Section J Attachment E Contract Labor Categories.pdf

VO HQ SUPPORT SERVICES

ATTACHMENT E – CONTRACT LABOR CATEGORIES

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SENSITIVE BUT UNCLASSIFIED / LABOR CATEGORIES

Contents

CONTRACT PROGRAM MANAGER

TRAINING COORDINATOR

SCANNING TECHNICIAN

EXECUTIVE ASSISTANT

VISA ASSISTANT

VISA SPECIALIST

VISA LIAISON OFFICER

VISA ANALYST

MANAGEMENT CONSULTANT

WEBSITE CONTENT COORDINATOR

ECONOMIC ANALYST

MANAGEMENT ANALYST – I

MANAGEMENT ANALYST – II

MANAGEMENT ANALYST – III

WEBSITE CONTENT MANAGER

MANAGEMENT ANALYST – II

MANAGEMENT ANALYST – III

ACQUISITION SPECIALIST

CONTRACT ADMINISTRATOR

ATTACHMENT F – CONTRACT LABOR CATEGORIES

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CONTRACT PROGRAM MANAGER

SCA CLASSIFICATION: Exempt

SECURITY CLEARANCE REQUIRED: Top Secret

GS EQUIVALENT: GS-15

EDUCATION/EXPERIENCE REQUIRED:

• Bachelor’s Degree (advanced degree and/or PMP preferred), and;

• Ten (10) years of progressive experience in an office environment, including;

• Three (3) years managing a team on a federal or commercial contract of similar size and scope, and;

• Experience using a variety of office software, including: MS Word, MS Power Point, MS Excel, MS Share Point, and MS Outlook.

QUALIFICATIONS:

• Demonstrated expertise in Federal Government contract management

• Ability to prepare management, business, technical, and personnel reports, reviews and documents for internal and external use

• Knowledge and expertise in personnel management

• Excellent oral and written communication skills

• Superior organizational skills and work ethic

• Demonstrated ability to lead large teams in the field of expertise required by this contract

ANTICIPATED DUTIES/TASKS:

The Contract Program Manager will serve as the primary interface with the Contract

Administrator, CO, COR, any GTMs, and subcontractors across the contract. The Contract

Program Manager will monitor contract performance to include: budget, performance, and deliverables. Other responsibilities include management of subcontractors, financial tracking and monitoring of contract compliance. The Contract Program Manager will communicate contract goals and objectives to the administrative and analyst staff.

The Program Manager is responsible for excellent and compliant contract performance. This person will be responsible for the quality of deliverables and ensuring that performance requirements are upheld during contract performance. The Program Manager will liaise with VO staff and have full authority to act on behalf of the Contractor within the scope of operations at the location, including personnel management, supervision, and hire/fire authority. Anticipated tasks include, but are not limited to, the following:

• Implement appropriate controls to prevent and detect cases of employee fraud or malfeasance and notification of appropriate security personnel to determine required actions.

• Provide timely deliverables and performance related data to the Government in order to allow adequate monitoring, oversight, and performance measurement of support services.

• Promote innovation, efficiency, and effectiveness.

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• Resolve problems with minimal disruption to the activities being performed under the contract.

• Respond rapidly to surge or emerging requests and provide the appropriate levels of qualified staff.

• Ensure all work is performed according to contractual requirements and performance standards, monitoring all contractual expenditures to ensure that established budgets are not exceeded.

• Ensure regular feedback on performance is provided to the Government on all areas of contract performance.

• Participate in meetings, conference calls and digital video conferences with DOS and other U.S. Government agencies. Provide formal and informal briefings to visitors or at off-site meetings or conferences.

• Plan appropriately for personnel turnover. Ensure that technically proficient and professionally capable replacements are identified, proposed and replaced in a timely manner throughout the life of the contract.

• Plan to respond to a request to transition services to/from other locations. Manage Phase-

In and Phase-Out plans. Ensure efficiency with little or no impact to ongoing operations.

• Manage employee work and vacation scheduling in coordination with Government managers to ensure appropriate coverage.

• Manage contract security requirements for employees and visitors.

• Works closely with Training Coordinator to ensure training requirements are accomplished.

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TRAINING COORDINATOR

SCA CLASSIFICATION: Non-Exempt

SECURITY CLEARANCE REQUIRED: Top Secret

GS EQUIVALENT: GS-12

• Bachelor’s Degree (advanced degree or PMP preferred), and;

• Six (6) years of experience that demonstrates accomplishment of training project assignments that require a wide range of training and computer requirements and techniques. Such experience may include analyzing training-related technology, conducting studies to determine training requirements, teaching, supervising or administering a training program, development or review of training materials, or work that required training or instructing others on a regular basis, including;

• Five (5) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, MS SharePoint, and MS Outlook.

