STEP_Attachment2A_Performance_Measures.docx

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Attached to
Skill Training and Employment Pathways (STEP) Program
Solicitation number
BD-27-1078-ORI1A-ORI-132460
Issued by
Massachusetts

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This is a Performance Measures document for the Skill Training for Employment Pathways (STEP) Program administered by the Massachusetts Office for Refugees and Immigrants (ORI). The STEP Program provides vocational skills training (VST) and related support services to work-authorized immigrants, including ORR-eligible populations, through a collaborative partnership model. The program encompasses comprehensive services including identification and recruitment of eligible individuals, intake and enrollment, skills assessment, development of individualized training and employment plans, contextualized English language instruction integrated with occupational training, bilingual and bicultural instructional support, digital literacy and AI use instruction, assistance with training-related fees and support services, career counseling and case management, and job placement and retention services. The contract period runs from September 30, 2026 through June 30, 2027, with quarterly performance reporting to be completed collaboratively with ORI upon contract execution.

The performance measures establish quantifiable outcomes across four categories: Program Outcomes (21 measures), Program Outputs (3 measures), Program Efficiency (1 measure), and Program Effectiveness (9 measures). Key performance targets include minimum enrollment numbers, 100% development of individualized training and employment plans, 90% or higher completion of vocational skills training, 85% or higher attainment of industry-recognized credentials or licenses, 80% or higher first employment placement, 75% or higher 30-day employment retention, 73% or higher 90-day employment retention, 80% or higher placement in jobs with benefits, 85% or higher placement in quality jobs paying more than $18.00 per hour at the 90-day mark, and 80% reduction or termination from cash assistance among employed participants. Bidders must propose specific numerical targets for enrollment and training participants, with all goals adjusted proportionally based on the number of participants proposed and funding requested by each contractor.

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SFY27 Contractor Name: [Insert Contractor Name] Amendment #, If Applicable: ______ (State-funded) PERFORMANCE MEASURES (Attachment #2A of RFR) Skill Training for Employment Pathways (STEP) Program — Massachusetts Office for Refugees and Immigrants (ORI)

Program Name:
Document ID#:
MMARS Code:
Program Type: STEP
UFR Program Number:
STEP
[Insert Document ID]
[Insert MMARS Code]
STEP
[Insert UFR Program #]

