PWS_NAF_El_Centro_(28_February_2018).docx

PERFORMANCE WORK STATEMENT (PWS)

for

AIRCRAFT/GROUND FUEL SERVICES

and

FUEL STORAGE AND DISTRIBUTION

under

SOLICITATION SPE603-18-R-0515

at

NAVAL AIR FACILITY EL CENTRO

Dated: February 28, 2018

Table of Contents

C-1.0 REQUIREMENTS AND DELIVERABLES

C-1.1 Responsibilities:

This Performance Work Statement (PWS) is established to identify contractor responsibilities for the management, operation, maintenance, product quality surveillance, inventory control and accounting, security, safety, and environmental protection of the Navy facilities.

C-1.2 Facilities:

The Naval Air Facility (NAF) El Centro fuel facility consists of bulk storage facility and components necessary to receive, hold, and dispense aviation fuel products to an eight lane fixed wing direct refueling facility. Jet fuel is supplied by pipeline from the Kinder Morgan Energy Group pipeline that is connected to the NAF El Centro facility. Bulk fuel tankage consists of two 20,000-barrel jet fuel tanks. Two 5,000-gallon tanks for recovered/recycled fuels are also located within the bulk storage compound. The automated service station pumps is located on North St. at Bldg. 400 and are supplied by the vaulted ground fuel tanks. The contractor dispatch center, driver’s ready room, offices space are located in Bldg. 507. The contractor’s maintenance area and the contractor managed fuel laboratory is at Bldg. 611.

C-1.3 Contractor Detailed Plans:

The contractor must submit all detailed plans listed below to the Contracting Officer (KO) for review and acceptance no later than 60 days prior to the start of the contract performance period and ensure that all required plans are accepted and approved by DLA Energy 30 days prior to start of the contract performance period. DLA Energy reserves the right to request changes or modifications to any detailed plans at any time throughout the contract performance period. The plans are considered dynamic documents and must be updated as required throughout the contract period. Updates will be provided to the Contracting Officer Representative (COR) and KO for review and acceptance as changes are made. These plans may be used by the COR for monitoring and assessing contract performance.

C-1.3.1 Contract Compliance Plan:

The contractor is responsible for ensuring compliance with all contract performance requirements. The inspection system must be used by the contractor to measure performance on a continuous basis throughout the contract performance period and any contract option periods. The Contract Compliance Plan (CCP) must include performance requirements for all of the services and specific tasks listed in this PWS and the contractor’s own performance based plans. General performance criteria must include the contractor’s ability to provide continuous support capabilities as specified in this PWS, record keeping and reporting procedures pertaining to administrative requirements, facility operations, and upkeep of facilities and grounds. The CCP must include time specific checklists for evaluation of all operational requirements. The CCP must include time specific checklists for evaluation of all operational requirements. The CCP must address procedures for corrective actions including the resolution of any Corrective Action Requests (CAR) and Quality Deficiency Reports (QDR) generated by the KO/COR. The CCP must be made available for KO/COR review upon request at any time during the contract performance period.

C-1.3.2 Product Quality Surveillance Plan (PQSP):

A comprehensive plan to ensure that products placed in the care of the contractor are properly handled, remain on-specification, and are ready for issue. The plan must include policy and procedure regarding product sampling, visual examination of samples, and the submission of samples needing further analysis to the regional fuel laboratory. In addition, the plan must outline the documentation of samples and test results, reports and records keeping applicable, and actions to be taken in case of unacceptable test results. The plan must fully outline contractor responsibilities for quality surveillance under this contract.

C-1.3.3 Maintenance Plan:

The contractor must provide a detailed daily, weekly, monthly, and situational maintenance plan for all facilities, equipment, and system components. The contractor must provide a detailed maintenance plan for all facilities, equipment, and system components. The Maintenance Plan must clearly outline the process of planning, programming, accomplishing, documenting, and reporting all maintenance actions and must include the installation and use of a contractor furnished computerized maintenance management system (CMMS) to track maintenance for components and facilities at all sites. The plan will be continuously reviewed over the course of the contract and any need for change must be communicated to the contractor through the KO. The complete Maintenance Plan will include a copy of all maintenance action forms, listings and reports to be generated by the CMMS.

