City and County of San Francisco

Human Services Agency

Request for Proposals #1240 for:

CalFresh Community Works Program

Request for Proposals Issued: July 6, 2026 Pre-Proposal Conference: July 14, 2026 at 10 AM Deadline to Submit Proposals: July 29, 2026 at 3 PM

RFP# 1240 July 6, 2026 P-690 HSA (11-25) i

Table of Contents

I. INTRODUCTION AND SOLICITATION SCHEDULE 1

A. Introduction 1 B. Anticipated Term 3 C. Anticipated Not to Exceed Amount 4 D. Cooperative Agreement 4 E. Solicitation Schedule 5 F. Definitions 5 G. Target Population 6

II. SCOPE OF WORK 6

A. Description of Services 7 Community Service Host Site Development, Operations and Coordination 7 B. Objectives 11 C. Reporting Requirements 12 D. Transition of Services 13

III. SUBMISSION REQUIREMENTS 13

A. Time and Place for Submission of Proposals 13 B. Format 13 C. Content 13

IV. PROPOSAL EVALUATION CRITERIA 17

A. Minimum Qualifications (Pass/Fail) 17 B. Selection Criteria 17

V. PRE-PROPOSAL CONFERENCE AND GRANT AWARD 19

A. Pre-Proposal Conference 19 B. Award 19 C. Written Questions and Requests for Clarification 20

VI. TERMS AND CONDITIONS FOR RECEIPT OF PROPOSALS 20

A. Inquiries Regarding RFP 20 B. How to Register as a City Supplier 20 C. Proposal Questions and Requests for Clarification 20 D. Proposal Addenda 20 E. Public Disclosure 21 F. Limitation on Communications During Solicitation 21 G. Proposal Selection Shall Not Imply Acceptance 22 H. Cybersecurity Risk Assessment 22 I. Solicitation Errors and Omissions 22 J. Objections to Solicitation Terms 22 K. Notice of Intent to Award-Required Documentation 22 L. Protest Procedures 23 M. Proposal Term 24 N. Revision to Proposal 24 O. Proposal Errors and Omissions 24 P. Financial Responsibility 24 Q. Proposer’s Obligations under the Campaign Reform Ordinance 24 R. Reservations of Rights by the City 25 S. No Waiver 26 T. Other 26 U. Local Business Enterprise Goals and Outreach 26

VII. CITY’S SOCIAL AND ECONOMIC POLICY REQUIREMENTS 26

A. Proposers Unable to do Business with the City 27 B. Minimum Compensation Ordinance (MCO) 27

RFP# 1240 July 6, 2026 P-690 HSA (11-25) ii

C. First Source Hiring Program 27 D. Other Social Policy Provisions 27

VIII. GRANT REQUIREMENTS 27

A. Grant Terms and Negotiations 27 B. Insurance Requirements 28 C. Failure to Provide Insurance and/or Bonds 30 D. Compliance with Other Laws 30 E. HSA/DAS Policy Manuals and Memoranda 30 F. Other CDA Rules and Regulations 30

IX. RFP COVER PAGE RFP# 1240 CalFresh Community Works Program 31

X. PAGE NUMBER FORM 32

Evaluation and Selection Criteria 32

XI. BUDGET FORMS AND INSTRUCTIONS 35

Attachments Attachment 1: Grant Agreement (form G-100) Attachment 2: RFP 1240 Budget Forms (11-24) Attachment 3: Appendix J – Privacy and Confidentiality

RFP# 1240 July 6, 2026

P-690 SFHSA (11-25) 1

I. INTRODUCTION AND SOLICITATION SCHEDULE

A. Introduction

1. General The San Francisco Human Services Agency (SFHSA) announces its intent to seek proposals from nonprofit organizations to serve as Coordinating Organization(s) to partner and support Host Sites in the CalFresh Community Works Program (CCWP). The Coordinating Organization(s) will be awarded as the Grantee and Host Sites will be identified as subgrantees. Coordinating Organization(s) may also serve as a Host Site.

The CCWP will be SFHSA’s community-based workfare activity designed to help CalFresh participants maintain benefits. By requiring no job readiness prerequisites and enabling participants to engage quickly in structured, community-based work activities, this program offers a low-barrier option for participants to meet work requirements and maintain CalFresh benefits.

SFHSA plans to implement the program through a hub-and-spoke model, in which Coordinating Organization(s) will serve as the centralized administrative hub responsible for developing and supporting a portfolio of CCWP Host Sites (Host Sites) across San Francisco.

These host sites will offer community works assignments that support the participant’s development of marketable skills while fulfilling their work requirement and contributing to the San Francisco community.

2. Background

CalFresh Work Requirements and Workfare Overview In July 2025, the One Big Beautiful Bill Act (or H.R. 1) expanded work requirements for the CalFresh program, which provides monthly food benefits to low-income individuals and families.

Beginning June 2026, CalFresh adults aged 18-64 who can work and do not have children under the age of 14 at home must meet monthly work requirements to maintain benefits.

