PRF79 P-Card QandA.xlsx

XLSX spreadsheet 28 KB Posted

Attached to
Purchase Card (Pcard Program)
Contract number
PRF79
Issued by
Massachusetts

About this file

This document is a Q&A spreadsheet related to a Request for Response (RFR) for a Purchasing Card (P-Card) Program procurement by the Commonwealth of Massachusetts. The primary participants include the Commonwealth's Office of the State Comptroller (CTR), multiple state departments (85 total), municipalities, quasi-governmental agencies, and potential financial institutions bidding on the contract (including PNC Bank, Bank of America, Santander, Citizens Bank, JPMorgan Chase, and TD Bank). The current contract provider is Bank of America, with the last RFP issued in 2010.

The contract covers a statewide purchasing card program with company liability, supporting approximately 418 cards across state agencies with an annual spend of around $16.8 million. The Commonwealth seeks a flexible program allowing entities of all sizes to participate, with no minimum volume thresholds. Key program characteristics include monthly billing, departments paying in full, individual cardholder credit limits between $5,000-$20,000, and department limits between $50,000-$100,000. The program aims to provide a rebate structure that pays directly to the Commonwealth and participating entities, with a 1% Supplier Diversity Program participation goal. The Commonwealth anticipates decreased spending post-pandemic, projecting a volume between $7.5-$10 million for the fiscal year, and is interested in future enhancements like virtual cards and potential accounting system interfaces.

