RFP 19SP5023R0003.doc

RFP No. 19SP5023R0003

UNDER DPAS (15 CFR 350)

1 | 78

2. CONTRACT (Proc. Inst. Ident.) NO.

3. SOLICITATION NO.

19SP5023R0003

4. TYPE OF SOLICITATION

[ ] SEALED BID (IFB)

[x] NEGOTIATED (RFP)

5. DATE ISSUED

September 19, 2023

6. REQUISITION/PURCHASE NO.

7. ISSUED BY CODE

8. ADDRESS OFFER TO (If other than item 7)

American Embassy

General Services Office

Serrano, 75

28006 Madrid

Tel: 91587-2297 Fax: 91587-2215

NOTE: In sealed bid solicitation "offer" and "offeror” mean "bid" and "bidder".

SOLICITATION

9. Sealed offers in original and 2 copies for furnishing the supplies or services in the Schedule will be received at the place specified, in the depository located in Serrano, 75, Madrid until 17:30 local time on October 19, 2023.

CAUTION - LATE Submissions, Modifications, and Withdrawals: See Section L. Provision No. 52.215-1. All offers are subject to all terms and conditions contained in this solicitation.

10. FOR INFORMATION

CALL:

A. NAME

Aurora Lopez de Larrinzar

B. TELEPHONE (NO COLLECT CALLS)

AREA CODE NUMBER EXT

(34) 91587-2297

C. E-MAIL ADDRESS

lopezay@state.gov

11. TABLE OF CONTENTS

OTHER STATEMENTS OF OFFERORS

OFFER (Must be fully completed by offeror)

NOTE: ITEM 12 does not apply if the solicitation includes the provisions at 52.214-16, Minimum Bid Acceptance Period.

12. In compliance with the above, the undersigned agrees, if this offer is accepted within calendar days (120 calendar days unless a different period is inserted by the offer) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the price set opposite each item, delivered at the designated point(s), within the time specified in the schedule.

13. DISCOUNT FOR PROMPT PAYMENT

SEE 14

(See section I, Clause No 52.232-8)

30 CALENDAR DAYS

CALENDAR DAYS

(The offeror acknowledges receipt of amendments to the solicitation and related documents) numbered and dated:

15A.

NAME

CODE

FACILITY

16. NAME AND TITLE OF PERSON AUTHORIZED

AND ADDRESS

OF OFFEROR

TO SIGN OFFER (Type or print)

15B. TELEPHONE NO. (Include area code)

15C. CHECK IF REMITTANCE ADDRESS [ ]

IS DIFFERENT FROM ABOVE - ENTER

SUCH ADDRESS

AWARD (To be completed by Government)

19. ACCEPTED AS TO ITEM NUMBERED

22. AUTHORITY FOR USING OTHER THAN FULL AND OPEN COMPETITION:

[ ] 10 U.S.C. 2304(c)( ) [ ] 41 U.S.C. 253(c)( )

23. SUBMIT INVOICES TO ADDRESS SHOWN IN

(4 copies unless otherwise specified)

ITEM

24. ADMINISTRATION BY (If other than Item 7) CODE

25. PAYMENT WILL BE MADE BY CODE

26. NAME OF CONTRACTING OFFICER (Type or print)

27. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

28. AWARD DATE

IMPORTANT - Award will be made on this form, or on the Standard Form 26, or by other authorized official written notice.

SECTION B

SUPPLIES OR SERVICES AND PRICES/COSTS

B.1

SCOPE OF SERVICES

The Contractor shall provide janitorial services for the U.S. Embassy Madrid, Spain.

B.2

TYPE OF CONTRACT

This is a fixed price contract for line items 1, 2 and 3, with indefinite delivery/indefinite quantity services for line items 4, 5, 6 and 7, corresponding to services listed under Section C.2.2 and C.2.3, and for temporary/additional services. Task orders will be issued for ID/IQ line items 4, 5, 6 and 7, for services listed under Section C.2.2 and C.2.3

B.3

TYPES OF SERVICES

(a) Standard Services. The Contractor shall provide standard janitorial services as specified in Section C within the buildings and spaces listed in Exhibit A.

(b) TLA and GLQ Cleaning Services. The Contractor shall provide cleaning services as specified in Section C for living quarters

(c) Temporary Additional Services.

The Contractor shall provide Temporary Additional Services when requested by the Contracting Officer's Representative (COR) through a written order. Temporary Additional Services delivered shall be in addition to the Standard Services, and shall be priced at the unit price shown below. The tasks to be accomplished shall be additional quantities of the same tasks described in Section C.

(d) Because Temporary/Additional Services and Cleaning Services under C.2.2 and C.2.3 are based on indefinite delivery/indefinite quantity the minimum and maximum amounts are defined below:

Minimum: The Government shall place orders totaling a minimum of ONE THOUSAND TWO HUNDRED (1,200€) EUROS. This reflects the contract minimum for the base year and option period.

Maximum: The amount of all orders shall not exceed ONE HUNDRED THOUSAND (150,000€) EUROS. This reflects the contract maximum for the base year and each option period for temporary/additional services.

B.4

PRICING

(a) The Government will pay the Contractor a fixed price per month for Standard Services specified in Sections C.2.1.1 and C.2.1.2 that have been satisfactorily performed. The Government will pay the Contractor a fixed-price per unit of service for TLA and GLQ cleaning services specified under Sections C.2.2 – TLA and C.2.3 – GLQ. The Government will also pay the Contractor for Temporary Additional Services ordered each month by the Government for satisfactorily completed work.

(b) The Contractor shall include any premium pay for services required on holidays only in the fixed prices for Standard Services and the fixed unit price for TLA and GLQ cleaning services. The Contractor shall include any premium pay for overtime only in the fixed rates for Temporary Additional Services.

(c) The Government will also reimburse the Contractor at the purchase price for any materials or equipment ordered by the Government for Temporary Additional Services.

