SFY27_CNAP_TA_Performance_Outcomes_Template.docx

This is a Performance Outcomes Template for the Citizenship for New Americans Program (CNAP) Technical Assistance contract issued by the Massachusetts Office for Refugees and Immigrants (ORI). The document provides a structured framework for organizations to propose annual performance metrics for delivering technical assistance services to CNAP providers across the state. The template requires proposing specific outcomes for fiscal years 2027 and 2028, including both numerical targets and corresponding percentages. Key service areas include the number of CNAP providers receiving technical assistance support through multiple modalities (phone, email, virtual meetings, in-person contact), providers assisted in obtaining accreditation from the Executive Office for Immigration Review, meetings supported and organized, and trainings delivered on citizenship and immigration topics, Department of Justice recognition and accreditation, and G-28 filing procedures. Additionally, the template measures the development and management of online repositories for training materials, providers achieving DOJ recognition and accreditation, and other organization-specific outcomes.

The template is designed to align proposed performance outcomes with the terms stated in the CNAP TA Request for Responses (RFR). This reposted opportunity (BD-27-1078-ORI1A-ORI-131563) seeks a single non-profit organization to provide statewide technical assistance to the existing network of CNAP service providers. The document does not contain pricing information, funding amounts, set-asides, or other financial terms, as it functions as a planning and accountability tool for proposing measurable deliverables rather than a complete contract specification document.