A19_ATTACHMENT0002MMS_QASP_(002).pdf

SPRBL1-16-R-0043 1 Attachment 0002 Issued Date: 27 March 2017

QUALITY ASSURANCE SURVEILLANCE

PLAN

For Maintenance of the

Meteorological Measuring Set (MMS)

1.0. SCOPE

The purpose of this surveillance plan is to provide the Communications-Electronics Life Cycle Management Command (CECOM) Enterprise Soldier Aviation Directorate with the procedures necessary to monitor the performance of the Meteorological Measuring Set (MMS) maintenance repair contract. The MMS is one of the many major components on multiple Air Traffic Control (ATC) Systems. ATC systems with MMS equipped units will provide air traffic services for aviation assets conducting reconnaissance, maneuver, medical evacuation, logistics, and intelligence operations. The MMS is a stand-alone weather station that provides accurate measurements of wind speed, wind direction, temperature and relative humidity. It provides detailed methods for identifying, recording and reporting deficiencies observed in the program. Maintenance includes:

align, calibrate, evaluate, inspect, repair, replace, test and troubleshoot.

2.0. FUNCTIONS SURVEYED

The functions surveyed are Technical, Schedule, Management and Cost requirements of each of the task orders which are issued under the contract. Overall performance on a task order basis will be reviewed quarterly by the Contracting Officer Representative (COR). This contract is a 5-Year Finn Fixed Price, Indefinite Delivery Indefinite Quantity effort.

3.0 PROCEDURES

3.1. INSPECTION

The work performed under this contract will be subjected to 100% inspection by the COR and the DCMA QAR. The following paragraphs describe the inspection process for each of the general categories of management, schedule, technical and cost performance measured against the task orders. A performance assessment matrix is included as Appendix A of this QASP.

3.1.1. SCHEDULE

The contractor's schedule performance is reviewed and evaluated by the COR on a task-by-task basis.

Each quarter the COR shall review schedule elements of the Government Furnished Equipment Status Report to evaluate schedule performance. The schedule elements monitored under this contract vary with each task order.

Factors that may be evaluated and monitored are as follows:

- Repair Turn Around Time

- Government Furnished Equipment Status Report –Schedule

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3.10.1 MANAGEMENT

The contractor is responsible for managing performance and ensuring that quality controls meet the terms of the contract. The contractor measures that quality through the contractor's own quality control (QC) program. QC is work output, not workers, and therefore includes all work performed under this contract regardless of whether the work is performed by contractor employees or by subcontractors. The contractor's Quality Control Program (QCP) will set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements in the PWS. The contractor will develop and implement a performance management system with processes to assess and report its performance to the designated COR. The contractor's QCP will set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements in the PWS. This QASP enables the government to take advantage of the contractor's QCP.

3.11 TECHNICAL

Technical performance will be evaluated on a real time basis and reviewed monthly by the COR. The Government Furnished Equipment Repair Status Report will serve as the trigger for this monthly review.

The technical elements monitored under this contract vary with each task order. Factors that may be evaluated and monitored are as follows:

- Acceptance

- Government Furnished Equipment Status Report -Content Completeness

The DCMA QAR will inspect 100% of the hardware that undergoes repair in accordance with section 3.11 of the PWS by reviewing the acceptance test documentation. The Government Furnished Equipment Status Report shall include scope of repair (i.e. parts replaced, labor performed), failure mode, repair time, and the cost for each unit repaired. The COR will review the Government Furnished Equipment Status Report to assess technical performance in accordance with the Performance Assessment Matrix (Appendix A).

The contractor is responsible for managing performance and ensuring that quality controls meet the terms of the contract.

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3.12.1. CONTRACT MANPOWER REPORTG APPLICATION

The contractor shall completely fill in all the information in the format using the following web address:

https://cmra.armv.mil.

3.12.1.1. The required information includes: (1) Contracting Office, Contracting Officer, Contracting Officer's Technical Representative; (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor name, address, phone number, e-mail address, identity of contractor employee entering data; (5) Estimated direct labor hours (including sub-contractors); (6) Estimated direct labor dollars paid this reporting period (including sub-contractors); (7) Total payments (including sub- contractors);

(8) Predominant Federal Service Code (FSC) reflecting services provided by contractor (and separate predominant FSC for each sub-contractor if different); (9) Estimated data collection cost;

(10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the contractor with its UIC for the purposes of reporting this information); (11) Locations where contractor and sub-contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of contractor and sub-contractor employees.