Without meeting these requirements or qualifying for an exemption, participants are limited to three months of CalFresh benefits within a set 36-month period. Based on current caseload data, SFHSA estimates that approximately 17,000 individuals will be subject to and will require support in meeting CalFresh work requirements or be at risk of losing their benefits.

One way participants may meet work requirements is by participation in workfare—a structured work activity performed at public or private non-profit worksite in exchange for benefits. Under federal rules, workfare offers a less burdensome option for meeting work requirements. Instead of the standard 80 hours per month requirement, the workfare obligation is calculated based on a participant’s CalFresh benefit divided by the local minimum wage. For a single individual receiving the maximum benefit of $298, this equates to approximately 15 hours per month, creating a significantly more accessible pathway to compliance. SFHSA estimates approximately 80% or participants will only need 15 hours per month.

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San Francisco’s CalFresh Workfare Model: CalFresh Community Works Program SFHSA is developing the CalFresh Community Works Program, a community-based workfare activity designed to help CalFresh participants maintain benefits while building foundational job skills and contributing to local nonprofit organizations.

Description of Roles

1. SFHSA

a. Determines CalFresh eligibility and regulatory functions

b. Refers participants to the Host Sites

c. Submits claims for federal reimbursement

d. Tracks and monitors participants’ compliance with work requirements

2. Coordinating Organization

a. Recruits and supports a portfolio of nonprofit Host Sites, which collectively offer a range of scheduling options, exposure to different task types or occupations, language capacities and physical requirements.

b. Serves as a liaison between participants, Host Sites, and SFHSA, facilitating communication and supporting issue escalation.

c. Trains Host Sites on attendance reporting process

d. Ensures attendance reporting from Host Sites is submitted to SFHSA timely

e. Maintains and monitors Host Sites placement capacity

3. Host Sites

a. Develops structured community works assignments with clearly defined duties and expectations. Each assignment may include multiple service slots to accommodate several participants through flexible scheduling.

b. Provides an orientation to the participant that informs them of their duties, expectations, and pertinent safety practices.

c. Supervises day‑to‑day service activities and support participants’ skill development

d. Tracks and submits participant attendance to SFHSA.

e. Maintain, update and monitor placement availability

f. Notifies the Coordinating Organization of assignment issues early on including no shows and attendance issues

This structure minimizes administrative burden on Host Sites and offers a lower-barrier engagement pathway by building portfolio of community works assignments that do not have job readiness prerequisites and that align with the varied needs of CalFresh participants.

As such, this program serves as a core strategy in San Francisco’s efforts to ensure that participants have access to qualifying work activities that prevent interruptions to their CalFresh benefits.

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3. Cultural Competency The Department is committed to a culture of inclusion in which our differences are celebrated. A guiding principle in our work is that everyone should have equitable access to what they need in order to thrive, no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. We believe that a diverse and inclusive workforce will produce more creative and innovative outcomes for the organization, and ultimately, its participants. The Department is committed to addressing the disparate impact of historical limits on access to governmental services, advancing equity in all aspects of our work, ensuring access to services, and providing support to all communities to ensure their ability to succeed and thrive.

Through this request for proposals, the Department seeks to partner with community-based organizations that share these commitments to ensuring access to services to all eligible people, including but not limited to those who have been historically underserved and who have faced challenges due to language, socioeconomic, gender, racial, ability, and other barriers.

Proposers should not submit, and the City will not consider any demographic data about the racial, age, ability, gender, sexual orientation, ethnic, or national origin of Proposer’s staff, leadership, and/or board of directors.

4. Selection Overview The City shall award a grant to one or more Proposers that meet the Minimum Qualifications of this Solicitation and obtain the highest-ranking scores. Responsive Proposals will be evaluated by a panel (“Evaluation Panel”) consisting of one or more parties with expertise related to the services being procured through this Solicitation. The Evaluation Panel may include staff from various City departments. Proposals will be evaluated based on the criteria outlined herein.

B. Anticipated Term A grant awarded pursuant to this Solicitation shall have a tentative term of two (2) years from September 1, 2026 to June 30, 2028, subject to annual availability of funds, annual satisfactory grantee performance, and need. In addition, SFHSA shall have an option to extend the term for a period of three (3) years. SFHSA reserves the right to enter into grants of a shorter duration.

The Department may, in its sole discretion, extend the services under this RFP for up to three months beyond the term listed in this section so the selected proposer can support client transition to a new provider at the end of the normal service term. Any extension must be made by written amendment to the agreement. In most cases, no additional funding will be provided, and the extension will occur within the existing agreement amount. If additional funds are needed for transition services, an amendment will be proposed only if the Department has available funding. As noted elsewhere in this RFP, the selected proposer is already required to assist with service transition during the normal contract term.

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C. Anticipated Not to Exceed Amount The total estimated annual funding for this RFP is approximately $2,750,000 per year, which may increase or decrease depending on funding availability. The funding amounts listed in this RFP are anticipated initial funding awards, based on current budget availability.

• Host Site Coordination budget of $750,000 annually on a cost reimbursement basis

• Host Site Subcontractors serving fifteen (15) or more participants will be reimbursed at a monthly rate of $140 per participant served. $40 will be reimbursed upon participant enrollment and the remaining $100 will be reimbursed upon when participant’s completion attendance meets their monthly of required program hours. (Note, SFHSA will consider an alternative monthly per participant rate upon strong justification.)

The source of funding for these services is federal and local funds. Actual awards will be determined by the number of responsive proposals that meet the Department’s strategies and objectives, and funding may be less or more. Please submit budget requests according to the limits in this RFP. SFHSA may negotiate different funding allocations, grant terms, and project goals before finalizing awards. Should additional funding become available, award amounts may be increased significantly beyond the originally anticipated amount at a level commensurate to the details in the RFP.

Only for Nonprofits: SFHSA will add Cost of Doing Business (CODB) escalators to reflect the approved City Budget to the awarded annual amount set forth by the Controller’s Office Indexed Rate after grant award. CODB may be adjusted annually as authorized by the San Francisco Board of Supervisors. For the purpose of this solicitation, proposers should submit a flat annual budget that is listed in the prior paragraph. Proposers acknowledge that City budget decisions are subject to the discretion of its Mayor and Board of Supervisors and it is not entitled to CODB. Proposers assume all risk of possible non-appropriation or non-certification of funds. For more information regarding the Controller’s Policy on Multi-Year Contracting with Inflation Rates for Nonprofit Suppliers Issued:

https://openbook.sfgov.org/webreports/details3.aspx?id=3366

All decisions regarding the size, length, and scope of future funding awards are subject to SFHSA approval and budget availability. Some of the service areas may not be funded initially, but the Department may award unfunded proposals within the term of this RFP if funds become available that align with the services proposed. Future funding is not guaranteed, and funding amounts and terms will depend upon the performance of the grantee during the initial award period, as well as other policy considerations as determined by SFHSA. SFHSA reserves the right, in its sole discretion, to not renew funding awards.

D. Cooperative Agreement Any other City department, public entity or nonprofit made up of multiple public entities, may use the results of this Solicitation to obtain some or all of the commodities or services to be provided by proposer under the same terms and conditions of any grant awarded pursuant to this Solicitation.

https://openbook.sfgov.org/webreports/details3.aspx?id=3366

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E. Solicitation Schedule

The anticipated schedule for this Solicitation is set forth below. These dates are tentative and subject to change.

Proposal Phase Tentative Date Request for Proposals Issued July 6, 2026 Pre-Proposal Conference (virtual) July 14, 2026 at 10:00am PST Deadline for Written Questions July 16, 2026at 3:00pm PST Deadline for Proposals July 29, 2026 at 3:00pm PST Tentative Evaluation of Proposals August 2026 Tentative Notice of Award August 2026 Tentative Date Services Begin September 2026

F. Definitions

Community works assignment (assignment)

A specific set of duties, tasks, and responsibilities that a CalFresh Community Works Host Site has designated for workfare participants. Assignments define the type of work performed and the expectations for participants. One assignment may include multiple service slots, allowing several participants to be placed.

Assignment location The physical location in which the participant is to complete their assignment. Host Sites may have several locations in which they ask

CARBON SFHSA’s web-based Contracts Administration, Reporting, and Billing Online system

City City and County of San Francisco, a municipal corporation BFS Department of Benefits and Family Support

CalFresh (CF)

Formerly known as Food Stamps. CalFresh is the state food stamps program that provides assistance for low- or no-income individuals and households to purchase nutritious food. CalFresh is known federally as the Supplemental Nutrition Assistance Program (SNAP).

Coordinating Organization

Organization which serves as the centralized administrative hub responsible for developing and supporting a portfolio of Host Sites across San Francisco

Foundational job skills Punctuality, attendance, following instructions, conveying information effectively, critical thinking, adaptability, judgment and decision making, time management, and customer service.

Host Site

Non-profit organization that partners with the Coordinating Organization to provide community works assignments that support the participant’s development of marketable skills while fulfilling their work requirement and contributing to the San Francisco community

Job placement Participant placement in permanent unsubsidized employment, or SFHSA On-Site Training program, or the SFHSA Public Service Trainee Program.

Launchpad A participant tracking system used by SFHSA

Priority service areas

Zip codes where CalFresh participants are most concentrated and where the need for placement options is highest:

SF Zip Code SF Neighborhood 94102 Hayes Valley/Civic Center/Tenderloin

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94103 South of Market 94124 Bayview/Hunters Point 94112 Ingleside/Excelsior 94109 Polk/Russian Hill/Nob Hill 94110 Mission District/Bernal Heights

SFHSA San Francisco Human Services Agency

Service slots

An available placement within an assignment at a Host Site. Each slot represents one participant position. Total number of service slots at a host site is equivalent to the total number of participants the Host Site can serve at a given time.

A single assignment may have multiple slots, allowing several participants to perform the same set of duties at the same assignment.

SOGI

Sexual Orientation and Gender Identity. A City ordinance requiring grantees to collect data concerning SOGI information on participants they serve.

