FIS_Centralized_Records_Unit_Solicitation_-_OPM1516R0003.pdf

OPM FIS

Centralized Records Unit Solicitation

Solicitation

OPM1516R0003

United States Office of Personnel Management

FIS Centralized Records Unit Solicitation

Table of Contents

SECTION B – SUPPLIES OR SERVICES AND PRICE/COST

B.1 OVERVIEW

B.2 MINIMUM/MAXIMUM ORDER LIMITATIONS

B.3 FISCAL YEAR ESTIMATES

B.4 NEW REQUIREMENTS

B.5 PHASE IN PERIOD

B.6 TRAVEL COSTS

B.7 CONTRACT LINE ITEM NUMBER (CLIN)

SECTION C – DESCRIPTIONS / SPECIFICATIONS / SOW

C.1 SCOPE OF WORK

C.2 OVERSIGHT OF CONTRACTOR PERSONNEL

C.3 TRAINING

C.4 CONTRACTOR QUALITY CONTROL

C.5 QUALITY ASSURANCE SURVEILANCE PLAN

C.6 PROGRAM MANAGEMENT

C.7 GOVERNMENT FURNISHED PROPERTY

C.8 CONFLICT OF INTEREST RISK MITIGATION

C.9 DELIVERABLE REPORTS AND PLANS

C.10 CENTRALIZED RECORDS UNIT REQUIREMENTS

C.11 CASE MANAGEMENT

SECTION D -- PACKAGING AND MARKING

Reserved

SECTION E – INSPECTION AND ACCEPTANCE

E.1 52.246-4 INSPECTION OF SERVICES - FIXED-PRICE. (AUG 1996)

E.2 52.246-6 INSPECTION – TIME-ANDMATERIAL AND LABOR-HOUR (MAY 2001)

E.3 ASSESSING CONTRACTOR PERFORMANCE

E.4 INVESTIGATIONS QUALITY ASSESSMENT

SECTION F: DELIVERIES OR PERFORMANCE

F.1 52.242-15 STOP-WORK ORDER. (AUG 1989)

F.2 52.242-17 GOVERNMENT DELAY OF WORK. (APR 1984)

F.3 PERFORMANCE

F.4 PLACE OF PERFORMANCE

F.5 ORDERING

F.6 ISSUING TASK ORDERS

F.7 SHIPPING DESTINATION

SECTION G – CONTRACT ADMINISTRATION DATA

G.1 CONTRACTING OFFICER (CO)

G.2 CONTRACTING OFFICER'S REPRESENTATIVE

G.3 LIMITATION OF TECHNICAL DIRECTION FROM THE COR

G.4 CONTRACTOR'S INVOICES

G.5 PAYMENTS

G.6 CONTRACT TERMINATION

G.7 PRICING OF ADJUSTMENTS

SECTION H – SPECIAL CONTRACT REQUIREMENTS

H.1 REPORTS

H.2 SECURITY

H.3 STAFFING AND QUALIFICATIONS

H.4 REQUIRED INSURANCE

H.5 RESPONSIBILITY FOR LOSS, PERSONAL INJURY OF CONTRACTOR PERSONNEL

H.6 ALL ITEMS TO BECOME PROPERTY OF THE GOVERNMENT

H.7 DISCLOSURE OF INFORMATION

H.8 LIMITED DISTRIBUTION OF DATA AND INFORMATION

H.9 CONFIDENTIALITY OF DATA

H.10 REPORTING REQUIREMENTS FOR CONTRACTOR EMPLOYEES AND

SUBCONTRACTORS

H.11 PROFESSIONAL ATTIRE/ENVIRONMENT

H.12 BUSINESS CONTINUITY PLAN

H.13 REIMBURSEMENT TO OPM FOR PROCESSING COSTS, ADJUDICATION, AND RECORD

MAINTENANCE

SECTION I: CONTRACT CLAUSES

I.1 52.252-02 CLAUSES INCORPORATED BY REFERENCE. (FEB 1998)

I.2 52.209-9 UPDATES OF PUBLICLY AVAILABLE INFORMATION REGARDING

RESPONSIBILITY MATTERS (JUL 2013)

I.3 52.215-21 REQUIREMENTS FOR COST OR PRICING DATA OR INFORMATION OTHER THAN

COST OR PRICING DATA - MODIFICATIONS. (OCT 2010) - ALTERNATE III (OCT 1997)

I.4 52.216-18 ORDERING. (OCT 1995)

I.5 52.216-19 – Order Limitations (OCT 1995)

I.6 52.216-22 INDEFINITE QUANTITY. (OCT 1995)

I.7 52.217-8 OPTION TO EXTEND SERVICES. (NOV 1999)

I.8 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

I.9 52.222-42 STATEMENT OF EQUIVALENT RATES FOR FEDERAL HIRES. (MAY 2014)

SECTION J -- LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS

J.1 DOCUMENTS INCORPORATED BY REFERENCE

J.2 ATTACHMENTS

ATTACHMENT 1: Access To OPM It Systems Staffing Change Report Template

ATTACHMENT 2: OPM-FIS Integrity Assurance Control Files Retention Plan

ATTACHMENT 3: OPM Laptop Security Requirements v.1

ATTACHMENT 4: OPM SPECIFIC CONTRACT CLAUSES

PART 1 - GENERAL CONTRACT CLAUSES

1752.200-70 ON-SITE WORKING CONDITIONS (JUL 2005)

1752.205-70 ANNOUNCEMENT OF CONTRACT AWARD (JUL 2006)

1752.209-70 CONTRACTOR PERFORMANCE CAPABILITIES (JUL 2005)

1752.209-71 CONTRACTOR’S KEY PERSONNEL (JUL 2005)

1752.209-72 QUALIFICATIONS OF CONTRACTOR’S EMPLOYEES (JUL 2005)

1752.209-73 STANDARDS OF CONDUCT (JUN 2006)

1752.209-74 ORGANIZATIONAL CONFLICTS OF INTEREST (JUL 2005)

1752.209-75 REDUCING TEXT MESSAGING WHILE DRIVING (OCT 2009)

1752.223-71 Environmentally Preferable Products and Services (Feb 2013)

1752.224-71 FREEDOM OF INFORMATION ACT REQUESTS (SEP 2009)

1752.232-73 SMALL BUSINESS INVOICE REQUIREMENTS (OCTOBER 2012)

1752.232-74 PROVIDING ACCELERATED PAYMENT TO SMALL BUSINESS

SUBCONTRACTORS (OCT 2012)

