6/8/2012 12:00:00 PM - 12:30:00 PM	61	213	213	0	0	211	99.0610328638	00:05:16	316
6/8/2012 12:30:00 PM - 1:00:00 PM	58	188	188	0	0	182	96.8085106383	00:05:24	324
6/8/2012 1:00:00 PM - 1:30:00 PM	55	183	183	0	0	181	98.9071038251	00:05:52	352
6/8/2012 1:30:00 PM - 2:00:00 PM	54	176	174	0	0	172	97.7272727273	00:05:53	353
6/8/2012 2:00:00 PM - 2:30:00 PM	54	206	202	3	1.4563106796	106	51.4563106796	00:06:15	375
6/8/2012 2:30:00 PM - 3:00:00 PM	57	152	151	1	0.6578947368	149	98.0263157895	00:05:58	358
6/8/2012 3:00:00 PM - 3:30:00 PM	50	171	170	1	0.5847953216	125	73.0994152047	00:05:49	349
6/8/2012 3:30:00 PM - 4:00:00 PM	46	184	184	0	0	182	98.9130434783	00:05:25	325
6/8/2012 4:00:00 PM - 4:30:00 PM	36	156	150	5	3.2051282051	72	46.1538461538	00:05:40	340
6/8/2012 4:30:00 PM - 5:00:00 PM	33	141	139	1	0.7092198582	101	71.6312056738	00:05:06	306
6/8/2012 5:00:00 PM - 5:30:00 PM	27	129	119	8	6.2015503876	30	23.2558139535	00:05:32	332
6/8/2012 5:30:00 PM - 6:00:00 PM	23	98	95	2	2.0408163265	59	60.2040816327	00:06:03	363
6/8/2012 6:00:00 PM - 6:30:00 PM	22	80	72	5	6.25	42	52.5	00:04:55	295
6/8/2012 6:30:00 PM - 7:00:00 PM	19	67	67	0	0	66	98.5074626866	00:05:17	317
6/8/2012 7:00:00 PM - 7:30:00 PM	19	58	57	0	0	55	94.8275862069	00:05:03	303
6/8/2012 7:30:00 PM - 8:00:00 PM	18	53	52	0	0	51	96.2264150943	00:05:57	357
6/8/2012 8:00:00 PM - 8:30:00 PM	17	45	45	0	0	44	97.7777777778	00:05:10	310
6/8/2012 8:30:00 PM - 9:00:00 PM	16	50	49	0	0	40	80	00:06:30	390
6/8/2012 9:00:00 PM - 9:30:00 PM	15	32	31	1	3.125	26	81.25	00:07:17	437
6/8/2012 9:30:00 PM - 10:00:00 PM	14	36	34	1	2.7777777778	29	80.5555555556	00:06:32	392
6/8/2012 10:00:00 PM - 10:30:00 PM	13	25	25	0	0	25	100	00:06:40	400
6/8/2012 10:30:00 PM - 11:00:00 PM	10	12	12	0	0	12	100	00:06:09	369
6/8/2012 11:00:00 PM - 11:30:00 PM	7	9	9	0	0	9	100	00:06:31	391
6/8/2012 11:30:00 PM - 12:00:00 AM	5	14	13	0	0	7	50	00:07:04	424
Total	61	4162	4028	116	2.7871215762	2953	70.9514656415	00:05:37	337
Created on 6/8/2012 11:59:11 PM by intertel
Filtered by Call Center All Hunt Groups
Tariff used was [Use default]