(d) The cost of Workers’ Compensation Insurance (Defense Base Act) (See Section I, FAR 52.228-3) is not reimbursable and shall be included in the Contractor’s rates.

(e) The Government will make payment in local currency.

(f) VALUE ADDED TAX. The Contractor shall include VAT as a separate charge on the Invoice and as a separate line item in Section B.

SECTION C

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

C.1

WORK REQUIREMENTS

C.1.1 General. The Contractor shall provide services for the U.S. Embassy Madrid, Spain. The Contractor shall perform janitorial services in all designated spaces including, but not limited to, halls, offices, restrooms, work areas, entrance ways, lobbies, storage areas, elevators and stairways. The Contractor shall participate in the US Embassy recycling program. The Contractor shall furnish the COR with copies of Material Safety Data Sheets (MSDS) for all chemicals and cleaning products used on any of the U.S. Embassy sites. The MSDS shall be submitted electronically. This requirement applies to any chemicals or cleaning products that may be used during the term of this contract. The Contractor shall furnish all managerial, administrative, and direct labor personnel necessary to accomplish the work in this contract. Contractor employees shall be on site only for contractual duties and not for other business purposes.

C.1.2 Personnel. The Contractor shall provide a qualified work force meeting the contract requirements. The workforce shall be able to provide the services identified in Section J, Exhibit A, Locations and Time Frames for Janitorial Services.

C.1.3 General Requirements.

C.1.3.1 Definitions.

"General Instructions" mean those instructions, directives and guidelines that apply to all janitorial personnel.

"Chancery" means the embassy building.

“EMR” means the official residence of the ambassador.

"Daily" means 5 days per week, on each non-holiday workday.

"DCR" means the official residence of the Deputy Chief of Mission.

“TLA” means temporary living-quarters used by Government Officials.

“GLQ” means Government leased quarters for use by Mission employees.

“IPC” means Information Programs Center.

“ORA” means Office of Regional Affairs.

“PAC” means Public Access Control.

“OBO” means Overseas Building Operations

C.1.3.2 The Contractor shall prepare general instructions for the work force. The Contractor shall provide drafts to the Contracting Officer’s Representative (COR) for review within thirty days after award of the contract. The COR must approve these general instructions before issuance.

C.1.4 Duties and Responsibilities.

C.1.4.1 Certain areas specified in Section J, Exhibit A require an escort and can only be entered during scheduled times. The General Instructions shall emphasize security requirements so that accidental security violations do not occur.

C.1.4.2 Contractor shall schedule routine cleaning requirements to ensure that these are done in the order and time frame that are most efficient and have the least impact on normal operations. They are to be performed on a daily basis.

C.1.4.3 Contractor shall schedule periodic cleaning requirements so that it causes minimal disruption to the normal operation of the facility. The COR shall determine the schedules presented which meet the needs of the individual facility.

C.1.4.4 Temporary Additional Services are services that are defined as Standard Services but are required at times other than the normal workday. These services shall support special events at the Post. The Contractor shall provide these services in addition to the scheduled services specified in paragraph C.2.1. of this contract. The COR shall order these services as needed. This work shall be performed by trained employees of the Contractor, and shall not be subcontracted. The COR may require the Contractor to provide temporary additional services with 24 hour advance notice.

C.1.4.5 The Contractor shall include in its next regular invoice details of the temporary additional services and, if applicable, materials, provided and requested under temporary additional services. The Contractor shall also include a copy of the COR's written confirmation for the temporary additional services.

C.2 TYPES OF SERVICES

C.2.1 Standard Services shall include the following work:

C.2.1.1 CHANCERY

C.2.1.1.1 6th and 7th floors:

Daily: Thorough cleaning of restrooms located on the 6th floor, next to the front elevators, including toilets, bathrooms, mirrors, and shower facilities, using suitable non-abrasive cleaners and disinfectants. All surfaces shall be free of grime, soap, scum, mold, and smudges. The Contractor shall replace paper towels, toilet paper, and soap in all bathrooms.

Every Tuesday and Thursday: The Contractor shall empty the trash bin located on the 6th floor back elevator foyer area. The Contractor shall thoroughly clean the restroom located inside 6th floor IPC office foyer, as well as restrooms located on the 7th floor, including toilets, bathrooms, mirrors, and shower facilities, using suitable non-abrasive cleaners and disinfectants. All surfaces shall be free of grime, soap, scum, mold, and smudges. The Contractor shall replace paper towels, toilet paper and soap.

Every Monday, Wednesday and Friday: ORA staff shall deliver their trash to 6th and 7th floors main lobby. The Contractor shall collect trash from the 6th and 7th floors main lobby and throw it in the bins located on the 6th floor main lobby, which later in the day will be emptied in the trash container located outside the building in the back alley.

Every other Tuesday:

First Tuesday: Vacuuming all rugs and carpets, runners, and carpet protectors in ORA individual offices located on 6th and 7th floors so that they are free from dust, dirt, mud, etc. When completed, the area shall be free of all litter, lint, loose soil and debris. The Contractor shall move any chairs, trash receptacles, and easily moveable items to vacuum underneath, and then return them in the original position.

Second Tuesday: Dusting and cleaning all furniture and equipment in ORA individual offices located on 6th and 7th floors, including desks, chairs, credenzas, computer tables, telephone tables, bookshelves with or without glass doors, coat racks, umbrella stands, pictures, maps, telephones, lamps and other common things found in an office environment. All furniture shall be free of dust, dirt, and sticky surfaces and areas.

C.2.1.1.2 5th Floor through Sub-basement (8 floors total), including any/all office partitions, guard booths, PAC area and maintenance workshops located in the back alley.

C.2.1.1.2.1 Daily Cleaning shall consist of:

C.2.1.1.2.1.1 Thorough cleaning of toilets, bathrooms, mirrors, and shower facilities, using suitable non-abrasive cleaners and disinfectants. All surfaces shall be free of grime, soap, scum, mold and smudges. The Contractor shall replace paper towels, toilet paper, and soap in all bathrooms.

