SOW2~1.docx

Illinois Department of Insurance (DOI) Statement of Work #2 (SOW#2) Euna Grants Implementation Services July 1, 2026 – September 15, 2026

VERSION HISTORY

INTRODUCTION

This Statement of Work ("SOW#2") is a continuation of SOW#1 (executed April 2026 through June 30, 2026) and is subordinate to the statewide Statement of Work entered into between StreamLink Software Inc. DBA AmpliFund services and products ("Vendor") and the State of Illinois ("State" or "Customer") dated January 1, 2024, under the State's Contract #CPT4186144. Contract operates under Euna Solutions after the acquisition of StreamLink Software DBA AmpliFund in March 2025.

SOW#2 covers the period of July 1, 2026 through September 15, 2026, completing the original engagement period. The end date corresponds with the expiration of the NASPO Master Agreement (AR2472) and the associated State contract. The services described herein are designed to seamlessly extend the work initiated under SOW#1 with no service interruption.

All legal terms, governance, assumptions, limitations of liability, dispute resolution, termination, change control, and other contractual provisions contained in SOW#1 are incorporated herein by reference and apply equally to SOW#2. This document defines deliverables, services, pricing, and acceptance criteria only.

Vendor and the Illinois Department of Insurance ("DOI" or "Agency") may be referred to herein collectively as the "Parties," or individually as a "Party." The grants management system is referred to herein as Euna Grants Powered by AmpliFund (the "Euna Grants" or the "System").

PURPOSE

SOW#2 defines the scope, roles, responsibilities, deliverables, and expectations for professional services required to complete DOI's implementation and operationalization of the Euna Grants for the Navigator grant program. SOW#2 is a direct continuation of the work initiated in SOW#1 and is structured to finalize remaining configuration, complete training and enablement, and position DOI for independent program administration.

PROJECT OVERVIEW

This engagement continues support for the Illinois Department of Insurance in implementing and operationalizing the Navigator grant program within Euna Grants. SOW#2 focuses on the completion of deliverables initiated under SOW#1, including payment workflow configuration, supplemental training, reporting and fund tracking setup, and post-award transition support.

The SOW#2 period of performance is July 1, 2026 through September 15, 2026. Services are performed remotely unless otherwise agreed in writing. No interruption in services or project continuity is anticipated between SOW#1 and SOW#2.

SOW#2 is limited to the Navigator program only. Onboarding of additional DOI programs is not included in this scope. All in-scope and out-of-scope definitions established under SOW#1 apply equally to SOW#2.

SCOPE OF WORK

The scope of SOW#2 is limited to the services explicitly described herein. Any services not expressly included are considered out of scope unless authorized through a written amendment or change order executed by both Parties. The following in-scope and out-of-scope definitions from SOW#1 are carried forward:

In Scope

1. Completion of payment request and payment authorization workflow configurations

1. Reporting and fund tracking configuration to replace Excel-based tracking

1. Supplemental training for new DOI staff and custom training topics emerging from SOW#1 execution

1. Office hours and targeted enablement for DOI staff, applicants, and grantees as needed

1. Updates to the DOI Grants Manual reflecting SOW#2 configuration outputs

1. Ad hoc configuration and enablement services for additional needs identified during execution

1. Project coordination, status reporting, and RAID log maintenance through September 15, 2026 Out of Scope Unless expressly authorized in writing, the following remain out of scope:

1. Migration or transfer of historical grant, award, applicant, or transactional data from HFS or any other agency

1. Configuration or support for programs other than the Navigator program

1. Custom software development or modification of core Euna Grants functionality

1. Development of new system integrations or interfaces

1. Enterprise-wide or statewide configuration changes

1. Grantee-wide onboarding campaigns beyond limited program setup support

MILESTONES AND DELIVERABLES

The following deliverables represent the work to be accomplished under SOW#2 during the period July 1, 2026 through September 15, 2026. All deliverable acceptance criteria, quality expectations, and change control provisions established under SOW#1 apply equally to SOW#2.

Should any deliverable or service not be deemed acceptable by DOI, DOI shall provide written notice specifying the non-conformance in reasonable detail within five (5) business days of delivery. Euna shall have a reasonable opportunity to cure any documented deficiencies. Acceptance shall not be unreasonably withheld, conditioned, or delayed. If DOI does not provide written notice of non-conformance within the review period, the deliverable shall be deemed accepted.

