Attachment B-Questions and Answers.pdf

SENSITIVE BUT UNCLASSIFIED

Questions (1): International roaming, please clarify the request regarding comprehensive coverage maps for roaming?

Answer: Providing maps are not required, the contractor is only required to provide a comprehensive coverage for roaming services around the world.

Question (2): Group Three (3) Data only, The Embassy will not need to subsidize routers with this package? Please confirm.

Answer: The contractor is only required to provide active SIMs and in accordance to the requirements mentioned in the solicitation, refer to point 1.9 in the solicitation “GROUPED

SERVICE PACKAGES”.

Question (3): International Roaming Add-on, is there flexibility on the data roaming bundles?

Answer: The bundle for Week-Long and Month-Long International Roaming Add-On reflects the minimum services to be embedded in the bundle, refer to point 1.9 ” in the solicitation

“GROUPED SERVICE PACKAGES.

Question (4): Usage notifications and service suspensions:

1- By voice services – does this include local and international calls?

Answer: Yes. For users in Groups 1 and 2, notification when the user has reached 25, 50, and 100 JOD in charges in all voice services above their monthly bundle subscription.

2- The point regarding 5% thereafter is not clear.

Answer: 5% thereafter of the data in their bundle, the contractor is required to send notification every %5 thereafter the basic bundle.

3- 25, 50 and 100 JOD notification is needed on total invoice as well, as separating notification of reaching limit for each element will end up with the sum of total limits, is this acceptable?

Answer: The provider should send notification on 25, 50 and 100 JOD in charges above their monthly bundle subscription.

4- Is there any action needed prior or after receiving the notification, or this is only an informative notification?

Answer: All the notification are only informative actions, at no time shall the provider deactivate any services until notified by the COR through verbal or e-mail correspondence. Refer to point 2 in the solicitation “USAGE

NOTIFICATIONS AND SERVICE SUSPENSIONS”.

Question (5): handsets, devices or routers is required to be included in the proposal and subsidy discounts in the packages are not required; please confirm.

Answer: The contractor is only required to provide active SIMs and in accordance to the requirement mentioned in the solicitation and for each group accordingly, refer to point 1.9 in the solicitation “GROUPED SERVICE PACKAGES”.

Question (6): List of international calls rate except Washington DC. What is meant by except

Washington DC?

Answer: Washington, DC, and other locations in the U.S. are clearly mentioned in section one, price schedule.

Question (7): Group Three (3) Data Only, Are the 200 GB intended for local and international or only local use?

Answer: The 200 GB for local use only and shall be transmitted over at least a 4G network while in Jordan and the SIM should have access to international roaming in other countries, including the United States. Refer to point 1.9 in the solicitation “GROUPED SERVICE PACKAGES”.

Question (8): Is There Any Radio Frequency Signal Banners that require special equipment and internal wiring

Answer: No.

Question (9): In submission requirement are the Technical Proposals Required to be printed

Hardcopies? If so, what is the Delivery?

Answer: Quotations must be submitted by email to AmmanRFQ@state.gov, refer to the solicitation cover letter.

Question (10): Is it Mandatory to have the Same Current last 7 digits of current MSISDN’S, since it’s Independent Factor at the time of the Tender.

Answer: The Contractor must submit a transition plan from the current incumbent, Jordan

Mobile Telephone Services – Zain, and to the maximum extent possible, the Contractor shall ensure that current mobile telephone numbers are maintained. Refer to point 21 in the solicitation

“TRANSITION AND IMPLEMENTATION PLAN”.

Question (11): Please provide us with the Current MSISDN’s List to check the possibility of maintain the last 7 digits.

Answer: The list will be provided to the awarded contractor, the offeror and to maximum extent possible shall ensure that current mobile telephone numbers are maintained once receive the list.

Refer to point 21 in the solicitation “TRANSITION AND IMPLEMENTATION PLAN”.

Question (12): It’s indicated that the Minimum number of lines is 500, can you please provide us with the Distribution?

Answer: The 500 lines reflect the minimum number of lines the U.S. Embassy will order per year, the U.S. Embassy have approximately 1400 employees, all of whom have cellular and mobile devices for official purposes.

Question (13): Please clarify what is the Port existing Phone number.

