Solicitation 19-J010-20-Q-0007.pdf

Solicitation #19-J010-20-Q-0007

SF-1449

TABLE OF CONTENTS

Section 1 - The Schedule

SF 1449 cover sheet

Continuation To SF-1449, RFQ Number 19-J010-20-Q-0007, Prices, Block 23

Continuation To SF-1449, RFQ Number 19-J010-20-Q-0007, Schedule Of

Supplies/Services, Block 20 Description/Specifications/Work Statement

Attachment 1 to Description/Specifications/Performance Work Statement, Government Furnished Property

Section 2 - Contract Clauses

Contract Clauses

Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part 12

Section 3 - Solicitation Provisions

Solicitation Provisions

Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in

Part 12

Section 4 - Evaluation Factors

Evaluation Factors

Addendum to Evaluation Factors - FAR and DOSAR Provisions not Prescribed in

Part 12

Section 5 - Representations and Certifications

Representations and Certifications

Addendum to Offeror Representations and Certifications - FAR and DOSAR

Provisions not Prescribed in Part 12

SECTION 1 - THE SCHEDULE

CONTINUATION TO SF-1449

RFQ NUMBER 19-J010-20-Q-0007

PRICES, BLOCK 23

SECTION 1 - THE SCHEDULE

MONTHLY SUBSCRIPTION PLAN

I. SCOPE OF CONTRACT

The American Embassy in Amman, Jordan requests quotations from qualified mobile and wireless data providers for the provision of Cellular voice/data services (CVS) and

Cellular/Mobile Plans (CMP) to be used by various Embassy staff and agencies. The prices listed below shall include all labor, materials, insurance (see FAR 52.228-4 and 52.228-5), overhead, and profit. The Government will pay the Contractor on a monthly basis for

Standard Services that have been satisfactorily performed.

Temporary Additional Services are defined as a short subscription of SIM cards. These services shall support special events at the Post. The Contractor shall provide Temporary

Additional Services in addition to the Standard Services specified in this contract. The

Contracting Officer shall order Temporary Additional Services on an as-needed basis. This work shall not be subcontracted. The Contracting Officer may require the Contractor to provide Temporary Additional Services with 24-hours advance notice.

The Contractor shall include in its next regular invoice details of the Temporary Additional

Services and, if applicable, the materials provided and requested under Temporary Additional

Services. The Contractor shall also include a copy of the Contracting Officer’s written confirmation for the Temporary Additional Services.

II. PERIOD OF PERFORMANCE

The contract will be for a one-year period from the date of the contract award, with four one-year options to renew.

III. PRICING

Any quote that is deemed incomplete will be considered technically unacceptable. Pricing is to be provided on the below price schedule and must be answered in its entirety.

Monthly Subscription Plan III. A.1. Standard Services - Base Year of Service - Estimated Quantities (The Base Year of the contract starts on the date of the contract award and continues for a period of 12 months.)

Description

* Estimated

Monthly Quantity Unit

Unit Price

(JOD)

Group One – Basic Bundle (refer to point 1.9.1) 200 Each

Group Two – Smart Bundle

(refer to point 1.9.1) 1200 Each

Group Three - Broadband - (refer to

50 Each

4 Overage Charges for Local Calls, SMS and Data after consuming the bundle

Description

* Estimated

Monthly Quantity Unit

Unit

Price

(JOD)

Free units per month in addition to those in the bundles mentioned in

Sections 1, 2 and 3, if any

(refer to point 18)

4A. To same local network 7000 Per minute

4B. To other local networks 4200 Per minute

4C. To local landline 1400 Per minute

4D. SMS to all networks 4200 Per SMS

4E. Data for Group 2 120 GB Per GB

5 Additional Services - International calls and SMS from Jordan

5A. Calls to Washington, DC, and other locations in the U.S.A.

Per minute

5B. Calls to Europe 1400 Per minute

5C. Calls to other locations in the world - Average Rate

5D. SMS to all locations in the world outside of Jordan

Per SMS

6 Additional Services - International Roaming for calls and SMS

6A. Incoming calls within the U.S.A. 1400 Per minute

6B. Outgoing calls within the U.S.A. 1400 Per minute

6C. Incoming calls within Europe 1400 Per minute

6D. Outgoing calls within Europe 1400 Per minute

6E. Incoming calls in other locations in the world – Average rate 1400 Per minute

6F. Outgoing calls in other locations

6G. Outgoing SMS within the

U.S.A.

2800 Per SMS

6H. Outgoing SMS within Europe 1400 Per SMS

6I. Outgoing SMS in other locations in the world 1400 Per SMS

6J. Roaming data within the U.S.A. 6 Per GB

6K. Roaming data within Europe 6 Per GB

6L. Roaming data in other locations

6 Per GB

6M. Week-Long International

Roaming Add-on (refer to point

1.9.1)

20 Each

6N. Month-Long International

III. A.2. Temporary Additional Services - Base Year of Service - Estimated Quantities per month (The unit price set forth below is a price per month and billed monthly.)

