SOL-278-15-00009_-_IWSMG_RFP_-_Attachments_1-10.pdf

Request for Proposals No. SOL-278-15-00009 USAID/Jordan Improved Water Sector Management & Governance Activity

ATTACHMENT NO. 1

SF LLL – DISCLOSURE OF LOBBYING ACTIVITIES

The form is available at the following link:

http://www.usaid.gov/sites/default/files/sflllin.pdf http://www.usaid.gov/sites/default/files/sflllin.pdf

Request for Proposals No. SOL-278-14-000016 USAID/Jordan Improved Water Sector Management & Governance Project

ATTACHMENT NO. 2

USAID FORM 1420-17 - CONTRACTOR BIOGRAPHICAL DATA SHEET

An electronic version of the form is located at http://www.usaid.gov/forms/ http://www.usaid.gov/forms/

ATTACHMENT NO. 3

PAST PERFORMANCE INFORMATION

Due: June 3, 2015 Send to: USAID/Jordan/AAO – Ms. Beatrice Diah: bdiah@usaid.gov;

Ms. Alexis McGinness: amcginness@usaid.gov

CONTRACTOR PERFORMANCE REPORT – SHORT FORM

PART I: Contractor Information (to be completed by Prime)

1. Name of Contracting Entity:

2. Contract Number:

3. Contract Type:

1. Contract Value (TEC): (if subcontract, subcontract value)

2. Description of Work/Services:

6. Problems: (if problems encountered on this contract, explain corrective action taken)

7. Contacts: (Name, Telephone Number and E-mail address)

7a. Contracting officer:

7b. Technical Officer (COR):

8. Offeror:

9. Information Provided in Response to RFP No.:

PART II: Performance Assessment (to be completed by Agency)

1. Quality of product or service, including consistency in meeting goals and targets, and cooperation and effectiveness of the Prime in fixing problems. Comment:

2. Cost control, including forecasting costs as well as accuracy in financial reporting. Comment:

mailto:bdiah@usaid.gov mailto:amcginness@usaid.gov

3. Timeliness of performance, including adherence to contract schedules and other time-sensitive project conditions, and effectiveness of home and field office management to make prompt decisions and ensure efficient operation of tasks. Comment:

4. Customer satisfaction, including satisfactory business relationship to clients, initiation and management of several complex activities simultaneously, coordination among subcontractors and developing country partners, prompt and satisfactory correction of problems, and cooperative attitude in fixing problems. Comment:

5. Effectiveness of key personnel including: effectiveness and appropriateness of personnel for the job; and prompt and satisfactory changes in personnel when problems with clients where identified. Comment:

SUMMARY SUBCONTRACT REPORT (SF 295) ATTACHMENT NO. 4

ATTACHMENT NO. 5

IDENTIFICATION OF PRINCIPAL GEOGRAPHIC CODE NUMBERS

The USAID Geographic Code Book sets forth the official description of all geographic codes used by USAID in authorizing or implementing documents, to designate authorized source countries or areas. The following are summaries of the principal codes:

1) Code 937 (the United States, the recipient country, and developing countries other than advanced developing countries, but excluding any country that is a prohibited source) is the authorized USAID Principal Geographic Code for the procurement of commodities and services:

a. For direct contracts the Agency enters into using program funds, to all contractors not otherwise restricted by statute, regulation, Agency policy or administrative determination (i.e., suspension and debarment) from receiving USAID funds, and subject to competition requirements;

b. Under all grants to partner country governments. See below for grants to countries included in Code 110 (New Independent States) and to those covered by the DFA;

c. Under Economic Support Fund loans;

d. By USAID missions using program funds;

e. By contractors under USAID direct contracts;

f. By recipients under grants and cooperative agreements to non-governmental organizations when the award budget contains more than $250,000 worth of goods and services to be procured by the recipient; and

g. By subcontractors and sub-recipients of awards.

2) Code 110 (the United States, the independent states of the former Soviet Union, or a developing country, but excluding any country that is a prohibited source) is the authorized USAID Principal Geographic Code for procurement of commodities and services under grants to any of the New Independent States, or to a contractor under USAID direct contracts or to recipient of a grant or cooperative agreement under an implementing document authorizing procurement in any of the New Independent States.

3) Code 935 (any area or country including the recipient country, but excluding any country that is a prohibited source) is the authorized USAID Principal Geographic Code for procurement of commodities and services:

a. Using funds that are covered by the statutory exemption for the DFA;

b. Whenever a waiver is authorized under Subpart D of 22 CFR Section 228 and ADS

310.3.4; and

c. For procurements under a grant or cooperative agreement when the total procurement element in the award budget is $250,000 or less.

ATTACHMENT NO. 6

MARKING AND BRANDING TEMPLATE

USAID/Jordan Improved Water Sector Management & Governance Program

Branding Strategy for USAID Improved Water Sector Management & Government Program From Requesting Office (USAID/Jordan)

With reference to Section 320.3.2.1 of ADS 320, below is the required Branding Strategy:

Objective: To provide prospective contractors with areas to be addressed in the development of the Branding Implementation Plan and the Marking Plan to deliver the message that the assistance is from the American People.

