RFI-34901_01690%20_Online_Web_Based_Knowledge_Testing.pdf

11-20-13 RFI

STATE OF TENNESSEE

DEPARTMENT OF SAFETY AND HOMELAND SECURITY

REQUEST FOR INFORMATION

FOR

ON-LINE, WEB-BASED KNOWLEDGE TESTING SYSTEM FOR DRIVER SERVICES

RFI # 34901-01690

AUGUST 25, 2026

1. STATEMENT OF PURPOSE:

The State of Tennessee, Department of Safety and Homeland Security (“TDOSHS” or “State”) issues this Request for Information (“RFI”) for the purpose of determining the commercial availability of an on-line, web-based knowledge testing system for driver services. We appreciate your input and participation in this process.

2. BACKGROUND:

Activities conducted by the TDOSHS Driver Services Division:

(1) Issuance of driver licenses (commercial and non-commercial);

(2) Issuance of photo identification licenses;

(3) Handgun carry permits;

(4) Driving knowledge testing;

(5) Driving skills testing;

(6) Vision testing; and

(7) Maintaining driver history records.

Customers currently served:

Currently, the TDOSHS has served between seventy-five thousand and eighty thousand (75,000- 80,000) minors fifteen to seventeen (15-17) years of age using an on-line, web-based testing platform for the completion of the written portion of the knowledge test to obtain a Class D (Operator) or Class M (Motorcycle) driver license. An individual who is fourteen (14) year of age with hardship approval may also take the on-line knowledge test with appropriate verification and confirmation of the hardship approval.

TDOSHS is seeking:

TDOSHS is seeking an on-line, web-based knowledge testing system (“System”) that allows an individual to take the knowledge test on-line without the need to physically come into a Driver Services Center. The System must include the functionality to verify the identity of the parent or guardian who will serve as the knowledge test proctor for the fifteen to seventeen (15-17) years of age individual taking the test while protecting examination integrity. The System must also include the functionality to confirm all necessary components of hardship approval before an individual who is fourteen (14) years of age is allowed to take the on-line knowledge test.

3. COMMUNICATIONS:

3.1. Please submit your response to this RFI to:

Ariel M. Evans, Contracts & Purchasing Manager Tennessee Department of Safety and Homeland Security 1150 Foster Avenue Nashville, TN 37243 Office Number: 615.687.2266 DI_FS_Procurement@tn.gov

3.2. Please feel free to contact the Department of Safety and Homeland Security with any questions regarding this RFI. The main point of contact will be:

Ariel M. Evans, Contracts & Purchasing Manager Tennessee Department of Safety and Homeland Security 1150 Foster Avenue Nashville, TN 37243 Office Number: 615.687.2266 DI_FS_Procurement@tn.gov

3.3. Please reference RFI # 34901-01690 with all communications to this RFI.

4. RFI SCHEDULE OF EVENTS:

EVENT

TIME

(Central Time Zone)

DATE

(all dates are State business days)

1. RFI Issued AUGUST 25, 2026

2. RFI Response Deadline SEPTEMBER 15, 2026

5. GENERAL INFORMATION:

5.1. Please note that responding to this RFI is not a prerequisite for responding to any future solicitations related to this project and a response to this RFI will not create any contract rights. Responses to this RFI will become property of the State.

5.2. The information gathered during this RFI is part of an ongoing procurement. In order to prevent an unfair advantage among potential respondents, the RFI responses will not be available until after the completion of evaluation of any responses, proposals, or bids resulting from a Request for Qualifications, Request for Proposals, Invitation to Bid or other procurement method. In the event that the State chooses not to go further in the procurement process and responses are never evaluated, the responses to the procurement including the responses to the RFI, will be considered confidential by the State.

5.3. The State will not pay for any costs associated with responding to this RFI.

6. INFORMATIONAL FORMS:

The State is requesting the following information from all interested parties. Please fill out the following forms:

RFI # 34901-01690

TECHNICAL INFORMATIONAL FORM

1. RESPONDENT LEGAL ENTITY NAME:

2. RESPONDENT CONTACT PERSON:

Name, Title:

Address:

Phone Number:

Email:

3. BRIEF DESCRIPTION OF EXPERIENCE PROVIDING SIMILAR SCOPE OF

SERVICES/PRODUCTS

4. For the System being presented, describe and explain the following:

a. How the knowledge test is proctored.

b. How the proctor is verified.

c. How the System would interface with the State’s system of record to confirm the identity of the test-taker, proctor, and the transmission of test results.

d. How eligibility of the individual wanting to take the test is verified.

e. On which browsers will the System operate. Include mobile browsers on both android and iOS operating systems.

f. The volume capacity of the System.

g. Encryption techniques and processes that are used to protect personally identifiable information (PII) of both the test-taker and the proctor.

h. Describe supported APIs, authentication methods, and data exchange options.

i. Describe implementation approach, onboarding, training, and support.

j. Describe reporting and administrative capabilities.

5. Please describe support and maintenance services that would be offered to the State for the System and describe the levels of support that would be offered, and how they would be offered, to test-takers and proctors.

6. Please list any other states utilizing the System being presented and the length of time in use in each state.

7. Please describe methods used to detect impersonation, unauthorized assistance, screen sharing, remote desktop software, virtual machines, multiple devices, AI misuse, and other attempts to compromise exam integrity.

8. Please describe the System’s compliance with ADA and WCAG 2.1/2.2 Level AA. Include all accommodations and accessibility features.

9. For the System being presented, please describe the following related to Cybersecurity and Privacy:

a. The System’s overall security architecture.

b. Encryption in transit and at rest.

c. How authentication and Multi-Factor Authentication (MFA) is established.

d. What network security controls are in place.

e. What processes are in place related to: audit logging, monitoring, incident response, vulnerability management, penetration testing, and data retention.

f. Identify applicable security certifications or framework alignment (SOC 2, ISO 27001, NIST, etc.)

10. For the System being presented, please describe the following related to Artificial Intelligence

(“AI”):

a. AI/MI capabilities within the System.

b. AI use cases (identity verification, fraud detection, behavior analysis, etc.).

c. Human review of AI decisions, explainability, bias mitigation, and whether customer data is used to train AI models.

COST INFORMATIONAL FORM

1. Describe what pricing units you typically utilize for similar services or goods (e.g., per hour, each, etc.:

2. Describe the typical price range for similar services or goods

3. Does the pricing include system maintenance and support?

4. Describe implementation costs.

ADDITIONAL CONSIDERATIONS

1. Please provide input on alternative approaches or additional things to consider that might benefit the State: