GTMO_PWS_Oct_17_2017.pdf

PERFORMANCE WORK STATEMENT (PWS)

for

AIRCRAFT/GROUND FUEL SERVICES

and

FUEL STORAGE AND DISTRIBUTION

under

SOLICITATION SPE603-18-R-0503

at

NAVAL STATION GUANTANAMO BAY, CUBA

Dated: October 16, 2017

TABLE OF CONTENTS

C-1.0 REQUIREMENTS AND DELIVERABLES 1

C-1.1 Responsibilities 1 C-1.2 Facilities 1 C-1.3 Contractor Detailed Plans 1 C-1.4 Contract Turnover 3 C-1.5 Quality Monitoring and Evaluation 3 C-1.6 Staffing 3 C-1.7 Essential Personnel 3 C-1.8 Service Personnel 4 C-1.9 Correspondence and Visits 5 C-1.10 Records Management 6 C-1.11 Labor Reporting 6 C-1.12 Reporting Inputs 6

C-2.0 PERFORMANCE REQUIREMENTS 6

C-2.1 Fuel Operations 6 C-2.2 Bulk Storage Operations 7 C-2.3 Service Station 9 C-2.4 Ground Fuels 9 C-2.5 Used Oil Handling 9 C-2.6 Recyclable and Recoverable Fuels 9 C-2.7 Product Inventory Accountability 9 C-2.8 Product Quality Surveillance 9 C-2.9 Maintenance 10 C-2.10 Training 14 C-2.11 Safety 14 C-2.12 Environmental 14 C-2.13 Security 15 C-2.14 Property 15 C-2.15 Use of Navy Facilities 15

C-3.0 CONTRACTOR AND GOVERNMENT - FURNISHED

EQUIPMENT

C-3.1 Vehicles and Equipment 16 C-3.2 Records 17 C-3.3 Disposition of Property 18 C-3.4 Property Storage 18 C-3.5 Equipment Inspection 18 C-3.6 Other Contractor Provided Equipment and Supplies 18

Appendix A Facility Specific Information 20 Appendix B Definitions, Acronyms, and Abbreviations 25 Appendix C Reference Documents 27 Appendix D CAC Card Procedures 29

(as of October 12, 2017)

C-1.0 REQUIREMENTS AND DELIVERABLES

C-1.1 Responsibilities: This Performance Work Statement (PWS) is established to identify the responsibilities of the Government owned Contractor operated, hereafter referred to as the Contractor, to manage, maintain, and operate Navy owned fuel facilities and equipment at Naval Station (NS) Guantanamo Bay (Leeward Point Field and Windward Point), CU, hereafter and collectively referred to as NS Guantanamo Bay. Furthermore, this PWS establishes the Contractor’s responsibility to manage, maintain, and operate contractor furnished mobile fuel servicing equipment as well as to provide, maintain, and operate specified vehicles and equipment required to support the facilities, equipment, vehicles, ships, and aircraft assigned to and as may transit, deploy to, or exercise from NS Guantanamo Bay.

C-1.2 Facilities: The NS Guantanamo Bay fuel facility is a complex system of tank farms located on the Windward and Leeward Point operating sites separated by Guantanamo Bay. Fuel storage facilities consist of three (3) widely separated tank farms, Happy Valley, Oil Point on the Windward Point, and the JP5 tank farm at Leeward Point.

Products are received by tanker/barge at the tank farms on the Windward Point and subsequently redistributed within those tank farms to support visiting ships and to facilities such as the base power and desalinization plants. JP5 is transferred from Windward Point to the Leeward Point tank farm by a buried/underwater pipeline. Windward Point, primarily an afloat and base fuel support system, consist of the aforementioned tank farms, two piers, a wharf, an automated services station, the fuel laboratory, ground fuel truck fillstands, and various other fuel facilities. Leeward Point, the airfield facility, consists of the JP5 tank farm, a fillstand facility that also serves as the refueler parking area, a small F76 storage facility, and an automated service station. As noted, JP5 is supplied by pipeline from Windward Point to Leeward Point. Ground fuel for the Leeward Point service station and F76 storage facility are delivered by tank truck that must be transported from Windward Point to Leeward Point by ferry.

C-1.3 Contractor Detailed Plans: The Contractor must submit all detailed plans listed below to the Contracting Officer for review and acceptance no later than 60 days prior to the start of the contract performance period and ensure that all required plans are accepted and approved by DLA Energy 30 days prior to start of the contract performance period. DLA Energy reserves the right to request changes or modifications to any detailed plans at any time throughout the contract performance period. The plans are considered dynamic documents and must be updated as required throughout the contract period. Updates will be provided to the COR and Contracting Officer for review and acceptance as changes are made. These plans may be used by the COR for monitoring and assessing contract performance.

C-1.3.1 Contract Compliance Plan: The Contractor is responsible for ensuring compliance with all contract performance requirements. The inspection system must be used by the Contractor to measure performance on a continuous basis throughout the contract performance period and any contract option periods. The Contract Compliance Plan (CCP) must include performance requirements for all of the services and specific tasks listed in this PWS and the Contractor’s own performance based plans. General performance criteria must include the Contractor’s ability to provide; continuous support capabilities as specified in this PWS, record keeping and reporting procedures pertaining to administrative requirements, facility operations, and upkeep of facilities and grounds. The CCP must include time specific checklists for evaluation of all operational requirements. The CCP must address procedures for corrective actions including the resolution of any Corrective Action Requests (CAR) and Quality Deficiency Reports (QDR) generated by the CO/COR. The CCP must be made available for CO/COR review upon request at any time during the contract performance period.

C-1.3.2 Product Quality Surveillance Plan: A comprehensive plan to ensure that products placed in the care of the Contractor are properly handled, remain on-specification, and are ready for issue. The plan must include policy and procedure regarding product sampling, visual examination of samples, and the submission of samples needing further analysis to the regional fuel laboratory. In addition, the plan must outline the documentation of samples and test results, reports and records keeping applicable, and actions to be taken in case of unacceptable test results. The plan must fully outline Contractor responsibilities for quality surveillance under this contract.

C-1.3.3 Maintenance Plan: The contractor must provide a detailed daily, weekly, monthly, and situational maintenance plan for all facilities, equipment, and system components. The contractor must provide a detailed maintenance plan for all facilities, equipment, and system components. The Maintenance Plan must clearly outline the process of planning, programming, accomplishing, documenting, and reporting all maintenance actions and must include the installation and use of a contractor furnished computerized maintenance management system (CMMS) to track maintenance for components and facilities at all sites. The plan will be continuously reviewed over the course of the contract and any need for change must be communicated to the contractor through the Contracting Officer. The complete Maintenance Plan will include a copy of all maintenance action forms, listings and reports to be generated by the CMMS.

C-1.3.4 Operations and Staffing Plan: The Operations and Staffing Plan is a comprehensive and detailed matrix that outlines all staffing aspects, to include subcontracting, and requirements regarding the management and labor force to undertake the required tasks. The plan must include a detailed organization chart showing the number of employees identified by wage determination, job classification, and full/part time employee status, a brief description of the tasks to be performed, and the duty description of the employee that will perform the task described. A staffing matrix defining staffing in terms of full time equivalents (FTEs) for a typical seven-day workweek must be included. Operating hours are detailed in Appendix A.

C-1.3.5 Environmental Protection Plan: The Contractor must submit a comprehensive and detailed plan outlining policy, procedures, and safeguards necessary to protect the environment. The Contractor’s plan must be site specific, cover all areas, facilities, equipment, duties, and tasks for which the Contractor is responsible, establish mishap reporting procedures as required below, and elaborate on issues that may be unique to the activity. The plan must comply with all applicable Federal, DoD, Navy, state, local references and laws.

C-1.3.6 Equipment Provisioning Plan: The contractor must identify and include the types and quantities of vehicles, major equipment items, i.e., powered grounds maintenance equipment (unless subcontracted), computer systems, and office machines, necessary to support the locations under this contract. Upgrading or modifying equipment to meet specific off station and public over-the-road requirements, licensing or obtaining permits for equipment and personnel, and the adherence to all insurance requirements must be the responsibility of the contractor. Vehicles, pantographs, and/or hose carts must be in an up-to-date maintenance and operational condition to withstand the entire contract. Information relevant to vehicles and equipment capabilities such as and not limited to manufacture date, mileage/hours, make, and model along with the maintenance plan for all vehicles and equipment, must identify each piece and will be utilized in determining operational abilities. Contractor equipment must be on site and available at the start of the performance period. Should the contractor be required to lease equipment due to long lead times or unexpected delays with procuring equipment they will do so at their own expense to ensure there is no disruption of service. All leased vehicles and equipment must meet the performance requirements and specifications as stated in this PWS.

C-1.3.7 Contract Contingency Plan: The Contract Contingency Plan must outline contractor actions to ensure there are no significant interruptions. The plan must provide specific details regarding labor issues as may result from potential strike actions, military contingency, war time, and emergent staffing requirements, (subcontracting where required), and the replacement of equipment. The Contractor must be responsible for repairing or replacing inoperable equipment or obtaining additional equipment and labor required to carry out day-to-day and contingency operations. The plan must include contingencies for major/minor breakdowns or unavailability of contractor-furnished equipment such as vehicles, pantographs, and/or hose carts to meet the contract requirements. The contingency plan must detail fluctuating quantities of equipment (e.g., such as one refueler out of service, two refuelers out of service, three to four or more) and a resolution for each situation without any interruption of customer service.

C-1.3.8 Security Plan: The Contractor must provide a detailed Security Plan and identify their responsibilities for maintaining the security of Navy facilities, including contingency procedures for power outages, inoperative automated equipment, data processing, and computer systems, as well as any Contractor furnished equipment, tools, and materials. The plan must outline policy, guidance, and procedures regarding facility access controls, visitor logs, lock and key controls, Automated Data Processing (ADP) security, and local force protection measures.

C-1.3.9 Inventory Control and Accountability Plan: A detailed plan must be written to ensure contractor compliance with the inventory, accounting, and reporting requirements of DOD 4140.25M, DOD Management of Bulk Petroleum Products, Natural Gas and Coal, DLA Energy and Navy instructions, policies, and regulations.

C-1.3.10 Safety Plan: The contractor must provide a detailed plan outlining procedures necessary to maintain safety in accordance with applicable federal, state and local laws and regulations. At a minimum, this plan must include industrial hygiene, confined space entry, disaster preparedness, fire prevention and protection, hazardous waste operations, emergency response, safety and health standards, Safety Data Sheets, accident /incident reporting, and safety procedures during general fuel handling operations. The plan must also include name of responsible individual that will monitor the safety program and maintain records.

C-1.3.11 Training Plan: The Contractor must provide a comprehensive plan outlining training and objectives.

The plan must list course and subject titles of materials to be used, a brief description of the subject, identify training sources, establish the frequency of training, and detail the method of monitoring plan compliance and record keeping. Training required by Federal, DoD, Navy, state, local references and laws, must be included.

C-1.4 Contract Turnover: The contractor must allow access to the terminal as agreed upon by the Contracting Officer to assist the incoming contractor to accomplish a facilities walk-through: to include observing operations, product sampling and testing, and a complete product and Navy-furnished equipment inventory. In addition, the contractor must have all their required vehicles, equipment, supplies, materials, and documents on-site for physical inspection, count, and/or review by representatives of DLA Energy, NAVSUP Energy, and COR. The expense of making all such property available must be borne by the contractor. A list of all contractor supplied vehicles and equipment will be presented at time of inspection.

C-1.5 Quality Monitoring and Evaluation: DLA Energy must utilize a Quality Surveillance Plan (QSP) to monitor and evaluate the contractor’s performance throughout the contract performance period. DLA Energy may also perform customer satisfaction surveys, which may be used as part of the assessment of contractor’s performance. The Contracting Officer has the option to increase the frequency of surveys to address contract compliance issues as needed.

C-1.6 Staffing: The contractor must provide sufficient staffing to accomplish all functions and tasks to include simultaneous operations. There is no provision for augmentation or overtime. The contractor’s staffing must be flexible and fully capable of meeting all demands of cold aircraft fuel services (to include reserve training), ground fuel services, bulk storage, barge, ship refueling and pipeline operations, quality surveillance, general management, and administrative functions.

C-1.6.1 Workload: Based on historic information coupled with current flight operations schedules, aircraft/squadron deployments, exercise and training schedules provided by the base, the contractor must be fully responsible for adjusting levels of service and providing personnel and equipment to meet workload demands for day-to-day operations.

Unforeseen workloads such as the testing of fuels after normal laboratory duty hours or contingency support of any type are not quantified but are required to be supported. This will all be included in the monthly usage charge CLIN of the proposal.

C-1.6.2 Knowledge and Skills: The Contractor must ensure that personnel assigned to all tasks have the requisite knowledge and skills to meet the performance standards for those tasks and comply with all applicable all Federal, State, DOD, DLA Energy, Navy, and station/base regulations, instructions, guidelines, policy, and codes. All employees must be able to read and understand English (be literate) to the extent they can understand and follow oral instructions/directions, read and understand instructions, directives, regulations, operating procedures, detailed written orders, and training materials, and be capable of writing in English to compose required detailed reports. All employees must be capable of performing basic numeric operations (addition, subtraction, multiplication, and division) and the use of numbers as they relate to ledgers, logs, forms, meters, gauges, and measuring devices such as tapes, thermometers, hydrometers, and other instruments as may be used during the receipt, handling, inventory and issue of petroleum products.

C-1.6.3 Employment Standards: All employees or persons who may be hired to represent, perform on behalf of, or work under the management of the contractor must comply with all Federal, State, DOD, DLA Energy, Navy, and station/base regulations, instructions, guidelines, and policy regarding employment at and entry to base facilities. The Contractor must ensure that they meet the requirements of employment and conform to the rules regarding, but not necessarily limited to, security, clearance, identification policy, vehicle registration and operation of a POV on station, and medical program. The use of the exchange and military facilities, and other local rules, guidance, or prohibitions that may apply to their entrance to and activity or employment on station.

C-1.7 Essential Personnel: The Corporate Executive Officer, Site Manager and the Assistant Site Manager, are essential personnel and must have the education, training, background/experience, and skills required and necessary to make fiscal and management decisions, direct personnel, and work with individuals at all levels of corporate management and the military for this contract. Resumes must be submitted for these personnel 30 days prior to Performance Period (start of contract). The resumes must be reviewed and accepted by DLA Energy. A replacement candidate’s resume must be submitted for review and accepted by DLA Energy prior to assuming duties. In the event it becomes necessary to replace any service personnel, the contractor must notify the CO/COR as to the final work day or termination date of the outgoing person and a plan outlining specific dates/time frames for the hiring of the replacement person that supports the experience as noted below.

C-1.7.1 Corporate Executive Officer: To assure continuity between the contracted location/activity and corporate office, the Contractor must employ an executive, who, for the duration of the contract, can make fiscal, management, and administrative decisions concerning this contract. He/she must have a complete understanding of the terms and conditions of this contract and must be knowledgeable of fuel management and operations to the extent outline herein.

C-1.7.2 Terminal Manager (TM): The contractor must employ an experienced Terminal Manager. His/her experience should be current and relevant to the facilities, and any contractor provided equipment to be utilized. The TM must have a minimum of five years’ experience in petroleum storage and distribution operations, airfield fuel services, and fuel systems maintenance. He/she must have performed as a supervisor for at least two years within the five-year period prior to the individuals hiring date with the contractor.

C-1.7.2.1 Required DLA Energy TM Training: DLA Energy Policy P-32 provides training requirements and procedures for Terminal Mangers. The Terminal Manager must comply with DLA Energy Policy P-32 and complete all training requirements established therein. This training is funded by DLA Energy. In addition, the TM will complete required underground storage tank Operator Training and Spill Response Training.

C-1.7.2.2 Collateral Duties: Other than those administrative duties commonly associated with an individual in a management position, the terminal manager must not have collateral duties nor must the position be a collateral duty. The Terminal Manager at SCI may have collateral duties such as; Fuel Distribution System Operator or Driver/System Operator to supplement the day-to-day workforce.

C-1.7.3 Assistant Terminal Manager (ATM): The contractor must employ an Assistant Terminal Manager.

The individual employed must have a minimum of two years’ experience in petroleum services operations and documented supervisory experience gained prior to the contract start date or the individual’s hiring date. That experience must be supervisory experience in bulk storage or mobile fuel servicing operations with emphasis on equipment/systems maintenance and quality surveillance.

C-1.7.3.1 Collateral Duties: The Assistant Terminal Manager may have collateral duties such as; Fuel Distribution Systems Mechanic (FDSM), Fuel Distribution System Operator (FDSO), Driver/SystemOperator (DSO), and Fuel Laboratory Technician (FLT). However, the ATM may not act as the Dispatcher/Computer Operator, (DCO) to supplement the day-to-day workforce. Assistant terminal managers elevated to the terminal manager position, short or long term, must have no collateral duties.

C-1.8 Service Personnel: The personnel/position descriptions cited within this section are those classes of service employees applicable to this contract. In the event there is no wage determination listing for a class of service employee required, the contractor must submit a request to conform to a specific wage determination category to the DLA Energy Contracting Officer with the initial offer. All such conformance issues must be resolved prior to the submission of the final revised offer. When requested by DLA Energy or the Navy, the contractor must submit a staffing roster that identifies personnel by name, position, full or part time status, and their date of hire.

C-1.8.1 Dispatcher (DCO):The Fuels Dispatcher must possess sufficient skills to effectively operate the dispatch system and Business System Management-Enterprise (BSM-E)/Enterprise Business System (EBS) and Fuel Manager Defense (FMD). He/she must also be familiar with the use of Microsoft standard office products such as Word and Excel to ensure that daily fuel operations are conducted in an effective and efficient manner. In addition, dispatchers must be knowledgeable of radio communications, instructions/regulations pertaining to fueling and defueling of DOD and civilian aircraft, and forms used to document aircraft fuel servicing. He/she must demonstrate familiarity with the layout of the base and outlying fields as well as the airfield and aircraft parking areas and restrictions applicable to servicing aircraft within those areas. Individuals acting as dispatchers must be capable of communicating in English, both orally and in writing. Except for those administrative and accounting duties outlined within this PWS, dispatchers must not have collateral duties.

C-1.8.2 Fuel Accountant: The Fuel Accountant shall be fully knowledgeable of manual and automated fuel management and accounting systems such as the Fuel Manager Defense (FMD), Fuel Enterprise Server (FES), EBS, and the Supply computer systems applicable to the processing of fuel management accounting data. He/she shall possess sufficient computer skills to use client/server applications in a Microsoft Windows environment. Those skills shall include the ability to logon; shutdown; initiate modems; manipulate files and resolve technical issues and problems required to maintain a fully functional file, records, and reporting system; send and receive email; and to use web browsers to send and receive information. The use of Microsoft standard office products such as Word, Excel, and PowerPoint; other commercial off the shelf applications, utilities; and custom software in such a manner that daily fuel operations are effectively and efficiently conducted may also be required. Those skills shall include the use of the real time information systems, the manipulation data within the Fuel Manager system and the related fuel management modules and status systems. He/she shall also be fully knowledgeable of all DLA Business System Modernization Interim Policy and Procedural Guidance for the receipt, handling, issue, inventory, and accounting of petroleum products. Additionally, the TM shall ensure that a fully trained alternate/back-up accountant will process transactions when the primary accountant is not available for duty to ensure compliance with DLA Energy P-10, Segregation of Duties.

C-1.8.3 Truck Driver/System Operator (DSO): DSOs must be qualified to perform fuel servicing operations (refuel/defuel) by mobile fuel servicing equipment/trucks, hose sets, and fixed direct fuel servicing systems (hydrants). A DSO may be required to perform the duties of hot refueling pit operator (deadman control), nozzle operator, or fire watch within a pit operation. Drivers must be trained in the appropriate use of radio procedures. DSOs must pass a contractor administered base and flight line familiarization test, practical equipment/facility competency tests, and must be certified, by the contractor, as qualified and the individuals’ training records updated prior to the unsupervised operation of any fuel servicing equipment. The contractor must re-certify personnel annually or as required. DSOs must be familiar with safety regulations applicable to aviation and ground fuel servicing operations on and around the airfield and supported activities.