6-9-12

US Mint Interval Report
From 6/9/2012 To 6/9/2012 (8:00:00 AM To 11:59:59 PM)
Start Time	Full Time Agents	Calls In	Calls In Ans	Calls Abandoned	% Calls Abandoned	Answered <= 10s	% Answered <= 10s	Avg Talk Time	Avg Talk Time (s)
6/9/2012 7:30:00 AM - 8:00:00 AM	0	0	0	0	0	0	0	00:00:00	0
6/9/2012 8:00:00 AM - 8:30:00 AM	4	25	21	3	12	7	28	00:08:19	499
6/9/2012 8:30:00 AM - 9:00:00 AM	7	36	32	3	8.3333333333	9	25	00:04:56	296
6/9/2012 9:00:00 AM - 9:30:00 AM	13	32	32	0	0	32	100	00:06:47	407
6/9/2012 9:30:00 AM - 10:00:00 AM	16	48	48	0	0	47	97.9166666667	00:05:29	329
6/9/2012 10:00:00 AM - 10:30:00 AM	18	39	39	0	0	39	100	00:05:04	304
6/9/2012 10:30:00 AM - 11:00:00 AM	19	55	55	0	0	55	100	00:05:30	330
6/9/2012 11:00:00 AM - 11:30:00 AM	20	46	46	0	0	46	100	00:05:21	321
6/9/2012 11:30:00 AM - 12:00:00 PM	20	47	46	0	0	45	95.7446808511	00:06:20	380
6/9/2012 12:00:00 PM - 12:30:00 PM	19	71	70	0	0	56	78.8732394366	00:05:40	340
6/9/2012 12:30:00 PM - 1:00:00 PM	19	60	59	0	0	39	65	00:06:03	363
6/9/2012 1:00:00 PM - 1:30:00 PM	18	64	64	0	0	62	96.875	00:05:32	332
6/9/2012 1:30:00 PM - 2:00:00 PM	18	78	63	13	16.6666666667	18	23.0769230769	00:05:14	314
6/9/2012 2:00:00 PM - 2:30:00 PM	18	47	47	0	0	47	100	00:06:16	376
6/9/2012 2:30:00 PM - 3:00:00 PM	19	30	30	0	0	29	96.6666666667	00:05:46	346
6/9/2012 3:00:00 PM - 3:30:00 PM	17	55	54	1	1.8181818182	52	94.5454545455	00:06:29	389
6/9/2012 3:30:00 PM - 4:00:00 PM	17	49	49	0	0	42	85.7142857143	00:06:24	384
6/9/2012 4:00:00 PM - 4:30:00 PM	19	44	44	0	0	44	100	00:05:06	306
6/9/2012 4:30:00 PM - 5:00:00 PM	15	41	41	0	0	41	100	00:05:52	352
6/9/2012 5:00:00 PM - 5:30:00 PM	11	43	43	0	0	29	67.4418604651	00:06:03	363
6/9/2012 5:30:00 PM - 6:00:00 PM	9	26	25	0	0	20	76.9230769231	00:06:30	390
6/9/2012 6:00:00 PM - 6:30:00 PM	5	30	22	7	23.3333333333	6	20	00:06:18	378
6/9/2012 6:30:00 PM - 7:00:00 PM	5	25	20	5	20	4	16	00:07:38	458
6/9/2012 7:00:00 PM - 7:30:00 PM	5	28	20	7	25	3	10.7142857143	00:05:15	315
6/9/2012 7:30:00 PM - 8:00:00 PM	5	24	22	2	8.3333333333	3	12.5	00:05:50	350
6/9/2012 8:00:00 PM - 8:30:00 PM	5	32	19	10	31.25	0	0	00:06:11	371
6/9/2012 8:30:00 PM - 9:00:00 PM	5	26	21	5	19.2307692308	3	11.5384615385	00:04:34	274
6/9/2012 9:00:00 PM - 9:30:00 PM	5	14	14	0	0	14	100	00:04:49	289
6/9/2012 9:30:00 PM - 10:00:00 PM	5	7	7	0	0	6	85.7142857143	00:14:20	860
6/9/2012 10:00:00 PM - 10:30:00 PM	5	17	17	0	0	9	52.9411764706	00:03:45	225
6/9/2012 10:30:00 PM - 11:00:00 PM	5	10	10	0	0	10	100	00:06:24	384
6/9/2012 11:00:00 PM - 11:30:00 PM	5	8	8	0	0	8	100	00:05:24	324
6/9/2012 11:30:00 PM - 12:00:00 AM	4	8	8	0	0	8	100	00:04:42	282
Total	20	1165	1096	56	4.8068669528	833	71.5021459227	00:05:52	352
Created on 6/9/2012 11:59:09 PM by intertel
Filtered by Call Center All Hunt Groups
Tariff used was [Use default]

6-10-12

US Mint Interval Report
From 6/10/2012 To 6/10/2012 (8:00:00 AM To 11:59:59 PM)
Start Time	Full Time Agents	Calls In	Calls In Ans	Calls Abandoned	% Calls Abandoned	Answered <= 10s	% Answered <= 10s	Avg Talk Time	Avg Talk Time (s)
6/10/2012 7:30:00 AM - 8:00:00 AM	0	0	0	0	0	0	0	00:00:00	0
6/10/2012 8:00:00 AM - 8:30:00 AM	2	7	6	1	14.2857142857	4	57.1428571429	00:06:57	417
6/10/2012 8:30:00 AM - 9:00:00 AM	3	5	5	0	0	4	80	00:07:31	451
6/10/2012 9:00:00 AM - 9:30:00 AM	4	3	3	0	0	3	100	00:05:37	337
6/10/2012 9:30:00 AM - 10:00:00 AM	4	13	12	0	0	10	76.9230769231	00:07:25	445
6/10/2012 10:00:00 AM - 10:30:00 AM	5	14	12	2	14.2857142857	4	28.5714285714	00:05:53	353
6/10/2012 10:30:00 AM - 11:00:00 AM	5	17	16	0	0	14	82.3529411765	00:06:23	383
6/10/2012 11:00:00 AM - 11:30:00 AM	5	23	17	3	13.0434782609	6	26.0869565217	00:05:35	335
6/10/2012 11:30:00 AM - 12:00:00 PM	5	23	16	3	13.0434782609	4	17.3913043478	00:06:36	396
6/10/2012 12:00:00 PM - 12:30:00 PM	6	28	24	4	14.2857142857	12	42.8571428571	00:04:58	298
6/10/2012 12:30:00 PM - 1:00:00 PM	7	31	30	1	3.2258064516	26	83.8709677419	00:04:50	290
6/10/2012 1:00:00 PM - 1:30:00 PM	7	29	27	1	3.4482758621	17	58.6206896552	00:04:37	277
6/10/2012 1:30:00 PM - 2:00:00 PM	7	25	25	0	0	20	80	00:05:24	324
6/10/2012 2:00:00 PM - 2:30:00 PM	8	20	19	1	5	17	85	00:07:46	466
6/10/2012 2:30:00 PM - 3:00:00 PM	8	27	24	1	3.7037037037	11	40.7407407407	00:05:27	327
6/10/2012 3:00:00 PM - 3:30:00 PM	8	19	18	1	5.2631578947	17	89.4736842105	00:05:01	301
6/10/2012 3:30:00 PM - 4:00:00 PM	9	20	20	0	0	19	95	00:05:26	326
6/10/2012 4:00:00 PM - 4:30:00 PM	9	17	17	0	0	17	100	00:06:00	360
6/10/2012 4:30:00 PM - 5:00:00 PM	9	10	10	0	0	10	100	00:05:47	347
6/10/2012 5:00:00 PM - 5:30:00 PM	10	10	10	0	0	10	100	00:07:52	472
6/10/2012 5:30:00 PM - 6:00:00 PM	9	20	20	0	0	20	100	00:05:24	324
6/10/2012 6:00:00 PM - 6:30:00 PM	7	12	12	0	0	12	100	00:07:04	424
6/10/2012 6:30:00 PM - 7:00:00 PM	7	11	11	0	0	11	100	00:06:35	395
6/10/2012 7:00:00 PM - 7:30:00 PM	7	20	19	1	5	19	95	00:04:41	281
6/10/2012 7:30:00 PM - 8:00:00 PM	7	17	17	0	0	17	100	00:05:04	304
6/10/2012 8:00:00 PM - 8:30:00 PM	6	11	9	0	0	8	72.7272727273	00:06:48	408
6/10/2012 8:30:00 PM - 9:00:00 PM	6	18	18	0	0	18	100	00:05:08	308
6/10/2012 9:00:00 PM - 9:30:00 PM	6	8	8	0	0	8	100	00:07:26	446
6/10/2012 9:30:00 PM - 10:00:00 PM	6	6	6	0	0	6	100	00:05:56	356
6/10/2012 10:00:00 PM - 10:30:00 PM	6	13	13	0	0	13	100	00:06:51	411
6/10/2012 10:30:00 PM - 11:00:00 PM	5	7	7	0	0	6	85.7142857143	00:08:23	503
6/10/2012 11:00:00 PM - 11:30:00 PM	4	4	4	0	0	4	100	00:06:42	402
6/10/2012 11:30:00 PM - 12:00:00 AM	3	4	4	0	0	4	100	00:08:48	528
Total	10	492	459	19	3.8617886179	371	75.406504065	00:05:52	352
Created on 6/10/2012 11:59:12 PM by intertel
Filtered by Call Center All Hunt Groups
Tariff used was [Use default]

