PWS.pdf

PERFORMANCE WORK STATEMENT

for

848th Supply Chain Management Group

Item Management

Purchase Request/Purchase Instrument

(PR/PI) Support

04 Dec 2019

Prepared by:

Karen McManus

Contract Officer Representative

848 SCMG/ 424 SCMS

(405)736-7040

Karen.mcmanus@us.af.mil

TABLE OF CONTENTS

ACRONYM LIST

1 SECTION I – DESCRIPTION OF SERVICES/GENERAL INFORMATION

1.1 Purpose

1.2 Scope

1.3 Background

1.4 Reference Documents

1.4.1 Government Documents

1.4.2 Other Documents

1.5 Contractor Requirements Description

1.5.1 PR/PI Package Development and Tracking

1.5.2 PR/PI Desk-side Training

1.6 Period and Place of Performance

1.6.1 Period of Performance

1.6.2 Hours of Operation

1.6.3 Place of Performance

1.7 Delivery Schedule

1.8 Reports and Deliverables Schedule

1.8.1 Monthly Status Reports (MSRs)

1.8.2 Deliverables Schedule

1.9 Meetings and Reviews

1.9.1 Initial Contract Performance Reviews (Kick-Off Meetings)

1.9.2 Program Status Reviews

1.10 Program Management

1.11 Expertise and Professional Services

1.12 Government Inspections and Acceptance of Deliverables

1.13 Special Considerations

1.13.1 Security

1.13.1.1 Government Systems

1.13.1.2 Security Clearance

1.13.2 Base and Area Badges

1.13.3 Automated Information Systems (AIS)

1.13.4 Non-Disclosure Agreements

1.14 Special Access to Facilities and Property

1.15 Government-Furnished Supplies, Equipment, Software, and Intangible Property

1.16 Government Program and Contract Management

1.16.1 Government Program Management

1.16.2 Government Contract Management

1.17 Contractor Identification Protocol

1.18 Occupational Safety and Health

1.18.1 Mishap Notifications and Investigations

1.18.2 Safety and Health Provisions and Regulatory Compliance

1.18.3 Applicable Safety Regulations, Air Force Instructions and Specific Requirements

1.18.4 Contractor Safety and Health Program

1.18.5 Emergency Procedures and Installation Safety Requirements

1.18.6 Voluntary Protection Programs (VPP) Elements for Requirements

1.19 Contractor Manpower Reporting Application (CMRA)

1.20 Combating Trafficking in Persons

1.21 Sexual Harassment and Sexual Assault Prevention

1.22 Affirmation Procurement Policy Statement (formerly Green Procurement)

1.23 Travel Requirements

1.24 Government Quality Assurance Surveillance Support

1.25 Continuation of Essential Services during Crisis

2 SECTION II – SERVICES SUMMARY (SS)

2.1 SS Requirements

2.2 Surveillance Methods

3 SECTION III – GOVERNMENT-FURNISHED PROPERTY/SERVICES

3.1 Government-Furnished Property and Services

3.1.1 Government-Provided Office Space, Equipment, and Software

3.1.2 Utilities

3.1.3 Telephone

3.1.4 Custodial Services

3.1.5 Refuse Collection

3.1.6 Base Civil Engineering

3.1.7 Emergency Medical Services

3.1.8 Fire and Emergency Services

3.1.9 Security Police

3.1.10 Forms and Publications

3.1.11 Local Area Network (LAN)

3.1.12 Disposal of Hazardous Material (HAZ-MAT)

3.1.13 Locked Areas

Attachment 1 – OJT- Desk-side Training

Attachment 2 – Status Updates

Attachment 3 – Government-Furnished Software

Table 3.A – Government-Furnished Software

ACRONYM LIST

A&AS Advisory and Assistance Services

ACPS Automated Contract Preparation System

AFB Air Force Base

AFI Air Force Instruction

AFMAN Air Force Manual

AFMC Air Force Materiel Command

AFMCI Air Force Materiel Command Instruction

AFOSH Air Force Occupational Safety and Health

AFPD Air Force Policy Directive

AFSCSUP Air Force Sustainment Center Supplement

AIS Automated Information Systems a.m. Ante Meridiem

AMC Acquisition Method Code

CAC Common Access Card

CDRL Contract Data Requirements List

CEM Comprehensive Engine Management System

CFR Code of Federal Regulations

CMRA Contractor Manpower Reporting Application

CO Contracting Officer

COR Contracting Officer’s Representative

CST Contractor Support Team

DART Days Away, Restricted, and/or Transfer Case Incident Rate

DID Data Item Description

DM Data Manager

DoD Department of Defense

DOR Delivery Order Request

DSN Defense Switched Network

EAR Electronic Amendment Request

ES Equipment Specialist

FAR Federal Acquisition Regulation

FY Fiscal Year

GFP Government Furnished Property

HAZ-MAT Hazardous Material

IAW In Accordance With

IM Item Manager

IUID Item Unique Identification

J&A Justification and Approval

LAN Local Area Network

MM Material Manager

MSR Monthly Status Report

N/A Not Applicable

NAC National Agency Check NACI National Agency Check with Inquiries

ACRONYM LIST (cont.)

NDA Non-disclosure Agreement

OJT On-the-job Training

OPR Office of Primary Responsibility

OSHA Occupational Safety and Health Administration

PI Purchase Instrument p.m. Post Meridiem

PM Program Manager

PMS Production Management Specialist

PR Purchase Request

PRPS Purchase Request Process System

PWS Performance Work Statement

QASP Quality Assurance Surveillance Plan

RAD Requirements Approval Document

SASS Streamlined Acquisition Strategy Summary

SAW Screening Analysis Worksheet

SCMG Supply Chain Management Group

SCMS Supply Chain Management Squadron

SDC Standard Desktop Configuration

SME Subject Matter Expert

SOW Statement of Works

SS Services Summary

TCIR Total Case Incidence Rate

USAF United States Air Force

VPP Voluntary Protection Program

WIP Work-in-Progress

1 SECTION I – DESCRIPTION OF SERVICES/GENERAL INFORMATION

1.1 Purpose

The purpose of this effort is to provide the 848th Supply Chain Management Group (SCMG) with

Item Management business process support, using a dedicated Contractor Support Team (CST) who are subject matter experts (SMEs) in training and assisting Item Managers (IMs), Material

Managers (MMs), and Production Management Specialists (PMS) in the development and processing of complete packages for Purchase Requests (PRs), also referred to as Purchase

Instruments (PIs), henceforth PR/PI. This support includes assisting IM/MM/PMSs with the tracking of PR/PIs in the Purchase Request Process System (PRPS) throughout the process and encompasses PR/PI packages submitted for items managed by IM/MM/PMSs that work in the four Squadrons of the 848 SCMG at Tinker Air Force Base (AFB), Oklahoma (OK). Squadrons within the 848 SCMG include the 421st Supply Chain Management Squadron (SCMS), 422

SCMS, 423 SCMS, and the 424 SCMS. The Contractor shall provide an IM/MM/PMS support team that shall provide logistics support and serve as “troubleshooters” for problems and issues that arise during the PR/PI process. The tracking of PR/PIs in PRPS includes analyzing, researching, information gathering, organizing, and developing PR/PI status reports for the 848

SCMG leadership.

1.2 Scope

The scope of this effort is for supply chain management logistical services and advisory and assistance services (A&AS) tasks, inclusive of Item Management support business processes, as defined in Section 1.5 (paragraphs 1.5.1 and 1.5.2) and Table 1.5.1 herein.

1.3 Background

Prior organic positions were rendered into a PR cell outside the 848 SCMG organization. This action took subject matter experts in the PR/PI process out of the 848 SCMG. The cell was later disbanded, and the workload returned to the 848 SCMG IM/MM/PMSs without sufficient manpower and experienced personnel. Instead, the Item Management community has faced continuous personnel turnover, particularly in IM/MM/PMS positions. This experience deficiency, combined with on-going changes to the PRPS system, have caused the need for

Contractor assistance. Current organic capability does not have the needed bandwidth and domain expertise in the 848 SCMG to provide specialized on-the-job desk-side PRPS process training. The use of Contractor personnel allows additional training capability for IM/MM/PMSs as system and processes changes occur. Because the PRPS system, along with the gated PR/PI processes, continue to undergo development, there is a need for Contractor support to work alongside the 429 SCMS, augmenting the process to push new guidance out to the 848 SCMG community. The CST communicates with the 429 SCMS/GUMA to ensure PRPS regulatory compliance in the 848 SCMG. Due to the volume of workload within the 848 SCMG and because of the complexity and dollar value of the PR packages, the Government seeks expertise and assistance for effective and efficient processing of repair and spares purchase requirements for weapon system readiness and sustainment. This support is critical to fiscal year budget execution of buy and repair requirements and allows for more accurate and faster results in processing 848 SCMG PR/PI packages to eliminate delays in contract awards. The capability gained from this contract is to increase the needed bandwidth and domain expertise required to achieve the volume and desired effective and efficient processing of spares purchase and repair requirements for weapon system readiness and sustainment. This requirement directly supports the mission by gaining capability through the CST to reduce administrative lead-time, mitigate rework issues, and ensure quality and compliance.

1.4 Reference Documents

1.4.1 Government Documents

Air Force Materiel Command Instruction (AFMCI) 20-102, Air Force Sustainment Center

Supplement (AFSCSUP), Requirements Definition and Purchase Instrument Development, provides guidance on how to create a PR/PI. This instruction implements Air Force Policy

Directive (AFPD) 20-102/63-101, Integrated Life Cycle Management, and contains Air Force

Materiel Command (AFMC) PI policy for the generation and processing of PRs and Delivery

Order Requests (DORs). This publication may be supplemented at any level, but all direct supplements must be routed to the office of primary responsibility (OPR) of this publication for coordination prior to certification and approval.

The Contractor shall obtain the forms and publications expressly required to perform the work in this PWS via the Internet at www.e-publishing.af.mil. In the event that a form or publication is not available, the Government Contracting Officer’s Representative (COR) will provide the form, instruction, or publication to the Contractor upon written request (email is acceptable) by the

Contractor. In the event that laws, regulations, technical orders (TOs), AFIs, or AFMCIs change during the term of this PWS, the Contractor shall reference the latest version for interpretation of this PWS.

1.4.2 Other Documents

There are no other reference documents that are applicable to this PWS.

