Bid Solicitation # 25DPP01124

T2466 Enhanced Digital Driver’s License (EDDL) and Central Issuance

Date Time

Due Date For Electronic Questions Refer to Bid Solicitation Section 2.1 for more information. 3/17/2025 2:00 PM

Due Date For 2nd Round Electronic Questions Refer to Bid Solicitation Section 2.1 for more information. 9/12/2025 2:00 PM

Optional Pre-Quote Submission Conference Refer to Bid Solicitation Section 2.5 for more information. 2/27/2025 10:00 AM

Optional Site Visit Refer to Bid Solicitation Section 2.4 for more information.

2/25/2025

10:45 AM - 11:15 AM

Quote Opening Date Refer to Bid Solicitation Section 3 for more information. 10/29/2025 2:00 PM

Dates are subject to change. All times contained in the Bid Solicitation refer to Eastern Time.

All changes will be reflected in Bid Amendments to the Bid Solicitation posted on www.njstart.gov.

SET-ASIDES

Small Business Set-Aside For Goods and Services:

☒ I ☒ II ☒ III

For Construction:

☐ IV ☐ V ☐ VI

☐ Not Applicable ☐ Entire Contract ☐ Partial Contract ☒ Subcontracting Only ☐ Preference

Disabled Veteran-Owned Business Set-Aside

☒ Not Applicable ☐ Entire Contract ☐ Partial Contract ☐ Subcontracting Only ☐ Preference

Bid Solicitation Issued By:

State of New Jersey Department of the Treasury Division of Purchase and Property Trenton, New Jersey 08625-0230

On Behalf of:

State of New Jersey Motor Vehicle Commission http://www.njstart.gov/

Date: 10/14/2025 i

TABLE OF CONTENTS

1 INTRODUCTION AND SUMMARY OF THE BID SOLICITATION

1.1 PURPOSE AND INTENT

1.2 BACKGROUND

1.2.1 CURRENT PROGRAM BACKGROUND

1.3 CONTRACT AMOUNT

1.4 ORDER OF PRECEDENCE OF CONTRACTUAL TERMS

1.5 INTRASTATE COOPERATIVE PURCHASING

2 PRE-QUOTE SUBMISSION INFORMATION

2.1 ELECTRONIC QUESTION AND ANSWER PERIOD

2.2 EXCEPTIONS TO THE STATE OF NJ STANDARD TERMS AND CONDITIONS (SSTC)

2.3 BID AMENDMENTS

2.4 OPTIONAL SITE VISIT

2.5 OPTIONAL PRE-QUOTE CONFERENCE

2.6 PRE-QUOTE DOCUMENT REVIEW

3 QUOTE SUBMISSION REQUIREMENTS

3.1 QUOTE SUBMISSION

3.2 BIDDER RESPONSIBILITY

3.3 ANNOUNCEMENT OF QUOTE INFORMATION

3.4 QUOTE ERRORS

3.5 QUOTE WITHDRAWAL PRIOR TO QUOTE OPENING

3.6 QUOTE WITHDRAWAL AFTER QUOTE OPENING, BUT PRIOR TO CONTRACT AWARD

3.7 JOINT VENTURE

3.8 SMALL BUSINESS SET-ASIDE CONTRACTS

3.9 DISABLED VETERANS’ BUSINESS SET-ASIDE CONTRACT

3.10 BID SECURITY

3.11 BIDDER ADDITIONAL TERMS SUBMITTED WITH THE QUOTE

3.12 QUOTE CONTENT

3.13 FORMS, REGISTRATIONS AND CERTIFICATIONS TO BE SUBMITTED WITH QUOTE

3.13.1 OFFER AND ACCEPTANCE PAGE

3.13.2 OWNERSHIP DISCLOSURE FORM

3.13.3 DISCLOSURE OF INVESTMENT ACTIVITIES IN IRAN FORM

3.13.4 DISCLOSURE OF INVESTIGATIONS AND OTHER ACTIONS INVOLVING BIDDER FORM

3.13.5 MACBRIDE PRINCIPLES FORM

3.13.6 SERVICE PERFORMANCE WITHIN THE UNITED STATES

3.13.7 CONFIDENTIALITY/COMMITMENT TO DEFEND

3.13.8 SUBCONTRACTOR UTILIZATION PLAN

3.13.9 RESERVED

3.13.10 AFFIRMATIVE ACTION

3.13.11 RESERVED

3.13.12 STATE OF NEW JERSEY SECURITY DUE DILIGENCE THIRD-PARTY INFORMATION SECURITY QUESTIONNAIRE10

3.13.13 BUSINESS REGISTRATION

3.13.14 CERTIFICATION OF NON-INVOLVEMENT IN PROHIBITED ACTIVITIES IN RUSSIA OR BELARUS PURSUANT TO P.L.2022, C.3

3.14 TECHNICAL QUOTE

3.15 MANAGEMENT OVERVIEW

3.16 CONTRACT MANAGEMENT

3.17 CONTRACT SCHEDULE

3.18 MOBILIZATION PLAN

3.19 ADDITIONAL PLANS

3.20 ORGANIZATIONAL EXPERIENCE

3.21 LOCATION

3.22 ORGANIZATION CHARTS

3.23 RESUMES

3.24 EXPERIENCE WITH CONTRACTS OF SIMILAR SIZE AND SCOPE

3.25 FINANCIAL CAPABILITY OF THE BIDDER

3.26 STATE-SUPPLIED PRICE SHEET INSTRUCTIONS

3.26.1 USE OF “NO CHARGE” ON THE STATE-SUPPLIED PRICE SHEET

ii

3.27 ORAL PRESENTATIONS

4 SCOPE OF WORK

4.1 OVERVIEW OF SCOPE OF WORK

4.1.1 GENERAL REQUIREMENTS

4.2 CURRENT PROCESSES

4.2.1 IMAGE CAPTURE APPLICATION (ICA) WITH IMAGE RETRIEVAL SYSTEM (IRS)

4.2.2 CENTRAL PRINT FACILITY (CPF)

4.2.3 CENTRAL IMAGE REPOSITORY (CIR) WITH IMAGE RETRIEVAL SYSTEM (IRS)

4.3 IMAGE CAPTURE APPLICATION (ICA) WITH IMAGE RETRIEVAL SYSTEM (IRS) REQUIREMENTS

4.3.1 VOTER REGISTRATION AND ORGAN DONOR REQUIREMENTS

4.3.2 IMAGE CAPTURE FUNCTIONAL REQUIREMENTS

4.3.3 ICA ENVIRONMENT PROCESS REQUIREMENTS

4.3.4 MOBILE DRIVERS LICENSE (MDL)

4.4 CENTRAL ISSUANCE (CI) WITH OVER-THE-COUNTER CARD ISSUANCE SYSTEM (OTCCIS) AND IMAGE MANAGEMENT AND

REPORTING SYSTEM (IMRS) REQUIREMENTS

4.4.1 INVENTORY MANAGEMENT AND REPORT SYSTEM (IMRS) REQUIREMENTS

4.5 CENTRAL PRINT FACILITY (CPF) REQUIREMENTS

4.5.1 DL/PERMIT AND ID CARD QUALITY AND COMPLIANCE STANDARDS

4.5.2 CARD STOCK AND PRINTING METHOD

4.5.3 CARD SAMPLES

4.6 CENTRAL IMAGE REPOSITORY (CIR) REQUIREMENTS

4.6.1 CIR USER ROLES REQUIREMENTS

4.6.2 CIR DISASTER RECOVERY REQUIREMENTS

4.7 IMAGE RETRIEVAL SOFTWARE (IRS) REQUIREMENTS

4.8 IMAGE MANAGEMENT SYSTEM (IMS) REQUIREMENTS

4.9 CENTRALIZED OVER-THE-COUNTER CARD ISSUANCE SYSTEM (OTCCIS) AND DECENTRALIZED OVER-THE-COUNTER CARD

ISSUANCE SYSTEM REQUIREMENTS

4.9.1 CENTRALIZED OVER-THE-COUNTER CARD ISSUANCE SYSTEM (OTCCIS)

4.9.2 DE-CENTRALIZED OVER-THE-COUNTER CARD ISSUANCE SYSTEM

4.10 TRAINING PLAN

4.10.1 ICS OR OTCCIS COMPONENTS AND/OR SYSTEM TRAINING

4.10.2 CONTRACTOR TRAINING TASKS

5 GENERAL CONTRACT TERMS

5.1 CONTRACT TERM AND EXTENSION OPTION

5.2 CONTRACT TRANSITION

5.3 PERFORMANCE SECURITY

5.4 OWNERSHIP OF MATERIAL

5.5 SUBSTITUTION OF STAFF

5.6 DELIVERY TIME AND COSTS

5.7 AUTHORIZED DEALER AND/OR DISTRIBUTORS

5.8 LIQUIDATED DAMAGES

5.9 RETAINAGE

5.10 ELECTRONIC PAYMENTS

5.11 PROCUREMENT EFFICIENCY PROGRAM

6 DATA SECURITY REQUIREMENTS – CONTRACTOR RESPONSIBILITY

6.1 SECURITY PLAN

6.2 INFORMATION SECURITY PROGRAM MANAGEMENT

6.3 COMPLIANCE

6.4 PERSONNEL SECURITY

6.5 SECURITY AWARENESS AND TRAINING

6.6 RISK MANAGEMENT

6.7 PRIVACY

6.8 ASSET MANAGEMENT

6.9 SECURITY CATEGORIZATION

6.10 MEDIA PROTECTION

6.11 CRYPTOGRAPHIC PROTECTIONS

6.12 ACCESS MANAGEMENT

6.13 IDENTITY AND AUTHENTICATION

6.14 REMOTE ACCESS

iii

6.15 SECURITY ENGINEERING AND ARCHITECTURE

6.16 CONFIGURATION MANAGEMENT

6.17 ENDPOINT SECURITY

6.18 ICS/SCADA/OT SECURITY

6.19 INTERNET OF THINGS SECURITY

6.20 MOBILE DEVICE SECURITY

6.21 NETWORK SECURITY

6.22 CLOUD SECURITY

6.23 CHANGE MANAGEMENT

6.24 MAINTENANCE

6.25 THREAT MANAGEMENT

6.26 VULNERABILITY AND PATCH MANAGEMENT

6.27 CONTINUOUS MONITORING

6.28 SYSTEM DEVELOPMENT AND ACQUISITION

6.29 PROJECT AND RESOURCE MANAGEMENT

6.30 CAPACITY AND PERFORMANCE MANAGEMENT

6.31 THIRD PARTY MANAGEMENT

6.32 PHYSICAL AND ENVIRONMENTAL SECURITY

6.33 CONTINGENCY PLANNING

6.34 INCIDENT RESPONSE

6.35 TAX RETURN DATA SECURITY

7 MODIFICATIONS TO THE STATE OF NEW JERSEY STANDARD TERMS AND CONDITIONS

7.1 INDEMNIFICATION

7.2 INSURANCE

7.2.1 PROFESSIONAL LIABILITY INSURANCE

7.2.2 LIMITATION OF LIABILITY

8 QUOTE EVALUATION AND AWARD

8.1 RIGHT TO WAIVE

8.2 DIRECTOR’S RIGHT TO ACCEPT OR REJECT A QUOTE

8.3 RECIPROCITY FOR JURISDICTIONAL BIDDER PREFERENCE

8.4 CLARIFICATION OF QUOTE

8.5 ORAL PRESENTATION

8.6 TIE QUOTES

8.7 STATE'S RIGHT TO INSPECT BIDDER’S FACILITIES

8.8 STATE'S RIGHT TO CHECK REFERENCES

8.9 EVALUATION CRITERIA

8.9.1 TECHNICAL EVALUATION CRITERIA

8.9.2 PRICE EVALUATION

8.10 QUOTE DISCREPANCIES

8.11 NEGOTIATION

8.12 BEST AND FINAL OFFER (BAFO)

8.13 “REQUEST FOR REVISION” WITHIN NJSTART

8.14 POOR PERFORMANCE

8.15 RECOMMENDATION FOR AWARD

8.16 CONTRACT AWARD

9 GLOSSARY

9.1 CROSSWALK

9.2 DEFINITIONS

9.3 CONTRACT SPECIFIC DEFINITIONS AND ACRONYMS

ATTACHMENT 1 – State of New Jersey Standard Terms and Conditions (2/8/2024) ATTACHMENT 2 – Standard Procurement Forms Packet ATTACHMENT 3 – State-Supplied Price Sheet EXHIBIT A – EDDL Network Architecture Diagrams EXHIBIT B – EDDL Locations EXHIBIT C – EDDL SLAs EXHIBIT D – Current Vendor Supplied Hardware

1 INTRODUCTION AND SUMMARY OF THE BID SOLICITATION

This Bid Solicitation is issued by the Department of the Treasury, Division of Purchase and Property (Division), Procurement Bureau, on behalf of the New Jersey Motor Vehicle Commission (MVC). Quotes submitted in response to this Bid Solicitation shall be through the State of New Jersey’s eProcurement system, NJSTART. Bidders are advised to thoroughly read all sections of this Bid Solicitation and follow all instructions.

