Schedule A - Attachment 1 - Key Personnel.docx

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SCHEDULE A – ATTACHMENT 1 – KEY PERSONNEL

1. Key Personnel

1.1 The Contractor must appoint one individual who will be directly responsible for the day-to-day operations of the Contract (“Key Personnel”). Key Personnel must be specifically assigned to the State account, be knowledgeable on the contractual requirements, and respond to State inquiries.

1.2 The State has the right to recommend and approve in writing the initial assignment, as well as any proposed reassignment or replacement, of any Key Personnel. Before assigning an individual to any Key Personnel position, Contractor will notify the State of the proposed assignment, introduce the individual to the MDHHS Program Manager, and provide the State with a resume and any other information about the individual reasonably requested by the State. The State reserves the right to interview the individual before granting written approval. In the event the State finds a proposed individual unacceptable, the State will provide a written explanation including reasonable detail outlining the reasons for the rejection. The State may require a 30-calendar day training period for replacement personnel.

1.3 The Contractor will not remove any Key Personnel from their assigned roles on this Contract without the prior written consent of the State. The Contractor’s removal of Key Personnel without the prior written consent of the State is an unauthorized removal (“Unauthorized Removal”). An Unauthorized Removal does not include replacing Key Personnel for reasons beyond the reasonable control of Contractor, including illness, disability, leave of absence, personal emergency circumstances, resignation, or for cause termination of the Key Personnel’s employment. Any Unauthorized Removal may be considered by the State to be a material breach of this Contract, in respect of which the State may elect to terminate this Contract for cause under the Termination for Cause section of the Standard Contract Terms. It is further acknowledged that an Unauthorized Removal will interfere with the timely and proper completion of this Contract, to the loss and damage of the State, and that it would be impracticable and extremely difficult to fix the actual damage sustained by the State as a result of any Unauthorized Removal. Therefore, Contractor and the State agree that in the case of any Unauthorized Removal in respect of which the State does not elect to exercise its rights under Termination for Cause, Contractor will issue to the State the corresponding credits set forth below (each, an “Unauthorized Removal Credit”):

1.4 The Contractor must identify the Key Personnel, indicate where they will be physically located, describe the functions they will perform, and provide current chronological résumés.

Bidder Response

☐ I confirm the above requirement(s) and agree with no exception(s)

☐ I have reviewed the above requirement(s) and have noted any exceptions below.

Exceptions: List all exceptions here

1.5 The Contractor must identify all Key Personnel that will be assigned to this contract and include the following:

1. Position:

a. Administrator/Director: The Contractor must have a full time Administrator/Director with clear authority over general administration and implementation of the provisions and requirements set forth herein.

b. Quality Manager: The Quality Manager must implement and oversee all aspects relating to quality of services provided by the Contractor’s staff and subcontracted transportation providers. The Quality Manager is responsible for: tracking, resolution and reporting of all complaints, distribution and analysis of satisfaction surveys and monitoring and directing quality improvement when indicated.

c. Compliance Officer: The Compliance Officer must develop and implement policies, procedures, and practices designed to ensure compliance with Contract requirement. See Section 34.1.b of Schedule A-Statement of Work.

d. Special Investigations Unit (SIU): The SIU must detect and investigate unusual incidents, and develop and implement corrective action plans to assist in preventing and detecting Fraud, Waste and Abuse by its Michigan Medicaid Beneficiaries and Providers. See Section 34.4.b. Special Investigations Unit

e. Customer Service Manager: The Customer Sercive Manager must oversee all aspects relating to customer service operations including determining the appropriateness of NEMT requests and requests for specialized NEMT services that include, but not limited to: medivan, wheelchair van, out-of-state travel, special circumstance transports, medically necessary attendants, etc.

2. Name.

3. Identify where each Key Personnel staff member will be physically located (city and state) during the Contract performance.

4. Key Personnel years of experience in the current classification.

5. Key Personnel’s roles and responsibilities, as they relate to this RFP, if the Contractor is successful in being awarded the Contract. Descriptions of roles should be functional and not just by title.

Administrator/Director

*Additional lines can be added as needed

a. The Contractor must provide detailed, chronological resumes of all proposed Key Personnel, including a description of their work experience relevant to their purposed role as it relates to the RFP.

b. Qualifications will be measured by education and experience with particular reference to experience on projects similar to that described in the RFP.

Bidder Response

Bidder must provide the resumes and information as required above: either in this response box or identified here as an attachment to this RFP labelled as Key Personnel.

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