6-11-12

US Mint Interval Report
From 6/11/2012 To 6/11/2012 (8:00:00 AM To 11:59:59 PM)
Start Time	Full Time Agents	Calls In	Calls In Ans	Calls Abandoned	% Calls Abandoned	Answered <= 10s	% Answered <= 10s	Avg Talk Time	Avg Talk Time (s)
6/11/2012 7:30:00 AM - 8:00:00 AM	0	0	0	0	0	0	0	00:00:00	0
6/11/2012 8:00:00 AM - 8:30:00 AM	6	40	33	6	15	16	40	00:05:56	356
6/11/2012 8:30:00 AM - 9:00:00 AM	11	63	57	6	9.5238095238	27	42.8571428571	00:05:11	311
6/11/2012 9:00:00 AM - 9:30:00 AM	25	103	103	0	0	83	80.5825242718	00:05:31	331
6/11/2012 9:30:00 AM - 10:00:00 AM	28	106	106	0	0	98	92.4528301887	00:05:40	340
6/11/2012 10:00:00 AM - 10:30:00 AM	28	140	129	11	7.8571428571	61	43.5714285714	00:05:15	315
6/11/2012 10:30:00 AM - 11:00:00 AM	37	133	130	2	1.5037593985	112	84.2105263158	00:05:02	302
6/11/2012 11:00:00 AM - 11:30:00 AM	35	143	141	0	0	131	91.6083916084	00:05:31	331
6/11/2012 11:30:00 AM - 12:00:00 PM	44	166	158	4	2.4096385542	94	56.6265060241	00:05:38	338
6/11/2012 12:00:00 PM - 12:30:00 PM	58	166	165	1	0.6024096386	165	99.3975903614	00:05:12	312
6/11/2012 12:30:00 PM - 1:00:00 PM	52	170	170	0	0	159	93.5294117647	00:05:37	337
6/11/2012 1:00:00 PM - 1:30:00 PM	53	163	163	0	0	162	99.3865030675	00:06:11	371
6/11/2012 1:30:00 PM - 2:00:00 PM	53	163	162	0	0	155	95.0920245399	00:06:00	360
6/11/2012 2:00:00 PM - 2:30:00 PM	52	167	167	0	0	167	100	00:05:42	342
6/11/2012 2:30:00 PM - 3:00:00 PM	50	170	168	2	1.1764705882	161	94.7058823529	00:05:45	345
6/11/2012 3:00:00 PM - 3:30:00 PM	50	173	170	0	0	166	95.9537572254	00:05:53	353
6/11/2012 3:30:00 PM - 4:00:00 PM	49	160	157	1	0.625	153	95.625	00:05:24	324
6/11/2012 4:00:00 PM - 4:30:00 PM	44	156	154	0	0	152	97.4358974359	00:05:45	345
6/11/2012 4:30:00 PM - 5:00:00 PM	39	138	135	0	0	121	87.6811594203	00:06:06	366
6/11/2012 5:00:00 PM - 5:30:00 PM	32	103	101	1	0.9708737864	83	80.5825242718	00:05:46	346
6/11/2012 5:30:00 PM - 6:00:00 PM	28	79	79	0	0	77	97.4683544304	00:06:25	385
6/11/2012 6:00:00 PM - 6:30:00 PM	24	74	74	0	0	73	98.6486486486	00:06:14	374
6/11/2012 6:30:00 PM - 7:00:00 PM	24	94	93	1	1.0638297872	63	67.0212765957	00:05:34	334
6/11/2012 7:00:00 PM - 7:30:00 PM	20	70	70	0	0	56	80	00:06:20	380
6/11/2012 7:30:00 PM - 8:00:00 PM	18	41	41	0	0	41	100	00:06:11	371
6/11/2012 8:00:00 PM - 8:30:00 PM	15	40	40	0	0	40	100	00:08:34	514
6/11/2012 8:30:00 PM - 9:00:00 PM	13	47	37	9	19.1489361702	6	12.7659574468	00:07:45	465
6/11/2012 9:00:00 PM - 9:30:00 PM	12	39	36	1	2.5641025641	26	66.6666666667	00:06:32	392
6/11/2012 9:30:00 PM - 10:00:00 PM	11	39	39	0	0	25	64.1025641026	00:06:49	409
6/11/2012 10:00:00 PM - 10:30:00 PM	10	18	16	1	5.5555555556	16	88.8888888889	00:08:33	513
6/11/2012 10:30:00 PM - 11:00:00 PM	9	32	31	0	0	21	65.625	00:06:12	372
6/11/2012 11:00:00 PM - 11:30:00 PM	8	17	16	1	5.8823529412	11	64.7058823529	00:08:08	488
6/11/2012 11:30:00 PM - 12:00:00 AM	6	7	7	0	0	7	100	00:06:38	398
Total	58	3220	3148	47	1.4596273292	2728	84.7204968944	00:05:49	349
Created on 6/11/2012 11:59:12 PM by intertel
Filtered by Call Center All Hunt Groups
Tariff used was [Use default]