Unsubsidized employment

Regular employment in the for-profit or non-profit sector that is not transitional and not subsidized.

Workfare

A structured work activity performed at public or private non-profit worksite in exchange for benefits. Provides CF participants the opportunity to develop and practice foundational work habits and work behavior (i.e. punctuality, attendance, attire, following instructions, workplace rules). Job must not displace existing workers and must provide basic job skills that can lead to unsubsidized employment.

ZixCorp An email encryption & email data loss prevention system.

G. Target Population

This program is designed to serve all people regardless of race, gender, ethnicity, or social economic status. To ensure outreach efforts are made to reach the most vulnerable people who can benefit from this program, Grantee shall ensure that program services are accessible to:

CalFresh participants who may face barriers to traditional employment pathways, including individuals experiencing homelessness, older adults (up to 64 years of age), English language learners, and those with physical or mobility challenges and referred by SFHSA staff.

• Coordinating Organization(s) will support Host Sites and CalFresh participants referred by SFHSA staff.

• Host Sites will ensure that program services are accessible to CalFresh participants referred by SFHSA staff.

II. SCOPE OF WORK

The Scope of Work is to be used as a general guide and is not intended to be a complete list of all work necessary to complete the project. Proposers should use this description when designing their proposed programs. However, proposers may suggest modifications and/or additions that will, in their estimation, make the program more feasible, effective, and

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sustainable. The description below outlines the key program elements and services the selected vendor(s) will provide.

A. Description of Services Community Service Host Site Development, Operations and Coordination The Coordinating Organization shall develop, implement, and maintain a robust citywide network of Host Sites that provide supervised, meaningful community service assignments.

Responsibilities for Host Sites and Coordinating Organizations include, but are not limited to:

1. Host Sites - Host Site Operations

a. Host Site Expectations

i. Provide structured, supervised Host Site assignments that involve meaningful tasks that support the participant’s development of marketable skills.

ii. Support participants in completing required monthly service hours, including reasonable opportunities to make up missed hours.

iii. Ensure Host Site assignments do not displace existing workers and must address an unmet community need.

iv. Maintain adequate on‑site supervision and comply with all safety and labor requirements.

v. Maintain and submit weekly participant attendance documentation.

vi. Provide feedback to support participant performance appraisals every six months, reflecting participant engagement and readiness for possible referral to additional work activities.

b. Scheduling flexibility SFHSA aims to establish a network of sites that collectively offer:

i. Morning, afternoon, and weekend shifts

ii. Shorter shift structures

iii. Variable scheduling options to support participant needs

c. Multilingual access

The host site would include a portion of assignments that can support participants whose primary languages are:

i. Chinese

ii. Spanish

iii. Filipino

iv. Vietnamese

Individual sites may indicate the languages they can accommodate.

d. Range of physical and skill-based Host Site assignments The host site should collectively include Host Site assignments suitable for participants with different physical capacities, work experience levels, and functional needs.

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e. Diverse Host Site assignment types and sectors The host site should provide opportunities across a variety of fields or occupations to align with participants varying career goals.

f. Preferred Characteristics (optional) While not required, SFHSA encourages Host Sites with the following:

i. Capacity to serve high‑volume number of referrals

ii. Experience working with individuals with limited or no recent work experience

iii. Ability to support participants with varied scheduling or attendance needs

2. Coordinating Organization - Participant Engagement and Support The Coordinating Organization shall provide comprehensive coordination services between SFHSA, participants and Host Sites to ensure that CalFresh participants can successfully enroll in and participate in CalFresh Community Works Program. Responsibilities include, but are not limited to:

a. Intake and enrollment

i. SFHSA will serve as the primary entity responsible for enrolling participants and assigning them to Host Sites.

ii. Host sites will provide an orientation to enrolled participants for their workfare activity.

iii. A participant will be considered “placed in a community works assignment” when they successfully show up for their first scheduled shift.

iv. Participants who are enrolled and obtain employment before beginning their assignment will be considered successfully enrolled, completed, and placed in employment.

b. Participation Supports and Appraisals

i. Mediate any disputes between Host Sites and participant. If a resolution cannot be reached, communicate to SFHSA within three business days so that SFHSA can reassign participant to another Host Site if needed.

ii. Host Sites to provide performance appraisal to participants every six months that reflects feedback from their host site. The performance appraisal should include an assessment of the participant’s readiness/interest in being referred back to SFHSA for other work opportunities.

iii. Provide facility to conduct in-person participant support as needed.

iv. Identify participants with observable or self-reported barriers which seem to impede their ability to participate in the program and notify SFHSA so that appropriate referrals can be made.

v. Refer job ready participants back to SFHSA for subsequent support. Job ready is someone who expressed interest in getting a job and has been

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performing well in their community works assignment.

c. Participation Tracking

i. Ensure submission of weekly attendance or compliance reports with the

CalFresh program as required via SFHSA’s participant management system, Launchpad. At least by close of business every Friday and close of business on the last day of the month.

ii. If a participant is more than 15 minutes late for their shift, they should be marked as absent.