• Ability to design, deliver, maintain, and evaluate training programs

• Knowledge of principles, methods, and techniques of training

• Excellent oral and written communication skills

• Superior organizational skills and work ethic

• Knowledge of computer technology

• Ability to effectively communicate

• Ability to interpret and apply regulatory material

The Training Coordinator shall support VO under the general guidance of VO/DO and the

Contract Program Manager. The Training Coordinator will perform a wide range of activities involved in carrying out the VO/DO’s responsibilities for meeting the training needs of employees of the Visa Office, including civil service, foreign service, contract, and other personnel. The Training Coordinator will also serve as acting Program Manager in the absence of the PM. Specifically, the Training Coordinator will be involved in designing, testing, distributing, and updating training materials related to visa support operations. The Training

Coordinator shall maintain the contract Training Plan. The Training Coordinator shall train personnel to the level that will ensure that personnel using the materials and systems are operationally self-sufficient without the aid of the Contractor. The Training Coordinator shall perform, but not limited to, the following:

• Serve as Acting Program Manager in the absence of the PM.

• Develop basic components of instructional design: sequencing and clustering of learning events and objectives, task learning relationships, training materials and performance measures. Also implement supplementary training solutions such as role play scenarios.

• Coordinate and present training to DOS personnel and contractor staff in the operational use of all training materials and systems.

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• Maintain a current collection of internal and external training resources. Prepare training reports and individual training records.

• Coordinate, reserve, and evaluate external training programs and/or conferences.

• Conduct training needs assessments and respond to training requests identified by managers. Determine staff skill levels and training needs using various methods: review of quality assurance data, needs assessment surveys, participant course evaluations, employee feedback, and management feedback.

• Prepare and create audio visual materials, manuals, handbooks, job aids, and other training materials as needed.

• Identify and organize speakers or presenters from within VO, if necessary.

• Analyze participation response, develop findings and make recommendations. Plan and conduct validity and reliability studies to detect trends or weak areas to make recommendations for necessary changes in training program.

• Coordinate and develop training packages.

• Provide updates and refresher training as program, regulatory or policy changes are implemented.

• Prepare Certificates of Attendance for those who attend VO training classes.

• Promote innovation, efficiency, and effectiveness.

• Participate in meetings, conference calls and digital video conferences as required with overseas posts, VO, State, and other U.S. Government agencies. Provide formal and informal briefings.

• Develop a mechanism to track employee training needs by individuals.

• In coordination with VO/DO, respond to requests for VO subject matter expert speakers for courses at FSI or other locations.

• Consult with CA/EX/HRD on training as necessary or when directed by VO/DO.

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SCANNING TECHNICIAN

CLASSIFICATION: Non-Exempt

SCA WAGE DETERMINATION (WD): Peripheral Equipment Operator (WD Code 14150)

SECURITY CLEARANCE REQUIRED: Secret (may require Top Secret)

EDUCATION/EXPERIENCE REQUIRED:

• HS diploma or GED, and;

• One (1) year of office experience in a high volume production environment, including;

• One (1) year of experience utilizing a variety of office software, specifically: MS Word and MS Outlook.

• Good hand-eye coordination and data entry skills.

• Ability to remain flexible and adapt under pressure in stressful situations and follow instructions and established procedures.

• Capable of performing repetitive tasks while maintaining a high level of accuracy, such as: lifting at least 50 pounds, standing, reaching, twisting, sealing envelopes, opening mail, moving/stacking boxes, removing staples, paper-clipping, sorting, filing, loading documents into scanner and reading.

• Ability to multi-task while paying attention to detail and accuracy.

• Ability to work in one place and traverse the office on a continuing basis.

• Ability to provide basic customer service skills.

DUTIES/TASKS:

The Scanning Technician supports short-term, high-volume, record retirement and archiving projects. Scanning Technicians are responsible for converting archival materials to digital format using high-resolution scanners with a high attention to detail and accuracy. Tasks include, but are not limited to, the following:

• Pull records, verify alphabetical order and ensure they are retrievable, make file folders, box up records, type manifests, record file numbers and other identifiers, and retire to file rooms.

• Perform searching and filing functions, file and/or retrieve application packages from file rooms/cabinets.

• Utilize work procedures and search techniques using current and historical (manual and electronic) filing systems used by VO.

• Follow a pre-set pattern for document sequencing.

• Properly handle fragile and sensitive archival materials.

• Obtain and return remote files as assigned.

• Prepare files for retention, disposition, and retrieval purposes.

• Support the preparation of materials for scanning.

• Operate high-speed scanning equipment linked to VO databases.

• Scan applications, photos, supporting documents, etc. and import in VO systems; correct color and manipulate images as required using provided software; burn digital images to

DVD, removable hard drives, or other storage media.

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• Perform basic data entry.

• Record technical, item, and structural metadata in spreadsheets.

• Enter descriptive metadata into VO management systems.

• Perform quality control on scanned material.

• Calibrate all components of scanner and computer work station on a regular basis.

• Box and archive files for mailing and/or storage purposes.

