Siemens Service agreement.pdf

PROPOSAL

Illinois State Cap SA 26-31

PREPARED BY

Siemens Industry, Inc. ("Siemens")

PREPARED FOR

STATE OF ILLINOIS

DELIVERED ON

February 03, 2026

Table of Contents

INTRODUCTION

Proposal Information Contact Information

CUSTOMER OVERVIEW

Executive Summary Siemens Capabilities & Customer Commitment

SERVICE SOLUTION

Building Services – Automation Emergency Response Times – Automation

SERVICE IMPLEMENTATION PLAN

Connectivity and Communications Service Agreement Contract Characteristics General Services Service Team

TERMS AND CONDITIONS

Terms and Conditions Agreement Terms for Investments

SIGNATURE PAGE

Signature Page

APPENDICES

Siemens Service Portfolio

Proposal #: 9116098

Date: February 03, 2026

Contact Information

Sales Executive: Mark Hoffman

Branch Address:

14 Currency Drive Bloomington , IL 61704

Telephone: 3095338518

Email Address: mark.hoffman@siemens.com

Customer Contact: Jason Jones

Customer: STATE OF ILLINOIS

Address: 501 S 2ND ST

SPRINGFIELD IL 62756-1000

Services shall be provided at: STATE OF ILLINOIS

501 S 2ND ST SPRINGFIELD IL 62756-1000

Executive Summary Customer Needs

The Services proposed in this agreement are specifically designed for STATE OF ILLINOIS, and the services provided herein will help you in achieving your facility goals.

Services Included

Siemens will provide the following services.

Service Description

• Data Backup and Restore Services - Online

• Customer Directed Support

• Firmware Updates

Siemens Capabilities & Customer Commitment Siemens Industry, Inc. is a leading single-source provider of cost-effective facility performance solutions for the comfort, life safety, security, energy efficiency and operation of some of the most technically advanced buildings in the world. For more than 150 years, Siemens has built a culture of long-term commitment to customers through innovation and technology. Siemens is a financially strong global organization with a

Branch network that delivers personalized service and support to customers in multiple industries and locations.

References are available upon request.

Building Services – Automation

Services that deliver the outcomes you want to achieve

Services delivered by Siemens have been developed to help you achieve the outcomes you expect.

Scope of Services

Firmware Updates

We will provide you with firmware and documentation updates to your existing field panels upon development. The included training will familiarize you with the new features and their associated benefits.

These updates deliver the benefits of Siemens commitment to compatibility by design; a commitment unique in our industry. Field panels included under this service are itemized in the List of Equipment Related

Services. (Upgrades to Field Panel hardware, processors, memory boards, and related hardware are excluded unless specified elsewhere.)

Customer Directed Support

With Customer Directed Support, Siemens will provide a trained and experienced specialist or technician who will work under your direction. The intent of this service is to offer you labor assistance in completing a special project, or to meet a facility objective. Specific job responsibilities, goals, work hours and other associated deliverables of this service are listed in the Appendix section of this service agreement.

Emergency Response Times – Automation Emergency Online/Phone Response

Premium Monday through Sunday, 24 Hours per Day System and software troubleshooting and diagnostics will be provided remotely to enable faster response to emergency service requests and to reduce the costs and disruptions of downtime. Siemens will respond within 2 hours, Monday through Sunday, 24 hours per day, including Holidays, upon receiving notification of an emergency, as determined by your staff and Siemens.

Where applicable, Siemens will furnish and install the necessary online service technology to enable us to remotely access into your system, through a communications protocol (internet connection or dedicated telephone line) that will be provided by the facility. Where remote access is not available to the system, Siemens will provide phone support to your staff to assist in their onsite troubleshooting and diagnosis. If remote diagnostics determine a site visit is required to resolve the problem, a technician can be dispatched.

Depending on your contract coverage, the on-site dispatch will be covered or will be a billable service call.

Emergency On-site Response

Premium Monday through Sunday, 24 hours a day, Emergency Onsite Response will be provided to reduce the costs and disruptions of downtime when an unexpected problem does occur. Siemens will provide this service between scheduled service calls and respond onsite at your facility within 4 hours for emergency conditions, as determined by your staff and Siemens, Monday through Sunday, 24 hours per day, including Holidays, upon receiving notification of an emergency. Non-emergency conditions, as determined by your staff and

Siemens, may be incorporated into the next scheduled service call.