3. Coordinating Organization - Develop agreements with Host Sites as Needed

If the Coordinating Organization is also a Host Site, information below should be documented.

a. Agreements should include:

i. Number of assignments available and total number of participants

(service slots) able to serve at any given time

ii. Assignment duties and allowable tasks

iii. Training and supervision to be provided to participants

iv. Documentation requirements, including attendance tracking

v. Safety standards

vi. Grantee must develop Host Site(s) that will serve 15 or more participants at any given time, the Grantee must identify them as subcontractors in the proposal.

4. Coordinating Organization - Host Site(s) Coordination

a. Supervision Standards and Attendance Tracking for host site(s)

i. Establish and enforce supervision standards, including identifying a designated Host Site supervisor for participants responsible for daily oversight and task assignment.

ii. Implement and oversee the approved attendance tracking process, ensuring weekly attendance are completed and signed by the participant, Host Site supervisor, and the Grantee.

iii. Establish a make-up process for participants to make up missed hours within the month to complete their required hours per month.

b. Host Site(s) Monitoring and Support

i. Provide Host Sites with training, technical assistance to support consistent supervision, safety, and positive participant experiences.

ii. Monitor Host Sites regularly to ensure:

1. Participants are adequately supervised.

2. Participants have safe, meaningful tasks that support the development of marketable skills.

c. Real-Time Host Site Availability

i. Maintain an updated, accurate and accessible portfolio of community

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works assignments across Host Sites—including duties, schedules, location, language capacity and service slots.

5. Coordinating Organization - Host Site outreach

a. Conduct proactive outreach to identify nonprofit agencies interested in serving as Host Sites, especially those located within or near Priority Service Areas.

b. Develop and onboard a network of Host Sites that is sufficiently diverse and accessible to meet the varying needs and preferences of participants. In assessing potential Host Sites and building the overall portfolio of assignments, the Grantee shall consider the following operational factors:

i. Assignments must not displace existing workers and must address an unmet community need.

ii. Service slots: Ideally, Host Sites should be able to offer multiple service slots within each assignment to accommodate several participants through flexible scheduling.

iii. Opportunity to build marketable skills: Include assignments that support participants in building marketable skills aligned with varied occupational interests and goals, as appropriate.

iv. Range of assignment hours: Participant monthly hour requirements vary and may range from approximately 15 to 43 hours per month, depending on household size and benefit amount. However, SFHSA estimates approximately 80% or participants will only need 15 hours per month.

v. Schedules: Ensure assignments, across the portfolio, provide scheduling options that accommodate varied participant needs—such as, shorter recurring shifts, or morning/afternoon availability or weekend options.

vi. Language Accessibility: Include Host Sites that can provide supervision and support in languages commonly spoken by CalFresh participants. San Francisco threshold languages include Chinese (Cantonese and Mandarin), Spanish, Filipino and Vietnamese. Of the CalFresh participants likely required to work, SFHSA estimates 12% speak Cantonese, 5% speak Spanish, and 4% speak other languages.

vii. Support for participants of varied abilities: Include assignments that span a range of physical and skill‑based requirements to ensure accessible engagement opportunities for all eligible participants.

viii. Priority Service Areas: Include assignments that are within the geographic areas where CalFresh participants are most concentrated and where the need for placement options is highest:

SF Zip Code SF Neighborhood 94102 Hayes Valley/Civic Center/Tenderloin 94103 South of Market 94124 Bayview/Hunters Point 94112 Ingleside/Excelsior 94109 Polk/Russian Hill/Nob Hill

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94110 Mission District/Bernal Heights

B. Objectives

Respondents should state in measurable, quantifiable terms the service and outcome objectives they will achieve in providing these services. The major purpose of objectives is to measure quantity, quality, and impact of services. In measuring these areas, a balance should be created between the value of the information and the time/effort required to collect the information. The objectives stated in the proposal may be incorporated as part of the program’s evaluation plan.

1. Services Objectives

During the grant term, Proposer shall meet the following service objectives:

On an annual basis, the Grantee will meet the following Services Objectives:

1. Contingent upon SFHSA referral and nonprofit host site capacity, serve an average minimum of 1,000-1,200 participants at any given time across the CCWP program portfolio during the first year with possible increases for future years.

2. 25% of assignments are accessible to participants with diverse workstyle needs (e.g., seated tasks or active movement-based roles).

3. 20% of assignments are appropriate for people whose primary language is not English.

2. Outcome Objectives

During the grant term, Proposer shall meet the following outcome objectives:

On an annual basis, the Grantee will meet the following Outcome Objectives:

1. 75% of participants placed in a community works assignment each month will successfully complete their required monthly hours.

2. 50% of enrolled participants will successfully complete six months of activity and receive a performance evaluation.

3. 75% of participants will maintain participation in activity or have a positive exit due to gaining employment or enrollment in another training or employment program.

4. 75% of participants will rate the quality of Grantee’s performance as at least 3 or above on a 5-point scale on an annual participant satisfaction survey. The survey

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responses rate will be no less than 80% of participants. Survey shall be administered according to SFHSA guidelines.

