QA - NEC Dedicated Internet Services (final).pdf

RFQ Number 19MX53-22-Q-0023 for NEC Dedicated Internet Services

SBU - CONTRACTING AND ACQUISITIONS

Questions & Answers

Q1. Page 3

Pre 1.5.1 INSTALLATION.

The Contractor shall complete all work installation activities within eight (8) months from the date of issuance of the Notice-to-Proceed (NTP) by the Contracting Officer.

Order Task is received, Offeror has 8 months from the day of received to complete installation activities regarding mentioned Order Task.

A1. The eight-month term applies to the demarcation facility only. The time to complete circuit/service activations will be determined by the Period of Performance stated in the Task Order.

Please refer to paragraph B of Amendment 0003.

Q2. Page 5 + 12

I001 Direct fiber optic from the nearest Point of presence and terminated in a Network Switching equipment with Power Backup Supply at the CTSEF.

I002 Fixed Wireless Access Demarcation at CTSEF with Network Switching equipment and Power Backup Supply unit

In the Understanding that a 99.9% availability Direct Fiber Internet Access are requested (1+1) 2 different Paths, 2 different equipment, in other words, redundancy.

Fiber optic immersion from two different network nodes (Point of Presence) of the service provider, along different pathways

In this new version it is requested Wireless (MicroWave) is this also another redundancy?

A2. Negative. Only fiber-optic services require 2 separate paths. Wireless services will be managed separately and should not be considered as another redundancy for each fiber-optic service.

Please refer to paragraph D of Amendment 0003.

Q3. Page 21 1.13.17 NETWORK DEVICES

d. Internet Service Provider (ISP) shall provide routers and Data media converters or transmission devices in all cases.

We will provide Switching equipment, that’s ok?

A3. Yes. ISP shall provide switching equipment.

Q4. Router/s should be quoted?

A4. Yes. The contractor shall quote a managed router as an optional feature for all internet services. Due to space restrictions, a robust router shall be considered to manage all circuits, delivering independent circuits on each port. Not all services will be ordered with the managed router option.

Q5. Page 21 BACK UP LINE

1.13.18.4 Back-Up Line The Contractor shall install a redundant cable or Fiber Optic infrastructure known as backup line with channel state inspection mechanism, in order to verify service connectivity and provide immediate lease line backup connectivity services to the Embassy.

We offer a Product called Internet Back Up (FTTH Fiber to the Home Access) , which precisely is a backup service for each dedicated Access, maintaining the assigned IP Address. We can offer it too?

A5. Negative. The FTTH Fiber to the Home Access (DSL or Best-effort) is not an equivalent service to a dedicated circuit and therefore it shall not be considered as redundancy of a dedicated circuit.

The back-up line in this section refers to the secondary pathway that is mentioned in section 1.10.1, Fiber Optic Demarcation Installation, which reads as follows:

“Fiber optic immersion from two different network nodes (Point of Presence) of the service provider, along different pathways, into the NEC entry point Manhole in Presa Falcon Avenue, between Casa de la Moneda Street (North side) and Presa las Virgenes Street (South side)

Q6. Which would be the process?

A6. The back-up line refers to the secondary pathway that is mentioned in section

1.10.1 - Fiber optic immersion from two different network nodes (Point of Presence) of the service provider, along different pathways, into the NEC entry point Manhole in Presa Falcon Avenue, between Casa de la Moneda Street (North side) and Presa las Virgenes Street (South side)”. Do not consider best-effort as a backup.

Q7. Page 26. 1.17.7 BACK-UP CIRCUIT

All circuits shall have a back-up circuit as described under 1.10.2, Fiber Switching Equipment and 1.10.3, Wireless and Over the Air Connection. The COR will determine whether single or double channels will be activated at the same time. This activation will also be described and stated under the corresponding Task Order.

Further explanation please.

A7. The back-up line refers to the secondary pathway that is mentioned in section

1.10.1 - Fiber optic immersion from two different network nodes (Point of Presence) of the service provider, along different pathways, into the NEC entry point Manhole in Presa Falcon Avenue, between Casa de la Moneda Street (North side) and Presa las Virgenes Street (South side)”

Q8. Section 1.5.1: Will there be a on-site survey allowed before due date?

A8. Yes. A Site Visit will be coordinated for vendors. Please refer to paragraph H, Site Visit, of Amendment 0003.

Q9. Section 1.5.1: demarc extensions - is this part of the carrier or DOS contractor?

A9. Section 1.5.1 refers to Demarcation Installation. Please refer to paragraph B of Amendment 0003. The carriers are expected to run their wiring from the manholes (entry points along the street) to the demarcation which is located about 250 meters. The conduits from the manhole into the demarcation will be provided by the construction company.

Q10. 1.7.4 quantities of circuits vs one access line or multiple access lines. (ie: 1 for 1)

A10. Quantities of circuits. ISP is expected to provide independent circuits at the demarcation. Circuits will be ordered on different dates. Circuits shall be able to be activated and cancelled separately. Also, each circuit shall have its own period of performance and account for billing purposes.

Q11. 1.7.4: Managed router per circuit or all in one circuit?

A11. Managed router per circuit. Per space limitations, all services can be managed in one router if each service has a separate port, separate IP addressing, and speed.

ONE robust router can be considered to manage multiple circuits. One circuit shall be delivered per each port on the router. Each port shall have DHCP with its corresponding NAT, each circuit shall have separate public IP addresses. Please refer to Q4.

Q12. Is it mandatory to submit a proposal for both options of links, wired and wireless?

A12. Affirmative, as a proposal for wired links is mandatory to consider any wireless links proposal.

Q13. Will the Embassy provide a point of entry on the roof for the fixed wireless antenna?

A13. Affirmative.

Q14. Regarding Post Site Survey, If question arise from the survey, will offerors have the chance to submit questions to be answered?

A14. Please refer to paragraph H, Site Visit, of Amendment 0003.