1752.233-70 OPM PROTEST PROCEDURES [APPLICABLE TO SOLICITATIONS ONLY] (DEC

2010) 122

1752.237-70 NON-PERSONAL SERVICES (JUL 2005)

PART 2 - INFORMATION TECHNOLOGY CONTRACT CLAUSES

1752.224-70 Definition of Terms (Dec 2015) 1752.224-72 Access to Contractor Information Technology (IT) Systems (Dec 2015) 1752.224-73 Protecting Information (Dec 2015) 1752.224-74 Privacy Act (Dec 2015) 1752.224-75 Information Protection Policies and Procedures (Dec 2015)

1752.224-76 Compliance with Information Protection Requirements (Dec 2015) 1752.224-77 Information Security Incidents (ISI) (Dec 2015) 1752.224-78 Information Security Inspections (Dec 2015) 1752.224-79 Suspension of Contract for Security Concerns (Dec 2015) 1752.239-70 Internet Protocol Version 6 (IPV6) Compliance (Dec 2015) 1752.239-72 Access to OPM Information Technology (IT) Systems (Dec 2015) 1752.239-73 Section 508 Standards (Dec 2015) 1752.239-75 Information System Security Requirements (Dec 2015) 1752.239-76 Security Assessment and Authorization (SA&A) (Dec 2015) 1752.239-77 Federal Reporting Requirements (Dec 2015) 1752.239-78 Cloud Computing (Dec 2015) 1752.239-80 Information Technology (IT) Security and Privacy Awareness Training (Dec 2015) 1752.239-81 Specialized IT Security Awareness Training (Dec 2015) 1752.239-82 HSPD-12 Compliance (Dec 2015) 1752.239-83 Secure Technical Implementation (Dec 2015) 1752.239-84 Data Protection Requirements (Dec 2015) 1752.239-85 Security Monitoring and Alerting Requirements (Dec 2015) 1752.239-86 Contractor Information Technology (IT) System Oversight / Compliance (Dec 2015) 1752.242-71 Return of OPM and OPM-Activity-Related Information (Dec 2015) 1752.242-72 Secure Destruction of All OPM and OPM-Activity-Related Information (Dec 2015) 1752.242-73 Mandatory Requirement for Contractor Return of all OPM-Owned and Leased Computing and Information Storage Equipment (Dec 2015) APPENDIX A: Information Technology Contract Clause Usage Guidance APPENDIX B: Information Technology Contract Clause Deliverables

ATTACHMENT 5: GUIDANCE AND POLICY LISTING

SECTION K – REPRESENTATIONS, CERTIFICATIONS AND OTHER STATEMENTS OF

OFFERORS

K.1 52.204-8 ANNUAL REPRESENTATIONS AND CERTIFICATIONS (JAN 2016)

K.2 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (JUL 2013)

SECTION L -- INSTRUCTIONS, CONDITIONS AND NOTICES TO BIDDERS

L.1 52.215-1 INSTRUCTIONS TO OFFERORS – COMPETITIVE ACQUISITION (JAN 2004)

L.2. 52.215-20 REQUIREMENTS FOR COST OR PRICING DATA OR INFORMATION OTHER

THAN COST OR PRICING DATA (OCT 2010) ALTERNATE IV (OCT 2010)

L.3 52.216-1 TYPE OF CONTRACT (APR 1984)

L.4 52.233-2 SERVICE OF PROTEST (SEP 2006)

L.5 INSTRUCTIONS FOR PREPARING PROPOSALS

SECTION M -- EVALUATION FACTORS FOR AWARD

M.1 GENERAL

M.2 TECHNICAL EVALUATION FACTORS

M.3 PRICE PROPOSAL EVALUATION

M.4 FAR 52.217-5 EVALUATION OF OPTIONS (JUL 1990)

M.5 AWARD

SOLICITATION, OFFER AND AWARD 1. THIS CONTRACT IS A RATED ORDER

UNDER DPAS (15 CFR 700)

RATING PAGE OF PAGES

2. CONTRACT NUMBER 3. SOLICITATION NUMBER 4. TYPE OF SOLICITATION 5. DATE ISSUED 6. REQUISITION/PURCHASE NUMBER

CODE7. ISSUED BY 8. ADDRESS OFFER TO (If other than item 7)

NOTE: In sealed bid solicitations "offer" and "offeror" mean "bid" and "bidder".

SOLICITATION

9. Sealed offers in original and copies for furnishings the supplies or services in the Schedule will be received at the place specified in item 8, or if hand carried, in the depository located in until local time

CAUTION - LATE Submissions, Modifications, and Withdrawals: See Section L, Provision No. 52.214-7 or 52.215-1. All offers are subject to all terms and conditions contained in this solicitation.

10. FOR

INFORMATION

CALL:

A. NAME B. TELEPHONE (NO COLLECT CALLS)

AREA CODE NUMBER EXTENSION

C. E-MAIL ADDRESS

11. TABLE OF CONTENTS

(X) SEC. DESCRIPTION PAGE(S) (X) SEC. PAGE(S)DESCRIPTION

A

B

C

D

E

F

G

H

I

J

K

L

M EVALUATION FACTORS FOR AWARD

INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS

REPRESENTATIONS, CERTIFICATIONS AND OTHER

STATEMENTS OF OFFERORS

PART IV - REPRESENTATIONS AND INSTRUCTIONS

LIST OF ATTACHMENTS

PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACH.

CONTRACT CLAUSESSOLICITATION/CONTRACT FORM

SUPPLIES OR SERVICES AND PRICES/COSTS

DESCRIPTION/SPECS./WORK STATEMENT

PACKAGING AND MARKING

INSPECTION AND ACCEPTANCE

DELIVERIES OR PERFORMANCE

CONTRACT ADMINISTRATION DATA

SPECIAL CONTRACT REQUIREMENTS

NOTE: Item 12 does not apply if the solicitation includes the provisions at 52.214-16, Minimum Bid Acceptance Period.

OFFER (Must be fully completed by offeror)

12. In compliance with the above, the undersigned agrees, if this offer is accepted within calendar days (60 calendar days unless a different period is inserted by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the set opposite each item, delivered at the designated point(s), within the time specified in the schedule.

