Attachment_A_IDIQ_PWS_11.14.2017.pdf

R17PS00515

Audio Visual Services Indefinite Delivery Indefinite Quantity

Attachment A

Bureau of Reclamation Bureau-wide Audio Visual Solution

Performance Work Statement (PWS)

08/28/2017

1.0 OBJECTIVE

The objective of this Indefinite Delivery Indefinite Quantity (IDIQ) firm-fixed price, time-and-materials, and labor-hour contract is to acquire contractor services to provide audio visual (AV), multi‐media, and related products, services and maintenance solutions to comply with the operational capabilities, design, and standards of quality stated herein. This shall include all work related to the design, equipment1, installation, labor, operations and maintenance support, cables, connectors, and other needed materials required to provide the specified AV systems, unless otherwise noted herein.

The Bureau of Reclamation (Reclamation) requires audio visual and related media equipment and services to provide the latest and most robust technology that offers the highest level of collaboration and streaming 4K60 video conferencing with a low cost impact and simplest support operation. The expectation is a system design that will support Reclamation for at least 10 years with the changing AV industry.

2.0 BACKGROUND

Reclamation is by trade an engineering firm that is a contemporary water management agency with a strategic plan outlining numerous programs, initiatives, and activities that will help the 17 Western

States, Native American Tribes and others meet new water needs and balance the multitude of competing uses of water in the West. The organization has an office located on the Denver Federal

Center, Denver, Colorado that serves a diverse set of approximately 1,000 employees. The organization has additional offices and site locations across the western states, a complete listing of our offices may be found at the following web address; https://www.usbr.gov/main/offices.html.

Reclamation’s building environment at the Denver Office is a multiple story, concrete structure with conference rooms spread across all floors and subnets within our network. Each floor consists of two

(2) power and telecommunication closets, one (1) on the north side and one (1) on the south side, each with a different sub-net. The building has single mode fiber pulled to each closet and layer 3 switches already in place (Cisco WS-C3750X-48T with POE and 10 GB uplink capability). The conference rooms are being planned to be part of the inner core of the building with demountable walls, 1 The reference of equipment or AV equipment herein includes any type of hardware components used within the AV industry but not limited to; i.e., monitors, interactive monitors, interactive whiteboards, projectors, cameras, transmitters, receivers, controllers, switches, surge protectors, power supplies, assistive listening systems, podiums, document camera, room computer, thin client, touch panels, VoIP phones, wireless components and networks, DVR, blu-ray players, amps, speakers, microphones, audio components, connectors, cable adaptors, multi-media related furniture, carts, racks and related products, table boxes, AV back boxes, monitor mounts, cables, fiber optics, video teleconferencing, raised flooring, and software that operates the components.

https://www.usbr.gov/main/offices.html consisting of glass panels along at least one dimension to allow the exterior light from the windows to reach the core of the building and no window treatments or shading is currently planned.

The Denver Office is undergoing a building modernization effort to consolidate office space and is seeking to replace its current audio/visual equipment to improve quality and operability during meetings and collaboration sessions. The building modernization effort has been awarded through a design-build contract and will encompass 9 floors (tentatively planned for the following floors; 3, 4, 5, 9, 10, 11, 12, 13, and 14) of the building. AV systems will need to be installed on all 9 floors during construction phase of each floor.

The power and telecommunication closets are anticipated to be cooled with the building modernization, however, an alternative would be the utilization of a small server room that is cooled

24/7 on the basement level if that solution would warrant. The building floors currently utilize an old walker-duct system and it is anticipated in the modernization effort to incorporate a raised flooring platform over the existing floor to allow for greater access of power and cabling to workstations and conference rooms. There may be a few conference rooms that are part of the inner core which will remain on the existing flooring and not be part of the raised flooring. This will have to be taken into consideration at the Task Order level to determine how to run the cabling and if core drilling is required to route cabling.

Reclamation does have a secure wireless network for employees in addition to our Local Area Network

(LAN). A guest wireless network does not exist today, however we are anticipating implementing a guest network that does not have access to our network and allows a pass through to the Internet and request the AV contractor to offer as part of the design for how to best create a secure guest wireless network environment.

The system furniture and tables for the conference room for the Denver Office modernization are anticipated to be acquired through another contract already in place with Teknion, however that does not exclude other AV furniture related requirements that might be required on the IDIQ as a whole.

The AV integrator shall coordinate any requirements of cabling, power, millwork, etc.

Currently, existing Video Teleconferencing (VTC) infrastructure is a Polycom system. Our web collaboration tool is Microsoft Skype for Business. Our telephone system is Cisco Voice over Internet

Protocol (VoIP). VoIP endpoints that are not integrated into AV equipment/solutions will be furnished by the Government in the final solution and shall be taken into consideration in the overall design.

Reclamation is dominantly an Apple mobile device organization. Our enterprise email and calendaring solution is Google Apps for Government and it utilizes a two-factor authentication method in accordance to Homeland Security Presidential Directive 12 (HSPD-12).

