Tech_Exh_1_Performance_Req_Summary_FIRE IT RENTAL EQUIPMENT V 2.0.pdf

Technical Exhibit 1 - Performance Requirements Summary V1.2 Page 1 of 1

TECHNICAL EXHIBIT 1

FIRE INFORMATION TECHNOLOGY EQUIPMENT RENTALPERFORMANCE REQUIREMENTS SUMMARY

November 29, 2021

Performance

Standard

PWS

Reference(s)

Required Services Performance Standards Acceptable Quality

Level (AQL)

Incentive/

Disincentive

PS-1 Section 3.3.3 Order Acknowledgment

Order shall be acknowledged by the service provider within 60 Minutes of submission.

95%

5% invoice reduction

PS-2 Section 3.3.4 Time to Ship The order shall be shipped within 24 hours of receipt of submitted order.

Timestamp on contractor on-line tool will be the official timestamp to show receipt of order.

95% 5% invoice reduction

PS-3 Section 3.2.4 Section 3.2.5

Non-functioning Equipment – Software, Hardware, or Connectivity Related

Equipment to replace non-functioning devices shall be shipped within 12 hours of contractor defect notification.

98% 5% invoice reduction

PS-4 Section 3.5 Return All Computers and Tablets Back to Base Configuration Following Every Use

All computers and tablets must be returned to base configuration prior to next rental

No deviation 5% invoice reduction

PS-5 Section 3.3.1 Availability of On- Line Ordering Tool

On-line ordering tool available to place orders. The number of times the backup tool/process is used to place orders will be used to calculate this performance standard. Use of the backup tool/process as the result of internet not being available at the incident site will not be counted against the contractor.

Note: 1: All measurement periods begin at 00:01 on the first day of the month and ends at 24:00 on the last day of the month.