6-12-12

US Mint Interval Report
From 6/12/2012 To 6/12/2012 (8:00:00 AM To 11:59:59 PM)
Start Time	Full Time Agents	Calls In	Calls In Ans	Calls Abandoned	% Calls Abandoned	Answered <= 10s	% Answered <= 10s	Avg Talk Time	Avg Talk Time (s)
6/12/2012 7:30:00 AM - 8:00:00 AM	0	0	0	0	0	0	0	00:00:00	0
6/12/2012 8:00:00 AM - 8:30:00 AM	10	55	52	0	0	33	60	00:04:26	266
6/12/2012 8:30:00 AM - 9:00:00 AM	12	64	57	3	4.6875	37	57.8125	00:05:23	323
6/12/2012 9:00:00 AM - 9:30:00 AM	29	87	87	0	0	87	100	00:05:13	313
6/12/2012 9:30:00 AM - 10:00:00 AM	33	107	107	0	0	106	99.0654205607	00:05:20	320
6/12/2012 10:00:00 AM - 10:30:00 AM	50	128	127	1	0.78125	124	96.875	00:05:18	318
6/12/2012 10:30:00 AM - 11:00:00 AM	51	110	109	1	0.9090909091	109	99.0909090909	00:05:48	348
6/12/2012 11:00:00 AM - 11:30:00 AM	53	154	152	1	0.6493506494	133	86.3636363636	00:05:28	328
6/12/2012 11:30:00 AM - 12:00:00 PM	57	135	132	0	0	124	91.8518518519	00:05:44	344
6/12/2012 12:00:00 PM - 12:30:00 PM	61	143	142	1	0.6993006993	141	98.6013986014	00:05:44	344
6/12/2012 12:30:00 PM - 1:00:00 PM	55	148	147	1	0.6756756757	138	93.2432432432	00:05:46	346
6/12/2012 1:00:00 PM - 1:30:00 PM	55	120	119	0	0	117	97.5	00:05:35	335
6/12/2012 1:30:00 PM - 2:00:00 PM	52	157	153	1	0.6369426752	114	72.6114649682	00:06:07	367
6/12/2012 2:00:00 PM - 2:30:00 PM	47	132	128	2	1.5151515152	96	72.7272727273	00:05:16	316
6/12/2012 2:30:00 PM - 3:00:00 PM	45	159	151	4	2.5157232704	111	69.8113207547	00:05:40	340
6/12/2012 3:00:00 PM - 3:30:00 PM	37	156	148	3	1.9230769231	87	55.7692307692	00:06:11	371
6/12/2012 3:30:00 PM - 4:00:00 PM	35	122	119	3	2.4590163934	106	86.8852459016	00:05:55	355
6/12/2012 4:00:00 PM - 4:30:00 PM	33	140	135	4	2.8571428571	71	50.7142857143	00:05:42	342
6/12/2012 4:30:00 PM - 5:00:00 PM	30	97	96	0	0	94	96.9072164948	00:05:52	352
6/12/2012 5:00:00 PM - 5:30:00 PM	23	81	80	0	0	76	93.8271604938	00:05:26	326
6/12/2012 5:30:00 PM - 6:00:00 PM	20	70	70	0	0	69	98.5714285714	00:05:04	304
6/12/2012 6:00:00 PM - 6:30:00 PM	22	60	60	0	0	58	96.6666666667	00:07:02	422
6/12/2012 6:30:00 PM - 7:00:00 PM	22	49	49	0	0	46	93.8775510204	00:06:18	378
6/12/2012 7:00:00 PM - 7:30:00 PM	19	42	42	0	0	41	97.619047619	00:06:43	403
6/12/2012 7:30:00 PM - 8:00:00 PM	18	51	50	0	0	40	78.431372549	00:06:01	361
6/12/2012 8:00:00 PM - 8:30:00 PM	18	36	36	0	0	36	100	00:06:23	383
6/12/2012 8:30:00 PM - 9:00:00 PM	16	31	31	0	0	31	100	00:08:37	517
6/12/2012 9:00:00 PM - 9:30:00 PM	14	36	32	2	5.5555555556	20	55.5555555556	00:07:36	456
6/12/2012 9:30:00 PM - 10:00:00 PM	13	28	27	0	0	27	96.4285714286	00:06:36	396
6/12/2012 10:00:00 PM - 10:30:00 PM	10	14	14	0	0	14	100	00:05:59	359
6/12/2012 10:30:00 PM - 11:00:00 PM	9	19	19	0	0	19	100	00:05:46	346
6/12/2012 11:00:00 PM - 11:30:00 PM	8	6	6	0	0	6	100	00:05:16	316
6/12/2012 11:30:00 PM - 12:00:00 AM	7	12	12	0	0	12	100	00:06:27	387
Total	61	2749	2689	27	0.9821753365	2323	84.5034558021	00:05:46	346
Created on 6/12/2012 11:59:10 PM by intertel
Filtered by Call Center All Hunt Groups
Tariff used was [Use default]