Bidders are strongly encouraged to visit the NJSTART Vendor Support Page, which contains Quick Reference Guides (QRGs), supporting videos, a glossary of NJSTART terms, and helpdesk contact information. Bidders should utilize the QRGs before attempting to submit a Quote through NJSTART. It is the Bidder’s responsibility to ensure that the Quote and attachments have been properly submitted.

Inquiries concerning the use of NJSTART may be directed to njstart@treas.nj.gov. The Division will not respond to substantive questions related to the Bid Solicitation or any other Contract via this email address.

1.1 PURPOSE AND INTENT

The purpose of this Bid Solicitation is to solicit Quotes for a Cloud-based Enhanced Digital Driver’s License (EDDL) System. The State intends to utilize professional services, functional proficiencies, and technical expertise provided from this Bid Solicitation to create a new EDDL System. Additionally, the awarded Contractor must sustain all current EDDL System capabilities, efficiency, security enhancements, manufacturing, production, and distribution at present MVC operational levels while development, testing, and implementation of the new System is conducted and the System is replaced in its entirety.

The new EDDL system proposed and provided by the awarded Contractor must fulfill all requirements for multiple key elements within the following four (4) core components:

1. Image Capture Application (ICA);

2. Central Issuance (CI) and Over-the-Counter Card Issuance System (OTCCIS);

3. Central Image Repository (CIR) and Image Retrieval System (IRS); and

4. Image Management System (IMS).

It is the intent of the State is to award a Contract to that responsible Bidder whose Quote, conforming to this Bid Solicitation is most advantageous to the State of New Jersey (State), price, and other factors considered. The State may award any or all price lines and reserves the right to separately procure individual requirements that are the subject of the Contract during the Contract term when deemed by the Division Director (Director) to be in the State’s best interest.

This procurement is a Small Business Subcontracting Set-Aside. Please see Bid Solicitation Section 3.13.18.1 for more information.

The State of New Jersey Standard Terms and Conditions (SSTCs) included with this Bid Solicitation will apply to all Contracts made with the State. These terms are in addition to the terms and conditions set forth in this Bid Solicitation and should be read in conjunction with them unless the Bid Solicitation specifically indicates otherwise.

1.2 BACKGROUND

This is a reprocurement of the services under T2466 Enhanced Digital Drivers License (EDDL) and Central Issuance. Bidders interested in reviewing the expiring Contract’s specifications and pricing information may do so by following the instructions below. Bidders should not rely upon or use data or information from the expiring Contract when preparing a response to this Bid Solicitation as this Bid Solicitation addresses the State’s current requirements.

• Go to: www.njstart.gov

• In the search bar, select “Contracts” from the drop down menu

• Enter T2466 and click “ ”

• The current Contract list will appear under “Results”

1.2.1 CURRENT PROGRAM BACKGROUND

The MVC currently operates a total of 46 Agency and Regional Service Center (RSC) Locations, including one (1) Management Operations System, one (1) Department of Corrections System, and one (1) System that is utilized by New Jersey State Police. MVC recently added four (4) Mobile Agency Units (MAUs) capable of performing all typical MVC Agency in-person transactions. MAUs are fully functional and deployable on demand to any location within the State. Collectively, at present, the MVC Management Operations System (MOS), MVC RSCs, Agencies, and MAUs utilize 360 Image Capture Stations (ICA) to process MVC walk-in customers. MVC expects to improve and expand its EDDL and image capture technology and system capabilities, increase the number of workstations, and reduce physical demand for workspace at each Agency service window with equipment upgrades under a Contract resulting from this Bid Solicitation.

https://www.state.nj.us/treasury/purchase/vendor.shtml mailto:njstart@treas.nj.gov http://www.njstart.gov/

Agency over-the-counter (OTC) transactions typically include, but may not be limited to, the processing and issuance of Driver’s Licenses (DL) and ID cards. RSCs process all typical Agency OTC transactions and manage more complex State motorist and MVC business transactions, such as, but not limited to, license suspensions and restorations, surcharge payments, and hearings. MVC also currently supports both an online and mail-in application renewal process for those qualified customers meeting certain State requirements. Both online and mail-in application types will continue to be fulfilled and returned directly to the customer from the Contractor’s Central Print Facility (CPF) via USPS mail or similar carrier with shipment tracking capabilities.

MVC issues valid Enhanced Digital Driver’s License (EDDL) identification utilizing a Six-Point (6 Pt) identification verification in cooperation with the federal Social Security Administration (SSA), Department of Homeland Security (DHS), and US Citizenship and Immigration Services (USCIS). The State currently generates over seven (7) million Driver’s Licenses (DL) and Identification Cards (ID Cards) on a four (4) year license renewal cycle. An average of 1.5 million licenses are issued annually. Approximately 1 million change requests are also processed each year. However, due to a necessary 2020 security change, NJ driver licenses are no longer printed in person. NJ State driver’s licenses renewed online or at an Agency location are centrally processed, issued, printed, and mailed to the license holder.

The current MVC DL System capabilities include:

A. Image Capture System (ICS) and Image Retrieval System (IRS);

B. Central Image Repository (CIR) Database;

C. Facial Recognition (FR) with enrollment and verification capabilities. FR verification requires one (1) or more validation gateways to create a stopgap process where an image failure shall trigger a system flag or stop. Gateways serve as network entry and exit points as all data points must be validated to “pass-through” the gateway prior to routing for further processing;

D. Central Issuance (CI) to support DL print and mailing capabilities;

E. Fee collections associated with preceding business transactions and revenue, which are forwarded to the State of New Jersey

Department of Treasury, Division of Revenue and Enterprise Services (DORES); and F. Administration of various programs including accounting and funds transfers for various State, federal, and international programs.