3.12.1.2. COST

All work performed under this contract is on a Firm Fixed Price basis. Cost evaluations or assessment are not applicable. Cost data reported in the Government Furnished Equipment Status Report may be used by the Government for cost evaluation purposes prior to subsequent contracts. The contractor will also provide the estimated total cost (if any) incurred to comply with this reporting requirement.

4. PERFORMANCE STANDARDS.

In the event the contractor cannot make the necessary repairs within the 45 day TAT, the contractor shall forward through the ACO to the PCO a letter of delay addressing the item(s) reason for repair delay. An estimated time for completion of the repairs shall be included in the letter of delay

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5. RATINGS.

Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and acceptable quality level. A rating scale shall be used to determine a positive, neutral, or negative outcome. The following ratings shall be used:

EXCEPTIONAL:

Performance significantly exceeds contract requirements to the Government's benefit.

SATISFACTORY:

Performance meets contractual requirements.

UNSATISFACTORY:

Performance does not meet contractual requirements.

6.1. DOCUMENTING PERFORMANCE. A monthly report submitted in the COR Tool.

6.2. ACCEPTABLE PERFORMANCE.

The Government shall document positive performance. A report template is attached as Appendix B. The COR shall document positive performance in the Contractor Performance Assessment Reporting System (CPARS) at http://www.cpars.csd.disa.mi l/cparsmain.htm. Because this contract is firm fixed price, no monetary incentives will be utilized resulting from acceptable performance.

6.3. UNACCEPTABLE PERFORMANCE.

The contractor's performance shall be considered unacceptable when the contractor receives a rating of unsatisfactory from the COR's evaluation of the quarterly Government Furnished Equipment Status Report or when a Contract Discrepancy Report (CDR) is submitted. When unacceptable performance occurs, the COR shall inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication.

In any case the COR shall document the discussion and place it in the COR file.

When the COR determines formal written communication is required, the COR shall prepare a Contract Discrepancy Report (CDR), and present it to the contractor's task manager or on-site representative. A CDR template is attached to this QASP as Appendix C.

The contractor shall acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor has to present this corrective action plan to the COR. The Government shall review the contractor's corrective action plan to determine acceptability.

Unacceptable performance shall be documented in CPARS and any CDRs may become a part of the performance reports entered in CPARS.

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7.0. FREQUENCY OF MEASUREMENT.

a. Frequency of Measurement.

During contract/order performance, the COR shall review the Government Furnished Equipment Status Report on a quarterly basis as specified in the MAS column of the Performance Standards Summary Matrix, and shall analyze whether the negotiated frequency of measurement is appropriate for the work being performed.

b. Frequency of Performance Assessment Meetings.

The COR shall meet with the contractor quarterly to assess performance and shall provide a written assessment.

This QASP is a "living document" and the Government may review and revise it on a regular basis.

However, the Government shall coordinate changes with the contractor. Updates shall ensure that the QASP remains a valid, useful, and enforceable document. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

The COR shall meet with the contractor quarterly to assess performance and shall provide a written statement.

Prepared by: Brenda Barney

3/27/2017

X Brenda Barney Brenda Barney

COR

Signed by: BARNEY.BRENDA.M.1401560242

Brenda Barney – Contracting Officer Representative Date

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APPENDIX A

Performance Assessment Matrix The Government shall use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL).

Performance Standards

Performance Threshold PWS Paragraph Performance Objective

Submit the Government Furnished Equipment Repair Status Report

Report is submitted quarterly 100% of the time

PWS para. 3.11 Submit Report monthly

Repair Turn Around Time The Contractor shall make all necessary repairs and deliver the repaired end item(s) to the Government within 45 days of receipt of the item(s) to be repaired

The Repair and delivery of the repaired end item(s) to the Government within 45 days of receipt of the item(s) to be repaired 100% of the time

PWS para. 3.1.6 Repair and deliver the repaired end item(s) to the Government within 45 days of receipt of the item(s) to be repaired.

Repair Turn Around Time No individual item TAT for repair shall exceed 90 days

Repair Tum Around Time Will be completed within 90 days 100% of the time

PWS para. 3.1.6 No items shall exceed for repair and delivery

Repair Turn Around Time

The contractor shall forward through the ACO to the PCO a letter of delay addressing the item(s) reason for repair delay. An estimated time for completion of the repairs shall be included in the letter of delay.

The letter should be submitted 100% of the time as required.

PWS para. 3.1.6 Submit documentation for delays in repairs to the ACO and

PCO