1.5 Contractor Requirements Description

The CST shall assist 848 SCMG PRPS users by advising on and troubleshooting PR/PIs in PRPS and by tracking initiations and amendments to resolve on-going disconnects. The CST shall provide on-the-job (OJT) desk-side training to IM/MM/PMSs in the 421, 422, 423, and 424

SCMS in the development, processing, and tracking of complete packages for PI/PRs in PRPS and shall provide a monthly report (Attachment 1) on all training conducted as part of the

Monthly Status Report (MSR) to the COR and Contracting Officer (CO). The CST shall assist in research and error analysis in Internal and External Reworks (also referred to as AFMC Form

“709” processing) and Electronic Amendment Requests (EARs), and shall assist IM/MM/PMSs in creating amendments and resolving EARs received from Buyers. The CST shall meet with

IM/MM/PMSs, Engineers, Equipment Specialists (ESs), and Screening Technicians to resolve and clear EARs within three business days and shall work with IM/MM/PMSs to correct http://www.e-publishing.af.mil/

Justification and Approval (J&A) forms in rework for Sources Sought Synopsis issues. The

Contractor shall provide OJT and assist with initiating screenings to modify technical data by placing expired Screening Analysis Worksheets (SAWs), also referred to as “761s/762s,” into screening and shall assist in finding resolution of rescreening issues from reworks or EARs. The

CST shall assist the 848 SCMG Data Manager (DM) in reducing Contract Data Requirements

Lists (CDRL) backlogs in PRPS when determined and requested by the DM or by PM/COR for this effort and shall assist IM/MM/PMSs with initiating, uploading, and reviewing CDRLs, and shall provide OJT desk-side CDRL training. The Contractor shall assist in reviewing applicable

PR/PI documents and forms to ensure quality packages are submitted and shall provide enterprise support critical to fiscal year budget planning and execution of buy requirements to support weapon system sustainment and warfighter readiness. The Contractor shall assist IM/MM/PMSs in expediting PR/PIs to Contracting and shall assist in following up with various document constraints while providing desk-side training. The CST shall be responsible for updating various process guides used in the 848 SCMG to ensure policies and procedures are in compliance with

AFMCI 20-102, AFSCSUP, and with local policy and instructions set forth by the PRPS functional offices (429 SMCS/GUMA). The CST shall communicate when necessary with the

429 SCMS/GUMA personnel to ensure the 848 SCMG is in compliance with PRPS guidance, and shall attend and participate in various PR/PI meetings, such as the Crosstalk forum, between the

948 SCMG/429 SCMS/GUMA and the 848 SCMG personnel on PR/PI processing. The CST shall support open lines of communication with the 429 SCMS/GUMA, and when necessary, shall channel PRPS system, policy, and process questions to the 429 SCMS for work-arounds as representatives of the 848 SCMG IM/MM/PMS community. (CDRL A001)

1.5.1 PR/PI Package Development and Tracking

Contractor personnel shall have significant subject matter expertise, providing assistance and advice, and shall be fully capable to support PR/PI package development. Contractor support shall include, but is not limited to, the following:

Perform Screening Analysis Worksheets (SAWs; AFMC Forms 761 and 762)

Assist with Market Research Reports, J&As, and Sources Sought Synopses in PRPS

Assist with Quality Requirements (AFMC Form 807) in PRPS

Assist with Surplus (AFMC Form 813) in PRPS

Assist with uploading CDRLS, Statement of Works (SOWs), and PWSs in PRPS.

Assist the 848 SCMG DM in reducing CDRL backlogs in PRPS when requested by the

848 SCMG

Assist with uploading all applicable attachments for buy and repair PR/PI packages (i.e., the Acquisition Plan, Streamlined Acquisition Strategy Summary (SASS), Requirements

Approval Document (RAD), Contract Security Classification Specification (DD Form

254), and the Inherently Governmental Function Determination forms in PRPS)

Assist with Item Unique Identification (IUID) and Item Description on PR/PIs

Use PRPS and have access to the Automated Contract Preparation System (ACPS)

Provide assistance and advice on required forms for DORs

Assist with internal and external procurement reworks (“709” processing)

Assist with conducting research and error analysis on PR/PI issues in PRPS

Provide weekly status and summary of PR/PIs to the 848 SCMG, (for example, provide status percentage on basic spares buys not in procurement)

Prepare various status briefing charts when requested by the 848 SCMG

Maintain and update various PR/PI process guides used in the 848 SCMG to ensure policies and procedures are in compliance with AFMCI 20-102, AFSCSUP, and with local policy and instructions set forth by the PRPS functional offices (429

SMCS/GUMA)

Provide a monthly report (Attachment 1) to the COR and CO on training conducted as part of the MSR (CDRL A001)

Provide monthly report (Attachment 2) to the COR and CO on status updates as part of the MSR (CDRL A001)

Provide status to the IM/MM/PMSs, ESs, and Engineers on updates from the Oracle

Application Express database on work completed and work-in-progress (WIP)

Assist with backlog of PR/PI rework requiring manual corrections and oversight

Assist in troubleshooting, identifying issues, and determining necessary actions to resolve work stoppages with problem PR/PIs

Assist IM/MM/PMSs with AFMC Form 761 and 762 processing, to include meeting together with IM/MM/PMSs, Buyers, and Engineers to discuss source removals, Acquisition Method Code (AMC) changes, and qualification requirements

Track and review PR/PI status and contact PR/PI initiators when activities are needed to move the PR/PI to the next step in the process and be able to identify missing documents needed to complete a PR/PI package

Assist IM/MM/PMSs on following-up with ES and Engineers on PR/PI package forms

The estimated numbers of tasks performed each year shown in Table 1.5.1 are intended to be a general guide and to provide insight into the general distribution of workload tasks. The

Contractor shall prepare MSRs and include Attachments 1 and 2, summarizing work completed each month. (CDRL A001)

Table 1.5.1 Estimated PR Item Management Support Task Volume

Tasks Estimated Number Performed during Each Period of Performance

SAW Requests performed by Contractor (761/762) 10

Assisted IM/MM/PMSs with SAW requests (761/762) 50

Rework (EAR) 7000

Assisted IM/MM/PMS with PR/PI/DORs 800

Problem PR/PIs Resolved 450

Status Updates (Attachment 2) 5,500

Provided Interpersonal PR Training (attachment 1)

1.5.2 PR/PI Desk-side Training

The Contractor shall provide OJT desk-side training to IM/MM/PMSs in the 421, 422, 423, and 424

SCMS in the development, processing, and tracking of complete PR/PI packages in PRPS. The

Contractor shall provide details of all training conducted each month by completing Attachment 1 of this PWS. The Contractor shall provide a copy of Attachments 1and 2 as part of the MSR.

(CDRL A001)

Examples of training include, but are not limited to, the following:

Preparing and processing PR/PIs and uploading all required documents in PRPS

Preparation of fiscal year (FY) closeout; for example, how and when to initiate FY advanced

PR/PIs

Creating First Article and Comprehensive Engine Management System (CEMS) tracking line items

How to locate, complete, process, amend, and modify documents and forms in in PRPS

How to review Visual Workbasket and learn what actions to take

Understand the gated processes and what the set timelines are for tracking metrics

PR/PI amendment, cancellation, and modification procedures

How to de-commit funds; for example, on PR/PIs that are not expected to award by FY closeout

How to unlock PR/PIs to commit funds

How to review the SAW to determine additional PR/PI attachment requirements

How to coordinate activities in PRPS

Provide desk-side OJT training on shipping, packaging, and transportation in PRPS

Provide desk-side OJT CDRL training, to include but not limited to, initiating and uploading

CDRLs in PRPS

1.6 Period and Place of Performance

1.6.1 Period of Performance

The period of performance for this requirement is five (5) years, comprised of a 1-year basic period and four (4) 1-year option periods. The Government may exercise an additional option of up to six months. However, in no instance shall the total performance period exceed five (5) years.

1.6.2 Hours of Operation

During all applicable periods of performance, Contractor personnel shall provide on-site support a minimum of eight (8) hours per business day, forty (40) hours per week. The Contractor shall provide notice to the COR and CO when 40 hours per week are not met. The Contractor shall comply with on-site core hours of 8:00 a.m. to 4:00 p.m., Monday through Friday, excluding

Federal holidays (Table 1.6.2) and base closure dates. Base closure dates for each calendar year are determined by the Base Commander. The Contractor may utilize flexible hours. Flexible hours are starting 7:00 - 8:00 a.m. and ending 4:00 - 5:00 p.m. The Contractor shall coordinate the use of flexible hours with the COR and CO. On a case-by-case basis, the COR may approve flexible work days, to include weekends, for the sole purpose of meeting the minimum hour requirements.

At least one Government employee must be present in the work area when Contractor personnel are on-site.

Table 1.6.2 - Federal Holidays

New Year’s Day January 1st *

Martin Luther King, Jr.’s Birthday 3rd Monday in January

Presidents’ Day/Washington’s Birthday 3rd Monday in February

Memorial Day Last Monday in May

Independence Day July 4th *

Labor Day 1st Monday in September

Columbus Day 2nd Monday in October

Veterans Day November 11th *

Thanksgiving Day 4th Thursday in November

Christmas Day December 25th *

* If the date falls on a Saturday, the holiday will be observed on the preceding

Friday. If the date falls on a Sunday, the holiday will be observed on the following Monday.

1.6.3 Place of Performance

The Contractor shall perform work on-site for the 848 SCMG at Tinker AFB, OK. Telework is not authorized; however, the COR may approve situational telework on a case-by-case basis. When requesting telework, the Contractor shall provide the COR ample time in advance to allow for planning and preparation. Any telework must be approved in advance and in writing by the COR.

Note: The efforts outlined in the PWS requires the CST to provide on-the-job (OJT) desk-side training to IM/MM/PMSs in the 421, 422, 423, and 424 SCMS in the development, processing, and tracking of complete packages for PI/PRs in PRPS. This requires the Contractor to be physically on-site at Tinker AFB, OK during the hours of operation as stated in paragraph 1.6.2.

1.7 Delivery Schedule

The delivery schedule for each deliverable is specified in each Contract Data Requirements List

(CDRL).

1.8 Reports and Deliverables Schedule

1.8.1 Monthly Status Reports (MSRs)

The Contractor shall develop, maintain, and deliver an MSR to summarize the progress and status of each task accomplished each month. The Contractor shall ensure that each MSR is complete and accurate and is submitted on time with no more than two (2) errors per month, and late no more than one (1) time per performance period. The Contractor shall submit the first MSR no later than the

15th of the month following the start of the period of performance, with subsequent MSRs submitted not later than the 15th of each month thereafter. The Contractor shall provide MSRs to the

Government Program Manager (PM), COR, and CO, via email, in an electronic format that is compatible with Government software. The format for the reports will be in a format agreed upon between the PM, COR, and the Contractor during the initial Kick-Off Meeting. MSRs shall detail the current program status, to include:

a. Progress of the previous month;

b. Status of contract milestones;

c. Resource expenditures for tasks;

d. Issues or concerns and associated recommendations for resolution;

e. Details of OJT deskside training, identified in Attachment 1;

f. Details of Status Updates, identified in Attachment 2;

f Action Items, if applicable; and g Travel, if applicable.

