RFQ - RMSPlus 2.2.pdf
PDF 189 KB Posted
- Attached to
- RMSPlus Software
- Solicitation number
- 26-482DPH-FINAN-B-53165
- Issued by
- Illinois
About this file
This Request for Quote pertains to software licensing services from the Illinois Department of Public Health (IDPH) for the RMSPlus system supporting the Federal Cost Reimbursement Random Moment Study Program. The vendor shall provide RMSPlus software licensing, access to all existing functionality for creating, administering, managing, and reporting Random Moment Studies, user access for agency administrators and study participants, and continued access to historical study data and reports. The contract period extends from July 1, 2026 through June 30, 2027, with work performed remotely. The specified services include random moment generation, participant notifications, response collection, and reporting functionality. Electronic submissions of bids and offers are required through Bidbuy, with pricing to be entered in the Bidbuy Line Items tab.
The RMSPlus licensing subscription must include comprehensive software maintenance, updates, technical support, and customer service at no additional cost. Technical support must be available during standard business hours (Central Time) with escalation options for critical system issues, defined response timeframes based on issue severity, and support available through multiple channels including email, phone, and an online portal or ticketing system. The vendor must provide general customer service functions encompassing account access, subscription administration, user onboarding, and configuration assistance, along with access to online documentation, training materials, FAQs, and self-service resources. A Service Level Agreement describing uptime expectations, maintenance windows, and performance commitments is required. The RMSPlus brand-name software is required to maintain continuity and compatibility with existing Department of Innovation and Technology systems, thereby avoiding duplicative implementation, testing, validation, training, and modifications.
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Other files
| File | Type | Posted |
|---|---|---|
| Standard Terms and Conditions~10.pdf | ||
| standard-illinois-certifications-v-26-2~6.pdf |
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Text version
ILLINOIS DEPARTMENT OF PUBLIC HEALTH
R E Q U E S T F O R Q U O T E
AGENCY: Illinois Department of Public Health
CONTACT NAME: Eric Hall CONTACT EMAIL: eric.hall@illinois.gov
SPECIFICATIONS
CONTRACT LENGTH: July 1, 2026 through June 30, 2027
ESTIMATED TOTAL HOURS REQUIRED: N/A
WORK LOCATION: Remote
DESCRIPTION OF SERVICES
The Illinois Department of Public Health (IDPH) is seeking a quote for RMSPlus Software Licensing for the Federal Cost Reimbursement Random Moment Study Program.
The RMSPlus system is used to administer and manage federally required Random Moment Studies that support cost allocation and federal reimbursement activities.
The vendor shall provide:
1. RMSPlus software licensing.
2. Access to the RMSPlus application and all existing functionality required to create, administer, manage, and report Random Moment Studies.
3. User access for agency administrators and study participants.
4. Random moment generation, participant notifications, response collection, and reporting functionality.
5. Continued access to historical study data and reports maintained within the system.
6. Software maintenance, updates, technical support, and customer service included with the licensing subscription, including:
A. Technical Support Availability – The vendor must provide access to technical support for RMSPlus, including troubleshooting, usage assistance, and incident resolution.
Support must be available during standard business hours (Central Time), with options for escalation for critical system issues.
B. Response and Resolution Expectations – The vendor must provide defined response timeframes based on issue severity.
C. Customer Service and Account Assistance – The vendor must provide general customer service functions, including help with account access, subscription administration, user onboarding, and configuration questions.
D. User Support Channels – The vendor must make support available through multiple channels, including: Email, Phone, and Online portal or ticketing system.
E. Maintenance, Updates, and System Enhancements – The subscription must include all routine product updates, security patches, and feature enhancements at no additional cost.
F. Knowledge Base and Documentation – The vendor must provide access to online documentation, training materials, FAQs, and self-service resources for RMSPLUS users.
G. Service Level Agreement (SLA) – The vendor must supply an SLA describing uptime expectations, maintenance windows, and commitments for performance and reliability.
The vendor shall provide all licensing and associated services necessary to maintain uninterrupted access to and use of the RMSPlus system during the contract term.
QUOTE:
Only Electronic submissions through Bidbuy of bids and offers will be Accepted See the Bidbuy Line Items tab to enter the price quote.
File details come from the government source that posted it. Updated .