13. DISCOUNT FOR PROMPT PAYMENT

(See Section I, Clause No. 52.232-8)

14. ACKNOWLEDGMENT OF AMENDMENTS

(The offeror acknowledges receipt of amendments to the SOLICITATION for offerors and related documents numbered and dated):

10 CALENDAR DAYS (%) 20 CALENDAR DAYS (%) 30 CALENDAR DAYS (%) CALENDAR DAYS(%)

DATEAMENDMENT NO.AMENDMENT NO. DATE

15A. NAME AND

ADDRESS

OF OFFER-

OR

CODE FACILITY 16. NAME AND THE TITLE OF PERSON AUTHORIZED TO SIGN OFFER

(Type or print)

15B. TELEPHONE NUMBER

AREA CODE NUMBER EXTENSION

15C. CHECK IF REMITTANCE ADDRESS IS

DIFFERENT FROM ABOVE - ENTER SUCH

ADDRESS IN SCHEDULE.

17. SIGNATURE 18. OFFER DATE

AWARD (To be completed by Government)

19. ACCEPTED AS TO ITEMS NUMBERED 20. AMOUNT 21. ACCOUNTING AND APPROPRIATION

22. AUTHORITY FOR USING OTHER THAN FULL OPEN COMPETITION:

10 U.S.C. 2304 (c) ( )41 U.S.C. 3304(a)

24. ADMINISTERED BY (If other than Item 7)

26. NAME OF CONTRACTING OFFICER (Type or print)

IMPORTANT - Award will be made on this Form, or on Standard Form 26, or by other authorized official written notice.

AUTHORIZED FOR LOCAL REPRODUCTION

Previous edition is unusable

23. SUBMIT INVOICES TO ADDRESS SHOWN IN

(4 copies unless otherwise specified)

25. PAYMENT WILL BE MADE BY

27. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

28. AWARD DATE

CODE

ITEM

STANDARD FORM 33 (REV. 6/2014)

Prescribed by GSA - FAR (48 CFR) 53.214 (c)

SEALED BID (IFB)

NEGOTIATED (RFP)

(Hour) (Date)

PART I - THE SCHEDULE PART II - CONTRACT CLAUSES

5 197

U.S. Office of Personnel Management, Office of Procurement Operations, Attn: Leslie Henderson 1137 Branchton Rd, Boyers PA 16018

United States Office of Personnel Management Office of Procurement Operations

OPM1516R0003

JC Thieme or Leslie Henderson FISRFP2016@opm.gov

82 184

03/23/2016

SECTION B – SUPPLIES OR SERVICES AND PRICE/COST

B.1 OVERVIEW

The Office of Personnel Management (OPM), through its Office of Procurement Operations (OPO) on behalf of the Federal Investigative Service (FIS), contracts here, in the broadest terms, for contractor provided centralized records unit investigative support services considered necessary to deliver, in part, the FIS mission. The following sections of this contract, as supplemented by attachments thereto, cover in significant detail the contemplated services required of the contractor. The contractor is responsible, unless otherwise provided for by contract, for all labor, materials, equipment and supervision necessary to deliver the work successfully Contractor provided investigative support services include, but are not necessarily limited to, the following general tasks: 1) review of National Agency Checks (NAC) items, 2) Case scheduling of items in the IES, 3) Request and review items as the items are completed, and 4) Miscellaneous processing functions.

B.2 MINIMUM/MAXIMUM ORDER LIMITATIONS

The Government intends to award, as a result of this solicitation, a single Indefinite Delivery, Indefinite Quantity Contract against which task orders shall be placed during the period of performance. Reference is hereby made to FAR 16.504 and FAR 52.216-22. A “task-order contract” means, in this application, a contract for non-personal services that does not procure or specify a firm quantity of services (other than a minimum or maximum quantity) and that provides for the issuance of orders for the performance of tasks during the period of the contract. The Government anticipates issuing fixed-price task orders, using the fixed unit-priced (FUP) CLINs identified in Section B.7 and estimated quantities, with ceiling prices which shall be adjusted using the actual number of completed CLINs during a given period of performance.

At time of contract award the Government shall simultaneously execute the first task order. Said task order shall satisfy the guaranteed minimum requirement for this contract.

In accordance with FAR 16.504 (a) quantity limits may be stated as number of units or as dollar values. The contract must require the Government to order and the contractor to furnish at least a stated minimum quantity of services. For this contract, the minimum quantity of investigative support services to be ordered by the Government are those fixed-price units associated with performance for the first quarter of Fiscal Year 2017. Said minimum quantity is estimated to be 2,000,000 units. Units may be distributed across the different FUP CLINs as determined by the Government during performance. Adjustments for actual units completed by the contractor during a given period of performance shall be made by the Government. In addition, if ordered, the contractor must furnish any additional quantities, not to exceed the stated maximum. The stated maximum for this contract is 50,000,000 units which may be distributed across any combination of FUP CLINs up to and including the last date to order.

B.3 FISCAL YEAR ESTIMATES

OPM Federal Investigative Services (FIS) will provide the Contractor with an estimate of work for each CLIN for the upcoming fiscal year (FY). Said estimates are provided for the contractor’s reference only. Throughout a given FY the Government will provide updates to these estimates.

B.4 NEW REQUIREMENTS

OPM may require new service requirements for background investigations that are not covered by existing CLINs. Upon the Contracting Officer's determination that the requirement is within the scope of the contract, OPM may solicit a proposal from the Contractor to satisfy the new requirement. Upon agreement of the parties to the Contractor's proposal, OPM will modify the Contract adding the new requirement. Alternatively, the parties may agree that the new work be performed under existing CLINs. In the event that the parties cannot reach such an agreement, OPM reserves the right to solicit proposals from other potential providers or add/order the new items via a change order.

B.5 PHASE IN PERIOD

The first six months of this contract are considered a phase in period, commencing with the Notice to Proceed (NTP). NTP is hereby defined as authorization issued by the Government for the contractor to proceed with the work. It may be issued at the same time as the first task order or at some later date after which the Contractor has satisfied any and all contract pre-requisite submissions. The Contractor will be assigned work immediately following the NTP and the issuance of a task order. Any timeliness disincentives (F.3.3.1) will be waived during the phase in period. Any quality and program management disincentives (F.3.3.2, F.3.3.3) will be enforced during the phase in period.

B.6 TRAVEL COSTS

Contractors should incorporate all appropriate costs, including any anticipated travel costs, into their fixed unit prices. However, on very limited occasions, OPM may reimburse the Contractor for travel costs outside those incorporated into their firm fixed CLIN prices, but only if the travel in question could not have been reasonably anticipated as part of the contractors expected expenses for completing required contract deliverables. Any such travel and the amount of any travel reimbursement must be approved in advance by OPM. The Contractor personnel will be reimbursed for his/her time (per the appropriate CLIN), travel, and expenses in accordance with the Joint Federal Travel Regulations and Federal regulations governing compensation of witnesses. If a customer agency requires that Contractor personnel appear on their behalf, OPM will coordinate the request with the Contractor.