Before delivery to the Government, the Contractor shall subject the MSR to quality control measures to ensure accuracy of the information contained therein. (CDRL A001)

1.8.2 Deliverables Schedule

Deliverables are due as per the schedule below:

Table 1.8.3 Delivery Schedule

Section CDRL Title Subtitle Due Date

1.5, 1.5.1, 1.5.2, 1.8.1, 1.19, 1.23, and

Attachments

1 and 2

A001 Program Status Report Monthly Status Report

The first MSR due no later than the 15th of the month following the start of the period of performance, with subsequent MSRs submitted not later than the 15th of each month thereafter.

1.9.1 and

1.9.2 A002 Conference Agenda Meeting Agenda

Three (3) business days before the event.

1.9.1 and

1.9.2 A003 Conference Minutes Meeting Minutes

Five (5) business days after the meeting.

1.13.2 N/A

Common Access Card

(CAC) Listing

List of Personnel

Requiring CAC

Within 1 business day of award.

1.13.4 N/A

Non-Disclosure

Agreements (NDAs)

Non-Disclosure

Agreements (NDAs)

Within five (5) business days of award.

1.9 Meetings and Reviews

The Contractor shall attend meetings and reviews in person, via telephone, or by video teleconference. The method of attendance shall be at the discretion of the Government.

1.9.1 Initial Contract Performance Reviews (Kick-Off Meetings)

The Contractor shall attend and shall participate in a Kick-Off Meeting at Tinker AFB, OK, within

30 calendar days after start of performance and within 30 calendar days of the start of each optional performance period, if exercised, to ensure all parties understand the requirements. This meeting shall also be used to discuss progress and achievements made during the preceding performance period, if applicable, as well as any issues requiring the attention of the Government. During the

Kick-Off Meetings, the Contractor shall demonstrate how the Contractor will meet all the requirements of this PWS. The Contractor shall provide meeting agendas, to include briefing charts, and shall provide meeting minutes, and shall track action items associated with the aforementioned meetings. (CDRL A002; CDRL A003)

1.9.2 Program Status Reviews

The Contractor shall participate in semi-annual program status reviews, as approved by the COR, to brief the progress of each assigned task and to solicit input and concurrence of work performed. The

Contractor shall provide agendas, to include briefing charts, and shall provide meeting minutes, and shall track action items associated with the aforementioned reviews. (CDRL A002; CDRL A003)

1.10 Program Management

The Contractor shall develop and maintain processes to evaluate and monitor progress made by the

Contractor in accomplishing the requirements of this PWS.

Section CDRL Title Subtitle Due Date

1.18.6 N/A

Total Case Incidence

Rate (TCIR), Days

Away, Restricted, and/or Transfer Case

Incident Rate (DART), and OSHA Form 300A

TCIR, Days Away, Restricted and/or

DART, and OSHA

Form 300A

Not later than 15th day of

January of each year, or by the end of the period of performance of the contract.

1.18.6 N/A

Contractor Quality

Control Plan Quality Control Plan

Within 10 business days of start of performance.

1.18.4 and

1.18.6 N/A

Contractor Safety and

Health Plan Safety and Health Plan

Within 10 business days of contract award.

1.18.6 N/A Site Safety Checklist Site Safety Checklist

Within 10 business days of contract award.

1.11 Expertise and Professional Services

The Contractor shall furnish professional and technically qualified personnel to perform the services covered by this PWS. The Contractor shall arrange for suitable replacements in the event Contractor personnel are unable to provide services for more than a (5) business day period. The Contractor shall be responsible for management and supervision of Contractor personnel. The Contractor shall identify a technical lead, who shall serve as the primary point of contact for all technical aspects of the required work. This person shall also be a prime provider of the required technical services. No personal services shall be performed. The Contractor shall ensure that Contractor personnel maintain open and professional communication with Government personnel. Complaints validated by the COR will be reported in writing to the CO and the Contractor for action. Failure of the

Contractor to correct validated complaints will be considered a failure to perform. Contractor personnel shall present a professional business casual appearance and good customer service skills.

1.12 Government Inspections and Acceptance of Deliverables

The COR will have the right to reject or to require correction of any deficiencies found in deliverables. In the event of rejection of any deliverable, the COR will notify the Contractor in writing of the specific reasons why the deliverable was rejected. The Contractor shall have 10 business days to correct the rejected deliverable and to resubmit to the COR for re-inspection. For

CDRL submissions, if the COR provides no comments within 10 business days of deliverable receipt, the deliverable will be deemed to have been accepted by the Government. The COR will notify the Contractor within 10 business days if the Government requires additional time to review submissions. Additional time for correction by the Contractor may be granted by the COR on a case-by-case basis.

1.13 Special Considerations

1.13.1 Security

All Contractor personnel shall strictly adhere to all requirements, provisions, and restrictions of the

Privacy Act of 1974 and with Air Force Instruction (AFI) 33-332, Air Force Privacy and Civil

Liberties Program, particularly with regard to personally identifiable information, which is defined as personal information, which if lost, compromised or disclosed without authorization, could result in substantial harm, embarrassment, inconvenience, or unfairness to an individual.

1.13.1.1 Government Systems

Contractor personnel shall not release or remove system documentation, data, or reports generated by or through use of Government systems. The Contractor shall forward all requests for information to the appropriate 448 Supply Chain Management (SCMW) point of contact. The

Contractor shall not use or disclose the data provided by the Government for any purpose or in any manner not specifically authorized or required by the contract and its PWS.

