RFP 2272064176 Portland Street Response (PSR) Program Evaluation - Project Information Packet.pdf

RFP # 2272064176 1 of 76 RFP Information Packet

RFP Number 2272064176 Services June 24, 2026

Request for Proposals (RFP) for

Portland Street Response (PSR) Program Evaluation Project Information Packet Section 1: Opportunity Overview

Section 2: How Your Proposal Will Be Evaluated

Section 3: Scope of Work

Section 4: Exhibits

Section 5: Sample Contract

Section 6: RFP Terms and Conditions

RFP # 2272064176 2 of 76 RFP Information Packet

RFP at a Glance Proposals Due:

July 16, 2026 by 4:00 p.m. Pacific Time

Summary:

The purpose of this RFP is to find qualified proposers who will conduct an updated evaluation of Portland Street Response (PSR) operations. The selected prosper will assess the program’s impacts and inform future policy and operational decisions.

Submit Your Proposal:

City of Portland Online Procurement Center:

https://service.ariba.com/Discovery.aw/ad/profile?key=AN11181807487

Refer to the Project Information Packet: Section 4: Exhibit A Submission Instructions for details.

Have Questions or Need Help? Single Point of Contact:

Send questions, requests for clarification, or requests for assistance by 7 calendar days before July 16, 2026 by 4:00 p.m. Pacific Time. Any questions received after may not be answered.

Only the Single Point of Contact can answer questions about this RFP.

Paris McCall-Johnson Procurement Specialist Procurement Services

(503) 823-6220 paris.mccall-johnson@portlandoregon.gov https://service.ariba.com/Discovery.aw/ad/profile?key=AN11181807487 mailto:paris.mccall-johnson@portlandoregon.gov

RFP # 2272064176 3 of 76 RFP Information Packet

Section 1: Opportunity Overview

1.1 Background

Community Safety – Portland Street Response (PSR) Overview The Community Safety Division oversees community-based public safety programs including Portland Street Response, the Office of Violence Prevention, and Ceasefire, within the City of Portland’s Public Safety Service Area.

Business Needs Statement Portland Street Response is a relatively new program that responds to 911 calls regarding behavioral health crises with community health workers and crisis responders. The program was evaluated in its first and second year after launching, and is currently due for another evaluation. Both Council and the Executive Leadership Team desire to find qualified proposers who can help the City implement an updated model of evaluation that will offer additional insights into the operational changes of the program, and support future decision making. City Council has passed a resolution and adopted budget notes directing this action.

See the Scope of Work below for a complete list of the City’s specifications, technical and required services, and deliverables.

1.2 Outcome Goals

This RFP will result in one (1) price agreement for services.

1.3 Contract Details

The resulting price agreement will have a term of approximately one (1) year with one (1) option to renew. The anticipated not-to-exceed budget for services under this price agreement will be $150,000.00 for the initial term.

1.4 Estimated RFP Timeline

The timeline below is an estimate for the RFP and Contracting process.

RFP # 2272064176 4 of 76 RFP Information Packet

Event Date Deadline for RFP Questions due at 4:00 p.m. July 9, 2026 Written proposals due at 4:00 p.m. (for Phase 1) July 16, 2026 Short list posted and Phase 2 instructions shared [if applicable] August 13, 2026 Notice of Intent to Award Posted August 27, 2026

The City will adjust the schedule as necessary.

1.5 Addenda

The City will share more information about this RFP if something is missing or unclear. The City will share this information as an addendum (or addenda, if more than one). The City will post addenda on the https://service.ariba.com/Discovery.aw/ad/profile?key=AN11181807487.

Addenda issued seventy-two (72) hours or more before the due date are binding. The seventy-two (72) hour window excludes Saturdays, Sundays, and City-observed holidays.

You are responsible for complying with the addenda, even if you do not see it.

[This space intentionally left blank] https://www.portland.gov/policies/human-resources-administrative-rules/leaves/hrar-602-holidays

RFP # 2272064176 5 of 76 RFP Information Packet

Section 2: How Your Proposal Will Be Evaluated

2.1 Proposal Review and Selection

Evaluation Overview The City will appoint an Evaluation Committee (Committee) to evaluate the proposals received.

To score proposals, the Committee will evaluate each proposal using the criteria below. The Committee may seek outside expertise. The Committee will require at least ten (10) Business Days to evaluate and score the proposals.