3.0 ACRONYMS

3.1 AD Active Directory

3.2 ADA American Disabilities Act

3.3 AES Advanced Encryption Standard

3.4 ANSI American National Standards Institute

3.5 API Application Programming Interface

3.6 APEX Audio Visual Provider of Excellence

3.7 AQL Acceptance Quality Level

3.8 AV Audio Visual

3.9 CD-R Compact Disc Recordable

3.10 CO Contracting Officer

3.11 COR Contracting Officer Representative

3.12 CPARS Contractor Performance Assessment Report System

3.13 CTS Certified Technology Specialist

3.14 DSP Digital Signal Processing

3.15 ELO Enabling Learning Object

3.16 EMT Electrical Metallic Tubing

3.17 FAR Federal Acquisitions Regulation

3.18 GB Gigabyte

3.19 GIS Geographic Information System

3.20 GSS Government Support Services

3.21 GUI Graphical User Interface

3.22 HDMI High-Definition Multimedia

3.23 HTML Hypertext Markup Language

3.24 HSPD-12 Homeland Security Presidential Directive 12

3.25 HVAC Heating Ventilation and Air Conditioning

3.26 IDIQ Indefinite Delivery Indefinite Quantity

3.27 LAN Local Area Network

3.28 LED Light Emitting Diode

3.29 LMS Learning Management System

3.30 MB Megabyte

3.31 NEC National Electrical Code

3.32 NEMA National Electrical Manufactures Association

3.33 O&M Operation and Maintenance

3.34 PDF Portable Document Format

3.35 PIV Personal Identification Verification

3.36 PM Preventive Maintenance

3.37 PKI Public Key Infrastructure

3.38 POE Power Over Internet

3.39 PWS Performance Work Statement

3.40 SCO Sharable Content Object

3.41 SCORM Shared Courseware Object Reference Model

3.42 SSH Secure Shell

3.43 TO Task Order

3.44 TLO Terminal Learning Object

3.45 TLS Transport Layer Security

3.46 UL Underwriter’s Laboratories

3.47 USB Universal Serial Bus

3.48 VDI Virtual Device Interface

3.49 VGA Video Graphics Array

3.50 VLAN Virtual Local Area Network

3.51 VM Virtual Machine

3.52 VOIP Voice Over Internet Protocol

3.53 VPAT Voluntary Product Accessible Template

3.54 VTC Video Teleconferencing

4.0 SCOPE

The AV requirements will include hardware and services for providing the following; system designs, installations, training (on premise and online), operation & maintenance (for existing gear and new installation gear), video teleconferencing, consulting services, and event services. Refer to the Task

Order section for brief descriptions of the types of Task Orders. The Government is not allied with any single manufacture or brand and desire a solution that is best for our project.

Engineering and Design: Contractor shall provide all system engineering necessary to develop the complete systems described herein. Engineering and Design shall include verification, coordination, and preparation of all necessary conduit routes and risers, wire ways, back-box details, structural backing and mounting points, electronic schematics, hardware drawings, systems diagrams, schedules, and lists.

Assembly: Contractor shall procure and assemble all hardware and equipment and any additional materials as required to deliver the completely functioning AV system.

Software Programming: Contractor shall perform all required software setup, configuration, and programming required to develop a complete operating system in accordance with these specifications, including all control logic, touch panel GUI and artwork design, and push button component faceplate or interface programming.

Installation: Contractor shall furnish and install all required mounts, structural support infrastructure, inter-rack and intra-rack cable, wiring of equipment, connectors, plates, and other material at the

Project site per the Integrator’s approved designs. Contractor shall obtain approval by a licensed engineer at no additional cost to the Government for any Integrator-designed support and mounting structure as required by local codes.

Testing and Adjustment: Contractor shall perform all tests and adjustments, furnish all test equipment necessary, and perform all work required to properly configure the systems and to verify their performance in accordance with the information in this IDIQ and the contractor’s approved engineered designs.

Acceptance Testing: Prior to Government acceptance and hand-over of the completed AV system, the contractor shall demonstrate the operation of the complete systems, including all individual devices and specified control functions. Both subjective and objective tests may be required by the

Government to determine compliance with the information in this IDIQ and the contractor’s approved designs.

Training: The Contractor shall provide technical training of Government staff, instructing them on AV system operation, maintenance and troubleshooting per the requirements in the below sections.

The AV requirements during the course of the contract are not limited to Denver, Colorado and will be utilized as a Bureau-wide vehicle. As requirements become known Task Orders will be issued accordingly throughout the life of the contract.

Currently, Reclamation does not have final construction design and layout of the Denver Office conference rooms available to share, only approximate square footage and estimated number of the rooms to be used for proposing a scalable and 4k60 operable solution taking our infrastructure into consideration and the future of the AV industry.