C-1.3.4 Operations and Staffing Plan:

The Operations and Staffing Plan is a comprehensive and detailed matrix that outlines all manning aspects, to include sub-contracting, and requirements regarding the management and labor force to undertake the required tasks. The plan must include a detailed organization chart showing the number of employees identified by wage determination, job classification, and full/part time employee status, a brief description of the tasks to be performed, and the duty description of the employee that will perform the task described. A manning matrix defining manning in terms of full time equivalents (FTEs) for a typical seven-day workweek must be included. Operating hours are detailed in Appendix A.

C-1.3.5 Environmental Protection Plan:

The contractor must submit a comprehensive and detailed plan outlining policy, procedures, and safeguards necessary to protect the environment. The contractor’s plan must be site specific, cover all areas, facilities, equipment, duties, and tasks for which the contractor is responsible, establish mishap-reporting procedures as required below, and elaborate on issues that may be unique to the activity. The plan must be in compliance with all applicable Federal, Department of Defense (DoD), Navy, state, local references and laws.

C-1.3.6 Equipment Provisioning Plan:

The contractor must identify and include the types and quantities of vehicles, major equipment items, e.g., powered grounds maintenance equipment (unless subcontracted), computer systems, and office machines, necessary to support the locations under this contract. Upgrading or modifying equipment to meet specific off station and public over-the-road requirements, licensing or obtaining permits for equipment and personnel, and the adherence to all insurance requirements must be the responsibility of the contractor. Vehicles, pantographs, and/or hose carts must be in an up-to-date maintenance and operational condition to withstand the entire contract. Information relevant to vehicles and equipment capabilities such as and not limited to manufacture date, mileage/hours, make, and model along with the maintenance plan for all vehicles and equipment, must identify each piece and will be utilized in determining operational abilities. Contractor equipment must be on site and available at the start of the performance period. Should the contractor be required to lease equipment due to long lead times or unexpected delays with procuring equipment they will do so at their own expense to ensure there is no disruption of service. All leased vehicles and equipment must meet the performance requirements and specifications as stated in this PWS.

C-1.3.7 Contract Contingency Plan:

The Contract Contingency Plan must outline contractor actions to ensure there are no significant interruptions. The plan must provide specific details regarding labor issues as may result from potential strike actions, military contingency, war time, and emergent staffing requirements, (subcontracting where required), and the replacement of equipment. The contractor must be responsible for repairing or replacing inoperable equipment or obtaining additional equipment and labor required to carry out day-to-day and contingency operations. The plan must include contingencies for major/minor breakdowns or unavailability of contractor-furnished equipment such as vehicles, pantographs, and/or hose carts to meet the contract requirements. The contingency plan must detail fluctuating quantities of equipment (e.g., such as one refueler out of service, two refuelers out of service, three to four or more) and a resolution for each situation without any interruption of customer service.

C-1.3.8 Security Plan:

The contractor must provide a detailed Security Plan and identify their responsibilities for maintaining the security of Navy facilities, including contingency procedures for power outages, inoperative automated equipment, data processing, and computer systems, as well as any contractor furnished equipment, tools, and materials. The plan must outline policy, guidance, and procedures regarding facility access controls, visitor logs, lock and key controls, random patrols of fuel management facilities and pipelines, Automated Data Processing (ADP) security, and other force protection measures.

C-1.3.9 Inventory Control and Accountability Plan:

A detailed plan must be written to ensure contractor compliance with the inventory, accounting, and reporting requirements of DOD 4140.25M, DOD Management of Bulk Petroleum Products, Natural Gas and Coal, DLA Energy and Navy instructions, policies, and regulations.

C-1.3.10 Safety Plan:

The contractor must provide a detailed plan outlining procedures necessary to maintain safety in accordance with applicable federal, state and local laws and regulations. At a minimum, this plan must include industrial hygiene, confined space entry, disaster preparedness, fire prevention and protection, hazardous waste operations, emergency response, safety and health standards, Safety Data Sheets, accident /incident reporting, and safety procedures during general fuel handling operations. The plan must also include name of responsible individual that will monitor the safety program and maintain records.

C-1.3.11 Training Plan:

The contractor must provide a comprehensive plan outlining training and objectives. The plan must list course and subject titles of materials to be used, a brief description of the subject, identify training sources, establish the frequency of training, and detail the method of monitoring plan compliance and record keeping. Training required by Federal, DoD, Navy, state, local references and laws, must be included.

C-1.3.12 Fuel Safety Plan The contractor must provide a detailed plan outlining the fuel systems applicable to the contracted location, product handling characteristic, and the policy, procedures, and actions necessary to maintain a safe working environment. The plan, a compendium of references, local laws, and regulations applicable to the products stored and handled, Safety Data Sheets, and guidelines regarding the safe handling of such products must be maintained and updated over the course of the contract.