Unless specifically directed by the Contracting Officer, the contractor must not be responsible for staffing the fire watch, nozzle operator, or refueling director/coordinator positions. The unit receiving services will be responsible for providing all staffing other than that of the fuel system or pit operator.

C-1.8.4 Fuel Distribution System Operator (FDSO): The FDSOs must have practical experience in operation of bulk fuel distribution systems and fuel barge operations. The FDSOs must be able to perform receipt, issue, storage, spill cleanup, preventative maintenance scheduling, hazardous waste, and petroleum quality surveillance operations.

C-1.8.5 Fuel Distribution System Mechanic (FDSM): The FDSMs must be capable of inspection, evaluating conditions of, and maintaining fuel storage tanks, pipelines, and piping systems, product pump, filter, meter, gauge, and flow control mechanisms, manifold and valve systems, and other related petroleum system components. He/she must be capable of detecting/recognizing system component malfunction, misalignment, leak, and adjustment issues and performing scheduled and unscheduled fuel system maintenance within the scope of this PWS. The FDSM must be capable of removing, repairing and replacing system components, and have a basic knowledge of automated tank gauging systems, high/low level alarms, and cathodic protection systems.

C-1.8.6 Fuel Laboratory Technician: The fuel laboratory technician shall be experienced in the use of common fuel sampling equipment, aviation and ground fuel sampling procedures, and conducting laboratory tests of petroleum products commensurate with the level of analysis required to be performed. All personnel performing these duties shall be properly trained in accordance with applicable regulations and shall be knowledgeable and capable of performing the various methods and means of sampling petroleum handling equipment and systems, from receipt to product issue, the operation, maintenance, and calibration of laboratory equipment, record keeping; and laboratory safety procedures. Personnel assigned are required to perform the full spectrum of quality surveillance sampling and testing as may be required to include weekend and holiday fuel support.

C-1.8.7 License, Special License, Skills, Training, and other Certifications: All drivers must be licensed in accordance with the vehicle operating laws, regulations, and codes of the state in which they will operate equipment and must be/remain in compliance with all such requirements for the duration of their employment under this contract. The Contractor must ensure that drivers required to operate vehicles and equipment on public roads are licensed for the class of vehicle to be operated on such public roads. Specific tasks may require other special licenses, skills, training or certifications.

All special licenses and certifications must be included in employee training records and available for inspection by the COR upon request.

C-1.9 Correspondence and Visits: The contractor must notify the COR of any and all visits or notice of intent to visit contract management, its employees, or the contracted facilities by any federal, state, local/base (military) office/agency, union representative, or contract corporate officers. Except for that considered to be company or proprietary documents, the contractor must provide the COR copies of all correspondence resulting from such visits. The contractor must establish a maintain a visitor’s log showing name of all visitors, date of visit, time of visit, organization, and reason of visit.

C-1.10 Records Management: Documents held or generated by the contractor must be open and readily available for inspection, review, and audit for the duration of the contract and any subsequent and contiguous contract periods. The contractor must submit reports to the appropriate agency for compliance with Federal, state, and local requirements. In addition, special reports may be requested for audits, inspections, reviews, and research. Should proprietary company, or non-DOD maintenance and accounting systems be installed, the contractor must provide continuous secure web access or access to a secure workstation. On termination of the contract, all records except personnel files, training records, contractor-furnished equipment records, and proprietary company management records must be turned over to DLA Energy.

C-1.11 Labor Reporting: The contractor must report all contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Defense Logistics Agency via a secure data collection site. The Contractor is required to completely fill in all required data fields per the paragraph below.

C-1.12 Reporting Inputs: The reporting will be for the labor executed during the period of performance during each fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data must be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk at http://www.ecmra.mil.

C-2.0 PERFORMANCE REQUIREMENTS

C-2.1 Fuel Operations: The contractor must receive, maintain, store, sample, internally transfer, and issue petroleum products. The contractor must be responsible for all fuel-servicing operations and safeguarding facilities, equipment, and fuel products under its control during normal and adverse conditions.

C-2.1.1 Dispatch Center: Requests for all fuel services must be taken by and processed by the fuel dispatch center. Based on the specific request, equipment and personnel must be dispatched and controlled as needed to satisfy the request received. All requests for fuel services must be recorded, monitored, and historical records kept utilizing appropriate software and business systems. The dispatch center must be manned by contractor personnel during hours of operation as required in Table 1 Appendix A.

C-2.1.2 Fuel Servicing: The contractor must issue, defuel, and provide fuel services to aircraft, support equipment and ships by mobile fuel servicing vehicles and pipeline. Aircraft fuel services must be in compliance with Naval Air (NAVAIR) 00-80T-109, and all other applicable military, federal, and commercial policies regarding the performance of aircraft and ship fuel servicing operations. It is the responsibility of the contractor to identify situations where the contractor believes applicable guidance conflicts. However, in the absence of guidance by the Contracting Officer or COR to the contrary, the NATOPS will take precedence over conflicting guidance and or procedures.