The following are anticipated high level specifications that are subject to change for the Denver Office conference room’s project:

Room Type Anticipated Quantity Estimated Square

Footage

Approximate

Occupancy

Supervisor 30 110 1-3

Huddle 60 110 3-4

Small 22 195 6-8

Medium 18 392 8-12

Large 4 656 13-25

Extra-Large 3 Varies2 25(+)3

5.0 AUDIO VISUAL SYSTEM DESIGN

Contractor shall provide: a conceptual4 design (70% plan stage drawing package) layout for each room type that includes all proposed components and the associated cabling; an itemized price for each room type that shall include all final design services, equipment, cabling, connections, support hardware, software, installation, programming and technical services; and a breakdown by each room type that includes manufacture name, model numbers and/or part numbers, unit price and subtotals for all componentry.

2 The quantity includes: Hungry Horse (1295 sq ft), Rio Grande (1398 sq ft), and 180-A (1082 sq ft) rooms.

3 The extra-large rooms are multi-purpose seating arrangement style rooms and as such can range in the number of occupancy, typically to 25-100 individuals depending on seating arrangement for use.

4 Typically a one-line diagram that graphically portrays the program information for space shapes, adjacencies and sizes.

These are baseline requirements that the entire design shall follow. Upon Task Order issuance, more detailed room requirements will be provided in the final AV design phase.

5.1 Contractor shall design and integrate an AV system that promote ease-of-use, long-term cost-effectiveness and scalability.

5.2 Design shall utilize existing infrastructure (Fiber, Switches, VTC equipment, AV equipment, and displays) wherever feasible, and makes good business sense.

5.3 Contractor shall only propose equipment with an expected end-of-life date no sooner than three (3) years form the start of Task Order issuance, where possible.

5.4 Conference room display scheduler shall integrate with Reclamation’s existing email and calendaring solution (Government Google Calendar) and shall be capable of integration with major competitors (Microsoft Exchange/Office 365) with minimal reprogramming. Schedulers shall have a feature for visibly indicating room usage/availability. Schedulers shall have the ability to display current and upcoming meetings and open time slots, to allow users ability to immediately reserve an open room for impromptu meetings at the display. For meetings underway the solution shall offer a simple method to allow users to extend the meeting in incremental blocks if the room is available. Scheduling software within existing calendaring solution shall have ability to advance search rooms based on attributes such as availability, floor location, seating capacity, AV amenities, etc., and availably to narrow search options for users, and ability to incorporate mobile device features for searching and booking rooms.

Scheduler shall also be able to show room schedule or a welcome message (user selectable) on a display inside of the room and allow for customized image and welcome messages for welcoming visitors and/or business partners.

5.5 The design shall offer the option to add a room availably status hallway signage, two-sided, that mounts outside a conference room to provide a visual indication of the rooms name and availability based on color display. The color should be modifiable. The size of the sign should be large enough to easily contain numerous characters for long room alpha names.

5.6 Control panels shall have color touch screens with simple, intuitive icon-driven graphical user interfaces. Feature set shall include ability to: power equipment on and off; control all functions of sources and destinations of the room, volume control, VTC dialing, etc.; select audio/video signal sources and output destinations; select audio sources, such as microphones, line sources, and external feeds; select video sources, such as cameras, line sources, and external feeds; and perform camera position and lens functions (Pan-Tilt-Zoom-

Focus). Control Panels shall have pre-programmed room setups that are determined during the final AV design phase, Government will approve final layout and interface operability of touch panel display. The size of panel shall a consistent and sufficient size to accommodate the most complex room without overcrowding the icons and functions that might impact ease of use.

5.7 Government will approve final layout and interface operability of touch panel display. Prior to commencement of GUI and master processor programming, the contractor shall submit for approval the proposed graphical layouts for all Control System touch screen control panels to ensure that the artistic layout is acceptable to the Government. The submittal shall utilize an interactive HTML-based graphical model that emulates the functional and logical capabilities of the actual user interface by showing the interactive HTML-based screens and the proposed structure and page sequencing for each interface. Alternately, the contractor may bring a working version of the programmed GUI on a real touch panel for the Government’s approval.

Once approved, the contractor may proceed with the programming effort (linking the buttons to equipment functions, etc). The contractor shall submit HTML-based graphical versions of the software at 50% and 75% completion to ensure the Government approves the progress of the programming work.

5.8 If the design includes wall mounted display panels (scheduling or control), then the panel shall be capable of mounting to glass wall panels with minimal visible exposure of wires, mounting to de-mountable walls with other panel material, or mounting to drywall. However, control panels designed for being located at the table will be considered. All display panels shall not be of an appliance type product that requires end-point software patching/updating.

5.9 The design shall provide the automation of starting a default source and destination to ensure users can quickly start meeting with default settings. The control panel if applicable to a room would allow users to override and change source and destination.

5.10 The design shall allow for simple plug-n-play transition from wireless to wired input. The wired input shall provide a simple and quick method to allow second wired user to become presenter without having to use control panel to switch users.

5.11 Contractor shall provide a central device management system capability that provides real-time AV equipment status, remote AV equipment troubleshooting features, room utilization and analytics, AV equipment serviceable hours remaining, and ability to auto-power off components after a period of inactivity, where applicable. All features shall be able to be remotely monitored, controlled, configured and updated from a central management system, including the ability to remotely reboot and power-cycle individual components. The capability shall be accessible remotely over the internal network, be hosted within

Reclamation premises, and not require access to a cloud/off-site hosted server.