C.2.1.1.2.1.2 Fifth Floor Front Office only. Washing and drying bathroom towels, using Government owned washer and dryer. Washing of coffee makers, coffee pots and cups.

C.2.1.1.2.1.3 – Basement Mini-market only. Sweeping and washing floors. Emptying all wastepaper baskets and replacing plastic wastepaper linings and returning items where they were located. IMPORTANT: These are the only cleaning services to be rendered at the mini-market.

C.2.1.1.2.1.4 GF lobby only. Vacuuming the rug so that it is free from dust, dirt, mud, etc. When completed, the area shall be free of all littler, lint, loose soil and debris. The Contractor shall move any chairs, trash receptacles and easily moveable items to vacuum underneath, and then return them in the original position.

C.2.1.1.2.2 Three-times-a-week Cleaning shall consist of:

C.2.1.1.2.2.1 Anti-dust overhaul of hard and synthetic floors, including elevator cars, stairways and railings.

C.2.1.1.2.2.2 Sweeping and washing floors and dust removal in common areas as required.

C.2.1.1.2.3 Twice-a-week Cleaning shall consist of:

C.2.1.1.2.3.1 Emptying all wastepaper baskets as well as emptying ashtrays located outdoors, and washing or wiping the wastepaper baskets and ashtrays clean with a damp cloth, replacing plastic wastepaper basket linings and returning items where they were located.

C.2.1.1.2.3.2 Dusting and cleaning all furniture and equipment including desks, chairs, credenzas, computer tables, telephone tables, bookshelves with our without glass doors, coat racks, umbrella stands, pictures, maps, telephones, lamps and other common things found in an office environment. All furniture shall be free of dust, dirt, and sticky surfaces and areas.

C.2.1.1.2.3.3 Cleaning of Consular Section windows to the public, inside and outside.

C.2.1.1.2.3.4 Ground Floor Lobby Only. Cleaning all glasses on windows and doors.

C.2.1.1.2.4 Weekly Cleaning shall consist of:

C.2.1.1.2.4.1 The Contractor shall maintain in a clean condition and empty the recycle containers on all floors. Emptying all the containers shall occur between 13:30 and 14:30 hours (lunch time) so disruption to Embassy employees is minimized. The Contractor shall monitor the recycle containers throughout the week to ensure they do not become overfull. Should one be noted as overfull, the Contractor shall empty that container.

C.2.1.1.2.4.1 Vacuuming all rugs and carpets, runners, and carpet protectors so that they are free from dust, dirt, mud, etc. When completed, the area shall be free of all litter, lint, loose soil and debris. The Contractor shall move any chairs, trash receptacles, and easily moveable items to vacuum underneath, and then return them in the original position. Please note that there is are no rugs/carpet in the Basement and Sub-basement floors.

C.2.1.1.2.4.2 Wiping with a damp cloth all toilet tile walls and lavatories.

C.2.1.1.2.4.3 Elevators to be cleaned.

C.2.1.1.2.5 Every-two-weeks Cleaning Requirements shall consist of:

C.2.1.1.2.5.1 Flushing with an approved acid all toilet bowls and urinals.

C.2.1.1.2.6 Periodic Cleaning Requirements shall consist of:

C.2.1.1.2.6.1 Small area carpet spot clean as needed.

C.2.1.1.2.7 Monthly Cleaning Requirements shall consist of:

C.2.1.1.2.7.1 Stairways to be cleaned.

C.2.1.1.2.7.2 Cleaning and polishing all wooden equipment including elevator walls.

C.2.1.1.2.7.3 Disinfecting of all telephone instruments.

C.2.1.1.2.7.4 Dusting all walls and trims.

C.2.1.1.2.8 Every-two-month Cleaning Requirements shall consist of:

C.2.1.1.2.8.1 Cleaning of interior and exterior of all microwaves located in the different offices with the appropriate products.

C.2.1.1.2.8.2 Mopping the PCC generator floor.

C.2.1.1.2.9 Quarterly Cleaning Requirements shall consist of:

C.2.1.1.2.9.1 Cleaning of interior and exterior sides of all window frames, window glasses and blinds.

C.2.1.1.2.10 Semiannual Cleaning Requirements shall consist of:

C.2.1.1.2.10.1 Shampooing carpets.

C.2.1.1.2.10.2 Vitrifying of all hard and synthetic floors (stairwells not included).

C.2.1.1.2.10.3 Defrosting and cleaning of all refrigerators located in the different offices with the appropriate products.

C.2.1.1.3 Cafeteria (including the bar area except when there is a sponsored event and additional cleaning is required):

C.2.1.1.3.1 Daily Cleaning Requirement shall consist of:

C.2.1.1.3.1.1 Sweeping and moping all floors, including wooden floors. Sweeping patio floor and water hosing if needed, as well as ashtray/sand cleaning and retrieval of cigarette butts.

C.2.1.1.3.1.2 Thorough cleaning of toilet floors, bowls, urinals, and seats, using suitable non-abrasive cleaner and disinfectants. All surfaces shall be free of grime, soap, scum, mold, and smudges. The Contractor shall replace paper towels, toilet paper and soap in all bathrooms shall be performed.

C.2.1.1.3.1.3 Glass and doors to be cleaned.

C.2.1.1.3.1.4 Thorough cleaning of dressing room floors, tiles, shower area, mirrors, basin and walls, using suitable non-abrasive cleaners and disinfectants, dusting and/or wiping free of dust all required areas and sweeping/washing the floor (including the floor of the shelving area outside the dressing room).

C.2.1.1.3.2 Weekly Cleaning Requirements shall consist of:

C.2.1.1.3.2.1 High dusting of pillars and light fixtures.

C.2.1.1.3.2.2 Dusting all lockers, furniture, furnishings and other equipment.