C. Reporting Requirements

1. Use Launchpad for recording participants’ participation and attendance in all sub-activities.

a. Attendance must be submitted weekly by close of business every Friday.

b. If the last day of the month does not fall on a Friday, attendance must also be entered by close of business on the last day of the month.

2. Communicate immediately via chat, e-mail or telephone with SFHSA staff when a participant is not participating. Reasonable accommodations should be made available to allow participants to make up missed hours.

3. For intake conducted by Grantee, upload the Participant Agreement to Launchpad and send an instant message (aka Chatter) in Launchpad to designated SFHSA staff.

4. The following will be submitted directly to Program Monitor by the 10th of the month following the end of the quarter.

a. Updated listing of Host Sites

b. New or updated MOUs

5. SFHSA will generate monthly reports from Launchpad database by the 10th day following the reporting month. Grantee must review and make Launchpad data corrections in a timely manner.

a) Reports shall contain the following data but not limited to:

• Number of referrals and enrollments

• Community works assignment and Host Site

• Number of participants who complete six months

• Number active or currently enrolled as of the last day of the month

• Number of participants who are exited

• Number of participants who are placed in an unsubsidized or subsidized job

• Job placement information including verification of employment

b) Supporting documentation (sign in and out sheets) for the numbers presented in the reports must be maintained by the Grantee for a period of three years and must be available for auditing by the Department.

Participant files shall be kept in a secure and confidential location at all times.

6. Written communication that contains participant confidential information shall be transmitted through a secured method approved by HSA or by using ZixCorp.

7. Ad Hoc Reports. Grantee will develop and deliver ad hoc reports as requested by

SFHSA.

8. Grantee will enter the semi-annual SOGI aggregate data in the CARBON database by the 10th of the month following the end of the second and fourth quarters.

9. Annual Reports narrative summarizing the contract activities and referencing the tasks as described in the Service and Outcome Objectives will be submitted

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directly to Program Monitor by the 15th of the month following the end of the program year. This report will also include accomplishments and challenges encountered by the Grantee and two participant vignettes.

D. Transition of Services

At the conclusion of the grant term, or upon early termination for any reason, the Proposer shall ensure an orderly, efficient, and collaborative transition of services. The Proposer must continue providing all contracted services at the required level of quality until the transition is complete or until the end of the grant term, whichever occurs first. At the City’s direction, the proposer shall participate in transition meetings, training, or knowledge‑transfer sessions with City staff and/or the incoming provider. The Proposer shall act in good faith and cooperate fully in all transition activities to support uninterrupted services, participant well‑being, and successful implementation of any successor program or provider.

III. SUBMISSION REQUIREMENTS

A. Time and Place for Submission of Proposals Proposers shall submit one (1) electronic pdf copy of the proposal and one (1) electronic Excel copy of the budget to Candace.Gray@sfgov.org and HSARFP@sfgov.org. Electronic file title should include RFP number, agency name, number of files submitted i.e. 1 of 4.

Proposals must be received by 3:00 p.m. on July 29, 2026. Late submissions, supplemental documents or revisions will not be accepted after the deadline.

Disclaimer: Proposers are solely responsible for ensuring that their proposals and all required documents are successfully received by SFHSA by the stated deadline. Email transmission delays, file size limitations, or technical issues on the proposer’s side will not justify late receipt. SFHSA strongly recommends submitting proposals well in advance of the deadline and confirming receipt with both designated email addresses. Proposals received after the deadline will not be accepted.

Department staff will confirm receipt of all Respondent submissions within one (1) business day after the deadline for receipt noted above.

B. Format

Proposals must be created using a word processing software (e.g. Microsoft Word or Excel);

typed in a 12-point sans serif font (i.e. Calibri, Tahoma, Helvetica); text should be double-spaced and unjustified (i.e., with a ragged-right margin); page margins should be at least 1” on all sides (excluding headers and footers).

C. Content Organizations interested in responding to this RFP must submit the following information, in the order specified below. All proposals for funding must be developed using the format below. This is necessary so that all proposals can receive fair and equal evaluation.

Incomplete Proposals or Proposals not following the required format may result in not being considered for funding. Information must be at a level of detail that enables effective evaluation and comparison between proposals by the Proposal Evaluation Panel. The Respondent must ensure that the proposal addresses the Selection Criteria.

mailto:HSARFP@sfgov.org

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1. Table of Contents Each proposal package should contain a complete table of contents showing page numbers.

All pages in the package must be numbered consecutively, and major sections must be indexed.

2. RFP Cover Page – (use form provided in Section IX)

Submit the cover page signed by a person authorized to obligate the organization to perform the commitments contained in the proposal. Submission of this document will constitute a representation by the organization that the organization is willing and able to perform the commitments contained in the proposal.

