Statement of Work.pdf

Statement of Work (SOW) For Service Contract for Five (5)

Assorted Pieces of Laboratory Equipment

GENERAL INFORMATION

1.0 Scope of Work: Contractors will provide OEM factory trained technicians to perform (1) annual preventative maintenance service visit, unlimited demand repair service and telephone support for units as listed below and located at 1920 Dayton Avenue in Ames, Iowa.

Period of performance will be a base year plus four, one-year options as follows:

Base Year: 02/03/2024-02/02/2025 Option Year 1: 02/03/2025-02/02/2026 Option Year 2: 02/03/2026-02/02/2027 Option Year 3: 02/03/2027-02/02/2028 Option Year 4: 02/03/2028-02/02/2029

Covered components will include:

UNIT TYPE SERIAL NUMBER

QIAGEN QIACUBE LIQUID HANDLING WORKSTATION 6329

QIAGEN QIACUBE LIQUID HANDLING WORKSTATION 11728

LEICA EM/UC7 ULTRATOME 595059

LEICA ST5020/CV5030 INTEGRATED WORKSTATION-

Coverslipper 3297

LEICA ST5020/CV5030 INTEGRATED WORKSTATION-

Stainer/Transfer Station 1662/1407

2.0 Background: The purpose of this statement of work is to obtain a service contract for the maintenance, repair and telephone support of the above-listed units. All maintenance and repairs will be completed by OEM factory trained technicians and will use OEM replacement parts.

CONTRACTOR REQUIREMENTS

3.0 Technical Requirements/Tasks:

• Qiagen QIACube (2): Service tasks include but are not limited to:

o Contractor will provide one (1) preventive maintenance visit as per agreement per year to ensure optimal performance of equipment.

o Contractor will provide telephone and unlimited emergency visits to the customer location.

o OEM Repair parts are to be included unless otherwise stated in this statement of work.

o Only OEM factory trained service engineers will service the stated equipment using only OEM replacement parts.

• Leica ST5020/CV5030 Integrated Workstation: Service tasks include but are not limited to:

• Check all opto sensors.

• Check solenoid valves and O-rings.

• Check arm alignment.

• Check all x, y, and z axis belts.

• Check heaters.

• Check suctions cups, bath chains and slide gripper.

• Check slide positioning.

• Run computer diagnostics/engineering tests.

• Lubricate according to manufacturer manual.

• Perform engineering tests.

• Contract will include all labor, travel and replacement parts for repairs and/or service.

• Contractor will provide unlimited service visits, Monday-Friday, excluding holidays as required.

• Contractor will provide unlimited telephone support for instrument, reagents and applications as required.

• All on-site repairs to be completed by certified original equipment manufacturer trained personnel.

• Contractor will complete all repairs with OEM parts.

• All maintenance and repairs to be completed in accordance with OEM specifications.

• Contactor will provide a 48-hour guaranteed response to a request for emergency on-site service.

• Contractor will provide telephone support and unlimited emergency visits to our laboratory location.

• All repair parts to be included in contract unless otherwise stated in their statement of work.

• Leica EM/UC7 Ultratome: Service tasks include but are not limited to:

• Check controller operations.

• Check, calibrate, and clean advancement operations.

• Check illumination.

• Check eucentric movement.

• Perform engineering/diagnostics tests in accordance with OEM specifications.

• Contractor shall include all labor, travel and replacement parts in service.

• Contractor shall provide unlimited service visits, Monday-Friday, excluding holidays as required.

• Contractor shall include unlimited telephone support for instrument, reagents and applications.

• Contractor shall complete all on-site repairs by certified original equipment manufacturer trained personnel.

• Contractor shall complete all repairs with OEM parts.

• Contractor shall complete all maintenance in accordance with OEM specifications.

• Contractor will provide telephone support and unlimited emergency visits to the customer location.

• OEM repair parts shall be included unless otherwise stated in this statement of work.

4.0 Government Furnished: Government-furnished support is limited to security access to the equipment and replacement parts not otherwise covered under this agreement.

5.0 Deliverables / Schedule:

Key Deliverables

Performance Requirements Summary

Required Services Performance Objective Performance Requirement

Qiagen QIAcube Liquid Handling Workstation Preventative Maintenance

Contractor will inspect, clean, align, calibrate, repair or replace defective parts and perform operational tests to ensure instrument meets factory specifications for optimum performance.

Instrument is clean, fully operational and meets required reliable specifications for optimum performance.

Qiagen QIAcube Emergency Visits and Repairs

Contractor will provide telephone and/or on-site technical support and repairs as needed.

Emergency support will be provided by OEM factory trained technicians and coordinate service calls with laboratory point of contact when appropriate. Instrument will be fully operational and meet factory specifications when repairs are complete.

Leica

ST5020/CV5030

Integrated Workstation (Coverslipper, Stainer and Transfer Station) Preventative Maintenance

Contractor will inspect, clean, align, calibrate, repair or replace defective parts and perform operational tests to ensure instrument meets factory specifications for optimum performance during annual planned maintenance

(PM)

Instrument is clean, fully operational and meets required reliable specifications for optimum performance.

Leica

ST5020/CV5030

Integrated Workstation (Coverslipper, Stainer and Transfer Station) Telephone Support and Emergency Repairs

Contractor will provide telephone and/or on-site technical support as required to ensure system is operational to factory specifications.

Emergency support will be provided within 5 working days from determination of requirement.

Leica EM/UC7 Ultratome Preventative Maintenance

Contractor will inspect, clean, align, calibrate, repair or replace defective parts and perform operational tests to ensure instrument meets factory specifications for optimum performance during annual planned maintenance

(PM)

Instrument is clean, fully operational and meets required reliable specifications for optimum performance.

Leica EM/UC7 Ultratome Telephone Support and Emergency Repairs

Contractor will provide telephone and/or on-site technical support as required to ensure system is operational to factory specifications.

Emergency support will be provided within 5 working days from determination of requirement.

6.0 Travel: One (1) preventive maintenance service visit will be provided by the contractor for onsite units. Emergency maintenance and repair visits will be provided by OEM factory trained technicians. All service visits will be coordinated with the laboratory technician at NADC.

7.0 Contractor’s Key Personnel: Only OEM factory trained engineers are to perform any service procedure on the units listed.

8.0 Security Requirements: A copy of an official government photo ID (State-issued driver’s license or ID card, passport, green card, etc.) must be provided no later than one week before arrival of contract service technician(s) except in the case of emergency service, were only the name of the technician provided via email or telephone will be necessary. Security access to the NADC facility will be provided based on this identification requirement.

9.0 Place of Performance: USDA-NADC 1920 Dayton Ave, Bldg 24 Ames, IA 50010

10.0 Technical Points of Contact: TBA