C.2.1.1.4 Cleaning Services for OBO Temporary Office Space

C.2.1.1.4.1 Daily Cleaning shall consist of:

C.2.1.1.4.1.1 Emptying all wastepaper baskets, trash cans and ashtrays located outdoors, and washing or wiping the wastepaper baskets, trash cans and ashtrays clean with a damp cloth, replacing plastic wastepaper basket linings and returning items where they were located

C.2.1.1.4.2 Twice-a-week Cleaning shall consist of:

C.2.1.1.4.2.1 Thorough cleaning of toilets, bathrooms, mirrors, and shower facilities, using suitable non-abrasive cleaners and disinfectants. All surfaces shall be free of grime, soap, scum, mold and smudges. The Contractor shall replace paper towels, toilet paper, and soap in all bathrooms.

C.2.1.1.4.2.2 Dusting and cleaning the kitchen area, including the counter, the refrigerator (outside) and the microwave (outside).

C.2.1.1.4.3 Once-a-week cleaning shall consist of:

C.2.1.1.4.3.1 Dusting and cleaning all furniture and equipment including desks, chairs, credenzas, computer tables, telephone tables, bookshelves with or without glass doors, coat racks, umbrella stands, pictures, maps, telephones, lamps and other common things found in an office environment. All furniture shall be free of dust, dirt, and sticky surfaces and areas.

C.2.1.1.4.3.2 Sweeping and moping all floors, including wooden floors.

C.2.1.1.4.4 Once-a-month cleaning shall consist of:

C.2.1.1.4.4.1 Dusting and cleaning high areas such as a/c grills, upper part of closets, etc.

C.2.1.1.4.5 Quarterly Cleaning shall consist of:

C.2.1.1.4.5.1 Cleaning of interior and exterior sides of all window frames, window glasses and blinds.

C.2.1.1.5 Cleaning Services for Mail Screening Booth

C.2.1.1.5.1 Once-a-week cleaning shall consist of:

C.2.1.1.5.1.1 Sweeping and washing floors and dust removal in walls.

C.2.1.1.5.1.2 Emptying all wastepaper baskets and replacing, when needed, the plastic garbage bag.

C.2.1.1.5.1.3 Dusting/cleaning of the tabletop.

C.2.1.2 Guard booth (including the changing room and the bathroom) booth at the DCMR:

C.2.1.2.1 The Contractor shall provide cleaning services at the guard booth (including the changing room and the bathroom) located in the DCMR (Calle Don Ramon de la Cruz, 3, Madrid) consisting of the following:

C.2.1.2.1.1. Monday through Saturday cleaning requirements shall consist of thorough cleaning of toilet and dressing room floors, tiles, bowls, urinals and seats, walls, using suitable non-abrasive cleaners and disinfectants, dusting and/or wiping free of dust all required areas.

C.2.1.2.1.2. Weekly cleaning services shall consist of dusting all furniture and equipment and sweeping/washing the floor.

C.2.1.2.1.3. Monthly cleaning requirements shall consist of cleaning all window glasses and frames.

C.2.2. Cleaning Services for TLA: The Government presently has under lease one TLA located in Madrid at Calle Serrano, 108, 1st floor, apartment left. Should other TLA’s be acquired, the Contractor shall include the cleaning of those units.

C.2.2.1 Cleaning services to be provided between occupants: cleaning services shall consist of vacuuming all rugs, cleaning and mop tiled floors, cleaning of bathrooms including fixtures and tiled walls, dusting the whole apartment, cleaning all windows and blinds, washing linen and towels with soap/conditioner using washing-machine and dryer at the apartment, ironing the linen, cleaning rooms and removing all trash and garbage. Cleaning of all kitchen countertops, cabinets, drawers, tiled walls and appliances with proper cleaning products. All beds should be made with clean linens.

Sheers will be washed on a quarterly basis, and will be hung wet so that they do not wrinkle. The Contractor shall be responsible for removing and rehanging the sheers.

C.2.2.2. Cleaning services to be provided when occupied: cleaning services shall consist of a general overall light cleaning including a thorough cleaning of all the bathrooms (cleaning of toilets, bidets, sinks taps, shower stalls, cabinets and mirrors), light cleaning of the kitchen, sweeping and moping of the floors; washing and drying linen and towels, ironing the linen, changing linen, including making beds.

C.2.3. GLQs Get Ready Cleaning.

C.2.3.1 Get Ready Full Cleaning. The Government has a program to clean all GLQs upon completion of any make ready maintenance work and before a new user moves in. Cleaning services shall consist of sweeping, moping and washing all floors, removing all dust, thorough cleaning of kitchen including washing kitchen tiles, appliances, cabinets, sinks and floors, thorough cleaning of bathrooms including cleaning of toilets, bidets, sink taps, shower stalls, cabinets, mirrors and fixtures, washing all window frames and glasses, washing sheers with soap and conditioner and shampooing of carpet/rugs (the contractor shall be responsible for removing and rehanging the sheers). All beds should be made with clean linens.

Cleaning of flooring and furniture in patios, terraces and balconies. Sweeping and moping of storage units.

C.2.3.2 Get Ready Light Cleaning. When the apartments have been cleaned before occupancy, the Contractor will do a general overall light cleaning consisting of washing sheers with soap and conditioner and hanging them (the contractor shall be responsible for removing and rehanging the sheers), thorough cleaning of all the bathrooms consisting of cleaning of toilets, bidets, sinks taps, shower stalls, cabinets and mirrors, light cleaning of the kitchen and sweeping, moping and washing of the floors.

C.3 MANAGEMENT AND SUPERVISION

C.3.1 Contractor Management.

C.3.1.1 Supervision. The Contractor shall designate a project manager who shall be responsible for on-site supervision of the Contractor's workforce at all times. This project manager shall be the focal point for the Contractor and shall be the point of contact with U.S. Government personnel. The project manager shall have sufficient English language skill to be able to communicate with members of the U.S. Government staff. The project manager shall have supervision as his or her sole function.