3. Minimum Qualifications – up to 3 pages

All agencies submitting proposals for funding must provide a Minimum Qualifications Documentation describing in detail how the responding agency meets each of the Minimum Qualifications. Any proposals failing to demonstrate these qualifications will be considered non-responsive and will not be eligible for proposal review/award. (refer to section IV, Item A)

4. Contracts/Grants (both public and private) – up to 2 pages

Agencies should submit a statement listing relevant contracts and grants with a description of the services which have been completed during the last three (3) years. The statement must also list any failure or refusal to complete a contract or grant, including details and dates. Include any unresolved and/or outstanding findings from any program or fiscal/compliance visits done by the City. If no outstanding issues, provide a statement that your agency is in full compliance with program and fiscal monitoring. Provide disclosure of any litigation including Respondent, subcontracts, or any principal officers thereof in connection with any contract or grant.

5. Organizational Capacity – up to 5 pages (not including resumes/job descriptions) Description of your agency’s ability to deliver the services proposed in this RFP. In addition, please address the following:

a. Briefly explain how your organization is qualified to implement the proposed services. Demonstrate your management/supervisorial infrastructure, as well as your administrative/financial capacity to deliver the proposed services.

b. Describe your experience with/history of successfully providing these services and serving this population/community. Describe recently completed relevant projects, including quality, requirements, timelines, and/or success.

Demonstrate ability to implement new programming and/or services.

c. Describe the staffing patterns needed to provide the proposed services. Clearly identify whether services will be performed by existing staff or by proposed staff. Attach job descriptions and resumes of key program staff and clearly identify which staff position they occupy. Provide written assurance that the key individuals listed and identified will be performing the work and will not be substituted with other personnel or reassigned to another project without the City’s prior approval. Describe relevant staff training plans to ensure services are provided in an efficient manner and service and outcome objectives are being achieved.

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d. A description of the organization’s plans, strategies, and activities to ensure that it provides equitable access to program participants; a description of how the organization intends to meet the cultural and language needs of the identified Target Population and the envisioned program design; and a description of the agency’s language and cultural capacity.

6. Program Approach – up to 10 pages

Description of your agency’s specific program approach to deliver the services proposed in this RFP. In addition, please address the following:

a. Program Overview: Describe your specific program approach to deliver the service components proposed and how this program approach or service model will appropriately address the needs of the target populations in this RFP (be sure to address all applicable items listed in Target Population, Scope of Work, and Service and Outcome Objectives).

b. Host Site Network Development & Portfolio Management: Describe your strategy for:

i. Identifying, recruiting and onboarding nonprofit Host Sites

ii. Ensuring a diverse network of Host Sites that collectively provide a range of site types, tasks, scheduling options, languages and accessibility for people with diverse workstyle needs.

iii. Monitoring capacity and maintaining a real-time accurate portfolio of Host Site slots for direct placement by SFHSA

c. Proposed Host Sites and Subcontracting Plan

i. While applicants are not expected to have fully developed Host Site network at the time of application, the City will give special consideration to Proposers who can demonstrate the ability to bring Host Sites into the program quickly. Provide a list of potential or current Host Sites with whom you already have a relationship, including location, community works assignment opportunities, and the total number of service slots available with each Host Site. Attach any existing partnership agreements or letters of support indicating willingness to participate.

ii. If you intend to use subcontracts, these subcontractors must be identified in the application. Provide subcontractor agreements or letters of intent which outline the roles and responsibilities of the subcontractor, and justification for any funded coordinator positions.

Ensure any subcontractors are listed in the budget and budget narrative.

d. Attendance and Compliance Management

i. Describe your system for implementing and managing the attendance process, including ensuring weekly completion and accuracy of attendance reporting, and communicating with Host Sites and SFHSA about attendance concerns and missed hours.

e. Participant Engagement and Support

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i. Discuss how you will support participant enrollment and placement into assignments, when SFHSA does not have the capacity to do so.

ii. Identify the proposed site that will be made available for participant support when needed. Explain how the facility/site is appropriate for the services proposed. Described plan for location and hours of programming and/or services.

iii. Discuss the supports you will provide participants after they have enrolled in the program, including mitigating issues between Host Sites and participants; identifying functional barriers and communicating them to SFHSA for further evaluation; and referring job‑ready participants to be connected to workforce development partners.

f. Service and Outcome Objectives

i. List and explain the specific service and outcome objectives to be accomplished and how they will be measured. Specify total number of participants to be served. Describe methods for data collection, documentation, and reporting on service and outcome objectives.

7. Fiscal Capacity (Budget) – up to 6 pages on form provided

(excluding cost allocation plan and audited financial statement) Please refer to the instructions outlined in Section XI and use only SFHSA approved budget forms. Provide Cost Allocation Plan and current audited financial statements.

SFHSA intends to award this grant to respondents that it considers will provide the best overall program services at a reasonable pricing structure. SFHSA reserves the right to accept other than the lowest priced offer and to reject any proposals that are not responsive to this request.

Budgets will be

• Coordinating Organization budget of $750,000 annually on a cost reimbursement basis

• Host Site Subcontractors serving fifteen (15) or more participants will be reimbursed at a monthly rate of $140 per participant served. $40 will be reimbursed upon participant enrollment and the remaining $100 will be reimbursed when participant’s attendance meets their required monthly program hours.