C-2.1.3 Response Time: As outlined in Operating Hours in Appendix A, the contractor must be capable of providing fuel services to station and transient aircraft 24 hours a day. Each request for fuel services must result in the dispatch and arrival of a fuel servicing truck/operator to the aircraft identified by the requester within 20 minutes from the time the request is received by the dispatch center. If a request for services is for multiple aircraft, the contractor must respond to any subsequent requests for refueling in the order prioritized by the Airfield operations center (AIROPS). Upon receiving a request from AIROPS to service additional aircraft while the contractor is responding to an earlier service request, the contractor is required to affirmatively request clarification of service priorities from AIROPS. The multiple aircraft response rule does not preclude the requestor from requesting more than one fuel service truck. In response to all pre-scheduled services, the contractor must be physically present on site at the time the aircraft to be serviced arrives at the designated refueling pit. Driver and operators must not service aircraft to which they are not directed without approval by the dispatch center, nor interrupt the flow of work, i.e., service aircraft to which they are not directed, without approval by the dispatch center, nor must they interrupt servicing operations for rest or meal breaks without proper relief or explicit approval of the fuel dispatch center. On arriving at an aircraft, operators must take all steps and precautions necessary to service the aircraft in accordance with NAVAIR 00-80T-109, Aircraft Refueling NATOPS Manual. Service response times in excess of this requirement must be fully and accurately recorded and explained in the dispatch pass down log and management reports.

C-2.1.4 Mobile Fuel Servicing Equipment: The Contractor must provide the fuel servicing equipment in sufficient numbers to undertake the workload. The Contractor must fully maintain all furnished trucks, tractors, equipment fuel tanks, refueling/defueling systems, and components ready for dispatch condition.

Equipment inspections and product sampling/testing, i.e., periodic Type "C" product analysis, must be completed and documented prior to the initial dispatch of the equipment for the duty day.

C-2.1.5 After Hour Response: The contractor must establish an after-hours notification mechanism: a means of being contacted in the event emergent services or workforce augmentation is required without prior coordination/notification.

All services required outside of the normal hours of operation without prior coordination/notification must be met within two

(2) hours as measured from the time the contractor is notified until the operator is in position to perform the service required.

If the contractor is notified in advance of requirements for after-hours service, the contractor will be in place to perform the required services as required in paragraph C-2.1.4. All after hours support will be the contractor’s responsibility under the monthly usage charge CLIN at no additional cost to the DLA Energy.

C-2.2 Bulk Storage Operations: Bulk Storage operations are defined as the receipt, storage, handling, inter-terminal product movement, and issue of capitalized bulk fuel products at the Navy-owned facilities via all modes of conveyance (tank truck, pipeline, and barge) 24 hours a day, seven days a week, year round (24/7). The contractor must be responsible for performing bulk fuel operations, system inspections, preventive maintenance, quality surveillance, inventory accountability and safeguarding fuel supplies under its control during normal and adverse conditions. Bulk operations requires a dedicated fuel scheduler capable of receiving fueling request from customers; scheduling shipments, deliveries, and receipts; making scheduling changes; and creating daily schedules of fuel operations. All assignments and control of qualified personnel will be handled to ensure compliance with approved standards and operating procedures.

C-2.2.1 Receipts: Products are received via tanker/barge at Pier Charlie, the primary receipt pier. Wharf Bravo is also equipped to receive JP5, F76 and MOGAS. The Contractor shall be responsible for all work, i.e., gauging, tanker/barge inspections, sampling, hose handling, system alignment, documentation, and system monitoring required and necessary to conduct all receipt related actions in a safe manner.

C-2.2.1.1 Issues: Products are transferred from the various tank farms by the network of piping systems, ground fuel fillstand and the pier/wharf areas. The Windward Point bulk storage areas supply product to ships, local desalinization and power plants, and to truck fillstand systems for subsequent delivery of products by truck throughout the base. Jet fuel is also transferred to the Leeward storage facility by the cross-bay pipeline via pump house 908 for subsequent issue to aircraft.

Failure of any of the pipeline systems would result in a reliance of truck transfers to vital facilities such as the desalinization and power plants. Bulk storage systems shall be kept in the ready-to-pump (issue) mode to supply product on demand.

Except for scheduled maintenance and other occurrences of which the fuel dispatch center has been notified, the Contractor shall maintain tank and fillstand systems in the ready to-issue mode and work to transfer/issue products on demand.

C-2.2.1.2 Storage Facilities: The facilities identified within this section are those that comprise the main storage system generally referred to as bulk storage, the fuel farm, or the tank farm. Tankage and components outside this area, the service station for instance, are covered in their respective sections. NS Guantanamo Bay bulk storage consists of five (5) sepa rate areas. The contractor must provide the necessary staffing to undertake and document daily and cyclical inspections, to operate components to receive and issue product, and to monitor the system. In addition, the contractor must be capable of performing all other functions relative to an active storage operation, i.e., inventory, quality limited to the visual analysis of samples taken, housekeeping, the securing of the system, and environmental protection.

C-2.2.2 Transfers to Refuelers: The truck fillstand is a driver-operated, supply on demand or self-service system used to fill refuelers. Documentation relevant to refueler top-offs and the disposition of those documents must be compiled and controlled in a manner as to ensure compliance with DoD Policy.

C-2.2.3 Internal Transfers: Internal Transfers may be necessary to consolidate product inventories, accommodate tank or pipeline repairs, or transfer product to Leeward Point. All transfers shall be monitored by FDSOs at both the issue and receipt point that shall remain in contact for the duration of the transfer operation. Internal or system transfers of ground products between the Windward and Leeward facilities must be accomplished by trucks that must be moved between these points by barge. The Contractor shall be responsible for all coordinated gauging, measurement, reconciliation, and documentation actions relevant to all transfer operations.

C-2.2.3.1 Transfer/Sale to the Power and Desalinization Plants: Product is issued via gravity fed pipeline from Happy Valley to Windward Point desalinization plant and power plant on daily-scheduled bases. The Contractor shall be responsible for all coordinated gauging, measurement, reconciliation, and documentation actions relevant to the transfer operations. In the event of a pipeline failure, the Contractor shall make daily delivers of product by tank truck.

C-2.2.3.2 Transfers/Sales to Ships: Bulk transfers/sales to military and USCG ships and other craft as may be authorized to take on product, shall be serviced/filled during the hours established in Table 1, Hours of Operation for Bulk Fuel Storage, Pier/Wharf Fuel Services. A Contractor bulk storage operator shall be present during all such custody transfer operations. Documentation relevant to the transfer of product shall be controlled in accordance with local instructions.

C-2.2.3.3 Charlie Pier: Pier “C” or Charlie Pier is the primary tanker/barge receipt pier. Headers, piping, and system components, and hose lines are exposed and readily accessible to fuel system operator. All products, JP5, F76, and MOGAS can be received.

C-2.2.3.4 Alpha Pier: Pier “A” or Alpha Pier is equipped to issue F76 only. Headers, piping, and system components, and hose lines are stored within a covered pier trench system. As part of the fuel servicing operation, the Contractor shall be responsible for removing, storing, and resetting trench covers, a task that requires a lifting device such as a forklift. The Contractor shall also be responsible for hose handling.

C-2.2.3.5 Wharf Bravo: Wharf “B” or Bravo Wharf can receive and issue JP5, F76 and MOGAS. Headers, piping, system components, and hose lines are stored within a covered pier trench system. As part of the fuel servicing operation, the Contractor shall be responsible for removing, storing, and resetting trench covers, a task that requires a lifting device such as a forklift. The Contractor shall also be responsible for hose handling.

C-2.2.3.6 Quebec Pier: Pier “Q” or Quebec Pier is at the Leeward Point and can receive F76 and JP5 by barge from Windward Point to the Leeward Point storage facilities on the hill above the pier landing. Barge movement and booming operation will be handled by Port Operations. Hose handling and barge operations shall be performed by the Contractor. At present no barge is available for fuel movements.

C-2.2.4 Boat Operations: Small craft/boat operations relevant to pier/ship receipt and issue operations as well as the visual survey of the waters under which the submerged Windward to Leeward Point pipeline traverse will require contract personnel to operate the two small boats provided by the contractor. Contract personnel who will be required to operate such boats shall be licensed in accordance with installation policy.

C-2.2.5 Service Station: The dispensing of ground products from a fixed facility/system to authorized customers, are conducted at Building 1040 Windward Point and Building 1321 Leeward Point. The service stations are staffed only to the extent necessary to undertake system inspections, perform maintenance, conduct inventories, and receive product deliveries. The contractor must be responsible for providing the qualified personnel to perform the aforementioned tasks and duties as further defined within this section. The contractor must track ground fuels inventories and order products as needed to meet DLA Energy Accounting Policies and maintain appropriate levels to ensure uninterrupted service.

Disruption of automated service station function may require manual operation of the facility or the dispensing of products from a ground fuel servicing truck, and manual documenting of issues. In the event of a power, system, or mechanical failure that renders the service station completely inoperable, the contractor must post directions to the alternate source of products and the hours of operation.

C-2.2.6 Automated Dispensing System Key Management: The contractor must be responsible for issuing and revoking keys as required in writing by the COR and in accordance with DLA Energy Policy P-5, Vehicle Identification Link (VIL) Key Encoding, Accountability, and Control and downloading the lock-out list for WEX Cards each week. The contractor will provide keying services for the keys.

C-2.2.7 Operations: Navy Distillate (F76) and MOGAS are stored and dispensed at the base (military) service stations. The Contractor shall continually track ground fuels inventories and replenish storage tanks as necessary at both locations to ensure the ready availability of product.

C-2.2.8 Windward Point: The Windward Point station consists of four (4) 5,000-gallon vaulted aboveground tanks two (2) F76 and two (2) MOGAS plus common service station components. Products are delivered to the station by the Contractor.