Program Name: USAID Improved Water Sector Management & Governance (USAID

IWSMG)

Positioning: Publicity materials and communications must clearly reflect the notion that this activity is provided by the American People through USAID, with the close collaboration and support of the Government of Jordan. No other organizations or bodies must be acknowledged publicly in connection with the “USAID Improved Water Sector Management & Government Program”. The contractor must use full branding and the USAID tagline “From the American People” on materials and communications, which may be translated into local languages as appropriate. Co-branding and no branding will only be considered on a case-by-case basis as considered appropriate by the Contracting Officer’s Representative (COR) and Contracting Officer (CO).

Level of Visibility: The desired level of USAID’s visibility for this program is high.

Anticipated Elements of Marking Plan: Deliverables to be marked, include products, equipment and inputs delivered; places where program activities are carried out; external public communications, studies, reports, publications and informative and promotional products; and workshops, conferences, fairs, media related activities and any such events. Publications authored by contractors or other non-USAID employees must include the following disclaimer on the title page: “The author’s views expressed in this publication do not necessarily reflect the views of the United States Agency for International Development or the United States Government.”

USAID’s web page contains the electronic version of the Graphic Standards Manual that is compulsory for all contractors.

THIS PORTION IS CREATED BY THE CONTRACTOR

Branding Implementation Plan for the USAID Improved Water Sector Management & Government

(Contract # TBD) From Requesting Office (USAID/Jordan)

With reference to Section 320.3.2.2 of ADS 320, below is the required Branding Implementation Plan:

1.0 HOW TO INCORPORATE THE MESSAGE

__________ will use full branding and the USAID tagline “From the American People” on materials and communications. Co-branding and no branding will only be considered on a case-by-case basis as considered appropriate by the Contracting Officer Representative (COR) and Contracting Officer (CO).

2.0 HOW TO PUBLICIZE THE PROGRAM

This section discusses how to publicize the program and also includes a description of the communications tools to be used.

2.1 AUDIENCES

Subject to approval by USAID, the USAID Improved Water Sector Management & Government Program has the following target audiences with whom it will promote and publicize USAID sponsorship:

2.1.1 Primary audience:

The primary audience for all materials and documents produced under this contract is USAID/Jordan and the Government of Jordan.

2.1.2 Secondary audience:

The secondary audience for materials and documents produced by the USAID Improved Water Sector Management & Government Program includes USAID/Washington, local Jordanian NGOs and private sector partners.

2.2 MESSAGES

In all materials and events the project will be branded as from USAID and prepared by _________________________ as part of the USAID Improved Water Sector Management & Government Program. As such, all materials will acknowledge that they were produced with support “from the American people.” In cases where a local language predominates above English, the appropriate translation into the local language will be used in branding the program.

Additional ideas to increase awareness that the American people support this program are: all of the trainers will be trained to include in each presentation or training session a statement at the beginning of their meeting or training session that the technical assistance that they provide and the other program services are made possible as a result of “the assistance from the American people.” The USAID Improved Water Sector Management & Government Program will follow specific procedures for including the Branding Implementation Plan requirements as stated in the mandatory internal reference Branding and Marking in USAID Direct Contracting in the Automated Directives System, Chapter 320.

3.0 TOOLS

The following communication tools will be used: Add to as needed and fill out.

Press releases Press conferences Media interviews Site visits Success stories Beneficiary testimonials Professional photography PSAs Videos Webcasts, e-invitations, blast e-mails, or other internet activities

4. 0 KEY MILESTONES AND OPPORTUNITIES

The following key milestones are anticipated to generate awareness that the program is from the American people. These milestones may be linked to specific points in time, such as at the beginning or end of a program, or to an opportunity to showcase reports or other materials.

These include, but are not limited to

• holding training events,

• publishing reports,

• highlighting success stories,

• promoting final or interim reports, and

• communicating program impact/overall results.

5.0 ACKNOWLEDGEMENTS

5.1 ACKNOWLEDGING USAID AND THE USAID LEARNING ENVIRONMENT

IMPROVEMENT PROGRAM FUNDING MECHANISM

The following acknowledgment will be included on external USAID Improved Water Sector Management & Government Program publications and internal publications, such as quarterly reports, as appropriate:

This document was produced for review by the United States Agency for International Development. It was prepared by _____________ for the USAID Improved Water Sector Management & Government, contract number TBD.

5.2 ACKNOWLEDGING HOST-COUNTRY GOVERNMENTS

All ______________ documents will follow USAID Branding Guidelines. If during the course of this program other major sponsors are involved, we will advise the COR of their involvement and request permission to include them as necessary.

5.3 ACKNOWLEDGING OTHER HOST-COUNTRY PARTNERS

Co-branding with will occur when these organizations have contributed funds to the activity. Co-branding with in-country partners may also be desirable when trying to promote local ownership and capacity building. However, when products are fully funded by USAID, CO approval is required for any exceptions to full branding requirements.