Q15. Page 12, Section 1 – The Schedule, 1.10.1 FIBER OPTIC DEMARCATION, EQUIPMENT TO BE INCLUDED: Switching equipment with capacity to deliver independent circuits on each port, with speeds from 10Mbps to 1Gbps. Each port shall be able to deliver a circuit using RJ45 or Fiber Optic interface, and POWER SUPPLY for the switching equipment.

The Embassy is requested to confirm that the switch equipment required in this point is the same as that requested in point 1.10.3 DEDICATED INTERNET NETWORK TRANSPORTED OVER FIBER OPTIC - Router/switch required

Which will be used as CPE equipment for internet services, so only one equipment should be included for both the demarcation service and the Internet service

Please clarify

Se solicita a la Embajada confirmar que el equipo Switch requerido en este punto es el mismo que se solicita en el punto 1.10.3 DEDICATED INTERNET NETWORK

TRANSPORTED OVER FIBER OPTIC

- Router/Switch required

El cual será utilizado como equipo CPE para los servicios de internet, por lo cual solo se deberá incluir un solo equipo CPE tanto para el servicio de demarcación como para el servicio de Internet

Favor de Aclarar

A15. Correct. The equipment that is mentioned in point 1.10.1 refers to a multiport switch to deliver services using a single CPE. Equipment in 1.10.3 refers to the router that would be needed in case some services are managed by the ISP (managed router option).

Correcto. El equipo mencionado en la sección 1.10.1 se refiere un switch multipuerto para entregar los servicios a través de puertos independientes. El equipo en 1.10.3 se refiere a un ruteador que sería necesario en caso de solicitar servicios totalmente administrados.

Q16. Page 13, Section 1 – The Schedule, 1.10.2 WIRELESS AND OVER THE AIR DEMARCATION, SWITCHING EQUIPMENT Switching equipment with capacity to deliver independent circuits on each port, with speeds from 5Mbps to 1Gbps. Each port shall be able to deliver a circuit using RJ45 or Fiber Optic interface. The switching equipment shall have a direct connection to one of the network nodes of the service provider using a wireless link with line of sight from the CTSEF.

The Embassy is requested to confirm that the switch equipment required in this point is the same as that requested in point 1.10.4 DEDICATED INTERNET NETWORK

TRANSPORTED OVER WIRELESS

- Router/switch required

Which will be used as CPE equipment for internet services, so only one equipment should be included for both the demarcation service and the Internet service

Please clarify

Se solicita a la Embajada confirmar que el equipo Switch requerido en este punto es el mismo que se solicita en el punto 1.10.4 DEDICATED INTERNET NETWORK

TRANSPORTED OVER WIRELESS

- Router/Switch required

El cual será utilizado como equipo CPE para los servicios de internet, por lo cual solo se deberá incluir un solo equipo CPE tanto para el servicio de demarcación como para el servicio de Internet

Favor de Aclarar

A16. Correct. The equipment that is mentioned in point 1.10.2 refers to a multiport switch to deliver services using a single CPE. The equipment that is mentioned in

1.10.4 refers to the additional equipment (router) that would be needed in case a circuit is ordered with the managed router option.

Correcto. El equipo mencionado en la sección 1.10.2 se refiere un switch multipuerto para entregar los servicios a través de puertos independientes. El equipo mencionado en la sección 1.10.4 se refiere a un ruteador que sería necesario en caso de solicitar alguno de los servicios totalmente administrados.

Q17. Page 13, Section 1 – The Schedule, 1.10.3 RED DE INTERNET DEDICADA

TRANSPORTADA POR FIBRA ÓPTICA - 1.10.4 DEDICATED INTERNET

NETWORK TRANSPORTED OVER WIRELESS. Router/switch required

The Embassy is requested to confirm that all bidders must consider layer 3 CPE equipment (router or switch) as part of the service delivery. please clarify

Se solicita a la Embajada confirme que todos los licitantes deben considerar equipo de capa 3 CPE (router o Switch) como parte de la entrega del servicio. Favor de aclarar

A17. Correct. All services shall include an option to add a managed router from the

ISP.

Correcto. Se deben cotizar los servicios con la opción de agregar un ruteador administrado. No todos los servicios requerirán ser administrados por el ISP.

Q18. Page 13, Section 1 – The Schedule, 1.10.3 RED DE INTERNET DEDICADA

TRANSPORTADA POR FIBRA ÓPTICA - 1.10.4 DEDICATED INTERNET

NETWORK TRANSPORTED OVER WIRELESS. Router/switch required

In case in the answer to the previous question is positive, the Embassy is requested to confirm that a single CPE (Router/Switch) device should be considered, from which the services that are requested will be delivered. please clarify

En caso de que la respuesta a la pregunta anterior sea positiva se solicita a la Embajada confirmar que se deberá considerar un solo equipo CPE (Router/Switch) del cual se irán entregando los servicios que se vayan solicitando. Favor de aclarar

A18. Correct. Due to space limitations, a single multiport SWITCH shall be used to deliver independent internet access services (each connection shall be dedicated, with no oversubscription, same upload/download speeds, and within the latency/packet loss/ availability parameters stated in the document). The option for a MANAGED ROUTER shall be quoted.

Correcto. Debido a limitaciones de espacio en rack, se debe considerar un solo equipo CPE del cual se iran entregando los servicios que se vayan solicitando.

Q19. Page 16, Section 1 – The Schedule, 1.12.2.1 Wiring Termination, Service Provider will furnish, install and terminate the OSP Single Mode fiber cable to a (16 port Optimux FiberMux) or equivalent in the Embassy Compound TSEF room.

The Embassy is requested to confirm that the telecommunications room referred to as TSEF is the same telecommunications room referred to as CTSEF. Please clarify.

Se solicita a la Embajada confirme que el cuarto de telecomunicaciones referido como TSEF es el mismo cuarto de telecomunicaciones referido como CTSEF. Favor de aclarar.

A19. Correct. The CTSEF refers to the Compound Telecommunications Service Entry Facility room which is the demarcation for carriers (ISP who get awarded in this contract).

Correcto. El cuarto CTSEF se refiere al cuarto de telecomunicaciones del complejo, que será el punto de demarcación para los proveedores de servicios de telecomunicaciones (objeto este contrato).