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PRF79 Q&A

Question #Created DateUser CreatedQuestion SubjectQuestionAnswer
109/27/2021Christie McCloskey/PNC BankSection 1.3.6 - Entities Eligible to Use the Resulting ContractPlease provide a list of entities currently utilizing the existing contract of the Commonwealth for establishing purchasing card programs.See attachment for listing of Commonwealth Departments that participate in the program. The other entities fall into three categories, municpalities, quasi-governmental (housing &regional authorities), colleges/district attorney/ other government entties. There are currently 30 municpalities, 10 quasi-governmental and 6 colleges/district attorneys/orther state govt entities.
209/27/2021Christie McCloskey/PNC BankSection 1.3.6 - Entities Eligible to Use the Resulting ContractSection 1.3.6 - Entities Eligible to Use the Resulting Contractn/a
309/27/2021Christie McCloskey/PNC BankSection 1.3.6 - Entities Eligible to Use the Resulting ContractIs the Commonwealth willing to accept a minimum annual volume threshold for participation of various entities that want to utilize the Commonwealth?s contract for establishing purchasing card programs?No, we want this program to be flexible so entities of all sizes can utilize it.
409/27/2021Christie McCloskey/PNC BankSection 1.3.6 - Entities Eligible to Use the Resulting ContractCan you confirm that the Commonwealth wants the aggregate volume of the Commonwealth and all entity participants to be used to determine the annual spend volume achieved, and that the identified rebate percentage would be calculated against each individual entities spend and paid directly to each entity?Yes
509/27/2021Christie McCloskey/PNC BankSection 1.3.6 - Entities Eligible to Use the Resulting ContractIs the Commonwealth willing to accept a separate rebate schedule for participating entities who?s annual spend volume is below a defined threshold?Preference would be the same schedule for all entities but would entertain other options.
609/27/2021Christie McCloskey/PNC BankSection 1.3.6 - Entities Eligible to Use the Resulting ContractIs the Commonwealth willing to accept that use of the Commonwealth?s contract by other entities will need to be based upon the appropriate due diligence and KYC of those entities?Yes
709/27/2021Christie McCloskey/PNC BankSection 1.3.6 - Entities Eligible to Use the Resulting ContractIs the Commonwealth willing to accept that use of the Commonwealth?s contract by other entities will need to be based upon i.) a separate credit approval of those entities and ii.) separate contract with those entities referencing the Commonwealth structure.Yes, the contract is with the Commonwealth but other eligible entities are able to execute agreements off the contract.
809/27/2021Christie McCloskey/PNC BankSection 1.3.6 - Entities Eligible to Use the Resulting ContractIs the Commonwealth willing to accept that the financial institution can deny establishing purchasing card programs for any entity that wants to leverage the Commonwealth?s contract -- based upon the financial institutions risk or KYC parameters?Yes, however in the unlikely event this happens the Commonwealth would like to be made aware and discuss a potential rejection.
909/27/2021Christie McCloskey/PNC BankSection 1.3.6 - Entities Eligible to Use the Resulting ContractRelated to the statement: "Other States and territories with no prior approval by the State Purchasing Agent" - Please clarify this requirement. Does the Commonwealth currently have other States or US Territories utilizing the Commonwealth contract for establishing purchasing card programs?We currently don't have any entities outside of Massachusetts.
1009/27/2021Christie McCloskey/PNC BankSection 1.3.6 - Entities Eligible to Use the Resulting ContractRelated to the state: "Contractors will be responsible for marketing their goods and/or services to Commonwealth Agencies and other eligible entities" -Please describe ways in which your current provider is meeting this requirement.Marketing of goods and services only occurs when requested by departments.
1109/27/2021Christie McCloskey/PNC BankSection 1.3.6 - Entities Eligible to Use the Resulting ContractPlease provide examples of other ?marketing? services the Commonwealth would like to be utilized?Product demos upon request, general question and answer sessions with the Commonwealth and other eligible entities upon request. May be asked to participate in a general meeting with the Commonwealth and other eligible entities.
1209/27/2021Christie McCloskey/PNC BankSection 1.3.6 - Entities Eligible to Use the Resulting ContractDoes this requirement include the financial institution ?prospecting? with agencies or entities for establishing a purchasing card program?No