The City will decide how or when to proceed through the evaluation process. The City will also decide if additional clarifications are needed, when to begin or end negotiations, reasonable timelines, and whether to open negotiations with a lower scoring proposer.

The City can also decide to cancel the solicitation or reject all proposals.

Evaluation Process Each proposal is evaluated using these criteria:

Responsiveness, Responsibility, and Mandatory Criteria

The City will determine if you are a Responsible Proposer who has submitted a Responsive Proposal (ORS 279B.005).

Refer to Portland Public Contracting Rules for details.

The evaluation team must possess a minimum of a Master’s degree in public health, social work, first response, or a related social science field, combined with at least three to five years of experience evaluating behavioral health or crisis response programs. The selected team must demonstrate deep methodological expertise in mixed-methods evaluation designs, including quantitative statistical analysis and qualitative data collection tailored to sensitive populations. Additionally, the team must exhibit strong project management skills, cultural competence in navigating emergency services and mental health environments, and a proven track record of translating complex data into actionable, accessible reports for diverse stakeholders.

Evaluation Phase 1–Written Scoring

Proposals that meet the responsiveness, responsibility, and mandatory requirements will be evaluated in Evaluation Phase 1. The Committee will conduct a detailed review of the written proposals:

https://www.portland.gov/policies/public-contracting-rules

RFP # 2272064176 6 of 76 RFP Information Packet

Phase 1 Evaluation Criteria

Evaluation Criteria Percent of total points

Percent of points for sub-criteria

Narrative Response to City’s Functional and Technical Requirements 20

Proposer Capabilities 20 — Project Team 10 — Project Approach 20 — References 5 — Pricing 5 — Corporate Responsibility 20 —

Equal Employment Opportunity and Access in Subcontracting 10

Equal Opportunity Employer and Community Involvement 5

Sustainable Business Practices — 5 Total 100%

Short Listing

At the end of any evaluation phase, the Evaluation Committee may focus on only a limited number of proposals by developing a “short list” based on the scores. The number of proposals on the short list depends on the number of proposals the Committee believes have a reasonable chance of leading to a contract award. If you are eliminated from further consideration, you will be notified by a Notice of Shortlisting posted on the https://service.ariba.com/Discovery.aw/ad/profile?key=AN11181807487.

Subsequent Evaluation Phases The City will proceed with subsequent evaluation phases as needed. These phases may include oral interviews, demonstrations, presentations, site visits, clarification of the proposals, or other activities.

If you are invited to participate in subsequent evaluation phases, the City will share additional information and instructions a reasonable amount of time before any further evaluation is held.

Evaluation Phase 2 – Interviews, Demonstrations, or Presentations [Optional]

The scoring of Phase 2 generally will be as follows.

Phase 2 Evaluation Criteria

Evaluation Criteria % Allocation

Content of Phase 2 Evaluation To be determined 100

RFP # 2272064176 7 of 76 RFP Information Packet

Additional Optional Evaluation Phases and Methods

In addition to the evaluation phases above, the City can use other methods like best and final offers, serial negotiations, and competitive simultaneous negotiations.

Proposers eliminated at any stage of the evaluation process will be notified.

Total Overall Score

At the end of each evaluation phase, the points from that phase will be added to your cumulative score to determine your Total Overall Score. The proposer with the highest Total Overall Score may be identified as the finalist.

The selection of the finalist may also be based on negotiated costs and agreeing to the City’s terms and conditions within the City’s Sample Contract.

Negotiations will follow with the finalist. If successful, negotiations may result in a final award and Contract for the work. If the Contract with the finalist cannot be reached within a time that is reasonable to the City, the City may elevate the proposer with the next highest Total Overall Score to be the finalist.

2.2 Award Review and Protest

Review The City will post a Notice of Intent to Negotiate and Award on the https://service.ariba.com/Discovery.aw/ad/profile?key=AN11181807487.

The Notice will identify the proposer(s) to which the City intends to award a contract.

Following the Notice of Intent to Negotiate and Award, the public may view proposal documents, in accordance with the Oregon Public Records Act.

If you were not awarded the Contract, you can ask for clarification or debriefing, request time to review the selection procedures, or discuss the scoring methods used by the Evaluation Committee.

