ATTACHMENT_V_QASP_Navy_consolidated__2152016_Final.pdf

Effective February 16, 2016

QUALITY ASSURANCE

SURVEILLANCE PLAN

FOR

DLA-Energy Contracted Fuels Operations and Management Services at Navy Locations

TABLE OF CONTENTS

Paragraph Description Page 1 Purpose 3 2 Authority 1 3 Roles and Responsibilities 1 4 Performance and Surveillance 4

Appendix A Service Delivery Summary Table 3 Appendix B COR Report 12 Appendix C Customer Complaint Record 14 Appendix D DD Form 2772, Contract Discrepancy Report 15

1. Purpose

1.1. This Quality Assurance Surveillance Plan (QASP) is a Government-developed document used to determine if the Contractor’s/ performance meets the performance standards contained in the Performance Work Statement (PWS). The QASP establishes procedures on how this assessment/inspection process will be conducted, and it provides the details for the following continuous oversight process:

What will be monitored How monitoring will take place Who will conduct the monitoring How monitoring efforts and results will be documented

1.2. The contractor is responsible for implementing and delivering performance that meets contract standards and self-assessing that performance using its Contract Compliance Plan (CCP). The QASP provides the structure for the Government’s surveillance of the contractor’s performance to ensure it meets contract standards. It is the Government’s responsibility to be objective, fair and consistent in evaluating contractor performance.

1.3. The QASP is a living document, not part of the contract, or is it intended to duplicate the contractor’s CCP. . Flexibility in the QASP is required to allow for an increase or decrease in the level of surveillance necessary based on contractor performance. All surveillance documentation as a result of this QASP will be marked, “For Official Use Only”.

1.4. The Government may provide a copy of the QASP to the contractor to facilitate open communication. In addition, the QASP should recognize that unforeseen or uncontrollable circumstances might occur that are outside the control of the contractor.

1.5. The QASP should ensure early identification and resolution of performance issues to minimize impact on mission performance.

2. Authority

2.1. Authority for issuance of this QASP is provided under Part 46 of the Federal Acquisition Regulation (FAR), Inspection of Services clauses, which provide for inspection, acceptance and documentation of the service called for in the contract or order. This acceptance is to be executed by the Contracting Officer or a duly authorized representative.

3. Roles and Responsibilities

3.1. Government and contractor personnel have a part in ensuring the contractor performance meets the standards set forth in the PWS and applicable documents.

3.2. Program/Project Manager (PM) – The PM provides primary program oversight from requirements determination to project termination. The PM reviews the COR’s performance assessment reports and conducts periodic contract compliance visits to ensure successful contractor

PWS performance. The PM may serve as a direct conduit to provide Government guidance and feedback to the COR and contractor on technical matters, but the PM is not empowered to make any contractual commitments or any contract changes on the Government’s behalf.

3.3. Contracting Officer (KO) – The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms and shall safeguard the interests of the United States in the contractual relationship. The KO shall also ensure that the contractor receives impartial, fair and equitable treatment under this contract. The KO shall determine the final assessment of the contractor’s performance. A Contracting Specialist will assist the KO in the administration and evaluation of the contractor’s performance.

3.4. Contracting Officer’s Representative (COR) – The COR is responsible for providing continuous technical surveillance of the contractor’s performance, and uses the QASP to conduct the surveillance process. The COR is responsible for a wide range of surveillance requirements that effectively measure and evaluate the contractor’s performance. The COR shall keep a Quality Assurance file that accurately documents the contractor’s performance. The purpose is to ensure that the contractor meets the performance standards contained in the contract. The COR is responsible for reporting early identification of performance problems, and is required to provide an annual performance assessment to the KO which will be used in documenting past performance. The COR is not empowered to make any contractual commitments or to authorize any contractual change on the Government’s behalf. The COR is the eyes and ears (no voice) for the KO.

3.5. Other Government Personnel - Representatives from the Navy Supply Systems Command (NAVSUP), NAVSUP Fleet Logistic Centers (FLCs), NAVSUP Energy and the base have various roles and responsibilities in their interaction with the contractor, COR and DLA- Energy. NAVSUP Energy is the primary advisor to DLA-Energy on Navy fuel service contract requirements. FLCs work with NAVSUP Energy to conduct inspections of base operations and management which may involve the contractor directly or indirectly. At the base, there are many stakeholders who are customers of the contractor, and there are many offices that support or otherwise interact with the contractor and COR. Both the COR and contractor should request feedback through reports, customer surveys or complaints and other methods of communication.