5.4 CO-BRANDING WITH OTHER INTERNATIONAL ORGANIZATIONS

In such cases, the guidelines for co-branding will be followed, assuming the funding contributed is more than a token amount.

THIS PORTION IS CREATED BY THE CONTRACTOR

Marking Plan for the USAID Improved Water Sector Management & Government Program From Requesting Office (USAID/Jordan)

With reference to Section 320.3.2.3 of ADS 320, below is the required Marking Plan:

1.0 MARKING

1.1 MARKING PLAN FOR MATERIALS TO BE PRODUCED

Table 1 outlines the types of materials that may be produced under the USAID Improved Water Sector Management & Government Program. Any materials that are not anticipated below, but are produced under the initiative, will also be subject to branding guidelines and CO approval, as appropriate. Please note that marking is not required on items used as part of the administration of the contract, such as stationery products, equipment, and offices. The goal is to mark programs and projects, and not implementing partners. Thus, letterhead, name tags, business cards, office space, equipment, and supplies are not subject to branding.

Every contract deliverable that is marked with the USAID identity for the USAID Improved Water Sector Management & Government Program will follow design guidance for color, type, and layout in the Graphic Standards Manual as related to equipment, reports, studies, events, and public communication (including printed products, audio, visual, and electronic materials).

The USAID logo will be used for programmatic correspondence. _______ Letterhead will be used for administrative matters and will not have the USAID logo. Business cards will not show the USAID logo.

Marking Requirements for the USAID Improved Water Sector Management &

Government From Requesting Office (USAID/Jordan)

With reference to Section 320.3.2.2 of ADS 320, below is the required Branding Implementation Plan:

TABLE 1. MARKING PLAN FOR MATERIALS TO BE PRODUCED -

CHANGE AS NEEDED

Category Type of Marking Remarks Administrative Stationery products (administrative Business)

USAID standard graphic identity will not be used.

Pertains to letterhead, envelops, and mailing labels

Stationery products (program related)

USAID standard graphic identity will be used. Pertains to letters that accompany program materials

TABLE 1. MARKING PLAN FOR MATERIALS TO BE PRODUCED -

CHANGE AS NEEDED

Category Type of Marking Remarks Business cards USAID standard graphic identity will not be used on business cards. The contractor should use its own business cards but include the line " Building Economic Sustainability through Tourism " on the business card.

Office signs USAID standard graphic identity will not be used to mark project offices.

Project deliverables Follows guidelines for full branding Website

Technical Technical reports and studies

The USAID identity will be printed on the cover of documents; design follows guidelines for full branding unless co-branding is acceptable or an exemption is provided for no branding.

Briefing papers, memoranda, and policy recommendations

The USAID identity will be printed on the cover of documents; design follows guidelines for full branding unless co-

Government policies, strategies, plans, and guidelines (regional, national, and sub-national levels) or other materials positioned as being from the host-country government

The USAID identity will be printed on the cover of documents; design follows guidelines for full branding unless co-

Organizations' policies, strategies, plans, and guidelines (e.g., an NGO’s procedures manual for malaria logistics, a workplace antidiscrimination policy) or other materials positioned as being

The USAID identity will be printed on the cover of documents; design follows guidelines for full branding unless co-

Category Type of Marking Remarks from the host-country partner

Training materials and manuals

The USAID identity will be printed on the cover of documents; design follows guidelines for full branding unless co-

CDs-ROM The USAID identity will be printed on the CD label, splash screen/menu, and packaging;

design follows guidelines for full branding unless co-branding is acceptable or an exemption is provided for no branding.

PowerPoint presentations

The USAID identity is required on title breaker slides; design follows guidelines for the full branding unless co-branding is acceptable or an exemption is provided for no branding.

Conference posters and presentations

The USAID identity will be printed on the poster or presentation; design follows guidelines for professional meetings or full branding unless co-branding acceptable or an exemption is provided for no branding.

Videos The USAID identity will be printed on the guidelines for full branding unless co-

Program materials The USAID identity will be printed on the guidelines for full branding unless co-

Technical web portal Follows guidelines for co-branding; the USAID identity will be included on the homepage and sub-pages as appropriate

Individual documents included on the portal will be branded as appropriate.

Promotional

Category Type of Marking Remarks Event signs, banners, and exhibition booths materials

The USAID identity will be printed on the materials; design follows guidelines for full branding unless co-branding is acceptable or an exemption is provided for no branding.

Project promotional materials (e.g., success stories, beneficiary announcement of research, testimonials, findings, or project results)

The USAID identity printed on the materials;

design follows guidelines for full branding.

Materials for policy launch

The USAID identity will be printed on the cover of documents; design follows guidelines for full branding unless co-

Materials for site visits

The USAID identity will be printed on the cover of documents; design follows guidelines for full branding unless co-

Commodities The USAID identity will be printed on the guidelines for full branding unless co-

ATTACHMENT NO. 7

Initial Environmental Examination (IEE) No. 14-133

ATTACHMENT NO. 8

Local Compensation Plan:

ATTACHMENT 9

STATEMENT OF OBJECTIVES:

Request for Proposals No. SOL-278-15-000009

Statement of Objectives

Attachment 9: Statement of Objectives

1. PURPOSE

The purpose of this Activity is to support the Government of Jordan (GOJ) to achieve measurable improvements and greater sustainability of the water sector by providing technical assistance to strengthen the GOJ’s reform, policy development and implementation, and capacity building efforts.