Q20. Page 18, Section 1 – The Schedule, 1.13.7 QUALITY OF SERVICE, This internet circuit shall be high-end, professional grade service that differs from the residential service.

The Embassy is requested to confirm that considering that it will be not allowed residential services for the Internet service, ISPs will not be allowed to offer multiplexed solutions (shared media) or technologies based on FTTx or GPON. Please give us your answer.

Se solicita a la Embajada confirme que considerando que no aceptará servicios residenciales para el servicio de Internet, los ISP no podrán ofertar soluciones multiplexadas (medio compartido) ni de tecnologías basadas en FTTx o GPON. Favor de pronunciarse

A20. Correct. This contract is for dedicated / exclusive internet access services. This means that the offered internet connections must not be not oversubscribed or shared with other customers. Multiplexed solutions (shared media) or technologies based on FTTx or GPON do not meet the requirements and shall not be considered in this contract.

Correcto, los servicios FTTx o GPON no cumplen con lo solicitado ni con los parámetros de no-sobresuscripción y conexión exclusiva a Internet, objeto de este contrato. El medio no debe de ser compartido con otros suscriptores desde CTSEF hasta el nodo de red del proveedor (POP o Punto de Presencia). Los servicios FTTx o GPON no formaran parte de este contrato.

Q21. Page 19, Section 1 – The Schedule, 1.13.8 ROUND TRIP TIME. Internet Service Provider Round Trip Time (RTT) reports the total time in milliseconds (ms) time to send a small data packet and obtain a reply back; must be the faster than 100ms for the Round Trip Time (RTT) for internet service.

The Embassy is requested to confirm that the Round Trip Time (RTT) response time of 100ms refers to the latency allowed per circuit. If not, please clarify

Se solicita a la Embajada confirmar que el tiempo de respuesta Round Trip Time (RTT) de 100ms, se refiere a la latencia permitida por circuito. En caso contrario favor de aclarar

A21. The Embassy clarifies that RTT response time of RTT refers to the latency which must be 90ms or lower on each circuit.

Correcto. El RTT se refiere a la latencia por circuito, la cual debe ser igual o menor a 90ms en cada circuito.

Q22. Page 19, Section 1 – The Schedule, 1.13.8 ROUND TRIP TIME. Internet Service Provider Round Trip Time (RTT) reports the total time in milliseconds (ms) time to send a small data packet and obtain a reply back; must be the faster than 100ms for the Round Trip Time (RTT) for internet service.

Derived from the fact that the measurement of the Round Trip Time (RTT) depends on the distance between the equipment in which the measurement is being made and considering that the service providers can only compromise the measurement of this time in equipment that is within their network , which could affect compliance with the indicated response time. The Embassy is requested to confirm that the Round Trip Time (RTT) measurement will be measured from the Routers (CPE) proposed in the embassy to the border router equipment of the ISP in the United States that has a direct connection to TIER-1. Is our application accepted?

Derivado de que la medición del Round Trip Time (RTT) depende de la distancia entre los equipos en los que se esta haciendo la medición y considerando que los proveedores de servicio solo pueden comprometer la medición de este tiempo en equipos que estan dentro de su red, lo cual podria afectar el cumplimiento del tiempo de respuesta indicado.

Se solicita a la Embajada confirmar que la medición del Round Trip Time (RTT) será medida desde los Routers (CPE) propuestos en la embajada hasta el equipo router frontera del ISP en Estados Unidos que tiene conexión directa al TIER-1. ¿Se acepta nuestra solicitud?

A22. 90ms is the RTT limit that is allowed for the requested services.

90ms es el límite permisible para los servicios solicitados.

Q23. Page 19, Section 1 – The Schedule, 1.13.8 ROUND TRIP TIME. Internet Service Provider Round Trip Time (RTT) reports the total time in milliseconds (ms) time to send a small data packet and obtain a reply back; must be the faster than 100ms for the Round Trip Time (RTT) for internet service.

In case in to the previous question is negative, the embassy is requested to measure the requested Round Trip Time (RTT) latency to be greater than 100 ms. Is our proposal accepted?

En caso de que la respuesta a la pregunta anterior sea negativa se solicita a la embajada que la medición del Round Trip Time (RTT) latencia solicitada sea mayor a 100 ms. ¿se acepta nuestra propuesta?

A23. 90ms is the RTT limit that is allowed for the requested services.

90ms es el límite permisible de RTT para los servicios solicitados.

Q24. Page 20, Section 1 – The Schedule, 1.13.14 FAULT-TOLERANCE. Internet Service Provider (ISP) must provide fault-tolerance Fiber Optic connectivity to the very end at the U.S. Embassy Mexico City Compound Telecommunications Service Entrance Facilities (TSEF) Room.

The Embassy is requested to confirm that the telecommunications room referred to as TSEF is the same telecommunications room referred to as CTSEF. Please clarify.

Se solicita a la convocante confirme que el cuarto de telecomunicaciones referido como TSEF es el mismo cuarto de telecomunicaciones referido como CTSEF. Favor de aclarar.

A24. Correct. The CTSEF refers to the Compound Telecommunications Service Entry Facility room which is the demarcation for carriers (ISP who get awarded in this contract) and which is located outside the office building.

Correcto. El cuarto CTSEF se refiere al cuarto de telecomunicaciones del complejo, que será el punto de demarcación para los proveedores de servicios de telecomunicaciones (objeto este contrato) y que está localizado afuera del edificio de la nueva Embajada.

Q25. Page 20, Section 1 – The Schedule, 1.13.14 FAULT-TOLERANCE. Internet Service Provider (ISP) must provide fault-tolerance Fiber Optic connectivity to the very end at the U.S. Embassy Mexico City Compound Telecommunications Service Entrance Facilities (TSEF) Room.

The Embassy is requested to confirm that what is requested in this point only applies to the dedicated Internet Network service transported by Fiber Optic. Please clarify

Se solicita a la Embajada confirme que lo solicitado en este punto solo aplica para el servicio de Red de Internet dedicado transportado por Fibra Óptica. Favor de aclarar

A25. Correct. Please refer to Q2. The redundancy is not required on the Wireless services. Redundancy is only required for the fiber-based services.