Deliverable 1 – Project Management Services

Description Vendor shall provide ongoing project management services to support the successful completion of SOW#2 deliverables and transition to DOI independent operation. The level of effort is scaled to reflect the reduced complexity of the final implementation phase across the eleven-week period.

Vendor will provide project coordination, regular status meetings, written status reports (weekly or bi-weekly per mutual agreement), and RAID log maintenance. The Project Manager will coordinate final configuration validation, reporting enablement, and transition activities while maintaining alignment across DOI and GATU.

Vendor Responsibilities

1. Project coordination and status meetings at agreed-upon frequency

1. Establishment and maintenance of delivery cadence aligned to the September 15, 2026 completion date

1. Written weekly or bi-weekly status reports including RAID log updates, in mutually agreed format

1. Timeline delay notifications to DOI within two (2) business days of identifying delays impacting scope, cost, or delivery dates

1. Administrative tracking and management of Deliverable 4 Ad Hoc hours Agency Responsibilities

1. Provide a single point of contact for DOI coordination

1. Provide timely feedback, approvals, and decisions necessary to avoid delays

1. Promptly provide resources and decision support required to mitigate delays Quality Expectations Status reports shall meet the mutually agreed format with regular updates in accordance with approved plans. Status meetings shall include a clear agenda circulated in advance, callouts to required participants, and documentation of updates to risks, actions, issues, and decisions. Less measurable but vital expectations include transparency, accountability, participation, and collaboration.

Agency Acceptance Criteria This deliverable shall be considered accepted upon DOI's confirmation that project management activities were provided in support of the engagement, including establishment of delivery cadence, coordination across in-scope activities, and documentation of key decisions, risks, and action items. Acceptance may be documented via written email confirmation.

Payment Milestones and Terms Deliverable 1 is a fee-for-service arrangement. Payment is triggered by status report submission at the agreed rate. Services attained in a given month will be billed in the following month. Project Management Services are not to exceed $14,850.19 for the duration of SOW#2, billed at $171.50 per hour.

Deliverable 2 – Payment Workflow and Reporting Configuration Completion

This deliverable completes the payment request and payment authorization workflow configurations initiated in SOW#1 Deliverable 2 and adds configuration of reporting and fund tracking capabilities and preparation documentation for future competitive grant cycles.

Scope includes: finalization of payment request workflow using the Euna Grants workflow engine; finalization of payment authorization workflow including finance routing and SAP notification to DOI Finance; configuration of reporting dashboards or reports to replace Excel-based tracking functions; documentation of fund tracking setup; and documentation of the Navigator program configuration in a format replicable for future competitive cycles.

Configuration Activities

1. Complete and validate payment request workflow using the Euna Grants workflow engine

1. Complete and validate payment authorization workflow with finance routing and notification step to DOI Finance for SAP and controller action

1. Configure reporting to replace existing Excel-based tracking, which may include:

23. Performance metrics dashboards

23. Payment request data reports

23. Workflow status reporting

23. Fund tracking information

1. Document Navigator program configuration for replication in future grant cycles Testing and Validation Vendor will perform quality assurance (QA) testing of all configurations under this deliverable, conducted by a separate individual than performed initial configurations. Vendor will remediate deficiencies found during QA prior to delivery to DOI. Validation is a collaborative review and iterate process between Vendor and DOI with the goal of full configuration approval prior to deployment.

Vendor Responsibilities

1. Complete and validate payment request and payment authorization workflows

1. Configure reporting and fund tracking to support DOI operational requirements

1. Perform QA testing of all configurations prior to DOI delivery

1. Collaborate with DOI on validation and iterate based on feedback until full approval

1. Document the Navigator program configuration for replication in future cycles

1. Track all progress in centralized tracking tool and all issues in an issues log

1. Remediate all issues attributable to configuration error; escalate product bugs to customer support and enhancement requests to the State Agency Responsibilities

1. Participate in discovery, refinement, and validation sessions as required

1. Provide timely feedback and decisions on configuration options

1. Perform user acceptance testing on all configurations

1. Document approval for each configuration upon completion via email or documented approval form

1. Be responsible for activities related to go live, including assigning posting dates or submission window start dates Quality Expectations All agreed-upon configurations executed at a level that ends with validation and approval by DOI.