2. BACKGROUND

A. Challenges of the Water Sector in Jordan

Jordan’s chronic water scarcity (available water resources are 133 m3/capita/year, including wastewater reuse) has resulted in mining of renewable groundwater resources (with extraction currently 50% over the safe yields, 2005), increasing salinity, declining water table levels and increasing pumping costs. The major water sector challenges and problems in Jordan are:

1. Water Supply and Demand

2. Water Sector Management/Governance/Efficiency

3. Protection of Water Supply and Resources

Annex A contains a more detailed analysis of these three challenges.

B. Relationship to U.S. Government Foreign Policy Objectives and USAID/Jordan Country Development Cooperation Strategy

The U.S. strategic interest in helping to deepen Jordan’s stability is recognized throughout the U.S.

Government security apparatus, especially in light of current events in Syria. Maintaining Jordan’s stability also has a rare level of bi-partisan support in both houses on Capitol Hill. Helping achieve water security is important to the country and the region and is needed for economic growth, public health and social cohesion, which is aligned with U.S. interests.

This activity is in tight alignment with USAID/Jordan’s Country Development Cooperation Strategy (CDCS). The CDCS’s overarching goal is “Improved Prosperity, Accountability and Equality for a Stable, Democratic Jordan.” The Improved Water Sector Management and Governance (IWSMG) Activity will indirectly support “improved prosperity” by supporting efforts to ensure that Jordan’s economic sectors have the water that is essential to generating economic growth and that social cohesion is not being ruptured by water-related conflicts or health epidemics. The IWSMG Activity will contribute to the CDCS goal via the CDCS Development Objective #3 “Essential Services to the Public Improved,” specifically the Intermediate Result 3.3 “Accountable, Sustainable Management of Water Resources Increased.”

C. Relationship to GOJ and Jordanian Priorities

IWSMG supports the GOJ’s water strategy for the period of 2008-2022, “Water for Life,” (Annex B) an updated version of the Strategy is currently in the final stage of approval (Annex C). Goals highlighted in the Strategy include the separation of bulk water supply and retail water delivery operations, Attachment 9 (Statement of Objectives) – Page 1

Statement of Objectives establishment of an independent water regulatory body, and support to the newly established National Water Advisory Council. Another part of the strategy is to build greater public awareness of Jordan’s water supply limitations.

The Ministry of Water and Irrigation (MWI) is named as the lead institution for strategy implementation.

MWI has been a strong and active leader in laying the foundation for institutional reform. Political will to move forward with reforms is evident in actions that have already been taken. The National Water Advisory Council has been established; activities to establish an interim regulatory authority at the Program Management Unit (PMU) have commenced; and, MWI has secured the Ministry of Public Sector Development’s needed endorsement of its restructuring and interim capacity-building plan. In addition, the GOJ amended the MWI by-law to restructure MWI. The Cabinet approved the amendment of the by-law to accommodate the proposed restructuring of MWI to take its roles and responsibilities in planning, policy making, and strategy developing for the entire water sector, including transferring responsibility for groundwater monitoring from the Water Authority of Jordan (WAJ) to MWI.

Consequently, the GOJ requested the USG provide it with continued technical assistance to support, through a new contract, both the reform process and improvements to Jordan’s utilities selling over $200 million JDs of water per year in order to achieve substantial improvements in utility performance such as in sales and cost recovery. The operation of the utilities in Jordan is done as a quasi-governmental organization – to provide the autonomy required to run the utilities like for-profit entities. The proper operation of the country’s utilities and reform of Jordan’s water sector are important for Jordan’s national water security. This type of technical assistance requires specialized assistance on how to run and improve utilities.

Achievement of improved cost recovery and utility performance is also required to support the overall sustainability of the water sector and funding for the continued operation and maintenance of USAID/Jordan’s substantial infrastructure program. IWSMG will complement the GOJ and USG’s infrastructure program that includes improving water and sewage connection through the Millennium Challenge Corporation (MCC). MCC has provided significant resources for infrastructure improvement.

The IWSMG program will support the human resources and management aspects to complement the MCCcompact. The GOJ has agreed to the indicators that are a part of the MCC-Jordan Monitoring and Evaluation Plan (on page 37) that can be accessed by http://www.mcc.gov/documents/data/MCA- Jordan_ME_Plan_March_2012.pdf including KPIs.