Monthly Quantity

Unit Unit Price

(JOD)

Group One – Basic Bundle of service (refer to point 1.9.1)

2 Each

Group Two – Smart Bundle of

1 Each

III. B.1. Standard Services – First Option Year of Service - Estimated Quantities (The First Option Year of the contract starts on the date of the contract award and continues for a period of 12 months.)

Description

* Estimated

Monthly Quantity Unit

Unit Price

(JOD)

Group One – Basic Bundle (refer to

Monthly Quantity Unit

Unit

Price

(JOD)

Free units per month in addition to those in the bundles mentioned in

Sections 1, 2 and 3, if any

(refer to point 18)

4A. To same local network 7000 Per minute

4B. To other local networks 4200 Per minute

4C. To local landline 1400 Per minute

4D. SMS to all networks 4200 Per SMS

Per SMS

6 Additional Services - International Roaming for calls and SMS

6A. Incoming calls within the U.S.A. 1400 Per minute

6B. Outgoing calls within the U.S.A. 1400 Per minute

III. B.2. Temporary Additional Services - First Option Year of Service - Estimated Quantities per month (The unit price set forth below is a price per month and billed monthly.)

Monthly Quantity

Unit Unit Price

(JOD)

Group One – Basic Bundle of

III. C.1. Standard Services – Second Option Year of Service - Estimated Quantities (The Second Option Year of the contract starts on the date of the contract award and continues for a period of 12 months.)

Description

* Estimated

Monthly Quantity Unit

Unit Price

(JOD)

Group One – Basic Bundle (refer to

Monthly Quantity Unit

Unit

Price

(JOD)

Free units per month in addition to those in the bundles mentioned in

Sections 1, 2 and 3, if any

(refer to point 18)

4A. To same local network 7000 Per minute

4B. To other local networks 4200 Per minute

4C. To local landline 1400 Per minute

4D. SMS to all networks 4200 Per SMS

Per SMS

6 Additional Services - International Roaming for calls and SMS

6A. Incoming calls within the U.S.A. 1400 Per minute

6B. Outgoing calls within the U.S.A. 1400 Per minute

III. C.2. Temporary Additional Services - Second Option Year of Service - Estimated Quantities per month (The unit price set forth below is a price per month and billed monthly.)

Monthly Quantity

Unit Unit Price

(JOD)

Group One – Basic Bundle of

III. D.1. Standard Services – Third Option Year of Service - Estimated Quantities (The Third Option Year of the contract starts on the date of the contract award and continues for a period of 12 months.)

Description

* Estimated

Monthly Quantity Unit

Unit Price

(JOD)

Group One – Basic Bundle (refer to

Monthly Quantity Unit

Unit

Price

(JOD)

Free units per month in addition to those in the bundles mentioned in

Sections 1, 2 and 3, if any

(refer to point 18)

4A. To same local network 7000 Per minute

4B. To other local networks 4200 Per minute

4C. To local landline 1400 Per minute

4D. SMS to all networks 4200 Per SMS

Per SMS

6 Additional Services - International Roaming for calls and SMS

6A. Incoming calls within the U.S.A. 1400 Per minute

6B. Outgoing calls within the U.S.A. 1400 Per minute

III. D.2. Temporary Additional Services - Third Option Year of Service - Estimated Quantities per month (The unit

Monthly Quantity

Unit Unit Price

(JOD)

Group One – Basic Bundle of

III. E.1. Standard Services – Fourth Option Year of Service - Estimated Quantities (The Fourth Option Year of the contract starts on the date of the contract award and continues for a period of 12 months.)

Description

* Estimated

Monthly Quantity Unit

Unit Price

(JOD)

Group One – Basic Bundle (refer to

Monthly Quantity Unit

Unit

Price

(JOD)

Free units per month in addition to those in the bundles mentioned in

Sections 1, 2 and 3, if any

(refer to point 18)

4A. To same local network 7000 Per minute

4B. To other local networks 4200 Per minute

4C. To local landline 1400 Per minute

4D. SMS to all networks 4200 Per SMS

Per SMS

6 Additional Services - International Roaming for calls and SMS

6A. Incoming calls within the U.S.A. 1400 Per minute

6B. Outgoing calls within the U.S.A. 1400 Per minute

III. E.2. Temporary Additional Services - Fourth Option Year of Service - Estimated Quantities per month (The unit

Monthly Quantity

Unit Unit Price

(JOD)

Group One – Basic Bundle of

If the Contractor supplies items for free above the required bundles, the Contractor should list the free amounts in the right-most column of Section III. Each value listed there should be the amount free per line multiplied by the number of estimated lines to which it applies

(III.A.1 Sections 1, 2, and 3).

The lowest price will be determined by combining values from these sections:

Section III.A.1:

o 1, 2, and 3: Unit price multiplied by the estimated monthly quantity o 4, 5, and 6: Unit price multiplied by the estimated monthly quantity, less any free units offered by the contractor

Section III.A.2 o 1, 2: Unit price multiplied by the estimated monthly quantity

The base year and each option year’s grand total will be totaled to determine the final lowest price.

If a Contractor supplies a discount in certain years of the contract, the Contractor should note that. This reduction will also apply to the lowest price calculation

VALUE ADDED TAX (VAT)

VALUE ADDED TAX. Value Added Tax (VAT) is not applicable to this contract and shall not be included in the CLIN rates or Invoices because the U.S. Embassy has a tax exemption certificate from the host government.

During this contract period, the Government shall place orders totaling a minimum of 500 active accounts per year. This reflects the contract minimum for this period of performance. The amount of all orders shall not exceed 2500 active accounts per year.

This reflects the contract maximum for this period of performance.

Year Price in Jordanian Dinars

Base Year Total

Option Year 1 Total

Option Year 2 Total

Option Year 3 Total

Option Year 4 Total

GRAND TOTAL FOR BASE + ALL OPTION YEARS

CONTINUATION TO SF-1449

RFQ NUMBER 19-J010-20-Q-0007

INDEFINITE DELIVERY/INDEFINITE QUANTITY CONTRACT

SCHEDULE OF SERVICES, BLOCK 20

1. PERFORMANCE WORK STATEMENT

The U.S. Embassy is a vibrant, diverse and growing community with approximately 1400 employees, all of whom have cellular and mobile devices for official purposes. The Contractor shall provide complete mobile telephone services for the U.S. Embassy in Amman, Jordan.

Services provided shall include:

Mobile Telephone Equipment (SIM Card)

Calls within the country of Jordan

International Calls

International Roaming Voice and Data

Wireless Application Protocol (WAP)

SMS Messaging

Voice Mail

24-hour Customer Service

Detailed Billing of Calls Made

Group Service Packages

Data Services on select lines as designated by the Contracting Officer’s Representative (COR)

The Contractor shall ensure that the connection through its network is of the highest quality possible and shall be uninterrupted, clear, and static-free. Network problems shall be remedied immediately, and the Contracting Officer's Representative (COR) must be immediately informed of any problems (outages and network disruptions) and their resolution.

The Contractor must submit a transition plan from the current incumbent, Jordan Mobile

Telephone Services – Zain, and to the maximum extent possible, the Contractor shall ensure that current mobile telephone numbers are maintained. This includes assigning cell phone numbers which have the same final seven numbers as the Embassy’s currently used numbers. For example, a cell number of 079 830-1234 would become 0## 830-1234.

1.1 CALLS AND DATA SERVICE WITHIN JORDAN

Embassy employees with mobile devices will require reliable coverage. The Contractor shall ensure on a 24-hour basis:

100% coverage o Amman

95% coverage o Within the area to the west of a line running the length of Jordan from north to south 30 Km east of Mafraq, Zarqa, Ma’an, and Al Mudawwareh o Within a 30 km radius of As Safawi, Al Jafr, Azraq, Al Umari, and Ar Ruwayshid o Within 5 Km to the north and south of the road running east of As Safawi to Ar

Ruwayshid

80% coverage o The rest of Jordan

1.2 INTERNATIONAL CALLS

The Contractor shall ensure on a 24-hour basis international connectivity with all countries where telephone services are available.

1.3 INTERNATIONAL ROAMING

The Contractor shall provide as extensive international roaming connectivity as possible; use of quality, reliable GSM towers abroad is required. Comprehensive coverage maps including pricing broken down by country, including all roaming fees and any other fees for this service, must be provided. The most traveled cities and countries are Middle East, Europe (including

Turkey), Thailand, Canada, Israel, and the USA. Users using international roaming will either do so while on an active International Roaming Add-on (refer to section 1.9.1) or by roaming without being on the add-on.

1.4 WIRELESS APPLICATION PROTOCOL (WAP)

The Contractor shall provide Internet connection through their network to Wireless Application

Protocol (WAP) Internet sites.

1.5 SMS MESSAGING

The Contractor shall provide access to around-the-clock SMS messaging.

1.6 VOICE MAIL

The Contractor shall provide Voice Mail services in the English and Arabic Languages. A Voice

Mail Box shall be prepared for each number separately as per standard practice.

1.7 CUSTOMER SERVICE

The Contractor shall provide technical support for setting up voice mail, roaming, number changes, lost or stolen telephone reporting, and all other matters concerning the mobile telephone services through the Contractor’s Project Manager.

1.8 CATEGORY OF SERVICES

As a further clarification of the services being requested, the Embassy differentiates between

Official and VIP. This distinction must be clearly understood and is key to the billing of services and the designation of responsibility for payment. Contractors must be able to establish within their billing systems the ability to identify, implement, and respect these billing nuances.

1.8.1 Official services are carried in the name of the Embassy and/or U.S. Government agencies working within the framework of the Embassy. The Embassy (or one of its agencies) is solely responsible for the payment of these services.

1.8.2 VIP services are of limited duration and are needed to support the official visit to Jordan of U.S. government delegations and representatives. VIP services require expedited installation and pro-rated billing to reflect only the timeframes of use. Depending upon the size of the VIP contingent, requested services will be identified when the service is requested.

1.9 GROUPED SERVICE PACKAGES

1.9.1 Within the Official billing of services described in 1.8 above, the contractor must be able to provide different levels of service or plans to different Groups – or tier levels – as designated by the Embassy. The Embassy at its sole discretion reserves the right to designate certain groups of lines as falling within one of the following groups:

Group One (1) Basic: Lines designated by the Embassy as Group One (1) shall not have accessibility to data services. The services included with lines shall include calls within

Jordan, international calls, roaming, SMS messaging and voicemail. The Basic Group

One (1) bundle should include as a minimum embedded into the monthly subscription:

unlimited minutes within the Embassy group, 500 minutes to the same local network, 500 minutes to other networks, 500 minutes to landlines, unlimited incoming SMS, and 500 outgoing SMS to all networks. Once these lines consume the bundle subscription, they are subject to per-minute / per-text overage charges as indicated in Section 4 of the pricing chart above. They are also subject to additional service charges as indicated in

Sections 5 and 6.

Group Two (2) Smart: The services included with these lines shall be the same as Group One, except that this group also includes 10 GB of data per month. This data shall be transmitted over at least a 4G network. Once these lines consume the bundle subscription, they are subject to per-minute / per-text / per-MB overage charges as indicated in Section 4 of the pricing chart above. They are also subject to additional service charges as indicated in Sections 5 and 6.

Group Three (3) Data Only: This group is for data-only SIMs with 200GB data each per month. This data shall be transmitted over at least a 4G network while in Jordan and have access to international roaming in other countries, including the United States.

Once these lines consume the bundle subscription, they are subject to per-MB overage charges as indicated in Section 4 of the pricing chart above. They are also subject to additional service charges as indicated in Sections 5 and 6.

Week-Long International Roaming Add-On: This service is for users in Groups 2 or 3 who will be temporarily located outside of Jordan. Embedded in this one-week add-on is 0.5

GB of data anywhere and 15 minutes of free calling in each category 6A through 6F.

Month-Long International Roaming Add-On: This service is for users in Groups 2 or 3 who will be temporarily located outside of Jordan. Embedded in this one-month add-on is 2

GB of data anywhere and 60 minutes of free calling in each category 6A through 6F.

1.9.2 The Contractor shall provide sims for Group 1 usable in any non-smart phone and provide sims for Groups 2 and 3 usable in any SIM-enabled smart phone and SIM-enabled tablet.

2. USAGE NOTIFICATIONS AND SERVICE SUSPENSIONS

There are multiple points at which the Contractor must provide notification to the COR and the user. Notification means an SMS to the COR and the user, and an email to the COR at

Ammanmobileusage@state.gov, all in English, whenever the following conditions are met:

For users in Groups 1 and 2, notification when the user has reached 25, 50, and 100 JOD in charges in voice services above their monthly bundle subscription.

For users in Groups 2 and 3, notification when the user has reached 50%, 100%, and every 5% thereafter of the data in their bundle subscription.

For users using the International Roaming Add-on, notification when the user has used

50%, 100%, and every 5% thereafter of the data in their bundle. In addition, notification when the user has reached 25, 50, and 100 JOD in charges above the add-on charge.

At no time shall the provider deactivate any services until notified by the COR through verbal or e-mail correspondence. On the first day of the following month, any services that were deactivated with COR approval shall be automatically reinstated.

3. INVOICING

(a) The Contractor shall submit monthly invoices in Microsoft Excel format and PDF to the

COR at the addresses shown in paragraph d below. A proper invoice with a unique customer/client number for each phone line must include the following information:

- Contractor's name Invoice Date

- Contract Number and task order number

- A summary showing a listing of each line with total monthly price in local currency for that line. A detailed invoice for each agency has to be attached to each summary invoice and should include the cost breakdown by each telephone line according to the pricing schedule

- The Contractor shall provide a monthly breakdown of calls made by individual numbers. The breakdown shall clearly show:

mailto:Ammanmobileusage@state.gov

Called Number

Time and Date of the Call

Duration of the Call

Cost of the call

Whether the call was completed from within the Jordan network or while roaming

- Prompt payment discount, if any

- Name, title, phone number, and address of person to contact in case of defective invoice

- List showing how much data was used for each line during the billing cycle

(b) If an invoice does not contain the above information, the Government reserves the right to reject the invoice as improper and return it to the Contractor within seven (7) calendar days. The Contractor must then submit a proper invoice within (3) calendar days.

(c) The COR will take each summary invoice and furnish the detailed invoice to the appropriate official in each individual Government agency. That agency representative will review the detailed invoice and either approve for payment or advise the COR of the inaccuracies found. It shall be the COR who will interact with the Contractor on any invoice problems.

(d) The Contractor shall send all invoices to the following addresses:

Email: Ammanbilling@state.gov

Email: Ammantelecommunicationcoordinators@state.gov

(e) Payment shall be made in local currency by Electronic Funds Transfer (EFT) within 30 days after receipt of the proper invoice.

(f) The Embassy will provide annual proof of a direct exemption of Value Added Tax

(VAT), according to host country VAT laws.