Q26. Page 21, Section 1 – The Schedule, 1.13.17 NETWORK DEVICES. b. Internet Service Provider (ISP) shall permit ping and trace route traffic from 169.252.0.0/16 and 169.253.0.0/16 to the ISP connection service port router interface which terminates Customer VPN encryption device.

The Embassy is requested to confirm that the equipment that will generate or terminate the Ipsec tunnels is owned by the Embassy. Please clarify

Se solicita a la Embajada confirme que el equipo que generará o terminará los túneles Ipsec es propiedad de la Embajada. Favor de aclarar

A26. Correct. Any encryption.

Q27. Page 21, Section 1 – The Schedule, 1.13.17 NETWORK DEVICES. c. Services provided by the Internet Service Provider (ISP) shall be delivered with SC or LC interface connectors.

The Embassy is requested to confirm that What is required is that the CPEs (Customer premises equipment - layer 3 equipment) proposed by the bidders have the interfaces with fiber optic connectors for service delivery and that the Embassy will be responsible for supplying the fiber optic cabling required for interconnection with its LAN network.

Se solicita a la Embajada confirme que lo que se requiere es que los equipos CPEs (Equipo de las instalaciones del cliente - equipo capa 3) propuestos por los licitantes cuentes con las interfaces con conectores de fibra óptica para la entrega del servicio y que la convocante será la responsable de aprovisionar los cableados de fibra óptica requeridos para la interconexión con su red LAN. Favor de pronunciarse.

A27. Affirmative. The Embassy will be responsible for supplying the fiber optic cabling required for interconnection with its LAN network.

Afirmativo. La Embajada será la responsable de aprovisionar los cableados de fibra óptica requeridos para la interconexión con su red LAN.

Q28. Page 21, Section 1 – The Schedule, 1.13.17 NETWORK DEVICES. d. Internet Service Provider (ISP) shall provide routers and Data media converters or transmission devices in all cases.

The Embassy is requested to confirm that the demarcation point will be the LAN port of the proposed Router (CPE -layer 3 equipment). Please give us your answer.

Se solicita a la Embajada confirme que el punto de demarcación será el puerto LAN del Router (CPE - Equipo de Capa 3) propuesto. Favor de pronunciarse

A28. Affirmative. The LAN port (SC or LC) connector in the proposed ISP router will be considered the demarcation point

Afirmativo. El punto de demarcación será el puerto LAN (conector LC o SC) del Router (CPE - Equipo de Capa 3) provisto por el ISP.

Q29. Page 21, Section 1 – The Schedule, 1.13.18.1 Remote Support. The Contractor shall provide remote support on a 7X24X365 basis. For that purpose, the contractor will provide the Government with a direct phone number to contact the Helpdesk or Technical representative.

Is it correct to understand that the requested direct telephone number must be delivered by the winning bidder?

¿Es correcto entender que el numero de teléfono directo solicitado deberá ser entregado por el licitante ganador?

A29. Affirmative. The ISP is expected to provide a 24x7 number of call center to request remote support

Afirmativo. Se espera que el ISP proporcione un número telefónico al cual se puedan reportar fallas y solicitar soporte técnico 24x7.

Q30. Page 21, Section 1 – The Schedule, 1.13.18.4 Back-Up Line. The Contractor shall install a redundant cable or Fiber Optic infrastructure known as backup line with channel state inspection mechanism, in order to verify service connectivity and provide immediate lease line backup connectivity services to the Embassy.

The Embassy is requested to confirm that what is requested in this point only applies to the dedicated Internet Network service transported by Fiber Optic. Please clarify

Se solicita a la Embajada confirme que lo solicitado en este punto solo aplica para el servicio de Red de Internet dedicado transportado por Fibra Óptica. Favor de aclarar

A30. Affirmative. The Embassy confirms that this requirement only applies to the dedicated Internet Network service transported by Fiber Optic, and the back-up line refers to the secondary pathway that is mentioned in section 1.10.1 - Fiber optic immersion from two different network nodes (Point of Presence) of the service provider.

Q31. Page 22, Section 1 – The Schedule, 1.13.18.7 Acceptable Level of Performance. c.

Latency is maximum 70 ms (milliseconds) per circuit. 60-70 ms for DC locations such as

SA26-HB-RE02 (BIMC).

The Embassy is requested to indicate what does the acronym DC mean? Please clarify

Se solicita a la Embajada indicar ¿Qué significa el termino DC? Favor de aclarar

A31. This acronym refers to the city of Washington, District of Columbia (DC) in the U.S. Please refer to Amendment 0003 for any changes regarding this paragraph.

Este acrónimo se refiere a la ciudad de Washington, Distrito de Columbia (DC) en los Estados Unidos.

Q32. Page 22, Section 1 – The Schedule, 1.13.18.7 Acceptable Level of Performance. c.

Latency is maximum 70 ms (milliseconds) per circuit. 60-70 ms for DC locations such as

SA26-HB-RE02 (BIMC).

The Embassy is requested to provide the IP address of the locations where the latency measurement will be performed. please clarify

Se solicita a la Embajada proporcione el direccionamiento IP de las localidades donde se realizará la medición de la latencia. Favor de aclarar

A32. The IP addresses are 169.252.0.0/16 and 169.253.0.0/16

Las direcciones IP son 169.252.0.0/16 y 169.253.0.0/16

Q33. Page 22, Section 1 – The Schedule, 1.13.18.7 Acceptable Level of Performance. c.

Latency is maximum 70 ms (milliseconds) per circuit. 60-70 ms for DC locations such as

SA26-HB-RE02 (BIMC).

The Embassy is requested to indicate what does the acronym BIMC mean?. please clarify

Se solicita a la Embajada indique ¿Qué significa el termino BIMC?. Favor de aclarar

A33. This acronym refers to the city of Washington, District of Columbia (DC) in the U.S. It will be changed to 90ms maximum. from the Demarcation to the following addresses 169.252.0.0/16 and 169.253.0.0/16. Please refer to Amendment 0003 for any changes regarding this paragraph.