C-1.4 Contract Turnover:

During the ten working days prior to the start of contract performance, the outgoing Contractor shall permit the incoming Contractor access to the applicable fuel facilities in order to observe their operation. During this ten day period, the incoming Contractor shall be provided assistance from the outgoing Contractor, DLA Energy representatives and the Contracting Officer’s Representative (COR) to accomplish a joint facilities turnover inspection, to include product testing, and product and property inventory. The outgoing Contractor shall also provide the incoming Contractor with all relevant information concerning the facility and its operation, including maintenance records and engineering documentation. The incoming Contractor shall protect and not disclose any proprietary information of the outgoing Contractor discovered during the turnover period.

C-1.5 Quality Monitoring and Evaluation:

DLA Energy must utilize a Quality Surveillance Plan (QSP) to monitor and evaluate the contractor’s performance throughout the contract performance period. DLA Energy may also perform customer satisfaction surveys, which may be used as part of the assessment of contractor’s performance. The KO has the option to increase the frequency of surveys to address contract compliance issues as needed.

C-1.6 Staffing:

The contractor must provide sufficient staffing to accomplish all functions and tasks to include simultaneous operations. There is no provision for augmentation or overtime. The contractor’s staffing must be flexible and fully capable of meeting all demands of hot and cold aircraft fuel services (to include reserve training), ground fuel services, bulk storage, pipeline operations, quality surveillance, general management, and administrative functions.

C-1.6.1 Workload:

The contractor should plan to issue approximately 910,000 gallons of jet fuel to some 760/210 aircraft per month (cold/hot refueling respectively); however, workload surges of 1,100,000 gallons to as many as 1100/350 (cold/hot) aircraft per month have occurred in the recent past (2015-2016). Based on historic information coupled with current flight operations schedules, aircraft/squadron deployments, exercise and training schedules provided by the base, the contractor must be fully responsible for adjusting levels of service and providing personnel and equipment to meet workload demands for day-to-day operations. Unforeseen workloads such as the testing of fuels after normal laboratory duty hours or contingency support of any type are not quantified but are required to be supported. This will all be included in the Monthly Usage Charge CLIN of the proposal.

C-1.6.1.1 Scheduled and Recurring Event:

The installation will, to the extent possible and practical, provide the contractor documented information outlining anticipated dates, number and type aircraft, number of anticipated sorties, and historical information regarding aviation and ground fuel requirements in order to support known, scheduled, and recurring event, e.g., annual large force exercises, tactical training and competition events, or air shows. To the extent practical, the contractor will be given access to event planning meetings. In concert, the contractor must fully document all services provided for all specified events. The entire staffing workload will be covered under Monthly Usage Charge CLIN.

C-1.6.2 Knowledge and Skills:

The contractor must ensure that personnel assigned to all tasks have the requisite knowledge and skills to meet the performance standards for those tasks and comply with all Federal, State, DoD, DLA Energy, Navy, and station/base regulations, instructions, guidelines, policy, and codes. All employees must be able to read and understand English (be literate) to the extent they can understand and follow oral instructions/directions, read and understand instructions, directives, regulations, operating procedures, detailed written orders, and training materials, and be capable of writing in English to compose required detailed reports. All employees must be capable of performing basic numeric operations (addition, subtraction, multiplication, and division) and the use of numbers as they relate to ledgers, logs, forms, meters, gauges, and measuring devices such as tapes, thermometers, hydrometers, and other instruments as may be used during the receipt, handling, inventory and issue of petroleum products.

C-1.6.3 Employment Standards:

All employees or persons who may be hired to represent, perform on behalf of, or work under the management of the contractor must comply with all Federal, State, DOD, DLA Energy, Navy, and station/base regulations, instructions, guidelines, and policy regarding employment at and entry to base facilities. The contractor must ensure that they meet the requirements of employment and conform to the rules regarding, but not necessarily limited to, security, clearance, identification policy, vehicle registration and operation of a POV on station, medical assistance, the use of the exchange and military facilities, and other local rules, guidance, or prohibitions that may apply to their entrance to and activity or employment on station.