However, none of these personnel are empowered to make any contractual commitments or to authorize any contractual change on the Government’s behalf.

3.6. Contractor Representatives – The contractor representatives include on-site and corporate managers who are chartered with fulfilling the contract requirements. On-site, the Terminal Manager (TM) and Assistant Terminal Manager are ultimately responsible for day-to-day contractor performance. The contractor CCP is used to evaluate their operation and on a periodic basis, provide a report to their corporate chain and the COR. If a Compliance Manager or similar titled position is designated, that individual performs internal inspections on behalf of the TM.

4. Performance and Surveillance

4.1. Contract Surveillance

4.1.1. The goal of the QASP is to ensure that contractor performance is effectively monitored and documented. The COR’s contribution is their professional, non-adversarial relationships with the KO, PM and the contractor, which enables positive, open and timely communications. The foundation of this relationship is built upon objective, fair and consistent COR evaluations of contractor performance against contract requirements. The COR uses the methods contained in this QASP to ensure the contractor remains compliant with contract requirements. Additionally, this QASP is based on the premise that the contractor, not the Government, is responsible for operations, management and contract compliance actions to successfully meet mission demands over the duration of the contract.

4.2. Service Delivery Summary

4.2.1. The Service Delivery Summary Table (Appendix A) incorporates the major task subareas of the PWS as the basis for evaluation of the contractor performance. For each area, the standard of service and threshold/Acceptable Quality Level (AQL) must be performed at least at the minimum level of service required to successfully meet the performance requirement.

4.2.2. The Surveillance Method and Performance Measure show how the COR will accumulate data relating to the specific measures to assess overall contractor performance. Inspection methodologies (Appendix B) provide more specific details the types and frequencies used in measuring performance.

4.3. Measuring Performance

4.3.1. Discrepancies in contractor performance generally fall into one of the three categories below, and are used to differentiate between levels of impact of the shortfall.

4.3.1.1. Critical Nonconformance. IAW FAR 46.101, critical nonconformance is likely to result in hazardous or unsafe conditions for individuals using, maintaining, or depending upon the supplies or services; or is likely to prevent performance of a vital agency mission. Examples include, but are not limited to:

A. Failure to adhere to policies, procedures, or regulations which would have been the proximate cause of or did result in a reportable safety incident, unsafe operation, injury, or accident.

B. Failure to adhere to policies, procedures, or regulations which would have been the proximate cause of or did result in a reportable environmental mishap or notice of violation.

C. Failure to adhere to policies, procedures, or regulations which would have been the proximate cause of or did result in a security incident or violation.

D. Failure to perform required tasks related to maintaining or failure in maintaining quality of fuel products.

E. Failure to provide and implement appropriate corrective actions for previously documented critical nonconformance within specified time frames.

4.3.1.2. Major Nonconformance. IAW FAR 46.101, major nonconformance is likely to result in failure of the supplies or services or to materially reduce the usability of the supplies or services for their intended purpose. Examples include, but are not limited to:

A. Failure to adhere to policies, procedures, or regulations resulting in customer impact.

B. Failure to adhere to policies, procedures, or regulations resulting in inventory supply chain failure or impact.

C. Failure to adhere to policies, procedures, or regulations resulting in facility, equipment, or vehicle maintenance downtime or unnecessary repair.

D. Failure to meet a safety, environmental, or security Performance Measure not otherwise identified as a critical nonconformance.

E. More than second-time consecutive repeat minor nonconformance.

F. Failure to provide and implement appropriate corrective actions for previously documented major nonconformance within specified time-frames.

G. Second-time consecutive repeat minor nonconformance discrepancies.

4.3.1.3. Minor Nonconformance. IAW FAR 46.101, minor nonconformance is not likely to materially reduce the usability of the supplies or services for their intended purpose, or is a departure from established standards having little bearing on the effective use or operation of the supplies or services. Examples include, but are not limited to:

A. Failure to adhere to policies, procedures, regulations or generally accepted practices or to meet a Performance Measure not otherwise addressed as a critical or major nonconformance.