The projected scope of work and EDDL system enhancements anticipated from any Contract award resulting from this Bid Solicitation are in addition to current MVC Agency and RSC services and generally expected to include, but will not necessarily be limited to:

G. Real ID compliant license issuance (Link: https://www.dhs.gov/real-id);

H. Issuing secure, non-driver identification cards (ID cards);

I. Online DL renewal and duplicate DL replacement services;

J. Voter and organ donor registration capabilities;

K. Integration with current MVC applications, including mainframe applications;

L. Information exchange with State and federal governmental entities, business agencies, law enforcement, and investigative and public safety authorities;

M. ITA (Issuance Tracking Application) which allows MVC to track licenses from creation to factory mailing; and N. Providing scalable expansion capabilities to meet legislative requirements due to changes in legislation with additional updates and changes to DL and ID card types such as adding a Veteran’s Gold Star or similar meritorious designation.

Note:

1. DL renewal service provides the MVC customer with a new DL expiration date;

2. However, duplicate DL replacement does not provide the MVC customer with a new DL expiration date.

Collectively, the operational components detailed within this Section must continue to support all current federal and State Real ID compliance obligations. Current State standard browser requirements include Microsoft Edge, Firefox, and Chrome. MVC envisions future system requirements to include full integration of all components, on-call web services/API, and open web browser capabilities.

Any Contract resulting from this Bid Solicitation must provide a flexible, scalable solution to meet future MVC system requirements as identified during the Contract term.

1.2.1.1 CURRENT IMAGE CAPTURE SYSTEM (ICS), IMAGE RETRIEVAL SYSTEM (IRS), IMAGE MANAGEMENT SYSTEM (IMS) and

CENTRAL IMAGE REPOSITORY (CIR) ENVIRONMENT

The Image Capture System (ICS) serves MVC Agencies and RSCs by capturing digitized photo and signature images and transmitting the images and information necessary to print DL and ID cards to the CIR. The ICS capabilities include detailed data transmittal status, https://www.dhs.gov/real-id error messaging, and all information necessary to diagnose and repair network or communication problems between the ICS and its Motor Vehicle Comprehensive System (COMP). ICS consists of all equipment required to electronically capture, temporarily store, and securely transmit the applicant’s digitized image, signature, and necessary biographic information to the Central Image Repository

(CIR).

The Image Retrieval System (IRS) and CIR are utilized by authorized MVC departments and employees as well as the State Division of Elections and New Jersey State Police to retrieve images and signatures stored within the CIR along with relevant biographical information from the COMP. Several MVC systems utilize the CIR and IRS for image retrieval and display for record verification.

MVC DL and ID card application processes are initiated by Image Capture (IC) digitized photo procedures and transaction processing.

The ICS electronically transmits captured digitized images, signatures, and required biographic information to the CIR in real-time. The ICS initiates a system call to the Facial Recognition System (FRS) at Image Capture to ensure the captured ICS image has sufficient quality for image storage, validate that the image belongs to the appropriate person, check for duplicates, and fully execute any additional ID checks performed by the FRS. Following the completion of transactions, the system generates a temporary driving document for DL and specific permit transactions, as well as a receipt for the ID transactions. The central processing system then generates a DL and ID card which are then printed and mailed to the licensee or ID applicant. The existing application includes a tracking application (ITA) which allows for tracking records from creation to mailing. The application allows provisioned MVC employees administrative processes to reprint licenses, send records to the print factory, and void printing of specific records. A minimum of two (2) ICS stations are currently located within each MVC licensing processing center.

1.3 CONTRACT AMOUNT

The estimated amount of the Contract, if stated, shall not be construed as either the maximum or minimum amount which the State shall be obliged to order.

1.4 ORDER OF PRECEDENCE OF CONTRACTUAL TERMS

The Contract awarded, and the entire agreement between the parties, as a result of this Bid Solicitation shall consist of: (1) the final Bid Solicitation, (2) the State of New Jersey Standard Terms and Conditions, (3) the Quote, and if applicable (4) any Bidder responses to clarifications; (5) a Bidder’s Best and Final Offer, (6) other negotiated document, and/or (7) third party document. In the event of a conflict in the terms and conditions among the documents comprising this Contract, the order of precedence, for purposes of interpretation thereof, shall be as listed from highest ranking to lowest ranking as noted above.

Any other terms or conditions, not included with the Bidder’s Quote and accepted by the State, shall not be incorporated into the Contract awarded. Any references to external documentation, including those documents referenced by a URL, including without limitation, technical reference manuals, technical support policies, copyright notices, additional license terms, etc., are subject to the terms and conditions of the Bid Solicitation and the State of New Jersey Standard Terms and Conditions. In the event of any conflict between the terms of a document incorporated by reference, the terms and conditions of the Bid Solicitation and the State of New Jersey Standard Terms and Conditions shall prevail.

1.5 INTRASTATE COOPERATIVE PURCHASING

Not applicable to this procurement.

2 PRE-QUOTE SUBMISSION INFORMATION

The Bidder assumes sole responsibility for the complete effort required in submitting a Quote and for reviewing the Quote submission requirements and the Scope of Work requirements.

2.1 ELECTRONIC QUESTION AND ANSWER PERIOD

The Division will electronically accept questions and inquiries from all potential Bidders via the “Q&A” Tab of the Bid Solicitation in NJSTART. Questions should be directly tied to a Bid Solicitation Section, the State-Supplied Price Sheet, Form or Attachment; and should reference the specific Bid Solicitation Section or document to which it relates.

The cut-off date for electronic questions and inquiries relating to this Bid Solicitation is indicated on the Bid Solicitation cover page. In the event that questions are posed by Bidders, answers to such questions will be issued by Bid Amendment.

A Bidder shall not contact the Using Agency and/or the Procurement Specialist directly, in person, by telephone or by e-mail, concerning this Bid Solicitation, prior to Contract award.

2.2 EXCEPTIONS TO THE STATE OF NJ STANDARD TERMS AND CONDITIONS (SSTC)

Questions regarding the State of New Jersey Standard Terms and Conditions and exceptions to mandatory requirements MUST be posed during the Electronic Question and Answer period and shall contain the Bidder’s suggested changes and the reason(s) for the suggested change(s).

2.3 BID AMENDMENTS

In the event that it becomes necessary to clarify or revise this Bid Solicitation, such clarification or revision will be by Bid Amendment.

Any Bid Amendment will become part of this Bid Solicitation and part of any Contract awarded. Bid Amendments will be posted as a file attachment on the “Summary” page of the Bid Solicitation in NJSTART after the cut-off date.