(g) Billing: Invoices for services provided during a billing cycle shall be prepared regularly and routinely and shall be made available to the Embassy within a fixed time period (as specified by the Contractor, but not to exceed 30 days) following the close of the billing cycle. The Embassy shall have 30 days from receipt of the invoices to process and pay the bills. Invoices that are being disputed or questioned by the Embassy are exempt from the payment window. Delays on the part of the Contractor in delivering invoices shall not incur late charges and shall not result in interruption or disruption of services. If so requested by the Embassy, the Contractor shall extend a minimum 30-day payment grace period to the Embassy.

(h) On a quarterly basis, the contractor shall submit an average monthly usage report to the

COR for all the requested services/items under this contract.

mailto:Ammanbilling@state.gov mailto:Ammantelecommunicationcoordinators@state.gov

4. KEY PERSONNEL

4.1 The Project Manager must be able to converse in English and Arabic. The Contractor shall assign to this contract the following key person:

POSITION/FUNCTION ___________________ NAME _________________

Project Manager

4.2 During the first 90 days of performance, the Contractor shall make no substitutions of key personnel unless the substitution is required due to illness, death, or termination of employment.

The Contractor shall notify the Contracting Officer within 15 calendar days after the occurrence of any of these events and provide the information required below to the Contracting Officer at least 15 days before making any permanent substitutions.

4.3 After the first 90 days of performance, the Contractor may substitute a key person if the

Contractor determines that it is necessary. The Contractor shall notify the Contracting Officer of the proposed action immediately. Prior to making the substitution, the Contractor will provide the information required below to the Contracting Officer.

4.4 The Contractor shall provide a detailed explanation of the circumstances requiring the proposed substitution and a complete resume for the proposed substitute. The proposed substitute shall possess qualifications comparable to the original key person. The Contracting

Officer will notify the Contractor of its approval or disapproval of the substitution within 15 calendar days after receiving the required information. The Government will modify the contract to reflect any changes in key personnel.

5. PERMITS

Without additional cost to the Government, the Contractor shall obtain all permits, licenses, and appointments required for the work under this contract. The Contractor shall obtain these permits, licenses, and appointments in compliance with applicable local laws.

6. GOVERNMENT AND CONTRACTOR FURNISHED PROPERTY

6.1 The Government intends to use Government Owned Equipment and Accessories, including mobile devices. The Contractor shall provide a fully functional SIM card, telephone number, and appropriate security codes for all existing Government cellphones.

7. ADDITION OF NEW LINES

The Contractor will provide a fully functional SIM card, telephone number, and appropriate security codes to the COR within 24 hours after receiving a delivery order under the contract.

8. NON-OFFICIAL LINES

This Contract is valid only for official Government needs. No resources which would have been used to service this contract shall be used for any other services which would have been provided to Embassy personnel in their personal capacities, with one exception: Contractor representatives coming to the Embassy as described in point 14.

9. DISCLOSURE OF INFORMATION

Any information made available to the Contractor by the Government shall be used only for the purpose of carrying out the provisions of this contract and shall not be divulged or made known in any manner to any person except as may be necessary in the performance of the contract.

10. TECHNOLOGICAL REFRESHMENT

After contract award, the Government may, pursuant to FAR clause 52.212-4 – Contract Terms and Conditions – Commercial Items, paragraph (c), Changes, request changes within the scope of the contract. These changes may be required to improve performance or react to changes in technology.

The Contractor may propose for the Government’s technological refreshment, substitutions or additions for any provided products or services that may become available as a result of technological improvements. The Government may, at any time during the term of this contract or any extensions thereof, modify the contract to acquire products which are similar to those under the contract and that the Contractor has, or has not, formally announced for marketing purposes. This action is considered to be within the scope of the contract. At the option of the

Government, a demonstration of the substitute product may be required. The Government is under no obligation to modify the contract in response to the proposed additions or substitutions.

Such substitutions or additions may include any part of, or all of, a given product(s) provided that the following conditions are met and substantiated by documentation in the technological refreshment proposal:

a. The proposed product(s) shall meet all of the technical specifications of this document and conform to the terms and conditions cited in the contract.

b. The proposed product(s) shall have the capacity, performance, or functional characteristics equal to or greater than, the current product(s).

c. The proposal shall discuss the impact on hardware, services, and delivery schedules. The cost of the changes not specifically addressed in the proposal shall be borne entirely by the Contractor.

d. Contractor has the right to withdraw, in whole or in part, any technological refreshment proposal prior to acceptance by the Government. Contractor will use commercially reasonable efforts to ensure that prices for substitutions or additions are comparable to replaced or discontinued products. If a technological refreshment proposal is accepted and made a part of this contract, an equitable adjustment, increasing or decreasing the contract price, may be required and any other affected provisions of this contract shall be made in accordance with FAR clause 52.212-4, paragraph (c), Changes, and other applicable clauses of the contract.

11. SPECIAL SHORT-TERM PROMOTION

For the entire contract duration, the Contractor will offer the Embassy the option to take advantage of any promotional programs that it offers and that is suited for use by Embassy staff.

