Amendment 0003-NEC Dedicated Internet Services Mexico City.pdf

Page 1 of 48 SBU - CONTRACTING AND ACQUISITIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

1. CONTRACT ID CODE

PAGE OF PAGES

1 47

2. AMENDMENT/MODIFICATION NO.

3. EFFECTIVE DATE

November 10, 2022

4. REQUISITION/PURCHASE REQ. NO.

5. PROJECT NO. (If applicable)

6. ISSUED BY

CODE

7. ADMINISTERED BY (If other than Item 6)

CODE

U. S. Embassy Mexico City General Services Office/Contracts Paseo de la Reforma No. 305 Colonia Cuauhtemoc 06500 Mexico, D. F.

U. S. Embassy Mexico City Information Management Office (IMO) Paseo de la Reforma No. 305 Colonia Cuauhtemoc 06500 Mexico, D. F.

8. NAME AND ADDRESS OF CONTRACTOR (Number, street, city, county, State, and ZIP Code) 9A. AMENDMENT OF SOLICITATION NO.

19MX53-22-Q-0023

9B. DATED (SEE ITEM 11)

June 29, 2022

10A. MODIFICATION OF CONTRACT/ORDER NO.

CODE: FACILITY CODE: ☐

10B. DATED (SEE ITEM 13)

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

☒ The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers ☒ is extended, ☐ is not extended Offerors must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

(a) By completing Items 8 and 15, and returning _1_ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS. IT MODIFIES THE CONTRACT/ORDER NUMBER AS DESCRIBED

IN ITEM 14.

☐ A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT

ORDER NO. IN ITEM 10A.

☐ B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b)

☐ C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

☐ D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor ☐ is not, ☐ is required to sign this document and return ________ original(s) to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

The purpose of this amendment is to correct ambiguities in sections 1.7.4, Base Year Prices, 1.7.5, First Option Year Prices, 1.7.6, Second Option Year Prices, 1.7.7, Third Option Year Prices, and 1.7.8, Fourth Option Year Prices, and to make changes in Section 1 of the Request for Quotations. See enclosed Continuation sheet to this SF-30, Block 14 for the specific amendments to the solicitation.

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

15B. CONTRACTOR/OFFEROR

(Signature of person authorized to sign)

15C. DATE SIGNED 16B. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

16C. DATE SIGNED

NSN 7540-01-152-8070 STANDARD FORM 30 (revised 11/2016) Previous edition unusable Prescribed by GSA FAR (48 CFR) 53.243

SBU - CONTRACTING AND ACQUISITIONS

Continuation to SF-30, Block 14

Amendment 0003 to Solicitation Number 19MX53-22-Q-0023

SF-1449 – Box 8

A. QUOTATIONS DUE DATE

Quotations due date is extended from November 30, 2022, to December 15, 2022.

Therefore, SF-1449, Box 8 is hereby deleted and replaced in its entirety to read as follows:

8. OFFER DUE DATE/ LOCAL TIME

December 15, 2022, 17:00 hrs., local time

SECTION 1 - THE SCHEDULE

B. DEMARCATION INSTALLATION PERIOD OF PERFORMANCE

Demarcation Installation period of performance is hereby clarified. Therefore, Sub-Section 1.5.1, Installation, under section 1.5, Period of Performance is hereby deleted in its entirety and replaced to read as follows:

“1.5 PERIOD OF PERFORMANCE

1.5.1 DEMARCATION INSTALLATION

The Contractor(s) shall complete Demarcation Installation activities within eight (8) months from the date of issuance of the Notice-to-Proceed (NTP) by the Contracting Officer.”

C. MINIMUM AND MAXIMUM

Based on requests for clarifications received through prospective offerors’ questions, an additional breakdown of services is hereby added to identify the requirement of router provision for both Fiber and Wireless services. This breakdown has resulted in changes in minimum and maximum amounts. Therefore, section 1.6, Minimum and Maximum Amounts, is hereby deleted in its entirety and replaced to read as follows:

“1.6 MINIMUM AND MAXIMUM AMOUNTS

During the Base Year of the Contract, and during any option year that might be exercised, the U.S. Government shall place orders totaling a minimum of $10.00 U.S. dollars. The amount of all orders shall not exceed $1,350,000.00 U.S. dollars per option year.

The maximum annual amount stated above ($1,350,000.00 U.S. dollars) is the maximum aggregate dollar value of all task orders awarded to all contractors during any one-year period. This maximum annual amount is neither being subdivided equally amongst the number of contracts, nor it is being multiplied by the number of contracts.”

D. DEMARCATION INSTALLATION CABLING

In addition to the period of performance clarification required under paragraph 1 above, a clearer general description of Demarcation Installation requirement is hereby added in Sub- Section 1.7.3, Demarcation Installation, and to the Description of Services of CLIN I001.

Additionally, the estimated quantity for CLIN I001 is changed from 1 to 2. Therefore, Sub- Section 1.7.3, Demarcation Installation, under section 1.7, Pricing, is hereby deleted in its entirety and replaced to read as follows:

“1.7 PRICING

1.7.3 DEMARCATION INSTALLATION

The Contractor shall install the necessary infrastructure and cabling to deliver dedicated internet services listed in sections 1.9 and 1.10 as per the requirements and times stated in this document. See full description of services in paragraph 1.10, Description of Services. These amounts are one-time and non-recurring.

CLIN Description of Services Estimated Quantity

Unit Firm- Fixed Price

Total Firm- Fixed Price

I001

Direct fiber optic cabling from the nearest two network nodes (POP or Points of presence) and terminated into the CTSEF

2 $ $

I002 Fixed Wireless Access Demarcation at CTSEF with Power Backup Supply unit

1 $ $

Sub-Total $ VAT. (if applicable) $

Grand Total for Initial Installation $

E. PRICING

As stated in paragraph C above, based on requests for clarifications received through prospective offerors’ questions, an additional breakdown of services is hereby added to identify the requirement of router provision for both Fiber and Wireless services. As a result, pricing sections of the Base Year and Four (4) Option Years will now show 32 CLINs instead of the original 16 CLINs.

Additionally, a column to enter Annual Price per access is hereby added to sections 1.7.4, Base Year Prices, 1.7.5, First Option Year Prices, 1.7.6, Second Option Year Prices, 1.7.7, Third Option Year Prices, and 1.7.8, Fourth Option Year Prices.