B. First time consecutive repeat minor nonconformance Discrepancies.

C. Failure to provide and implement appropriate corrective actions for previously documented minor nonconformance within specified time frames.

4.3.2 Monthly Performance Rating Definitions

4.3.2. 1. In evaluating the quality of contractor’s performance, the following overall performance ratings and criteria will be used. The sub-factors used for each condition are specified in the Performance Requirements table below.

Performance

Rating Criteria (Monthly)

Exceptional No critical or major nonconformance; and all AQLs met; and no AQL’s exceeded.

Very Good No critical or major nonconformance; and all AQLs met; and at least one AQL exceeded.

Satisfactory No critical nonconformance; and no major nonconformance A, B, C, D, E; and no more than one major nonconformance F, G; and all AQLs met.

Marginal Not more than one critical nonconformance; and not more than one major nonconformance A, B, C, D, E; and no more than two major nonconformance’s F, G; or not all AQLs met.

Unsatisfactory More than one critical nonconformance or major nonconformance A, B, C, D, E; or more than two major nonconformance’s F, G; or not all AQLs met with one or more of AQL 1-6 not met.

4.3.3 Annual Contractor Performance Assessment Rating (CPAR)

4.3.3. 1. The COR will use the monthly inspections as the basis for providing the annual CPARs assessment of the contractor. The below table provides a rationale for the COR’s CPARs ratings which should be justified by the monthly ratings.

Performance Rating

Criteria (Annual)

Exceptional All monthly reports rated Exceptional, Very Good, or Satisfactory with more than half rated Exceptional

Very Good Does not meet the requirement for Exceptional; all monthly reports rated Satisfactory or above with more than half rated Very Good

Satisfactory Does not meet the requirement for Very Good; all monthly reports rated Marginal or above with more than half rated Satisfactory

Marginal Does not meet the requirement for Satisfactory; all monthly reports rated Marginal or above

Unsatisfactory Does not meet the requirement for Marginal; one or more monthly reports rated Unsatisfactory

4.3.4. Performance Reporting

4.3.4.1. Discrepancies or nonconformance may be identified through a variety of means including periodic or random checks by the COR, outside agency inspections or observations and stakeholder complaints. Early observation, notification and correction is vital to ensuring mission support is maintained.

4.3.4.2. The COR will evaluate contractor performance of PWS requirements identified in the PWS. The CORs will prepare the monthly report and provide to the Contracting Specialist/Officer, NAVSUP Energy and DLA Energy Project Manager by entry into CORT, and via email no later than the fifth working day of the following month.

4.3.4.2.1. The COR should not wait to document findings from periodic or random inspections in a monthly report but should make every effort to notify the TM and other appropriate personnel as soon as possible to enable appropriate corrective actions to be taken. Initial verbal notification is acceptable with follow-up email/written notification to provide documentation and tracking. All nonconformance should be documented on appropriate forms and subsequently included in the COR monthly report.

4.3.4.2.2. Minor nonconformance and subsequent corrective actions to be taken will be documented by the COR in the appropriate performance assessment section of the monthly COR report.

4.3.4.2.3. Critical and Major Nonconformance and subsequent corrective actions to be taken will be documented by the COR on DD Form 2772, Contract Discrepancy Report (Appendix D) and forwarded to the Contracting Officer for approval upon occurrence. No alternate forms may be used. These will subsequently be documented in the appropriate performance assessment section of the monthly COR report.

4.3.4.3. Outside agency inspection findings should be provided to the COR for validation and incorporation in the monthly COR report. Required responses should be developed by the contractor and routed through the COR to the Contracting Officer prior to release to the inspecting agency.

4.3.4.4. As customer service is a primary focus of the contractor performance, customer complaints are taken very seriously. The COR will furnish written instructions and/or customer training to each organization receiving the contractor’s service. Any customer, who observes or receives unacceptable services, whether poor, incomplete, or not performed, should immediately contact the COR. When a complaint is received, the COR verifies the compliant with the customer and contractor then validates the complaint. The COR must evaluate the complaints on a case-by-case basis. If any Government action or lack of action caused unacceptable performance, the complaint is not valid. If the complaint is valid, a Customer Complaint Record (Appendix C) and DD Form 2772 will be annotated by the COR and the Contracting Officer will be notified.