C.3.1.2 The Contractor shall maintain schedules. The schedules shall take into consideration the hours that the staff can effectively perform their services without placing a burden on the security personnel of the Post. For those items other than routine daily services, the Contractor shall provide the COR with a detailed plan of the personnel to be used and the time frame to perform the service.

C.3.1.3 The Contractor shall be responsible for quality control. The Contractor shall perform inspection visits to the work site on a regular basis. The Contractor shall coordinate these visits with the COR. These visits shall be surprise inspections to those working on the contract.

C.3.1.4 The Contractor shall control overtime through efficient use of the work force. Individual work schedules shall not exceed 39 hours per week to preclude overtime being part of the standard services provided under the contract. Overtime may be necessary under Temporary Additional Services.

SECTION D - PACKAGING AND MARKING

RESERVED

SECTION E - INSPECTION AND ACCEPTANCE

E.1

52.252‑2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. In addition, the full text of a clause may be accessed electronically at: Acquisition.gov this address is subject to change.

If the Federal Acquisition Regulation (FAR) is not available at the location indicated above, use the Department of State Acquisition website at e-CFR to see the links to the FAR. You may also use an Internet “search engine” (for example, Google, Yahoo or Excite) to obtain the latest location of the most current FAR.

FEDERAL ACQUISITION REGULATION (48 CFR CH. 1)

52.246-4 INSPECTION OF SERVICES-FIXED-PRICE (AUG 1996)

E.2 QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

This plan is designed to provide an effective surveillance method to promote effective Contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to conduct quality assurance to ensure that contract standards are achieved.

Services

Performs all janitorial services set forth in the Performance Work Statement (PWS)

E.2.1 Surveillance The COR will receive and document all complaints from Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the Contractor for corrective action.

E.2.2 Standard The performance standard is that the Government receives no more than one (1) customer complaint per month. The COR shall notify the Contracting Officer of the complaints so that the Contracting Officer may take appropriate action to enforce the inspection clause (FAR 52.246-4, Inspection of Services – Fixed Price (AUG 1996)), if any of the services exceed the standard.

E.2.3 Procedures

(a) If any Government personnel observe unacceptable services, either incomplete work or required services not being performed they should immediately contact the COR.

(b) The COR will complete appropriate documentation to record the complaint.

(c) If the COR determines the complaint is invalid, the COR will advise the complainant. The COR will retain the annotated copy of the written complaint for his/her files.

(d) If the COR determines the complaint is valid, the COR will inform the Contractor and give the Contractor additional time to correct the defect, if additional time is available. The COR shall determine how much time is reasonable.

(e) The COR shall, as a minimum, orally notify the Contractor of any valid complaints.

(f) If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The COR will review the matter to determine the validity of the complaint.

(g) The COR will consider complaints as resolved unless notified otherwise by the complainant.

(h) Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the Contracting Officer for appropriate action under the Inspection clause.

SECTION F - DELIVERIES OR PERFORMANCE

F.1 Period of Performance F.1.1 The performance period of this contract is from January 1, 2024 to December 31, 2024.

F.1.2 The Government may extend this contract for up to four (4) additional 12-month periods in accordance with the option clause in Section I. 52.217-9, Option to Extend the Term of the Contract, which also specifies the total duration of this contract. See also Section I, FAR 52.217-8, Option to Extend Services, for up to an additional six months of optional performance, if required by the Government.

F.2 52.252‑2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. In addition, the full text of a clause may be accessed electronically at: Acquisition.gov this address is subject to change.

If the Federal Acquisition Regulation (FAR) is not available at the location indicated above, use the Department of State Acquisition website at e-CFR to see the links to the FAR. You may also use an Internet “search engine” (for example, Google, Yahoo or Excite) to obtain the latest location of the most current FAR.

FEDERAL ACQUISITION REGULATION (48 CFR CH. 1)

52.242-15

STOP-WORK ORDER (AUG 1989)

52.242-17

GOVERNMENT DELAY OF WORK (APR 1984)

F.3

PERIOD OF PERFORMANCE

The performance period of this contract is from the start date in Notice to Proceed and continuing for 12 months, with FOUR (4), one-year options to renew. The initial period of performance includes any transition period authorized under the contract.

F.4

DELIVERY SCHEDULE

The following items shall be delivered under this contract:

C.1.3.2 General Instructions

F.5

NOTICE TO PROCEED

After contract award and submission of insurance certificates, the Contractor shall be sent a Notice to Proceed. That Notice to Proceed will establish a date (a minimum of ten (10) days from date of contract award unless the Contractor agrees to an earlier date) on which performance shall start.

SECTION G - CONTRACT ADMINISTRATION DATA

G.1 652.242-70

CONTRACTING OFFICER'S REPRESENTATIVE (COR) (AUG 1999)

(a) The Contracting Officer may designate in writing one or more Government employees, by name or position title, to take action for the Contracting Officer under this contract. Each designee shall be identified as a Contracting Officer’s Representative (COR). Such designation(s) shall specify the scope and limitations of the authority so delegated; provided, that the designee shall not change the terms or conditions of the contract, unless the COR is a warranted Contracting Officer and this authority is delegated in the designation.

(b) The COR for this contract is the Facility manager, US Embassy, Madrid, Spain.

G.1.1 Duties The COR is responsible for inspection and acceptance of services. These duties include review of Contractor invoices, including the supporting documentation required by the contract. The COR may provide technical advice, substantive guidance, inspections, invoice approval, and other purposes as deemed necessary under the contract.

G.2

SUBMISSION OF INVOICES

The Contractor shall submit invoices by e-mail to MadridFMO.facturas@state.gov. The Contractor shall not submit the invoices by postal mail.

G.2.1 Value Added Tax. The Contractor shall include VAT as a separate charge on the Invoice and as a separate line item in Section B.

SECTION H - SPECIAL CONTRACT REQUIREMENTS

H.1

SECURITY

H.1.1 General. The Government reserves the right to deny access to U.S.-owned and U.S.-operated facilities to any individual. The Government will run background checks on all proposed Contractor employees. The Contractor shall provide the names, biographic data and police clearance on all Contractor personnel who shall be used on this contract.