6-13-12

US Mint Interval Report
From 6/13/2012 To 6/13/2012 (8:00:00 AM To 11:59:59 PM)
Start Time	Full Time Agents	Calls In	Calls In Ans	Calls Abandoned	% Calls Abandoned	Answered <= 10s	% Answered <= 10s	Avg Talk Time	Avg Talk Time (s)
6/13/2012 7:30:00 AM - 8:00:00 AM	0	0	0	0	0	0	0	00:00:00	0
6/13/2012 8:00:00 AM - 8:30:00 AM	9	57	54	3	5.2631578947	25	43.8596491228	00:05:33	333
6/13/2012 8:30:00 AM - 9:00:00 AM	12	66	65	1	1.5151515152	28	42.4242424242	00:05:12	312
6/13/2012 9:00:00 AM - 9:30:00 AM	26	115	113	2	1.7391304348	94	81.7391304348	00:05:24	324
6/13/2012 9:30:00 AM - 10:00:00 AM	30	122	120	0	0	114	93.4426229508	00:05:26	326
6/13/2012 10:00:00 AM - 10:30:00 AM	40	111	110	0	0	101	90.990990991	00:05:19	319
6/13/2012 10:30:00 AM - 11:00:00 AM	42	114	113	1	0.8771929825	112	98.2456140351	00:06:17	377
6/13/2012 11:00:00 AM - 11:30:00 AM	45	137	133	0	0	126	91.9708029197	00:06:23	383
6/13/2012 11:30:00 AM - 12:00:00 PM	47	157	153	4	2.5477707006	117	74.5222929936	00:06:30	390
6/13/2012 12:00:00 PM - 12:30:00 PM	48	135	132	0	0	127	94.0740740741	00:05:15	315
6/13/2012 12:30:00 PM - 1:00:00 PM	49	137	136	1	0.7299270073	136	99.2700729927	00:06:09	369
6/13/2012 1:00:00 PM - 1:30:00 PM	50	119	118	0	0	115	96.6386554622	00:05:46	346
6/13/2012 1:30:00 PM - 2:00:00 PM	49	130	129	1	0.7692307692	120	92.3076923077	00:06:31	391
6/13/2012 2:00:00 PM - 2:30:00 PM	45	116	115	1	0.8620689655	115	99.1379310345	00:06:14	374
6/13/2012 2:30:00 PM - 3:00:00 PM	43	100	98	1	1	97	97	00:06:04	364
6/13/2012 3:00:00 PM - 3:30:00 PM	33	111	107	0	0	87	78.3783783784	00:05:40	340
6/13/2012 3:30:00 PM - 4:00:00 PM	33	113	113	0	0	82	72.5663716814	00:06:09	369
6/13/2012 4:00:00 PM - 4:30:00 PM	26	114	104	10	8.7719298246	22	19.298245614	00:06:09	369
6/13/2012 4:30:00 PM - 5:00:00 PM	23	111	100	10	9.009009009	1	0.9009009009	00:05:49	349
6/13/2012 5:00:00 PM - 5:30:00 PM	19	87	82	5	5.7471264368	35	40.2298850575	00:05:36	336
6/13/2012 5:30:00 PM - 6:00:00 PM	18	80	72	7	8.75	40	50	00:05:03	303
6/13/2012 6:00:00 PM - 6:30:00 PM	19	52	52	0	0	52	100	00:05:30	330
6/13/2012 6:30:00 PM - 7:00:00 PM	20	54	53	1	1.8518518519	53	98.1481481481	00:06:31	391
6/13/2012 7:00:00 PM - 7:30:00 PM	17	40	40	0	0	40	100	00:05:34	334
6/13/2012 7:30:00 PM - 8:00:00 PM	15	44	43	0	0	39	88.6363636364	00:05:30	330
6/13/2012 8:00:00 PM - 8:30:00 PM	15	43	42	0	0	40	93.023255814	00:05:55	355
6/13/2012 8:30:00 PM - 9:00:00 PM	15	45	44	1	2.2222222222	43	95.5555555556	00:06:00	360
6/13/2012 9:00:00 PM - 9:30:00 PM	14	21	21	0	0	21	100	00:07:27	447
6/13/2012 9:30:00 PM - 10:00:00 PM	12	22	22	0	0	22	100	00:07:11	431
6/13/2012 10:00:00 PM - 10:30:00 PM	8	19	17	0	0	15	78.9473684211	00:05:20	320
6/13/2012 10:30:00 PM - 11:00:00 PM	7	21	19	0	0	15	71.4285714286	00:07:19	439
6/13/2012 11:00:00 PM - 11:30:00 PM	6	14	14	0	0	14	100	00:05:54	354
6/13/2012 11:30:00 PM - 12:00:00 AM	5	6	6	0	0	6	100	00:04:09	249
Total	50	2613	2540	49	1.8752391887	2054	78.6069651741	00:05:54	354
Created on 6/13/2012 11:59:10 PM by intertel
Filtered by Call Center All Hunt Groups
Tariff used was [Use default]