C-1.7 Essential Personnel:

The Corporate Executive Officer, Terminal Manager and the Assistant Terminal Manager, are essential personnel and must have the education, training, background/experience, and skills required and necessary to make fiscal and management decisions, direct personnel, and work with individuals at all levels of corporate management and the military for this contract. Resumes must be submitted for these personnel 30 days prior to Performance Period (start of contract). The resumes must be reviewed and accepted by DLA Energy. A replacement candidate’s resume must be submitted for review and accepted by DLA Energy prior to assuming duties. In the event it becomes necessary to replace any service personnel, the contractor must notify the KO/COR as to the final work day or termination date of the outgoing person and a plan outlining specific dates/time frames for the hiring of the replacement person that supports the experience as noted below.

C-1.7.1 Corporate Executive Officer:

To assure continuity between the contracted location/activity and corporate office, the contractor must employ an executive, who, for the duration of the contract, can make fiscal, management, and administrative decisions concerning this contract. He/she must have a complete understanding of the terms and conditions of this contract and must be knowledgeable of fuel management and operations to the extent outline herein.

C-1.7.2 Terminal Manager (TM):

The contractor must employ an experienced Terminal Manager. His/her experience should be current and relevant to the facilities, and any contractor provided equipment to be utilized. The TM must have a minimum of five years’ experience in petroleum storage and distribution operations, airfield fuel services, and fuel systems maintenance. He/she must have performed as a supervisor for at least two years within the five-year period prior to the individuals hiring date with the contractor.

C-1.7.2.1 Required DLA Energy TM Training:

DLA Energy Policy P-32 provides training requirements and procedures for Terminal Mangers. The Terminal Manager must comply with DLA Energy Policy P-32 and complete all training requirements established therein. This training is funded by DLA Energy. In addition, the TM will complete required underground storage tank Operator Training and Spill Response Training.

C-1.7.2.2 Collateral Duties:

This cannot be a collateral duty job, but this does not prevent the TM from infrequent performance of routine PWS tasks to maintain proficiency, build teamwork, and augment during peak or elevated workload so long as TM duties, segregation of duties, and overall performance management is not affected.

C-1.7.3 Assistant Terminal Manager (ATM) The contractor must employ an Assistant Terminal Manager. The individual employed must have a minimum of two years’ experience in petroleum services operations and documented supervisory experience gained prior to the contract start date or the individual’s hiring date. That experience must be supervisory experience in bulk storage or mobile fuel servicing operations with emphasis on equipment/systems maintenance and quality surveillance.

C-1.7.3.1 Collateral Duties:

The Assistant Terminal Manager may have collateral duties such as; Fuel Distribution Systems Mechanic (FDSM), Fuel Distribution System Operator (FDSO), Driver/System Operator (DSO), and Fuel Laboratory Technician (FLT). However, the ATM may not act as the Dispatcher/Computer Operator, (DCO) to supplement the day-to-day workforce. Assistant terminal managers elevated to the terminal manager position, short or long term, must have no collateral duties.

C-1.8 Service Personnel:

The personnel/position descriptions cited within this section are those classes of service employees applicable to this contract. In the event there is no wage determination listing for a class of service employee required (e.g., service station attendants), the contractor must submit a request to conform to a specific wage determination category to the DLA Energy KO with the initial offer. All such conformance issues must be resolved prior to the submission of the final revised offer. When requested by DLA Energy or the Service Control Point, the contractor must submit a staffing roster that identifies personnel by name, position, full or part time status, and their date of hire.

C-1.8.1 Dispatcher:

The Fuels Dispatcher must possess sufficient skills to effectively operate the dispatch system and Business System Management-Enterprise (BSM-E)/Enterprise Business system (EBS) and Fuel Manager Defense (FMD). He/she must also be familiar with the use of Microsoft standard office products such as Word and Excel to ensure that daily fuel operations are conducted in an effective and efficient manner. In addition, dispatchers must be knowledgeable of radio communications, instructions/regulations pertaining to fueling and defueling of DoD and civilian aircraft, and forms used to document aircraft fuel servicing. He/she must demonstrate familiarity with the layout of the base and outlying fields as well as the airfield and aircraft parking areas and restrictions applicable to servicing aircraft within those areas. Individuals acting as dispatchers must be capable of communicating in English, both orally and in writing. Except for those administrative and accounting duties outlined within this PWS, dispatchers must not have collateral duties.