1.13.1.2 Security Clearance

The efforts required for this PWS are expected to be UNCLASSIFIED. Contractor personnel using unclassified automated information systems (AIS), including email, must have a completed favorable National Agency Check With Inquires (NACI) in compliance with Department of

Defense (DoD) 5200.2-R, Personnel Security Program. The Contractor shall complete the application and shall apply for an NAC for any employees not currently having an NAC where the employees will have access to AIS. The Contractor shall diligently pursue obtaining NACs for its employees. The Contractor shall furnish copies of the completed application documents and forms to the COR prior to the start of work.

The Contractor is responsible for safeguarding information of a confidential or sensitive nature.

Failure to safeguard any classified or privileged information which may involve the Contractor, or the Contractor’s personnel, or to which they may have access, may subject the Contractor or the

Contractor’s employees to criminal liability under Title 18, Section 793, of the United States Code.

Provisions of the Privacy Act apply to all records and reports maintained by the Contractor.

Contractor personnel shall be required to obtain and maintain security badges and adhere to installation security requirements.

NOTE: Although the efforts covered by this PWS are expected to be unclassified, if performance should require access to classified data, the Contractor shall ensure that all Contractor personnel having access to the classified data obtain or have a security clearance of SECRET. The

Government will prepare a DD Form 254, Department of Defense Contract Security Classification

Specification, and Contractor personnel shall be required to follow the guidance therein.

1.13.2 Base and Area Badges

The Contractor shall provide a list of personnel requiring common access cards (CACs), e-mail acceptable, to the Government PM within one (1) business day of award. The Contractor shall follow documented procedures in order to be issued a CAC and to obtain access to Government facilities. Upon completion or termination of performance or upon termination of an individual’s employment, the Contractor shall follow exit security procedures, including the return of CACs to the Government. The Contractor shall ensure all Contractor personnel follow the proper instructions for the display of CACs at all times during duty performance. The Government PM will assist Contractor personnel in processing the necessary DoD forms to obtain base or area badges for access to Government facilities to which the Contractor personnel require access in order to perform under this contract. The Government reserves the right to terminate a Contractor’s employee’s access to Government facilities at any time.

1.13.3 Automated Information Systems (AIS)

The Contractor shall not use or divulge any information regarding files, data, processing activities or functions, user identifications, passwords, or other knowledge that may be gained, to anyone who is not authorized to have access to such information. Contractor personnel shall abide by all

Government rules, procedures, and standards of conduct. Contractors requiring access to

Government AIS shall have completed background investigations and security awareness training, prior to AIS access. Contractor personnel shall complete a DD Form 2875, System Authorization

Access Request, prior to accessing certain Government systems, which the Government PM will identify after award. When the period of performance is complete, or terminated, no longer needed for contract performance, or upon completion of employment, or Contractor personnel leave work on this project, they shall have five (5) business days to terminate all their network user accounts and return all Government credentials, including all access cards and base identification badges to the Government PM. The Contractor shall submit written verification to the PM that the identification cards have been turned in. All Contractor personnel who are issued a CAC shall successfully complete Information Assurance training prior to attaining access to the network. All

Contractor personnel shall comply with information assurance policies. The Contractor shall ensure a terminated employee’s network access is removed within two (2) hours of termination notice given to the Contractor employee. The Air Force Communications Squadron reserves the right to terminate the Contractor’s access to the network at any time to preserve the integrity of the local network.

1.13.4 Non-Disclosure Agreements (NDAs)

All Contractor personnel performing under this effort shall complete and sign all required NDAs prior to beginning work. The Contractor shall provide the signed NDAs to the Government PM, with a copy to the CO, within five (5) business days of award. Contractor personnel may have access to various Government data and information systems. All of this information must be protected from disclosure.

1.14 Special Access to Facilities and Property

Access to Government facilities is limited. Therefore, the Contractor shall coordinate required access and usage times and dates for out of the ordinary access through the COR at least one (1) business day prior to the need date. Control of the facilities will remain with the Government.

1.15 Government-Furnished Supplies, Equipment, Software, and Intangible Property

The Contractor shall make prudent use of all Government-furnished supplies, equipment, software, and intangible property. Government-furnished software are identified in Attachment 3. At the conclusion of the contract period of performance, or in the event of contract termination, the

Contractor shall return all unused supplies to the COR. The Contractor shall return all

Government-issued equipment, all software, and all intangible property to the designated

Government equipment custodian in the same condition as received, fair wear and tear acceptable, and shall notify the COR accordingly. All products procured or developed under this contract, tangible or intangible, shall be considered Government property. The Contractor shall ensure all such procured or developed products are in the English language, readable and in a readily retrievable format that requires no additional software or tools beyond those already installed on

Government systems. The Contractor shall ensure all intangible property is secured at the close of each business day. The Contractor shall protect Government property to prevent damage during the period of time the property is in the possession of the Contractor. Contractor personal shall use

Government computers to access only Government systems and not for any activities not directly related to the requirements of this contract. Contractor personnel shall not load on or add to

Government computers any software not provided or approved by the Government. Contractor personnel shall not connect any external devices, storage or otherwise, to any Government computers. The Contractor shall have all Government work-related compact discs or digital video discs scanned by the United States Air Force (USAF) information technology personnel before inserting into any Government computer. Contractor personnel shall not use any personal compact discs or digital video discs in any Government computer. The Contractor shall utilize the Defense

Switched Network (DSN) for long-distance calling when it is available.

1.16 Government Program and Contract Management

1.16.1 Government Program Management

The Government will designate a Government PM for this contract. The Government PM will assist the Contractor in gaining access to all Government systems required to perform approved taskings. Only the Government COR and CO has the authority to review and accept contract deliverables.