The Embassy, at its own discretion, will have the option to take or reject the opportunity. Any voice and data rates reduction due a short-term promotion will be applied to this contract.

12. DELIVERY ORDERS

The Contracting Officer will issue delivery orders to order services to the Contractor for performance of work under this contract. If an order is given orally, it will be followed up by a written delivery order within seven (7) calendar days.

12.1 Start of or Change to Service

Official service requests for new service or service modifications will be initiated by the

COR as Task Orders. The Embassy will not be liable for official activities that are provided by the Contractor without benefit of a documented Task Order.

VIP service requests will be initiated by the COR as Task Orders, but may be initially passed to the Contractor as a telephone call with a follow-up email (within 24 hours) due to the short turnaround timeframe frequently associated with VIP service requests. In such cases, the Embassy will honor the email from the COR and any resulting charges incurred.

12.2 Installation

Contractors should identify an installation timeframe for each type of communication service covered under contract. A ninety-five percent (95%) on-time rate is required; failure to meet the specified installation timeframe in five percent (5%) or more of product or service installations shall be grounds for termination of contract (or that aspect of an overall contract, at the discretion of the Embassy).

13. TRAINING

The Contractor shall provide, at no additional cost, training to the COR if needed. The training will be coordinated with the COR to match the Embassy work schedule.

14. CUSTOMER SERVICE CENTERS

Large account, business class support is required and expected during normal business hours of

08:00 to 17:00 AST. Contractors should respond to a customer service/trouble call within a 3-hour timeframe for each type of communication service covered under contract, as well as resolve all billing matters within three (3) business days. A ninety-five percent (95%) on-time rate is required; failure to meet the specified customer service/trouble call response timeframe in five percent (5%) or more cases shall be grounds for termination of contract (or that aspect of an overall contract, at the discretion of the Embassy). A mechanism for emergency after-hours support should also be established.

Contractors should establish a liaison or point of contact for the Embassy account. This person should have authority to deal with problems and issues governing technical problems, installation matters, billing queries, etc. and should be empowered to escalate problems that are not being resolved within the established timeframes. Alternately, Contractors may choose to identify separate points of contact for technical issues, billing queries, orders, installations and general business matters, each with the authority to escalate matters. All points of contact for the

Embassy must be conversationally fluent in English and Arabic.

Contractor’s representative is required to be at the Embassy twice a week at a fixed time and day.

The Contractor’s representative shall be present on the Embassy premises for a period of at least three hours per visit in order to provide service and answer questions. This representative may also sell services to Embassy employees for use in their personal capacities, provided the prices they receive are at least as low as normal market rates.

15. SURVIVABILITY AND RECOVERY

The Contractor shall have a working system of network survivability in case of emergencies and serious disasters when all networks may be jammed or when parts of the network are destroyed.

The Contractor shall have a recovery plan in place that shall deal with such occurrences.

16. BUNDLE ASSIGNMENT

The Embassy shall be able to change the service plan assigned to any cell number at no charge and will have the ability to re-assign the cellular number to another individual and/or location without cost to the Embassy. The Embassy reserves the right to activate/add roaming calls and data bundles, to deactivate a SIM card data or voice, stop pay as you go, and prevent bill shock by defining a specific limit on consumption and as needed.

17. SPAM

The Contractor must block all spam and ads to all SIM cards provided under this contract, even if an employee assigned that number later provides it to a commercial entity.

18. VALUE ADDED BENEFITS

The Embassy encourages creative solutions/quotation responses. The Contractor is encouraged to describe any additional opportunities or added value services that would assist or benefit the

Embassy. The Contractor should provide details on the features and benefits embedded with the bundles to include free international SMS, free international calls and data carryover plan.

19. ACCEPTANCE

The Embassy requests that quotations remain open for acceptance for a period of not less than 90 days from the closing date.

20. ROAMING, DATA, OVERAGE, AND SMS CHARGES

The Contractor should provide pricing information on the below listed items and any other services; this information will be considered when evaluating the quotes.

- U.S. Data Charges (Rate/Mb)

- International Data Charges (Rate/Mb)

- International Roaming Package charges - applicable to the requested bundles and items with focusing on the countries cited in point 1.3.

- Any extra charges associated with the use of the local data bundle while roaming.

- Any services for which other than a linear pricing scale is used (linear means, for example, 1 minute is 0.5 JOD, 2 minutes is 1 JOD) please indicate the service and price scale here or attached.

21. TRANSITION AND IMPLEMENTATION PLAN

The Contractor must submit a transition and implementation plan which should include but is not limited to:

- Ensuring that the current mobile telephone numbers are maintained to the maximum extent possible as described in point 1 “PERFORMANCE WORK

STATEMENT”.

- Port existing phone numbers with minimal impact to business.

- A timeline with respect to the distribution and porting of numbers.

- The proposed team that will be responsible for the migration.

- The appropriate resources, in terms of quantity and skills, that will assist in the migration planning and technical conversion from the existing cellular service provider.

- Accounting support during the transition period.

QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

This plan provides an effective method to promote satisfactory contractor performance. The

QASP provides a method for the Contracting Officer's Representative (COR) to monitor

Contractor performance, advise the Contractor of unsatisfactory performance, and notify the

Contracting Officer of continued unsatisfactory performance. The Contractor, not the

Government, is responsible for management and quality control to meet the terms of the contract.

The role of the Government is to monitor quality to ensure that contract standards are achieved.

Performance Objective Scope of Work Para Performance Threshold

Services.

Performs all requested services set forth in the scope of work.

1. thru 21.

All required services are performed and no more than three (3) customer complaint is received per month.

SECTION 2 - CONTRACT CLAUSES

FAR 52.212-4 CONTRACT TERMS AND CONDITIONS – COMMERICAL ITEMS

(OCT 2018) AND (DEVIATION 2017-02) (JUNE 2017), is incorporated by reference (See SF-1449, Block 27A).

52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR

EXECUTIVE ORDERS—COMMERCIAL ITEMS (AUG 2019)

(a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are incorporated in this contract by reference, to implement provisions of law or

Executive orders applicable to acquisitions of commercial items:

(1) 52.203-19, Prohibition on Requiring Certain Internal Confidentiality Agreements or

Statements (JAN 2017) (section 743 of Division E, Title VII, of the Consolidated and Further

Continuing Appropriations Act, 2015 (Pub. L. 113-235) and its successor provisions in subsequent appropriations acts (and as extended in continuing resolutions)).

(2) 52.204-23, Prohibition on Contracting for Hardware, Software, and Services Developed or Provided by Kaspersky Lab and Other Covered Entities (JUL 2018) (Section 1634 of Pub. L.

115-91).

(3) 52.204-25, Prohibition on Contracting for Certain Telecommunications and Video

Surveillance Services or Equipment (AUG 2019)

(4) 52.209-10, Prohibition on Contracting with Inverted Domestic Corporations (Nov 2015)

(5) 52.233-3, Protest After Award (AUG 1996) (31 U.S.C. 3553).

(6) 52.233-4, Applicable Law for Breach of Contract Claim (OCT 2004)(Public Laws 108-

77 and 108-78 (19 U.S.C. 3805 note)).

(b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the

Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

_X_ (1) 52.203-6, Restrictions on Subcontractor Sales to the Government (Sept 2006), with

Alternate I (Oct 1995) (41 U.S.C. 4704 and 10 U.S.C. 2402).

__ (2) 52.203-13, Contractor Code of Business Ethics and Conduct (Oct 2015) (41 U.S.C.

3509)).

__ (3) 52.203-15, Whistleblower Protections under the American Recovery and

Reinvestment Act of 2009 (June 2010) (Section 1553 of Pub. L. 111-5). (Applies to contracts funded by the American Recovery and Reinvestment Act of 2009.)

__ (3a) 52.203-17 Contractor Employee Whistleblower Rights And Requirement To Inform

Employees Of Whistleblower Rights (Apr 2014)

_X_ (4) 52.204-10, Reporting Executive Compensation and First-Tier Subcontract Awards

(Oct 2018) (Pub. L. 109-282) (31 U.S.C. 6101 note).

__ (5) [Reserved].

__ (6) 52.204-14, Service Contract Reporting Requirements (Oct 2016) (Pub. L. 111-117, section 743 of Div. C).

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__ (7) 52.204-15, Service Contract Reporting Requirements for Indefinite-Delivery

Contracts (Oct 2016) (Pub. L. 111-117, section 743 of Div. C).

_X_ (8) 52.209-6, Protecting the Government’s Interest When Subcontracting with

Contractors Debarred, Suspended, or Proposed for Debarment. (Oct 2015) (31 U.S.C. 6101 note).

_X_ (9) 52.209-9, Updates of Publicly Available Information Regarding Responsibility

Matters (Oct 2018) (41 U.S.C. 2313).

__ (10) [Reserved].

__ (11)(i) 52.219-3, Notice of HUBZone Set-Aside or Sole-Source Award (Nov 2011) (15

U.S.C. 657a).

__ (ii) Alternate I (Nov 2011) of 52.219-3.

__ (12)(i) 52.219-4, Notice of Price Evaluation Preference for HUBZone Small Business

Concerns (OCT 2014) (if the offeror elects to waive the preference, it shall so indicate in its offer)

(15 U.S.C. 657a).

__ (ii) Alternate I (JAN 2011) of 52.219-4.

__ (13) [Reserved]

__ (14)(i) 52.219-6, Notice of Total Small Business Set-Aside (Nov 2011) (15 U.S.C. 644).

__ (ii) Alternate I (Nov 2011).

__ (iii) Alternate II (Nov 2011).

__ (15)(i) 52.219-7, Notice of Partial Small Business Set-Aside (June 2003) (15 U.S.C.

644).

__ (ii) Alternate I (Oct 1995) of 52.219-7.

__ (iii) Alternate II (Mar 2004) of 52.219-7.

__ (16) 52.219-8, Utilization of Small Business Concerns (Oct 2018) (15 U.S.C.

637(d)(2)and (3)).