Therefore, as a summary of paragraph D, above, and this paragraph E, section 1.7, Pricing is hereby deleted in its entirety and replaced to read as follows:

Note to Offerors: The prospective offeror shall complete this new section 1.7 as part of its proposal as stated in section 3.2.1, Summary of Instructions, 3.2.1.1, Volume 1, paragraph 2, A completed pricing schedule under Section 1, The Schedule, Continuation to SF-1449, block 23 (the rates shall be all inclusive).

“1.7 PRICING

1.7.3 DEMARCATION INSTALLATION

The Contractor shall install the necessary infrastructure and cabling to deliver dedicated internet services listed in sections 1.9 and 1.10 as per the requirements and times stated in this document.

See full description of services in paragraph 1.10, Description of Services. These amounts are one-time and non-recurring.

CLIN Description of Services Estimated Quantity

Unit Firm- Fixed Price

Total Firm-Fixed Price

I001 Direct fiber optic cabling from the nearest two network nodes (POP or Points of presence) and terminated into the

CTSEF

2 $ $

I002 Fixed Wireless Access Demarcation at CTSEF with Power Backup Supply unit

1 $ $

Sub-Total $ VAT. (if applicable) $

Grand Total for Initial Installation $

1.7.4 BASE YEAR PRICES

The Contractor shall provide the services stated below for the Base Period of the contract, starting on the effective date in the Notice to Proceed and continuing for a period of 12 months

As per paragraph 1.7.1 above, prices are in __________ [Insert Currency].

CLIN Description of Services Estimated Quantity

Monthly Firm Fixed

Price

Total Monthly

Price

Total Annual Price

DIN - Direct fiber Internet access at 5 Mbit/s (one active fiber, without router) 4 $ $ $

DIN - Direct fiber Internet access at 10 Mbit/s (one active fiber, without router) 4 $ $ $

DIN - Direct fiber Internet access at 20 Mbit/s (one active fiber, without router) 4 $ $ $

DIN - Direct fiber Internet access at 50 Mbit/s (one active fiber, without router) 4 $ $ $

DIN – Direct fiber Internet access at 100 Mbit/s (one active fiber, without router) 4 $ $ $

DIN – Direct fiber Internet access at 250 Mbit/s (one active fiber, without router) 1 $ $ $

DIN - Direct fiber Internet access at 500 Mbit/s (one active fiber, without router) 1 $ $ $

DIN - Direct fiber Internet access at 1 Gbit/s (one active fiber, without router) 1 $ $ $

DINR - Direct fiber Internet access at 5 Mbit/s (one active fiber, with managed router) 4 $ $ $

DINR - Direct fiber Internet access at 10 Mbit/s (one active fiber, with managed router) 4 $ $ $

DINR - Direct fiber Internet access at 20 Mbit/s (one active fiber, with managed router) 4 $ $ $

DINR - Direct fiber Internet access at 50 Mbit/s (one active fiber, with managed router) 4 $ $ $

DINR – Direct fiber Internet access at 100 Mbit/s (one active fiber, with managed router) 4 $ $ $

DINR - Direct fiber Internet access at 250 Mbit/s (one active fiber, with managed router) 2 $ $ $

DINR - Direct fiber Internet access at 500 Mbit/s (one active fiber, with managed router) 2 $ $ $

DINR - Direct fiber Internet access at 1 Gbit/s (one active fiber, with managed router) 2 $ $ $

LoS – Fixed Wireless access Internet 5 Mbit/s (single link, without router)

1 $ $ $

LoS – Fixed Wireless access Internet 10 Mbit/s (single link, without router)

1 $ $ $

LoS – Fixed Wireless access Internet 20 Mbit/s (single link, without router)

1 $ $ $

LoS – Fixed Wireless access Internet 50 Mbit/s (single link, without router)

1 $ $ $

CLIN Description of Services Estimated Quantity

Monthly Firm Fixed

Price

Total Monthly

Price

Total Annual Price

LoS – Fixed Wireless access Internet 100 Mbit/s (single link, without router)

1 $ $ $

LoS – Fixed Wireless access Internet 250 Mbit/s (single link, without router)

1 $ $ $

LoS – Fixed Wireless access Internet 500 Mbit/s (single link, without router)

1 $ $ $

LoS – Fixed Wireless access Internet 1 Gbit/s (single link, without router)

1 $ $ $

LoSR – Fixed Wireless access Internet 5 Mbit/s (single link, with managed router)

1 $ $ $

LoSR – Fixed Wireless access Internet 10 Mbit/s (single link, with managed router)

1 $ $ $

LoSR – Fixed Wireless access Internet 20 Mbit/s (single link, with managed router)

1 $ $ $

LoSR – Fixed Wireless access Internet 50 Mbit/s (single link, with managed router)

1 $ $ $

LoSR – Fixed Wireless access Internet 100 Mbit/s (single link, with managed router)

1 $ $ $

LoSR – Fixed Wireless access Internet 250 Mbit/s (single link, with managed router)

1 $ $ $

LoSR – Fixed Wireless access Internet 500 Mbit/s (single link, with managed router)

1 $ $ $

LoSR – Fixed Wireless access Internet 1 Gbit/s (single link, with managed router)

1 $ $ $

Sub-Total $ VAT (if applicable) $

Grand Total for Base Year $

1.7.5 FIRST OPTION YEAR PRICES

The Contractor shall provide the services stated below for the First Option Year of the contract.

As per paragraph 1.7.1 above, prices are in __________ [Insert Currency].