1.16.2 Government Contract Management

Responsibility for contracting activities rests solely with the Government CO. No conversation, recommendations, or direction, whether given directly by, or implied by Government personnel, that will affect the scope, schedule, or price of the program covered by this PWS, shall be acted upon by the Contractor unless specifically approved by the Government CO.

1.17 Contractor Identification Protocol

Contractor employees shall identify themselves as Contractor personnel by introducing themselves, or by being introduced, as Contractor personnel and by displaying distinguishing badges, or other visible identification while on the installation and for meetings with Government personnel. In addition, Contractor personnel shall appropriately identify themselves as Contractor employees in telephone conversations and in formal and informal written correspondence. The Contractor shall ensure that the Contractor’s work area is identified as a Contractor work area and is marked with the names of the Contractor personnel and the company for which they work.

1.18 Occupational Safety and Health

The Contractor shall comply with the specific health and safety requirements identified in this

PWS, as well as those of the Occupational Safety and Health Administration (OSHA). The

Contractor shall comply with the health and safety rules of the Government installation that concern related activities not directly addressed in this PWS. The Contractor shall take all reasonable steps and precautions to prevent accidents and preserve the health and safety of Contractor and

Government personnel performing or in any way coming in contact with the performance of this requirement. The Contractor shall take additional immediate precautions identified by the CO for health and safety purposes.

The CO may, by written order, direct Air Force Occupational Safety and Health Instructions as required in the performance of the resulting contract and any adjustments resulting from such direction.

The Contractor shall promptly correct violations of these health and safety rules and requirements as directed by the CO. Failure to correct the violation(s) will be grounds for termination of the contract in accordance with Federal Acquisition Regulation (FAR) 52.249-8, Default.

1.18.1 Mishap Notifications and Investigations

In the event of an accident, if the Government elects to conduct an investigation, the contractor shall cooperate fully and shall assist Government personnel until the investigation is completed. The contractor shall include a provision in each of its subcontracts, requiring subcontractor cooperation and assistance in accident reporting and investigation. The Contractor shall support and comply with the safety investigation and reporting requirements of Air Force

Instruction (AFI) 91-204, Safety Investigations and Reports. The Contractor shall assist with mishap support. In the event of a mishap, the Contractor employee shall take reasonable and prudent action to establish control of the accident or mishap scene, prevent further damage to persons or property, and preserve evidence The Contractor shall promptly provide both verbal and written notification, electronic mail acceptable, to the Government CORs, within one (1) hour of the event, or sooner, if possible.

Mishap notifications shall contain, as a minimum, the following information:

a. Contract, contract number, name and title of person(s) reporting

b. Date, time and exact location of accident/incident

c. Brief narrative of accident/incident (events leading to accident/incident)

d. Cause of accident/incident, if known

f. Name of personnel involved in accident/incident

g. Corrective actions (taken or proposed)

h. Other pertinent information

If requested by the designated CO, the Contractor shall immediately secure the mishap scene/damaged property and impound pertinent maintenance and training records, until released by the Procuring Safety Office. Contractors will not dispose of order data related to a mishap until notified to do so by the CO.

The Contractor shall provide copies of Contractor data related to mishaps, such as Contractor analyses, summaries of investigations, etc., as necessary to support the Government investigation.

1.18.2 Safety and Health Provisions and Regulatory Compliance

The Contractor shall be solely and exclusively responsible for compliance with all federal, state and local laws, the Occupational, Safety and Health Act (Public Law 91-596) and the resulting standards, OSHA Standards 29 CFR 1910 and 1926, as applicable, and for the protection of their http://www.osha.gov/pls/oshaweb/owasrch.search_form?p_doc_type=STANDARDS&p_toc_level=0 employees. Additionally, the Contractor is responsible for the safety and health of all Sub-

Contractor employees, if applicable.

The Contractor shall ensure assigned personnel are adequately trained and qualified for the tasks being performed and brief all personnel on the hazards involved with operations and applicable precautions to be taken. Should unidentified hazards arise, cease operations until actions are taken to eliminate or mitigate hazards to safe levels.

Compliance with the Occupational, Safety and Health Act and other applicable laws and regulations for the protection of Contractor employees shall exclusively the obligation of the Contractor. The

Government will assume no liability or responsibility for the Contractor's compliance or non-compliance with such requirements. The Contractor shall brief all Contractor personnel on the safety requirements of this contract and on hazards associated with prescribed tasks. The

Contractor shall be responsible for compliance with Public Law 91-596 and the resultant standards identified within.

If Subcontractors are applicable, the Contractor is responsible for the safety and health of all subcontractor employees and shall be required to flow down the safety requirements/specification to all Subcontractors. This contract shall in no way require persons to work in surroundings or under working conditions which are unsafe or dangerous to their health. The Contractor shall coordinate and perform work so as not to impact the safety of Government employees or cause damage to

Government property. Contractor employees shall utilize protective equipment and associated safety equipment when necessary. The Contractor shall also protect personnel from hazards generated by the work.

1.18.3 Applicable Safety Regulations, Air Force Instructions, and Specific Requirements

The Contractor’s Safety Program shall clearly define procedures, personnel qualifications, facilities, and required equipment necessary to fulfill the following elements as to the type of work being performed within the scope of the contract. The regulations and Air Force Instructions identified below apply to the services performed under this PWS.