4.3.4.5. For continued nonconformance or lack of implementation by the contractor of corrective action, the COR should continue to document discrepancies as noted above and notify the Contracting Officer and Service Control Point if the situation warrants for further action.

APPENDIX A

Service Delivery Summary (SDS) Table

A1.1. The Service Delivery Summary Table below incorporates the major task subareas of the PWS as the basis for evaluation of the contractor performance.

A1.2. The threshold/AQL for each requirement performance standard measure is the same as that used for the overall monthly satisfactory rating: no critical nonconformance; and no major nonconformance A, B, C, D, E; and no more than one major nonconformance F, G. Thus the performance success criteria is more closely dependent on the severity or criticality of nonconformance rather than simply a number of discrepancies.

Requirement/

Contract Reference

Performance Standard

Performance Measure

Surveillance Method

1.

Staffing/Staffing Plan

Ensures staffing is provided as proposed and required to meet all PWS requirements

- Operating hours staffed as proposed

- All personnel meet qualification requirements ------or---------

- No mission impact due to staffing shortfalls or personnel lacking qualification

- Periodic: Monthly COR review of duty rosters and personnel folders

- Random: Spot checks

2a. Dispatcher See PWS

Ensures all Dispatcher operations are conducted to meet mission requirements

- Dispatch desk constantly staffed during working hours.

- Key control maintained

- Communications with stakeholders maintained

- VIL key program (if applicable)

- Proper procedures followed

- No valid complaints related to performance

- Periodic: Monthly COR sampling of logs/other program documentation and observation of task performance

- Stakeholder complaints

- Random: Spot checks

2b. Product Receipt

(inclusive) receipt operations are conducted to meet mission requirements

- All receipts started/ended within required time or no mission impact

- No demurrage due to lack of contractor staffing or contractor fault

- All receipt documentation accurately within required timeframe or corrected by contractor with no adverse

- Periodic: Monthly COR sampling of logs, receipt documentation, quality control records and contractor shift schedule and observation of task performance

- Stakeholder complaints

- Random: Spot checks

Reference

Performance Standard

Performance Measure

2b continued impact

- All required quality control tasks accomplished within required timeframe

- Proper procedures followed; no safety, environmental, or security issues; no inventory or mission impact

- No valid complaints related to receipt operations.

2c.

Product Storage storage operations are conducted to meet mission requirements

- All storage documentation provided are accurate and within required timeframe or corrected with no adverse impact

- All required quality control tasks accomplished within required timeframe

- Proper procedures followed; no safety, environmental, or security issues; no inventory or mission impact

- No valid complaints related to storage operations.

- Periodic: Monthly COR sampling of logs, storage documentation, quality control records, contractor shift schedule and observation of task performance

- Stakeholder complaints

- Random: Spot checks

2d.

Inventory Mgmt See PWS (inclusive)

Ensures all inventory management tasks are conducted to meet mission requirements

- All transaction processing/ documentation accurate and within required timeframes or corrected with no adverse impact

- All required investigation/ documentation of excessive gains/losses performed

- No violations of inventory control limits due to contractor

- Proper procedures followed; no safety, environmental, or security issues; no inventory or mission impact

- Periodic: Monthly COR sampling of accounting documentation & observation of inventory/accounting tasks.

Reference

Performance Standard

Performance Measure

- No valid complaints related to inventory management

2e.

Quality quality surveillance tasks are conducted to meet mission requirements

- All required sampling and testing tasks accomplished accurately and on time

- All required action taken promptly for off-specification products to document, notify, isolate, avoid issue and correct

- Proper procedures followed; no safety, environmental, or security issues; no inventory or mission impact

- No valid complaints related to quality surveillance

- Periodic: Monthly COR review of quality control records & observation of sampling/testing.

- Stakeholder complaints

- Random: Spot checks

3a.

Facility Maintenance See PWS (inclusive)

Ensures facilities, systems, vehicles and equipment are serviceable and properly maintained to meet mission requirements

- All facilities/ systems inspected, off as required,

- Maintenance documentation or discrepancies noted

- No outstanding maintenance actions greater than 30 days due to contractor action/inaction,

- No mission degradation due to facilities and equipment maintenance

- Facility discrepancies repaired or reported promptly

- SRM/MILCON projects submitted, followed up on and monitored

- Tool control maintained

- No valid complaints related to facility maintenance

Periodic – Monthly COR review of maintenance records/reports & conduct visual inspection.