5.12 In room personal computers (microPC, thinclient, or other if equipped) shall have ability to:

work with Reclamation’s current Microsoft Windows Operating System image (currently

Windows 10); remotely control AV equipment within the room; read Personal Identity

Verification (PIV) access cards for user log in; and have a wireless method for keyboard and mouse input. There may be a need to accommodate users with the requirement to show

AutoCAD, Geographic Information System (GIS), or other models on a display within the room

(would require upgraded memory, storage, and processor).

5.13 Room types with occupancy sensing shall have the ability to: turn on lighting when motion is detected and leave on; turn off all lighting when no motion is detected after a specified time and leave off; turn on basic default room setups when motion is first detected if room system is in off mode; and to interact with room schedule, if applicable, to clear a reserved appointment on calendar if no motion is detected within a determined amount of time of scheduled start time.

5.14 Room types with wireless content sharing functionality shall allow for any device to share content within the room and across the network. Occupants shall have the capability to share content from laptops and mobile devices (Apple, Android, and Blackberry). Internal staff shall have the capability to share content via the internal, secure network (wired or wireless), guests can share content via a local manner (connect wirelessly directly to the device) or via a guest network. Guest functionality shall be able to be separated from internal staff functionality such that guests do not gain access to the internal network. Solution shall have the ability for geographically remote staff to view shared content across the internal, secure network. Solution shall have the ability to be centrally managed across the internal, secure network and to have a random access code per sharing session.

5.15 Displays used within a single room shall be of consistent manufacturer, model, and size to ensure visual consistency within the room and commercial grade. Displays shall: have a minimum resolution of 1920 x 1080; an aspect ratio of 16:9; and be of a LED slim (less than

12mm desired) bezel type. The design shall take into consideration the size of the room and its intended purpose to determine the size and number of displays needed and the rationale behind the size recommended. Displays shall be mounted using full motion mount arms to allow for orientation of the display position and angle and be capable of being mounted onto de-mountable walls or drywall. Displays shall be capable of extending and mirroring content across displays in the same room and turning subtitles on/off for hearing impaired staff.

5.16 Design shall incorporate Reclamation’s existing web collaboration capabilities into every room type. Contractor shall optimize the use of Reclamation’s web collaboration tool to the greatest extent possible to minimize the number of rooms requiring a VTC solution. All video/web cameras shall be of the same make and model to minimize visual image differences and be small, unobtrusive, and concealed where possible or blend naturally into the room. All video/web cameras shall be of 1080p quality or better. All room types shall include a video/web camera that can be utilized by our web collaboration tool.

5.17 Design shall include a dedicated VTC as an option for a number of large room types. VTC solution shall be able to split video and content between multiple screens and include a visual indicator of a call in progress; ability to control echo cancellation; mute controls at table. VTC solution shall be able to be controlled via the control panel without needing a battery powered remote in the room; a ceiling microphone or array that captures audio of entire room. Solution shall have a simple one touch method to start VTC session and ability to connect multiple rooms in the solution. The design should include the option of a document camera to be able to insert video feed from the device.

5.18 Reclamation may require the Contractor to provide a VTC solution to be implemented as an enterprise solution across all of Reclamation. Reclamation has Regional, Area, and Field offices throughout the western United States as well as Washington, D.C. Reclamation is in need of a consolidated, centrally managed, enterprise VTC solution. This requirement, if needed, will be satisfied through the issuance of Task Orders that will provide additional requirements.

5.19 Projectors (if included in design) shall be laser based with lumens appropriate to the room configuration and type for clean, sharp, bright display. Laser projector minimum life shall be

20,000 hours with 4K resolution quality and 16:9 aspect ratio.

5.20 The selection of audio systems for implementation in the room types will vary depending on size and functions within each room to provide full audio coverage and high intelligibility of voice reinforcement to the listening area. The design shall take into consideration the size of the rooms and determine the appropriate type and style of microphones that may be required for sufficient operation and collaboration use of the room. The microphones shall not be obvious inside the room, should allow for ability to capture the entire room, and should have method to auto cancel out obtrusive noises like pen tapping, paper shuffling, eating chips, etc.

5.21 Design shall include the ability extending out from the center of table to the ends of the conference table, a microphone mute capability along the table surface incorporated into the solution. Wired solution on the surface of table are not acceptable and large charging stations are not desired.

5.22 Design shall include an approach for AV equipment and infrastructure to remove/hide non-user interactive AV equipment from the venue room to avoid user access and the implementation of structured cabling systems.

5.23 The use of equipment racks or furniture to store AV components inside the room is not preferred due to space limitations. Components that can reasonably be placed under table without interfering with sitting and leg comfort may be considered, as well as plenum storage or other concepts.

5.24 Contractor shall be responsible for the sizing of all back boxes and pathways that service AV equipment, displays, and cables.

