SS 9737 VENDOR LETTER.pdf

Rocket Alumni Solutions Inc. | 254 Chapman Rd, Ste 208 #1924 | Newark, Delaware 19709 RocketAlumniSolutions.com Support@RocketAlumniSolutions.com

To whom it may concern:

This letter supports UMMC's Sole Source Justification for procurement of the Rocket Alumni Solutions recognition display platform. It addresses each of UMMC's three criteria below:

unique functionality, the specific business objectives UMMC requires that functionality to serve, and exclusive provider status.

1. Unique Functionality

Rocket Alumni Solutions provides a proprietary, end-to-end interactive recognition display platform that combines four capabilities under a single vendor:

• A purpose-built touchscreen content management system (CMS) developed in-house specifically for interactive donor, staff, and legacy recognition. It is not a generic digital signage player, museum collection tool, or website builder adapted for kiosks. It ships with templates and interaction patterns designed for donor walls, memorial tributes, staff and resident recognition, and historical archives.

• A custom kiosk application that runs on Rocket-provisioned touchscreen hardware, with remote monitoring, automatic recovery, offline content caching, and no required on-site IT intervention for day-to-day updates.

• A responsive web companion that mirrors the on-site display, so the same curated content reaches remote donors, alumni, staff, and the broader UMMC community through any browser.

• In-house design and a full-time content digitization team that converts existing print archives, plaque text, donor registries, and photography into the platform at no added per-project cost.

No competing product combines these four elements from a single source. Commodity digital signage products play media files but do not include an interactive recognition CMS, donor-specific templates, or content services. Museum and archive tools manage collections but provide no touchscreen kiosk application, no hardware provisioning, and no public-facing interactive experience. Generic website or intranet platforms offer none of the above.

2. Specific Business Objectives UMMC Requires This Functionality For

UMMC's recognition program has the following objectives, each of which depends directly on the unique functionality described above:

• Honor UMMC donors, benefactors, and philanthropic partners in an interactive on-site experience that can be updated in real time as giving evolves, without print-reproduction lead time or outside vendor dependency for ongoing changes.

https://touchhalloffame.us/

• Recognize medical staff, residents, nurses, and frontline contributors in patient-facing and staff-facing environments, with content managed by non-technical UMMC staff in Development, Communications, and HR through a browser, with no ongoing IT ticket burden or per-update fees.

• Consolidate hardware, software, content digitization, design, installation, and ongoing support under a single accountable vendor. This simplifies UMMC's vendor risk assessment, information-security review, and procurement oversight, because there is one contract, one support point of contact, and no third-party reseller or integration layer in the chain.

• Maintain UMMC brand alignment across every recognition surface through in-house design work included in the service, rather than coordinating separate design, CMS, hardware, and installation vendors.

• Meet accessibility expectations (WCAG 2.1 AA, ADA public-space guidance) on every display from day one, appropriate for a public medical-center environment.

• Keep the recognition platform outside of HIPAA scope. The platform stores only content UMMC chooses to publish (donor names, staff photos, historical records). No patient data is processed or stored, which materially reduces UMMC's information-security review burden.

These objectives cannot be met by assembling separate commodity products. Doing so would reintroduce multi-vendor procurement, force UMMC to own integration across content, hardware, and design providers, and remove the single-accountability structure UMMC's procurement review is relying on.

3. Exclusive Provider

The Rocket Alumni Solutions software, kiosk application, and associated design and content services are developed, owned, sold, and supported exclusively by Rocket Alumni Solutions Inc.

We do not license, resell, or distribute our platform through any third party. There are no authorized resellers, distributors, or white-label partners. This specific product, with the functionality described above, is only available directly from Rocket Alumni Solutions Inc.

Our business address is 254 Chapman Rd, Ste 208 #1924 Newark, Delaware 19702. For follow-up or additional information, please reach us at support@rocketalumnisolutions.com.