1309/27/2021Christie McCloskey/PNC BankSection 3.3 - Service Level Agreements (Business Service Level)Related to i)iii) Initiate one-time overrides per transaction - Please define the requirement for ?one-time overrides per transaction?.Occassionally a department will need a single transaction threshold lifted to make a purchase.
1409/27/2021Christie McCloskey/PNC BankSection 4 - Service SpecificationsPlease provide a list of 85 departments within the Commonwealth program?See department attachment
1509/27/2021Christie McCloskey/PNC BankSection 4 - Service SpecificationsPlease provide the following information for each department: a) Number of cards b) Annual purchase volume c) Annual transactionsSee Department attachment
1609/27/2021Christie McCloskey/PNC BankSection 4 - Service SpecificationsHow has use of the purchasing card program changed during the pandemic?P-card program volume and spend increased over the pandemic. It was instrumental in getting PPE into the Commonwealtha and was a useful too for departments so they could quickly pay bills and keep Commonwealth services going.
1709/27/2021Christie McCloskey/PNC BankSection 4 - Service SpecificationsThe RFR defines a fiscal year as beginning July 1st and ending the following June 30th. Is the Commonwealth projecting purchasing volume from July 1st 2021 through June 30th 2022 to decrease to between $7.5MM and $10MM?Yes
1809/27/2021Christie McCloskey/PNC BankSection 4 - Service SpecificationsWhy does the Commonwealth expect purchasing volume to decrease going forward?The pandemic has increased p-card spending. The bulk of the increase was around PPE and hotels, which is no longer needed.
1909/27/2021Christie McCloskey/PNC BankSection 8.4.3 - Reporting and Payment Due DatesPlease describe the purpose, specific requirements and applicability of the grid provided within the RFR to the purchasing card program.As described in Section 8.4.4, the dates in the grid represent OSD's Reporting and Payment Periods for the fiscal year. Reports are Due 45 days after the close of the quarter.
2009/27/2021Christie McCloskey/PNC BankSection 9.1.3.6 - PricingPlease clarify the paragraph referenced within the RFR: Is the Commonwealth requiring the financial institution to provide enhanced rebates to specific entities upon request ? based upon annual purchasing volumes and approval of the Commonwealth? Is this requirement applicable to the purchasing card program / contract?No. OSC is managing the contract. The Rebate is for the totality of the contract not just for one Eligible Entity to request.
2109/27/2021Christie McCloskey/PNC BankGeneral Questions1. Is the Commonwealth willing to use the financial institution?s standard contractual documentation as the starting point of negotiation for mutually acceptable changes that may include specific terms of the RFR required by the Commonwealth?No, we use our standard contract form.
2209/27/2021Elizabeth Moroney/Bank of AmericaOral PresentationShould we be selected for an oral presentation, would that presentation be virtual or in person?Virtual
2309/27/2021Christie McCloskey/PNC BankGeneral Questions2. For FY2021 (i.e. July 1st 2020 to June 30th 2021) please provide the following program metrics i. Annual spend qualifying as Large Ticket ii. Annual spend qualifying as Level IIILevel II - 9.5M over 158 transactions, Level III 3.4M over 22 transactions. These transactions were all related to the pandemic. During a normal year I would expect to see them much lower.
2409/27/2021Christie McCloskey/PNC BankGeneral Questions3. Has the Commonwealth explored opportunities for use of virtual cards / single use card accounts?No, but may be interested for future use.
2509/27/2021Christie McCloskey/PNC BankGeneral Questions4. Can the Commonwealth provide a payment file for analysis for expanding card use?This information is available on CTHRU, where most of the Commonwealth spend is posted.
2609/27/2021Christie McCloskey/PNC BankGeneral Questions5. What strategies has the Commonwealth deployed for expanding card use?Education of how the p-card can be used, highlighting the program during statewide meetings, proposing it as a solution when departments encounter unique payment issues.
2709/27/2021Christie McCloskey/PNC BankGeneral Questions6. Has the Commonwealth encountered specific challenges to expanding card use? If so, please detailThere are some agencies who do not want a p-card as they perceive it as being too risky or too cumbersome to manage.
2809/27/2021Christie McCloskey/PNC BankSection 5 - Supplier Diversity Program (SDP) Participation(Also related to Section B-2 of RFR Response Template) ? Please confirm the direct participation goal associated with this RFR is 1%. If yes, is the 1% based on an annual (calendar year) value of the contract or total value of the contract over the initial term of this Contract (4 years)?SDP participation is required for this Statewide Contract. Although no maximum commitment can be stated, the minimum acceptable commitment is 1%. The commitment percentage is representative of the total contract value for the engagement period. Vendor must meet their commitment year over year