• Generate mailing labels, ensure that mail labels match the applicant identification, fill and seal envelopes with correct corresponding documents.

• Receive and load pallets and individual packages into FedEx, UPS, USPS or other transportation carrier vehicles. Offload/move heavy materials from the office utilizing either an electric or manual pallet jack.

• Maintain schedules, tabulate daily production statistics, and provide daily reports on file-room activities directly to the Government File Room Chief.

• Assist in orienting and training new associates.

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EXECUTIVE ASSISTANT

SCA WAGE DETERMINATION (WD): Secretary III (WD Code 01313)

SECURITY CLEARANCE REQUIRED: Secret (may require Top Secret)

• HS diploma (2-year college degree preferred), and;

• Four (4) years of experience as an Administrative Assistant in an office environment, including;

• Three (3) years of experience utilizing a variety of office software, specifically: MS

Word, MS Excel, MS Power Point, MS Publisher, MS Excel, and MS Outlook, and;

• Demonstrated experience with document management, preferably for a legal department or other office, and;

• Demonstrated ability to prioritize and organize simultaneous work flow duties.

• Ability to adapt to changes in procedures and assignments

• Ability to establish working relationships at all organizational levels

• Ability to accurately manage taskers and assignments

• Ability to disseminate information and/or requests to all office personnel and compile responses

• Good organizational skills, attention to detail, and work ethic

Under the guidance of the onsite Government management team, the Administrative Assistant serves as a clerical expert in independently processing the most complicated types of office actions. The Executive Assistant may be asked to evaluate and consolidate information from various sources under short deadlines, such as internal or external survey information, reporting on statistics (retention, staffing, visa processing, etc.). Guidance is provided as needed; however, this person is expected to work independently in delivering tasks and reports as required by the

Government management onsite. Completed written work receives close technical review from high-level Government employees. The Executive Assistant maintains confidential information

(employee lists, management contact info, etc.). The Executive Assistant shall perform a variety of administrative and secretarial functions and at a minimum, shall perform the following functions:

• Prepare written communications using a variety of office software, specifically: MS

Word, MS Power Point, MS Excel, and SharePoint.

• Assist with new hire orientation for Government employees.

• Assist with travel arrangements using online Travel Manager System (E2). Coordinate logistics for Government travel: book tickets, hotels, rental vehicles, estimate per diem, and voucher travel upon return.

• With Government provided input, use databases to report current and future activities.

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• Track and report official time and attendance records for all federal employees within the office through Time and Attendance Electronic System (TATEL).

• Respond to routine questions on policy and procedures, and/or provide reports, such as

Contractor employee turnover or time and attendance.

• Process employees for DS badges through the MDIS/DOS enrollment system, PIN resets and unlock.

• Answer incoming calls (external and internal) to the office in a highly professional manner and forward calls, take messages or resolve calls as warranted on an individual basis.

• Organize, type, data enter, collate and file material.

• Maintain the Director’s and/or unit’s calendar of upcoming events, guest log, appointments, and other activities.

• Review incoming documents and take appropriate action/distribution.

• Track and monitor the status of memoranda, correspondence, and taskers within unit

• Prepare briefing materials and compile reports.

• Provide support to other projects or tasks as required.

• Receive deliveries and arrange for pick-up of outgoing shipments.

• Be responsible for stocking the photocopy and facsimile machines and supplies as well as maintaining their operational status and taking the requested readings.

• Receive and sort incoming/outgoing administrative mail.

• Maintain constant awareness of all aspects of internal security including adherence to the restricted area policies, logging off computer terminals when not in use and securing work at the end of the business day.

• Admit and welcome visitors into facility and maintains visitor log-in files.

• Process employees for DS badges through the MDIS/DOS enrollment system, PIN resets and unlock badges.

• Liaise with building management to report and resolve maintenance issues.

• Operate office equipment, including but not limited to: document scanners, telephones, intercoms, label printers, and cameras.

• Assist with ordering, tracking, receiving, inventorying office supplies through various methods (GSA, CA internal, etc.).

• Maintain a clean, organized and safe office environment, free of debris or other obstacles.

• Fulfill daily supply order requests, stock limited supplies for general use such as printer toner, paper, pens, sticky notes, etc.

• Provide support for special events, including, but not limited to, support for conferences, meetings, representational events or bilateral delegations.

• Keep printers supplied with toner and paper daily.

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VISA ASSISTANT

SCA CLASSIFICATION: Non-Exempt

GS EQUIVALENT: GS-07 / 09

• Bachelor’s degree, and;

• Three (3) years of general office experience, including;

• Two (2) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, MS SharePoint, and MS Outlook.

• The Government may allow the following qualifications substitutions for this position:

four (4) years of additional general office or administrative experience may be substituted for a BS/BA degree.