There are no designated dates for release of Bid Amendments. Those Bidders who are on the bid holder list either through commodity code registration in NJSTART or by acknowledging the bid in NJSTART should receive notification of any Bid Amendment(s). If a Bidder is not on the bid holder list, Bid Amendments are still viewable on the “Summary” page of the Bid Solicitation in NJSTART.

It is the sole responsibility of the Bidder to be knowledgeable of all Bid Amendments related to this procurement. An interested Bidder should check the NJSTART “Open Bids” Tab on a daily basis to ensure review of the most updated information.

2.4 OPTIONAL SITE VISIT

An Optional Site Visit is scheduled for this procurement on the date and time indicated on the Bid Solicitation cover sheet. The location of the Optional Site Visit will be as follows:

MVC Trenton Regional Service Center 120 South Stockton St.

Trenton, New Jersey 08611

An attendee may represent only one (1) potential bidding entity. The Optional Site Visit may be recorded.

No questions or inquiries will be accepted or answered during the optional site visit. All questions must be submitted through the Questions and Answer process.

2.5 OPTIONAL PRE-QUOTE CONFERENCE

The date and time of the Optional Pre-Quote Conference is indicated on the Bid Solicitation cover sheet. Attendees may attend the Optional Pre-Quote Conference with the following call-in details:

Microsoft Teams Need help?

Join the meeting now

Meeting ID: 288 444 900 306

Passcode: Xz9wX3me https://aka.ms/JoinTeamsMeeting?omkt=en-US https://teams.microsoft.com/l/meetup-join/19%3ameeting_OTc2Yzk4ODItYTljOC00YjNkLWI3ZDgtYjUzYjk1NTNlNjlh%40thread.v2/0?context=%7b%22Tid%22%3a%225076c3d1-3802-4b9f-b36a-e0a41bd642a7%22%2c%22Oid%22%3a%22c8530285-20f8-49e5-b0aa-2a3d76774372%22%7d

Dial in by phone

+1 856-338-7074,,613553765# United States, Camden

Find a local number

Phone conference ID: 613 553 765#

For organizers: Meeting options | Reset dial-in PIN

The Optional Pre-Quote Conference may be recorded.

The purpose of the Optional Pre-Quote Conference is to address procedural questions regarding the Bid Solicitation and Bidder Quote Submission Requirements only. No substantive questions regarding the Bid Solicitation Scope of Work will be accepted or answered during the pre-Quote conference. All questions are to be submitted during the Electronic Question and Answer Period.

2.6 PRE-QUOTE DOCUMENT REVIEW

The following are publicly available documents that a Bidder should review in order to prepare and submit accurate and comprehensive Quotes:

• NJ Motor Vehicle Commission | Facility Locations tel:+18563387074,,613553765 https://dialin.teams.microsoft.com/ff67bf86-7ef5-429c-9373-16fc895c3b44?id=613553765 https://teams.microsoft.com/meetingOptions/?organizerId=c8530285-20f8-49e5-b0aa-2a3d76774372&tenantId=5076c3d1-3802-4b9f-b36a-e0a41bd642a7&threadId=19_meeting_OTc2Yzk4ODItYTljOC00YjNkLWI3ZDgtYjUzYjk1NTNlNjlh@thread.v2&messageId=0&language=en-US https://dialin.teams.microsoft.com/usp/pstnconferencing https://www.nj.gov/mvc/locations/facilitylocations.htm

3 QUOTE SUBMISSION REQUIREMENTS

3.1 QUOTE SUBMISSION

In order to be considered for award, the Quote must be received electronically by the Division’s Proposal Review Unit, through NJSTART, by the required date and time.

The date and time of the Quote opening are indicated on the Bid Solicitation cover sheet and on the “Summary” Tab of the Bid Solicitation webpage within NJSTART. If the Quote opening deadline has been revised, the new Quote opening deadline will be shown on the posted Bid Amendment and on the “Summary” Tab of the Bid Solicitation webpage within NJSTART. Quotes not received prior to the Quote opening deadline shall be rejected.

Quotes will be publicly opened and announced by telephone conference on the date and time of the quote opening.

(Dial-in phone number: 888-204-5984 / Access code: 2602305)

When submitting a Quote through NJSTART, do not use any symbols (i.e., #, @, $, &, *) in the filename as this may prevent the Quote from being properly uploaded. Uploaded files must be compatible with Microsoft Office and/or Adobe software applications. DO NOT UPLOAD files with extensions such as .zip, .numbers, or .pages.

When uploading the documents to NJSTART, the Bidder should select the “Confidential” option in NJSTART for attachments on the “Attachments” Tab to request that the documents not be displayed publicly through NJSTART. Marking an attachment as "Confidential" in NJSTART shall not constitute the Bidder's designation of the attachment as exempt from public disclosure under the New Jersey Open Public Records Act (OPRA), N.J.S.A. 47:1A-1 et seq., or the common law right to know.

3.2 BIDDER RESPONSIBILITY

The Bidder assumes sole responsibility for the complete effort required in submitting a Quote in response to this Bid Solicitation. No special consideration will be given after Quotes are opened because of a Bidder’s failure to be knowledgeable as to all of the requirements of this Bid Solicitation. The State assumes no responsibility and bears no liability for costs incurred by a Bidder in the preparation and submittal of a Quote in response to this Bid Solicitation or any pre-contract award costs incurred.

3.3 ANNOUNCEMENT OF QUOTE INFORMATION

On the date and time Quotes are due under the Bid Solicitation, all information concerning the Quotes submitted may be publicly announced and shall be available for inspection and copying except otherwise noted:

A. Information appropriately designated as proprietary and/or confidential in a Bidder’s Quote shall not be available for inspection and copying; and

B. Where negotiation is contemplated, only the names and addresses of the Bidders submitting Quotes will be announced, and the contents of the Quotes shall not be available for inspection and copying until the Notice of Intent to Award is issued by the Director.

3.4 QUOTE ERRORS

In accordance with N.J.A.C. 17:12-2.11 “Proposal errors,” a Bidder may withdraw its Quote as described below.