C-2.3.9 Leeward Point: The Leeward Point station consists of three (3) 5,000-gallon vaulted aboveground tanks one (1) F76 and two (2) MOGAS plus common service station. Products are delivered to the station by the Contractor.

C-2.4 Ground Fuels: Issues or defuels by truck to authorized customers (jet fuel may be used in lieu of diesel).

The Contractor must be responsible for performing all ground fuel delivery operations and safeguarding fuel supplies under its control during normal and adverse conditions.

C-2.4.1 Equipment: The contractor must furnish and maintain off-spec, and ground fuel servicing equipment necessary to undertake the projected workload and include specifications for the proposed equipment in their proposal. The contractor must fully maintain all equipment and components thereof in a safe, serviceable, and ready for dispatch condition.

Equipment inspections must be completed and documented on the vehicle inspection form of each equipment prior to the initial use of the equipment for the duty day.

C-2.4.2 Delivery: Ground fuels, regular unleaded gasoline (MOGAS) and Navy Distillate (F76) must be delivered as required. Unscheduled requests for ground fuel deliveries, for which there is no specific response time, received by the fuel dispatch center must be accomplished within the time limits mutually agreed upon by the requesting activity and dispatcher.

C-2.4.3 Delivery Points: At contract start up, the contractor must survey all locations and confirm schedules to ensure uninterrupted support. The contractor must routinely update the locations and schedules as changes occur.

C-2.4.4 Data Collection: The contractor must use 1898’s to document each ground fuel issue. The contractor must maintain a daily truck log of all ground fuel issues, defuels, and truck fills. The log must, at a minimum, reflect the date/time of service or truck fill, identify the facility or equipment serviced, the grade of product issued/defueled/filled, the quantity issued/defueled/filled, and the servicing vehicle number.

C-2.5 Used Oil Handling: Used oil collection and handling operations are undertaken by the installation Environmental Department.

C-2.6 Recyclable and Recoverable Fuels: The Contractor must be responsible for recycling and recovery of aviation and ground fuels aboard the installation. This includes, but is not limited to, quality surveillance samples, facility maintenance activities, and tank bottoms. The Contractor must be responsible for coordinating with the COR for disposition of all recoverable and recyclable fuel stocks in accordance DLA Policies and Instructions. All products classified as non-reclaimable are collected and disposed of by the installation.

C-2.7 Product Inventory Accountability: The contractor must be responsible for the inventory management of petroleum products held within the facilities, equipment, tanks, and vehicles under contractor control. The contractor must provide accurate inventories of all DLA Energy Capitalized Stocks under contractor control, in accordance with DoD 4140.25, all applicable DLA Energy and Navy Policies and Instructions, and all clauses of this contract. The contractor must be responsible for updating the COR to provide information to DLA Energy on current inventory levels IAW INT- I119.04 Inventory Control Records and Systems of Record. Any anticipated fuel shortages, based on customer requests, must be reported to the COR immediately. All product receipts, issues, shipments or transfers, must be properly documented and are auditable by DLA Energy.

C-2.8 Product Quality Surveillance: The Contractor will be responsible for maintaining the quality of the Capitalized Stocks in accordance with MIL-STD-3004 current version, Department of Defense Standard Practice, and Quality Assurance/Surveillance for Fuels, Lubricants and Related Products; NAVAIR 00-80T-109, Aircraft Refueling NATOPS Manual; and the Contractor’s developed PQSP.

C-2.8.1 Quality Determination: No petroleum products shall be received, or issued without first determining and confirming conformance with product quality requirements. Products shall be issued on a first-in, first-out basis unless otherwise specified or directed by DLA Energy. Non-conforming product must be reported to the COR immediately.

Anytime product is received into a tank, the tank’s contents must be suspended from issue pending quality conformance sampling and testing. The Contractor must ensure that certificates of quality conformance (test reports) are maintained on file for all on-hand fuel stocks.

C-2.8.2 Laboratory Operation: The Contractor shall operate and maintain the on-site petroleum laboratory (Winward and Leeward Points) and all test equipment. Calibration of laboratory test equipment, replacement of standards, and material necessary for daily operations shall be provided by the Contractor. Only qualified and trained personnel shall perform test and related laboratory operations. The Contractor shall provide and maintain a bench stock of all consumable and expendable material necessary for laboratory operations. All fuel containers will be emptied at the end of the day and or after sampling procedures are complete.

C-2.8.3 Sampling: The Contractor shall be capable of sampling and C level testing 24 hours a day, 7 days a week, every day of the year (24/7). Those samples requiring more than visual analysis shall be delivered to the fuel laboratory for testing. The Contractor shall take all required samples.

C-2.8.4 Housekeeping: Fuel laboratory facilities and equipment shall be maintained to the degree of cleanliness and order commensurate with a “quality surveillance” program. Fuel samples and chemicals shall be properly labeled and stored in the appropriate storage lockers, glassware washed, dried, and stored, and laboratory hardware stored so as to present an orderly appearance.

C-2.8.5 Documentation: The contractor must maintain a sample log and track sampling, and visual examinations of those samples. The sample log must reflect the date and time a sample is received, the type of sample, and the test results.

C-2.9 Maintenance: The Fuel Contractor shall be responsible…