5.25 Conference rooms shall be designed on the accessibility principles of preventing and removing barriers in accessing goods and services for people with disabilities under the American

Disabilities Act (ADA), incorporating requirements wherever practicable.

5.26 Electronic and IT products shall comply with the accessibility requirements of Section 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. 794d), and its implementing regulations set forth at Title 36, Code of Federal Regulations, Part 1194.

5.27 Contractor shall provide a Voluntary Product Accessible Template (VPAT) from each manufacturer for the room scheduler and room control panel proposed to be used showing how they are Section 508 of the Rehabilitation Act of 1973 compliant.

5.28 Systems (including monitors, projector displays and other components) shall power up/down

(or leave/enter stand-by mode) when commanded at session-start and automatically after session-end.

5.29 Infrastructure: The contractor is responsible for verifying all floor, wall, and ceiling box locations to determine if they are appropriate with their engineered solutions. The

Government shall coordinate with the Architect any re-locations, box size changes, or other infrastructure changes required to implement the Designed AV systems.

5.30 It is the responsibility of the contractor to engineer each system and its interconnection in order to provide, furnish, and install completely operational turnkey systems.

6.0 INSTALLATION

6.1 The construction design-build contract includes a minimum level of effort to pull IT cabling

(mostly LAN related) throughout the building. AV contractor shall coordinate with the design-build contractor on LAN cabling requirements for the AV design and shall provide all LAN and other cabling needs not provided by the design/build contractor.

6.2 The construction design-build contract includes a level of effort for electrical requirements throughout the building. AV contractor shall coordinate with the design/build contractor on electrical requirements for the AV design and placement of all AV back boxes and shall provide all electrical work not provided by the design/build contractor.

6.3 Contractor shall have enough staff available to meet the schedule set by the design-build contractor. AV installation will begin on a floor once the design-build contractor allows. Users may not return to a floor until all design-build work is complete, though it is possible users return to a floor before any/all AV equipment is installed. Current project expectation is for all design-build construction work to complete within 10 months of starting. While this IDIQ is for

7 years, it is expected that most AV installation work will occur in calendar year 2018 and

2019.

6.4 Contractor shall furnish, install, and test all equipment as indicated on the final AV design drawings. All equipment shall be the newest and latest model in current production. Used, re-manufactured, shopworn, demonstrator, prototype, or discontinued models are not acceptable unless otherwise stipulated by the Government in the Task Order.

6.5 Contractor installation shall include the delivery, unloading, setting in place, fastening to walls, floors, ceilings, counters, or other structures where required, interconnecting wiring of the system components, equipment alignment and adjustment and, all other work whether or not expressly required herein which is necessary to result in complete operational systems.

6.6 Contractor shall provide cable lengths, as required, to neatly and uniformly strap and dress the cables on the equipment racks, floor to table and other visual spaces, color code whenever possible.

6.7 Contractor shall identify cabling on both ends of each cable and termination with the room number, source, destination and cable ID number to which it is connected. Tags shall be permanent and neat, wrap-around or equivalent. These tags/markings shall be included on the as built drawings.

6.8 Contractor shall provide an acceptance testing and commissioning plan to the Government that documents how the testing will be performed, functionality checklist, and verification that each source and destination system is fully operational. The Contractor shall rectify all deficiencies prior to any acceptance.

6.9 Contractor shall obtain, at no additional expense, all permits, registrations, licenses, and insurance necessary to execute the work in compliance with all applicable regulations.

Contractor shall perform the work in compliance with all relevant codes and regulations.

6.10 Contractor shall ensure replacement and/or restoration to original condition any damage or alteration to the building and its contents, e.g. floor, ceiling, walls, furniture, caused by the installation process. Any damage or disfigurement shall be remedied at the Contractor’s expense.

6.11 Contractor shall remove and properly dispose of all waste products. Contractor shall make every effort possible to recycle all waste items such as cardboard, metal, plastic, etc.

6.12 Contractor shall verify dimensions and conditions at the job site prior to installation, and shall perform installation in accordance with these specifications, manufacturers’ recommendations and all applicable code requirements.

6.13 Contractor shall provide components, cables, connectors, materials, parts, equipment, and labor necessary for the complete installation of the AV system in all the conference room in full accordance with the recommendations of the equipment manufacturers, the requirements of the specifications referenced with the IDIQ, and all applicable codes.

6.14 Contractor shall ensure equipment be held firmly and securely in place with proper types of mounting hardware. All equipment shall be installed so as to provide the maximum degree of safety practical to the operator and all others in the area. For all equipment suspend from any structure, standard industry rigging practices shall be strictly followed.

6.15 Contractor shall ensure all cabling be professionally bundled and fastened with plastic zip ties.

6.16 Contractor shall ensure cables be Plenum rated or run in Electrical Metallic Tubing (EMT) conduit. Cables shall be provided in lengths and quantities as required for a complete and first class installation. Provide lengths as required to neatly dress the cables on the equipment racks.

6.17 Contractor shall install all rack-mounted equipment and devices in equipment racks in a logical, functional manner, demonstrative of signal flow within the respective system arranged for easy accessibility and convenient maintenance.