The IWSMG Activity will also support achievement of the MWI’s plan with the International Monetary Fund, approved by the Council of Ministers, to reduce the losses in the water sector through a roadmap for improving its financial sustainability through technical assistance and the rollout of improved utility best management practices across the utilities. This effort requires the provision of technical assistance and the identification of best practices to improve human resources management, new business and operating systems, cost recovery/revenue enhancement, investment planning, the utilization of improved water and energy-saving technologies in the at the water utility level, and the implementation of customer service improvements and tariff reforms

In sum, there is strong government ownership of the reform process and the improvement of processes that are expected to positively impact the water sector. As noted above, the GOJ has already formally committed to improvements as part of the MCC and IMF agreements. In the utility area, there is no

Attachment 9 (Statement of Objectives) – Page 2 http://www.mcc.gov/documents/data/MCA-Jordan_ME_Plan_March_2012.pdf http://www.mcc.gov/documents/data/MCA-Jordan_ME_Plan_March_2012.pdf

Statement of Objectives political opposition to making technical and management improvements; therefore, the IWSMG Contractor will identify the targets the program can achieve within the broader context of what the GOJ is doing to improve the sector. Moreover, there are structures in place to further deepen and expand government commitment including political will to begin to constructively engage civil society.

D. Complementarity with Other Donor Efforts IWSMG interventions are expected to be implemented in a way that complements and does not duplicate other donor programs that are providing support to the water sector, including World Bank (WB), European Union (EU), the French Aid (FAD), the Japanese International Cooperation Agency (JICA), and the German Government’s: Gesellschaft für Internationale Zusammenarbeit (GIZ) and German Kreditanstalt für Wiederaufbau (KfW), and Gulf country funding.

3. SCOPE

The overarching objective of the IWSMG Activity is to increase accountable, sustainable, water sector management and governance by supporting and strengthening the GOJ’s reform, policy development and implementation, and capacity building efforts.

4. PROJECT INTERMEDIATE RESULTS

To achieve the aforementioned over-arching objective, the contractor will achieve the following Intermediate Result (IR) “Accountable, Sustainable Management of Water Resources Increased” and its sub-IRs Results Framework to support the water sector (Annex D). The IWSMG Activity will contribute by supporting and strengthening the GOJ’s reform and restructuring efforts and improved public relations, policy development and implementation, and capacity building efforts to the following main IR and sub IRs as follows:

IR: Accountable, Sustainable Management of Water Resources Increased.

Sub - IR1: National Sustainable Water Supply System Improved Sub - IR2: Water Conserved Sub - IR3: Water Sector Governance Improved Sub - IR4: Water Supply and Resources Protected

5. CONTRACT PERFORMANCE OBJECTIVES

The contractor will define and perform activities with a strategic approach to achieve the following objectives:

OVERALL OBJECTIVES FOR BASE PROGRAM

Overall Objective 1: Provide support to the GOJ to define and resolve major water sector policy issues illustratively described in Annex E. An IWSMG policy matrix will be the annual deliverable to document progress on this Objective.

Attachment 9 (Statement of Objectives) – Page 3

Statement of Objectives

Overall Objective 2:

Set and implement realistic minimum performance targets, which will become a part of the Activity Monitoring & Evaluation Plan (AMEP). The indicators and targets must support the USAID/Jordan water sector results framework, utilizing the indicators provided in Annex F.

OVERALL OBJECTIVES FOR UTILITY SYSTEMS IMPROVEMENT SUPPLEMENTAL

ACTIVITIES (SUPPLEMENTAL ACTIVITIES) (See description in Section 6.B)

Overall Objective 3: For the Supplemental Activities, define the indicators and performance targets required, if the supplemental activities are implemented. Those indicators and performance targets must align with the results framework.

The Supplemental Activities will be implemented to improve the management and operation of at least one utility by supporting new systems, i.e., asset management, etc., to achieve substantial utility performance improvement.

Note that there is not a lack of political will to improve most management and technical processes, so it is expected that the targets and steps toward achieving policy and other goals will be in the manageable interest of the contractor. In areas where specific support for an action is required by the GOJ, USAID is willing to request a joint implementation letter to be signed between the GOJ and USAID.

The following outlines the minimum performance targets:

IR1: National Sustainable Water Supply System Improved

1. The contractor will provide support to improve annual Key Performance Indicators (KPI)1 at

Zarqa utility through the implementation of improved management practices especially those related to non-revenue water reduction and cost recovery increases, complementing the MCC compact.

2. The contractor will support the achievement of MWI’s plan with the International Monetary Fund, approved by the Council of Ministers, to reduce the losses in the water sector by improving the financial sustainability of the water sector through technical assistance and the rollout of improved utility best management practices across the utilities.

IR 2: Water Conserved

3. In coordination with MWI, Miyahuna, Zarqa, and any other selected utilities, the contractor will develop and support the implementation of a demand-side management program set up and linked to private sector companies in at least Miyahuna and Zarqa (including promotion of usage of wastewater and leak repairs).

1 KPIs for utilities typically include: collection ratio; operating cost coverage ratio; non-revenue water; employees for 1,000 water subscribers; continuity of supply; microbiological water quality compliance; non-billing service complaints; billing complaints; subscribers receiving continuous supply; water consumption per capita; average energy consumption (k/Wh/m3).

Attachment 9 (Statement of Objectives) – Page 4

4. The contractor will provide technical expertise to support the utilities and MWI with the implementation of behavior change communication strategies nationwide through MWI and at least through Miyahuna and Zarqa utilities.

IR 3: Water Sector Governance Improved

5. The contractor will develop a GOJ-endorsed new legal framework and support its implementation, incorporating key water sector reform recommendations and gaps in current water laws; this could be realized through a combination of methods including amendments of existing laws, by-laws, policies, and procedures and/or a new national water law.

6. The contractor will develop new and/or modified assignment agreements for the establishment of new and existing utilities to increase utilities independence and/or ability to act commercially.

7. The contractor will provide technical support to the Jordan Valley Authority (JVA) to divest the retail irrigation management responsibilities anticipated to include the development of a new administrative framework to establish and manage the retail contracts and capacity building to support the effort.

8. The contractor will provide technical expertise to the GOJ for operationalizing an independent water regulator and/or water regulatory unit within a multi-sectoral regulator. Support includes developing a new legal framework that ensures independence and increased transparency and accountability and capacity building.

IR 4: Water Supply and Resources Protected

9. The contractor will develop and support the GOJ’s implementation of a new legal and administrative framework for groundwater management to reduce water theft and groundwater over-abstraction including key compliance and enforcement recommendations.

10. The contractor will reduce the reporting incidents at wastewater treatment plants, related to effluent not meeting Jordanian standards, through the provision of technical assistance and training and support for the application of improved best management practices.

This Activity must include attaining at least the following by Year 5:

• Six key policies, regulations, and administrative procedures relating to water and natural resources (at final stage) being implemented

• 10% decrease in NRW in Zarqa

• 10 new or improved best practice driven systems implemented related to water in Zarqa

• 10 newly supported operation and maintenance improvements implemented related to water in

Zarqa

• 15% increase in cost recovery of Zarqa, 10 percent in WAJ and JVA, and 5% in Miyahuna

• 10 new or improved best practices driven systems implemented related to wastewater in at least one utility

• 10 newly supported operation and maintenance improvements implemented related to wastewater in at least one utility

Attachment 9 (Statement of Objectives) – Page 5

6. ACTIVITY COMPONENTS

The IWSMG Activity will include the following activity components, which will have corresponding meaningful results/targets and deliverables for each component. The four components directly correlate to the USAID water results framework and the objectives/results sought under IWSMG. The IWSMG Activity will be results-focused, aimed at utilizing the specialized expertise of the Contractor to maximize the results sought under each result-oriented outcome/component, described below.

Component 1: Water Supply Systems Component 2: Water Conservation and Demand Management Component 3: Water Sector Governance Component 4: Protection of Water Supply (including Enforcement and Compliance)

The IWSMG Activity may also include Utility Systems Improvement Supplemental Activities (which are described in further detail in Section 6.B) that will contribute to Component 1.

Annex G contains a non-comprehensive menu of activities to consider in the development of the proposal (including for the Supplemental Activities) based on the type of activities that have been supported in the past. As the list is extensive, it is expected that the offeror will select a subset of activities and/or suggest their own high priority interventions to maximize the overall results of the program.

A. Base Program

Component 1: Water Supply Systems The outcome of this component must help Jordan improve the sustainable water supply system by providing technical assistance, capacity building, and policy support to the appropriate entities. It is expected that there will be improvements in increasing cost recovery and revenues, moving Jordan toward achieving international best practices in utility operations, and advocacy for additional resources where under-investment is occurring. Through the provision of technical assistance, especially experts in policy and utility performance, it is expected that the IWSMG Activity will help improve human resources management, improve operation and maintenance and accountability, reduce water losses, and advocate to the GOJ on workforce and policy incentives, all of which must lead to improved utility performance.

The IWSMG Activity is expected to strengthen the GOJ (MWI’s and the utilities including WAJ) capacity to conduct the evidence-based technical research that underpins strong planning and management as well as develop the mechanisms and feedback loops that will link researchers to decision-makers to improve the water supply system. This support has been specifically requested by the MWI and will build on USAID’s previous capacity building efforts.

A required part of the IWSMG Activity must be the support to utilities, assisting the MWI to improve their performance – especially in cost recovery across the utilities as well as policy and capacity building support for the non-revenue water reduction. [Note: USAID is interpreting the term utility broadly to include any entity that sells water and has an important role in revenue collection and cost recovery of the

Attachment 9 (Statement of Objectives) – Page 6

Statement of Objectives

National water supply system]. The GOJ noted that they are very concerned about permanently operating the national system in a crisis mode due to the 15 percent increase in the population for which they are providing water and feel that they do not have adequate crisis management tools to continually operate like this. The MWI’s two highest priorities in the first year of the Activity are responding to this crisis and finding a solution to sustainably reduce non-revenue water, considered an important composite indicator for internal inefficiencies. Support to the utilities to reducing water losses and improve performance is part of their structural benchmark action plan with the International Monetary Fund.