C-1.8.2 Fuel Accountant:

The Fuel Accountant must be fully knowledgeable of manual and automated fuel management and accounting systems such as the Fuel Manager Defense (FMD), Enterprise External Business Portal (EEBP), and Wide Are Work Flow (WAFW), and the Supply computer systems applicable to the processing of fuel management accounting data. He/she must possess sufficient computer skills to use client/server applications in a Microsoft Windows environment. Those skills must include the ability to logon; shutdown; initiate modems; manipulate files and resolve technical issues and problems required to maintain a fully functional file, records, and reporting system; send and receive email; and to use web browsers to send and receive information. The use of Microsoft standard office products such as Word, Excel, and PowerPoint; other commercial off the shelf applications, utilities; and custom software in such a manner that daily fuel operations are effectively and efficiently conducted may also be required. Those skills must include the use of the real time information systems, the manipulation data within the Fuel Manager system and the related fuel management modules and status systems. He/she must also be fully knowledgeable of all DLA Business System Modernization Interim Policy and Procedural Guidance for the receipt, handling, issue, inventory, and accounting of petroleum products. Additionally, the TM must ensure that a fully trained alternate/back-up accountant will process transactions when the primary accountant is not available for duty to ensure compliance with DLA Energy P-10, Segregation of Duties.

C-1.8.2.1 Collateral Duties:

This cannot be a collateral duty job, but this does not prevent the Accountant from infrequent performance of routine PWS tasks (such as a FDSO or Dispatcher) to maintain proficiency, build teamwork, and augment during peak or elevated workload so long as specific accounting duties and segregation of duties are not affected.

C-1.8.3 Truck Driver/System Operator (DSO):

DSOs must be qualified to perform fuel servicing operations (refuel/defuel) by mobile fuel servicing equipment/trucks, portable pantograph, hose sets, and fixed direct fuel servicing systems (hydrants). A DSO may be required to perform the duties of hot refueling pit operator (deadman control), nozzle operator, or fire watch within a pit operation. Drivers must be trained in the appropriate use of radio procedures. DSOs must pass a base and flightline familiarization test, practical equipment/facility competency tests, and must be certified, by the contractor, as qualified and the individuals training records updated prior to the unsupervised operation of any fuel servicing equipment. The contractor must re-certify personnel annually or as requested by the COR. DSOs must be familiar with safety regulations applicable to aviation and ground fuel servicing operations on and around the airfield and supported activities. Unless specifically directed by the contract officer, the contractor must not be responsible for the staffing of the fire watch, nozzle operator, or refueling director/coordinator positions. The unit receiving services will be responsible for providing all manning other than that of the fuel system or pit operator.

C-1.8.4 Aircraft Servicer (ACS) Operators within a fully contractor operated direct fueling system may serve as the aircraft coordinator/director, a nozzle operator, the fire watch or the system (deadman control) operator. An ACS must have at least two (2) years documented experience in flight-line fuel servicing operations and must be qualified to direct the movement of the aircraft for direct refueling operations. The ACS must be qualified to taxi and position aircraft using hand signals to communicate with pilots and other direct refueling crewmembers. He/she must be qualified to check for hot brakes, be knowledgeable and capable of ensuring that all dummy/practice ordnance is safe, be qualified to determine/signal out-of-pit engine shut-down and restart procedures relevant to direct refueling operations, be qualified to connect, test, and operate the refueling nozzle and perform primary and secondary shut-off valve tests, and be qualified and capable of operating the fire extinguishing equipment at the direct refueling site. The ACS must complete Personnel Qualification Standard (PQS) for Aviation Fuel Operations Ashore. Individuals assigned as an ACS must also complete training relevant to hot pit coordinator/director duties.

C-1.8.5 Fuel Distribution System Operator (FDSO):

The FDSOs must have practical experience in operation of bulk fuel distribution systems and pipeline operations. The FDSOs must be able to perform receipt, issue, storage, spill cleanup, preventative maintenance scheduling, hazardous waste, and petroleum quality surveillance operations.

C-1.8.6 Fuel Distribution System Mechanic (FDSM):

The FDSMs must be capable of inspection, evaluating conditions of, and maintaining fuel storage tanks, pipelines, and piping systems, product pump, filter, meter, gauge, and flow control mechanisms, manifold and valve systems, and other related petroleum system components. He/she must be capable of detecting/recognizing system component malfunction, misalignment, leak, and adjustment issues and performing scheduled and unscheduled fuel system maintenance within the scope of this PWS. The FDSM must be capable of removing, repairing and replacing system components, and have a basic knowledge of automated tank gauging systems, high/low level alarms, and cathodic protection systems.