Protests Proposers can challenge the City’s decision to exclude the proposer from the next step in the evaluation process, and to award a contract. If you wish to protest your elimination, you must submit a protest within seven (7) Calendar Days of the City’s posting of the Notice of Short List or Notice of Intent to Award.

Proposers can read Portland Public Contracting Rules regarding protest procedures, all of which may be found online: https://www.portland.gov/policies/public-contracting-rules.

Proposers may also learn more about protests by reviewing ORS 279B.405 and ORS 279B.410.

Protesters may not use judicial appeal rights unless all protest and appeal rights are exhausted.

https://www.portland.gov/policies/public-contracting-rules

RFP # 2272064176 8 of 76 RFP Information Packet

Section 3: Scope of Work Scope of Work: Portland Street Response (PSR) Program Evaluation

The City of Portland seeks qualified evaluators to conduct a focused program evaluation of Portland Street Response (PSR). This evaluation is intended to build on prior assessments and provide actionable, ongoing recommendations during a period of rapid program evolution. The study will not be a comprehensive or standalone evaluation, but rather a targeted analysis to better understand PSR’s outcomes, community impact, and role within the broader first responder and behavioral health systems.

A. Purpose and Objectives

The primary purpose of this evaluation is to assess and make recommendations regarding the outcomes PSR is achieving, who PSR is serving, and how effectively PSR is integrated into Portland’s public safety and behavioral health response systems. Specific objectives include:

1. Assessing PSR outcomes and identifying meaningful measures of success for a mobile crisis response program.

2. Understanding community experiences with PSR, with particular attention to culturally specific communities.

3. Evaluating PSR’s contribution to the overall first responder system, including impacts on police call volume and response times, the Behavioral Health Call Center and Project Respond.

4. Identifying opportunities for program expansion, refinement, and improved system integration.

5. Providing practical, ongoing recommendations that reflect PSR’s current stage of development.

B. Key Evaluation Questions

1. What outcomes is PSR achieving, and how can those outcomes be reliably measured over time?

2. How do community members who have interacted with PSR describe their experiences and perceived impacts?

3. Is PSR serving the appropriate populations, and how can equity in service delivery be assessed?

4. How effectively does PSR engage culturally specific communities, and what improvements are recommended?

RFP # 2272064176 9 of 76 RFP Information Packet

5. How is PSR currently perceived by the public, and how can it better engage with the public to avoid being narrowly defined as a homelessness response rather than a mobile crisis response program?

6. What role does PSR play within the broader public safety and behavioral health systems, and how can PSR most effectively incorporated into a comprehensive first response system?

7. What impacts does PSR have on police call volume, response times, and system efficiency?

8. What insights can be drawn from Bureau of Emergency Communications (BOEC) data regarding call types, call triage, and potential areas for PSR expansion, and how can PSR integrate these insights into its operations?

9. How have past and current operations affected response times, service delivery, and staff wellness and retention? How can PSR integrate these insights to better serve Portlanders?

C. Scope of Work Tasks

1. Document and Data Review

Review existing PSR evaluations, internal reports, policies, operational documents, and relevant BOEC call data. This review should include a retrospective analysis of PSR calls to identify trends, outcomes, and service gaps.

2. Community and Stakeholder Engagement

Design and conduct engagement activities to hear directly from community members who have interacted with PSR. This may include interviews, focus groups, or surveys, with intentional outreach to culturally specific communities and key stakeholders within PSR, public safety, and behavioral health systems.

3. Systems and Operations Analysis

Assess PSR’s operational role within the first responder system, including coordination with police, fire, emergency medical services, behavioral health providers, and BOEC. Analysis will consider response times, call handling, and the impacts of operational changes such as increased service hours, indoor responses, client transportation, and the implementation of a new charting system.

4. Comparative and Best Practices Review

Identify and summarize relevant best practices from comparable programs in other cities, including but not limited to Minneapolis, Albuquerque, Seattle, and Durham, as well as data from the Harvard Government Performance Lab. This review should focus on program design, cultural competency, system integration, and outcome measurement. 3

RFP # 2272064176 10 of 76 RFP Information Packet

5. Findings and Recommendations

The evaluator shall develop clear, actionable recommendations addressing program outcomes, equity and cultural competency, service expansion opportunities, and PSR’s role within a restructured first responder system. Recommendations should be practical, scalable, and designed to support continuous improvement.