6-14-12

US Mint Interval Report
From 6/14/2012 To 6/14/2012 (8:00:00 AM To 11:59:59 PM)
Start Time	Full Time Agents	Calls In	Calls In Ans	Calls Abandoned	% Calls Abandoned	Answered <= 10s	% Answered <= 10s	Avg Talk Time	Avg Talk Time (s)
6/14/2012 7:30:00 AM - 8:00:00 AM	0	0	0	0	0	0	0	00:00:00	0
6/14/2012 8:00:00 AM - 8:30:00 AM	12	41	41	0	0	41	100	00:05:16	316
6/14/2012 8:30:00 AM - 9:00:00 AM	13	58	57	0	0	45	77.5862068966	00:05:06	306
6/14/2012 9:00:00 AM - 9:30:00 AM	23	92	91	0	0	84	91.3043478261	00:06:07	367
6/14/2012 9:30:00 AM - 10:00:00 AM	25	105	102	1	0.9523809524	85	80.9523809524	00:05:41	341
6/14/2012 10:00:00 AM - 10:30:00 AM	32	84	84	0	0	82	97.619047619	00:05:55	355
6/14/2012 10:30:00 AM - 11:00:00 AM	33	116	113	2	1.724137931	57	49.1379310345	00:06:56	416
6/14/2012 11:00:00 AM - 11:30:00 AM	36	126	122	4	3.1746031746	98	77.7777777778	00:05:17	317
6/14/2012 11:30:00 AM - 12:00:00 PM	36	118	115	0	0	110	93.2203389831	00:06:28	388
6/14/2012 12:00:00 PM - 12:30:00 PM	38	109	104	1	0.9174311927	97	88.9908256881	00:06:16	376
6/14/2012 12:30:00 PM - 1:00:00 PM	39	111	111	0	0	111	100	00:06:10	370
6/14/2012 1:00:00 PM - 1:30:00 PM	37	107	106	1	0.9345794393	97	90.6542056075	00:06:05	365
6/14/2012 1:30:00 PM - 2:00:00 PM	39	129	128	0	0	103	79.8449612403	00:06:02	362
6/14/2012 2:00:00 PM - 2:30:00 PM	38	126	122	0	0	92	73.0158730159	00:06:27	387
6/14/2012 2:30:00 PM - 3:00:00 PM	36	120	119	1	0.8333333333	90	75	00:06:16	376
6/14/2012 3:00:00 PM - 3:30:00 PM	36	119	116	0	0	109	91.5966386555	00:06:07	367
6/14/2012 3:30:00 PM - 4:00:00 PM	36	96	95	1	1.0416666667	95	98.9583333333	00:05:26	326
6/14/2012 4:00:00 PM - 4:30:00 PM	27	132	126	6	4.5454545455	36	27.2727272727	00:06:25	385
6/14/2012 4:30:00 PM - 5:00:00 PM	30	107	105	1	0.9345794393	56	52.3364485981	00:05:36	336
6/14/2012 5:00:00 PM - 5:30:00 PM	18	79	72	5	6.3291139241	15	18.9873417722	00:05:58	358
6/14/2012 5:30:00 PM - 6:00:00 PM	16	72	65	6	8.3333333333	33	45.8333333333	00:06:30	390
6/14/2012 6:00:00 PM - 6:30:00 PM	19	59	59	0	0	59	100	00:07:05	425
6/14/2012 6:30:00 PM - 7:00:00 PM	19	46	46	0	0	45	97.8260869565	00:07:16	436
6/14/2012 7:00:00 PM - 7:30:00 PM	17	42	42	0	0	42	100	00:06:49	409
6/14/2012 7:30:00 PM - 8:00:00 PM	17	24	24	0	0	24	100	00:06:31	391
6/14/2012 8:00:00 PM - 8:30:00 PM	14	30	30	0	0	30	100	00:05:56	356
6/14/2012 8:30:00 PM - 9:00:00 PM	13	26	26	0	0	26	100	00:06:53	413
6/14/2012 9:00:00 PM - 9:30:00 PM	12	34	34	0	0	17	50	00:06:36	396
6/14/2012 9:30:00 PM - 10:00:00 PM	10	26	26	0	0	25	96.1538461538	00:07:20	440
6/14/2012 10:00:00 PM - 10:30:00 PM	8	23	23	0	0	19	82.6086956522	00:05:58	358
6/14/2012 10:30:00 PM - 11:00:00 PM	7	18	17	0	0	16	88.8888888889	00:06:43	403
6/14/2012 11:00:00 PM - 11:30:00 PM	7	16	16	0	0	15	93.75	00:06:01	361
6/14/2012 11:30:00 PM - 12:00:00 AM	6	7	7	0	0	7	100	00:04:16	256
Total	39	2398	2344	29	1.2093411176	1861	77.6063386155	00:06:09	369
Created on 6/14/2012 11:59:14 PM by intertel
Filtered by Call Center All Hunt Groups
Tariff used was [Use default]

