QASP.rtf

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QASP

PERFORMANCE REQUIREMENTS:

The Contractor shall maintain performance standards and qualifications in accordance with all requirements of this Scope of Work, provide inspections and reports in a timely manner and ensure that clear, complete communication is maintained with the COR to identify deficiencies notes, recommended corrective actions and coordination with VA operators, technicians and engineering staff.

Specifically, performance is measured in accordance with the following:

Required Service

Standard

Performance Requirement (PR)

Method of Surveillance Factors to consider for Option Year Renewal Contractor shall respond within two hours specified for call-ins for emergency repairs Once call-in is placed, contractor has two hours to respond to the emergency Contractor is required to respond for compliance COR Complaint that Contractor did not respond within two hours for the emergency call Yes Contractor shall have proper testing equipment and tools for the maintenance service Contractor shall have tools to perform service Contractor shall be able to make needed adjustments to the two related safety devices COR Complaint that a boiler is out of service due to the technician’s inability to perform service within SOW Yes Contractor shall provide detailed reports Contractor shall provide service and data reports resulting from maintenance service Contractor shall provide a report that is legible and complete including the repairs required/recommended COR Complaint that Reports were not furnished with the required time frame Yes Contractor will provide maintenance calls per contracted service time frequency period.

Contractor shall schedule the appropriate amount time at each site for the completion of work required Contractor shall spend minimum of two days at plant during each schedule service maintenance call COR Complaint that Contractor did not use scheduled time effectively to ensure completion of tune up of BMS Yes

Quality Assurance:

For the tasks listed under the section titled Performance Requirement, the COR will follow the methods of surveillance specified in this contract.

The Contractor shall establish and maintain a complete Quality Control Plan (QCP) to ensure the requirements of this contract are met. Contractor shall develop and implement procedures to identify, prevent and ensure non-concurrence of defective services. A QCP shall be provided to the CO within 30 days after contract award and as changes occur. The quality control plan is subject to revisions, by the Contracting Officer, and shall be accomplished (at no cost to the government) to ensure quality service. Contractor compliance with the QCP will be monitored by the government. Records of quality control shall be made available, at any time to the government.

Quality Assurance Surveillance Plan (QASP): The Government shall use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL). The COR will evaluate the services required to ensure compliance.

Task Performance Standard Acceptable Quality Level Method of Surveillance Administrative Requirements IAW PWS Written report received upon completion of task Must be 100% compliant Review Reports