Este acrónimo se refiere a la ciudad de Washington, Distrito de Columbia (DC) en los Estados Unidos. Sera cambiado a 90ms desde la red del ISP hacia las direcciones 169.252.0.0/16 y169.253.0.0/16

Q34. Page 22, Section 1 – The Schedule, 1.13.18.7 Acceptable Level of Performance. c.

Latency is maximum 70 ms (milliseconds) per circuit. 60-70 ms for DC locations such as

SA26-HB-RE02 (BIMC).

Derived from the fact that the measurement of Latency depends on the distance between the equipment in which the measurement is being made and considering that service providers can only compromise the measurement of this time in equipment that is within their network and considering that the locations listed are in the northern United States, which may affect compliance with stated response time. The Embassy is requested to confirm that the maximum latency requested is 100ms as indicated on page 19, 1.13.8 Round Trip Time and this will be measured from the Routers proposed in the embassy to the ISP border router equipment in the United States. States that has a direct connection to TIER-1. Please give us your answer.

Derivado de que la medición de la Latencia depende de la distancia entre los equipos en los que se esta haciendo la medición y considerando que los proveedores de servicio solo pueden comprometer la medición de este tiempo en equipos que estan dentro de su red y considerando que las ubicaciones mencionadas son en el norte de los Estados Unidos, lo cual podria afectar el cumplimiento del tiempo de respuesta indicado. Se solicita a la Embajada confirme que la latencia máxima solicitada es de 100ms de acuerdo a lo indicado en la página 19, 1.13.8 Round Trip Time y esta será medida desde los Routers propuestos en la embajada hasta el equipo router frontera del Proveedor de servicios en Estados Unidos que tiene conexión directa al TIER-1. Favor de pronunciarse

A34. 90ms maximum. from the Demarcation to the following addresses 169.252.0.0/16 and 169.253.0.0/16. Please refer to Amendment 0003 for any changes regarding this paragraph.

90ms desde la red del ISP hacia las direcciones 169.252.0.0/16 y 169.253.0.0/16

Q35. Page 22, Section 1 – The Schedule, 1.13.18.7 Acceptable Level of Performance. c.

Latency is maximum 70 ms (milliseconds) per circuit. 60-70 ms for DC locations such as

SA26-HB-RE02 (BIMC).

In case in to the previous question is negative, The Embassy is requested to confirm that the maximum latency of 70 ms mentioned in this point is one-way (the time from the source sending a packet to the destination receiving it) and that the measurement will be from the Routers proposed in the embassy to the border router equipment of the ISP in the United States that has a direct connection to TIER-1. Please give us your answer.

En caso de que la respuesta a la pregunta anterior sea negativa se solicita a la Embajada confirmar que la latencia máxima de 70 ms mencionada en este punto es one-way (el tiempo desde que la fuente envía un paquete hasta que el destino lo recibe) y que la medición será desde los Routers propuestos en la embajada hasta el equipo router frontera del ISP en Estados Unidos que tiene conexión directa al TIER-1. Favor de pronunciarse

A35. 90ms maximum. from the Demarcation to the following addresses 169.252.0.0/16 and 169.253.0.0/16. Please refer to Amendment 0003 for any changes regarding this paragraph.

90ms desde la red del ISP hacia las direcciones 169.252.0.0/16 y 169.253.0.0/16

Q36. Page 21, Section 1 – The Schedule, Section 1 - The Schedule, 1.14 PROHIBITION OF CERTAIN EQUIPMENT. The contractor must provide equipment details, including but not limited to: the manufacturer, model, specific feature set (if it is a normal part of configuration) and specific nomenclature (Internetwork Operating System) of the operating system installed on the equipment.

Is it correct to understand that in order to comply with what is requested at this point it will suffice deliver a table in which indicated the manufacturer, the model, some hardware features and the version of the operating system of the proposed Router?

Otherwise please specify.

¿Es correcto entender que para el cumplimiento de lo solicitado en este punto bastara con que se entregue un cuadro en el que se especifique el fabricante, el modelo, se enlisten algunas características de hardware y se especifique la versión del sistema operativo de los equipos Router propuestos? De lo contrario favor de especificar.

A36. Please refer to FAR clauses 52.204-25, 52.204-24 and 52.204-26.

Q37. Page 25, Section 1 – The Schedule, 1.16.2 SERVICE COORDINATION. The Contractor shall coordinate the service and shall be responsible for the technical sufficiency of the circuit, including services necessary to establish, operate, and restore the circuit. Except for modems and terminal equipment furnished by the Government, the Contractor shall provide all equipment, materials, and supplies required to provide the service which includes the switching equipment.

The Embassy is requested to confirm that the switches mentioned in this point refers to the CPE (layer 3 equipment) proposed by the bidder, considering that the LAN network equipment are property of the Embassy and it is not required in this RFQ. Please give us your answer.

Se solicita a la Embajada confirme que los switches mencionados en este punto se refieren a los equipos CPEs (equipo capa 3) propuestos por los licitantes, ya que los equipos de red LAN son propiedad de la convocante y no son requeridos en este RFQ.

Favor de pronunciarse.

A37. Correct. this point refers to the CPE (layer 3 equipment) proposed by the bidder.

Correcto, este punto se refiere a los equipos CPE propuestos por el licitante.

Q38. Page 78, Section 3 – Solicitation Provisions, 1. Experience and Ability to Perform i. A work plan taking into account all work elements in Section 1, Performance Work Statement.

The Embassy is requested to confirm that in order to comply with this point, it will be enough to present a work plan with the general activities for the implementation of the requested services. Please give us your answer.

Se solicita a la Embajada confirmar que para el cumplimiento de este punto bastara con presentar un plan de trabajo con las actividades generales para la implementación de los servicios solicitados. Favor de pronunciarse

A38. Affirmative. The work plan shall include the estimated duration of each general activity.