6-15-12

US Mint Interval Report
From 6/15/2012 To 6/15/2012 (8:00:00 AM To 11:59:59 PM)
Start Time	Full Time Agents	Calls In	Calls In Ans	Calls Abandoned	% Calls Abandoned	Answered <= 10s	% Answered <= 10s	Avg Talk Time	Avg Talk Time (s)
6/15/2012 7:30:00 AM - 8:00:00 AM	0	0	0	0	0	0	0	00:00:00	0
6/15/2012 8:00:00 AM - 8:30:00 AM	11	32	32	0	0	30	93.75	00:05:45	345
6/15/2012 8:30:00 AM - 9:00:00 AM	12	52	50	0	0	35	67.3076923077	00:04:47	287
6/15/2012 9:00:00 AM - 9:30:00 AM	23	73	68	1	1.3698630137	63	86.301369863	00:06:34	394
6/15/2012 9:30:00 AM - 10:00:00 AM	25	71	70	0	0	69	97.1830985915	00:05:01	301
6/15/2012 10:00:00 AM - 10:30:00 AM	31	82	81	0	0	79	96.3414634146	00:07:27	447
6/15/2012 10:30:00 AM - 11:00:00 AM	32	91	91	0	0	84	92.3076923077	00:06:08	368
6/15/2012 11:00:00 AM - 11:30:00 AM	30	94	86	2	2.1276595745	74	78.7234042553	00:05:52	352
6/15/2012 11:30:00 AM - 12:00:00 PM	28	86	81	1	1.1627906977	68	79.0697674419	00:06:08	368
6/15/2012 12:00:00 PM - 12:30:00 PM	31	105	104	0	0	102	97.1428571429	00:05:41	341
6/15/2012 12:30:00 PM - 1:00:00 PM	32	107	103	0	0	89	83.1775700935	00:06:33	393
6/15/2012 1:00:00 PM - 1:30:00 PM	32	94	94	0	0	93	98.9361702128	00:04:58	298
6/15/2012 1:30:00 PM - 2:00:00 PM	32	96	96	0	0	90	93.75	00:07:01	421
6/15/2012 2:00:00 PM - 2:30:00 PM	29	93	91	1	1.0752688172	73	78.4946236559	00:05:52	352
6/15/2012 2:30:00 PM - 3:00:00 PM	30	134	124	10	7.4626865672	27	20.1492537313	00:06:45	405
6/15/2012 3:00:00 PM - 3:30:00 PM	29	98	96	2	2.0408163265	34	34.693877551	00:05:53	353
6/15/2012 3:30:00 PM - 4:00:00 PM	30	115	114	1	0.8695652174	92	80	00:05:37	337
6/15/2012 4:00:00 PM - 4:30:00 PM	30	95	95	0	0	95	100	00:05:20	320
6/15/2012 4:30:00 PM - 5:00:00 PM	28	78	78	0	0	78	100	00:05:55	355
6/15/2012 5:00:00 PM - 5:30:00 PM	21	81	79	2	2.4691358025	52	64.1975308642	00:05:58	358
6/15/2012 5:30:00 PM - 6:00:00 PM	16	59	57	2	3.3898305085	52	88.1355932203	00:05:10	310
6/15/2012 6:00:00 PM - 6:30:00 PM	15	39	39	0	0	36	92.3076923077	00:06:33	393
6/15/2012 6:30:00 PM - 7:00:00 PM	15	46	46	0	0	46	100	00:06:46	406
6/15/2012 7:00:00 PM - 7:30:00 PM	14	33	33	0	0	33	100	00:07:10	430
6/15/2012 7:30:00 PM - 8:00:00 PM	13	33	32	1	3.0303030303	24	72.7272727273	00:05:55	355
6/15/2012 8:00:00 PM - 8:30:00 PM	11	26	25	1	3.8461538462	15	57.6923076923	00:07:28	448
6/15/2012 8:30:00 PM - 9:00:00 PM	11	22	22	0	0	21	95.4545454545	00:06:35	395
6/15/2012 9:00:00 PM - 9:30:00 PM	10	22	22	0	0	22	100	00:08:32	512
6/15/2012 9:30:00 PM - 10:00:00 PM	9	15	14	1	6.6666666667	14	93.3333333333	00:06:41	401
6/15/2012 10:00:00 PM - 10:30:00 PM	6	16	16	0	0	9	56.25	00:07:40	460
6/15/2012 10:30:00 PM - 11:00:00 PM	6	15	15	0	0	12	80	00:06:27	387
6/15/2012 11:00:00 PM - 11:30:00 PM	6	8	8	0	0	8	100	00:11:03	663
6/15/2012 11:30:00 PM - 12:00:00 AM	4	7	7	0	0	7	100	00:02:48	168
Total	32	2018	1969	25	1.2388503469	1626	80.574826561	00:06:07	367
Created on 6/15/2012 11:59:13 PM by intertel
Filtered by Call Center All Hunt Groups
Tariff used was [Use default]

6-16-12

US Mint Interval Report
From 6/16/2012 To 6/16/2012 (8:00:00 AM To 11:59:59 PM)
Start Time	Full Time Agents	Calls In	Calls In Ans	Calls Abandoned	% Calls Abandoned	Answered <= 10s	% Answered <= 10s	Avg Talk Time	Avg Talk Time (s)
6/16/2012 7:30:00 AM - 8:00:00 AM	0	0	0	0	0	0	0	00:00:00	0
6/16/2012 8:00:00 AM - 8:30:00 AM	3	12	11	1	8.3333333333	8	66.6666666667	00:07:22	442
6/16/2012 8:30:00 AM - 9:00:00 AM	5	20	18	2	10	18	90	00:05:14	314
6/16/2012 9:00:00 AM - 9:30:00 AM	8	17	17	0	0	17	100	00:06:47	407
6/16/2012 9:30:00 AM - 10:00:00 AM	9	25	25	0	0	25	100	00:05:43	343
6/16/2012 10:00:00 AM - 10:30:00 AM	10	33	31	1	3.0303030303	26	78.7878787879	00:06:18	378
6/16/2012 10:30:00 AM - 11:00:00 AM	10	33	30	3	9.0909090909	17	51.5151515152	00:05:47	347
6/16/2012 11:00:00 AM - 11:30:00 AM	11	30	30	0	0	30	100	00:05:09	309
6/16/2012 11:30:00 AM - 12:00:00 PM	12	25	25	0	0	25	100	00:05:39	339
6/16/2012 12:00:00 PM - 12:30:00 PM	13	54	51	3	5.5555555556	34	62.962962963	00:05:15	315
6/16/2012 12:30:00 PM - 1:00:00 PM	14	39	37	0	0	31	79.4871794872	00:06:34	394
6/16/2012 1:00:00 PM - 1:30:00 PM	13	31	30	1	3.2258064516	21	67.7419354839	00:05:41	341
6/16/2012 1:30:00 PM - 2:00:00 PM	13	37	37	0	0	32	86.4864864865	00:06:34	394
6/16/2012 2:00:00 PM - 2:30:00 PM	12	30	28	0	0	26	86.6666666667	00:08:11	491
6/16/2012 2:30:00 PM - 3:00:00 PM	14	28	27	1	3.5714285714	26	92.8571428571	00:07:26	446
6/16/2012 3:00:00 PM - 3:30:00 PM	14	20	20	0	0	20	100	00:05:56	356
6/16/2012 3:30:00 PM - 4:00:00 PM	14	27	27	0	0	27	100	00:06:22	382
6/16/2012 4:00:00 PM - 4:30:00 PM	11	42	41	0	0	34	80.9523809524	00:05:23	323
6/16/2012 4:30:00 PM - 5:00:00 PM	11	20	20	0	0	20	100	00:06:16	376
6/16/2012 5:00:00 PM - 5:30:00 PM	6	22	18	1	4.5454545455	10	45.4545454545	00:09:56	596
6/16/2012 5:30:00 PM - 6:00:00 PM	6	17	16	0	0	6	35.2941176471	00:06:20	380
6/16/2012 6:00:00 PM - 6:30:00 PM	6	14	14	0	0	11	78.5714285714	00:04:50	290
6/16/2012 6:30:00 PM - 7:00:00 PM	7	14	13	0	0	10	71.4285714286	00:05:51	351
6/16/2012 7:00:00 PM - 7:30:00 PM	7	22	22	0	0	20	90.9090909091	00:04:45	285
6/16/2012 7:30:00 PM - 8:00:00 PM	8	12	12	0	0	12	100	00:06:08	368
6/16/2012 8:00:00 PM - 8:30:00 PM	7	13	11	0	0	10	76.9230769231	00:05:29	329
6/16/2012 8:30:00 PM - 9:00:00 PM	5	12	12	0	0	12	100	00:04:11	251
6/16/2012 9:00:00 PM - 9:30:00 PM	5	15	15	0	0	12	80	00:07:28	448
6/16/2012 9:30:00 PM - 10:00:00 PM	5	7	7	0	0	7	100	00:06:07	367
6/16/2012 10:00:00 PM - 10:30:00 PM	4	6	6	0	0	6	100	00:03:41	221
6/16/2012 10:30:00 PM - 11:00:00 PM	4	8	8	0	0	8	100	00:05:15	315
6/16/2012 11:00:00 PM - 11:30:00 PM	3	4	4	0	0	4	100	00:03:55	235
6/16/2012 11:30:00 PM - 12:00:00 AM	2	9	9	0	0	6	66.6666666667	00:05:07	307
Total	14	698	672	13	1.8624641834	571	81.8051575931	00:06:04	364
Created on 6/16/2012 11:59:12 PM by intertel
Filtered by Call Center All Hunt Groups
Tariff used was [Use default]