C-1.8.7 Fuel Laboratory Technician (FLT):

The fuel laboratory technician must be experienced in the use of common fuel sampling equipment, aviation and ground fuel sampling procedures, and conducting laboratory tests of petroleum products commensurate with the level of analysis required to be performed. All personnel performing these duties must be properly trained in accordance with applicable regulations and must be knowledgeable and capable of performing the various methods and means of sampling petroleum handling equipment and systems, from receipt to product issue, the operation, maintenance, and calibration of laboratory equipment, record keeping and laboratory safety procedures. Personnel assigned are required to perform the full spectrum of quality surveillance sampling and testing as may be required to include weekend and holiday fuel support.

C-1.8.8 License, Special License, Skills, Training, and other Certifications:

All drivers must be licensed in accordance with the vehicle operating laws, regulations, and code for the state in which they will operate equipment and must be/remain in compliance with all such requirements for the duration of their employment under this contract. The contractor must ensure that drivers required to operate vehicles and equipment on public roads are licensed for the class of vehicle to be operated on such public roads. All service personnel who will operate fuel-servicing vehicles on or off station must hold a current and valid Commercial Driver’s License (CDL) with the appropriate tank truck and HAZMAT endorsements. Specific tasks may require other special licenses, skills, training or certifications. All special licenses and certifications must be included in employee training records and available for inspection by the COR upon request.

C-1.9 Correspondence and Visits:

The contractor must notify the COR of any and all visits or notice of intent to visit contract management, its employees, or the contracted facilities by any federal, state, local, base (military) office/agency, union representative, or contract corporate officers. Except for that considered to be company or proprietary documents, the contractor must provide the COR copies of all correspondence resulting from such visits. The contractor must establish a maintain a visitor’s log showing name of all visitors, date of visit, time of visit, organization, and reason of visit.

C-1.10 Records Management:

Documents held or generated by the contractor must be open and readily available to inspection, review, and audit for the duration of the contract and any subsequent and contiguous contract periods. The contractor must submit reports to the appropriate agency for compliance with federal, state, and local requirements. In addition, special reports may be requested for audits, inspections, reviews, and research. Should proprietary company, or non- DOD maintenance and accounting systems be installed by the contractor, the contractor must provide continuous secure web access or access to a secure workstation. On termination of the contract, all records except personnel files, training records, contractor-furnished equipment records, and proprietary company management records must be turned over to DLA Energy.

C-1.11 Labor Reporting:

The contractor must report all contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Defense Logistics Agency via a secure data collection site. The contractor is required to completely fill in all required data fields per the paragraph below.

C-1.12 Reporting Inputs:

The reporting will be for the labor executed during the period of performance during each fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data must be reported no later than October 31 of each calendar year. Contractors may direct questions to the DLA help desk at http://www.ecmra.mil.

C-2.0 PERFORMANCE REQUIREMENTS

C-2.1 Fuel Operations:

The contractor must receive, maintain, store, sample and test, internally transfer, and issue petroleum products. The contractor must be responsible for all fuel-servicing operations and safeguarding facilities, equipment, and fuel products under its control during normal and adverse conditions.

C-2.1.1 Dispatch Center:

Requests for all fuel services must be taken by and processed by the fuel dispatch center. Based on the specific request, equipment and personnel must be dispatched and controlled as needed to satisfy the request received. All requests for fuel services must be recorded, monitored, and historical records kept utilizing appropriate software and business systems. The dispatch center must be staffed by contractor personnel during hours of operation as required in Appendix A.

C-2.1.2 Fuel Servicing:

The contractor must issue, defuel, and provide off-station fuel services to aircraft and support equipment by mobile fuel servicing vehicles and fixed direct refueling systems. Aircraft fuel services must comply with Naval Air (NAVAIR) 00-80T-109, Aircraft Refueling Naval Air Training and Operating Procedures Standardization (NATOPS) Manual, and all other applicable military, federal, and commercial policies regarding the performance of aircraft fuel servicing operations. It is the responsibility of the contractor to identify situations where the contractor believes applicable guidance conflicts. However, in the absence of guidance by the KO or COR to the contrary, the NATOPS will take precedence over conflicting guidance and or procedures.

C-2.1.3 Direct Refueling Operations (Hot Pits):

Refueling services must be provided to all squadrons within the hours noted above and funded under the Monthly Usage Charge CLIN of this contract. The contractor must staff to provide a full crew (deadman pit operator, plane captain/nozzle operator and fire watch) direct refueling service for two lanes. Subsequent pit/lane openings will result in the shift of contract personnel to operate four open lanes with supplemental manning provided by the squadrons being serviced. Regardless of the contractor/squadron manning mix, the contractor shall maintain control of the pit (deadman operator). No more than four of the eight lanes will be used at any one time and will require six contract operators and six qualified supplemental squadron personnel.