Afirmativo. El plan de trabajo deberá incluir la duración estimada de cada actividad general.

Q39. Page 26, Section 1 – The Schedule, 1.17.6.1 Services Added After Initial Notice to Proceed. The USG is allowed to request new additional services at any time during the period of performance of this contract without service disruption or degradation to the rest of the active circuits. These services shall be activated within 30 days of receipt of the corresponding Task Order.

The Embassy is requested to confirm that the New additional services will be subject to requirements requested in point 1.10.3 y 1.10.4 Please give us your answer.

Se solicita a la convocante confirmar que los servicios nuevos adicionales estarán sujetos a los requerimientos solicitados en el punto 1.10.3 y 1.10.4.Favor de pronunciarse.

A39. Affirmative. Please refer to paragraphs 1.10.3, 1.10.4, 1.10.5, and 1.10.6 included in Amendment 0003 for any changes regarding this question. New additional services will be subject to the requirements listed in 1.10.3, 1.10.4, 1.10.5, and 1.10.6 It is crucial that bidders consider sufficient capacity in the initial installation to fit mores services in the future.

Afirmativo. Consulte los párrafos 1.10.3, 1.10.4, 1.10.5 y 1.10.6 del Amendment 0003. Los nuevos servicios estarán sujetos a la infraestructura y facilidades instaladas en los puntos 1.10.3, 1.10.4, 1.10.5 y 1.10.6. Es crucial que los licitantes consideren infraestructura suficiente para poder entregar más servicios en el futuro.

Q40. Page 26, Section 1 – The Schedule, 1.17.7 BACK-UP CIRCUIT. All circuits shall have a back-up circuit as described under 1.10.2, Fiber Switching Equipment and 1.10.3, Wireless and Over the Air Connection. The COR will determine whether single or double channels will be activated at the same time. This activation will also be described and stated under the corresponding Task Order.

The Embassy is requested to confirm that the backup circuits will be requested as specified in point 1.10.4 DEDICATED INTERNET NETWORK TRANSPORTED OVER WIRELESS and these will be requested independently of the circuits described in point 1.10.3 DEDICATED INTERNET NETWORK TRANSPORTED OVER FIBER OPTIC at the discretion of the Embassy. please clarify

Se solicita a la Embajada confirmar que los circuitos de respaldo serán solicitados conforme a lo especificado en el punto 1.10.4 DEDICATED INTERNET NETWORK TRANSPORTED OVER WIRELESS y estos serán solicitados de manera independiente a los circuitos descritos en el punto 1.10.3 DEDICATED INTERNET NETWORK TRANSPORTED OVER FIBER OPTIC a consideración de la Embajada. Favor de aclarar

A40. The Embassy clarifies that the circuits in point 1.10.3 DEDICATED INTERNET NETWORK TRANSPORTED OVER FIBER OPTIC must have two pathways – one primary pathway and a secondary pathway as mentioned in section 1.10.1.

The circuits specified in point 1.10.4 DEDICATED INTERNET NETWORK TRANSPORTED OVER WIRELESS will be requested independently of the circuits described in point 1.10.3 DEDICATED INTERNET NETWORK TRANSPORTED OVER FIBER OPTIC at the discretion of the Embassy.

Please refer to paragraphs 1.10.3, 1.10.4, 1.10.5, and 1.10.6 included in Amendment 0003 for any changes regarding this question.

La Embajada aclara que los circuitos en el punto en el punto 1.10.3 DEDICATED INTERNET NETWORK TRANSPORTED OVER FIBER OPTIC deben contar con dos rutas diferentes de fibra óptica, tal como se señala en la sección 1.10.1.

Los circuitos en el punto 1.10.4 DEDICATED INTERNET NETWORK TRANSPORTED OVER WIRELESS serán solicitados de manera independiente y a consideración de la Embajada.

Consulte los párrafos 1.10.3, 1.10.4, 1.10.5 y 1.10.6 del Amendment 0003.

Q41. Page 21, Section 1 – The Schedule, 1.13.18.6 Data Traffic Analysis. The contractor shall provide online web access data traffic analysis graphs capabilities. Graphs shall be updated on a daily basis. Graphs shall retain traffic history behavior for at least one year.

Is it correct to understand that the web portal should show the bandwidth utilization graph? Otherwise please specify.

¿Es correcto entender que el portal web deberá mostrar la grafica de utilización del ancho de banda? De lo contrario favor de especificar.

A41. Affirmative. the web portal should show the bandwidth utilization graph in real time.

Afirmativo. el portal web deberá mostrar la gráfica de utilización del ancho de banda en tiempo real.

Q42. Page 21, Section 1 – The Schedule, 1.13.18.6 Data Traffic Analysis. The ISP contractor should provide monitoring tool to check traffic on Interfaces.

Is it correct to understand that the monitoring and support will be only to the links and the Router proposed by the ISP?

¿Es correcto entender que el monitoreo y soporte será únicamente a los enlaces y routers propuestos por el Licitante?

Affirmative. The monitoring and support will be on the links and the router proposed by the ISP.

A42. Afirmativo. el monitoreo y soporte será únicamente a los enlaces y routers propuestos por el Licitante

Q43. Pages 13 and 14, Section 1 – The Schedule, 1.10.3 DEDICATED INTERNET

NETWORK TRANSPORTED OVER FIBER OPTIC 1.10.4 DEDICATED INTERNET

NETWORK TRANSPORTED OVER WIRELESS. Delivered on Fiber optic port (LC connector)

Is it correct to understand that the demarcation point of the dedicated internet service is the LC fiber optic connector of the CPE equipment (router/switch) requested in point

1.10.3 and 1.10.4?

¿Es correcto entender que el punto de demarcación del servicio de internet dedicado es el conector tipo LC en fibra óptica del equipo CPE (router/switch) solicitado en el punto

1.10.3 y 1.10.4?

A43. Affirmative. the demarcation point of the dedicated internet service is the LC fiber optic connector of the CPE equipment (router/switch) requested in point

1.10.3 and 1.10.4 Please refer to paragraphs 1.10.3, 1.10.4, 1.10.5, and 1.10.6 included in Amendment 0003 for any changes regarding this question.