H.1.2 Identity Cards. The Government shall issue identity cards to Contractor personnel, after they are approved. Contractor personnel shall display identify card(s) on the uniform at all times while providing services under this contract. These identity cards are the property of the Government. The Contractor is responsible for their return at the end of the contract, when an employee leaves Contractor service, or at the request of the Government.

H.2

STANDARDS OF CONDUCT

General. The Contractor shall maintain satisfactory standards of employee competency, conduct, cleanliness, appearance and integrity and shall be responsible for taking such disciplinary action with respect to employees as required. Each Contractor employee is expected to adhere to standards of conduct that reflect credit on themselves, their employer, and the United States Government. The Government reserves the right to direct the Contractor to remove an employee from the worksite for failure to comply with the standards of conduct. The Contractor shall immediately replace such an employee to maintain continuity of services at no additional cost to the Government.

(b) Uniforms. The Contractor's employees shall wear clean, neat and identifiable uniforms, although not necessarily identical uniforms. All employees shall wear accreditation at all times.

Disorderly conduct, use of abusive or offensive language, quarreling, intimidation by words, actions, or fighting shall not be condoned. Also included is participation in disruptive activities that interfere with normal and efficient Government operations.

(e) Intoxicants and Narcotics. The Contractor shall not allow its employees while on duty to possess, sell, consume, or be under the influence of intoxicants, drugs or substances that produce similar effects.

(f) Criminal Actions. Contractor employees may be subject to criminal actions as allowed by law in certain circumstances. These include but are not limited to the following actions:

· Falsification or unlawful concealment, removal, mutilation, or destruction of any official documents or records or concealment of material facts by willful omission from official documents or records;

· Unauthorized use of Government property, theft, vandalism, or immoral conduct;

· Unethical or improper use of official authority or credentials;

· Security violations; or,

· Organizing or participating in gambling in any form.

(g) Key Control. The Contractor shall receive, secure, issue and account for any keys issued for access to buildings, offices, equipment, gates, etc., for the purposes of this contract. The Contractor shall not duplicate keys without the COR's approval. Where it is determined that the Contractor or its agents have duplicated a key without permission of the COR, the Contractor shall remove the individual(s) responsible from this contract. If the Contractor has lost any such keys, the Contractor shall immediately notify the COR. In either event, the Contractor shall reimburse the Government for the cost of rekeying that portion of the system.

H.3

PERSONNEL HEALTH REQUIREMENTS

All employees shall be in good general health without physical disabilities that would interfere with acceptable performance of their duties. All employees shall be free from communicable diseases.

H.4

LAWFUL OPERATION, PERMITS, AND INDEMNIFICATION

(a) Bonds. The Government imposes bonding requirement on this contract. The Contractor shall provide any official bonds required, pay any fees or costs involved or related to the authorization for the equipping of any employees engaged in providing services specified under this contract if such bonds or payments are legally required by the local government or local practice.

(b) Employee Salary Benefits. The Contractor shall be responsible for payment of all employee wages and benefits required by host country law or agreements with its employees. The Government, its agencies, agents, and employees shall not be part of any legal action or obligation regarding these benefits which may subsequently arise. Where local law requires bonuses, specific minimum wage levels, premium pay for holidays, payments for social security, pensions, sick or health benefits, severance payments, child care or any other benefit, the Contractor is responsible for payments of these costs and must include them in the fixed prices in this contract.

(c) Personal Injury, Property Loss or Damage (Liability). The Contractor assumes absolute responsibility and liability for any and all personal injuries or death and property damage or losses suffered due to negligence of the Contractor's personnel in the performance of this contract. The Contractor's assumption of absolute liability is independent of any insurance policies.

(d) Amount of Insurance. The Contractor is required to provide whatever insurance is legally necessary. The Contractor shall, at its own expense, provide and maintain during the entire performance period the following insurance amounts:

General Liability (includes premises/operations, collapse hazard, products, completed operations, contractual, independent contractors, broad from property damage, personal injury

1. Bodily Injury, On or Off the Site, in EUROS

2. Property Damage, On or Off the Site, in EUROS

The types and amounts of insurance are the minimums required. The Contractor shall obtain any other types of insurance required by local law or that are ordinarily or customarily obtained in the location of the work. The limit of such insurance shall be as provided by law or sufficient to meet normal and customary claims.

For those Contractor employees assigned to this contract who are either United States citizens or hired in the United States or its possessions, the Contractor shall provide workers' compensation insurance in accordance with FAR 52.228-3.

The Contractor agrees that the Government shall not be responsible for personal injuries or for damages to:

(a) Any property of the Contractor,

(b) Its officers,

(c) Agents,

(d) Servants,

(e) Employees, or

(f) Any other person, arising from and incident to the Contractor's performance of this contract.

The Contractor shall hold harmless and indemnify the Government from any and all claims arising, except in the instance of gross negligence on the part of the Government.

The Contractor shall obtain adequate insurance for damage to, or theft of, materials and equipment in insurance coverage for loose transit to the site or in storage on or off the site.

Permits. Without additional cost to the Government, the Contractor shall obtain all permits, licenses, and appointments required for the performance of work under this contract. The Contractor shall obtain these permits, licenses, and appointments in compliance with applicable host country laws. The Contractor shall provide evidence of possession or status of application for such permits, licenses, and appointments to the Contracting Officer with its proposal. Application, justification, fees, and certifications for any licenses required by the host government are entirely the responsibility of the Contractor.

(f) Worker’s Compensation and Employer’s liability. The Contractor will comply with all local labor laws and all personnel must be covered under the Spanish Social Security System.