D. Deliverables

1. A detailed evaluation workplan and methodology.

2. A summary of community and stakeholder engagement findings.

3. An analysis of PSR outcomes, operations, and system impacts.

4. A comparative best practices summary.

5. A final written report with findings and actionable recommendations.

6. An executive summary suitable for public dissemination.

E. Project Timeline

Proposers should include a proposed timeline outlining major milestones and deliverables. The City anticipates a focused evaluation period that supports timely recommendations aligned with ongoing program changes.

F. Proposal Requirements

Proposals shall include a description of the evaluator’s qualifications and relevant experience, a proposed methodology, a detailed workplan and timeline, and a cost proposal. Experience evaluating public safety, behavioral health, or mobile crisis response programs is preferred.

RFP # 2272064176 11 of 76 RFP Information Packet

Section 4: Exhibits

1. Exhibit A – Submission instructions

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SUPPLIER - RESPOND TO BID OPPORTUNITY (RFX) ON SAP BUSINESS NETWORK

In this instruction, we will demonstrate how a supplier can respond to a bid opportunity (RFx) on the SAP Business Network.

Procedure

Exhibit A - RESPOND TO BID OPPORTUNITY (RFX) ON SAP BUSINESS NETWORK

1. In your web browser:

Type the web address for the City of Portland's public SAP Business Network Discovery page, then press "Return".

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Console 1§- Doc1779434817 - Test RFP -Not A Real Solicitation

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• 1.0 Solicitation Documents and Requirements

1.1 For the Supplier: Solicitation Documents & Requirements

o Please click References below to downfoad RFx requ1rements (all attachments) o Click Attach File to the right, to upload your proposal (maximum s,ze per file is 100 MB)

Additional attachments can be added by cllcking the "Add or Edit comment and optional attachment� icon

• To view any Q&A related to this event, please refer to the Event Messages lmk to the left

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2.0 PORTLAND CLEAN ENERGY COMMUNITY BENEFITS FUND STRATEG.C PROGRAM 2 - CLEAN ENERGY

IN UNREGULATED (MULTIDWELLING) MULTIFAMILY HOUSING V

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PORTLAND CLEAN ENERGY COMMUNITY BENEFITS FUND STRATEGIC PROGRAM 2 - CLEAN ENERGY IN UNREGULATED {MULTIDWELLING) MULTIFAMILY HOUSING

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Submit Entire Response Update Totals ] [ Save draft Compose Message Excel Impor t

1 8. Click the SAP Business Network tab to return to the SAP Business Network Discovery page..

Review the document to learn about the RFx and how to submit your proposal.

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1. Review Event Details

G Docl779434817 - Test RFP -Not A Real Solicitation

Name t

., 1.0 Solicitation Documents and Requirements

1.1 For the SuppUer: Solicitation Documents & Requirements

o Please click References below to download RFx requirements (all attachments) o Chck Attach File to the right, to upload your proposal (maximum Sile per file is 100 MB)

Additional attachments can be added by clicking the "Add or Edit comment and optional attachmenr-- icon la\ Time remaining

D 27097 days 12:42 :48

• To view any Q&A related to this event, pfease refer to the Event Messages link to the left

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Iii Referencesv

2.0 PORTLAND CLEAN ENERGY COMMUNITY BENEFITS FUND STRATEGIC PROGRAM 2 - CLEAN ENERGY IN UNREGULATED (MULTIDWELLING) MULTIFAMILY HOUSING v

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F,rv USO 1 each

PORTLAND GLEAN ENERGY COMMUNITY BENEFITS FUND STRATEGIC PROGRAM 2 - GLEAN ENERGY IN UNREGULATED (MULTIDWEUING) MULTIFAMILY HOUSING

(*) indicates a required field

Submit Entire Response Update Totals J [ Save draft Compose Message Excel Impor t https://s3.anba.con,/5ourcing/Main/aw?awh:r&awssk=R9F2QRTQbHJ6gdbQ&realm:cityofport&passwordada pter:5ourcingSupptierUser&awrdt:1#

After reviewing the RFx document, you will likely log out and take time to prepare your proposal. Anytime you are working in the RFx, you can click Save draft to save any work you have started.

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Return to this RFx.