Afirmativo. el punto de demarcación del servicio de internet dedicado es el conector tipo LC en fibra óptica del equipo CPE (router/switch) solicitado en el punto 1.10.3 y 1.10.4 Consulte los párrafos 1.10.3, 1.10.4, 1.10.5 y 1.10.6 del Amendment 0003.

Q44. Pages 13 and 14, Section 1 – The Schedule, 1.10.3 DEDICATED INTERNET

NETWORK TRANSPORTED OVER FIBER OPTIC 1.10.4 DEDICATED INTERNET

NETWORK TRANSPORTED OVER WIRELESS. Delivered on Fiber optic port (LC connector)

Is the Embassy responsible for the physical connection of the CPE equipment (router/switch) to the Embassy´s LAN network equipment?

¿Es responsabilidad de la Embajada la conexión física del equipo CPE (router/switch) hacia el equipo de la red LAN de la Embajada?

A44. Affirmative, the Embassy is responsible for the physical connection of the CPE equipment (router/switch) to the Embassy´s LAN network equipment

Afirmativo. Es responsabilidad de la Embajada la conexión física del equipo CPE (router/switch) hacia el equipo de la red LAN de la Embajada

Q45. Pages 13 and 14, Section 1 – The Schedule, 1.10.3 DEDICATED INTERNET

NETWORK TRANSPORTED OVER FIBER OPTIC 1.10.4 DEDICATED INTERNET

NETWORK TRANSPORTED OVER WIRELESS. Delivered on Fiber optic port (LC connector)

In case in to the previous question is negative. The Embassy is requested to provide the distance in meters for the connection between the service provider's CPE (router/switch) and the Embassy's LAN network equipment, in order to consider the fiber optic cable with LC type connector

En caso de que la respuesta a la pregunta anterior sea negativa. Se solicita a la Embajada proporcione la distancia en metros para la conexión entre el CPE (router/switch) del proveedor de servicio y el equipo de la red LAN de la Embajada, con el objetivo de considerar el cable de fibra óptica con conector tipo LC

A45. N/A - The Embassy is responsible for the physical connection of the CPE equipment (router/switch) to the Embassy´s LAN network equipment. Es responsabilidad de la Embajada la conexión física del equipo CPE (router/switch) hacia el equipo de la red LAN de la Embajada

Q46. Pages 13 and 14, Section 1 – The Schedule, 1.10.3 DEDICATED INTERNET

NETWORK TRANSPORTED OVER FIBER OPTIC 1.10.4 DEDICATED INTERNET

NETWORK TRANSPORTED OVER WIRELESS. Delivered on Fiber optic port (LC connector)

Is it correct to consider that there is a channel (ladder rack or pipe) for the connection between the service provider's equipment and the Embassy´s equipment?

¿Es correcto considerar que existe la canalización (escalerilla o tubería) para la conexión entre los equipos del proveedor de servicio contra los equipos de la Embajada?

A46. Affirmative. The Embassy is responsible for the physical connection of the CPE equipment (router/switch) to the Embassy´s LAN network equipment.

Afirmativo. Es responsabilidad de la Embajada la conexión física del equipo CPE (router/switch) hacia el equipo de la red LAN de la Embajada

Q47. Pages 13 and 14, Section 1 – The Schedule, 1.10.3 DEDICATED INTERNET

NETWORK TRANSPORTED OVER FIBER OPTIC 1.10.4 DEDICATED INTERNET

NETWORK TRANSPORTED OVER WIRELESS. Delivered on Fiber optic port (LC connector)

The Embassy is requested to indicate the height at which this cross-connection work will be carried out between the communications equipment of the service provider and the equipment of the Embassy's LAN network.

Se solicta a la Embajada indique la altura a la que se realizaran estos trabajos de cross conexión entre los equipos de comunicaciónes del proveedor de servicios y los equipos de la red LAN de la Embajada

A47. The Embassy is responsible for the physical connection of the CPE equipment (router/switch) to the Embassy´s LAN network equipment.

Es responsabilidad de la Embajada la conexión física del equipo CPE (router/switch) hacia el equipo de la red LAN de la Embajada

Q48. Page 13, Section 1 – The Schedule, 1.10.2 DEMARCACIÓN INALÁMBRICA Y AÉREA. DESCRPTION: Wirless connection with Line of Sight from the nearest Point of Presence network connection, to the CTSEF room rooftop, includes conduit, antenna mount.

Is it correct to understand that the Embassy will provide information detailing the locations, distances, trajectory, type of pipeline+, etc. for the connection of the Wireless Antenna from the roof to the CTSEF room where the service provider's equipment will be installed?

¿Es correcto entender que la Embajada proporcionará información con el detalle de las ubicaciones, distancias, trayectoria, tipo de canalización, etc. para la conexión de la Antena Wireless desde la azotea hasta el cuarto CTSEF donde se instalaran los equipos del proveedor de servicios?

A48. Negative. A site visit will take place for bidders at the CTSEF to identify the antenna location as well as other requirements that are needed for equipment installation. Please refer to paragraph H, Site Visit, of Amendment 0003.

Negativo. Una visita en campo tendrá lugar con los licitantes en el CTSEF para identificar la ubicación de la antena así como los requerimientos necesarios para la instalación de sus equipos.

Q49. Page 13, Section 1 – The Schedule, 1.10.2 DEMARCACIÓN INALÁMBRICA Y AÉREA. DESCRPTION: Wireless connection with Line of Sight from the nearest Point of Presence network connection, to the CTSEF room rooftop, includes conduit, antenna mount.

In order to determine the trajectory from where the antennas will be located to the CTSEF room, the Embassy is requested to preferably allow us to carry out an inspection visit as soon as possible, to define the trajectories or, where appropriate, provide this information. Is our request accepted?

Con el fin de determinar la trayectoria desde donde se ubicaran las antenas hacia el cuarto CTSEF, se solicita a la Embajada nos permita preferentemente realizar una visita de inspección lo antes posible, para definir las trayectorias o en su caso proporcionar esta información. ¿se acepta nuestra solicitud?