2909/27/2021Christie McCloskey/PNC BankSection 8.1 - Required FormsRelated to the Standard Contract Form and Terms and Conditions - Would the Commonwealth be willing to use the financial institution?s standard contractual documentation as the starting point of negotiation for mutually acceptable changes that may include specific terms from the Standard Contract Form and Terms and Conditions document, in lieu of using the Standard Contract Form?No
3009/27/2021Christie McCloskey/PNC BankSection 7.3.2 - File Size LimitsWill the Commonwealth accept electronic signature(s) on the forms or ink signatures scanned/converted to PDF?Yes
319/27/21Jeffrey Heckman/US BankSpend clarificationsWhat is your current Merchant Negotiated spend?There is no threshhold.
329/27/21Jeffrey Heckman/US BankSection 1.2, Estimated Procurement CalendarYou state in this section and throughout the RFR that you want cards by 1/1/2022. However, the contract award is not scheduled until 11/24/21. This timeframe seems a little unrealistic, particularly considering that there will be two major holidays and the activities associated with the end of the calendar year. Would the State consider updating the schedule to allow for a more reasonable and conservative time frame?This is possible although not probable.
339/27/21Jeffrey Heckman/US BankSpend clarificationsWhat is your current Level III Interchange spend?See question 24.We expect to see these transactions decrease as they were tied to pandemic spending.
349/27/21Jeffrey Heckman/US BankSpend clarificationsHow many of your transactions are for Large Ticket?See question 24.We expect to see these transactions decrease as they were tied to pandemic spending.
359/27/21Jeffrey Heckman/US BankRFP Section 3.3, Service Level AgreementsWhat is the Commonwealth?s Accounting System?Massachusetts Management Accounting and Reporting System (MMARS).
369/27/21Jeffrey Heckman/US BankRFP Section 3.3, Service Level AgreementsWhat are the technical interface requirements to support the Commonwealth?s Accounting System?This would be something that would be discussed after the contract was awarded. The Commonwealth doesn't currently do this but is going through a procurement for a new ERP and would be interested in this in future years.
379/27/21Jeffrey Heckman/US BankParticipating agencies In RFP you state you have 85 agencies, 418 cards and around $16.8MM, but also mention, ?The rebate should be paid directly to the Commonwealth and other participating entities on an annual basis through EFT.? Are there other participating entities currently using the contract and if so, can you provide breakdown of spend of each entity?Yes, there are municipalities and other quasi governmental agencies that use this contract.
389/27/21Christie McCloskey/PNC BankGeneral QuestionsWho is the Commonwealth's current provider of the card program today?Bank of America
399/28/21Christie McCloskey/PNC BankGeneral QuestionsDoes the Commonwealth use a separate expense reporting system or are you using the expense reporting tool from your current provider of the card program?We do not use an expense reporting system.
409/28/21Christie McCloskey/PNC BankSection 3.3 - Service Level Agreement - Technical SLAWhat is the name of the existing accounting system being used by the Commonwealth? What file formats are supported today? Do you currently intake a card file/expense data file from your current provider?No, we do not take a file currently. We would be interested in doing that in the future.
419/28/21Christie McCloskey/PNC BankGeneral QuestionsWhat challenges has the Commonwealth been faced when utilizing the existing card program?
The Commonwealth has had the curent contract for many years, overall it works well. We are hopeful this procurement will show advances in the indurstry.
429/28/21Christie McCloskey/PNC BankGeneral QuestionsWhen was the last time the Commonwealth put forth an RFP for the card program?2010
439/28/21Christie McCloskey/PNC BankGeneral QuestionsPlease describe what specifically has been working well and what needs improvement when working with your existing card program.The RFR has a section for bidders to add their Value Added Services to provide new and valuable information/products that the Commonwealth would benefit from.
4409/30/2021Michelle Braga/Santander Bank, N.A.BD-21-1080-OSD03-SRC01-64108Questions for PFR79n/a
4510/1/21Michelle Braga/Santander Bank, N.A.BD-21-1080-OSD03-SRC01-641081. For program hierarchy and control / billing account setup requirements, please describe the preferred billing / department account structure for program rollout?The Office of the Comptroller (CTR) operates as the program administrator for the Commonwealth program. Under the Commonwealth would be the participating departments and each card holder is part of a department.