H.5

CERTIFICATE OF INSURANCE

The Contractor shall furnish to the Contracting Officer a current certificate of insurance as evidence of the insurance required. In addition, the Contractor shall furnish evidence of a commitment by the insurance carrier to notify the Contracting Officer in writing of any material change, expiration or cancellation of any of the insurance policies required not less than thirty (30) days before such change, expiration or cancellation is effective. If Contractor is self-insured then the Contractor shall not change or decrease the coverage without the Contracting Officer's approval.

SECTION I - CONTRACT CLAUSES

I.1 52.252‑2

CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. In addition, the full text of a clause may be accessed electronically at: Acquisition.gov this address is subject to change.

If the Federal Acquisition Regulation (FAR) is not available at the location indicated above, use the Department of State Acquisition website at e-CFR to see the links to the FAR. You may also use an Internet “search engine” (for example, Google, Yahoo or Excite) to obtain the latest location of the most current FAR.

FEDERAL ACQUISITION REGULATION (48 CFR CH. 1):

CLAUSE

TITLE AND CLAUSE

52.202-1

DEFINITIONS (JUN 2020)

52.203-3

GRATUITIES

(APR 1984)

52.203-5

COVENANT AGAINST CONTINGENT FEES (MAY 2014)

52.203-6

RESTRICTIONS ON SUBCONTRACTOR SALES

TO THE GOVERNMENT (JUN 2020)

52.203-7

ANTI-KICKBACK PROCEDURES

(JUN 2020)

52.203-8

CANCELLATION, RESCISSION, AND RECOVERY

OF FUNDS FOR ILLEGAL OR IMPROPER ACTIVITY (MAY 2014)

52.203-10

PRICE OR FEE ADJUSTMENT FOR ILLEGAL

OR IMPROPER ACTIVITY (MAY 2014)

52.203-12

LIMITATION ON PAYMENTS TO INFLUENCE

CERTAIN FEDERAL TRANSACTIONS (JUN 2020)

52.203-13

CONTRACTOR CODE OF BUSINESS ETHICS (JUN 2020)

52.203-17 CONTRACTOR EMPLOYEE WHISTLEBLOWER RIGHTS AND REQUIREMENT TO INFORM EMPLOYEES OF WHISTLEBLOWER RIGHTS (JUN 2020) 52.203-19 PROHIBITION ON REQUIRING CERTAIN INTERNAL CONFIDENTIALITY AGREEMENTS OR STATEMENTS (JAN 2017) 52.204-4

PRINTED OR COPIED DOUBLE-SIDED ON

POSTCONSUMER FIBER CONTENT PAPER (MAY 2011)

52.204-7

SYSTEM FOR AWARD MANAGEMENT (OCT 2018)

52.204-9 PERSONAL IDENTIFY VERIFICATION OF CONTRACTOR PERSONNEL

(JAN 2011)

52.204-10

REPORTING EXECUTIVE COMPENSATION AND FIRST-TIER SUBCONTRACT AWARDS

(JUN 2020)

52.204-12

DATA UNIVERSAL NUMBERING SYSTEM NUMBER MAINTENANCE (OCT 2016)

52.204-13

SYSTEM FOR AWARD MANAGEMENT MAINTENANCE (OCT 2018)

52.204-18

COMMERCIAL AND GOVERNMENT ENTITY CODE MAINTENANCE (AUG 2020)

52.204-19

INCORPORATION BY REFERENCE OF REPRESENTATIONS AND

CERTIFICATIONS (DEC 2014)

52.204-23 PROHIBITION ON CONTRACTING FOR HARDWARE, SOFTWARE, AND SERVICES DEVELOPED OR PROVIDED BY KASPERSKY LAB AND OTHER COVERED ENTITIES (NOV 2021)

52.204-25 PROHIBITION ON CONTRACTING FOR CERTAIN TELECOMMUNICATION AND VIDEO SURVEILLANCE SERVICES OR EQUIPMENT (NOV 2021)

52.204-27

PROHIBITION ON A BYTEDANCE COVERED APPLICATION (JUN 2023)

52.209-6

PROTECTING THE GOVERNMENT'S INTEREST WHEN

SUBCONTRACTING WITH CONTRACTORS DEBARRED, SUSPENDED,

OR PROPOSED FOR DEBARMENT (NOV 2021)

52.209-9 UPDATES OF PUBLICLY AVAILABLE INFORMATION REGARDING RESPONSIBILITY MATTERS (OCT 2018)

52.211-5

MATERIAL REQUIREMENTS (AUG 2000)

52.215-2

AUDIT AND RECORDS – NEGOTIATION (JUN 2020)

52.215-8

ORDER OF PRECEDENCE--UNIFORM CONTRACT

FORMAT (OCT 1997)

52.215-11

PRICE REDUCTION FOR DEFECTIVE CERTIFIED

COST OR PRICING DATA – MODIFICATIONS (JUN 2020)

52.215-13

SUBCONTRACTOR CERTIFIED COST OR PRICING

DATA – MODIFICATIONS

(JUN 2020)

52.215-14

INTEGRITY OF UNIT PRICES (NOV 2021)

52.215-21 REQUIREMENTS FOR COST OR PRICING DATA OR INFORMATION OTHER THAN COST OR PRICING DATA—MODIFICATIONS (NOV 2021)

52.222-19

CHILD LABOR – COOPERATION WITH AUTHORITIES AND REMEDIES (DEC 2022)

52.222-50

COMBATING TRAFFICKING IN PERSONS (NOV 2021)

52.223-18

ENCOURAGING CONTRACTOR POLICIES TO BAN TEXT MESSAGING

WHILE DRIVING (JUN 2020)

52.224-1

PRIVACY ACT NOTIFICATION (APR 1984)

52.224-2

PRIVACY ACT (APR 1984)

52.225-5

TRADE AGREEMENTS (DEC 2022)

52.225-13

RESTRICTIONS ON CERTAIN FOREIGN PROCUREMENTS (FEB 2021)

52.225-14

INCONSISTENCY BETWEEN ENGLISH

VERSION AND TRANSLATION OF CONTRACT (FEB 2000)