6.18 Contractor shall follow all standard NEC and local codes for grounding practices on all of the audiovisual equipment and equipment racks.

6.19 Contractor shall generate all shop drawings and information for the complete installation and wiring of the system.

6.20 Contractor shall follow Audio Visual Industry Standards, including but not limited to:

6.20.1 Audiovisual Best Practices

6.20.2 AV 9000:2016 Quality Management System for the Audio Visual Industry Technology

Industry,

6.20.3 ANSI/TIA/EIA-568-B Standards

6.20.4 ANSI/INFOCOMM 2M-2010

6.20.5 INFOCOMM F501.01:2015

6.20.6 ANSI/INFOCOMM V202.01:2016

6.20.7 ANSI/INFOCOMM 10:2013

6.20.8 ANSI/INFOCOMM V202.01:2016

6.20.9 ANSI/CEA/CEDIA/INFOCOMM, Audio, Video and Control Architectural Drawing Symbols

Standard

7.0 WORKMANSHIP

7.1 The Contractor shall provide all required items and appurtenant installation materials required to provide a complete and usable system as described in the final AV design, whether specifically called out or not in order to provide a complete turnkey solution.

7.2 Contractor workmanship shall be of the highest industry standards applicable. This applies to all work including the millwork as well as all AV work. Contractor shall utilize properly trained, qualified, professional installation technicians and trades people throughout the duration of this project.

7.3 Notwithstanding the detailed information contained in this specification, the contractor shall verify the completeness of the parts list and the correctness of the part type and model numbers needed to supply working overall systems meeting these specifications.

7.4 All materials and equipment, unless otherwise noted, shall be new, not recalled, and shall conform to the applicable provisions of Underwriter’s Laboratories and the American

Standards Association; and shall be compatible with the overall system.

8.0 TRAINING

8.1 Contractor shall develop, plan, and conduct hands-on, end-user, in-person training sessions for AV system users, on a per-floor basis during the on-boarding of users to the finished floor.

The frequency will vary based on when rooms are completed, the number of sessions will vary based on reasonable number of users able to comfortable fit inside a specific room, the length of the session should be sufficient to cover functional operation of the sources and destinations of that style room and time for questions and answers.

8.2 Contractor shall prepare training and reference resources in print media and streaming video formats such as guides, quick tips, manuals, quick-reference cards, how-to instructions, etc., specific to each style of room and matte laminated guides for each room is required. The print media format shall be provided to the Government as a deliverable in a native file format such as Microsoft Word or other mutually agreeable application format to be negotiated. A PDF format is not acceptable as not easily editable for future revisions to content.

8.3 If online courseware training is requested on a Task Order, the contractor shall develop a customized online training courseware as a SCORM 2004 Content Package5 and deliver the courseware as a Package Interchange File (PIF), for the Department of Interior’s online learning management system portal that shall meet the following criteria:

8.3.1 Shall be SCORM 2004-compliant Web-based courseware that is playable in Microsoft

Internet Explorer browsers, v7.x in a SCORM 2004 compliant LMS.

8.3.2 Shall be less than 300 MB.

8.3.3 Shall be 508 Compliant (Accessible).

8.3.4 Shall use sound instructional design.

8.3.5 Contractor shall develop a Shareable Content Objective (SCO) for each Enabling Learning

Objective (ELO). In the absence of ELOs, the contractor shall develop a SCO for the

Terminal Learning Objective (TLO). Learning exercises (i.e., practical exercises) and exams at the lesson (TLO) level shall also be constructed as SCOs.

8.3.6 Contractor shall provide a top-level imsmanifest6 file and SCORM schema files as part of the Content Package.

8.3.7 Contractor shall develop content packages and SCOs so that they instruct/teach their respective objectives in context (all the instructional content and supporting reference material required to instruct/teach the instructional objective is contained within the content package/SCO). The contractor shall develop the Content Package so that all resources (assets, SCOs and aggregations) are contained within the Content Package and listed in the imsmanifest file.

8.3.8 Contractor shall develop a SCORM Runtime Environment for all Sharable Content Objects

(SCOs) that implements the minimum API calls and Data Models IAW SCORM 2004 elements.

8.3.9 Data Rights: The contractor shall assign all interest in all products developed under this contract, including copyright, to the Government.

8.3.10 Source files: The contractor shall provide copies of all source files (raw video/multi-media files, audio, etc) to the Government upon completion of each course.

8.4 Contractor shall provide in-depth technical training for the technical support staff on the AV products and systems; topic examples include, but are not limited to, troubleshooting, configuration, system maintenance, diagnostics and testing procedures, and how and when to contact contractor for additional support.

5 A Content Package includes all the learning resources (Assets, Sharable Content Objects (SCOs) and Content Aggregations) for the courseware and is used to move those digital learning resources or collections of learning resources between Learning Management Systems (LMS), development tools and content repositories.

6 An imsmanifest file is a XML document describing the content, organization and resources of a SCORM content package. XML

Schemas define and describe the structure, content, and to some extent semantics (rules of language) of XML documents.