CLIN Description of Services Estimated Quantity

Monthly Firm Fixed

Price

Total Monthly

Price

Total Annual Price

DIN - Direct fiber Internet access at 5 Mbit/s (one active fiber, without router) 4 $ $ $

DIN - Direct fiber Internet access at 10 Mbit/s (one active fiber, without router) 4 $ $ $

DIN - Direct fiber Internet access at 20 Mbit/s (one active fiber, without router) 4 $ $ $

DIN - Direct fiber Internet access at 50 Mbit/s (one active fiber, without router) 4 $ $ $

DIN – Direct fiber Internet access at 100 Mbit/s (one active fiber, without router) 4 $ $ $

DIN – Direct fiber Internet access at 250 Mbit/s (one active fiber, without router) 1 $ $ $

DIN - Direct fiber Internet access at 500 Mbit/s (one active fiber, without router) 1 $ $ $

DIN - Direct fiber Internet access at 1 Gbit/s (one active fiber, without router) 1 $ $ $

DINR - Direct fiber Internet access at 5 Mbit/s (one active fiber, with managed router) 4 $ $ $

DINR - Direct fiber Internet access at 10 Mbit/s (one active fiber, with managed router) 4 $ $ $

DINR - Direct fiber Internet access at 20 Mbit/s (one active fiber, with managed router) 4 $ $ $

DINR - Direct fiber Internet access at 50 Mbit/s (one active fiber, with managed router) 4 $ $ $

DINR – Direct fiber Internet access at 100 Mbit/s (one active fiber, with managed router) 4 $ $ $

DINR - Direct fiber Internet access at 250 Mbit/s (one active fiber, with managed router) 2 $ $ $

DINR - Direct fiber Internet access at 500 Mbit/s (one active fiber, with managed router) 2 $ $ $

DINR - Direct fiber Internet access at 1 Gbit/s (one active fiber, with managed router) 2 $ $ $

LoS – Fixed Wireless access Internet 5 Mbit/s (single link, without router)

1 $ $ $

LoS – Fixed Wireless access Internet 10 Mbit/s (single link, without router)

1 $ $ $

LoS – Fixed Wireless access Internet 20 Mbit/s (single link, without router)

1 $ $ $

LoS – Fixed Wireless access Internet 50 Mbit/s

CLIN Description of Services Estimated Quantity

Monthly Firm Fixed

Price

Total Monthly

Price

Total Annual Price

LoS – Fixed Wireless access Internet 100 Mbit/s (single link, without router)

1 $ $ $

LoS – Fixed Wireless access Internet 250 Mbit/s (single link, without router)

1 $ $ $

LoS – Fixed Wireless access Internet 500 Mbit/s (single link, without router)

1 $ $ $

LoS – Fixed Wireless access Internet 1 Gbit/s (single link, without router)

1 $ $ $

LoSR – Fixed Wireless access Internet 5 Mbit/s (single link, with managed router)

1 $ $ $

LoSR – Fixed Wireless access Internet 10 Mbit/s (single link, with managed router)

1 $ $ $

LoSR – Fixed Wireless access Internet 20 Mbit/s (single link, with managed router)

1 $ $ $

LoSR – Fixed Wireless access Internet 50 Mbit/s (single link, with managed router)

1 $ $ $

LoSR – Fixed Wireless access Internet 100 Mbit/s (single link, with managed router)

1 $ $ $

LoSR – Fixed Wireless access Internet 250 Mbit/s (single link, with managed router)

1 $ $ $

LoSR – Fixed Wireless access Internet 500 Mbit/s (single link, with managed router)

1 $ $ $

LoSR – Fixed Wireless access Internet 1 Gbit/s (single link, with managed router)

1 $ $ $

Sub-Total $

Grand Total for First Option Year $

1.7.6 SECOND OPTION YEAR PRICES

The Contractor shall provide the services stated below for the Second Option Year of the contract.

As per paragraph 1.7.1 above, prices are in __________ [Insert Currency].

CLIN Description of Services Estimated Quantity

Monthly Firm Fixed

Price

Total Monthly

Price

Total Annual Price

DIN - Direct fiber Internet access at 5 Mbit/s (one active fiber, without router) 4 $ $ $

DIN - Direct fiber Internet access at 10 Mbit/s (one active fiber, without router) 4 $ $ $

DIN - Direct fiber Internet access at 20 Mbit/s (one active fiber, without router) 4 $ $ $

DIN - Direct fiber Internet access at 50 Mbit/s (one active fiber, without router) 4 $ $ $

DIN – Direct fiber Internet access at 100 Mbit/s (one active fiber, without router) 4 $ $ $

DIN – Direct fiber Internet access at 250 Mbit/s (one active fiber, without router) 1 $ $ $

DIN - Direct fiber Internet access at 500 Mbit/s (one active fiber, without router) 1 $ $ $

DIN - Direct fiber Internet access at 1 Gbit/s (one active fiber, without router) 1 $ $ $

DINR - Direct fiber Internet access at 5 Mbit/s (one active fiber, with managed router) 4 $ $ $

DINR - Direct fiber Internet access at 10 Mbit/s (one active fiber, with managed router) 4 $ $ $

DINR - Direct fiber Internet access at 20 Mbit/s (one active fiber, with managed router) 4 $ $ $

DINR - Direct fiber Internet access at 50 Mbit/s (one active fiber, with managed router) 4 $ $ $

DINR – Direct fiber Internet access at 100 Mbit/s (one active fiber, with managed router) 4 $ $ $

DINR - Direct fiber Internet access at 250 Mbit/s (one active fiber, with managed router) 2 $ $ $

DINR - Direct fiber Internet access at 500 Mbit/s (one active fiber, with managed router) 2 $ $ $

DINR - Direct fiber Internet access at 1 Gbit/s (one active fiber, with managed router) 2 $ $ $

LoS – Fixed Wireless access Internet 5 Mbit/s (single link, without router)

1 $ $ $

LoS – Fixed Wireless access Internet 10 Mbit/s (single link, without router)

1 $ $ $

LoS – Fixed Wireless access Internet 20 Mbit/s (single link, without router)

1 $ $ $

LoS – Fixed Wireless access Internet 50 Mbit/s

CLIN Description of Services Estimated Quantity

Monthly Firm Fixed

Price

Total Monthly

Price

Total Annual Price

LoS – Fixed Wireless access Internet 100 Mbit/s (single link, without router)

1 $ $ $

LoS – Fixed Wireless access Internet 250 Mbit/s (single link, without router)

1 $ $ $

LoS – Fixed Wireless access Internet 500 Mbit/s (single link, without router)

1 $ $ $

LoS – Fixed Wireless access Internet 1 Gbit/s (single link, without router)

1 $ $ $

LoSR – Fixed Wireless access Internet 5 Mbit/s (single link, with managed router)

1 $ $ $

LoSR – Fixed Wireless access Internet 10 Mbit/s (single link, with managed router)

1 $ $ $

LoSR – Fixed Wireless access Internet 20 Mbit/s (single link, with managed router)

1 $ $ $

LoSR – Fixed Wireless access Internet 50 Mbit/s (single link, with managed router)

1 $ $ $

LoSR – Fixed Wireless access Internet 100 Mbit/s (single link, with managed router)

1 $ $ $

LoSR – Fixed Wireless access Internet 250 Mbit/s (single link, with managed router)

1 $ $ $

LoSR – Fixed Wireless access Internet 500 Mbit/s (single link, with managed router)

1 $ $ $

LoSR – Fixed Wireless access Internet 1 Gbit/s (single link, with managed router)

1 $ $ $

Sub-Total $

Grand Total for Second Option Year $

1.7.7 THIRD OPTION YEAR PRICES

The Contractor shall provide the services stated below for the Third Option Year of the contract.