• Ability to remain flexible and adapt under pressure in stressful situations and follow instructions and established procedures

• Excellent data entry skills, filing and file retrieval skills

• Ability to effectively and politely interface with public

• Ability to comprehend and communicate the requirements for a visa in a professional and courteous manner over the telephone, in person, and in writing

• Ability to learn and recall information about visa application procedures and the rules and regulations pertaining to visa requirements

• Strong organizational skills, attention to detail, and work ethic

• Ability to work independently and as a member of the team to effectively interact with personnel at all levels

The Visa Assistant provides support to the Government staff by performing various administrative and other visa-related support required for the effective operation of VO. A

Government manager will provide day-to-day oversight and direction. Anticipated tasks require a high level of attention to detail and accuracy. Depending on the work unit, the Visa Assistant shall perform all duties and tasks of an Administrative Assistant, in addition to the following:

• Analyze and independently route official correspondence to action points within the Visa

Office and to certain areas of the Department. This material, which includes operations memoranda, Diplomatic Notes, reports, statistics, telegrams, letters and FOIA requests, is primarily concerned with immigration matters.

• Independently classify subject-file material after review of the contents and determine the proper codification symbols identified with the subject matter. This material is highly technical and complex and frequently requires a determination relating to statute.

• Subject Matter Expert for activities involving the Visa Information, Control, Tracking and Reporting System (VICTARS), including answering questions relating to subject and name classification.

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• Determine and certify the existence or non-existence of a record by conducting extensive research discovery, i.e., following all leads, references and available sources, and communicating the results either orally, or by writing on the document in question the appropriate notations, initials, and date, and attaching all related correspondence.

• Appropriately assign, transfer, and check-in files generated by VICTARS.

• Furnish information on files to VO personnel, other areas of the Department and other agencies.

• Perform research of subject-file or the Visa Information, Control, Tracking and Reporting

Systems (VICTARS) for previous or related information. Attaches current correspondence to previous folder and determines proper office for action. If there is no previous folder in connection with a subject file request, prepares appropriate file folder as instructed, and charge-out card with name, date, initials, and action office.

• Sort, distribute, and file cable traffic.

• Provide assistance to visitors from posts, State, and other Government agencies.

• Receive, assemble and distribute all incoming and outgoing shipments and third-party mail via State mail services, UPS, FedEx, USPS, or other carriers.

• Perform searching and filing functions, file and/or retrieve application packages from file cabinets, box and archive files for storage purposes.

• Interface with visa applicants or couriers at VO Diplomatic Reception Desk. Perform data entry. Review visa application, photograph, identification and supporting documentation for completeness. Ensure the application and documents comply with visa requirements, photograph meets requirements, and customer is provided fee information if required. Copy customer identification. At the Diplomatic Reception

Desk, distribute visa and passports to the correct applicant, comparing customer to passport image or accepting proper documents and identification for third party pick up.

• Print and affix visas onto applicant’s passport after Government adjudication.

• Receive telephone inquiries and visitors requesting subject or cable-file research, which could affect an individual’s eligibility to qualify for a visa.

• Perform data entry, review visa product against data system information for completeness and accuracy constantly applying laws, regulations and procedures pertaining to the issuance of a U.S. visa or waiver.

• Use proprietary consular systems and determine quality and correctness of prepared visas, maintain issued applications in an orderly and traceable fashion, accurately scan images and documents into DOS data systems.

• Troubleshoot information retrieved from the computer screen and manually searching to locate applications and documents within the diplomatic visa process. Update text in appropriate NIV screen. Update visa application information from the computer system.

• Assist with training: prepare training materials and packets, photocopy, conduct “meet-and-greets,” set-up training sessions or seminars, conduct office tours, etc.

• Enter information into various databases, including, but not limited to customer (i.e.

UPS) addresses, accountable supplies.

• Perform data entry, print, scan, laminate, bind, fax, mail packing, seal and tape envelopes and boxes after verifying that contents are correct as requested.

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• Ensure submitted applications have appropriate supporting documentation; perform preliminary review to ensure the 212(e) waiver policies and procedures meet the requirement of the Department and conform to Waiver Review Division regulations, policies and procedures.

• Process all official visas for the accredited Foreign Missions to the United Nations (UN), UN Secretariat and its related Funds and Programs; assure the daily visa application intake and visa and passport pass back; communicates with foreign missions and the UN via telephone and email pertaining to visa cases and policies.

• Process all official visas for accredited Foreign Missions in the United States, including but not limited to collecting, data entering, reviewing, printing, and maintaining all documentation relevant to the NIV process including security checks; generating all correspondence; initiating all SAO cables; maintaining close contact with USCIS for all requests for Change of Status ensuring all security background checks are conducted prior to processing.

• Relieve other Visa Assistants and Administrative Assistants at lunch/breaks to answer administrative telephones. Handle any incoming phone calls, emails or written correspondence.

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VISA SPECIALIST

GS EQUIVALENT: GS-11 / 12

• Four (4) years of general office experience, including;

• Three (3) years of experience utilizing a variety of office software, specifically: MS

Word, MS Power Point, MS SharePoint, MS Excel, and MS Outlook.