4610/1/21Michelle Braga/Santander Bank, N.A.BD-21-1080-OSD03-SRC01-641082. Are cost centers assigned to each department and/or cardholder for reconciliation purposes?Each cardholder is part of a department, so in a sense each department is similar to a cost center.
4710/1/21Michelle Braga/Santander Bank, N.A.BD-21-1080-OSD03-SRC01-641081. How is your current program liability structure setup? Company liability or Individual cardholder liability?Company Liability
4810/1/21Michelle Braga/Santander Bank, N.A.BD-21-1080-OSD03-SRC01-641081. Are cost centers assigned to each department and/or cardholder for reconciliation purposes?Each cardholder is part of a department, so in a sense each department is similar to a cost center.
4910/1/21Michelle Braga/Santander Bank, N.A.BD-21-1080-OSD03-SRC01-64108Is the program setup with a central bill account across each Department and department pays balance (i.e., via issuer ACH auto debit) in full at monthly due date? If not, how are specific departments and cardholders settling /paying their total amount due each month?Yes, departments are billed monthly and are advised to pay in full monthly. It is rare for a Commonwealth department not to pay in full.
5010/1/21Michelle Braga/Santander Bank, N.A.BD-21-1080-OSD03-SRC01-64108What are your current payment terms (i.e., grace days, 5,15,25 with 30 day statement cycle) across the program?The Commonwealth has a 30/25 payment cycle.
5110/1/21Michelle Braga/Santander Bank, N.A.BD-21-1080-OSD03-SRC01-64108How often are posted transactions reconciled?Monthly by each department
5210/1/21Michelle Braga/Santander Bank, N.A.BD-21-1080-OSD03-SRC01-64108Please confirm the existing terms and conditions for department / cardholder delinquency and how the process works?The Commonwealth has several procedures to prevent late payments. Departments are encouraged to pay their bill in full each month.
5310/1/21Michelle Braga/Santander Bank, N.A.BD-21-1080-OSD03-SRC01-64108What is average dollar transaction size across your cards program?$350.00
5410/1/21Michelle Braga/Santander Bank, N.A.BD-21-1080-OSD03-SRC01-64108How much total card exposure (program dollar limit amount) is required for the program?Most departments have credit limits $50,000 - $100,000, with indivudal cardholders $5,0000 - $20,000.
5510/1/21Michelle Braga/Santander Bank, N.A.BD-21-1080-OSD03-SRC01-64108In the response template, Tracker in WORD was on. Should we turn it off prior to responding or is it intentional?Yes, it can be turned off. Thanks for letting us know.
5610/1/21Michelle Braga/Santander Bank, N.A.BD-21-1080-OSD03-SRC01-64108Section C-5 ? Do we have to expand on each point or simply confirm we comply with requirement (ie answer Y/N)While we are looking for bidders to confirm their ability to meet the requirement, we are also looking for prospective bidders to expand upon what they offer in these spaces.
5710/1/21Michelle Braga/Santander Bank, N.A.BD-21-1080-OSD03-SRC01-64108Section C-6 ? Do we have to expand on each point or simply confirm we comply with requirement (ie answer Y/N)While we are looking for bidders to confirm their ability to meet the requirement, we are also looking for prospective bidders to expand upon what they offer in these spaces.
5810/04/2021Kelly Quintanilha/Citizens Bank, N.A.Page 23. C-17 References and reference information and/or requirements on on the Response TemplateMany local government entities do not allow PCard programs. Would the Commonwealth accept any size customer and of any solution within a card program? Could it also be non-government?Preference is a state entity or other governmental body.
5910/04/2021Peter Johnsen/JPMorgan Chase Bank, N.A.RFR Section Number 1.3.6 - page number 8How many eligible entities currently utilize the contract? Can you please provide the number of cards issued and the annual spend for each entity?See attachment
6010/04/2021Peter Johnsen/JPMorgan Chase Bank, N.A.RFR Section Number 1.3.6 - page number 8How is the rebate calculated for the eligible entities?The rebate is the same as the Commonwealths.
6110/04/2021Peter Johnsen/JPMorgan Chase Bank, N.A.RFR Section Number 1.3.6 - page number 8If the bidder identifies a risk or concern as we go through our due diligence process for any new eligible entity are we required to provide cards to that entity?The Commonwealth would like a discussion to take place before any entity would be denied.
6210/04/2021Peter Johnsen/JPMorgan Chase Bank, N.A.RFR Section Number 3.13 - page number 13What are your current billing and payment terms with the existing program, i.e. 30/14 (30 day billing cycle and 14 day grace payment period)?See question 51
6310/04/2021Peter Johnsen/JPMorgan Chase Bank, N.A.RFR Section Number 3.13 - page number 13Would the Commonwealth like to see other billing and payment term options to consider?Yes, the Commonwealth is open to other options.