As per paragraph 1.7.1 above, prices are in __________ [Insert Currency].

CLIN Description of Services Estimated Quantity

Monthly Firm Fixed

Price

Total Monthly

Price

Total Annual Price

DIN - Direct fiber Internet access at 5 Mbit/s (one active fiber, without router) 4 $ $ $

DIN - Direct fiber Internet access at 10 Mbit/s (one active fiber, without router) 4 $ $ $

DIN - Direct fiber Internet access at 20 Mbit/s (one active fiber, without router) 4 $ $ $

DIN - Direct fiber Internet access at 50 Mbit/s (one active fiber, without router) 4 $ $ $

DIN – Direct fiber Internet access at 100 Mbit/s (one active fiber, without router) 4 $ $ $

DIN – Direct fiber Internet access at 250 Mbit/s (one active fiber, without router) 1 $ $ $

DIN - Direct fiber Internet access at 500 Mbit/s (one active fiber, without router) 1 $ $ $

DIN - Direct fiber Internet access at 1 Gbit/s (one active fiber, without router) 1 $ $ $

DINR - Direct fiber Internet access at 5 Mbit/s (one active fiber, with managed router) 4 $ $ $

DINR - Direct fiber Internet access at 10 Mbit/s (one active fiber, with managed router) 4 $ $ $

DINR - Direct fiber Internet access at 20 Mbit/s (one active fiber, with managed router) 4 $ $ $

DINR - Direct fiber Internet access at 50 Mbit/s (one active fiber, with managed router) 4 $ $ $

DINR – Direct fiber Internet access at 100 Mbit/s (one active fiber, with managed router) 4 $ $ $

DINR - Direct fiber Internet access at 250 Mbit/s (one active fiber, with managed router) 2 $ $ $

DINR - Direct fiber Internet access at 500 Mbit/s (one active fiber, with managed router) 2 $ $ $

DINR - Direct fiber Internet access at 1 Gbit/s (one active fiber, with managed router) 2 $ $ $

LoS – Fixed Wireless access Internet 5 Mbit/s (single link, without router)

1 $ $ $

LoS – Fixed Wireless access Internet 10 Mbit/s (single link, without router)

1 $ $ $

LoS – Fixed Wireless access Internet 20 Mbit/s (single link, without router)

1 $ $ $

LoS – Fixed Wireless access Internet 50 Mbit/s

CLIN Description of Services Estimated Quantity

Monthly Firm Fixed

Price

Total Monthly

Price

Total Annual Price

LoS – Fixed Wireless access Internet 100 Mbit/s (single link, without router)

1 $ $ $

LoS – Fixed Wireless access Internet 250 Mbit/s (single link, without router)

1 $ $ $

LoS – Fixed Wireless access Internet 500 Mbit/s (single link, without router)

1 $ $ $

LoS – Fixed Wireless access Internet 1 Gbit/s (single link, without router)

1 $ $ $

LoSR – Fixed Wireless access Internet 5 Mbit/s (single link, with managed router)

1 $ $ $

LoSR – Fixed Wireless access Internet 10 Mbit/s (single link, with managed router)

1 $ $ $

LoSR – Fixed Wireless access Internet 20 Mbit/s (single link, with managed router)

1 $ $ $

LoSR – Fixed Wireless access Internet 50 Mbit/s (single link, with managed router)

1 $ $ $

LoSR – Fixed Wireless access Internet 100 Mbit/s (single link, with managed router)

1 $ $ $

LoSR – Fixed Wireless access Internet 250 Mbit/s (single link, with managed router)

1 $ $ $

LoSR – Fixed Wireless access Internet 500 Mbit/s (single link, with managed router)

1 $ $ $

LoSR – Fixed Wireless access Internet 1 Gbit/s (single link, with managed router)

1 $ $ $

Sub-Total $

Grand Total for Third Option Year $

1.7.8 FOURTH OPTION YEAR PRICES

The Contractor shall provide the services stated below for the Fourth Option Year of the contract.

As per paragraph 1.7.1 above, prices are in __________ [Insert Currency].

CLIN Description of Services Estimated Quantity

Monthly Firm Fixed

Price

Total Monthly

Price

Total Annual Price

DIN - Direct fiber Internet access at 5 Mbit/s (one active fiber, without router) 4 $ $ $

DIN - Direct fiber Internet access at 10 Mbit/s (one active fiber, without router) 4 $ $ $

DIN - Direct fiber Internet access at 20 Mbit/s (one active fiber, without router) 4 $ $ $

DIN - Direct fiber Internet access at 50 Mbit/s (one active fiber, without router) 4 $ $ $

DIN – Direct fiber Internet access at 100 Mbit/s (one active fiber, without router) 4 $ $ $

DIN – Direct fiber Internet access at 250 Mbit/s (one active fiber, without router) 1 $ $ $

DIN - Direct fiber Internet access at 500 Mbit/s (one active fiber, without router) 1 $ $ $

DIN - Direct fiber Internet access at 1 Gbit/s (one active fiber, without router) 1 $ $ $

DINR - Direct fiber Internet access at 5 Mbit/s (one active fiber, with managed router) 4 $ $ $

DINR - Direct fiber Internet access at 10 Mbit/s (one active fiber, with managed router) 4 $ $ $

DINR - Direct fiber Internet access at 20 Mbit/s (one active fiber, with managed router) 4 $ $ $

DINR - Direct fiber Internet access at 50 Mbit/s (one active fiber, with managed router) 4 $ $ $