PROGRAM OUTCOMES

PROGRAM OUTCOMES
MEASURE
Y1

Please indicate numbers proposed

1. Eligible individuals are identified and recruited into STEP.
Provider conducts outreach and recruitment activities to identify and engage work-authorized immigrants, including ORR-eligible populations consistent with Section 1.2.7(a).
A minimum of ###
2. Recruited individuals are enrolled into STEP following intake.
Provider conducts intake and enrolls eligible participants into STEP services (# Overall STEP Enrollment).
A minimum of #
3. Participants are assessed in their skills, experience, and training needs.
# Participants Assessed in their skills, consistent with Section 1.2.7(b).
A minimum of #
4. Participants fully understand STEP's requirements and develop an Individualized Training and Employment Plan tailored to their career goals.
Participants work with program staff to review program requirements and develop a Development of Individualized Training and Employment Plan (DITEP), consistent with Section 1.2.7(c).
100%
5. Participants access contextualized English language instruction integrated with occupational training.
# Participants in ESOL/VESOL instruction, consistent with Section 1.2.7(e).
A minimum of ###
6. Participants enroll in Vocational Skills Training (VST) aligned with documented labor market demand.
# Participants enrolled in VST, consistent with Sections 1.2.4 and 1.2.7(d).
A minimum of ###
7. Participants receive bilingual and bicultural instructional support and training-related coaching.
Participants receive bilingual/bicultural assistance inside and outside the classroom and training-related coaching, as needed, consistent with Sections 1.2.2 and 1.2.7(f)(g).
100% or as needed
8. Participants receive digital literacy and AI use instruction.
Participants are trained in digital literacy, including AI and technology skills applied in the workplace, consistent with Sections 1.2.4 and 1.2.7(h).
100% or as needed
9. Participants receive assistance with training-related fees, tools, equipment, uniforms, transportation, and/or childcare.
Consistent with Section 1.2.7(i)(j).
100% or as needed
10. Participants receive career counseling and case management to identify and remove barriers to training completion.
Consistent with Section 1.2.7(k).
100% of participants
11. Participants receive assistance with credential evaluation, certification, and licensing requirements.
Consistent with Section 1.2.7(l).
100% of participants
12. Participants successfully complete vocational skills training.
# Participants completing training.
90% or higher
13. Participants obtain industry-recognized credentials, certifications, or licenses.
# Participants Receiving Licenses/Certifications.
85% or higher
14. Participants receive job readiness, employability services, and job placement assistance leading to employment.
# Participants entering 1st employment, consistent with Section 1.2.7(m).
80% or higher
15. Employed participants retain short-term employment (30-Day Retention).
# of 30-day retentions.
75% or higher
16. Employed participants retain long-term employment (90-Day Retention).
# of 90-day retentions.
73% or higher
17. Participants obtain jobs with benefits (health and other).
# of jobs with benefits, as a share of 1st employments.
80% of 1st employment or higher
18. Participants are placed in quality jobs, defined as employment paying more than $18.00/hr. at the 90-day mark.
# of Quality Jobs at 90-day retention (>$18.00/hr.).
85% of all 1st employments
19. Participants receiving cash assistance reduce or terminate reliance on such assistance as a result of employment.
# of reductions/terminations from Cash Assistance.
80% of those employed
20. Participants achieve job upgrades (e.g., additional hours, increased wages, title promotion).
# of Job Upgrades, as a share of participants in 1st jobs.
15% of those in 1st jobs
21. Participants advance along a defined career path.
# of participants building up their Career Path.
10% or higher

PROGRAM OUTPUTS

PROGRAM OUTPUTS
MEASURE
Y1
1. Needs of participants are addressed because of appropriate staffing.
Program has adequate bilingual, bicultural staff capacity to meet participant needs, consistent with Sections 1.2.2 and 1.2.9.
100%
2. Participants have convenient access to services.
Program is convenient and accessible in terms of schedule, location, and service delivery model (in-person and/or hybrid), consistent with Section 1.2.9.
100%
3. Services are provided in full compliance with STEP requirements and result in maximum benefit to participants.
Program staff is appropriately trained, and services delivered through partnerships are governed by an executed Memorandum of Understanding (MOU), consistent with Section 1.2.7.
100%

PROGRAM EFFICIENCY

PROGRAM EFFICIENCY
MEASURE
Y1
1. The provision of STEP services for participants is cost-efficient.
Staff time and agency/partner resources devoted to STEP, relative to the number of participants served.
100%

PROGRAM EFFECTIVENESS

PROGRAM EFFECTIVENESS
MEASURE
Y1
1. Eligible individuals are recruited and enrolled into STEP.
# Overall STEP Enrollment.
A minimum of ###
2. Participants complete Vocational Skills Training.
% of enrolled VST participants completing training.
90% or higher
3. Participants obtain industry-recognized credentials, certifications, or licenses.
% of participants receiving credentials/certifications/licenses.
85% or higher
4. Participants achieve first employment.
% of participants entering 1st employment.
80% or higher
5. Employed participants remain in the workforce for 30 consecutive days.
# of 30-day retentions secured.
75% or higher
6. Employed participants remain in the workforce for 90 days.
# of 90-day retentions secured.
73% or higher
7. Participants secure quality jobs with benefits and wages above minimum thresholds.
% with benefits and % earning >$18.00/hr. at 90-day retention.
85%
8. Participants reduce reliance on public cash assistance.
% reduction/termination from Cash Assistance.
80% of those employed
9. Participants advance economically through job upgrades and career pathway progression.
% achieving job upgrades / % building up Career Path.
10%

** Goals reflect indicative annual outcomes per Bidder for the initial contract period (September 30, 2026 – June 30, 2027) and should be adjusted proportionally to the number of participants proposed and funding requested. Quarterly figures (Q1–Q4) will be completed collaboratively with ORI upon contract execution and reported against actual performance.

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