6-17-12

US Mint Interval Report
From 6/17/2012 To 6/17/2012 (8:00:00 AM To 11:59:59 PM)
Start Time	Full Time Agents	Calls In	Calls In Ans	Calls Abandoned	% Calls Abandoned	Answered <= 10s	% Answered <= 10s	Avg Talk Time	Avg Talk Time (s)
6/17/2012 7:30:00 AM - 8:00:00 AM	0	0	0	0	0	0	0	00:00:00	0
6/17/2012 8:00:00 AM - 8:30:00 AM	3	9	9	0	0	9	100	00:05:23	323
6/17/2012 8:30:00 AM - 9:00:00 AM	4	5	5	0	0	5	100	00:03:50	230
6/17/2012 9:00:00 AM - 9:30:00 AM	6	6	6	0	0	5	83.3333333333	00:03:12	192
6/17/2012 9:30:00 AM - 10:00:00 AM	6	10	10	0	0	10	100	00:05:59	359
6/17/2012 10:00:00 AM - 10:30:00 AM	6	8	7	0	0	5	62.5	00:08:30	510
6/17/2012 10:30:00 AM - 11:00:00 AM	6	12	12	0	0	11	91.6666666667	00:06:19	379
6/17/2012 11:00:00 AM - 11:30:00 AM	6	12	12	0	0	7	58.3333333333	00:08:13	493
6/17/2012 11:30:00 AM - 12:00:00 PM	6	9	9	0	0	9	100	00:05:00	300
6/17/2012 12:00:00 PM - 12:30:00 PM	7	15	15	0	0	13	86.6666666667	00:04:24	264
6/17/2012 12:30:00 PM - 1:00:00 PM	8	12	12	0	0	12	100	00:06:12	372
6/17/2012 1:00:00 PM - 1:30:00 PM	8	17	17	0	0	17	100	00:06:30	390
6/17/2012 1:30:00 PM - 2:00:00 PM	8	20	18	2	10	16	80	00:05:04	304
6/17/2012 2:00:00 PM - 2:30:00 PM	9	28	28	0	0	26	92.8571428571	00:03:33	213
6/17/2012 2:30:00 PM - 3:00:00 PM	8	9	9	0	0	9	100	00:05:10	310
6/17/2012 3:00:00 PM - 3:30:00 PM	9	16	15	0	0	13	81.25	00:05:06	306
6/17/2012 3:30:00 PM - 4:00:00 PM	9	4	4	0	0	4	100	00:05:03	303
6/17/2012 4:00:00 PM - 4:30:00 PM	9	11	11	0	0	11	100	00:02:39	159
6/17/2012 4:30:00 PM - 5:00:00 PM	8	10	10	0	0	10	100	00:04:33	273
6/17/2012 5:00:00 PM - 5:30:00 PM	8	10	10	0	0	10	100	00:11:19	679
6/17/2012 5:30:00 PM - 6:00:00 PM	7	13	13	0	0	13	100	00:06:37	397
6/17/2012 6:00:00 PM - 6:30:00 PM	6	13	13	0	0	12	92.3076923077	00:05:16	316
6/17/2012 6:30:00 PM - 7:00:00 PM	7	7	7	0	0	7	100	00:05:16	316
6/17/2012 7:00:00 PM - 7:30:00 PM	7	14	14	0	0	14	100	00:05:59	359
6/17/2012 7:30:00 PM - 8:00:00 PM	6	8	8	0	0	8	100	00:12:44	764
6/17/2012 8:00:00 PM - 8:30:00 PM	6	11	11	0	0	9	81.8181818182	00:07:18	438
6/17/2012 8:30:00 PM - 9:00:00 PM	6	11	9	2	18.1818181818	7	63.6363636364	00:06:30	390

This is the start of the file's text. The full file is on GovTribe.

File details come from the government source that posted it. Updated Nov 14, 2017.