Reference

Performance Standard

Performance Measure

3b.

Vehicles See PWS

Ensures facilities, systems, vehicles and equipment are serviceable and properly maintained to meet mission requirements

- All vehicles inspected with records checked out as required,

- Maintenance documentation or discrepancies noted

- Tool control maintained

- No valid complaints related to vehicle maintenance

- Periodic: Monthly COR review of maintenance records/reports & conduct visual inspection

- Stakeholder complaints

- Random: Spot checks

4. Safety/ See

PWS

Ensures all PWS tasks are conducted safely and a safe work environment is maintained.

- Safety Program in place and complied with (ie. lock-out, tag-out, confined space, etc)

- No safety incidents attributed to contractor error, oversight, or negligence

- No unsafe operations observed

- No valid complaints related to safety

- Periodic: Monthly COR review of safety reports and actual incidents.

- Stakeholder complaints

- Random:

Spot checks

5. Security/ See

PWS

Maintains information, operations, communications, and physical and personnel security.

- Security Program in place and complied with.

- No security violations observed or documented.

- No valid complaints related to security

- Periodic: Monthly COR review of logs.

- Stakeholder complaints

- Random: Spot checks

6.Environmental/ See PWS (inclusive)

Maintains strict compliance for environmental protection, spill prevention and spill response

- Environmental Program in place and complied with

(ie. Spill Response Plan, etc)

- No environmental violations or noncompliance

- No preventable fuel spills

- Proper response to incidents (i.e. prompt reporting and containment actions)

- Proper operational environmental compliance (dike drain procedures followed, SDS maintained,

- Periodic: Monthly COR review of environmental records.

Reference

Performance Standard

Performance Measure etc)

- No valid complaints related to environmental

7. Training/ See

PWS

(inclusive)

Maintains fully trained personnel and conducts required training for others.

- Workforce fully qualified/ trained or in training with no mission impact due to lack of trained personnel

- No operations performed by unqualified personnel without trainer/supervisor directly supervising

- Monthly AF training requirements met

- No valid complaints related to training

- Periodic: Monthly COR review of training records

- Stakeholder complaints

- Random:

Spot checks

8. Furnished Items/See PWS (inclusive)

Provides all required Contractor and Government furnished items

- No mission degradation due to lack of CF or GFE equipment items

- No valid complaints related to CF/GF

- Periodic:

Monthly COR review of equipment records

- Stakeholder complaints

- Random: Spot checks

9. Other Performance Requirements/See

PWS

Effectively manages fuels performance, responds to taskers and complies with special programs

- On-time submissions

- Compliance with special programs

- No valid complaints not pertaining to other categories

- Periodic:

Monthly COR review of document records

APPENDIX B

Contractor Evaluation/COR Report

MONTHLY COR REPORT

Contract #: SP0600-XX-X-XXXX Contractor Name: (Insert Contractor company name) LOCATION: (Insert facility name and location) COR: (Insert COR name submitting report) Assistant COR: (If applicable, enter Assistant COR’s name) Period Covered: (Example: 1-31 Jan 2011)

Overall Contractor Performance:

- Comment on the contractor’s overall performance. List any performance deficiencies, work performance issues, and recommendations concerning the DLA Energy fuel service contract at your location.

- Comment on the overall status or readiness of Contractor Furnished Equipment (CFE).

- Comment on the overall status or readiness of Government Furnished Equipment (GFE).

- Lists any specific Contractor performance deficiencies or customer complaints, include detailed information (date & time of occurrence, personnel involved, unit or person submitting complaint, action taken, etc…)

- Comment on any noteworthy accomplishments that the Contractor performed during this period.

Recommendations:

- COR should use this section to lists any recommendations to the Contracting Officer (DLA Energy BX), DLA Energy DFSP Management (DLA Energy N), or NAVSUP Energy.

Potential of possible changes in contract performance requirements:

- COR should list any potential changes in performance requirements or upcoming events (examples are: extended airfield hours, temporary shutdown of facility for maintenance, training exercises, equipment maintenance, and change in tenant squadrons/commands, etc…)

Detailed Plans:

- Comment on status of Contractor’s detailed plans. Are the plans up to date? Are all plans on hand and readily accessible? Have applicable POCs in plans been updated?