3.5 QUOTE WITHDRAWAL PRIOR TO QUOTE OPENING

A Bidder may withdraw its Quote submission in NJSTART prior to the Quote opening; however, Bidders should note that while withdrawn NJSTART Quotes remain viewable by the Bidder on its Vendor Profile Homepage, they are removed from the Division’s view and cannot be considered for Contract award. The Bidder may submit a revised Quote as long as the Quote is received prior to the announced date and time for Quote submission. Bidders may refer to the QRG “Submit a Quote” for additional instructions.

3.6 QUOTE WITHDRAWAL AFTER QUOTE OPENING, BUT PRIOR TO CONTRACT AWARD

If, after the Quote opening, but before Contract award, a Bidder discovers an error in its Quote, the Bidder may make a written request to the Procurement Bureau to withdraw its Quote, from consideration for award. If the Bidder’s request to withdraw is made in good faith, and the State will not be significantly prejudiced by granting the withdrawal of the Quote beyond the loss of the benefit of the bargain to the State of the withdrawing Bidder’s offer, the request shall be granted. Evidence of the Bidder’s good faith in making this request can be demonstrated by one (1) or more of the following factors: A mistake is so significant that to enforce the Contract resulting from the Quote would be unconscionable; that the mistake relates to a material feature or term of the Contract; and that the mistake occurred notwithstanding the Bidder’s exercise of reasonable care. After Quote opening, while pursuant to the provisions of this section a Bidder may request to withdraw its Quote and the Director may in his/her discretion allow said Bidder to withdraw it, the Division also may take notice of repeated or unusual requests to withdraw by a Bidder and take those prior requests to withdraw into consideration when evaluating the Bidder’s future Quotes.

The Quote withdrawal request must include the Bid Solicitation Number, Bid Solicitation Title, and the Quote submission date and should be sent to Procurement.Bureau@treas.nj.gov.

If, during a Quote evaluation process, an obvious pricing error made by a potential Contract awardee is found, the Director or his/her designee shall issue written notice to the Bidder. The Bidder will have up to five (5) Business Days after receipt of the notice to confirm its pricing. If the Bidder fails to respond, its Quote shall be considered withdrawn, and no further consideration shall be given to it.

3.7 JOINT VENTURE

If a Joint Venture is submitting a Quote, the agreement between the parties relating to such Joint Venture should be submitted with the Joint Venture’s Quote. Authorized signatories from each party comprising the Joint Venture must sign the Offer and Acceptance Page. Each party to the Joint Venture must individually complete and comply with all the forms and certification requirements in Bid Solicitation Section 3 – Quote Submission Requirements.

3.8 SMALL BUSINESS SET-ASIDE CONTRACTS

Not applicable to this procurement

3.9 DISABLED VETERANS’ BUSINESS SET-ASIDE CONTRACT

Not applicable to this procurement.

3.10 BID SECURITY

Not applicable to this procurement.

3.11 BIDDER ADDITIONAL TERMS SUBMITTED WITH THE QUOTE

A Bidder may submit additional terms as part of its Quote. Additional terms are Bidder-proposed terms or conditions that do not conflict with the scope of work required in this Bid Solicitation, the terms and conditions of this Bid Solicitation, or the State of New Jersey Standard Terms and Conditions. Bidder proposed terms or conditions that conflict with those contained in the State of New Jersey Standard Terms and Conditions will render a Quote non-responsive. It is incumbent upon the Bidder to identify and remove its conflicting proposed terms and conditions prior to Quote submission.

Quotes including Bidder proposed additional terms may be accepted, rejected, or negotiated, in whole or in part, at the State’s sole discretion.

If Bidder intends to propose terms and conditions that conflict with the State of New Jersey Standard Terms and Conditions, those Bidder proposed terms and conditions shall only be considered if submitted and agreed to pursuant to the electronic question and answer procedure. Bidders shall not submit exceptions or modifications as part of the Quote or on the “Terms and Conditions” Tab through NJSTART.

3.12 QUOTE CONTENT

The Quote should be submitted with the attachments organized in the following manner:

• Forms

• Technical Quote

• State-Supplied Price Sheet

• State of New Jersey Security Due Diligence Third Party Information Security Questionnaire

• Oral Presentation Materials

A Bidder should not password protect any submitted documents. Use of URLs in a Quote should be kept to a minimum and shall not be used to satisfy any material term of a Bid Solicitation. If a preprinted or other document included as part of the Quote contains a URL, a printed copy of the information should be provided and will be considered as part of the Quote.

3.13 FORMS, REGISTRATIONS AND CERTIFICATIONS TO BE SUBMITTED WITH QUOTE

A Bidder is required to complete and submit the following forms. As an alternative to uploading certain forms with the submitted Quote, a Bidder may complete several certifications electronically in NJSTART on the “Terms and Categories” Tab within the Vendor Profile. Those forms that may be completed on the NJSTART “Terms and Categories” Tab are noted below. Additionally, a Bidder may attach completed forms to the Vendor Profile. Refer to QRGs “Vendor Forms” and “Attaching Files” for additional instructions.

VENDOR QUICK REFERENCE GUIDES

mailto:Procurement.Bureau@treas.nj.gov https://www.state.nj.us/treasury/purchase/vendor.shtml

3.13.1 OFFER AND ACCEPTANCE PAGE

The Bidder should complete and submit the Offer and Acceptance Page with the Quote. The Offer and Acceptance Page must be signed by an authorized representative of the Bidder. If a Bidder does not submit the form with the Quote, the Bidder must comply within seven (7) Business Days of the State’s request or the State may deem the Quote non-responsive.

3.13.2 OWNERSHIP DISCLOSURE FORM

Pursuant to N.J.S.A. 52:25-24.2, in the event the Bidder is a corporation, partnership or limited liability company, the Bidder must disclose all 10% or greater owners by (a) completing and submitting the Ownership Disclosure Form with the Quote; (b) if the Bidder has submitted a signed and accurate Ownership Disclosure Form dated and received no more than six (6) months prior to the Quote submission deadline for this procurement, the Division may rely upon that form; however, if there has been a change in ownership within the last six (6) months, a new Ownership Disclosure Form must be completed, signed and submitted with the Quote; or, (c) a Bidder with any direct or indirect parent entity which is publicly traded may submit the name and address of each publicly traded entity and the name and address of each person that holds a 10 percent or greater beneficial interest in the publicly traded entity as of the last annual filing with the federal Securities and Exchange Commission or the foreign equivalent, and, if there is any person that holds a 10 percent or greater beneficial interest, also shall submit links to the websites containing the last annual filings with the federal Securities and Exchange Commission or the foreign equivalent and the relevant page numbers of the filings that contain the information on each person that holds a 10 percent or greater beneficial interest. N.J.S.A. 52:25-24.2.