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_ _ _ _ _ _ _ _ _ _ _ _ � �Energy Retrofits for Post.pd#

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.,, Event Contents

T 1.0 Solicitation Documents and Requfrements

1.1 For the Supplier: Solicitation Documents & Requirements

o Please cflck References below to downfoad Rfx requirements (all attachments) o Click Attach Fife to the right, to upload yourproposal (maximum size per file is 100

MB)

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* C} TEST ~ RFP 00002527 PCEF SP2 Multifamily Energy Retrofits tor Post.pdf

2.0 PORTLAND CLEAN ENERGY COMMUNITY BENEFITS FUND STRATEGIC PROGRAM 2 -

CLEAN ENERGY IN UNREGULATED (MULTIDWELLING) MULTIFAMILY HOUSING V

PORTlAN D CLEAN ENERGY COMMUNITY BENEFITS FUND STRATEGIC PROGRAM 2 - CLEAN EN ERGY IN UNREGULATED (MULTI DWELLING} M U LT I FA M I L

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"' Event Contents

T 1.0 Solicitation Documents and Requfrements

1.1 For the Supplier: Solicitation Documents & Requirements

o P/e�e c/Jck References below to downfoad RFx requirements (all attachments) o Click Attach Fife to the right, to upload yourproposal (maximum size per file is 100

MB)

AddWonal attachments can be added by cllcking the "Add or Edit comment and optional attachment" icon

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* Q- TEST - RFP 00002527 PCEF SP2 Multifamily Energy Retrofits for Post.pdf

2.0 PORTLAND CLEAN ENERGY COMMUNITY BENEFITS FUND STRATEGIC PROGRAM 2-

CLEAN ENERGY IN UNREGU LATED (MULTIDWELLING) MULTIFAMILY HOUSING v

F,rv I*� 200,000

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RFP # 2272064176 29 of 76 RFP Information Packet

Section 5: Sample Contract

RFP # 2272064176 30 of 76 RFP Information Packet

CITY OF PORTLAND

PRICE AGREEMENT FOR

Portland Street Response (PSR) Program Evaluation

Contract Number: _________

As authorized by 5.10, this Price Agreement (“Contract”) is made effective on September 1, 2026 (“Effective Date”) by and between the City of Portland (“City”), a municipal corporation of the State of Oregon, and _____________ (“Contractor”), a(n) ________ corporation, by and through their duly authorized representatives. This Contract may refer to the City and Contractor individually as a “Party” or jointly as the “Parties.”

The initial Term of this Contract shall be from the Effective Date through August 31, 2027, and may be amended to a maximum Term of August 31, 2032. The total not-to-exceed amount under this Contract for the initial Term shall be $150,000.00. (11/20)

Party contacts and Contractor’s and City’s Project Manager for this Contract are:

For City of Portland: For Contractor:

Name: Name:

Title: Title:

Address: Address:

City, State: City, State:

e-mail: e-mail:

Copy to: Paris McCall-Johnson Copy to:

Procurement Specialist paris.mccall-johnson@portlandoregon.gov

Scope and Consideration

(a) Contractor shall perform the Services and provide the Deliverables set forth in the Statement of Work or Task Order by the due dates specified in the Contract.

(b) Payments shall be made to Contractor according to the schedule identified in Exhibit A, the Contractor’s Price.

(c) Contract Not Exclusive. The City may, but is not required to, purchase any Goods or Services within the scope of this Contract. Good or Services will be requested on an as-needed basis, and there is no guarantee of a minimum or maximum quantity. This Contract does not create an exclusive relationship between the City and

RFP # 2272064176 31 of 76 RFP Information Packet

Contractor, and the City retains the right to purchase the same or similar goods or services from other providers.

Recitals:

WHEREAS, to further its government operations, the City of Portland desires to obtain evaluation services for its Portland Street Response (PSR) program; and

WHEREAS, the City issued Request for Proposal (RFP) # 2272064176 for Portland Street Response (PSR) program evaluation

WHEREAS, Contractor, in its Proposal dated ________ and submitted in response to the City’s RFP represented that it has the knowledge, experience, and expertise in providing evaluation and analysis services for various government agencies and municipalities; and

WHEREAS, the City selected Contractor based on its Proposal;

THE PARTIES HEREBY AGREE AS FOLLOWS:

DEFINITIONS (12/20)

General Definitions. (11/18) These definitions apply to the entire Contract, subsequent Amendments, and any Change Orders or Task Orders, unless modified in an Amendment. If any definition contains a substantive provision conferring rights and/or obligations upon a Party, then effect shall be given to the substantive provision.