__ (17)(i) 52.219-9, Small Business Subcontracting Plan (Aug 2018) (15 U.S.C. 637(d)(4)).

__ (ii) Alternate I (Nov 2016) of 52.219-9.

__ (iii) Alternate II (Nov 2016) of 52.219-9.

__ (iv) Alternate III (Nov 2016) of 52.219-9.

__ (v) Alternate IV (Aug 2018) of 52.219-9.

__ (18) 52.219-13, Notice of Set-Aside of Orders (Nov 2011) (15 U.S.C. 644(r)).

__ (19) 52.219-14, Limitations on Subcontracting (Jan 2017) (15 U.S.C. 637(a)(14)).

__ (20) 52.219-16, Liquidated Damages—Subcon-tracting Plan (Jan 1999) (15 U.S.C.

637(d)(4)(F)(i)).

__ (21) 52.219-27, Notice of Service-Disabled Veteran-Owned Small Business Set-Aside

(Nov 2011) (15 U.S.C. 657 f).

__ (22) 52.219-28, Post Award Small Business Program Rerepresentation (Jul 2013) (15

U.S.C. 632(a)(2)).

__ (23) 52.219-29, Notice of Set-Aside for, or Sole Source Award to, Economically

Disadvantaged Women-Owned Small Business Concerns (Dec 2015) (15 U.S.C. 637(m)).

__ (24) 52.219-30, Notice of Set-Aside for, or Sole Source Award to, Women-Owned Small

Business Concerns Eligible Under the Women-Owned Small Business Program (Dec 2015) (15

U.S.C. 637(m)).

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__ (25) 52.222-3, Convict Labor (June 2003) (E.O. 11755).

_X_ (26) 52.222-19, Child Labor—Cooperation with Authorities and Remedies (Jan 2018)

(E.O. 13126).

__ (27) 52.222-21, Prohibition of Segregated Facilities (Apr 2015).

(28)(i) 52.222-26, Equal Opportunity (Sept 2016) (E.O. 11246).

(ii) Alternate I (FEB 1999) of 52.222-26.

(29)(i) 52.222-35, Equal Opportunity for Veterans (Oct 2015)(38 U.S.C. 4212).

(ii) Alternate I (JULY 2014) of 52.222-35.

(30)(i) 52.222-36, Equal Opportunity for Workers with Disabilities (July 2014) (29 U.S.C.

793).

(ii) Alternate I (JULY 2014) of 52.222-36.

__ (31) 52.222-37, Employment Reports on Veterans (FEB 2016) (38 U.S.C. 4212).

__ (32) 52.222-40, Notification of Employee Rights Under the National Labor Relations

Act (Dec 2010) (E.O. 13496).

_X_ (33)(i) 52.222-50, Combating Trafficking in Persons (Mar 2015) (22 U.S.C. chapter

78 and E.O. 13627).

__ (ii) Alternate I (Mar 2015) of 52.222-50 (22 U.S.C. chapter 78 and E.O. 13627).

__ (34) 52.222-54, Employment Eligibility Verification (OCT 2015). (Executive Order

12989). (Not applicable to the acquisition of commercially available off-the-shelf items or certain other types of commercial items as prescribed in 22.1803.)

__ (35)(i) 52.223-9, Estimate of Percentage of Recovered Material Content for EPA–

Designated Items (May 2008) (42 U.S.C. 6962(c)(3)(A)(ii)). (Not applicable to the acquisition of commercially available off-the-shelf items.)

__ (ii) Alternate I (May 2008) of 52.223-9 (42 U.S.C. 6962(i)(2)(C)). (Not applicable to the acquisition of commercially available off-the-shelf items.)

__ (36) 52.223-11, Ozone-Depleting Substances and High Global Warming Potential

Hydrofluorocarbons (JUN 2016) (E.O. 13693).

__ (37) 52.223-12, Maintenance, Service, Repair, or Disposal of Refrigeration Equipment and Air Conditioners (JUN 2016) (E.O. 13693).

__ (38)(i) 52.223-13, Acquisition of EPEAT®-Registered Imaging Equipment (JUN 2014)

(E.O.s 13423 and 13514).

__ (ii) Alternate I (Oct 2015) of 52.223-13.

__ (39)(i) 52.223-14, Acquisition of EPEAT®-Registered Televisions (JUN 2014) (E.O.s

13423 and 13514).

__ (ii) Alternate I (Jun 2014) of 52.223-14.

__ (40) 52.223-15, Energy Efficiency in Energy-Consuming Products (DEC 2007) (42

U.S.C. 8259b).

__ (41)(i) 52.223-16, Acquisition of EPEAT®-Registered Personal Computer Products

(OCT 2015) (E.O.s 13423 and 13514).

__ (ii) Alternate I (Jun 2014) of 52.223-16.

_X_ (42) 52.223-18, Encouraging Contractor Policies to Ban Text Messaging While

Driving (AUG 2011) (E.O. 13513).

__ (43) 52.223-20, Aerosols (JUN 2016) (E.O. 13693).

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