Attachment_1_SOW_A001_page_7.pdf

SGE50016R0067 Page 7 of 14 Internet Provider Services, Baghdad, Iraq

ATTACHMENT 1 – STATEMENT OF WORK (SOW)

This plan also provides an effective method for the COR to monitor contractor performance, advise the ISP of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The contractor, not the USG, is responsible for management and quality control to meet the terms of the contract. The role of the USG is to monitor quality to ensure that contract standards are achieved.

The ISP's key individual responsible for QC under this contract is the Project Manager.

If this person needs to be replaced during performance of this contract, the contractor shall submit a resume for an equal or better replacement to the COR for review and approval.

3 Quality Assurance and Surveillance Plan (QASP)

The ISP shall be responsible for implementing a plan to monitor the quality of the internet service on a daily basis and provide weekly reports to the COR for the duration of this contract. The ISP shall provide a copy of their plan to the COR no later than 30 calendar days after contract award. Upon acceptance by the COR, this plan becomes binding. The USG shall monitor performance of this contract through the use of the contractor’s quality control plan. Additionally, in accordance with the Inspection of Services clause, the USG will perform inspection and acceptance.

USG surveillance of tasks not listed in the Performance Requirement Summary may occur anytime during the performance period of this contract. Such surveillance will be done according to standard inspection procedures or other provisions. Any action taken by the contracting officer as a result of surveillance will be according to the Inspection of Services clause and the SOW.

Offerors shall submit a draft QASP as part of their proposal.

Acceptable Quality Level (AQL) requirements are listed in paragraph VI.5 below.

Lack of performance quality may be discovered by complaints or inspection and the AQL non-performance charges (paragraph VI.6) are for specific circumstances or conditions for which the USG requires means by which the contractor shall maintain specific quality levels. If these quality levels are not maintained, the USG shall invoice the contractor quarterly for administrative or other charges involved.

The process will be: The COR documents all deficiencies and informs the ISP every time a ‘chargeable’ deficiency is recorded. At the end of the quarter, the COR will inform the ISP of the total amount to be deducted from the ISP’s third / sixth / ninth / twelfth invoice and the ISP shall incorporate this into their invoice, either as a separate page with the deduction amount or directly into the regular invoice form. The invoices for those months will not be processed unless they contain the deduct amounts, if any.

4 Contractor’s Maintenance, Use, and Inventory Programs – The contractor’s management plan shall include:

Written maintenance, use, and inventory programs for all property, equipment, and materials used in performance of the contract