The Minister of MWI requested that the focus and significant portion of the effort of the utility work be with Zarqa (IR1.1; Component 1) complementing the MCC compact infrastructure improvements. And then, the approach recommended and best practices developed in Zarqa, should be supported and rolled out to other utilities (IR1.1; Component 2). Currently, the MCC compact is helping improve the operational efficiency, rehabilitating the water network, enlarging the wastewater network in Zarqa, and is preparing an assessment (Annex H). The IWSMG Contractor is also expected to recommend and advocate for infrastructure investment priorities, but in general resources for infrastructure investments are not part of IWSMG – except as noted.

It is expected that a significant effort for the IWSMG Activity will be for the rollout of activities in Yarmouk. Yarmouk is in the process of being restructured and thus support there may have substantial benefit. The Minister of MWI also requested that a full-time advisor be placed in Yarmouk to support the effort to roll out management improvements at the utility. The work to support utility performance in Miyahuna and Aqaba will be a smaller part of what the IWSMG Contractor does given the MWI’s requests to focus on Zarqa first and Yarmouk second. Miyahuna and Aqaba may have developed lessons learned that could be adopted to support the other utilities as they are more advanced. Annex I contains an Assessment of the Yarmouk utility that was prepared by Mercy Corps, which will provide limited assistance to Yarmouk, mostly in the area of communications, until 2015.

The IWSMG Activity support is expected to improve strategic planning, improve the performance of utilities and other water sector entities, reduce non-revenue water, and share lessons learned across utilities. IWSMG is the only entity USAID is employing to provide technical assistance and management support that is expected to improve utility performance. In Miyahuna, USAID is funding a new $30 million non-revenue water (NRW) infrastructure investment and is also employing an engineering firm to support and advise on the technical aspects of how to improve NRW, especially from a infrastructure investment perspective. USAID will seek to expand this type of support to the other utilities through its Non-Revenue Water activity.

The IWSMG Activty must support GOJ water sector entities for which USAID provides funds directly to meet any risk mitigation plan requirements as a response to Public Financial Management Results Assessment Framework (PFMRAF) findings. However, in the near term, USAID only has a risk mitigation plan in place for Miyahuna to receive $30 million of Government to Government (G-to-G) funding through a fixed amount reimbursement agreement. A PFMRAF has been conducted by USAID at Miyahuna and WAJ. It is anticipated that G-to-G funding will be extended to WAJ and Aqaba and/or Jordan Valley Authority during the life of this program. USAID will be responsible for conducting the PFMRAF and developing the risk mitigation plan. IWSMG will support the implementation of the risk

Attachment 9 (Statement of Objectives) – Page 7

Statement of Objectives mitigation plan for Miyahuna and for other entities when new risk mitigation plans are needed and in place.

In addition to supporting the water utilities, the IWSMG Contractor must provide technical assistance to the MWI and WAJ to improve management systems and assist in the transformation of the organizations to assume new roles and responsibilities. Technical assistance to the MWI and WAJ should contribute to their efforts to reduce the over extraction of groundwater and help to prioritize monitoring and enforcement measures.

The IWSMG Activity is expected to use some funding support new technical systems or management approaches to make relevant improvements and upgrades, e.g., developing asset management systems for bulk water supply to maximize the efficiency of existing rotating assets, establishing a bulk water control room, and improving the technical dimensions of water supply resource management as part of the base program. However, the funding for this aspect of Component 1 should be limited. The WAJ bulk control room is a concern, and it should be considered along with other priorities identified for some type of intervention.

Component 2: Water Conservation and Demand Management

This result-focused component will help Jordan conserve water by providing technical assistance, capacity building, and policy support and incentives to the appropriate entities. This support is expected to conserve water in Jordan as well as increase water sold, reduce theft, improve bill collection, promote new technologies, and encourage behavior changes, as well as promote an understanding on why paying for water is important. This component is not intended to support pilot activities at the end-user level, support the development of new technologies, or provide any subsidized technology to any organization.

Instead it must focus on promoting already proven technologies (best practices) or behavior change through the utilities. This component will also include GOJ sponsored awareness and/or technology promotion campaigns through the utilities and/or with media, i.e., radio, television, and internet.

Through policy interventions and assistance to utilities and other entities, interventions will support increasing the amounts of water that are paid for and help with cost recovery. In the water sector, approximately 40% of the costs are electricity costs and up to 18% of overall energy is needed to support the water sector. One of the most effective interventions to conserve water is simply having consumers pay for water at costs that are increasingly closer to the real cost of water. This will lead to increasing water conservation. Reducing energy costs associated with pumping will also contribute to cost recovery.

The need to increase costs to conserve water is especially true in the agricultural sector where the low costs of water and electricity are encouraging the wastage of water into low-value agricultural activities.

GOJ interventions to reduce illegal wells and theft are being conducted. In addition, there are incentives that are currently encouraging farmers to plant crops that are heavy users of water, like olives, that are politically sensitive but important to address. Increasing the need for consumers to pay for water is not popular, therefore, these interventions need to be accompanied by campaigns to support the government in their efforts to help consumers understand why paying for water and water conservation is important.