Agency Acceptance Criteria This deliverable shall be considered accepted upon DOI's written confirmation that:

1. Payment workflows are fully configured and validated for DOI use

1. Reporting dashboards and fund tracking configurations function as intended

1. Documentation is clear and accessible for DOI future cycle planning

1. All configurations are approved in writing (email acceptable) by an authorized DOI representative Dependencies, Constraints, and Exclusions

1. Finance routing and SAP notification configuration is dependent on DOI providing SAP process requirements and notification chain details

1. Email confirmation by authorized DOI approver constitutes approval of configurations; formal signature is not required

1. DOI will determine who is authorized to approve workflow configurations

1. Vendor will configure workflows but is not responsible for enrolling objects within them

1. There is no direct connection for data or configuration transfer between UAT and production environments; if UAT is requested, reconfiguration in production will require additional hours under Deliverable 4 Payment Milestones and Terms Deliverable 2 is a firm-fixed-price deliverable. The firm-fixed price includes all labor, preparation, delivery, and incidental expenses required to perform the services described. Payment milestones:

1. Payment Milestone 2.1: Approval of Payment Workflow Configurations (payment request and payment authorization) = 50% of total deliverable cost ($13,424.17)

1. Payment Milestone 2.2: Approval of Reporting, Fund Tracking Configurations, and Future Cycle Preparation Documentation = 50% of total deliverable cost ($13,424.16)

Deliverable 3 – Supplemental Training and Enablement Services

Vendor shall provide supplemental training and enablement services focused on onboarding new DOI staff and addressing custom training requests identified during SOW#1 execution. The comprehensive training plan development and initial delivery was completed under SOW#1 Deliverable 3. SOW#2 training is restricted to new staff onboarding, office hours for targeted support, and custom training sessions requested by DOI management.

Scope includes: up to four (4) one-hour new staff onboarding training sessions leveraging SOW#1 training materials and the DOI Grants Manual; up to four (4) custom training sessions for topics requested by DOI emerging during SOW#1 execution; up to eight (8) one-hour office hours sessions for DOI staff, or delegated and targeted to applicants and grantees; recording of all sessions; and updates to the existing DOI Grants Manual reflecting SOW#2 configuration work.

Vendor Responsibilities

1. Provide new staff onboarding training leveraging existing SOW#1 training materials and the DOI Grants Manual

1. Develop and deliver custom training sessions for DOI-requested topics, scoped and approved in advance

1. Provide office hours availability for targeted DOI staff, applicant, or grantee support

1. Record all training sessions and make recordings available to DOI

1. Update the DOI Grants Manual with clarifications and new content arising from SOW#2 deliverables Agency Responsibilities

1. Provide specific input into custom training topics and timing

1. Participate actively in training sessions and office hours

1. Manage all external communications regarding training schedules for applicants and grantees

1. Provide feedback on training materials and effectiveness

1. Provide feedback and participate in validation of DOI Grants Manual updates Quality Expectations Training sessions delivered in a professional manner consistent with SOW#1 training standards: agendas prepared in advance, slide deck materials prepared, documented inputs and dependencies addressed prior to sessions. Delivered materials including recordings and Grants Manual updates shall be in a finalized state with minimal formatting, spelling, grammar, or stylistic issues.

Agency Acceptance Criteria This deliverable shall be considered accepted upon DOI's written confirmation that the authorized services were performed within the agreed quality expectations. Acceptance may be documented via email confirmation.

Dependencies, Constraints, and Exclusions

1. Email confirmation by authorized DOI approver will constitute approval; formal signature is not required

1. Euna Grants is a live SaaS solution with ongoing product development; Vendor will monitor enhancements as they may impact training content and adjust accordingly

1. Custom training scope and any associated due dates must be approved in writing by DOI prior to initiation Payment Milestones and Terms Deliverable 3 is a firm-fixed-price deliverable. Payment milestones:

1. Payment Milestone 3.1: Completion of new staff onboarding training sessions = 25% of total deliverable cost ($4,934.06)

1. Payment Milestone 3.2: Completion of all custom training sessions and office hours = 50% of total deliverable cost ($9,868.11)

1. Payment Milestone 3.3: Delivery of training recordings and approval of DOI Grants Manual updates = 25% of total deliverable cost ($4,934.05)

Deliverable 4 – Ad Hoc Configuration and Enablement Services

This deliverable continues the ad hoc configuration and enablement flexibility established in SOW#1 Deliverable 4. It provides DOI with a mechanism to address configuration, troubleshooting, or enablement needs that emerge during SOW#2 execution and were not anticipated within the fixed-scope deliverables.