B.7 CONTRACT LINE ITEM NUMBER (CLIN)

The Contractor will perform all services as specified in the Statement of Work (SOW), attachments, and references to this Contract. Fixed unit prices are listed below.

Base Period of Performance: Notice to Proceed Date through September 30, 2018 CLIN Product Unit Price

0001 SIIF/SSIF - Updated to No Pertinent Information or Referred 0002 SIIF - Updated to Acceptable Attached, Issues, or Record 0003 SSIF - Updated to Acceptable Attached, Issues, or Record 0004 SIIC - Updated to Issues 0005 SSIC - Updated to Issues

0006 FBFN/FBIF/SFPN - Updated to Classifiable No Record, No Pertinent Information, Name Check Only No Arrest, No Record, or Unclassifiable

0007 FBFN/FBIF/SFPN Classifiable Record, Issues, Name Check Only Arrest, or Referred

0008 FBIN/SFBN - Updated to Acceptable Attached, Issues, Not Available, Referred, or Record Inconclusive

0009 FBIN/SFBN - Updated to No Pertinent Information or No Record

0010 DCII/SDCI - Updated to No Pertinent Information, Not Located, No Record, Not Available, Referred, or Record

0011 DCIF/SDCF - Updated to Acceptable Attached, Acceptable, Deleted, Discrepant, Issues, No Pertinent Information, Not Located, No Record, Not Available, Referred, Record Inconclusive, or Record

0012 CRED - Updated to Acceptable Attached, Acceptable, Frozen Credit File, Issues, No Pertinent Information, or No Record

0013 SESE - Updated to Acceptable Attached, Acceptable, or No Record

0014 MILD - Updated to No Record, Not Available, or Referred

0015 MILD - Updated to Not Located or Unable to Contact

0016 MILD - Updated to Acceptable, Discrepant, or Issues

0017 NARA MILR - Updated to No Record, Not Available, or Referred

0018 NARA MILR - Updated to Not Located or Unable to Contact

0019 NARA MILR - Updated to Acceptable, Discrepant, or Issues

0020 DPRIS MILR - Updated to No Record, Not Available, or Referred

0021 DPRIS MILR - Updated to Not Located or Unable to Locate

0022 DPRIS MILR - Updated to Acceptable, Discrepant, or Issues

0023 IMM/SIMM – Updated to Record

0024 IMM/SIMM - Updated to Discrepant, Referred, or Unable to Locate

0025 IMM/SIMM - Updated to Not Available or Record Inconclusive

0026 INVA - Updated to Acceptable Attached, Issues, No Pertinent Information, No Record, Not Available, Referred, or Record Inconclusive

0027 SSN - Updated to Acceptable Attached, Acceptable, Discrepant, or Issues

0028 BVS - Updated to Acceptable Attached, Acceptable, Discrepant, Issues, Not Completed, No Record, or Referred

0029 OUTS - Updated to Acceptable Attached, Issues, Record Inconclusive, or Unable to Locate

Base Period of Performance: Notice to Proceed Date through September 30, 2018

0030 NATG - Updated to Referred

0031 CGIN - Updated to Issues, No Record, or Not Available

0032 PUBH - Updated to Acceptable Attached, Acceptable, Discrepant, Issues, or No Record

0033 PERI - Updated to Acceptable Attached, Acceptable, No Pertinent Information, or No Record

0034 PERI – Updated to Record

0035 PERI - Updated to Issues

0036 FNCN - Updated to No Pertinent Information, No Record, Referred, Record

0037 NCIC - Updated to No Record or Record

0038 BAR - Updated to Issues or No Record

0039 BAR - Updated to Acceptable Attached, Acceptable, Referred, or Undeliverable

0040 SCHR - Updated to Issues, No Record, Referred, Record Inconclusive, Unable to Locate, or Unclassifiable

0041 Inquiries

0042 Tiered Case Telephone Calls – Updated to Acceptable Attached, Discrepant, Fee Required, Issues, Not Located, No Record, Not Available, Acceptable Confidential Source, Issues Confidential Source, Referred, Record Inconclusive, Release Required, Subject Unknown, or Unable to Contact

0043 EMPL Verification Records via TALX -

0044 EDUC Records via National Student Clearinghouse (NSC) -

0045 FINL Bankruptcy Records via Public Access to Court Electronic Records

(PACER) -

Per Hour CLINs 0101 Short Term (89 days or less) Per Hour Misc. Clerical Support (Pennsylvania) 0102 Short Term (89 days or less) Per Hour Misc. Technical Support (Pennsylvania) 0103 Short Term (89 days or less) Per Hour Misc. Clerical Support for special cases

/ projects (DC area / Ft Meade)

0104 Short Term (89 days or less) Per Hour Misc. Technical Support for special cases / projects (DC area / Ft Meade)

0105 Long Term (over 90 days) Per Hour Misc. Clerical Support for special cases / projects (Pennsylvania)

0106 Long Term (over 90 days) Per Hour Misc. Technical Support for special cases / projects (Pennsylvania)

0107 Long Term (over 90 days) Per Hour Misc. Clerical Support for special cases / projects (DC area / Ft Meade)

0108 Long Term (over 90 days) Per Hour Misc. Technical Support for special cases

Option Period One: October 1, 2018 through September 30, 2019

1001 SIIF/SSIF - Updated to No Pertinent Information or Referred 1002 SIIF - Updated to Acceptable Attached, Issues, or Record 1003 SSIF - Updated to Acceptable Attached, Issues, or Record 1004 SIIC - Updated to Issues 1005 SSIC - Updated to Issues

1006 FBFN/FBIF/SFPN - Updated to Classifiable No Record, No Pertinent

1007 FBFN/FBIF/SFPN Classifiable Record, Issues, Name Check Only Arrest, or

1008 FBIN/SFBN - Updated to Acceptable Attached, Issues, Not Available, 1009 FBIN/SFBN - Updated to No Pertinent Information or No Record

1010 DCII/SDCI - Updated to No Pertinent Information, Not Located, No Record, 1011 DCIF/SDCF - Updated to Acceptable Attached, Acceptable, Deleted, 1012 CRED - Updated to Acceptable Attached, Acceptable, Frozen Credit File, 1013 SESE - Updated to Acceptable Attached, Acceptable, or No Record