C-2.1.4 Response Time:

As outlined in Operating Hours in Appendix A, the contractor must be capable of providing fuel services to station and transient aircraft 24 hours a day. Each request for fuel services must result in the dispatch and arrival of a fuel servicing truck/operator to the aircraft identified by the requester within 20 minutes from the time the request is received by the dispatch center. If a request for services is for multiple aircraft, the contractor must respond to any subsequent requests for refueling in the order prioritized by the Airfield operations center (AIROPS). Upon receiving a request from AIROPS to service additional aircraft while the contractor is responding to an earlier service request, the contractor is required to affirmatively request clarification of service priorities from AIROPS. The multiple aircraft response rule does not preclude the requestor from requesting more than one fuel service truck. In response to all pre-scheduled services, the contractor must be physically present on site at the time the aircraft to be serviced arrives at the designated refueling pit. Driver and operators must not service aircraft to which they are not directed without approval by the dispatch center, nor interrupt the flow of work, nor must they interrupt servicing operations for rest or meal breaks without proper relief or explicit approval of the fuel dispatch center. On arriving at an aircraft, operators must take all steps and precautions necessary to service the aircraft in accordance with NAVAIR 00-80T-109, Aircraft Refueling NATOPS Manual. Service response times in excess of this requirement must be fully and accurately recorded and explained in the dispatch pass down log and management reports.

C-2.1.5 Direct Fuel Servicing Equipment The direct refueling system and the four 30,000-gallon day tank system must be inspected, maintained, and operated by the contractor. Equipment/system inspections and product sampling/testing must be completed and documented prior to the initial use of the equipment for the duty day.

C-2.1.6 Mobile Fuel Servicing Equipment The contractor must provide the fuel servicing equipment in sufficient numbers to undertake the workload. The contractor must fully maintain all furnished trucks, tractors, equipment fuel tanks, refueling/defueling systems, and components ready for dispatch condition. Equipment inspections and product sampling/testing, i.e., periodic Type "C" product analysis, must be completed and documented prior to the initial dispatch of the equipment for the duty day.

C-2.1.7 After Hour Response:

The contractor must establish an after-hours notification mechanism: a means of being contacted in the event emergency services or workforce augmentation is required without prior coordination/notification. All services required outside of the normal hours of operation without prior coordination/notification must be met within two hours as measured from the time the contractor is notified until the operator is in position to perform the service required. If the contractor is notified in advance of requirements for after-hours service, the contractor will be in place to perform the required services as required in paragraph C-2.1.4. All after hours support will be the contractor’s responsibility under the Monthly Usage Charge CLIN at no additional cost to the DLA Energy.

C-2.1.8 Off Station Operations:

If required, aviation and ground fuel deliveries over public roads to off station locations must be accomplished using equipment that is configured and licensed/permitted for use on public roads. All Federal, state, and local inspections, licensing or permits, and insurance requirements for the equipment used, must be a responsibility of the contractor. Furthermore, the contractor must ensure that cargo quantities and vehicle weights are adjusted to meet the all Federal, state, and local highway laws, regulations, and code for traveling over public roads.

C-2.1.9 Air Show Fueling Services:

Air Show requirements are executed under established policy DoD Directive 5410.18 and not covered under Monthly Usage Charge CLIN. The Air Station has the option under DoD Directive 5410.18 to contract air show requirements exterior from DLA Energy contracted fuel services. The fuels contractor has the option to bid on such contract requirements and utilize contractor furnished equipment. Should the Air Station choose to utilize the DLA Energy contracted fuels services, requests for such services must be submitted to the DLA Energy KO 30 days prior to the event start date. A proposal must be submitted by the contractor that includes staffing, equipment, and materials utilized beyond contracted requirements. The proposal will be negotiated with DLA Energy, NAVSUP Energy, and requesting activity, in advance, through the KO for payment via firm fixed price and contract modification. Given the air show dates and tasking, the contractor must, by whatever means deemed most cost effective plan for and support all requirements. Recommend the contractor have the option of performing the services, utilizing rental/lease equipment, or subcontracting to another company. The Military Interdepartmental Purchase Request (MIPR) is the only method available and accepted for transferring funds for air show services. Before contractor is authorized to proceed, MIPR must be accepted by DLA Energy not less than seven days prior to air show services.