6410/04/2021TD Bank, N.A. QuestionRFR# PRF79 Response Template, Page 2 of 25, Instructions SectionPlease confirm that TD can remove this section from our response to the template OR that TD must reply with acknowledgement as part of our response to the template.It is prefferred that a bidder not edit the instructions listed on the response template. Failur to comply with the instruction as originally presented on Commbuys may result in disqualification.
6510/04/2021TD Bank, N.A. QuestionRFR# PRF79 Response Template, Page 2 of 25, Instructions Section, Item 3Please clarify that the requirements outlined in this item EXCLUDE the inclusion of documents such as Table of Contents (to outline/organize any/all appendix items/required vendor attachments), Cover Letters, Executive Summaries, Proximity Studies, and/or Vendor Rebate Sheets to supplement the Cost Response (these documents would be provided as text and/or diagrams as stipulated by the Commonwealth and inserted judiciously within the response template)Documents listed in the question are acceptable to include as part of a bidder's response. However, other formatting changes such as rearranging the order of categories/sections to better fit a prospective bidder's narrative is not allowed. Please see item 6, under the instructions for further guidance around allowable supporting attachments.
6610/04/2021TD Bank, N.A. QuestionRFR# PRF79 Response Template, Page 11 of 25, RFP Response Part RFR# PRF79 Response Template, Page 11 of 25, RFP Response PartBidder Minimum Qualifications, Item B-2 – Please confirm that the Commonwealth requests that TD insert (copy/paste) our response to the SDP Plan Form within this section of the response template OR submit as a separate excel via the COMMSBUY sitePlease submit the SDP Plan as a separate excel attachment. However, acknowledgment of the bidder's commitment to SDP participation should occur on the Response Template.
6710/04/2021TD Bank, N.A. QuestionRFR# PRF79 Response Template, Page 12 of 25, RFP Response Part RFR# PRF79 Response Template, Page 12 of 25, RFP Response Part RFR# PRF79 Response Template, Page 12 of 25, RFP Response Part BBidder Minimum Qualifications, Item B-5 – If TD representative(s) can fulfill multiple personnel roles, can TD refer to a previous personnel response OR does the Commonwealth require that TD to reiterate the same personnel information in the appropriate cell?Person can be referenced later in the RFR
6810/04/2021TD Bank, N.A. QuestionBidder Current Environmentally Preferable Products/Practices FormPlease confirm if the Commonwealth requests that TD submit our response to this form separately via the COMMSBUY site OR that TD can incorporate this form and our response within the Response Template? If the latter, can this document be inserted following the Cost Response?This form should be submitted separate from the RFR Response Template, via COMMBUYS.
6910/04/2021TD Bank, N.A. QuestionCOMMBUYS Bid#: BD-21-1080-OSD03-SRC01-64108Would each of the approximately 85 Commonwealth departments that use the Purchase Card program, need to have their accounts debited separately for their own balance owed each month?Each of the department process their own payments.
7010/04/2021TD Bank, N.A. QuestionCOMMBUYS Bid#: BD-21-1080-OSD03-SRC01-64108Are they currently managing their own program, with their own System Admins and separate Online application? Or, is the Commonwealth managing the issuance of cards/deletion of cards, limits, etc for all Departments?CTR is the administrator for all Commonwealth Departments, issuing new cards, limits, etc. Other entities use the contract but adminster their own program.
7110/04/2021TD Bank, N.A. QuestionCOMMBUYS Bid#: BD-21-1080-OSD03-SRC01-64108Do the current benefits of the Commonwealth's P Card program extend to other MA Municipalities (Cities/Towns), if they wanted to set up their own P Card Program (on their own set up and separate liability)? If so, how many MA municipalities are currently under terms based on the Commonwealth's program terms/benefits?Yes, see question 1 for a breakdown.
7210/04/2021TD Bank, N.A. QuestionCOMMBUYS Bid#: BD-21-1080-OSD03-SRC01-64108What accounting system(s) does the Commonwealth (or any of its departments) use that will require interface?The Commonwealth does not interface now but will likely interface when a new ERP is selected.
7310/04/2021TD Bank, N.A. QuestionCOMMBUYS Bid#: BD-21-1080-OSD03-SRC01-64108What is the Commonwealth's current expense reporting process?The Commonwealth uses the current providers system for detailed listings and the monthly payments are processed through our accounting system.
7410/04/2021TD Bank, N.A. QuestionProcurement Exclusions:Are the following exclusions monitored through your internal controls/policy or through current card program provider?

Ø Services from unincorporated vendors

Ø Personal expenses of the Cardholder

Ø Any additional restrictions identified by the Department in its Internal Controls Yes

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