Connectivity and Communications Siemens Service Portal

The Service Portal complements the personalized services you will receive from your local Siemens office by providing greater visibility into equipment and services delivered by Siemens. This web-based portal allows you the ability to submit service requests, confirm and modify schedules, track repairs, manage agreements, generate reports, and access critical information; then share it across your entire enterprise quickly and efficiently. The Service Portal is a user-friendly way to increase your productivity and the value of your service program.

Data security as a basic requirement

We value confidentiality and long-term partnerships. That is why we give the security of your data the highest priority. Before we implement an enhanced service package with remote support, we conduct an in-depth analysis of the situation, taking into account national and international regulations, technical infrastructures and industry specifics. Our service employees carefully evaluate your needs on an individual basis with a view toward information security.

Service Agreement Contract Characteristics

Description AUTOMATION

Hours of Coverage 24 x 7

Response Times (Phone/Online) 2 Hours

Response Times (Onsite/Emergency) 4 Hours

Remote Services Yes

Third Party Systems No

Monitoring No

Additional Labor Discount 20.0%

Additional Material Discount 60.0%

Labor and material discounts are applicable for sites identified in this agreement and are only available for the disciplines included in this agreement. Material discounts do not apply to 3rd party or non-Siemens

Building Products manufactured components.

General Services

Automation

Service Description Qty Frequency Year

Data Backup and Restore Services - Online 1 4 1,2,3,4,5

Customer Directed Support 8 4 1,2,3,4,5

Firmware Updates 8 1 1,2,3,4,5

Account Executive manages the overall strategic service plan based upon your current and future service requirements.

Client Services Manager is responsible for ensuring that our contractual obligations are delivered, your expectations are being met and you are satisfied with the delivery of our services.

Primary Service Specialist is responsible for performing the ongoing service of your system.

Secondary Service Specialist who will be familiarized with your building systems to provide in-depth backup coverage.

Remote Services Specialist is responsible for the execution of remote services including proactive planned tasks, in-depth fault analysis and identification of corrective actions.

Service Operations Manager is responsible for managing the delivery of your entire support program and service requirements.

Service Coordinator is responsible for scheduling your planned maintenance visits, and handling your emergency situations by taking the appropriate action.

Service Administrator is responsible for all service invoicing including both service agreement and service projects.

Service Team An important benefit of your Service Agreement derives from having the trained building service personnel of Siemens Industry, Inc. familiar with your building systems. Our implementation team of local experts provides thorough, reliable service and scheduling for the support of your system.

Added to the team is a team of building experts at our Digital Service Center. The benefits you receive are less disruption to your employees at the site, less intrusive on the system at peak hours, fewer emissions for trucks rolled, and real time analytics with digital workspace hours.

The following list outlines the service team that will be assigned to the service agreement for your facility

Your Assigned Team of Service Professionals will include:

Terms and Conditions

Terms and Conditions (Click to download)

Terms & Conditions (www.siemens.com/standard-terms-service)

Price Escalation. If, during the term of this Contract, the price of various materials or labor or logistics are increased as reflected by CRU, CMAI, COMEX market indexes or IHS Markit, then Siemens may increase the applicable yearly Investment or apply a surcharge accordingly.

As a result of the global Covid-19 Virus outbreak, temporary delays in delivery, labor or services from Siemens and its sub-suppliers or subcontractors may occur. Among other factors, Siemens' delivery is subject to the correct and punctual supply from sub-suppliers or subcontractors, and Siemens reserves the right to make partial deliveries or modify its labor or services. While Siemens shall make every commercially reasonable effort to meet the delivery or service or completion date mentioned above, such date is subject to change.

To the extent applicable, the following Addendum(s) are incorporated and made part of the Siemens Standard Terms and Conditions:

Click on addendum below to read/download

Online Backup and Data Protection (www.siemens.com/data-backup-addendum)

Web-Based Offering (www.siemens.com/rider-enl-web-offering)

Enlighted Data Processing Agreement (www.siemens.com/enl-data-process)

Enlighted Service Level Agreement (www.siemens.com/enl-sla)

Enlighted Acceptable Use Policy (www.siemens.com/enl-accept-use)