9.0 PROJECT COORDINATION

9.1 Contractor shall attend all meetings scheduled with Government, architect, design-build, and/or furniture contractor as required while Task Order(s) are actively in progress.

9.2 Contractor shall prepare and maintain a detailed AV Systems Implementation Schedule based on the overall project schedule and the Government’s stated delivery requirements. The

Schedule shall identify all primary tasks associated with the Work and shall indicate planned beginning and ending dates for each task.

9.3 Contractor shall make Project progress/status reports to the Government on a regular basis as deemed appropriate by the Government or terms of the individual Task Orders. The formal

Schedule shall also be updated and re-issued upon request by the Government.

9.4 Contractor shall coordinate with architect, general contractors and electrical contractors to ensure that the power, data, conduit and structural prerequisites are carefully documented and included in the overall construction plans to ensure successful implementation with minimal change orders.

9.5 It is the responsibility of the contractor to cooperate with other trades in order to achieve well-coordinated progress and quality final results.

9.6 AV work shall be performed in phases as floors/rooms are released from construction contractor.

9.7 Contractor shall review and coordinate with other trades for the requirements to integrate the AV systems and components into the Construction design-build and furniture contracts wherever practicable.

9.8 Contractor shall review millwork drawings and furniture submittals to note/coordinate cable passages and ventilation requirements.

9.9 Contractor shall coordinate and ensure all AV system related millwork is correctly implemented to house AV systems.

9.10 Contractor shall coordinate all AV system components with the project and construction team as required and attend site meetings;

9.11 Contractor shall coordinate installation details and requirements with the design-build

Contractor as required; coordinate and ensure all AV system related raceways are suitably implemented to support all AV related cabling.

9.12 Conduit, pathways, and basic back-boxes are provided by the design-build electrical contractor. Before rough in, the AV Contractor shall meet with the design-build electrical contractor to review, field verify, and adjust as required all conduit, pathways, and back-boxes. If AV contractor determines that large In-Wall Back Box is best suited for the design, they are responsible to provide desired box for electrician to install.

9.13 The Contractor will in the event that any project coordination issues or problems arise notify the Contracting Officer’s Representative as soon as practicable.

9.14 The Contractor shall not take direction from the design-build or furniture Contractor. Any project coordination should not be interpreted as or result in contractual constructive changes. Contract changes may only be authorized by the Contracting Officer via a Contract or Task Order modification.

9.15 It shall be the responsibility of the contractor to make appropriate arrangements with the authorized personnel at the site for the acceptance, handling, protection, and storage of equipment delivered to the site. The contractor retains ownership of the equipment until

Final Acceptance of Systems. The security of any equipment and/or tools provided by the contractor for the purpose of installing this system shall be the responsibility of the contractor.

10.0 NETWORK SECURITY

10.1 Contractor shall ensure Security vulnerability scans of all AV components shall be conducted in coordination with Reclamation IT Security Personnel.

10.2 Cloud/off-site hosted solutions are not permitted.

10.3 Contractor shall provide a detailed plan that addresses the design and implementation of their

AV solution/installation that is effective, reliable and secure on Government networks.

10.4 Contractor shall identify security risk mitigation/protocols for the AV components and contractor’s ability to secure the exploitations via the AV channels.

10.5 Contractor shall specify and document the secure hardware/software configurations.

10.6 Contractor shall specify a plan to address any security vulnerabilities that might arise from any

Government security scans during the term of this contract.

10.7 Contractor shall document how their solution is capable to handle network security including but not limited to; Active Directory (AD), Secure Shell (SSH), Transport Layer Security (TLS), Advanced Encryption Standard (AES) encryption, PKI authentication, 802.1x authentication, and authentication of the endpoints.

10.8 Contractor shall provide each component in the design solution for vulnerability scans prior to initial installation and/or provide certifications that components are validated for being in compliance with a pertinent section of the National Institute of Standards and Technology

(NIST).

10.9 Contractor shall update design documentation to reflect changes necessitated by vulnerability scans, including any equipment changes.

10.10 Contractor provided documentation shall include:

10.10.1 Detailed system configuration for each device including the network configurations, ports and protocols;

10.10.2 Auditing features and how they are configured;

10.10.3 Required firmware versions;

10.10.4 Virtual Local Area Network (VLAN) assignments, local topology, and high level network diagrams;

10.10.5 Connection Points;

10.10.6 Access Control Lists;

10.10.7 Roles and permissions

11.0 OPERATION AND MAINTENANCE

11.1 Contractor shall provide operation and maintenance requirements under the IDIQ and shall define what service level agreement they are able to successfully support, which includes, but is not limited to the following:

11.1.1 Troubleshooting and repair;

11.1.2 Software/firmware updates and upgrades;

11.1.3 Online and telephone support;

11.1.4 Remote and on-site diagnostics;

11.1.5 Guaranteed response times for phone support vs. on premise support;

11.1.6 Ability to provide quality service resolution for on premise support calls the first time out

vs. repeat calls for same technical issue;

11.1.7 Next day on-site certified technician with guaranteed response time (based on the hours of 8:00 a.m. – 5:00 p.m. local time in Section 17.3).