Manning Levels:

- List current manning levels required by the contract and current Contractor manning levels, include any pertinent notes (Examples: pending security clearances, new hire pending, etc…)

Essential Personnel:

Billet Required Current Notes Terminal Manager 1 Asst. Terminal Manager N/A

Service Personnel:

Billet Required Current Notes Dispatcher, Computer Operator 2 Fuel Accountant 1 Fuel Distribution System Operator 4 Fuel Distribution System Mechanic N/A Driver System Operator 8 Cryogenics System Operator 2

Note: Tables should be modified with information pertaining to each specific location and DLA Energy service contract. Billet- Contractor personnel billets, Required - required number of personnel for each billet, Current - current Contractor manning levels for each billet, Notes - any pertinent notes (example:

pending security clearance, recent billet openings, etc…)

Performance Requirements:

Aircraft Fuel Services:

- Include comments concerning Contractor’s performance for aircraft refueling/defueling as listed in PWS and any contract modifications/amendments.

Examples are: mobile cold refueling, mobile hot refueling, defueling, response times, after hour response times, off-station fuel services, and dispatching.

Ground Fuel Services:

- Include comments concerning Contractor’s performance for ground fuel services as listed in PWS and any contract modifications/amendments.

Examples are: service station operation, contingency operations (power outages), mobile ground refueling, scheduled deliveries, unscheduled deliveries, defueling, and off-station refueling/defueling operations.

Bulk Storage Operations:

- Include comments concerning Contractor’s performance for bulk fuel operations as listed in PWS and any contract modifications/amendments.

Examples are: Storage, receipts, transfers/issues, transfer to refuelers, etc…

Cryogenics Services:

- Include comments concerning Contractor’s performance for cryogenics services as listed in PWS and any contract modifications/amendments.

Examples are: Operations, facilities, receipts/issues, quality surveillance, and maintenance.

Recyclable and Recoverable Fuels:

- Include comments concerning Contractor’s performance for recyclable and recoverable fuels tasks as listed in PWS and any contract modifications/amendments. Examples are: recovery of fuels from samples, recovery of fuels of tank bottoms, proper disposition procedures followed, non-reclaimable fuel disposed of properly?

Waste Oil Collection:

- Include comments concerning Contractor’s performance for waste oil collection as listed in PWS and any contract modifications/amendments.

Examples are: oil collection schedule being met, proper disposal of collected waste oil, etc… Maintenance:

- Include comments concerning Contractor’s performance for fuel facility maintenance as listed in PWS and any contract modifications/amendments.

Examples are: preventative maintenance, corrective maintenance, minor painting and spot painting, maintenance record keeping, etc…

General Management and Administrative:

Product Quality Surveillance:

- Include comments concerning Contractor’s performance for petroleum quality surveillance tasks as listed in PWS and any contract modifications/amendments. Examples are: sampling & gauging procedures being followed, laboratory operations, record keeping, correlation samples being sent to area laboratory, etc…

Inventory and Accounting:

- Include comments concerning Contractor’s performance for inventory & accounting procedures as per contract instruction I119.04, as listed in PWS, and any contract modifications/amendments. Examples are: proper gauging procedures, record keeping, accuracy, inventory tolerance levels met, reports submitted on time, etc…

Facilities and Ground Maintenance:

- Include comments concerning Contractor’s performance for maintenance of fuel facility and ground maintenance as listed in PWS, and any contract modifications/amendments. Examples are: building and structure maintenance, trash removal, designated areas, mowing, general housekeeping, etc…

Training:

- Include comments concerning Contractor’s performance for training requirements as listed in PWS, and any contract modifications/amendments.

Examples are: government training required, Contractor required training as per the training plan, special training events, training records up to date, personnel certifications and license up to date, etc…

Safety:

- Include comments concerning Contractor’s performance in regards to safety as listed in PWS, and any contract modifications/amendments. Examples are: responsible person appointed in writing, personnel wearing Personal Protective Equipment, safety material readily available, proper safety procedures being followed, etc…

Environmental Protection:

- Include comments concerning Contractor’s performance in regards to environmental protection as listed in PWS, and any contract modifications/amendments. Examples are: responsible person appointed as Incident Commander or Initial POC, spill reporting, supplies and equipment (spill cleanup kits), etc…

Security:

- Include comments concerning Contractor’s performance and compliance with security requirements as listed in PWS, and any contract modifications/amendments. Examples are: physical security measures met to protect Govt. property, ADP security measures met, visitor log maintained, etc…

Contractor Furnished Equipment:

- Include comments concerning Contractor’s vehicles condition and number of vehicles in support of fuel services as listed in PWS and any contract modifications/amendments.