DINR – Direct fiber Internet access at 100 Mbit/s (one active fiber, with managed router) 4 $ $ $

DINR - Direct fiber Internet access at 250 Mbit/s (one active fiber, with managed router) 2 $ $ $

DINR - Direct fiber Internet access at 500 Mbit/s (one active fiber, with managed router) 2 $ $ $

DINR - Direct fiber Internet access at 1 Gbit/s (one active fiber, with managed router) 2 $ $ $

LoS – Fixed Wireless access Internet 5 Mbit/s (single link, without router)

1 $ $ $

LoS – Fixed Wireless access Internet 10 Mbit/s (single link, without router)

1 $ $ $

LoS – Fixed Wireless access Internet 20 Mbit/s (single link, without router)

1 $ $ $

LoS – Fixed Wireless access Internet 50 Mbit/s

CLIN Description of Services Estimated Quantity

Monthly Firm Fixed

Price

Total Monthly

Price

Total Annual Price

LoS – Fixed Wireless access Internet 100 Mbit/s (single link, without router)

1 $ $ $

LoS – Fixed Wireless access Internet 250 Mbit/s (single link, without router)

1 $ $ $

LoS – Fixed Wireless access Internet 500 Mbit/s (single link, without router)

1 $ $ $

LoS – Fixed Wireless access Internet 1 Gbit/s (single link, without router)

1 $ $ $

LoSR – Fixed Wireless access Internet 5 Mbit/s (single link, with managed router)

1 $ $ $

LoSR – Fixed Wireless access Internet 10 Mbit/s (single link, with managed router)

1 $ $ $

LoSR – Fixed Wireless access Internet 20 Mbit/s (single link, with managed router)

1 $ $ $

LoSR – Fixed Wireless access Internet 50 Mbit/s (single link, with managed router)

1 $ $ $

LoSR – Fixed Wireless access Internet 100 Mbit/s (single link, with managed router)

1 $ $ $

LoSR – Fixed Wireless access Internet 250 Mbit/s (single link, with managed router)

1 $ $ $

LoSR – Fixed Wireless access Internet 500 Mbit/s (single link, with managed router)

1 $ $ $

LoSR – Fixed Wireless access Internet 1 Gbit/s (single link, with managed router)

1 $ $ $

Sub-Total $ VAT (if applicable) $

Grand Total for Fourth Option Year $”

1.8 GRAND TOTAL PRICE

GRAND TOTAL CONTRACT PRICE, INCLUDING ALL OPTION YEARS

Demarcation Installation $

Base Period Total Price $

First Option Year Total Price $

Second Option Year Total Price $

Third Option Year Total Price $

Fourth Option Year Total Price $

GRAND TOTAL FIRM-FIXED PRICE

FOR BASE YEAR PLUS ALL OPTION YEARS $

F. DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

As stated in paragraphs C and E above, based on requests for clarifications received through prospective offerors’ questions, an additional breakdown of services is hereby added to identify the requirement of router provision for both Fiber and Wireless services.

These different services resulted in changes to different paragraphs of Section 1, Block 20, Description/Specifications/Work Statement. Therefore, Section 1, Continuation to SF- 1449, Schedule of Supplies/Services, Block 20, Description/Specifications/Work Statement is hereby deleted in its entirety and replaced to read as follows:

“CONTINUATION TO SF-1449

RFQ NUMBER 19MX53-22-Q-0023

SCHEDULE OF SUPPLIES/SERVICES, BLOCK 20

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

1.9. SCOPE OF WORK

The Contractor shall provide professional-grade, Dedicated Internet Services, transported over fiber optic and delivered through individual fiber optic ports at the CTSEF, as well as Dedicated Internet access using wireless LoS, for the exclusive use of the U.S.

Government.

The contractor shall be able to provide internet services, within a variety of speed categories and IP configurations available, without having to run additional infrastructure. The desired intervals for circuit bandwidths are 5 Mbps, 10 Mbps, 20 Mbps, 50 Mbps, 100 Mbps, 250 Mbps, 500 Mbps and 1Gbps.

Service shall be available 24-hours per day, 7 days per week, and 52 weeks per year, and each one of the links must be “always on” with unlimited usage. Connectivity services shall include 24x7 help desk technical support capable of responding to requests in no more than three hours.

The availability of this circuit shall not be less than 99.9 percent over the contract period of performance.

1.10. DESCRIPTION OF SERVICES

The required services under this contract are listed below:

1.10.1 FIBER OPTIC DEMARCATION INSTALLATION

NAME: FIBER OPTIC DEMARCATION

DESCRIPTION:

Fiber optic immersion from two different network nodes (Points of Presence) of the service provider, along different pathways, into the NEC entry point Manhole in Presa Falcon Avenue, between Casa de la Moneda Street (North side) and Presa las Virgenes Street (South side) and terminated into a fiber patch panel. The connection from the CTSEF to the service provider's network node shall be fiber optic all the way without changing technologies along the route.

EQUIPMENT TO BE INCLUDED:

Fiber optic distribution panel and cable organizer.

TYPE OF SERVICE: Demarcation

1.10.2 LINE OF SIGHT – MICROWAVE ANTENNA DEMARCATION

NAME:

WIRELESS AND OVER THE AIR ANTENNA -

DEMARCATION

DESCRIPTION:

Wireless connection with Line of Sight from the nearest Point of Presence network connection, to the CTSEF room rooftop, includes conduit, antenna mount.

The wireless connection shall have the capacity to provide up to 1Gbps speed.

Equipment to be included:

Complete microwave antenna system. Tower, Microwave antennas, amplifier, TX/RX unit, and Power supply to support for the complete system.

TYPE OF SERVICE: Demarcation

1.10.3 DIN - DIRECT FIBER INTERNET ACCESS (ONE ACTIVE FIBER,

WITHOUT ROUTER)

Description: Direct Internet access service.

Connectivity services shall include 24x7 help desk technical support, the links must be “always on” with unlimited usage. Services shall be able to operate for a minimum of 30 minutes in the event of power outage.

One active fiber

Secondary fiber (not active, to be used as failsafe only)

No oversubscription. (1:1)

Same Upload/Download speed (Symmetric).

Static Public IP address.

