USCA19R0062_Q&A_Clarifications.docx

USCA19R0062 – Question and Answers Clarifications Question In AOUSC’s Amendment, the Past Performance Questionnaire (v.2) only changed the due date of submittal. We have already sent the previous version questionnaire template, from the initial RFQ, to the clients. Please confirm that we do not need to resend the Past Performance Questionnaire v.2 document to the client for them to complete and that the previous version is fine for them to submit.

If the previous version of the questionnaire is submitted to the Government, it is acceptable.

Question We have reviewed the Q&A document that was issued as part of Amendment 1. In response to question 231 (see below), the AOUSC responded by indicating the following: “The government currently uses HEAT to track support tickets. The government expects SaaS solution to include 99.6% availability through vendor provided ITSM capabilities.” Just to clarify, can the ITSM solution provided by the vendor be the current HEAT system used by the AOUSC or need the vendor provide a different solution?

The contractor is expected to provide their own solution.

Question For the FedRAMP Compliance requirement, does the criteria for Web Application Security pertain to the product or the hosting environment? If product, does that mean the product would need to have a FedRAMP High certification?

The web application security relates to the product. We are not requiring a FedRAMP High Certification. We are requiring FedRAMP Compliance where the offeror demonstrates how they meet a high for confidentiality specifically for the areas we have identified. An offeror can have a Moderate rating but will need to show how their proposed solution can address High Confidentiality for data policies, data protection and confidentiality, and web application security.

Question Regarding the response to question #68 in Q&A, please confirm that G&A expenses on Travel are not allowed on T&M calls?

Correct. G&A is not permitted on travel for T&M calls.

Question Can the government confirm if Attach 5, 6, and 7 are amended and forward if they are changed?

There are no changes to these attachments.

Question

As it pertains to the following language in clause 7-20 Security Requirements (DEVIATION August 2018), it states, “The contractor shall also submit a signed statement with the contract quote or proposal attesting to the following bulleted list. The signed statement will affirm that in addition to the adjudicated background investigation, the contractor’s employees have maintained a favorable investigation status from the time of adjudication until the present date (quote/proposal due date) by not being:

• Convicted, imprisoned, placed on probation or paroled;

• Convicted by a military court-martial;

• Under charges for any violation of the law;

• Debarred from Federal employment by the Office of Personnel Management or any other Federal Agency.

• Delinquent on any federal debt, including delinquencies arising from federal taxes, loans, overpayment of benefits and other debts to the U.S. Government.”

Question 1A: The Government refers to both “Contractor employees” and “Contractor”. The contractor is required to submit a signed statement with the contract quote attesting to not being delinquent on federal debt, which the Offeror is unable to definitively confirm. When referring to “Contractor” we assume the Government is referring to the contractor employee. Please confirm.

Per the clause, the signed statement is from the contractor.

Question 1B: Contractor employees are required to affirm by sworn statement that they have had no terminations within the preceding 24 months. If the “signed statement” is required at time of proposal submission is the sworn statement also required? If so, how must the sworn statement be administered?

Yes. The sworn statement is also required. How the statement is obtained and administered is at the contractor’s discretion.

Question 1C: Given this contract will be awarded in the future it appears more advantageous to the Government that the “signed statement” could be signed after contract award while employees serving on the contract are onboarding. We recommend eliminating this requirement as part of the proposal submission as it will need to be repeated after contract award. Please confirm.

Per the clause, the documentation is required at time of proposal submission. Please submit as part of the BPA Business Proposal. Item (f) for Clause 7-20 Security Requirements Documentation is added to L-1 Instructions – 2.0 Instructions – Part A Base BPA – Item 1(f). Please see updated document “USCA19R0062-0002”.