- Include comments concerning Contractor’s ‘other’ CFE as required by the PWS and/or any contract modifications/amendments. Examples are:

Personal Protective Equipment (PPE), tools, office equipment, etc…

- Utilize (and modify) below tables to lists vehicles and other CFE that is utilized to provide fuel services.

Refueling/Defueling Vehicles:

Vehicle Type Vehicle # Status Notes Refueler Refueler/Defueler Defueler Ground fuel vehicle Waste oil vehicle Utility vehicle

Note: Table should be modified with information pertaining to each specific location and DLA Energy service contract. Type Vehicle- List each type of fuel service vehicle, utility vehicle, and any supporting vehicles, Vehicle # - enter each vehicle number, Status – enter current status of vehicle, Notes - any pertinent notes.

Other CFE:

Equipment Type Status Notes

Note: Table should be modified with information pertaining to each specific location and DLA Energy service contract. Equipment Type- bowser cart, laboratory equipment, PPE, etc… Status – enter current status of vehicle, Notes - any pertinent notes.

Government Furnished Equipment:

- Include comments concerning Government Furnished Equipment under the Contractor’s responsibilities. GFE is defined as stand-alone equipment utilized in support of the fuel facility. Examples are: Portable pantographs, bowser carts, portable master meters, tools, major lab equipment (flash point testers, and CCFDs), etc… Note: Do not include the following: facility infrastructure (tanks, fill stands, pipelines, etc…), office equipment, BSM-E Automated Data Processing Equipment (ADPE), maintenance parts, consumables, etc…

- Include information on changes to GFE under the Contractor’s responsibility. Examples are: changes in operating status, planned disposal, corrective maintenance, etc…

Government Furnished Equipment:

Equipment Serial # Status Notes Portable Pantograph System

Note: Table should be modified with information pertaining to each specific location and DLA Energy service contract. Equipment - List each type of major end item that is under the Contractor’s responsibilities as per the DLA Energy contract. Serial # - enter each Equipment serial number, Status – enter current status of equipment, Notes - any pertinent notes.

Tasks Orders:

- Include current and outstanding task orders using the below tables:

Overtime and Augmentation:

Task Order

Purpose Dates Invoice validated

0001 MAG 41 training exercise 10 Jan 2011 22 Jan 2011 0004 Extended airfield hours 25 Jan 2011 Pending

Note: Table should include any current task order for overtime or augmentation that has been approved and in process. Task Order Number – lists each task order number, Purpose – enter reason for the overtime or augmentation, Dates – Enter dates of the overtime or augmentation, Notes - any pertinent notes.

Services, Equipment, and Material:

Task Order

Purpose Dates Invoice validated

0002 Meter calibration services 05 Jan 2011

0003 Supplies – bulk tickets 20 Jan 2011

Note: Table should include any current task order for services, equipment, and material that has been approved and in process. Task Order Number – lists each task order number, Purpose – enter reason for the overtime or augmentation, and unit being supported, Dates – Enter date task order was signed and issued, Notes - any pertinent notes.

APPENDIX C

Customer Complaint Record

CUSTOMER COMPLAINT RECORD

DATE/TIME OF COMPLAINT

SOURCE OF COMPLAINT

ORGANIZATION BUILDING NUMBER INDIVIDUAL PHONE NUMBER

NATURE OF COMPLAINT

CONTRACT REFERENCE

VALIDATION

DATE/TIME CONTRACTOR INFORMED OF COMPLAINT

ACTION TAKEN BY CONTRACTOR

RECEIVED/VALIDATED BY

APPENDIX D

Contract Discrepancy Report

Fillable form located at http://www.dtic.mil/whs/directives/forms/eforms/dd2772.pdf.

http://www.dtic.mil/whs/directives/forms/eforms/dd2772.pdf