Subnet mask options (/28, /29, /30)

ISP shall provide the following upon activation:

o Default Gateway o Subnet Mask o Usable IP range.

Delivered on Fiber optic port (LC connector)

For reach Internet port, the service will be delivered completely unblocked, allowing all IP protocols to transmit without filters or Proxies as well as without any firewall blocking.

EQUIPMENT TO BE INCLUDED:

1) Gigabit switching equipment with the ability to use two separate fibers from the ISP network, and capacity to provide to the customer side at least 24 fiber optic ports for independent circuits and speeds.

2) UPS battery to support the switch above, for at least 30 minutes in the event of a power disruption.

Type of Service: Network Access Service

1.10.4 DIN - Direct fiber Internet access (one active fiber, with MANAGED router)

Description: Direct Internet Connection.

Connectivity services shall include managed router, 24x7 help desk technical support, the links must be “always on” with unlimited usage. Services shall be able to operate for a minimum of 30 minutes in the event of power outage.

One active fiber

Secondary fiber (not active, to be used as failsafe)

No oversubscription. (1:1)

Same Upload/Download speed (Symmetric)

Includes managed Router.

Managed router from ISP with DHCP service

Static Public IP address.

Subnet mask options (/28, /29, /30)

Delivered on Fiber optic port (LC connector)

For reach Internet port, the service will be delivered completely unblocked, allowing all IP protocols to transmit without filters or Proxies as well as without any firewall blocking.

EQUIPMENT TO BE INCLUDED:

1) Gigabit switching equipment with the ability to use two separate fiber optic WAN ports from the ISP network, and capacity to deliver independent circuits and speeds.

2) Router equipment with at least 24 ports, each port shall be able to manage independent circuits.

3) UPS battery to support services for at least 30 minutes in the event of a power disruption.

Type of Service: Internet access with Managed router service

1.10.5 FIXED WIRELESS ACCESS INTERNET (SINGLE LINK, WITHOUT

ROUTER)

Description: Wireless connection with Line of Sight from the nearest Point of Presence network connection.

Connectivity services shall include 24x7 help desk technical support, the links must be “always on” with unlimited usage. Services shall be able to operate for a minimum of 30 minutes in the event of power outage.

Single route

For temporary use (daily rate)

No oversubscription. (1:1)

Same Upload/Download speed (Symmetric)

Delivered on Fiber optic port (LC connector)

Static Public IP address.

Subnet mask options (/28, /29, /30)

ISP shall provide the following upon activation:

o Default Gateway o Subnet Mask o Usable IP range.

The service will be delivered completely unblocked, allowing all IP protocols to transmit without filters or Proxies as well as without any firewall blocking.

Wireless connection with Line of Sight from the nearest Point of Presence network connection.

EQUIPMENT TO BE INCLUDED:

1) Gigabit switching equipment connected to the Microwave WAN and with capacity to provide at least 24 LAN fiber optic ports for independent circuits and speeds.

2) UPS battery to support services for at least 30 minutes in the event of a power disruption.

Type of Service: fixed wireless, internet access service.

1.10.6 FIXED WIRELESS ACCESS INTERNET (SINGLE LINK, INCLUDES

MANAGED ROUTER)

Description: Wireless connection with Line of Sight from the nearest Point of Presence network connection.

Connectivity services shall include managed router, 24x7 help desk technical support, the links must be “always on” with unlimited usage. Services shall be able to operate for a minimum of 30 minutes in the event of power outage.

Single WIRELESS link

Temporary use (daily rate)

No oversubscription. (1:1)

Same Upload/Download speed (Symmetric)

Includes managed Router.

Managed router from ISP with DHCP service

Static Public IP address.

Subnet mask options (/28, /29, /30)

Delivered on Fiber optic port (LC connector)

The service will be delivered completely unblocked, allowing all IP protocols to transmit without filters or Proxies as well as without any firewall blocking.

EQUIPMENT TO BE INCLUDED:

1) Gigabit switching equipment connected to the Microwave WAN, and capacity to provide independent circuits and speeds.

2) Router equipment with at least 24 fiber optic ports, each port shall be able to manage independent circuits.

3) UPS battery to support services for at least 30 minutes in the event of a power disruption.

Type of Service: Fixed Wireless Access, Managed Internet Service

1.11. DEFINITIONS AND ACRONYMS

Agency – U.S. Government activity at post, supported by the U.S. Embassy, Mexico City, Mexico, except for those agencies not registered under the Embassy’s ICASS Agreement.

Business Day – Monday through Friday from 08:30 to 17:30, except holidays listed in Section 2, DOSAR 652.237-72, “Observance of Legal Holidays and Administrative Leave”.

CFDI – This stands for Comprobante Fiscal Digital por Internet. This is the official electronic invoice that all companies registered before Mexican fiscal authorities (SAT) must provide.

CLIN – Contract Line Item.

Conduit - These are the pipes whose networks are laid within the boundaries of facility not to transfer any fluid but to protect the electrical and optical fibers & cables from external environment.

COR – Contracting Officer's Representative. See Section 2, DOSAR 652.242-70, Contracting Officer's Representative (COR).

CTSEF – Compound Telecommunications Services Entrance Facility. This is a room located outside the compound, where the service provider equipment will be located and services delivered.

DIN – Dedicated Internet Service delivered via fiber optic: each fiber leaving the central office goes to exactly one customer. Such networks can provide excellent bandwidth but are more costly due to the fiber and central office machinery, there is no oversubscription.

DOS – Department of State.

Embassy – Refers to U.S. Embassy Mexico.

FTTH – Fiber to the Home - Internet service where fiber reaches the boundary of the living space, such as a box on the outside wall of a home. Passive optical networks and point-to-point Ethernet are architectures that can deliver triple-play services over FTTH networks directly from an operator's central office. Typically providing between 50Mbit/s and 10 Gbit/s

Government – U.S. Government, including all participating U.S. Government agencies, unless otherwise stated.

GTM – Government Technical Monitor.

IDF - Intermediate Distribution Facility.

IDIQ – Indefinite Delivery Indefinite Quantity.

IFT – “Instituto Federal de Telecomunicaciones” Telecommunications Agency from the Govermnent of Mexico that issues the licences and permits to commercially offer telecommunication goods and services within the country of Mexico.