• Proposers may submit their own cost structure for host site(s) for evaluation.

Using the budget forms provided, please provide the direct expenses for all proposed costs to be supported through this grant. Respondents must also provide a Budget Justification that clearly explains the basis for each expense listed in the budget.

Discuss any planned leveraging of other resources (i.e., fund raising, in-kind contributions, volunteers, etc.), if any, to support the program approach proposed.

Identify external resources committed to this program, including in-kind resources designated solely for this program. Assign a dollar value for all external resources.

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8. Completed Page Number Form (refer to Section X)

IV. PROPOSAL EVALUATION CRITERIA

A. Minimum Qualifications (Pass/Fail)

Proposers must provide documentation that clearly demonstrates each Minimum Qualification (MQ) listed below has been met at time of submission. Minimum Qualification documentation should be clearly marked as “MQ1”, MQ2”, etc. to indicate which MQ it supports. Each Proposal will be reviewed for initial determination on whether Proposer meets the MQs referenced in this section. This screening is a pass or fail determination and a Proposal that fails to meet the Minimum Qualifications will not be eligible for further consideration in the evaluation process. The City reserves the right to request clarifications from Proposers prior to rejecting a Proposal for failure to meet the Minimum Qualifications.

MQ # Description MQ1 Proposer has 3 years of experience providing services as described in section II.A. or similar services to the target population as described in the RFP. including coordinating multi-site or partner community service volunteer programs

MQ2 A nonprofit organization with a 501(c)(3) determination and/or equivalent.

MQ3 Completed RFP Cover Page (See section IX)

Proposals should clearly demonstrate that the qualifications are met. Insufficient or incomplete information may result in a proposal being considered non-responsive and may not be eligible for award of the grant.

Please note: Agencies submitting proposals that have previously contracted with the City and County of San Francisco and/or Federal agencies to provide the services must successfully demonstrate compliance with performance/monitoring requirements specified in previous grants/contracts (corrective actions) in order to be considered responsive to this RFP. Documented failure to correct performance/monitoring deficiencies identified in past City and County grants/contracts may result in disqualification to participate in this RFP. Provide a statement of any unresolved and/or outstanding findings from any program or fiscal/compliance monitoring done by the City. If no outstanding issues, provide a statement that your agency is in full compliance with program and fiscal monitoring. (Refer to section

III.C.4)

B. Selection Criteria The proposals will be evaluated by a selection committee comprised of parties with expertise in the service areas identified in this RFP. The City intends to evaluate the proposals generally in accordance with the criteria itemized below.

Total Possible Points: 100 Organizational Capacity (35 points)

1. Did respondent explain how the organization is qualified to implement the proposed services? Did they demonstrate the management/supervisorial infrastructure, as well as the administrative/financial capacity to deliver the proposed services? (10 points)

2. Did respondent describe experience with/history of successfully providing these

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services in the Priority Service Area? Were recently completed projects listed, detailing quality, requirements, timelines, and/or success? Did they demonstrate ability to implement new programming and/or services? Are there established relationships with community sites that can be used for workfare placements? (10 points)

3. Based on the staffing patterns described, will the program be sufficiently staffed? Are job descriptions for all key positions attached? Did respondent attach resumes for existing staff and identify which positions they occupy? Based on job descriptions and qualifications, do/will staff have the necessary skills, training, and experience to successfully achieve required service and outcome objectives? Do job descriptions include appropriate experience/qualifications for the project, realistic description of tasks to be performed, reasonable workload/work schedule? Were relevant staff training plans clearly described? (10 points)

4. Does the organization clearly describe its plans, strategies, and activities to ensure that it provides equitable access to program participants? Does Respondent describe how they intend to meet the cultural, ability, and language needs of the identified Target Population and the envisioned program design? Do they describe their language and cultural capacities? (5 points)

Program Approach (40 points)

1. Does the respondent clearly describe the agency’s specific program approach to deliver the service components proposed? Does the proposed approach appropriately address the needs of the target populations identified in this RFP? Does the proposal demonstrate an understanding of the barriers CalFresh participants may face (e.g., homelessness, language access, diverse workstyle needs, limited work history)? Does the respondent include an explanation of methods for data collection, documentation and reporting on service and outcome objectives? (5 points)

2. Does the respondent describe a clear strategy for identifying, recruiting, and onboarding nonprofit Host Sites? Does the proposal demonstrate an approach to ensuring a diverse Host Site network that collectively provides a range of site types, tasks, schedules, languages, and accessibility levels? Does the respondent describe a plan to monitor Host Site capacity and maintain a realtime, accurate portfolio of Host Site slots for direct placement by SFHSA? (10 points)

3. Did the respondent include any partnerships agreements or letters of support indicating Host Sites’ willingness to participate? Are any subcontractors identified? If so, are their responsibility in the delivery of services clearly defined? Did respondent provide an MOU or letter of intent? (10 points)

4. Does the respondent clearly describe their system for implementing and managing weekly attendance report including accuracy and timely submission?