C-2.1.10 Jet Fuel Services Data:

The Squadrons and Aircraft Assigned Table found in Appendix A, lists squadrons/aircraft currently assigned to the installation and provides a local picture of the services required on a day-to-day basis. The contractor must keep this table, as well as the home station aircraft database in FMD, current. Transient aircraft ranging from trainer, fighter series, to the larger military transport requiring multiple truck services are common.

C-2.2 Bulk Storage Operations:

Bulk Storage operations are defined as the receipt, storage, handling, inter-terminal product movement, and issue of capitalized bulk fuel products at the Navy owned facilities via all modes of conveyance (tank truck, and pipeline) 24 hours a day, seven days a week, year round (24/7). The contractor must be responsible for performing bulk fuel operations, system inspections, preventive maintenance, quality surveillance, inventory accountability and safeguarding fuel supplies under its control during normal and adverse conditions. Bulk operations requires a dedicated fuel scheduler capable of receiving fueling request from customers; scheduling shipments, deliveries, and receipts; making scheduling changes; and creating daily schedules of fuel operations. All assignments and control of qualified personnel will be handled to ensure compliance with approved standards and operating procedures.

C-2.2.1 Bulk Output:

Fuel is transferred from bulk storage to the direct refueling system day tanks and issued to the hot pits/lanes. Fuel is issued from bulk storage to refuelers via the truck fill stands. The bulk storage system must be kept in the ready-to-pump (issue) mode to supply product on demand.

C-2.2.1.1 Bulk Storage System:

Bulk storage consists of two 20,000 barrel aboveground storage tanks for F-24, truck fillstands, and other components applicable to a bulk facility.

C-2.2.2 Transfers to Refuelers:

The truck fillstand is a driver-operated, supply on demand or self-service system used to fill refuelers. Documentation relevant to refueler top-offs and the disposition of those documents must be compiled and controlled in a manner as to ensure compliance with DLA Policy.

C-2.2.3 Transfers to the Day Tank System:

Transfers to the day tank system must be monitored by a FDSO who must remain in contact with the day tank system operator during transfer operations. The contractor must be responsible for all coordinated gauging, measurement, reconciliation, and documentation actions relevant to all transfer operations.

C-2.2.4 Receipts, Ground Fuels:

MRR and DS2 are received by commercial tank truck. The contractor must undertake all actions to receive product and store in their respective tanks.

C-2.3 Service Station:

Dispensing of ground products from a fixed automated facility/system to authorized customers, are conducted at the North St. Station . The service station is manned only to the extent necessary to undertake system inspections, perform maintenance, conduct inventories, and receive product deliveries. The contractor must be responsible for providing the qualified personnel to perform the aforementioned tasks and duties as further defined within this section.

C-2.3.1 Operations:

The North St Station consists of a dispensing facility connected to one 10,000-gallon aboveground MRR bulk tanks and one 10,000-gallon above ground DS2 tank. All products are received by commercial tank truck. The contractor must track ground fuels inventories and order products as needed to meet DLA Energy Accounting Policies and maintain appropriate levels to ensure uninterrupted service. Disruption of automated service station function may require manual operation of the facility or the dispensing of products from a ground fuel servicing truck, and manual documenting of issues. In the event of a power, system, or mechanical failure that renders the service station completely inoperable, the contractor must post directions to the alternate source of products and the hours of operation.

C-2.3.2 Automated Dispensing System Key Management:

The contractor must be responsible for issuing and revoking keys as required in writing by the COR and in accordance with DLA Energy Policy P-5, Vehicle Identification Link (VIL) Key Encoding, Accountability, and Control and downloading the lock-out list for WEX Cards each week. The contractor will provide keying services for the keys.

C-2.3.3 Service Station Outage In the event of a service station, system failure during which the station can be operated manually, the contractor must establish servicing hours and staff the service station to assist customers and manually document issues/sales/transactions, which will be entered into FMD for billing. Disruption of automated service station function may require the dispensing of products from a ground fuel servicing truck. The contractor must provide the personnel and equipment to maintain the availability of ground fuel products to its customers and account for the product IAW DLA Energy policy.

C-2.4 Ground Fuels:

Issues or defuels by truck to authorized customers. The contractor must be responsible for performing all ground fuel delivery operations and safeguarding fuel supplies under its control during normal and adverse conditions.

C-2.4.1 Equipment:

The contractor must furnish and maintain ground fuel servicing equipment necessary to undertake delivery operations during the days and hours specified in Appendix A. The contractor must fully maintain all equipment and associated components in a safe, serviceable, and ready for dispatch condition.