Configuration tasks follow the same phased approach established in SOW#1: discovery, configuration, testing, and validation. DOI may request work in either the UAT or production environment. Examples of eligible activities include:

1. Customization of forms or fields not addressed in Deliverable 2

1. Additional reporting metrics, dashboards, or ad hoc report configurations

1. Workflow adjustments based on operational learnings during post-award go-live

1. Data validation or reconciliation support

1. Technical troubleshooting related to DOI configuration

1. Targeted enablement for specific DOI functions, roles, or grantees

1. ICQ (Internal Controls Questionnaire) data work or custom ICQ configuration support

1. Future competitive year support: form updates, scoring configuration, and workflow adjustments for subsequent grant cycles Vendor Responsibilities

1. Respond to DOI requests and scope effort required for each configuration or enablement request, submitted to DOI for approval prior to initiating work

1. Establish a review cycle for each assignment

1. Gather requirements and review with DOI resources for clarification as needed

1. Configure objects within Euna Grants and conduct internal testing prior to release to DOI

1. Brief DOI on configured objects and testing requirements

1. Iterate on changes based on DOI testing results and feedback

1. Track all progress on configuration assignments in a centralized tracking tool

1. Track all issues in an issues log; remediate configuration errors; escalate product bugs to customer support and enhancement requests to the State Agency Responsibilities

1. Submit requests through a mutually agreed process

1. Provide timely approval of effort estimates before work begins

1. Participate in discovery and refinement sessions

1. Perform validation and user acceptance testing of completed work

1. Document approval for each completed request via email or documented approval form

1. Be responsible for activities related to go live for any configurations delivered under this deliverable Quality Expectations DOI and Vendor will collaborate to define a process and required levels of approval for configuration requests. Quality expectations are determined on a per-assignment basis consistent with the approach established in SOW#1.

Agency Acceptance Criteria Time-and-materials work is invoiced based on actual hours worked and approved by DOI. DOI sign-off via email or documented approval form constitutes acceptance for each assignment.

Dependencies, Constraints, and Exclusions

1. Billable activity conducted by Vendor for other Deliverables will not be billed under this Deliverable

1. There is no direct connection for data or configuration transfer between UAT and production environments; if UAT is requested, production reconfiguration requires additional hours from this pool

1. When the authorized hour pool reaches 80% consumption, Vendor shall notify DOI in writing

1. No new requests shall be authorized that would cause the NTE to be exceeded without a written Change Order executed by both Parties

1. Unused hours at the end of September 15, 2026 are forfeited and non-refundable Payment Milestones and Terms Deliverable 4 is a time-and-materials deliverable provided on a not-to-exceed (NTE) basis of 75 authorized hours at $171.50 per hour, for a total not to exceed $12,862.50. Vendor shall invoice monthly in arrears based on actual hours worked and approved by DOI. Invoices shall detail hours expended by request or activity and the remaining authorized hour balance.

ASSUMPTIONS

The services described in SOW#2 are based on the following assumptions, which are carried forward from SOW#1 and supplemented as appropriate for the SOW#2 period:

1. Agency will provide timely access to appropriate subject matter experts, program staff, and decision-makers necessary to support configuration, validation, and training activities

1. Agency will make available relevant documentation, program details, and current-state information related to the Navigator program as needed to support in-scope services

1. All work is performed within the DOI account of the State of Illinois Euna Grants production environment, leveraging standard, commercially available functionality available to Illinois agencies

1. Training and enablement activities will be focused on DOI staff and aligned to configured Navigator workflows and agreed priorities

1. Services may be performed remotely unless otherwise agreed in writing. If DOI requests in-person services, such services shall be subject to additional charges and must be separately agreed to in writing prior to performance

1. SOW#2 is limited to the Navigator program only. Configuration or support for additional DOI programs is outside scope unless authorized through a written amendment or separate Statement of Work

1. Changes to scope, timeline, or level of effort that materially differ from these assumptions may require a written amendment or change order executed by both Parties

1. Payment for services performed under SOW#2 shall be governed by the applicable State of Illinois master agreement between the State of Illinois and Euna Solutions and the terms set forth herein

1. Licensing fees are not included in or governed by this SOW and are procured separately under the applicable statewide contract; all invoices under this SOW relate solely to professional services

1. SAP finance notification chain configuration is dependent on DOI providing the specific SAP process requirements, notification recipients, and controller action details in a timely manner

GLOSSARY OF TERMS

The following terms carry the same definitions established in SOW#1 and apply throughout SOW#2:

SIGNATURES

By execution of this SOW#2, the Parties acknowledge their intent to be bound by the deliverables and services contained herein. All legal terms, governance, and contractual provisions of SOW#1 apply equally to SOW#2.