52.228-4

WORKERS COMPENSATION AND WAR-HAZARD INSURANCE OVERSEAS (APR 1984)

52.228-5

INSURANCE-WORK ON A GOVERNMENT INSTALLATION (JAN 1997)

52.229-6

TAXES - FOREIGN FIXED-PRICE

CONTRACTS (FEB 2013)

52.229-7

TAXES- FIXED PRICE CONTRACTS WITH FOREIGN GOVERNMENTS (FEB 2013)

52.232-1

PAYMENTS (

APR 1984)

52.232-8

DISCOUNTS FOR PROMPT PAYMENT (FEB 2002)

52.232-11

EXTRAS (APR 1984)

52.232-17

INTEREST (MAY 2014)

52.232-18

AVAILABILITY OF FUNDS (APR 1984)

52.232-22

LIMITATIONS OF FUNDS (APR 1984)

52.232-24

PROHIBITION OF ASSIGNMENT OF CLAIMS (MAY 2014)

52.232-25

PROMPT PAYMENT (JAN 2017)

52.232-32

PERFORMANCE-BASED PAYMENTS (APR 2012)

52.232-33

PAYMENT BY ELECTRONIC FUNDS TRANSFER -

SYSTEM FOR AWARD MANAGEMENT (OCT 2018)

52.232-34

PAYMENT BY EFT – OTHER THAN SAM (JULY 2013)

52.232-40

PROVIDING ACCLERATED PAYMENTS TO SMALL BUSINESS SUBCONTRACTORS (MAR 2023)

52.233-1

DISPUTES (MAY 2014) - ALTERNATE I (DEC 1991)

52.233-3

PROTEST AFTER AWARD

(AUG 1996)

52.233-4 APPLICABLE LAW FOR BREACH OF CONTRACTCLAIM (OCT 2004)

52.237-2

PROTECTION OF GOVERNMENT BUILDINGS,

EQUIPMENT AND VEGETATION (APR 1984)

52.237-3

CONTINUITY OF SERVICES (JAN 1991)

52.242-13

BANKRUPTCY (JULY 1995)

52.243-1

CHANGES - FIXED-PRICE

(AUG 1987) - ALTERNATE II (APR 1984)

52.245-1

GOVERNMENT PROPERTY (SEP 2021)

52.245-2

GOVERNMENT PROPERTY INSTALLATION OPERATION SERVICES (APR 2012)

52.245-9

USE AND CHARGES (APR 2012)

52.246-17

WARRANTY OF SUPPLIES OF A NONCOMPLEX NATURE (JUN 2003)

52.246-25

LIMITATION OF LIABILITY – SERVICES (FEB 1997)

52.246-26

REPORTING NONFORMING ITEMS (NOV 2021)

52.248-1

VALUE ENGINEERING (JUN 2020)

52.249-2

TERMINATION FOR CONVENIENCE OF THE GOVERNMENT (FIXED-PRICE) (APR 2012)

52.249-4

TERMINATION FOR CONVENIENCE OF THE GOVERNMENT (SERVICES) (SHORT FORM) (APR 1984)

52.249-8

DEFAULT (FIXED-PRICE SUPPLY AND

SERVICE) (APR 1984)

52.253-1

COMPUTER GENERATED FORMS (JAN 1991)

I.2 FAR CLAUSES IN FULL TEXT:

52.217-8

OPTION TO EXTEND SERVICES (NOV 1999)

The Government may require continued performance of any services within the limits and at the rates specified in the contract. The option provision may be exercised more than once, but the total extension of performance hereunder shall not exceed 6 months. The Contracting Officer may exercise the option by written notice to the Contractor within the performance period of the contract.

52.217-9

OPTION TO EXTEND THE TERM OF THE CONTRACT (MARCH 2000)

(a) The Government may extend the term of this contract by written notice to the Contractor within 30 calendar days; provided that the Government gives the Contractor a preliminary written notice of its intent to extend at least 60 calendar days before the contract expires. The preliminary notice does not commit the Government to an extension.

(b) If the Government exercises this option, the extended contract shall be considered to include this option clause.

(c) The total duration of this contract, including the exercise of any options under this clause, shall not exceed FIVE (5) YEARS.

(End of clause) 52.229-12

TAX ON CERTAIN FOREIGN PROCUREMENTS—NOTICE AND REPRESENTATION (FEB 2021)

(a) Definitions. As used in this clause— Foreign person means any person other than a United States person.

United States person, as defined in 26 U.S.C. 7701(a)(30), means–

(1) A citizen or resident of the United States;

(2) A domestic partnership;

(3) A domestic corporation;

(4) Any estate (other than a foreign estate, within the meaning of 26 U.S.C. 7701(a)(31)); and

(5) Any trust if-

(i) A court within the United States is able to exercise primary supervision over the administration of the trust; and

(ii) One or more United States persons have the authority to control all substantial decisions of the trust.

(b) This clause applies only to foreign persons. It implements 26 U.S.C. 5000C and its implementing regulations at 26 CFR 1.5000C-1 through 1.5000C-7.

(c)(1) If the Contractor is a foreign person and has only a partial or no exemption to the withholding, the Contractor shall include the Department of the Treasury Internal Revenue Service Form W-14, Certificate of Foreign Contracting Party Receiving Federal Procurement Payments, with each voucher or invoice submitted under this contract throughout the period in which this status is applicable. The excise tax withholding is applied at the payment level, not at the contract level. The Contractor should revise each IRS Form W-14 submission to reflect the exemption (if any) that applies to that particular invoice, such as a different exemption applying. In the absence of a completed IRS Form W-14 accompanying a payment request, the default withholding percentage is 2 percent for the section 5000C withholding for that payment request. Information about IRS Form W-14 and its separate instructions is available via the internet at www.irs.gov/w14.

(2) If the Contractor is a foreign person and has indicated in its offer in the provision 52.229-11, Tax on Certain Foreign Procurements—Notice and Representation, that it is fully exempt from the withholding,…