Element/Requirement Referenced Benchmark

OSHA Standards for General Industry 29 CFR 1910

Air Force Occupational Safety, AFMAN 91-203

Fire, and Safety Standards

The US Air Force Traffic Safety Program AFI 91-207

Tinker Air Force Base Supplement (TAFB SUP); AFMAN 31-116

Air Force Motor Vehicle Traffic Supervision

Fire Prevention-Fire Protection Program TAFBI 32-2001

Air Force Motor Vehicle Traffic Supervision, AFI 31-218 and subsequent

Enforcement of State Traffic Laws on DoD Directive 5525.4

Installations

DoD Traffic Safety Program DODI 6055.4

AFMC Supplement to US Air Force Traffic Safety AFI 91-207

Program

Additionally, the Contractor shall ensure that Contractor employees follow the requirements of

TAFB, OK, as outlined below while performing services.

a. Pedestrian Crosswalks: All Contractor personnel shall use the closest crosswalk, or traffic controlled intersection, when crossing the road. Pedestrians shall look both ways to ensure the road is clear before stepping out into the crosswalk. Pedestrians DO NOT have the right of way unless they are already in the crosswalk. Contractor vehicle operators have the same responsibilities as pedestrians, to share the road and mutually observe and yield to pedestrians.

b. Motor Vehicles: The Contractor shall comply with the standards in DoD Directive 5525.4, Enforcement of State Traffic Laws on DoD Installations; DoDI 6055.4, DoD Traffic Safety

Program; AFMAN 31-116 TAFB SUP, Air Force Motor Vehicle Traffic Supervision; AFI 91-207, USAF Traffic Safety Program; and AFI 91-207 AFMC SUP1, US Air Force Traffic Safety

Program. Each applies to all persons at any time on the AF Installation and includes all leased, owned, or privatized property including housing areas. In addition: AFI 13-213, Airfield

Management, shall apply to all Contractors, subcontractors, vendors, commercial delivery companies, and all other private business vehicles who operate on Tinker AFB airfield to include the industrial areas and any buildings or hangars located upon the airfield in support of their mission.

c. Hazardous Communications: Contractor employees shall comply with local requirements of the written program(s) associated with the organizational units they support.

d. Hazardous Energy Control Program Elements (Lockout-Tagout): Contractor employees shall comply with local requirements associated with the organizational units they support with regard to training and Lockout-Tagout procedures.

e. Confined Space Program Elements: Contractor employees shall comply with local requirements associated with the organizational units they support with regard to training requirements, responsibilities of management, entry Supervisor, authorized entrant, and authorized attendants; as well as testing and monitoring requirements and special hazards.

1.18.4 Contractor Safety and Health Plan Program

The Contractor shall establish and maintain a safety and health program detailed in a written

Contractor’s Safety and Health Plan as required by OSHA and shall submit a copy of the plan to the

CO within 10 business days after order issuance. The Contractor shall make available subsequent copies of his Safety and Health Plan for review if required by the CO or cognizant safety office.

1.18.5 Emergency Procedures and Installation Safety Requirements

The Contractor shall comply with emergency rules and regulations enforced at the Government installation. Contractor employees shall follow the direction of Government employees in regard to emergency procedures, i.e., fire, tornado, active shooter, bomb threats. It is the responsibility of the

Contractor to provide guidance and to establish procedures for responding to an emergency for

Contractor’s employees. It is the Contractors' responsibility to account for his employees following an emergency evacuation. Contractor personnel shall participate with Government personnel in all fire and tornado drills at no additional cost to the Government. While on a Government installation the Contractor shall be required to follow applicable installation traffic safety regulations and any applicable safety requirements required by the work center supervisor as it pertains to execution of the contract while in the work center; these may include, but are not limited to, general personal protective equipment such as safety glasses, hearing protection, and hard hats. The Contractor shall comply with base and shop emergency procedures for fire, tornado, etc.

1.18.6 Voluntary Protection Programs (VPP) Elements for Requirements

Voluntary Protection Program (VPP) requirements are specifically applicable to all Contractors working on an Air Force installation. Tinker AFB is in the process of pursuing VPP recognition or has already been recognized under the OSHA (VPP). VPP impacts all "applicable Contractors" operating on the Air Force installations. Applicable Contractors are Contractors that have completed

1000 hours or more within three months on the same contract. The Contractor shall ensure its employees and managers have a comprehensive understanding of VPP and shall fully comply with

OSHA requirements. Contractor personnel shall follow the safety and health rules of Tinker AFB, OSHA, and this PWS. Detailed information on VPP is available on the OSHA website at http://www.osha.gov/dcsp/vpp/index.html. The Contractor shall access the site to ensure his understanding of VPP and how his performance is linked to the Air Force installation’s pursuit of

VPP recognition.

a. Definitions:

(1) Applicable Contractors. These requirements apply only to Contractors whose employees work more than 1000 hours per quarter on a Government installation.

(2) Days Away, Restricted and/or Transfer Case Incident Rate (DART). Number of recordable injuries and illnesses cases per 100 full-time employees resulting in days away from work, restricted work activity and/or job transfer that a site has experienced in a given time frame.

(3) Total Case Incidence Rate (TCIR). Total number of recordable injuries and illness cases per 100 full-time employees that a site has experienced in a given time frame.

http://www.osha.gov/dcsp/vpp/index.html

b. Tinker AFB is in the process of pursuing VPP recognition, or has already been recognized, under the OSHA VPP. VPP impacts all “applicable Contractors” operating on Air Force installations. It is the Contractor’s responsibility to ensure its employees and managers have a comprehensive understanding of VPP as well as full compliance with OSHA requirements.