Behavior change interventions and promotion of technologies and best practices should be focused on areas that support GOJ policy and where water use is too high compared to the water available i.e., Attachment 9 (Statement of Objectives) – Page 8

Statement of Objectives

Amman and northern Jordan. Outreach campaigns will be focused on either supporting reform processes and/or behavior change that conserves water.

Interventions under this component will ensure equitable participation of men and women in all activities such as training and capacity building, working groups, stakeholder meetings and discussions, and other opportunities as appropriate. Outreach and media campaigns will take into consideration in their design and implementation the different needs and roles of men and women.

Component 3: Water Sector Governance

This result-focused component is expected to lead to improved measurable results in water sector governance, water sector reform, enforcement and compliance, and the removal of major policy bottlenecks, by providing technical assistance, capacity building, and policy support creating incentives.

In general, there is political will to make progress in all of these areas, although the removal of major policy bottlenecks will likely require incremental steps to be taken over several years. This component will not only improve water sector governance but also lead to improved financial sustainability of the water sector, policy setting and implementation, enforcement and compliance, engagement with civil society, and ability to support and promote regional cooperation and bilateral and regional agreements.

This is also the component that must include any support for reform efforts, in accordance with international best practices, not directly attributable to the other three components.

In order for Jordan’s water sector to obtain the highest levels of performance needed in such a water poor country and politically sensitive region, the IWSMG Activity should support and recommend GOJ reform efforts. The interventions in this component must help MWI to build the capacity it needs in order to take on the water sector leadership responsibilities. The IWSMG Activity will include helping MWI review and change its existing systems and institutional structures for planning and managing resources; building the staff capacity, through training, to effectively operate and manage within new systems; and, helping MWI to reshape and build the strategic relationships it currently has with other institutions. This effort will also include assistance in building internal and external constituencies for reform. This will help MWI maintain the inter-governmental momentum for institutional reform that now exists and to increase what has been very minimal participation of civil society in the process of developing and implementing reforms. This capacity building will be delivered in ways to ensure spill-over benefits to efforts to develop and enact other reforms.

If requested by the GOJ, IWSMG will also help support the GOJ efforts in developing and/or negotiating bilateral agreements with neighboring countries in order to manage shared waters, such as:

• Short-term assistance in developing or tracking progress of bilateral or regional agreements

• Support GOJ capacity to enter into and protect Jordan’s interests in the development of agreements

• Technical assistance to help the GOJ in regional cooperation efforts

Please note that there have been no requests from the GOJ for this type of assistance to date. But it could be something requested and/or recommended during the life of the project.

Attachment 9 (Statement of Objectives) – Page 9

Statement of Objectives

Component 4: Protection of Water Supply

An essential element of this component is support for compliance and enforcement. Water protection is critical for long-term sustainability of the water sector. Enforcement and compliance support is key, whether it will be support to enforce efforts to protect water supply, prevent pollution, or respect an international and/or bilateral agreement. The lack of sufficient compliance and enforcement incentivizes bad behavior such as improper disposal of waste and wastewater, including industrial, and undermines the involvement and profitability of the private sector in wastewater and solid waste management. In order to support enforcement and compliance to protect water resources, assistance should not only be provided to the MWI but also the Ministry of Environment.

For wastewater treatment operations, the GOJ has indicated that they want to improve the management of wastewater treatment plants and share best practices in wastewater treatment plant operation between utilities. USAID is also constructing new wastewater treatment plants through G-to-G agreements. The IWSMG Activity support for wastewater treatment plant operations and maintenance will complement these USAID infrastructure investments.

B. Utility Systems Improvement Supplemental Activities (Supplemental Activities) – Contributing to Component 1

The implementation of Utility Systems Improvement Supplemental Activities (Supplemental Activities) that contribute to Component 1 will be exercised at the Mission’s discretion and are expected to be limited in scope compared the other Components described in Section 6.1 above.

These Supplemental Activities are expected to support new technical systems or management systems to make utility system improvements and upgrades, e.g., purchase and technically support new high tech utility systems such as in asset supply, physical water monitoring, control room improvements, communications, customer service records, geographic information, and cost recovery. The intention of the Supplemental Activities is to directly support the procurement of additional systems at utilities and is not intended to provide additional technical assistance staff, already part of the Base Program.

These activities are intended to provide additional support to utilities in order to produce substantial additional benefits to the objectives of the IWSMG Activity and potentially reduce the crisis in water availability in the North.

The expected results for the Supplemental Activities will also be required to be added to the AMEP during implementation. For USAID to implement these Supplemental Activities, strong and important improvements to targeted results are needed and strong interest from the GOJ. These Supplemental Activities are expected to begin in Year 2 for two to four years depending on the interventions proposed and the various lead times required for ordering, installing, and operationalizing equipment.

Attachment 9 (Statement of Objectives) – Page 10

7. LESSONS LEARNED AND OTHER CONSIDERATIONS

These lessons learned, which were documented in the project appraisal document, and other considerations are described to provide Offerors helpful information to inform the design of the Activity.

A. Lessons Learned from Previous…