RRB14Q0027_Attachment_2 _Past_Performance_Questionnaire.doc

Past Performance Questionnaire Offeror:

Reference Organization:

Name of Contact:

Date:

Please mark an “x” next to the applicable response below.

1.

Direct applicability of the referenced project:

The RRB is considering this contractor to provide an assessment of the level of effort for mainframe migration. Did this contractor perform this specific type of services for your organization?

A. Positively yes, the referenced project was virtually identical to what we are pursuing B. Basically yes; the referenced project was generally similar to what we are pursuing C. The referenced project was only slightly related to what we are pursuing

D. The project was fundamentally different than what we are pursuing

Comments:

2.

Overall customer satisfaction:

How satisfied overall were you and others with the service provided?

A. Very satisfied with every aspect of the service

B. Relatively satisfied

C. Neither satisfied nor dissatisfied

D. Dissatisfied

Which of the following statement is most true considering all aspects of the project?

A. There were no contractor-caused problems of any kind

B. Contractor-caused problems encountered were minor in nature and were remediated in a timely fashion

C. Contractor-caused problems were significant but the contractor was willing to adequately remediate the problems

D. Contractor-caused problems were significant and the contractor was unwilling to adequately remediate the problems

Taking the entire project into account, would you use this contractor again?

A. Yes, definitely

B. Yes, but with certain reservations

C. Maybe/maybe not

D. Never

3.

Quality of service:

What was the quality of the work performed?

A. Of the highest quality that could be expected

B. Exceeded minimum requirements

C. Met minimum requirements

Below minimum requirements

D. Comments:

To what extend did the contractor display initiative in meeting requirements?

A. The contractor displayed considerable initiative

B. The contractor displayed some initiative

C. The contractor displayed little initiative

The contractor displayed no initiative

D. Comments:

4.

Reliability and timeliness of performance:

Was the contractor reliable and timely in their performance of your work?

A. Yes, in every situation

B. Yes, in most situations

C. To a minimum acceptable level

At an unacceptable level

E. Comments:

5. Business relations:

Did the vendor cooperate with your organization on business and contract administration issues?

A. Yes, in every situation

B. Yes, in most situations

C. To a minimum acceptable level

D. At an unacceptable level