“Acceptance” (11/18) means the Deliverable demonstrates to the City’s satisfaction that the Deliverable conforms to and operates according to the Acceptance Criteria, and if required, has successfully completed Acceptance Testing, and for Deliverables not requiring Acceptance Testing that the Deliverable conforms to the Acceptance Criteria or the City’s Specifications.

“Acceptance Certificate” (11/18) means a written instrument by which the City notifies Contractor that a Deliverable has been Accepted or Accepted with exceptions, and Acceptance Criteria have been met or waived, in whole or in part.

“Acceptance Criteria” (11/18) means functionality and performance requirements determined by the City, based upon the Specifications, which must be satisfied prior to City’s Acceptance of a Deliverable. City and Contractor shall agree upon written Acceptance Criteria.

RFP # 2272064176 32 of 76 RFP Information Packet

“Acceptance Date” (11/18) means the date on which the City issues an Acceptance Certificate for the Deliverable(s).

“Acceptance Test” (11/18) means the evaluation and testing method, procedures, or both, that are used to determine whether or not a Deliverable requiring Acceptance Testing performs in accordance with the Acceptance Criteria.

“Affiliates” (11/18) means, for Contractor, any individual, association, partnership, corporation or other entity controlling, controlled by, or under common control. The term “control” means the power to direct or cause the direction of the management and policies of an individual or entity, whether through the ownership of voting securities, by contract, agreement or otherwise.

“Amendment” (12/18) means a written document required to be signed by both Parties when in any way altering the Master Terms and Conditions of the Contract, Contract amount, or substantially altering a Statement of Work.

“Bid” (11/18) means Contractor’s response to the City’s ITB referenced in the recitals above.

“Business Day” (11/18) means a twenty-four hour day, excluding weekends and City holidays, beginning at midnight and ending at midnight twenty-four hours later.

“Calendar Day” (11/18) means a twenty-four hour day, including weekdays, weekends and holidays, beginning at midnight and ending at midnight twenty-four hours later.

“Change Order” (12/18) means a document, agreed and signed by both Parties, that changes an existing Statement of Work or Task Order. Change Orders cannot change Contract amount or Master Terms and Conditions.

“Confidential Information” (06/20) means any information that is disclosed in written, graphic or machine-recognizable form and is marked or labeled at the time of disclosure as being Confidential or its equivalent, or, if the information is in verbal or visual form, it is identified as Confidential or proprietary at the time of disclosure, or a reasonable time thereafter. Information shall always be considered Confidential Information, whether or not it is marked or identified as such, if it is described by one or more of the following categories: (1) non-public financial, statistical, personnel, human resources data or Personally Identifiable Information as described in the Oregon Consumer Information Protection Act; (2) business plans, negotiations, or strategies; (3) unannounced pending or future products, services, designs, projects or internal public relations information; (4) trade secrets, as such term is defined by ORS 192.345(2) and the Uniform Trade Secrets Act ORS 646.461 to 646.475; (5) information which is exempt from disclosure

RFP # 2272064176 33 of 76 RFP Information Packet per Oregon Public Records Law; (6) attorney/client privileged communications; (7) information which is exempt per federal laws (including but not limited to copyright, HIPAA); and (8) information relating to or embodied by designs, plans, configurations, specifications, programs, or systems including without limitation, data and information systems, any software code and related materials and processes, Customizations, Configurations, Updates, Upgrades; and any Documentation. Confidential Information does not include any information that: is or becomes publicly known through no wrongful or negligent act of the receiving Party; is already lawfully known to the receiving Party without restriction when it is disclosed; is, or subsequently becomes, rightfully and without breach of this Contract or any other agreement between the Parties or of any applicable protective or similar order, in the receiving Party’s possession without any obligation restricting disclosure; is independently developed by the receiving Party, as shown by reasonable written documentation, without breach of this Contract; or is explicitly approved for release by written authorization of the disclosing Party.

“Contract” (11/18) means the Master Terms and Conditions including all exhibits, attachments and schedules and their constituent parts listed in the Order of Precedence or incorporated by reference.