• The Government may allow the following qualifications substitutions for this position: 4 years of additional general office or administrative experience may be substituted for a

BS/BA degree.

• Ability to effectively and politely interface with public

• Ability to comprehend and communicate the requirements for a visa in a professional and courteous manner over the telephone

• Ability to learn and recall information about visa application procedures and the rules and regulations pertaining to visa requirements

• Good data entry skills, good filing and file retrieval skills, good organizational skills

• Excellent customer service skills

• Ability to interpret and apply regulatory material

The Visa Specialist provides support to the Government by performing various administrative, clerical and other support functions with high attention to detail and accuracy in all offices of

VO. A Government manager will provide day-to-day oversight and direction. Depending on the work unit, the Visa Specialist shall perform all duties and tasks of a Visa Assistant, in addition to the following:

• Assist in answering Congressional, Headquarters, and White House inquiries.

• Liaise in-person, via email, and phone with embassies, consulates, and other high-level foreign country personnel.

• Participate in customer service outreach activities including, but not limited to: travel shows, college and university events.

• Deal with urgent requests by visa applicants under the direction of a VO manager.

• Perform Quality Control in verifying that visa application data matches visa processing data.

• Utilize phone and email to resolve questions with applicants.

• Perform data entry, look-up files, and applications.

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• Accept applications and download or enter basic biographic, upload the application, scan documents, and passport data into the NIV computer program, which assigns tracking numbers to each application.

• Review visa application for completeness and supporting documentation prior to

Government adjudication.

• Verify the accuracy of all application data entered in the database against the data on the passport and DS-1648, data-enter or correct any inaccuracies, track all pending cases, add any necessary annotations, draft security advisory opinions where required, prepare correspondence relating to issues with the visa applications.

• Interface with visa applicants at Diplomatic Reception Desk. Review visa application for completeness and supporting documentation prior to adjudication. Copy customer’s identification.

• Print and affix visas onto applicant’s passport after Government adjudication.

• Distribute visa and passports envelopes to the correct applicant.

• Answer inquiries from visa and waiver applicants.

• Generate letters and emails that clearly convey requests for additional documentation or information to visa waiver applicants.

• Prepare Lookouts for the CLASS system as directed by the designated visa or waiver adjudicator.

• Prepare correspondence for applications not issued.

• Interface with the Consular Support Centers to resolve cases.

• Communicate with stakeholders, such as: Congressional offices, community-based organizations, and other Government Agencies (except for law-enforcement).

• Conduct research on visa cases by gathering information from a variety of sources, including but not limited to: applications, supporting documents, the internet, telephone calls, government, commercial, and open source databases. Write recommended findings in a clear and concise manner that summarizes the information gathered and identified during research.

• Review applications from J-1 Exchange Visitors who seek waivers of their INA 212(e) two-year home residence requirement.

• Conduct preliminary review of J-1 “No Objection” cases for forwarding through a case management system to a VO manager for a final review, signing if appropriate, and forwarding to DHS.

• Receive Section 13 cases from former diplomats for adjustment of status (green cards) from USCIS’ National Benefits Center, track the case via spreadsheet as the adjudicator seeks information from the regional desk officer and return the cases to USCIS with the

Department of State’s recommendation on the case.

• Create and maintain spreadsheets to support the USCIS Liaison Officer.

• Maintain liaison with country desk officers, other government agencies, members of the foreign diplomatic corps, and immigration lawyers.

• Serve as back-up to the other assistants/analysts/specialists/liaison officers in their absence as designated.

• Update and/or revise VO content on CA internal and external websites.

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• Learn content management systems through on-the-job training.

• Coordinate clearances under supervision.

• Provide support for special projects and/or events, including, but not limited to, support for conferences, meetings, representational events or bilateral delegations.

• Assist in training Visa Assistants in job functions, duties, and tasks.

• Available for telework when allowable and requested by Government Managers.

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VISA LIAISON OFFICER

SECURITY CLEARANCE REQUIRED: Top Secret (may require SCI)

GS EQUIVALENT: GS-13 / 14

• Bachelor’s Degree (advanced degree preferred), and;

• At least 4 years of written and oral communications in an office environment, including;

• At least 2 years of policy development, international relations, legal, and/or foreign service, including;

• Four (4) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS SharePoint, MS Excel, and MS Outlook.

SPECIALIZED EXPERIENCE (IF APPLICABLE):

• For positions supporting VO/F/P, required experience must include 1 year of specialized experience communicating effectively and confidently across organizations.