NOTE: In lieu of completing and submitting the paper-based form, the Bidder has the option to complete this form online in NJSTART on the “Terms and Categories” Tab.

A Bidder’s failure to submit the information required by N.J.S.A. 52:25-24.2 will result in the rejection of the Quote as non-responsive and preclude the award of a Contract to said Bidder.

3.13.3 DISCLOSURE OF INVESTMENT ACTIVITIES IN IRAN FORM

The Bidder should submit Disclosure of Investment Activities in Iran form to certify that, pursuant to N.J.S.A. 52:32-58, neither the Bidder, nor one (1) of its parents, subsidiaries, and/or affiliates (as defined in N.J.S.A. 52:32-56(e)(3)), is listed on the Department of the Treasury’s List of Persons or Entities Engaging in Prohibited Investment Activities in Iran and that neither the Bidder, nor one (1) of its parents, subsidiaries, and/or affiliates, is involved in any of the investment activities set forth in N.J.S.A. 52:32-56(f). If the Bidder is unable to so certify, the Bidder shall provide a detailed and precise description of such activities as directed on the form. If a Bidder does not submit the form with the Quote, the Bidder must comply within seven (7) Business Days of the State’s request or the State may deem the Quote non-responsive.

NOTE: In lieu of completing and submitting the paper-based form, the Bidder has the option to complete this certification online in NJSTART on the “Terms and Categories” Tab.

3.13.4 DISCLOSURE OF INVESTIGATIONS AND OTHER ACTIONS INVOLVING BIDDER FORM

The Bidder should submit the Disclosure of Investigations and Other Actions Involving Bidder Form, with its Quote, to provide a detailed description of any investigation, litigation, including administrative complaints or other administrative proceedings, involving any public sector clients during the past five (5) years, including the nature and status of the investigation, and, for any litigation, the caption of the action, a brief description of the action, the date of inception, current status, and, if applicable, disposition. If a Bidder does not submit the form with the Quote, the Bidder must comply within seven (7) Business Days of the State’s request or the State may deem the Quote non-responsive.

NOTE: In lieu of completing and submitting the paper-based form, the Bidder has the option to complete this certification online in NJSTART on the “Terms and Categories” Tab.

3.13.5 MACBRIDE PRINCIPLES FORM

The Bidder should submit the MacBride Principles Form. Pursuant to N.J.S.A. 52:34-12.2, a Bidder is required to certify that it either has no ongoing business activities in Northern Ireland and does not maintain a physical presence therein or that it will take lawful steps in good faith to conduct any business operations it has in Northern Ireland in accordance with the MacBride principles of nondiscrimination in employment as set forth in N.J.S.A. 52:18A-89.5 and in conformance with the United Kingdom’s Fair Employment (Northern Ireland) Act of 1989, and permit independent monitoring of their compliance with those principles. If a Bidder does not submit the form with the Quote, the Bidder must comply within seven (7) Business Days of the State’s request or the State may deem the Quote non-responsive.

NOTE: In lieu of completing and submitting the paper-based form, the Bidder has the option to complete this certification online in NJSTART on the “Terms and Categories” Tab.

https://www.state.nj.us/treasury/purchase/forms/OfferandAcceptance.pdf https://www.state.nj.us/treasury/purchase/forms/OwnershipDisclosure.pdf https://www.state.nj.us/treasury/purchase/forms/DisclosureofInvestmentActivitiesinIran.pdf https://www.state.nj.us/treasury/purchase/forms/DisclosureofInvestigations.pdf https://www.state.nj.us/treasury/purchase/forms/MacBridePrinciples.pdf

3.13.6 SERVICE PERFORMANCE WITHIN THE UNITED STATES

The Bidder should submit a completed Source Disclosure Form. Pursuant to N.J.S.A. 52:34-13.2, all Contracts primarily for services shall be performed within the United States. If a Bidder does not submit the form with the Quote, the Bidder must comply within seven (7) Business Days of the State’s request or the State may deem the Quote non-responsive.

3.13.7 CONFIDENTIALITY/COMMITMENT TO DEFEND

Pursuant to the New Jersey Open Public Records Act (OPRA), N.J.S.A. 47:1A-1 et seq., or the common law right to know, Quotes can be released to the public in accordance with N.J.A.C. 17:12-1.2(b) and (c).

The Bidder should submit a completed and signed Confidentiality/Commitment to Defend Form with the Quote. In the event that the Bidder does not submit the Confidentiality form with the Quote, the State reserves the right to request that the Bidder submit the form after Quote submission.

After the opening of sealed Quotes, all information submitted by a Bidder in response to a Bid Solicitation is considered public information notwithstanding any disclaimers to the contrary submitted by a Bidder. Proprietary, financial, security and confidential information may be exempt from public disclosure by OPRA and/or the common law when the Bidder has a good faith, legal/factual basis for such assertion.

When the Bid Solicitation contains a negotiation component, the Quote will not be subject to public disclosure until a notice of intent to award a Contract is announced.

As part of its Quote, a Bidder may request that portions of the Quote be exempt from public disclosure under OPRA and/or the common law. The Bidder must provide a detailed statement clearly identifying those sections of the Quote that it claims are exempt from production, and the legal and factual basis that supports said exemption(s) as a matter of law. The State will not honor any attempts by a Bidder to designate its State-Supplied Price Sheet, Price List/Catalog, and/or the entire Quote as proprietary and/or confidential, and/or to claim copyright protection for its entire Quote. If the State does not agree with a Bidder’s designation of proprietary and/or confidential information, the State will use commercially reasonable efforts to advise the Bidder. Copyright law does not prohibit access to a record which is otherwise available under OPRA.

The State reserves the right to make the determination as to what to disclose in response to an OPRA request. Any information that the State determines to be exempt from disclosure under OPRA will be redacted.

In the event of any challenge to the Bidder’s assertion of confidentiality that is contrary to the State’s determination of confidentiality, the Bidder shall be solely responsible for defending its designation, but in doing so, all costs and expenses associated therewith shall be the responsibility of the Bidder. The State assumes no such responsibility or liability.

In order not to delay consideration of the Quote or the State’s response to a request for documents, the State requires that Bidder respond to any request regarding confidentiality markings within the timeframe designated in the State’s correspondence regarding confidentiality. If no response is received by the designated date and time, the State will be permitted to release a copy of the Quote with the State making the determination regarding what may be proprietary or confidential.