1014 MILD - Updated to No Record, Not Available, or Referred

1015 MILD - Updated to Not Located or Unable to Contact

1016 MILD - Updated to Acceptable, Discrepant, or Issues

1017 NARA MILR - Updated to No Record, Not Available, or Referred

1018 NARA MILR - Updated to Not Located or Unable to Contact

1019 NARA MILR - Updated to Acceptable, Discrepant, or Issues

1020 DPRIS MILR - Updated to No Record, Not Available, or Referred

1021 DPRIS MILR - Updated to Not Located or Unable to Locate

1022 DPRIS MILR - Updated to Acceptable, Discrepant, or Issues

1023 IMM/SIMM – Updated to Record

1024 IMM/SIMM - Updated to Discrepant, Referred, or Unable to Locate

1025 IMM/SIMM - Updated to Not Available or Record Inconclusive

1026 INVA - Updated to Acceptable Attached, Issues, No Pertinent Information, No

1027 SSN - Updated to Acceptable Attached, Acceptable, Discrepant, or Issues

1028 BVS - Updated to Acceptable Attached, Acceptable, Discrepant, Issues, Not

1029 OUTS - Updated to Acceptable Attached, Issues, Record Inconclusive, or

Option Period One: October 1, 2018 through September 30, 2019

1030 NATG - Updated to Referred

1031 CGIN )- Updated to Issues, No Record, or Not Available

1032 PUBH - Updated to Acceptable Attached, Acceptable, Discrepant, Issues, or

1033 PERI - Updated to Acceptable Attached, Acceptable, No Pertinent

1034 PERI – Updated to Record

1035 PERI - Updated to Issues

1036 FNCN - Updated to No Pertinent Information, No Record, Referred, Record

1037 NCIC - Updated to No Record or Record

1038 BAR - Updated to Issues or No Record

1039 BAR - Updated to Acceptable Attached, Acceptable, Referred, or

1040 SCHR - Updated to Issues, No Record, Referred, Record Inconclusive, Unable

1041 Inquiries

1042 Case Tiered Case Telephone Calls – Updated to Acceptable Attached, Discrepant, Fee Required, Issues, Not Located, No Record, Not Available, Acceptable Confidential Source, Issues Confidential Source, Referred, Record

1043 EMPL Verification Records via TALX -

1044 EDUC Records via National Student Clearinghouse (NSC) -

1045 FINL Bankruptcy Records via Public Access to Court Electronic Records

(PACER)

1101 Short Term (89 days or less) Per Hour Misc. Clerical Support (Pennsylvania) 1102 Short Term (89 days or less) Per Hour Misc. Technical Support (Pennsylvania) 1103 Short Term (89 days or less) Per Hour Misc. Clerical Support for special cases

1104 Short Term (89 days or less) Per Hour Misc. Technical Support for special

1105 Long Term (over 90 days) Per Hour Misc. Clerical Support for special cases /

1106 Long Term (over 90 days) Per Hour Misc. Technical Support for special cases

1107 Long Term (over 90 days) Per Hour Misc. Clerical Support for special cases /

1108 Long Term (over 90 days) Per Hour Misc. Technical Support for special cases

Option Period Two: October 1, 2019 through September 30, 2020

2001 SIIF/SSIF - Updated to No Pertinent Information or Referred 2002 SIIF - Updated to Acceptable Attached, Issues, or Record 2003 SSIF - Updated to Acceptable Attached, Issues, or Record 2004 SIIC - Updated to Issues 2005 SSIC - Updated to Issues

2006 FBFN/FBIF/SFPN - Updated to Classifiable No Record, No Pertinent

2007 FBFN/FBIF/SFPN Classifiable Record, Issues, Name Check Only Arrest, or

2008 FBIN/SFBN - Updated to Acceptable Attached, Issues, Not Available, 2009 FBIN/SFBN - Updated to No Pertinent Information or No Record

2010 DCII/SDCI - Updated to No Pertinent Information, Not Located, No Record, 2011 DCIF/SDCF - Updated to Acceptable Attached, Acceptable, Deleted, 2012 CRED - Updated to Acceptable Attached, Acceptable, Frozen Credit File, 2013 SESE - Updated to Acceptable Attached, Acceptable, or No Record

2014 MILD - Updated to No Record, Not Available, or Referred

2015 MILD - Updated to Not Located or Unable to Contact

2016 MILD - Updated to Acceptable, Discrepant, or Issues

2017 NARA MILR - Updated to No Record, Not Available, or Referred

2018 NARA MILR - Updated to Not Located or Unable to Contact

2019 NARA MILR - Updated to Acceptable, Discrepant, or Issues

2020 DPRIS MILR - Updated to No Record, Not Available, or Referred

2021 DPRIS MILR - Updated to Not Located or Unable to Locate

2022 DPRIS MILR - Updated to Acceptable, Discrepant, or Issues

2023 IMM/SIMM – Updated to Record

2024 IMM/SIMM - Updated to Discrepant, Referred, or Unable to Locate

2025 IMM/SIMM - Updated to Not Available or Record Inconclusive

2026 INVA - Updated to Acceptable Attached, Issues, No Pertinent Information, No

2027 SSN - Updated to Acceptable Attached, Acceptable, Discrepant, or Issues

2028 BVS - Updated to Acceptable Attached, Acceptable, Discrepant, Issues, Not

2029 OUTS - Updated to Acceptable Attached, Issues, Record Inconclusive, or

Option Period Two: October 1, 2019 through September 30, 2020

2030 NATG - Updated to Referred

2031 CGIN - Updated to Issues, No Record, or Not Available

2032 PUBH - Updated to Acceptable Attached, Acceptable, Discrepant, Issues, or

2033 PERI - Updated to Acceptable Attached, Acceptable, No Pertinent

2034 PERI – Updated to Record

2035 PERI - Updated to Issues

2036 FNCN - Updated to No Pertinent Information, No Record, Referred, Record

2037 NCIC - Updated to No Record or Record

2038 BAR - Updated to Issues or No Record

2039 BAR - Updated to Acceptable Attached, Acceptable, Referred, or

2040 SCHR - Updated to Issues, No Record, Referred, Record Inconclusive, Unable

2041 Inquiries

2042 Case Tiered Case Telephone Calls – Updated to Acceptable Attached, Discrepant, Fee Required, Issues, Not Located, No Record, Not Available, 2043 EMPL Verification Records via TALX

2044 EDUC Records via National Student Clearinghouse (NSC)

2045 FINL Bankruptcy Records via Public Access to Court Electronic Records

2101 Short Term (89 days or less) Per Hour Misc. Clerical Support (Pennsylvania) 2102 Short Term (89 days or less) Per Hour Misc. Technical Support (Pennsylvania) 2103 Short Term (89 days or less) Per Hour Misc. Clerical Support for special cases

2104 Short Term (89 days or less) Per Hour Misc. Technical Support for special

2105 Long Term (over 90 days) Per Hour Misc. Clerical Support for special cases /

2106 Long Term (over 90 days) Per Hour Misc. Technical Support for special cases

2107 Long Term (over 90 days) Per Hour Misc. Clerical Support for special cases /

2108 Long Term (over 90 days) Per Hour Misc. Technical Support for special cases

Option Period Three: October 1, 2020 through September 30, 2021

3001 SIIF/SSIF - Updated to No Pertinent Information or Referred 3002 SIIF - Updated to Acceptable Attached, Issues, or Record 3003 SSIF - Updated to Acceptable Attached, Issues, or Record 3004 SIIC - Updated to Issues 3005 SSIC - Updated to Issues

3006 FBFN/FBIF/SFPN - Updated to Classifiable No Record, No Pertinent

3007 FBFN/FBIF/SFPN Classifiable Record, Issues, Name Check Only Arrest, or

3008 FBIN/SFBN - Updated to Acceptable Attached, Issues, Not Available, 3009 FBIN/SFBN - Updated to No Pertinent Information or No Record

3010 DCII/SDCI - Updated to No Pertinent Information, Not Located, No Record, 3011 DCIF/SDCF - Updated to Acceptable Attached, Acceptable, Deleted, 3012 CRED - Updated to Acceptable Attached, Acceptable, Frozen Credit File, 3013 SESE - Updated to Acceptable Attached, Acceptable, or No Record

3014 MILD - Updated to No Record, Not Available, or Referred

3015 MILD - Updated to Not Located or Unable to Contact

3016 MILD - Updated to Acceptable, Discrepant, or Issues

3017 NARA MILR - Updated to No Record, Not Available, or Referred

3018 NARA MILR - Updated to Not Located or Unable to Contact

3019 NARA MILR - Updated to Acceptable, Discrepant, or Issues

3020 DPRIS MILR - Updated to No Record, Not Available, or Referred

3021 DPRIS MILR - Updated to Not Located or Unable to Locate

3022 DPRIS MILR - Updated to Acceptable, Discrepant, or Issues

3023 IMM/SIMM – Updated to Record

3024 IMM/SIMM - Updated to Discrepant, Referred, or Unable to Locate

3025 IMM/SIMM - Updated to Not Available or Record Inconclusive

3026 INVA - Updated to Acceptable Attached, Issues, No Pertinent Information, No

3027 SSN - Updated to Acceptable Attached, Acceptable, Discrepant, or Issues

3028 BVS - Updated to Acceptable Attached, Acceptable, Discrepant, Issues, Not

3029 OUTS - Updated to Acceptable Attached, Issues, Record Inconclusive, or

Option Period Three: October 1, 2020 through September 30, 2021

3030 NATG - Updated to Referred

3031 CGIN - Updated to Issues, No Record, or Not Available

3032 PUBH - Updated to Acceptable Attached, Acceptable, Discrepant, Issues, or

3033 PERI - Updated to Acceptable Attached, Acceptable, No Pertinent

3034 PERI – Updated to Record

3035 PERI - Updated to Issues

3036 FNCN - Updated to No Pertinent Information, No Record, Referred, Record

3037 NCIC - Updated to No Record or Record

3038 BAR - Updated to Issues or No Record

3039 BAR - Updated to Acceptable Attached, Acceptable, Referred, or

3040 SCHR - Updated to Issues, No Record, Referred, Record Inconclusive, Unable

3041 Inquiries

3042 Case Tiered Case Telephone Calls – Updated to Acceptable Attached, Discrepant, Fee Required, Issues, Not Located, No Record, Not Available, 3043 EMPL Verification Records via TALX

3044 EDUC Records via National Student Clearinghouse (NSC)

3045 FINL Bankruptcy Records via Public Access to Court Electronic Records

3101 Short Term (89 days or less) Per Hour Misc. Clerical Support (Pennsylvania) 3102 Short Term (89 days or less) Per Hour Misc. Technical Support (Pennsylvania) 3103 Short Term (89 days or less) Per Hour Misc. Clerical Support for special cases

3104 Short Term (89 days or less) Per Hour Misc. Technical Support for special

3105 Long Term (over 90 days) Per Hour Misc. Clerical Support for special cases /

3106 Long Term (over 90 days) Per Hour Misc. Technical Support for special cases

3107 Long Term (over 90 days) Per Hour Misc. Clerical Support for special cases /

3108 Long Term (over 90 days) Per Hour Misc. Technical Support for special cases

SECTION C – DESCRIPTIONS / SPECIFICATIONS / SOW

C.1 SCOPE OF WORK

C.1.1 The Contractor will provide centralized records unit services directly related to Federal background investigation processing.

C.1.1.1 Unless otherwise specified, the Contractor will provide services directly related to the background investigation process as outlined in C.10 [Centralized Records Unit Requirements]. The Contractor is required to provide these Centralized Records Unit services to process and ensure the quality of all products provided to OPM and its customers.

C.1.1.2 Workloads for each of the CLINs listed in Section B.7 are directly related to the volume of items received and processed within FIS, as estimated in Section L.5.

C.1.1.3 The Contractor will provide work related to this contract in Boyers, PA and other

OPM approved facilities. The Contractor will not remove Personally Identifiable Information (PII) or case material from OPM approved facilities without OPM approval. Such approved removal of information, material, and equipment will meet OPM-FIS Security Manual and OPM-FIS Policy on the Protection of Personally Identifiable Information (PII) requirements.

C.1.2 The Contractor will utilize only OPM’s Processing Systems, referred to as Investigative

Enterprise Systems (IES), or any future OPM system that is directly associated with the investigative process. The IES application enables electronic ingestion of the personnel security questionnaire and subsequent scheduling, tracking, reporting, closing of investigations, processing accountability and timeliness information. The IES contains data provided by the requesting agency, subject-provided background information, investigative results data, agency adjudication data, and other relevant case data. OPM is moving toward a completely electronic case file. More background investigations are received electronically, which reduces the need for hardcopy processing of investigative items. The Contractor will immediately operate and accurately input data into the IES automated tracking system, and other approved OPM systems, to monitor the investigations being conducted at any given time. OPM anticipates that changes in technology will affect the manner in which work is performed at any time during the life of the Contract. These changes will not affect an increase in cost of this contract.

C.1.2.1 If the Contractor uses their system to house any OPM related information or intends to connect to the OPM systems, they will be required to go through a formal information security Assessment and Authorization (A&A) process within Attachment 4 [OPM Specific Contract Clauses].

C.1.3 FIPC and Standard Forms - Forms are updated routinely. These updates in and of themselves do not constitute a change in Contract requirements. Form updates will only be considered for a change in the level of effort required by the Contractor in processing.

FIPC forms utilized by the Contractor will be stored by OPM in a manner of OPM’s discretion.

C.1.4 OPM reserves the right to perform the work outlined in this Contract when it is in the best interest of the Government.

C.1.5 Plans for subcontracting any of the processes covered in this SOW will be submitted as part of the Contractor's proposal as listed in C.9.2.1.3 and Attachment 4 [OPM Specific Contract Clauses]. Subcontracting or consulting agreements may not be entered into during performance of the Contract work, unless they are approved in writing by the Contracting Officer (CO) prior to implementation. Any subcontractors or consultants will comply with the same Contract requirements as the Contractor.

C.1.6 Document Control Log - The Contractor will account for all hardcopy piecework items and

OPM material once it has been received by the Contractor. The Contractor will also account for any electronic OPM material that is printed for their personnel’s use. The Contractor will furnish periodic status reports, in accordance with C.9.5 [Adhoc Deliverables]. The Contractor will follow the approved plan for Quality Control. All hardcopy and electronic copies of OPM material need to be safeguarded. The Contractor will follow the OPM-FIS Security Manual and OPM-FIS Policy on the Protection of PII.

The Contractor will immediately notify the CO and COR of any case, portion of a case, OPM material, or OPM issued equipment, that is lost and/or compromised. The Contractor will take immediate action to retrieve the lost material and/or equipment, and will be financially responsible for the loss/compromise of the material and equipment, damages, and the cost of the investigation.

C.1.7 The Contractor will be responsible for the handoff and tracking of all material to OPM and other OPM Contractors. If OPM is unable to locate material, the Contractor will provide the tracking of this material, and search as necessary to recover said material, in accordance with C.9.5 [Adhoc Deliverables].

C.1.8 The Contractor is required to maintain strict security measures in all its operations and provide secure storage for investigative materials. This will be in accordance with the OPM-FIS Security Manual and the OPM-FIS Policy on the Protection of PII. The Contractor will consider investigative material as sensitive, unclassified material subject to the Privacy Act of 1974 if it is not marked classified, and it will be handled accordingly.

The Contractor and its employees will comply with all applicable provisions of the OPM-FIS Security Manual.

C.1.9 All information and deliverables provided by the Contractor to the Government will be accurate and complete.

C.2 OVERSIGHT OF CONTRACTOR PERSONNEL

C.2.1 Contractor personnel will receive their daily supervision/oversight from their own Contractor-assigned staff. Technical direction will be given by the COR, as outlined in Section G.2 [Contracting Officer’s Representative].

C.2.2 The Contractor’s integrity is the paramount requirement monitored by OPM. Integrity issues include: Employee falsification/gross negligence; Employee misconduct; Computer security violations; Facility security violations; PII Loss; mishandling/loss of Government materials and information; and mishandling/loss of data that violates and degrades the integrity of the Government data systems.

C.2.3 Rework - If the Contractor discovers allegations, suspects falsification, or any conduct that could impact the integrity of the OPM program, the Contractor will notify OPM within 24 hours of discovery or no later than the close of business the following business day. OPM will determine whether the Contractor or Federal investigative staff will conduct the initial investigation into the allegations of falsification. OPM will determine the appropriate course of action and level of rework needed; the amount of required rework and whether such work will be conducted directly by OPM or by the Contractor will be at OPM’s discretion. All such rework will be completed at the Contractor’s expense and will be subject to further audit by OPM. The Contractor will reimburse the Government for any rework completed by Federal staff.

C.2.4 OPM’s Right to Suspend or Remove Personnel from the Contract - Because this Contract is essential to the National Security of the United States, all persons performing work under this Contract are held to the highest ethical standards. The Contractor will exhibit high ethical and professional standards as set forth in pertinent OPM guidance in the performance of all work under this Contract. At OPM’s discretion, any Contractor personnel may be immediately suspended or terminated from this Contract for any cause deemed detrimental by OPM. OPM may, for any reason, immediately suspend or revoke the Contractor or Contractor facility access authorization, security clearance, and/or general access to perform work under this Contract. If so directed, the Contractor will immediately discontinue the employee’s access to files supporting this Contract.

C.2.5 OPM Integrity Validations - Oversight of investigative personnel may be conducted by

OPM through various methods. In accordance with C.2.7 [Resolution of Complaints and Integrity Concerns], OPM may request the Contractor to assist in the resolution of any complaints made against the Contractor’s personnel, or with concerns that arise with the integrity of personnel and/or products.

C.2.6 Reporting of Complaints or Integrity Concerns - In accordance with C.9.4.4 [Reporting of

Complaints or Integrity Concerns], the Contractor will report to OPM any unfavorable information received on its personnel pertaining to work conducted under this Contract, including, but not limited to, information which does not reflect well on the personnel conducting an interview or record search; information that produces derogatory or issue information regarding the investigative subject that was not included in the original reported information; or information which indicates a discrepancy with the original reported information. All such complaints or integrity concerns will be handled in accordance with C.2.7 [Resolution of Complaints and Integrity Concerns].

C.2.7 Resolution of Complaints and Integrity Concerns - The resolution of all complaints and integrity concerns will be completed at the Contractor’s expense. OPM-FIS-Integrity Assurance (IA) will conduct the initial analysis into complaints concerning Contractor personnel and all integrity concerns. Such analysis will include the identification of cases possibly affected by the complaint or integrity concern, and a determination of whether the Contractor will be responsible for conducting any work associated with researching and/or resolving the complaint or integrity concern. OPM reserves the right to research and/or resolve the complaint itself at the Contractor’s expense. Unless otherwise agreed to in writing by OPM, the Contractor will have 30 calendar days to complete any work assigned to it by OPM-FIS-IA under this C.2.7 [Resolution of Complaints and Integrity Concerns].

There may be instances where rework is required on an expedited basis, and OPM and the Contractor will negotiate a mutually acceptable deadline for completion of that rework.

OPM reserves the right, at any time, to conduct all or any part of, the work itself and charge the Contractor for all costs associated with completion thereof.

C.2.8 Alleged or Suspected Falsification - If falsified casework is alleged or suspected at any time, the Contractor will notify OPM in accordance with C.9.4.5 [Falsification Allegations] of this Contract. OPM will determine whether the Contractor or Federal investigative staff will conduct the initial investigation into falsification allegations. If the Contractor is charged with completing the initial investigation into a falsification allegation, the investigation will be completed and the results submitted to OPM-FIS-IA within eight (8) calendar days. Depending on those results, OPM will determine the appropriate course of action and level of rework needed for case(s) previously worked by individual(s) who are suspected as having falsified casework. OPM reserves the right to conduct all, or any part of, the rework itself at the Contractor’s expense. If rework is completed by the Contractor, the rework (including the review thereof by OPM) is completed at the expense of the Contractor and is subject to further audit by OPM. OPM will establish a timeframe for expected completion of rework assigned to the Contractor on a case by case basis, based on the size and scope of each individual falsification investigation. OPM reserves the right, at any time, to conduct all or any part of, the work itself and charge the Contractor for all costs associated with completion thereof. OPM will be reimbursed for these expenses by the Contractor either through the offset of a future Contract payment or in the form of a check. When an offset occurs, OPM will subtract the difference between a future payment and the debt owed back to OPM. The Contractor will be notified of the preferred method of recovery by the CO or the COR.

C.2.9 Prosecution of Falsification Cases - OPM may refer cases of confirmed falsification for

Federal prosecution for which the Contractor will bear financial responsibility.

C.2.10 The Contractor is not accountable for cases worked by another Contractor regarding integrity issues. The Contractor will not be held responsible for cases that were not assigned to the Contractor. However, OPM-IA may require that the Contractor address substantiated integrity concerns stemming from work completed for another Contractor to ensure that patterns and/or behaviors do not continue.

If OPM determines that there is an integrity concern involving a shared resource or former Contractor, the Contactor may be required to conduct follow-up as deemed necessary by OPM-IA on cases assigned by the Contractor to that individual as deemed necessary including, but not limited to case sampling at the expense of the Contractor.

No exception can be made regarding the Contractor’s responsibility for follow-up on integrity issues.

C.2.11 Compliance with OPM-FIS Governing Documents - Contractor and all Contractor personnel will comply with the current OPM-FIS Security Manual, OPM-FIS Policy on the Protection of Personally Identifiable Information (PII), the OPM-FIS Investigator’s Handbook (IHB) and other documents incorporated herein by reference that pertain to the performance of work under this Contract.

C.2.12 Maintenance of Records - All records created under this section, C.2 [Oversight of

Contractor Personnel], will be maintained in compliance with Attachment 2 [OPM-FIS Integrity Assurance Control Files Retention Plan].

C.3 TRAINING

C.3.1 The Contractor will develop and implement an OPM reviewed program for initial, periodic refresher, and update training to ensure staff proficiency. It will include initial and yearly refresher training to identify and correct problems in proficiency by its personnel working under this Contract, training for any changes in technology, OPM-FIS IHB, policy guidance, OPM-FIS Security Manual and other pertinent instructions supplied or approved by OPM incorporated herein by reference, and the Annual IT Security and Privacy Awareness training.

C.3.2 The RFP and Processes and Procedures manual(s) (J.1.1.6) will constitute as the basis of

Contractor developed training courses and process instructions. The Contractor will post a list of all available training materials in a manner of OPM’s discretion upon award. Any and all materials can be requested by OPM at any time, and the most current training materials will be provided within 24 hours of the request.

C.3.3 OPM may audit/inspect training material during the course of announced and unannounced site visits. At the beginning of each month, the contractor will post a calendar with all scheduled events in a manner of OPM’s discretion. The Contractor will report this in accordance with C.9.3.3.4 [Monthly Training Certification] and C.9.3.3.5 [Monthly Training Calendar]. The Contractor will notify OPM of any class cancellation, in accordance with C.9.3.3.5 [Monthly Training Calendar]

C.3.4 An incumbent contract employee in good standing currently working on OPM Contracts may be transferred to another entity or to a new Contract into the same job function without any additional training. Additional training is left to the discretion of the Contractor when the incumbent has 18 months of consecutive OPM experience (in the respective job title with the same functions). If the incumbent has a break in service, it will be at the discretion of the contractor as to whether or not the employee will need to attend a complete training program for their respective position. However, regardless of the incumbents experience level, training (refresher at a minimum) is mandatory for any break in service where a modification has occurred during the period of inactivity.

C.3.5 The Government will provide annual mandatory information technology (IT) (Annual IT

Security and Privacy Awareness training) for all Contractor employees working under this Contract. The OPM IT security staff will approve the training materials. The Contractor will complete the mandatory training by the assigned due date provided by the CO or COR.

If any Contractor personnel fail to complete the training by the due date, they will be removed from the Contract until the training has been completed.

C.3.6 OPM will also provide an orientation into available IES management reports.

C.3.7 OPM will host a train the trainer session for its automated systems.

C.4 CONTRACTOR QUALITY CONTROL

C.4.1 The Contractor is responsible for the quality control process and will institute procedures that produce the level of quality service required by this Contract. The Contractor will develop, implement, and modify the quality control process to ensure that Performance (F.3) is met. OPM will periodically review the Contractor’s quality control process, and report concerns for Contractor’s resolution.

C.4.2 The Contractor will provide a quality control plan (QCP) that contains, at a minimum, the items listed below. The QCP will be updated in accordance with C.9.2 [Contractor Plans].

The QCP will be comprised of three parts and emphasize the areas of Integrity, Quality, and Timeliness.

C.4.2.1 Integrity – The Contractor will demonstrate how the Contractor will ensure the integrity of the services delivered under this Contract. This should include how the Contractor will address the following items.

Employee falsification/gross negligence.

Employee misconduct.

Computer security violations.

Facility security violations.

PII Loss.

Mishandling/loss of Government materials and information.

Mishandling/loss of data that violates and degrades the integrity of the

Government data systems.

C.4.2.2 Quality - The Contractor will demonstrate how the Contractor will meet the quality standards for the respective performance standards outlined in Section F.3 [Performance]. This will include a description of the inspection or quality control system to cover all services listed in C.10 [Centralized Records Unit Requirements]. The description will include specifics as to the areas to be inspected on both a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the inspectors.

C.4.2.2.1 The Contractor will provide a description of the methods to be used for identifying and preventing defects in the quality of services provided and for protecting the integrity of data in Government systems.

C.4.2.2.2 The Contractor will…