Exclusions and Clarifications (www.siemens.com/clarification-addendum) https://assets.new.siemens.com/siemens/assets/api/uuid:42e38d59-ebe7-41f3-a0ab-86c87ec92ec2/siemens-service-standard-terms-and-conditions.pdf https://assets.new.siemens.com/siemens/assets/api/uuid:c30f77e9-5b31-4501-ac57-270976a9be62/online%20data%20backup%20protection%20addendum.pdf https://assets.new.siemens.com/siemens/assets/api/uuid:9a5de9bd-5cb7-4e60-900d-9c0841334dee/enl%20general%20conditions%20for%20web%20based%20offering%20addendum.pdf https://assets.new.siemens.com/siemens/assets/api/uuid:3217d6f3-993d-4529-9eef-ac51c4a6b5c3/data%20processing%20agreement%20enlighted.pdf https://assets.new.siemens.com/siemens/assets/api/uuid:a26a0a7a-b922-4106-959c-86090a5c235e/service%20level%20agreement%20enlighted.pdf https://assets.new.siemens.com/siemens/assets/api/uuid:3510c741-4e90-4c84-ab06-9ba1769fd73a/acceptable%20use%20policy%20enlighted.pdf https://assets.new.siemens.com/siemens/assets/api/uuid:adeecc83-de1a-4ca2-abea-254ecc9fad57/Exclusions-and-Clarifications-US.pdf

Agreement Terms for Investments Services shall be provided at:

501 S 2ND ST

SPRINGFIELD, IL 62756-1000

Siemens Industry, Inc. shall provide the services as identified in this Proposal and pursuant to the associated terms and conditions contained within.

Duration (Initial Term and Renewal): This Agreement shall remain in effect for an Initial Term of 5 Periods beginning May 31, 2026. After the expiration of the Initial Term, this Agreement shall automatically renew for successive one year periods. The Investments for each year after the Initial Term of the Agreement and each year of each renewal of this Agreement shall be determined as the immediate prior year's Investment plus an escalator of 5.5% or as allowed per this proposal. In addition, each renewal term pricing shall be adjusted for any additions or deletions to services selected for the renewal term.

Initial Term Investments:

Period Period Range Billing Frequency Annual Price

1 May 31,2026 - May 30,2027 Annually (In Advance) $15,574.00

2 May 31,2027 - May 30,2028 Annually (In Advance) $16,430.00

3 May 31,2028 - May 30,2029 Annually (In Advance) $17,344.00

4 May 31,2029 - May 30,2030 Annually (In Advance) $18,287.00

5 May 31,2030 - May 30,2031 Annually (In Advance) $19,293.00

Multi-Period Investment Total $86,928.00

Amount Due In Advance Based On Billing Frequency

Applicable sales taxes are excluded from the Investments. The pricing quoted in this Proposal is firm for 30 days.

Siemens Industry, Inc. invoices paid by credit card may be subject to a surcharge of up to 2%.

Signature Page The Buyer acknowledges that when accepted by the Buyer as proposed by Siemens Industry, Inc., this Proposal and the Standard Terms and Conditions of Sale for Services, (together with any other documents, including any applicable

Rider(s), incorporated herein) shall constitute the entire agreement of the parties with respect to its subject matter.

BY EXECUTION HEREOF, THE SIGNER CERTIFIES THAT (S)HE HAS READ ALL OF THE TERMS AND CONDITIONS AND DOCUMENTS, THAT SIEMENS INDUSTRY, INC. OR ITS REPRESENTATIVES HAVE MADE NO AGREEMENTS OR REPRESENTATIONS EXCEPT AS SET

FORTH THEREIN, AND THAT (S)HE IS DULY AUTHORIZED TO EXECUTE THE SIGNATURE PAGE ON BEHALF OF THE BUYER.

Initial Term Investments

Period Period Range Billing Frequency Annual Price

1 May 31,2026 - May 30,2027 Annually (In Advance) $15,574.00

2 May 31,2027 - May 30,2028 Annually (In Advance) $16,430.00

3 May 31,2028 - May 30,2029 Annually (In Advance) $17,344.00

4 May 31,2029 - May 30,2030 Annually (In Advance) $18,287.00

5 May 31,2030 - May 30,2031 Annually (In Advance) $19,293.00

Proposed by: Accepted by:

Siemens Industry, Inc.

Company

STATE OF ILLINOIS

Company

Mark Hoffman

Name

Name (Printed)

9116098

Proposal #

Signature

$86,928.00

Proposal Amount

Title

February 03, 2026

Date

Date

Purchase Order # ⬜ PO for billing/pmnt only ⬜ PO not required

Siemens Service Portfolio

Siemens Service Portfolio