Attachment_9_-_QASP.docx
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- Attached to
- Program Management Office (PMO) Support Services Federal contract opportunity
- Solicitation number
- SECHQ1-15-R-0004
- Issued by
- Securities and Exchange Commission
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Attachment 9 - QASP
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Attachment 9 Quality Assurance Surveillance Plan (QASP)
The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.
Performance Objective (The Service required—usually a shall statement)
| Assigned Task |
| Standard |
| Performance Threshold |
Method of Surveillance
PRS # 1
Upon contract award, the contractor shall designate a qualified senior program manager to serve as the overall vendor contract manager and act as the single point of contact.
| Overall Contract |
| The contractor placed qualified senior program manager that meet the minimum qualification requirement per the labor category upon contract award |
| 100% success rate |
| · Quality Assurance Surveillance Plan |
PRS # 2
The contractor shall support the contract requirements by providing qualified personnel that meet the minimum qualification requirement of corresponding labor category.
| Each Task Order |
| The Contractor placed qualified contractor personnel that meet the minimum qualification requirements upon Government request. |
| 95% success rate |
| · Quality Assurance Surveillance Plan |
· Monthly Project Status Report
PRS # 3
The contractor shall provide qualified personnel that meet the minimum qualification requirement of corresponding labor category in a timely manner including for urgent needs (surge support).
| Each Task Order |
| The Contractor placed qualified contractor personnel that meet the minimum qualification requirements working on the task order within 30 calendar days from the date of Government request. |
| 95% success rate |
| · Quality Assurance Surveillance Plan |
· Monthly Project Status Report
PRS # 4
The Contractor shall provide the COR and the designated Government Project Manager with periodic written and or verbal briefings.
| Each Task Order |
| The Contractor provided written or verbal project briefings within three business days from the date of Government request. |
| 99% success rate |
| · Quality Assurance Surveillance Plan |
· Monthly Project Status Report
PRS # 5
The Contractor shall prepare and deliver Monthly Project Status Reports to the Contracting Officer Representative (COR).
The Contractor shall prepare and deliver Weekly Project Status Reports to the Contracting Officer Representative (COR).
| Each Task Order |
| The Contractor provided Monthly Project Status Reports by the fifth day of the month for the previous month. |
The Contractor provided Weekly Project Status Reports by Tuesday for the previous week.
99% success rate
99% success rate
· Quality Assurance Surveillance Plan
· Monthly Project Status Report
PRS #6
The Contractor shall create and/or review individual Project Plans and Schedules.
The Contractor shall update the Project Plan and Schedule.
| Each Task Order |
| The Contractor created the Project Plan and Schedules within ten business days and reviewed within three business days from the date of Government request. |
The Contractor updated the Project Plan and Schedule within three business days from the date of Government request 95% success rate
· Quality Assurance Surveillance Plan
· Monthly Project Status Report
· Weekly Project Status Report
PRS # 7
The Contractor shall develop, review, and/or maintain a Risk Registry throughout the lifecycle of the task order.
| Each Task Order |
| The Contractor created the Risk Registry within ten business days from the date of Government request. |
The Contractor updated the Risk Registry for the monthly and weekly status report.
95% success rate
· Quality Assurance Surveillance Plan
· Monthly Project Status Report
· Weekly Project Status Report
PRS # 8
The Contractor shall monitor the task order to ensure the quality assurance and control management processes are being followed.
| Each Task Order |
| The Contractor provided quality assurance status on Weekly Status Reports. |
| 99% success rate |
| · Quality Assurance Surveillance Plan |
· Monthly Project Status Report
· Weekly Project Status Report
PRS # 9
Contractor shall provide an Exit Transition Plan that shall identify transition support activities for all transition efforts for follow-on requirements to minimize disruption of services.
| Each Task Order |
| The Contractor provided an Exit Transition Plan at least thirty days before the expiration of each Task Order. |
| 99% success rate |
| · Quality Assurance Surveillance Plan |
· Monthly Project Status Report
· Weekly Project Status Report
PRS # 10
Contractor shall provide quality support services based on the requirement of the contract and individual task order.
| Each Task Order |
| The Contractor provided quality services to the Government and fulfilled all contract deliverables; achieved customer satisfaction. |
| 99% final deliverable acceptance |
95% customer satisfaction
· Quality Assurance Surveillance Plan
· Monthly Project Status Report
· Weekly Project Status Report
· Customer Feedback /Surveys
Additional performance objectives may be developed and included for each Task Order depending on the specific deliverables.
File details come from the government source that posted it. Updated .