A49. A Site Visit will take place for bidders at the CTSEF to identify the antenna location as well as other requirements that are needed for equipment installation.

Please refer to paragraph H, Site Visit, of Amendment 0003.

Una visita en campo tendrá lugar con los licitantes en el CTSEF para identificar la ubicación de la antena así como los requerimientos necesarios para la instalación de sus equipos.

Q50. Pages 13 and 14, Section 1 – The Schedule, 1.10.3 DEDICATED INTERNET

NETWORK TRANSPORTED OVER FIBER OPTIC 1.10.4 DEDICATED INTERNET

NETWORK TRANSPORTED OVER WIRELESS. DESCRPTION: Direct Internet Connection; Connectivity services shall include 24x7 help desk technical support, the links must be “always on” with unlimited usage. Services shall be able to operate for a minimum of 30 minutes in the event of power outage.

The Embassy is requested to confirm that it will provide the regulated electrical power circuits in the rack of 120VAC, 220 VAC or -48 VDC to power the UPS system, its battery banks and the proposed equipment in accordance with the design proposed by the Service Provider. Please confirm.

Se le solicita a la Embajada confirme que proveerá los circuitos de energía eléctrica regulada en el rack de 120VAC, 220 VCA o -48 VDC para alimentar el sistema UPS, sus bancos de baterías y los equipos propuestos de acuerdo con el diseño propuesto por el Proveedor de servicio. Favor de Confirmar.

A50. Affirmative- Non regulated 120V AC Power will be supplied -.

Afirmativo. Solo se proveerá energía no regulada de 120 V AC.

Q51. Pages 13 and 14, Section 1 – The Schedule, 1.10.3 DEDICATED INTERNET

NETWORK TRANSPORTED OVER FIBER OPTIC 1.10.4 DEDICATED INTERNET

NETWORK TRANSPORTED OVER WIRELESS. DESCRPTION: Direct Internet Connection; Connectivity services shall include 24x7 help desk technical support, the links must be “always on” with unlimited usage. Services shall be able to operate for a minimum of 30 minutes in the event of power outage.

In case in to the previous question is negative. The Embassy is requested to provide the distance from the location of the closest electrical panel to the position of the rack where the service provider communication equipment will be mounted.

En caso de que la respuesta a la pregunta anterior sea negativa. Se solicita a la Embajada proporcione la distancia desde la ubicación del tablero eléctrico mas cercano hasta la posición del rack donde se montaran los equipos de comunicación del proveedor de servicio

A51. Affirmative- Non regulated 120V AC Power will be supplied -.

Afirmativo. Solo se proveerá energía no regulada de 120 V AC.

Q52. Pages 13 and 14, Section 1 – The Schedule, 1.10.3 DEDICATED INTERNET

NETWORK TRANSPORTED OVER FIBER OPTIC 1.10.4 DEDICATED INTERNET

NETWORK TRANSPORTED OVER WIRELESS. DESCRPTION: Direct Internet Connection; Connectivity services shall include 24x7 help desk technical support, the links must be “always on” with unlimited usage. Services shall be able to operate for a minimum of 30 minutes in the event of power outage.

Is it correct to interpret that the Embassy will provide the corresponding Nema (electrical contact) for the UPS connection, previously requested by the service provider?

¿Es correcto interpretar que la Embajada proporcionará la Nema (contacto eléctrico) correspondiente para la conexión del UPS, previamente solicitado por el proveedor de servicios?

A52. Affirmative- Non regulated 120V AC Power will be supplied -.

Afirmativo. Solo se proveerá energía no regulada de 120 V AC.

Q53. Page 17, Section 1 – The Schedule, 1.12.6 UNINTERRUPTED POWER SUPPLY. The Contractor shall provide uninterrupted power supply with a minimum of 30 minutes of backup power for all its installed equipment, the contractor installed equipment shall be located at the CTSEF room. UPS must be rack mounted.

Is it correct to consider that the UPSs will be installed in the same communication rack where the service provider's communication equipment will be installed?

¿Es correcto considerar que los UPS estarán instalados en el mismo rack de comunicación donde estarán instalados los equipos de comunicación del proveedor de servicio?

A53. Affirmative.

Afirmativo.

Q54. Page 17, Section 1 – The Schedule, 1.12.6 UNINTERRUPTED POWER SUPPLY. The Contractor shall provide uninterrupted power supply with a minimum of 30 minutes of backup power for all its installed equipment, the contractor installed equipment shall be located at the CTSEF room. UPS must be rack mounted.

In case in to the previous question is negative. Is it correct to consider that the power supply that comes out of the UPS to the position where the communication equipment of the service provider will be located will be the responsibility of the Embassy?

En caso de que la respuesta a la pregunta anterior sea negativa. ¿Es correcto considerar que la alimentación eléctrica que sale del UPS hasta la posición donde estarán los equipos de comunicación del proveedor de servicios será responsabilidad de la Embajada?

A54. N/A - The UPSs will be installed in the same communication rack where the service provider's communication equipment will be installed

No aplica - los UPS estarán instalados en el mismo rack de comunicación donde estarán instalados los equipos de comunicación del proveedor de servicio

Q55. Page 17, Section 1 – The Schedule, 1.12.6 UNINTERRUPTED POWER SUPPLY. The Contractor shall provide uninterrupted power supply with a minimum of 30 minutes of backup power for all its installed equipment, the contractor installed equipment shall be located at the CTSEF room. UPS must be rack mounted.

In case in to the previous question is negative. Is the Embassy requested to provide the distance from the location of the rack where the UPS will be installed to the position of the rack where the communication equipment of the service provider will be installed?

En caso de que la respuesta a la pregunta anterior sea negativa. ¿Se solicita a la Embajada proporcione la distancia desde la ubicación del rack donde se instalará el UPS hasta la posición del rack donde se instalará los equipos de comunicación del proveedor de servicio?

A55. N/A - The UPSs will be installed in the same communication rack where the service provider's communication equipment will be installed