• (Preferred) knowledge and understanding of the laws, rules and regulations pertaining to eligibility for and issuance of a U.S. visa

• Ability to learn and recall information about visa application procedures and the laws and regulations pertaining to visa requirements

• Demonstrate excellent customer service skills and effectively communicate with a wide audience with excellent written and oral communications skills

• Ability to comprehend and communicate the requirements for a visa in a professional and courteous manner both over the telephone and in-person

• Ability to maintain composure and objectivity in stressful situations and in dealing with multiple inquiries

• Communicate effectively and confidently with high-level executives

• Superior organizational skills and work ethic

• Manage projects at an HQ level

• Effectively and politely interface with public

• Interpret and apply complex regulatory material

• Ability to work independently and as a member of the team to effectively interact with

• Ability to learn new systems and applications

The Visa Liaison Officer provides support to the Government by performing information functions, analysis, policy development, and accountability functions and prepares letters, reports and specialized correspondence with high attention to detail and accuracy. The contractor may be assigned to any of the VO offices. A Government manager will provide day-to-day oversight

19AQMM21R0220 Page 17 and direction. The Visa Liaison Officer shall perform all duties including, but not limited to, the following:

• Manage individual portfolios by region and/or policy issue. The Government Managers assign portfolios and may change subjects or portfolios as required.

• Conduct research on visa cases and policy issues by gathering information from a variety of sources, including but not limited to: visa applications, supporting documents, the internet, telephone calls, and government, commercial, FAM, and open source databases.

Write recommended findings in a clear and concise manner that summarizes the information gathered and identified during research.

• Manage approval and clearance process of documents or deliverables independently.

• Draft complex correspondence, regulations, reports, and other documents for internal and external use.

• Participate in consular outreach activities including, but not limited to: travel shows, professional meetings and conferences, and university events, and interagency meetings.

• Utilize phone and email to resolve questions with applicants and others.

• Data enter and look up files as required.

• Answer and resolve inquiries from consular officers, visa applicants and their representatives or agents.

• Assist the Government with Congressional, Headquarters, and White House inquiries, complaints, and service issues.

• Liaise in-person, via email, and phone with embassies, consulates, and other high-level foreign country personnel.

• Assist in training Visa Assistants, Specialists, and other new staff members in the essential job functions, helping to constantly improve the training processes and procedures.

• Provide support for special projects, including, but not limited to, support for conferences, meetings, representational events or bilateral delegations.

• Serve as back-up to the other liaison officers in their absence as designated.

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VISA ANALYST

GS EQUIVALENT: GS-12 (experienced) / 13 / 14

• Six (6) years of written and oral communications in an office environment, including;

• Two (2) years of policy development, international relations, intelligence community, legal, and/or foreign service, including;

• Four (4) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS SharePoint, MS Excel, and MS Outlook.

• (Preferred) Advanced knowledge and understanding of the laws, rules and regulations pertaining to eligibility for and issuance of a U.S. visa

• Communicate effectively and confidently with high-level executives

• Superior organizational skills and work ethic

• Ability to manage projects at an HQ level

• Effectively and politely interface with public

• Excellent customer service, written, and oral communications skills

• Ability to interpret and apply complex regulatory material

• Ability to work independently and/or as a member of the team to effectively interact with

The Visa Analyst provides support to the Government staff and prepares letters, reports, and specialized correspondence. S/he will be primarily assigned to VO/L/C, but possibly also to other VO offices. A Government manager will provide day-to-day oversight and direction. The

Visa Analyst shall perform all duties required including, but not limited to, the following:

• Assist VO managers with inquiries from posts, Congress, other bureaus, White House, foreign diplomatic missions, and other Government agencies.

• Participate in consular outreach activities including, but not limited to: professional meetings, interagency meetings, college, and university events.

• Manage individual portfolios by region and/or policy issue.

• Maintain flexibility and availability to work at different work sites within State and at partner agencies.

• Ability to learn and recall information about visa application procedures and the rules and regulations pertaining to visa requirements.

• Interpret complex laws and regulations.

• Comprehend and communicate the security requirements for a visa in a professional and courteous manner over the telephone.

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• Coordinate clearances and conduct research on visa cases by gathering information from a variety of sources, including but not limited to: applications, supporting documents, the internet, telephone calls, and government, commercial, and open source databases. Write recommended findings in a clear and concise manner that summarizes the information gathered and identified during research.

• Provide support for special projects, including, but not limited to, support for conferences, meetings, representational events or bilateral delegations.

• Assist in training new analysts in the essential job functions.

• Serve as back-up to the other analysts in their absence.

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MANAGEMENT CONSULTANT

CLASSIFICATION: Exempt

GS EQUIVALENT: GS-14 / 15

• Bachelor’s Degree, (advanced degree preferred), and;

• At least 15 years of consular or Foreign Service experience, including interpreting and applying complex regulatory material for minimum of 10 years. The regulatory material is identified in Section C.1.4. Applicable Documents and includes such regulatory documents as the Foreign Affairs Manual, the Immigration and Nationality Act (INA), etc. Management Consultants must have experience interpreting and applying complex regulatory material.

• Experience utilizing a variety of office software, including: MS Word, MS Power Point, MS Excel, MS Share Point, and MS Outlook.

