Tab_25c_Attachment_2_QASP.pdf

Quality Assurance Surveillance Plan (QASP)

Defense Logistics Agency (DLA)

Enterprise Leadership Development Program (ELDP)

Coaching

1. Purpose (Statement about the requested training)

The Defense Logistics Agency (DLA), DLA Human Resources Services, DLA Training, Workforce Development Division, Enterprise Leadership Team requires contractor support for the delivery of leadership coaching services for newly appointed DLA team leads, supervisors, and managers (supervisors of supervisors). These leadership coaching services are part of DLA’s Enterprise Leadership Development Program (ELDP) for Level 2 Team/Work Lead Certificate Program, Level 3 New Supervisor Certificate Program, and Level 4 Experienced Supervisor Development Program.

2. Roles and Responsibilities

The following personnel shall oversee and coordinate surveillance activities.

Contracting Officer's Representative Marybeth Collins (COR)

Other Key Government Personnel Kathleen Kinney (Alternate COR)

3. Performance Requirements and Method of Surveillance

Contract Requirement Method of Surveillance PWS Reference

At the end of each coaching session, the leadership coach shall provide the participant with a course evaluation to complete.

COR will evaluate to verify that all participants have received the evaluation forms in a timely fashion.

Section 8(F)(b)

Overall coaching evaluations must remain at a satisfactory level.

Multiple evaluations showing below satisfactory performance will result in corrective action.

Evaluations reviewed by the COR to ensure satisfactory level met.

Section 8(F)(b)

The vendor shall manage, track, monitor, and report leadership coaching clients through the spreadsheet; and submit the completed spreadsheet with the paper copy of the invoice.

Evaluation by the COR to ensure that the vendor has completed the spreadsheet in a proper manner, and submitted it in a timely fashion.

Section 8(C) and Section 8(H)

Vendor program manager and necessary leadership coaches attend required Internal Process Reviews (IPRs) and any other required briefings.

Evaluation by the COR to ensure the vendor’s participation in all required meetings and/or reviews.

Section 8(D)(c)

METHODS OF SURVEILLANCE:

1. The Government reserves the right to perform inspections and surveillance to evaluate the Contractor's compliance to the contract terms and performance of the requirements in the PWS. The Government will make every effort to ensure that the surveillance methods described below are conducted in an objective, fair, and consistent manner.

1.1. Periodic Surveillance. This action occurs when the COR or other Government official observes a deficiency. Examples include evidence from accidents, incidents, or delays. Regardless of where in the line-of-duty the COR observes contractual procedures not being followed, he/she has an obligation to document and report the deficiency to the Contracting Officer.

1.2. Customer Complaint Surveillance. This action is instituted when the COR receives a complaint from a stakeholder (stakeholder organizations include DLA Human Resources Services, DLA Training). The COR will obtain the complaint in writing and then investigate to determine its validity. If the complaint is deemed valid, the COR will immediately notify the contracting Officer for action. The COR will notify both the Contract Manager and the complainant of the Government's response to their complaint.

2. Regardless of the surveillance method, the COR will always contact the contractor's manager or on-site representative when an issue is identified and inform the manager of the specifics of the problem. The COR, with assistance from the TRs and Other Key Government Personnel, will be responsible for monitoring the contractor's performance in meeting a specific performance work statements standard.

3. Surveillance results may be used as the basis for actions (to include payment deductions) against the contractor. In such cases, the Inspection of Services clause in the Contract becomes the basis for the CO's actions.

RATINGS.

Contractor performance will be rated using the Contractor Performance Assessment Report (CPAR). Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and acceptable quality level. The rating scale below will be used to determine a positive, neutral, or negative outcome.

Performance Rating Criteria Excellent/ Outstanding Performance meets contractual requirements and exceeds many to the government's benefits. The contractual performance of the element or sub-element being assessed was accomplished with no problems and contractor actions were highly effective.

Very Good Performance meets contractual requirements and exceeds some to the government benefits. The contractual performance was accomplished with few minor problems for which corrective actions taken by the contractor were effective.

Good Performance meets contractual requirements. The contractual performance contains some minor problems for which corrective actions taken by the contractor were satisfactory:

Marginal Performance does not meet some contractual requirements. The contractual performance reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor's proposed actions appear marginally effective or were not fully implemented.

Unsatisfactory Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance contains serious problem(s) for which the contractor's corrective actions appear or were ineffective.