“Deliverable(s)” (11/18) means the Goods, Services, Documentation or documents or tangible work products described in the Statement of Work to be provided to the City by Contractor under this Contract.

“Documentation” (11/18) means user manuals and other written materials in any form that describe the features or functions of the Goods and Services, including but not limited to published specifications, online instructions and help, marketing materials, technical manuals, and operating instructions provided by Contractor to the City, or readily available to the public, or as required to be produced by Contractor subject to the terms of this Contract.

“Equipment” (11/18) means any hardware, machinery, device, tool, including add-ons, or peripherals of tangible form together with the necessary supplies for upkeep and maintenance, and other apparatus necessary for the proper implementation and operation of the Goods or Services to be provided to the City by Contractor under this Contract.

“Defect” (11/18) means any error, problem, condition, bug, or other partial or complete inability of a Service, Good or component thereof, to operate in accordance with the applicable Specifications.

“Final Acceptance” (11/18) means the City has determined that all Deliverables have successfully completed Acceptance Testing, which demonstrates to the City’s

RFP # 2272064176 34 of 76 RFP Information Packet satisfaction that all Deliverables conform to and operate according to the Acceptance Criteria, applicable Documentation, and Contractor’s representations; and that for Deliverables not requiring Acceptance Testing, that the Deliverables conform to the Acceptance Criteria or the City’s specified requirements.

“Force Majeure Event” (8/20) means, with respect to a Party, any event or circumstance, regardless of whether it was foreseeable, that was not caused by that Party and that prevents a Party from complying with any of its obligations under this Contract, except that a Force Majeure Event will not include a strike or other labor unrest that affects only one Party, an increase in prices, or a change in law.

“Good(s)” (11/18) means the items provided by Contractor to the City under this Contract, as outlined in the Statement of Work.

“Intellectual Property Rights (IPR)” (11/18) means any patent rights, copyrights, trade secrets, trade names, service marks, trademarks, trade dress, moral rights, know-how and any other similar rights or intangible assets to which rights of ownership accrue, and all registrations, applications, disclosures, renewals, extensions, continuations, or reissues of the foregoing now or hereafter in force.

“Key Personnel” (11/18) means the specific individuals identified in Section XXXX to fill Key Positions.

“Key Position” (11/18) means a job position critical to the success of the Contract as identified in Section 3.14 of this Contract.

“Manufacturer’s Warranty” (11/18) means a written statement to the City from Contractor, or passed through Contractor from a third party, that one or more Goods provided by Contractor will operate at the required Specifications, functionality and performance level.

“Manufacturer’s Warranty Period” (11/18) means the time period during which a Manufacturer’s Warranty is valid and enforceable by the City.

“Master Terms and Conditions” (11/18) means the body of text from the preamble through the signature page of this Contract.

“Material Breach” (11/18) means any breach of this Contract that causes, caused, or may cause substantial harm to the non-breaching Party or substantially deprives the non-breaching Party of the benefit it reasonably expected under this Contract.

“Personally Identifiable Information (PII)” (06/20) means information that can be used on its own or with other information to identify, contact, or locate a single person, or to

RFP # 2272064176 35 of 76 RFP Information Packet identify an individual in context, as described in the Oregon Consumer Information Protection Act.

“Project” (12/20) means the overall delivery of the Goods and all related Services including any Deliverables any of which Contractor may be providing in whole or in part.

“Proposal” (11/18) means Contractor’s response to the City’s RFP referenced in the recitals above.

“Purchase Order” (12/20) means a purchasing document provided by the City to Contractor containing the specific details of an individual order, including order quantities, unit prices, delivery locations, and an address for invoicing.

“Repair(s)” (11/18) means to fix or replace the Deliverables, or a component thereof, to eliminate Defects to the City’s satisfaction.

“Services” (11/18) means both ordinary and professional services performed by Contractor under this Contract.

“Specifications” (12/20) means the most current cumulative statement of capabilities, functionality, and performance requirements for the Deliverables and their components as set out in the Acceptance Criteria, Change Orders, the Statement of Work, Documentation, Contractor’s representations, Contractor’s Proposal and Proposal Clarifications, and the City’s Request for Proposals.

“Statement of Work” (SOW) (8/20) means the written detailed specifications of the…