ISP – Internet Service Provider, i.e. the Contractor.

LoS – Line of Sight

MDF – Main Distribution Facility

NEC – New Embassy Compound.

OBO - Overseas Buildings Operations.

ONT – Optical Network Terminal

Ordering Officer – the Contracting Officer of the Embassy of the United States of America in Mexico.

OSP – Outside Plant Cabling.

POP – Point of Presence.

QOS – Quality of Service.

Services – The services performed, workmanship, and equipment furnished or utilized in the performance of the services.

TSEF – Telecommunications Services Entrance Facility. This is a room located inside the building where the services are distributed to each MDF/IDF.

UPS – Uninterrupted Power Supply.

USG – United States Government.

1.12. DEMARCATION INSTALLATION

The Contractor shall design documents, procure materials, obtain local permits, coordinate with all other utilities (including but not limited to water, sewer, gas, electrical, and any other communication services) and tenants along the telecom service route, install and perform all necessary work to provide infrastructure and Dedicated Internet services for connecting the U.S. Embassy Mexico’s New Embassy Compound (NEC) and remote U.S. Embassy/Consulate Annex locations data links as stated herein.

1.12.1 INFRASTRUCTURE

The Contractor shall supply and install all necessary infrastructure (OSP Single-mode fiber optic cable) to provide data connectivity services from the nearest network Point of Presence (POP), thereby offering data communications services for the New Embassy Compound.

1.12.2 WIRING

The Contractor is responsible for installing and terminating all Contractor equipment and cables within a designated Embassy Compound Telecommunications Services Entrance Facility (CTSEF). All cables must enter the CTSEF underground from a Telecom Manhole installed within 20 meters of the Embassy perimeter. The US Government will be responsible for all underground duct bank installation to the Embassy Compound property line and into the embassy from the aforementioned Telecom Manhole.

All wiring installations shall conform to latest ANSI/EIA/TIA wiring standards.

1.12.2.1 Wiring Termination

Service Provider will furnish, install and terminate the OSP Single Mode fiber cable in the Embassy Compound TSEF room. The fiber tail assembly to be fusion spliced onto the incoming plant fiber optic cable and fiber terminations shall be of LC and/or SC type and will be factory terminated and polished. All electronic equipment must be supported by a local point-of-use UPS engineered for a minimum of 30 minutes run-time.

1.12.3 POINT OF ENTRY

The point of entry will be located in the corner of “Presa Falcón” Avenue and “Presa las Virgenes’ street . The distance from the point of entry to the CTSEF is approximately 100 meters (350 feet) in a straight line.

1.12.4 CONDUITS PROVIDED BY U.S. GOVERNMENT

The U.S. Government will provide at the entry point 4 (four) conduits of 103 mm in diameter (10.3 cm) that will terminate into the CTSEF, to accommodate the necessary wiring/fiber/cables of all internet service providers. The U.S. Government will reserve the right to determine which conduits can be used by the Contractor(s) to enter the CSTEF. Note: this is for all service providers, not for each contractor.

1.12.5 RACK OPTIMIZATION

The U.S. Government will provide two full size racks in the CTSEF to be shared among all internet service providers. The contractor(s) shall make every effort to minimize Rack Unit (RU) usage, while providing the required services in the most redundant way possible. Note: this is for all service providers, not for each contractor.

1.12.6 UNINTERRUPTED POWER SUPPLY

Each Contractor shall provide uninterrupted power supply with a minimum of 30 minutes of backup power for all its installed equipment, the contractor installed equipment shall be located at the CTSEF room. UPS must be rack mounted.

1.12.7 POP IDENTIFICATION

In addition to the above information, each Contractor must label all their fiber cables with the following information: name of the Service provider, Network node name or POP (i.e. “Roma” “Palmas”, etc. ) , the fiber capacity (6/12/24/48 strands, etc.) and the distance to the network node (i.e. 2 km) that is providing the services.

1.12.8 DESIGN & INSTALLATION CRITERIA

The Contractor shall design and construct the Project in accordance with Mexican, DOS, OBO, and International telecommunication codes and standards. All equipment procured and installed under this Contract shall be new and may be inspected by the COR or his/her designee.

1.12.8.1 First Submittal of Installation Documents

The Contractor shall submit to the U.S. Government a first submittal of installation documents (drawings, specifications, calculations and equipment cut sheets), including project schedule within sixty (60) days after contract award. The U.S. Government shall review it and return comments to the Contractor twenty-one (21) days later.

1.12.8.2 Second Submittal of Documents

The Contractor shall submit to the U.S. Government a second submittal within thirty (30) days after receiving comments and return to the USG a revised submittal for the U.S.

Government review. The U.S. Government will provide final comments to the Contractor fourteen (14) days later.

1.12.8.3 Final Set of Documents

The Contractor shall issue the final set of documents within seven (7) days after receiving final Comments.

1.12.8.4 Drawings and Documents Format

Drawings and documents shall be submitted to the COR in the document formats as stated below:

a. Drawings shall be delivered to the U.S. Government in AutoCAD and PDF format.

b. Specifications shall be delivered to the U.S. Government in Word and PDF format.

c. Equipment cut sheets shall be delivered to the U.S. Government in PDF format.

d. Calculations shall be delivered to the U.S. Government in Excel format and PDF format.

1.12.9 AS-BUILT DOCUMENTS AND REPORTS

Once the installation is complete, tested, and commissioned, the Contractor shall submit to the COR a report detailing all products used, test reports and a set of as-built drawings that depict the project in its entirety in Auto CAD format and PDF format.

1.13. INTERNET SERVICES ACTIVATION

1.13.1 CONTRACTOR´S RESPONSIBILITY

The Contractor is responsible to provide measures and tests, ensuring 100% bandwidth reliability and functionality for each service. The contractor is responsible for providing all necessary equipment, accessories, and installation.

1.13.2 BANDWIDTH, SPEED AND IP ADDRESS MODIFICATIONS

The Contractor shall be able to provide multiple and separate internet circuits, delivered through fiber optic ports, with the ability to modify bandwidth, speed and IP address configuration on each one without affecting the rest.

The Government reserves the right to increase or decrease the bandwidth requirement for each Internet service, within 30 days written notice to the Contractor.

