Requirement1.docx

This is a Requirements document for software maintenance and support services related to MIM (Molecular Imaging software) licenses owned by the government. The contractor shall provide all necessary labor, material, and equipment to maintain and deliver software upgrades and support for MIM software, which serves as the primary image viewing and processing platform for the Molecular Imaging Branch (MIB) and Molecular Imaging Clinic (MIC) at the National Institutes of Health. The software processes research patient images from both a clinical PET/CT scanner and the branch's pre-clinical microPET/CT scanner. All services must be performed off-site following the manufacturer's standard commercial maintenance practices, with the scope limited exclusively to software service support.

The contractor is obligated to provide software service and updates in accordance with the manufacturer's latest established service procedures, including telephone access to technical support for program software usage and operating system troubleshooting at no additional cost to the government. The contractor must obtain advance government approval prior to installing any software updates or revisions. Defective software shall be replaced at no additional government cost. The contractor is not responsible for repairs resulting from abuse, neglect, vandalism, Acts of God, fire, or water damage; such repairs will be addressed through separate purchase orders outside this contract.