• Effectively and diplomatically interface with all interlocutors

• Demonstrate excellent customer service, written, and oral communications skills

The Management Consultant provides support to the high-level Government staff and may be asked to prepare letters, reports, and briefings. Management Consultants may be assigned to any

VO office, including that of the Managing Director. Management Consultants may be assigned to supervise personnel or team and lead special projects. Depending on Government needs, may be required to be a Subject Matter Expert (SME). A Management Consultant may perform all duties required including, but not limited to, the following:

• Draft analytical reports, communicate with management, conduct data collection interviews, and present results, conclusions, and recommendations.

• Advise VO principals and Office Directors on relevant issues pertaining to the assignment.

• Coordinates clearances and conduct research on visa cases by gathering information from a variety of sources, including but not limited to: applications, supporting documents, the internet, telephone calls, and government, commercial, and open source databases. Write recommended findings in a clear and concise manner that summarizes the information gathered and identified during research.

• Participate in consular outreach activities including, but not limited to: travel shows, professional meetings and conferences, and university events.

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• Participate in interagency meetings, negotiations, and other high-level meetings as required.

• Suggest program and policy guidance while managing or leading interagency or special projects.

• Interpret complex law and regulations.

• Liaise between VO and other DOS bureaus or partner agencies.

• May be detailed to another Department of State bureau or partner agency.

• Attend, participate in, or lead VO training exercises as required.

• Comprehend and communicate the requirements for a visa in a professional and courteous manner over the telephone, through email, or in person.

• Ability to learn and recall information about visa application procedures and the rules and regulations pertaining to visa requirements.

• Serves as back-up to the other management consultants as designated.

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WEBSITE CONTENT COORDINATOR

GS EQUIVALENT: GS-11

• Four (4) years of general office experience, including;

• One (1) year of specialized experience in website content management, including;

• Three (3) years of experience utilizing a variety of office software, specifically: MS

Word, MS Power Point, MS Excel, and MS Outlook.

• The Government may allow the following qualifications substitutions for this position: 4 years of additional general office or administrative experience may be substituted for a

BS/BA degree.

• Working knowledge of web coding such as HTML

• Familiarity with web-related applications and programs

• Familiarity with website analytic tools such as ForeSee and WebTrends

• Excellent proofreading and technical editing skills, with an excellent grasp of English grammar, spelling, and punctuation

• Ability to effectively and politely interface with public

• Excellent customer service skills

• Ability to interpret and apply regulatory material

The Website Editor shall support the VO/P Website Unit in the management of internal and external website content, including, but not limited to, the following:

• Edit, maintain and publish content for the directorate’s visa-related potions of both the

CA internet site (travel.state.gov), and the unclassified intranet site (CAWeb), based on input of internal stakeholders and needs of external audiences.

• Provide technical editing (including proofreading, grammar, and punctuation) to website content.

• Carry out quality assurance checks on website content.

• Liaise with IT department (both IRM and CA/CST) and external web developers to resolve technological issues and conduct work.

• Track and report on all site metrics.

• Monitor customer feedback messages/comments on website to correct issues and/or identify opportunities for improvement.

• Conduct periodic reviews of U.S. Embassy and Consulate websites to ensure compliance with Post Internet Content Guidelines.

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• Identify and post relevant VO cables to internal and external websites.

• Coordinate with stakeholders (VO, other bureaus, and other government agencies) regarding their visa-related website information as well as web policies and procedures.

• Consolidate information and obtain clearance/approval for content changes, and then update content through the CMS.

• Assist on web policy matters. Interpret and apply policy to work products.

• Utilize proprietary consular systems such as the Consular Consolidated Database (CCD).

• Evaluate business processes and work flows, making practical recommendations for process improvements, and assist with implementing and validating any process changes.

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ECONOMIC ANALYST

CLASSIFICATION: Exempt

GS EQUIVALENT: GS-14

• At least 9 years of experience in analysis, including, interpreting economic, geographical, and socioeconomic trends and data, including:

• At least 4 years of specialized experience utilizing specialized business intelligence and analytics software such as Qlik and/or Tableau, including:

• Experience utilizing a variety of office software, including: Microsoft (MS) Word, MS

Power Point, MS Excel, MS Share Point, and MS Outlook.

• Expert at applying economic theory and knowledge

• Demonstrated ability to study data and statistics and use understanding of economic relationships to uncover trends and forecast data

• Demonstrated ability to draft advanced-level reports and graphics in MS Excel

• Superior writing, presentation, and communication skills

• Ability to perform cumbersome tasks, such as, repetitively reviewing disparate and ad hoc data in lists

The Economic Analyst provides support to the Visa Office while assigned to the Office of the

Executive Director, Post Analysis and Support Division (CA/EX/PAS). The Economic Analyst provides analysis for visa-related data and information for high-level Government staff. This position is a Subject Matter Expert (SME) in data analysis; tasks include, but are not limited to, the following:

• Compile and comprehend a vast amount of visa metrics and provide specialized advice based on the application of economic theory and knowledge.

• Prepare and present information on consular functions overseas, including workload and resource data, management controls, and staffing allocations.

• Provide various analyses that affect allocation of resources at consular sections around the world.

• Study data and statistics and use an understanding of economic relationships to uncover and report trends.

• Perform a considerable amount of research and amass large amounts of information.

• Recognize indicators that affect the visa process and forecast data.

• Examine data in order to assess the feasibility of various scenarios.

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• Produce forecasts based on historical information and plausible trends.

• Assist with determining the staffing needs of resources abroad.

• Determine the implications of analysis and findings through formal reports.

• Make recommendations of ways to improve the efficiency of the forecasting process.

• Prepare complex data reports, letters, and briefings using specialized software.

• Apply an advanced use of Microsoft (MS) Excel, including macros, advanced formulas, charting, and lists.

• Use advanced business analysis and statistical software to present future analyses that include sophisticated, valuable visual displays of data for improved decision-making about allocation of resources.

• Advise CA, VO, and other government agencies.

• May be assigned special projects.

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MANAGEMENT ANALYST - I

GS EQUIVALENT: GS-9/11 (experience preferred)

• Bachelor’s Degree (advanced degree preferred), and/or;

• Two (2) years of experience monitoring federal government contracts or direct knowledge and understanding of consular contracts, regulations

• Two (2) years of written and oral communications in an office environment, including;

• Proficient utilizing a variety of office software, specifically: MS Word, MS Power Point, MS

SharePoint, MS Excel, and MS Outlook

• Knowledge of quality assurance/control methods, principles, and practices, including statistical analysis and sampling techniques, developing processes and procedures, and/or contract oversight and monitoring functions.

• Demonstrated experience with operational applications to test and inspect a product or to provide guidance, control, and processing logic in an integrated system.

• Demonstrated ability to ensure consistent quality of production by developing and enforcing good quality monitoring systems; validating processes; providing documentation; managing staff.

• Ability to achieve quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, incentive, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change.

• (Preferred) knowledge and understanding of the laws, rules and regulations pertaining to eligibility for and issuance of a U.S. visa.

• Communicate effectively and confidently with high-level executives.

• Superior organizational skills and work ethic.

• Effectively and politely interface with public.

• Excellent customer service, written and oral communications skills.

• Ability to interpret and apply complex regulatory material.

personnel at all levels.

The Management Analyst - I provides support to the Government staff and prepares letters, reports, and specialized correspondence. S/he will be primarily assigned to the National Visa Center (NVC) and/or the Kentucky Consular Center (KCC), but possibly also to other VO offices. A Government manager will provide day-to-day oversight and direction. The Management Analyst - I shall perform all duties required including, but not limited to, the following:

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• Identify and document contracting issues and develop contract improvement initiatives.

• Collaborate with the primary contractor and GTM in the development, implementation and oversight of centralized contract tracking and reporting on all quality assurance activities and findings.

• Assists the government with identifying actual and potential conflicts in contract requirements and provide recommendations for remedy.

• Participate in relevant management meetings and workgroups to support objectives

• Coordinates ongoing internal primary contractor contract evaluations.

• Conducts quality assurance assessments via on site and desk review processes.

• Provides input to risk assessment methodologies and oversees the risk assessment process.

• Assists with establishing Technical Monitoring Plans (TMP), performs monitoring, and tracks the progress of corrections/issue resolution.

• Provides support and technical assistance to the COR, GTMs and other USG staff with the primary contractor related contracting and procurement responsibilities.

• Reports on the primary contractor contract information and contract lifecycle activities.

• Assists with maintenance of contract COR Working files on the NVC and KCC shared network drive and other assigned functions to assist the COR, A/COR and GTMs.

• Assists with establishing methodologies to track incoming work and throughput and prepares briefing material to show any changes in inputs and outputs.

• Assists with implementation and maintenance of incentive/disincentive program with prime labor contractor.

The Contractor shall conduct management activities, including, but not limited to the following:

• Assist with the preparation of contract modification requests.

• Assist COR, A/COR and GTMs with contract guidance.

• Assist with maintenance of contract files.

• Support the COR, A/COR and GTMs performing quality assurance surveillance functions and provide advice, recommendations, and documentation.

• Assist with contract close outs.

• Assist with financial audits, compliance reviews, and related activities.

• Assists with training contractor staff on oversight procedures and transfer responsibilities, when and if required, to the government staff.

• Escalate issues and/or contract violations to USG staff quickly and accurately.

• Assist the USG with Contractor Performance Assessment Reports (CPARs) evaluations.

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MANAGEMENT ANALYST – II (Spanish Language, optional)

GS EQUIVALENT: GS-12 (experience preferred)

• Three (3) years of experience monitoring federal government…