Answer: The current incumbent is Jordan Mobile Telephone Services – Zain, Refer to point 1 in the solicitation “PERFORMANCE WORK STATEMENT” mailto:AmmanRFQ@state.gov

Question (14): Estimated Monthly Quantity, Is the monthly quantity per (line) or for (all of the lines in all groups)?

Answer: The estimated monthly quantity in section one price schedule for all lines in the group

“if applicable”.

Question (15): Roaming Countries, Can we add annex to mention all of the countries?

Answer: The contractor is required to submit a list of International Roaming contracts

(Providers) and the rates for each country or region. The contractor must complete the price schedule in section one otherwise the quotation will be considered technically unacceptable.

Refer to section 3 point 8 in the solicitation.

Question (16): International calls average price, Can we add an annex to mention all of the destinations?

Answer: The contractor is required to submit a list of international calls rate except Washington

DC, and the contractor must complete the price schedule in section one otherwise the quotation will be considered technically unacceptable. Refer to section 3 point 9 in the solicitation. Under the change, SF30 for amendment on section one.

Question (17): Free units per month in addition to those in the bundles mentioned in Sections 1, 2 and 3, if any (refer to point 18), Should we add the only free bundles on top of the mentioned in the groups offer? Or included?

Answer: If the Contractor supplies items for free above the required bundles, the Contractor should list the free amounts in the right-most column of Section III. Each value listed there should be the amount free per line multiplied by the number of estimated lines to which it applies

(III.A.1 Sections 1, 2, and 3). Also, the contractor is encouraged to describe any additional opportunities or added value services that would assist or benefit the U.S. Embassy. Refer to point 18 in the solicitation “VALUE ADDED BENEFITS”.

Question (18): Calls to Europe, Can we add an annex?

Answer: The contractor is required to submit a list of international call rates except Washington

DC, and the contractor must complete the price schedule in section one otherwise the quotation

Question (19): Calls to other locations in the world - Average Rate, Can we add an annex?

Answer: The contractor is required to submit a list of international call rates except Washington

DC, and the contractor must complete the price schedule in section one otherwise the quotation

Question (20): Roaming data in other locations in the world – Average rate, Can we add an annex?

Answer: The contractor is required to submit a list of International Roaming contracts and the rates for each country or region, and the contractor must complete the price schedule in section one otherwise the quotation will be considered technically unacceptable. Refer to section 3 point

8 in the solicitation. Under the change, SF30 for amendment on section one.

Question (21): Group Three (3) Data Only, Do you need the lines in group 3 to be (active while roaming) or to be able to (use the 200 GB while roaming)?

Answer: The 200 GB for local use only and shall be transmitted over at least a 4G network while in Jordan and the SIM should have access to international roaming in other countries, including the United States. Refer to point 1.9 in the solicitation “GROUPED SERVICE PACKAGES”.

Question (22): Add-on Roaming Options, Group 3 is data only line, would you still want to add the free voice minutes in the Add-on?

Answer: Group 3, this group is for data-only SIMs with 200GB data each per month and the

SIM have access to international roaming in other countries, including the United States. Once these lines consume the bundle subscription, they are subject to per-MB overage charges as indicated in the price schedule section one.

Question (23): Transition Plan, will you provide the list of numbers in order for us to check the availability of the last 7 numbers?

Answer: The list will be provided to the awarded contractor, the offeror and to maximum extent possible shall ensure that current mobile telephone numbers are maintained once receive the list.

Question (24): Instructions to offerors. How many clients would you be needing as a reference?

Answer: The offeror should submit as of a minimum of 5 clients.

Question (25): Are the U.S. Embassy exempted from the special tax 26%?

Answer: Yes, the U.S. Embassy has a tax exemption certificate from the host government.

Question (26): In Section 1 (Pricing III) what are the countries required to have international calls, and Roaming Services? Where mentioning Europe.

Answer: Solicitation will be amended to list Europe countries.

Question (27): Is using Huawei and ZTE network for mobile networks will affect the contract award?

Answer: In accordance with section 3 point 6.a, the offeror is required identify types and quantities of equipment, supplies and materials required for performance of services under this contract. The Embassy will evaluate all equipment used as part of the assessment of whether the offer complies with all relevant U.S. government regulations.