PRS.pdf

Contract/Task Order Performance Requirements Summary

Performance Objective

Performance Standard

Acceptable Quality Level (AQL)

Method of Surveillance

Proper Packing/Loading/Containerization of Personal Property for Onward Movement.

Part 1, Paragraph A.4, Paragraph A.7

No more than 3% of total number of shipments are incorrectly packed / loaded / containerized per month.

Periodic Inspection

On time Pick- up/Delivery of Personal Property

Part I, Paragraph A.3

No more than 5% per month of the total number of shipments are validated customer complaints for untimely pick-up/ delivery.

Timely pick-up/ return, proper preparation of documentation

A.2.i, Paragraph A.8.a, Paragraph A.8.c.

Paragraph A.8.i

98% on time return of completed, accurate, legible documentation of PPSO per month. 96% on time pick-up of documentation from PPSO per month.

Accurate invoicing of charges

Part 3, Paragraph 4

98% error free invoice submission rate per month.

Maintain adequate facilities and serviceable equipment

Part 1, Paragraph A.10, Paragraph A.7.h

Less than three (3) violations per quarter based on inadequate facilities or unserviceable equipment as outlined in DTR, Appendix E.

Protection and Accountability of Government Owned Containers (GOCs)

A.7.a, Paragraph A.7.a(l ), Paragraph A.7.e, Paragraph A.7.g(l), Paragraph A.7.g(2)

No more than 2% of total number of GOCs improperly protected during this quarter. Less than two (2) failures per month to re-coop GOCs within specified time frame.