1.13.3 24-HOUR DEDICATED SERVICE

Internet Service Provider (ISP) shall provide dedicated (not shared or bundled) leased channel high-speed access to the Internet; data transport media must be fiber optic, terrestrial connectivity. Twenty-four (24) hours uplink. Post Internet Service Provider (ISP) connection must be "always on" with unlimited usage, and must not require the installation of any custom software on the client side.

1.13.4 DIGITAL BANDWIDTH

ISP digital bandwidth is the amount or volume of data that may be sent through the channel, measured in Megabits per second (Mbps), without distortion. Required Bandwidth connection is defined in each service description.

1.13.5 BANDWIDTH AVAILABILITY

For Internet Services the Internet Service Provider must guarantee full contracted bandwidth availability 24X7X365 from the originator side to the ISP’s internet gateway.

Bandwidth sharing between other non-Embassy customers is not allowed. Connection Ratio must be 1/1.

1.13.6 DOWNSTREAM & UPSTREAM

Internet Service or data service transmission from the originating information server towards an end server is referred to as downstream; and a transmission from an end user towards the remote server is referred as upstream; Post Internet Service Provider (ISP) Contention Ratio (downstream / upstream) must be 1:1 /1:1.

1.13.7 QUALITY OF SERVICE

This internet circuit shall be high-end, professional grade service that differs from the residential service. The Quality of Service (QOS) for the connection that represents the level of consistent download capacity provided shall be the higher QOS percentage possible but, at minimum, greater than 99.9% or the highest possible quality of service connection reaching 100%.

ISP connection must NOT use Network Address Translation (NAT).

1.13.8 ROUND TRIP TIME

Internet Service Provider Round Trip Time (RTT) reports the total time in milliseconds

(ms) time to send a small data packet and obtain a reply back; must be 90ms or lower from the ISP router at the NEC to the following addresses in Washington, DC:

169.252.0.0/16 and 169.253.0.0/16

1.13.9 INTERNET PROTOCOLS ACCESS`

ISP must permit the transit of all Internet Protocol (IP) protocols (especially IPSec), including but not limited to, User Datagram Protocol (UDP), Transmission Control Protocol (TCP), and IPSEC to transit without filters or proxies. Unfiltered access to the Internet is required without ISP firewall blocking. Filters or sniffers must not be established, connected, or introduced by the ISP for any Embassy channels. If there are any existing filters, sniffers, restrictions, or proxies, they must be identified, and removed prior lease line circuit installation.

1.13.10 VPN ENCRYPTION DEVICES

Internet Service Provider shall allow the use of Customer VPN encryption devices on each circuit when required. . Any encryption devices will be procured and maintained by the USG.

1.13.11 DETAILED NETWORK TOPOLOGY MAP

Internet Service Provider must provide detailed network topology map that shows all possible paths ISP use for the internet traffic between ISP hub in Mexico City and the ISP hub in United States of America (USA).

1.13.12 REDUNDANCY

Internet Service Provider must have redundancy in the Internet backbone between Mexico and USA. For instance, if NAP of the host country’s backbone fails, NAP Americas, NAP Sprint, or any other alternate backbone paths shall be available.

1.13.13 FAILSAFE MECHANISM

Each circuit shall have a secondary fiber available, along a separate pathway to a different Point of Presence of its network, to guarantee service continuity in the event of physical damage to the main fiber connection. This is the secondary fiber that is requested in the demarc installation.

1.13.14 FAULT-TOLERANCE

Internet Service Provider (ISP) must provide fault-tolerance Fiber Optic connectivity to the very end at the U.S. Embassy Mexico City Compound Telecommunications Service Entrance Facilities (TSEF) Room. This is the secondary fiber that is requested in the demarc installation

1.13.15 NETWORK IDENTIFICATION

1.13.15.1 Public IP Addresses

Internet Service Provider (ISP) shall be able to assign blocks of public usable internet IP addresses (using network mask /28, /29 or /30) on each circuit.

1.13.16 VIRTUAL IP ADDRESSES

Internet Service Provider (ISP) shall provide IP addresses used to identify the single subnet address in Classless Inter-Domain Routing address specification (Network IP address / 28, /29 or /30) or, equivalently, its subnet mask 255.255.255.240, and ISP Gateway IP addresses (virtual IP addresses).

1.13.17 NETWORK DEVICES

Network devices shall comply with the following characteristics:

a. Must not have ZTE, Huawei, Xiaomi and affiliated branded products in use on the internet connection. Post may not enter into contract (or extend or renew contract) with an entity that uses above mentioned equipment, system, or service that uses covered telecommunications equipment or services as a substantial or essential component of any system, or as critical technology as part of any system.

b. Internet Service Provider (ISP) shall permit ping and trace route traffic from 169.252.0.0/16 and 169.253.0.0/16 to the ISP connection service port router interface which terminates Customer VPN encryption device.

c. Services provided by the Internet Service Provider (ISP) shall be delivered with SC or LC interface connectors.

d. Internet Service Provider (ISP) shall provide routers and Data media converters or transmission devices in all cases.

e. Power standard sources shall be 120v/60hz

f. Devices shall be Rack mountable in a standard Commercial off-the-shelf (COTS) rack.

g. One separate or individual physical interface connector is required per service.

1.13.18 SERVICE SUPPORT AND CONTINGENCIES

The Contractor shall warrant service support 7X24X365.

1.13.18.1 Remote Support

The Contractor shall provide remote support on a 7X24X365 basis. For that purpose, the contractor will provide the Government with a direct phone number to contact the Helpdesk or Technical representative.

1.13.18.2 On-Site Support

Whenever remote support is not able to solve any faults or contingencies, the contractor shall provide on-site support. This support may be requested at any time on a 7X24X365 basis and shall be coordinated directly with Embassy’s Contracting Office Representative (COR) or Information Technology (IT) representative from the Embassy Information Systems Center (ISC).

1.13.18.3 Service Availability

Expected service availability and reliability shall be at minimum 99.9%.

1.13.18.4 Back-Up Line

The Contractor shall install a redundant cable or Fiber Optic infrastructure known as backup line with channel state inspection mechanism, in order to verify service connectivity and provide immediate lease line backup connectivity services to the Embassy.

1.13.18.5 Connection with U.S.A. ISP

The contractor shall have direct connection capability with major United States of America…