3.13.8 SUBCONTRACTOR UTILIZATION PLAN

Bidders intending to use Subcontractor(s) shall list all Subcontractors on the Subcontractor Utilization Plan form or may list the Subcontractor(s) on the “Subcontractor” Tab in NJSTART.

For a Quote that does NOT include the use of any Subcontractors, the Bidder is automatically certifying that, if selected for an award, the Bidder will be performing all work required by the Contract.

If it becomes necessary for the Contractor to substitute a Subcontractor, add a Subcontractor, or substitute its own staff for a Subcontractor, the Contractor will identify the proposed new Subcontractor or staff member(s) and the work to be performed. The Contractor shall forward a written request to substitute or add a Subcontractor or to substitute its own staff for a Subcontractor to the State Contract Manager for consideration. The Contractor must provide a completed Subcontractor Utilization Plan, a detailed justification documenting the necessity for the substitution or addition, and resumes of its proposed replacement staff or of the proposed Subcontractor’s management, supervisory, and other key personnel that demonstrate knowledge, ability and experience relevant to that part of the work which the Subcontractor is to undertake. The qualifications and experience of the replacement(s) must equal or exceed those of similar personnel proposed by the Contractor in its Quote. The State Contract Manager will forward the request to the Director for approval.

https://www.state.nj.us/treasury/purchase/forms/SourceDisclosureCertification.pdf https://www.state.nj.us/treasury/purchase/forms/ConfidentialityForm.pdf https://www.state.nj.us/treasury/purchase/forms/SubcontractorUtilizationPlan.pdf

NOTE: No substituted or additional Subcontractors are authorized to begin work until the Contractor has received written approval from the Director.

3.13.8.1 SMALL BUSINESS SUBCONTRACTING SET-ASIDE CONTRACT

This is a Contract with set-aside subcontracting for New Jersey Small Business Enterprises.

If the Bidder intends to subcontract, it must submit a Subcontractor Utilization Plan and shall take the following actions to make a good faith effort to solicit and hire eligible New Jersey Small Business Enterprises:

A. The Bidder shall attempt to locate qualified potential New Jersey Small Business Enterprises Subcontractors;

B. The Bidder shall request a listing of New Jersey Small Business Enterprises from the Division of Revenue and Enterprise

Services, Small Business Registration and M/WBE Certification Services Unit through SAVI (NJSAVI Dataset Story | NJOIT Open Data Center) if none are known to the Bidder;

C. The Bidder shall keep a record of its efforts, including the names of businesses contacted and the means and results of such contacts;

D. The Bidder shall provide all potential Subcontractors with detailed information regarding the specifications; and E. The Bidder shall attempt, wherever possible, to negotiate prices with potential Subcontractors submitting higher than acceptable price quotes.

A Bidder’s failure to satisfy New Jersey Small Business Enterprises set-aside subcontracting or to provide sufficient documentation of its good faith efforts within seven (7) Business Days of a request may preclude award of a Contract to the Bidder.

Each Bidder awarded a Contract which contains the set-aside subcontracting requirement shall fully cooperate in any studies or surveys which may be conducted by the State to determine the extent of the Bidder’s compliance with N.J.A.C. 17:13-1.1 et seq., and this Bid Solicitation.

3.13.9 RESERVED

Not applicable to this procurement.

3.13.10 AFFIRMATIVE ACTION

The intended Contractor and its named Subcontractor(s) must submit a copy of a New Jersey Certificate of Employee Information Report, or a copy of Federal Letter of Approval verifying it is operating under a federally approved or sanctioned Affirmative Action program. If the Contractor and/or its named Subcontractor(s) are not in possession of either a New Jersey Certificate of Employee Information Report or a Federal Letter of Approval, it/they must complete and submit the Affirmative Action Employee Information Report (AA-302). Information, instruction and the application are available at https://www.state.nj.us/treasury/contract_compliance/index.shtml.

3.13.11 RESERVED

Not applicable to this procurement.

3.13.12 STATE OF NEW JERSEY SECURITY DUE DILIGENCE THIRD-PARTY INFORMATION SECURITY QUESTIONNAIRE The Bidder should complete and submit the State of New Jersey Security Due Diligence Third-Party Information Security Questionnaire (Questionnaire) with its Quote. If a Bidder does not submit the completed Questionnaire with the Quote, the Bidder must comply within seven (7) Business Days of the State’s request or the State may deem the Quote non-responsive.

This Questionnaire is designed to provide the State with an overview of the Bidder’s security and privacy controls to ensure that the Bidder will (1) meet the State of New Jersey’s objectives as outlined and documented in the Statewide Information Security Manual;

and (2) comply with the State’s security requirements as outlined in Section 6 – Data Security Requirements – Contractor Responsibility.

The State reserves the right to remove a Bidder from consideration of Contract award if the State determines that the Bidder’s Questionnaire failed to sufficiently convey that the Bidder’s security and privacy controls meet the State’s requirements.

The State has executed a Confidentiality/Non-Disclosure Agreement which is attached to the Questionnaire. The Bidder should countersign the Confidentiality/Non-Disclosure Agreement and include it with its submitted Questionnaire. If a Bidder does not submit the signed Confidentiality/Non-Disclosure Agreement with the Questionnaire, the Bidder must comply within seven (7) Business Days of the State’s request or the State may deem the Quote non-responsive. No amendments to Confidentiality/Non-Disclosure Agreement are permitted.

https://data.nj.gov/stories/s/NJSAVI-Dataset-Story/9k98-6fqb/ https://data.nj.gov/stories/s/NJSAVI-Dataset-Story/9k98-6fqb/ https://www.state.nj.us/treasury/contract_compliance/index.shtml https://www.state.nj.us/treasury/contract_compliance/index.shtml

To the extent permissible under OPRA, the New Jersey common law right to know, and any other lawful document request or subpoena, the completed Questionnaire and supplemental documentation provided by the Bidder will be kept confidential and not shared with the public or other Bidders.

3.13.13 BUSINESS REGISTRATION

In accordance with N.J.S.A. 52:32-44(b), a Bidder and its named Subcontractors must have a valid Business Registration Certificate (“BRC”) issued by the Department of the Treasury, Division of Revenue and Enterprise Services prior to the award of a Contract.