11.1.8 Preventative maintenance (PM);

11.1.9 Provide and install loaner equipment if repairs or replacement component installation is to exceed forty-eight (48) hours.

11.1.10 Provide hot swap components on premise.

11.2 Contractor shall provide a client portal for online service ticketing with status visibility and ability to search history tickets.

11.3 Contractor shall service, maintain and provide support activities to maintain the AV equipment in full working order and condition.

11.4 It is anticipated that each Task Order for room installations will include a provision for a maintenance support agreement for the components under that Task Order which will start after completion of installation and acceptance by the Government. The Government anticipates requiring maintenance during the seven (7) years with all components coterminous at the end of the contract base or performance regardless of the Task Order start date. As each new Task Order is issued for additional room installations it is anticipated that the maintenance period will continue to decrease in the total amount of time for coverage over the seven years in order for the various components to all have the same coterminous end date. The maintenance shall take into consideration all components covered by warranty and not directly affect the service agreement costs.

11.5 If malfunctions result that cannot be immediately diagnosed and attributed to a root cause, the Contractor shall actively participate and work to identify the cause and responsibility.

11.6 Contractor shall provide a written warranty inspection report prior to the end of the warranty period and a contract transition final report status on all AV components prior to end of the

IDIQ contract life for O&M support; any notable performance or other issues identified and required actions. The contract transition report will be used to document the components installed and their condition for future O&M contract and knowledge transfer requirements.

11.7 Contractor shall provide on premise, hot swappable AV components where applicable or required by the government to ensure a quick exchange business process is in place to reduce any downtime and impact to the usage of conference rooms or command centers or otherwise deemed a business need.

12.0 KEY PERSONNEL

12.1 Key Personnel shall include, at a minimum, the following roles;

12.1.1 Project Manager,

12.1.2 Lead Design Engineer,

12.1.3 Lead Programmer,

12.1.4 Senior Installation Technician (Field Foreman),

12.1.5 Senior Bench Technician (Shop Foreman) and

12.1.6 Service Technician.

12.2 Contractor shall agree to provide all key personnel necessary to perform the scope of work. In the event the contractor proposes to substitute any of the key personnel designated in the contract, the replacement individual(s) proposed shall demonstrate similar qualifications and years of experience. If it becomes necessary for the Contractor to substitute any of the key personnel, the Contractor shall submit the qualifications of the substitute to the COR for review and approval. The Government shall have the sole right to determine whether key personnel proposed as substitutes are qualified to work on the project. The Government shall not unreasonably withhold approval of staff changes.

12.3 Contractor personnel assigned to performing this contract shall have experience and expertise in the technical areas for which they are responsible under this contract. Contractor shall provide any certifications applicable to support resumes.

12.4 The project manager assigned to this contract shall have direct professional AV experience with devices, equipment, and system installation of the type and scope specified herein or greater.

12.5 Key personnel engaged in the design, installation, and service/support phases shall direct AV experience with devices, equipment, and system installations of the type and scope specified herein or greater.

12.6 All personnel engaged in the design, programming and installation shall have certifications applicable to their role in the contract. See certifications in Section 12.0.

12.7 In the event that, as a result of the actions or inaction of any member of the Contractor

Personnel (including Subcontractors), additional work is required to perform the services under this contract, the contractor shall perform all such work at no additional charge to

Government.

12.8 Contractor shall be the authorized representative of the equipment Manufacturer supplied and have full-time technicians trained and certified in the installation and service of the equipment supplied.

13.0 CERTIFICATIONS

Contractor shall have industry certified key personnel individuals that perform work on this contract and company certifications in the following aspects of the AV industry:

13.1 Certified Technology Specialist (CTS)

13.2 Certified Technology Specialist ― Design (CTS-D)

13.3 Certified Technology Specialist ― Installation (CTS-I)

13.4 AMX, Crestron or equivalent Certified Programmer ― Gold or Platinum Level, if applicable based on solution proposed

13.5 BiAmp or equivalent Certified Audio digital signal processing (DSP), if applicable based on solution proposed

13.6 Certified AV Technology Quality Technician (CQT)

13.7 Certified Quality Designer (CQD)

13.8 AV Provider of Excellence (APEx)

13.9 Microsoft Communications Partner ― Silver or Gold Competency

14.0 KNOWLEDGE TRANSFER

14.1 At the end of the Contract, the incumbent Contractor who is not awarded the follow-on

Contract shall provide all resources required to ensure a smooth transition for O&M. The

Government intends to sustain a maximum level of customer support during this period.

14.2 Contractor shall provide a production turnover meeting with the Government and other members of the contract team to formally go over the documentation for legacy database components and the newly developed application database software components that are ready for O&M support.

14.3 Contractor shall provide a complete service calls report for each site location for O&M support during the term of the contract. This report should have dates, location, short description of issue, make, model, and serial number of component, and resolution.