Off_Duty_Management_BPM007009_Solicitation_Attachments.pdf

Solicitation Attachments

Solicitation No. BPM007009

Off-Duty School Resource and School Safety Officers

Arizona Department of Education 1535 W. Jefferson Street

Phoenix, AZ 85007

PROPOSAL REQUIREMENTS

ATTACHEMENT I – QUESTIONNAIRE

ATTACHMENT II – OFFEROR’S REFERENCES

ATTACHMENT III – PRICE SHEET………………………………………………………………….6

ATTACHMENT IV – OFFER & ACCEPTANCE

ATTACHMENT V – CONFORMANCE STATEMENTS (DEVIATIONS AND EXCEPTIONS)…8

ATTACHMENT VI – CONFORMANCE STATEMENTS – ATTACHMENT SUPPLEMENT…..9

ATTACHMENT VII – CONFIDENTIAL/PROPRIETARY SUBMITTAL……………………………10

ATTACHMENT VIII – DESIGNATION OF CONFIDENTIAL, TRADE SECRET

& PROPRIETARY INFORMATION……………………………………………………………………11

ATTACHMENT IX – PARTICIPATION IN BOYCOTT OF ISRAEL……………………………….13

ATTACHMENT X – FORCED LABOR OF ETHNIC UYGHURS BAN……………………………15

OFFEROR CHECKLIST………………………………………………………………………………..16

SAMPLE – CERTIFICATE OF LIABILITY INSURANCE FORM………………………………….17

Proposal Requirements

Arizona Department of Education

This section contains instructions to Offerors on how to prepare their written responses to this RFP. If any relevant and material information is not provided, the offer may be rejected from consideration and evaluation. Proposals will be considered and evaluated based upon the Offeror’s full completion and response to the following, and any additional requirements herein, or stated in a separate Exhibit. Any proposal that does not adhere to these requirements may be deemed non-responsive and rejected on that basis.

The proposal should be organized and indexed in the following format and should contain, at a minimum, the items listed in the sequence indicated:

Attachment I – Questionnaire. (Page 3) Complete per the instructions stated on the form.

Attachment II – Offeror’s References. (Page 5) Complete per the instructions stated on the form.

Attachment III – Price Sheet. (Page 6) Complete per the instructions stated on the form.

Attachment IV – Offer and Acceptance. (Page 7) Complete per the instructions stated on the form.

Attachment V – Conformance Statements (Deviations and Exceptions) Form. (Page 8) Complete per the instructions on the form.

Attachment VI – Conformance Statements – Attachment Supplement. (Page 9) Complete per the instructions on the form.

Attachment VII – Confidential/Proprietary Submittals. (Page 10) Complete per the instructions on the form.

Attachment VIII – Designation of Confidential Form. (Page 11) Complete per the instructions on the form.

Attachment IX – Participation in Boycott of Israel. (Page 13) Complete per the instructions on the form.

Attachment X – Forced Labor of Ethnic Uyghurs Ban. (Page 15) Complete per the instructions on the form.

Sample Certificate of Liability Insurance. (Page 17)

Attachment I - Questionnaire

Arizona Department of Education

Provide a detailed narrative response to each question below. Proposals without a detailed narrative to the questions below will receive a lower score during the evaluation. The narrative response shall address the following questions, in the order below, referencing the related section of the scope of work.

A. Method of Approach

1. Executive Summary

In a maximum of two (2) paragraphs, provide an executive summary in non-technical language to summarize the Offeror’s approaches in meeting the needs as stated in the Scope of Work of the solicitation.

Over the past year, we have successfully delivered comprehensive off-duty management services to the Arizona Department of Education, establishing a proven track record in administering the School Safety Officer program. As the only provider with direct contractual agreements with over 50 governmental entities in Arizona, including the Arizona Department of Public Safety, we've built a robust infrastructure specifically designed to meet ADE's unique requirements. Our proprietary OfficerTRAK® platform currently provides the geo-fencing, scheduling, reporting, and administrative capabilities specified in the scope of work, with established processes tailored to Arizona's school safety requirements.

Our unique access to over 5,000 AZPOST-certified officers who are continuously trained and pre-approved by their agency leadership to work in these positions distinguishes our solution from all others. This existing officer network enables immediate implementation, eliminates startup delays and ensures maximum coverage across all 15 counties. Our established relationships with law enforcement agencies guarantee priority assignments to local officers while maintaining the flexibility to fill positions statewide when needed. Having already built and refined this program in partnership with ADE, we offer continuity of service, deep institutional knowledge, and the confidence that comes from a successfully operating system rather than theoretical capabilities.

2. Describe in detail the Offeror’s cloud-based software platform and mobile application that will be used to search and find available jobs pursuant to the requirements of section 4.1, including all subsections, of the Scope of Work.

We have been successfully providing our advanced OfficerTRAK® technology solution to meet ADE requirements for the past year, demonstrating proven reliability and performance. As the only provider in the off-duty industry that provides sophisticated levels of geo-fencing to meet the ADE requirements, we have established a track record of excellence in supporting ADE's security staffing needs.

The sections below are numbered and answered concurrently with section 4. Contractor Responsibilities, 4.1, within the Scope of Work.

4.1 User-Friendly Cloud-Based Platform and Mobile Application

For over a year, OfficerTRAK® has been Off Duty Management's proprietary cloud-based software platform serving ADE with intuitive interfaces for both desktop and mobile applications.

Our established solution enables officers to:

• Search and find available jobs through customizable filters

• Schedule assignments based on availability and qualifications

• Access pertinent information specific to the program and individual sites

• Receive real-time updates and communications relevant to their assignments

4.1.1 Clocking In & Out with Geo-Fencing Technology

As demonstrated throughout our year of service to ADE, ODM is uniquely positioned as the only provider in the industry offering sophisticated geo-fencing capabilities that fully comply with ADE requirements. Our mobile application has consistently enabled:

o Officers to clock in and out of jobs directly through the app o Precise location verification through vendor-provided geo-fencing of all sites o Automated time tracking with location stamps for accountability o Instant alerts if officers attempt to clock in/out outside of designated boundaries

4.1.2 ADE Access to View School Assignments

Over the past year, OfficerTRAK® has provided ADE administrators with access to:

o View all assignments requested by schools in real-time o Monitor officer deployment across all school locations o Access comprehensive reports on school requests and fulfillment rates o Track historical assignment data for planning purposes

4.1.3 ADE Access to Manage Internal Assignments

Throughout our existing partnership, the platform has enabled ADE administrators to:

o Create and manage internal assignments independently o Configure assignment parameters including location, timing, and requirements o Assign officers based on qualifications and availability o Maintain complete control over internal scheduling needs

4.1.4 Law Enforcement Access to ADE Assignments

During our year of service, OfficerTRAK® has ensured law enforcement entities can:

o View all ADE-funded and requested assignments o Access assignment details including location, timing, and requirements o Monitor officer participation in ADE programs o Coordinate resources effectively between different assignment types

4.1.5 Flexible Publishing Options

We have implemented over 100 unique publishing options to meet the varied requirements of law enforcement agencies and ADE. Our platform accommodates school-specific agency guidelines through:

o Customizable job posting templates for different school requirements o Configurable notification systems based on school preferences o School-specific protocols integration o Multiple communication channels for assignment distribution

4.1.6 Clear Employment Designation

Throughout our existing partnership, OfficerTRAK® has maintained appropriate separation of duties, ensuring that:

o Assigned SROs and SSOs are clearly identified as not being employees of ADE o Employment relationships and responsibilities are properly documented o Appropriate agency guidelines are followed for all deployments o Clear distinction is maintained in all system records and communications

OfficerTRAK® Technology Proven Implementation Across Arizona and Nationwide

Our cloud-based OfficerTRAK® platform is currently being utilized by more than 50 Arizona agencies, demonstrating our deep understanding of local requirements and operational needs.

Beyond Arizona, our solution has been successfully implemented across the nation, serving schools, SROs, and over 500 governmental entities spanning 37 states.

This extensive deployment history validates our platform's scalability, reliability, and adaptability to meet diverse requirements while maintaining the highest standards of security and compliance.

Enhanced Transparency and Accountability for All Stakeholders

The established relationship between ADE, Arizona law enforcement agencies, schools, and officers through the OfficerTRAK® platform has significantly simplified processes and created a user-friendly experience for all parties involved. By providing integrated access to all stakeholders, we have dramatically improved transparency and accountability surrounding the SSO/SRO grant programs.

This collaborative environment has enabled:

• Schools to efficiently request and track security personnel

• ADE to maintain oversight and ensure proper resource allocation

• Law enforcement agencies to manage officer assignments effectively

• Officers to receive clear instructions and documentation of their service

By continuing with our established OfficerTRAK® platform, ADE can maintain the seamless service we've provided for the past year, leveraging our proven solution that addresses all requirements specified in section 4.1 of the Scope of Work, while benefiting from the industry's most advanced geo-fencing capabilities to ensure accountability and compliance.

3. Describe the Offeror’s process of assigning requests pursuant to the requirements of section 4.2, including all subsections, of the Scope of Work.

We have been successfully managing the assignment process for SROs and SSOs through our OfficerTRAK® platform for ADE and eligible LEAs throughout Arizona. Our comprehensive approach ensures seamless coordination between all stakeholders while maintaining the highest standards of accountability and transparency.

The sections below are numbered and answered concurrently with section 4. Contractor Responsibilities, 4.2, within the Scope of Work.

4.2 Accepting Assignment Requests from Eligible LEAs

For over a year, ODM has been accepting and processing assignment requests from eligible LEAs through our secure OfficerTRAK® online portal. This system ensures:

• Complete transparency for all stakeholders

• Easy fee management and tracking

• Secure data storage for up to seven (7) years

• Streamlined submission process for school administrators

4.2.1 Assignment of Appropriate SROs and SSOs

Our established process gives clear preference to SROs from law enforcement agencies within the eligible LEAs' area. This proven approach:

o Ensures officers have familiarity with local community needs o Leverages existing relationships between officers and school communities o Optimizes response times and continuity of service o Builds upon our extensive relationships with 50+ Arizona law enforcement agencies

4.2.2 Determination of Officer Eligibility

Our system facilitates the collaborative process between ADE and law enforcement agencies to determine officer eligibility. Our OfficerTRAK® platform:

o Verifies officers meet AZPOST certification requirements through agency partnerships o Confirms completion of ADE's required training programs o Maintains up-to-date officer certification status o Automatically restricts ineligible officers from viewing or accepting SRO/SSO assignments

4.2.3 Honoring Reassignment Requests

We have consistently honored all eligible LEA requests for officer reassignment. Our responsive system:

o Processes reassignment requests promptly o Ensures smooth transitions between officers o Maintains open communication between ADE, agencies, and school districts o Prioritizes student safety and wellness in all reassignment decisions

4.2.4 Assigning Only Certified Officers

Our platform strictly enforces ADE's certification guidelines, assigning only properly certified officers. Our OfficerTRAK® software:

o Monitors and manages certification status in real-time o Ensures accountability through systematic verification o Prevents non-certified officers from accessing SRO/SSO assignments o Aligns all assignments with ADE's certification timeline

Comprehensive Assignment Process

Our proven process is described below.

1. Request Submission: LEAs submit requests through the intuitive OfficerTRAK® portal.

2. Review and Validation: Each request is thoroughly reviewed for compliance with ADE and law enforcement guidelines.

3. Publishing Requests: Approved requests are published according to specific LEA requirements and distributed via the OfficerTRAK® mobile app.

4. Officer Notification and Acceptance: Eligible officers receive instant notifications and can accept assignments directly through the OfficerTRAK® mobile app.

5. Job Management: All timekeeping is managed through the OfficerTRAK® app with advanced geo-fencing.

6. Reporting and Compliance: Comprehensive data capture enables real-time and historical reporting.

4. Describe and illustrate in detail the plan that ensures the Offeror has the capacity of servicing all 15 counties pursuant to requirement of section 4.3.

Our Off Duty Management team has already successfully implemented our comprehensive off-duty management services with established partnerships in 8 of the 15 Arizona counties, complemented by our crucial relationship with the Arizona Department of Public Safety (AZDPS).

This strategic combination provides us with complete statewide coverage, enabling us to effectively service approximately 250 schools and manage 1,250 weekly shifts for the School Safety Program across Arizona.

The section below is numbered and answered concurrently with section 4. Contractor Responsibilities, 4.3, within the Scope of Work.

4.3 Statewide Capacity Through Dual-Tier Coverage Strategy

As the only Offeror currently ensuring AZPOST qualified officers are working School Safety Program assignments, we have demonstrated our unrivaled capacity to deliver high-quality services throughout Arizona. This capability stems from:

• Final partnership negotiations underway with 2 additional counties

• Complete statewide coverage through our established partnership with AZDPS

• A verified pool of over 5,000 officers available statewide as a direct result of these strategic relationships

• Rapid deployment capabilities that have allowed us to scale operations quickly in coordination with ADE, training partners, and law enforcement agencies

Leveraging OfficerTRAK® Technology for Optimized Coverage

Our proprietary OfficerTRAK® technology has been instrumental in dramatically improving school coverage rates from the low 60% range to an impressive 93% in 2024. This significant improvement demonstrates the effectiveness of our technological approach, which includes:

1. Intelligent Assignment Distribution: OfficerTRAK® automatically distributes assignments based on officer proximity, qualifications, and availability, ensuring optimal coverage across all regions.

2. Real-Time Vacancy Monitoring: The system continuously monitors unfilled shifts and proactively alerts qualified officers in neighboring jurisdictions when local resources are unavailable.

3. Cross-Jurisdictional Coordination: Our platform facilitates seamless coordination between counties and AZDPS resources, allowing for flexible deployment of officers where they are most needed.

4. Data-Driven Coverage Optimization: Advanced analytics identify coverage patterns and trends, enabling strategic adjustments to improve fill rates in historically underserved areas.

5. Automated Reminder System: Proactive notifications ensure officers maintain their scheduled commitments, significantly reducing no-shows and last-minute cancellations

Operational Excellence Through Key Advantages

Our unique positioning as the only qualified partner for this program is built upon:

1. Comprehensive Coverage Strategy: Our combined approach leveraging local agency partnerships in 8 counties (with 2 more in final negotiations) plus statewide AZDPS coverage ensures no geographic gaps in service.

2. AZPOST Verification System: Our proprietary system verifies that all officers assigned to schools maintain active AZPOST certification, ensuring only qualified personnel serve in these sensitive roles.

3. Proven Rapid Scaling: We have already demonstrated our ability to quickly scale operations while maintaining quality, having successfully ramped up to service the current program in conjunction with ADE and its training partners.

4. Technological Infrastructure: Our OfficerTRAK® platform is actively managing assignments across the state, providing real-time visibility and accountability.

We are currently managing:

• Approximately 250 schools throughout Arizona

• 1,250 weekly shifts for the School Safety Program

• A qualified officer pool of over 5,000 AZPOST certified personnel

• Comprehensive coordination with ADE and training partners

• Verification of officer qualification and certification status

• 93% fill rate in 2024, a dramatic improvement from previous low 60% rates

Unmatched Capacity for Continued Excellence & Fully Staffed SSO assignments

As the incumbent provider with demonstrated success across Arizona, we are not merely proposing theoretical capacity—we are actively delivering results. Our established infrastructure combining local agency partnerships with AZDPS statewide coverage, extensive officer pool, and proprietary management systems ensure that we remain the only partner capable of guaranteeing AZPOST qualified officers for every assignment.

By continuing with our proven services, ADE maintains access to our unparalleled coverage and quality assurance that has successfully served Arizona's educational communities in all counties while meeting all requirements specified in section 4.3 of the Scope of Work.

5. Describe the Offeror’s database platform for reports pursuant to the requirements of section

4.4, including all subsections, of the Scope of Work.

We currently provide our OfficerTRAK® database platform as a comprehensive reporting solution for the Arizona Department of Education (ADE) and participating schools. This proven system has been successfully utilized throughout our partnership, delivering detailed insights and accountability for the School Safety Program.

The sections below are numbered and answered concurrently with section 4. Contractor Responsibilities, 4.4, within the Scope of Work.

4.4 Robust End User Database Platform for Detailed Reporting

OfficerTRAK® serves as a powerful database platform that captures and securely stores all critical information related to the School Safety Program. The system provides detailed reports based on multiple parameters:

• County-based reporting: Comprehensive data sorted by county for regional analysis

• Site-specific reporting: Detailed information for each school location

• Officer-level reporting: Individual officer performance, assignment history, and certification tracking

• Program-wide analytics: Holistic view of program effectiveness and resource utilization

The platform maintains detailed records of all assignments, hours worked, officer qualifications, and compliance metrics, enabling comprehensive program management and accountability.

4.4.1 Unlimited Access and Support for ADE at No Additional Cost

We provide unlimited access to the OfficerTRAK® database platform to ADE at absolutely No COST. Our software is included in our comprehensive solution. This commitment includes:

• 24/7 unrestricted access to all reporting features

• Unlimited user accounts for authorized ADE personnel

• Complete reporting functionality without hidden fees or usage limitations

• Customizable dashboard views tailored to ADE's specific needs

• School-specific access allowing individual schools to view their job information

• Never any additional fees, licensing or costs

Extensive Reporting Capabilities

OfficerTRAK®'s reporting system offers unmatched flexibility and depth.

1. Real-Time Monitoring

a. Live tracking of officer assignments

b. Current fill rates across counties and individual schools

c. Geo-fence reporting ensures officers are in compliance during the assignment

d. Agency partner officer eligibility

2. Historical Analysis

a. Historical performance metrics by location, county, or officer

b. Long-term data storage for audit and accountability purposes

3. Customizable Reporting

a. Tailored reports designed specifically for ADE's needs

b. Flexible filtering options for targeted analysis

c. Export capabilities in multiple formats (PDF, Excel, CSV)

4. Compliance Monitoring

a. AZPOST qualification verification- real time because of our agency monitoring

b. Geo-fence compliance reporting

c. Training requirement fulfillment

Proven Value Through Existing Implementation

Our database platform has already demonstrated its effectiveness through its current implementation for ADE. The system's robust reporting has been instrumental in improving program management, resource allocation, and accountability tracking for the School Safety Program.

6. Describe the Offeror’s plan to manage and administer ADE requests for AZPOST-certified law enforcement officers pursuant to the requirements of section 4.5, including all subsections, of the Scope of Work. Provide details for each subsection.

We have established a comprehensive process and innovative technology for managing and administering all aspects of ADE requests for AZPOST-certified law enforcement officers performing secondary employment services as SROs and SSOs. Our system ensures comprehensive oversight of officer deployment while guaranteeing the financial stability necessary to support this critical program.

The sections below are numbered and answered concurrently with section 4. Contractor Responsibilities, 4.5, within the Scope of Work.

4.5 Management and Administration of ADE Requests

We utilize our proprietary OfficerTRAK® software to efficiently manage all aspects of the ADE SRO and SSO program, ensuring streamlined operations and accountability at every level. This integrated approach enables us to:

• Process and verify all requests for AZPOST-certified officers

• Maintain comprehensive records of deployments and hours worked

• Ensure compliance with all ADE and law enforcement guidelines

• Provide real-time visibility into program operations

4.5.1 Law Enforcement Officer Payroll

Our payroll management system is built on both technological excellence and financial stability:

o Weekly Payment Guarantee: Officers are paid weekly whether we receive immediate payment from requestors or not, ensuring officers always receive timely compensation.

o Financial Capacity: We possess the substantial financial resources necessary to

"float" significant funds—often amounting to hundreds of thousands of dollars— between client payment and officer compensation. We do not have any debt or outside owners, meaning we are accountable only to ADE and our agency partners.

o Perfect Payment Record: ODM has never missed a weekly officer payment throughout our operation of the program.

o Automated Timekeeping: Officers clock in and out using the OfficerTRAK® mobile app with geo-fencing verification.

o Comprehensive Records: All payment data is securely maintained for reporting and auditing purposes.

4.5.2 Scheduling

We manage all scheduling aspects through our advanced OfficerTRAK® platform:

o Every school schedule is loaded into our Centralized Request System independently: ADE, Schools and LEAs submit all requests through our secure portal.

o Rigorous Validation Process: Each request undergoes review to ensure compliance with all program requirements both ADE and our agency partners.

o Strategic Assignment Distribution: Requests are published according to agency guidelines via the mobile app.

o Real-Time Notifications: Officers receive immediate alerts about available assignments.

o Adaptive Scheduling: The system accommodates changes and prioritizes critical coverage needs.

o School and ADE Special Requests: Requests for specific officers are built into the system. This is a result of a collaborative process between ADE, ODM, Its LE partners, and school administrators.

4.5.3 Invoicing and Collections

Our invoicing and collections processes ensure financial stability for the entire program:

o Efficient Weekly Invoicing: Tailored to ADE’s needs.

o Financial Stability: ODM's strong financial position enables us to bridge payment gaps, ensuring officers are always paid on schedule regardless of when client payments are received.

o Comprehensive Financial Reporting: Detailed financial tracking maintains program transparency.

o Customized Invoicing: Creates efficiency for processing between ADE and ODM.

o Robust Invoice Reporting: Available upon request.

4.5.4 Relations with County, Local, and State Agencies

Our unequaled network of agency relationships forms the foundation of our program’s success.

o Exclusive Agency Network: We are the only provider with over 50 agency partnerships across Arizona, creating an unmatched ecosystem of collaboration.

o Extensive Officer Pool: Our agency partnerships give us access to a potential pool of up to 5,000 officers who could work these assignments if they choose.

o Dedicated Agency Liaisons: Each partner agency has a designated ODM point of contact for seamless communication.

o Established Agency Protocols: Years of collaboration have created streamlined processes with each partner agency.

o Compliance Verification: Our system ensures all operations align with the specific requirements of each agency. All agencies communicate officer eligibility as needed (daily) to ensure ADE has well-qualified officers working in schools throughout the state.

o Continuous Relationship Management: Regular engagement with agency leadership maintains strong working partnerships.

o Unified Communication Platform: All agency partners utilize the same OfficerTRAK® system, ensuring consistent processes.

Financial Stability and Agency Relationships as Critical Program Components

Our financial capacity and extensive agency relationships represent crucial advantages for the ADE program. By consistently paying officers weekly—regardless of when we receive requestor payments, we ensure ADE, officer and school satisfaction coupled with program stability. This financial commitment requires substantial resources, as the program involves floating hundreds of thousands of dollars in payroll funds and must be a key component of any successful program.

Equally important, our status as the only provider with over 50 agency partnerships and access to up to 5,000 potential officers ensures unmatched coverage capability. These established relationships with county, local, and state agencies create a cohesive network of support for the SRO and SSO program that no other provider can match.

7. Describe the Offeror’s plan to deliver either on-site or online training for all SROs and SSOs pursuant to the requirements of section 4.10, including all subsections, of the Scope of Work.

Most officers are already fully trained in utilizing OfficerTRAK® because of our established partnerships with over 50 Arizona law enforcement agencies, creating a significant advantage for the program. For those that are not, we offer a robust training framework that fulfills both the onsite and online training requirements outlined in section 4.10 of the Scope of Work.

The sections below are numbered and answered concurrently with section 4. Contractor Responsibilities, 4.10, within the Scope of Work.

4.10.1 Onsite Training Capabilities

We maintain full onsite training capabilities, however, these services are rarely necessary due to our established agency relationships. Most officers and agency administrators are already trained on our system.

Administrators o Comprehensive Training Guides: Detailed documentation covering all aspects of the OfficerTRAK® platform.

o Available Onsite Sessions: In-person training available when requested, though rarely needed.

o School Administrator Webinars: Specialized training events conducted by our CX team.

Officers/Deputies o Existing Training Foundation: Most officers already proficient with the system through current agency partnerships.

o Direct Support: Customer support and technical guidance available 24/7/365 if needed.

4.10.2 Online Training Capabilities

Our highly efficient remote training components have become the primary training method for the ADE program ensuring fast and efficient onboarding to support the attainment of the highest fill rates.

Administrators o Digital Training Resources: Comprehensive electronic documentation with proven effectiveness.

o Interactive Virtual Training: Live online sessions that eliminate travel requirements.

o On-Demand Video Tutorials: Self-paced training modules with high completion rates.

o Virtual Office Hours: Scheduled online support sessions for administrative questions

Officers/Deputies o Familiar System Interface: No new system to learn for most officers due to existing agency partnerships.

o Mobile-Optimized Training Materials: Resources designed for access on smartphones and tablets.

o Embedded In-App Training Videos: Tutorial content accessible directly within the OfficerTRAK® application.

o ADE-Specific Training Verification: System verification of specialized SSO training completion.

Remote Training Advantages for ADE Program o Faster Implementation: Remote training allows for rapid deployment without scheduling delays.

o Higher Adoption Rates: Officers complete training more consistently when available on-demand.

o Reduced Costs: No travel or venue expenses associated with in-person training.

o Consistent Experience: Standardized remote training ensures uniform knowledge across all participants.

o Immediate Access: New officers can begin training instantly rather than waiting for scheduled sessions.

o Optimal Officer Fill Rates: Ensures primary goals of ADE program are met and maintained.

Established Training Infrastructure

We have successfully onboarded all participating agencies primarily using remote training methods.

o Proven Remote Success: Existing agencies across the nations have been fully trained using our remote capabilities.

o High Proficiency Levels: Remote-trained officers demonstrate strong system mastery of our simply and user friendly OfficerTRAK® app.

o Scalable Approach: Our remote training can quickly accommodate additional officers or large agencies. We have successfully onboarded 3,000 officers with a single agency partner.

o Continuous Availability: 24/7 access to training resources ensures learning can occur at any time.

o Refresher Learning: Officers can refresh specific skills precisely when needed.

We deliver maximum flexibility with optimal implementation speed. This approach ensures all stakeholders can quickly become proficient with the system while meeting all the requirements outlined in section 4.10 of the Scope of Work.

8. Describe the in detail the Offeror’s plan to assign SROs and SSOs pursuant to the requirements of section 4.11, including all subsections, of the Scope of Work.

We have tested and implemented a proven plan that fully addresses the requirements for assigning School Resource Officers (SROs) and School Safety Officers (SSOs) as specified in section 4.11 of the Scope of Work. Our approach ensures optimal coverage while maintaining accountability and consistency.

The sections below are numbered and answered concurrently with section 4. Contractor Responsibilities, 4.11, within the Scope of Work.

4.11 Assignment of SROs and SSOs

Our comprehensive scheduling app and algorithms leverages our OfficerTRAK® platform to efficiently distribute assignments to qualified officers across Arizona's counties and local agencies, ensuring maximum coverage with minimal gaps. Our system also allows for late officer drop shifts to be easily sent to our entire eligible certified officer list allowing for the highest level of shift fill rates.

4.11.1 Assignment Distribution to AZPOST-Certified Officers

We ensure all assignments are pushed directly to AZPOST-certified law enforcement officers through our OfficerTRAK® software platform. These assignments appear instantly on officers' mobile devices. Once received and approved, it enables:

o Immediate notification of available shifts.

o Clear visibility of assignment details and requirements.

o Simple acceptance process through the mobile interface.

o Verification of officer certification and qualification status.

o Ability for all officers to manage their assignments from the palm of their hand.

o Job reminders sent to officers prior to shift enhancing fill rates and shift completion.

4.11.2 First Come, First Served Selection Process

Our platform implements a first come, first served selection process that:

o Allows qualified officers to view and self-select available assignments.

o Maintains fairness through timestamp-based assignment allocation.

o Accommodates alternative publishing options when required by school-specific guidelines.

o Provides flexibility for adjusted assignment processes when agreed upon by local agencies and ADE.

o Incorporates agency-required rules and orders for specific agencies. A feature only obtainable by ODM through its direct partnership with AZ LE agencies.

o Ensures all assignments utilize one of the OfficerTRAK®’s over 100 active publishing options as required.

4.11.3 Group Establishment by Local and County Agencies

To build consistency within schools, we have established officer groups based on:

o County-level agency affiliations o Local agency jurisdictions o Officer experience and qualifications o School and ADE specific officer requests

This structured approach ensures students interact with a consistent group of officers, building familiarity and trust while strengthening community relationships.

4.11.4 Immediate Reallocation of Unfilled Assignments

When assignments remain unfilled, our system automatically:

o Redistributes openings immediately to all local or county officers registered on the platform and authorized to work the SSO jobs as mandated by their LE agencies.

o Expands the visibility to additional qualified officers if needed.

o Utilizes a cascading notification system to maximize fill rates.

o Prioritizes local officers first, then expands to county and state resources as needed unless directed differently by ADE.

This tiered approach has significantly improved fill rates from the 60% range before our involvement to well over 90% in 2024 and we’re on track to end the 2025 Spring Semester in the same range.

4.11.5 Officer Registration as 1099 Contractors

Our streamlined registration process requires all AZPOST-certified law enforcement officers interested in working under this agreement to:

o Sign up as 1099 contractors directly with ODM.

o Complete all required documentation electronically.

o Verify their AZPOST certification status.

o Confirm completion of all required ADE training as validated by ADE and their education partner.

o Acknowledge understanding of program requirements.

Proven Performance and Exclusive Agency Relationships

Our current scheduling and job assignment process has demonstrated exceptional results through:

o Partnerships with over 50 Arizona law enforcement agencies.

o Potential availability of over 5,000 officers should they choose to work SSO jobs.

(Note: Currently over 900 have been ADE-trained and are available.)

o An established hierarchy ensuring local officers are prioritized.

o Consistent assignment of officers to specific schools when possible.

o Technology-enabled visibility that ensures jobs don't go unfilled.

9. Describe the in detail the Offeror’s plan to assign SROs and SSOs work shifts pursuant to the requirements of section 4.12, including all subsections, of the Scope of Work.

We utilize our proprietary OfficerTRAK® platform to effectively manage the assignment of SRO and SSO work shifts in full compliance with section 4.12 requirements. The sections below are numbered and answered concurrently with section 4. Contractor Responsibilities, 4.12, within the Scope of Work.

4.12.1 Minimum Shift Duration

ODM assigns shifts for a minimum of four (4) hours per request. When operationally necessary, we can split one eight (8) hour shift into two four (4) hour shifts, providing flexibility while maintaining coverage.

4.12.2 Compliance with Agency Guidelines

Because of ODM's partnerships with over 50 law enforcement agencies, we are uniquely positioned to ensure compliance with each agency's maximum duty guidelines. Our system provides:

o Real-time accessibility to officer hours for agency supervisors o Active integrations with some agency systems to monitor total duty hours o Automated compliance tracking for combined on and off-duty hours o Reporting tools for agencies to manage officer workloads

This comprehensive compliance capability is a feature that only ODM can offer through our established agency relationships.

4.12.3 Timely Posting of Assignments

All eligible LEA requests for SSO or SRO assignments are posted at least two hours before shift start, although most jobs are published 30-45 days in advance, giving officers sufficient notice to accept and prepare for assignments. All jobs stay open unless filled and available to ODM’s entire LE partnership network and officers until shift begins.

4.12.4 Jurisdictional Management

Requests for school assignments are submitted and published through ODM’s local agency partner first (where the school is jurisdictionally located). If there is no local agency partner, or the school site is in an unincorporated area, the jobs will get published to the county first, then to any state agency partners. This distribution method ensures local school presence is the first priority.

4.12.5 Filling Assignments Across Jurisdictions

If an assignment cannot be filled through the local agency, ODM assigns any eligible AZPOST-certified officer, regardless of jurisdiction, that is authorized by their agency and is a partner of ODM. All officers must be registered with OfficerTRAK® to accept jobs, clock in/out, communicate, and receive payment. Officers must also meet ADE’s and each school’s expectations of performance.

4.12.6 Vehicle Coordination

When requested by eligible LEAs or required by law enforcement agencies, ODM coordinates agency vehicle use by:

o Billing for all reasonable vehicle costs incurred (4.12.6.1) o Providing a $15 million general liability policy that also includes auto liability and covers the officer, agency and ADE.

Through our established OfficerTRAK® platform, ODM efficiently manages all aspects of SRO and SSO shift assignments, from submission through completion, ensuring full compliance with section 4.12 requirements while maximizing coverage for Arizona schools.

10. Provide a narrative to illustrates that liability and workers’ compensation insurance is provided at no cost to the officers or ADE pursuant to the requirement of section 4.13 of the Scope of Work.

ODM provides robust liability and workers' compensation insurance at absolutely no cost to officers or agencies. The small administrative fee that ADE pays for our comprehensive services and technology also includes liability and workers’ compensation coverage.

As the only provider with a proven track record in the Arizona School Safety Program, our insurance coverage has already been tested and validated with officers injured performing SSO jobs under the grant.

Please read further about how ODM fulfills the requirements of section 4.13 of the Scope of Work.

Superior Liability Protection

ODM offers a comprehensive $15 million liability policy that includes umbrella coverage, providing exceptional protection for:

• Officers working SRO and SSO assignments

• Local and county law enforcement agencies

• ADE and schools

Our liability coverage is specifically designed to address the unique risks associated with law enforcement activities in educational settings, ensuring all stakeholders are protected from potential claims or litigation.

Proven Workers' Compensation Coverage

ODM provides full statutory workers' compensation insurance with demonstrated effectiveness:

• Successfully managed and resolved two specific workers' compensation claims for officers working in SSO capacities as 1099 contractors through the ADE grant program.

• Officers are protected regardless of whether injuries occurred "under color of law."

• Eliminates coverage gaps that might otherwise expose officers to personal financial risk.

• Provides comprehensive medical, wage replacement, and rehabilitation benefits.

• Creates a layer of protection for ADE and all 50+ ODM LE partners.

Unique Insurance Advantages

ODM is uniquely positioned to provide superior insurance protection:

• Our company was specifically built to ensure officers and agencies receive proper coverage.

• Our policy has the fewest restrictions in the industry, maximizing protection.

• Coverage is backed by our industry-leading partner, Arthur Gallagher, voted the most ethical insurance brokerage in the world for 13 consecutive years.

• All insurance costs are included within our administrative fee structure with no additional charges to officers or ADE.

Financial Protection for All Stakeholders

Our comprehensive insurance program provides significant financial protection by:

• Mitigating liability and risk for officers, agencies, and ADE

• Creating a layer of protection that previously did not exist

• Allowing officers to focus on their duties without financial concerns

• Providing peace of mind to school administrators and law enforcement leadership

By providing this extensive insurance coverage, ODM demonstrates our commitment to supporting the School Safety Program and our LE partners though the state and country while fulfilling all requirements specified in section 4.13 of the Scope of Work.

Please Note: We also wanted to address sections 4.14 (service) and 4.141 (law enforcement relationships) of the Scope of Work. Please see information below.

4.14 Service

Off Duty Management has more than enough capacity to provide great customer service to ADE, its schools, administration, local law enforcement agencies, and officers. We have a service team dedicated to the ADE SSO program to ensure everything runs smoothly for the schools and the officers.

Our team is available around the clock as needed for all issues and questions. Our COO, Greg Doran, has been personally involved with the ADE program every step of the way and is committed to the success of the ADE grant-funded SSO program, along with his Director of Customer Experience, Tina Hendrixson.

4.141 Formal Law Enforcement Relationships

As previously stated, we currently have contractual agreements with over 50 law enforcement entities in Arizona, including the Arizona Department of Public Safety, and we continue to add more agency partnerships every month. This shows our commitment to our law enforcement partners in Arizona and has allowed us to build a vast infrastructure of 5,000+ available officers specifically designed to meet ADE's unique requirements. Because our agency reach is so broad, we are able to assist in the placement of officers at their local schools.

11. Provide a detailed plan to provide technical support and service pursuant to the requirement of section 4.15 of the Scope of Work.

ODM provides an innovative and industry-leading customer technical support system that fully meets the requirements specified in section 4.15 of the Scope of Work, ensuring all users have immediate access to assistance whenever needed.

4.15 Toll-Free 24/7 Technical Support

Our customer and technical support operations function continuously with no downtime, offering assistance through multiple channels:

Telephone Support

• Dedicated toll-free number accessible 24/7/365

• 100% US-based support team housed in our Katy, TX headquarters

• Live support agents trained specifically on the OfficerTRAK® platform

• No automated phone trees - real human support from the first ring

• Immediate response to critical issues

Email Support

• Dedicated support email address monitored around the clock

• Guaranteed response times for all inquiries

• Detailed written instructions when needed

• Screenshot and troubleshooting capabilities

• Ticket tracking system to ensure resolution

“Notify” (CHAT functionality) Communication System

• Proprietary "Notify" technology - more efficient than standard chat functionality

• Integrated directly within the OfficerTRAK® platform

• Mobile app integration for officers in the field

• Real-time troubleshooting for immediate issue resolution

• Multi-directional communication capabilities for improved response

• "Notify" communication technology enhances our support capabilities by:

o Enabling mass notification to specific user groups when needed o Facilitating direct communication between support staff and users o Delivering system updates and alerts through multiple channels simultaneously o Providing location-specific support based on user deployment o Creating a direct line of communication during critical situations

Support Team Excellence

Our technical support infrastructure is distinguished by:

• Support team members with law enforcement backgrounds who understand the unique needs of officers

• Specialized training for education-specific deployments

• Bilingual support capabilities for diverse user populations

• Documented issue resolution for continuous improvement

• Regular support team training on system updates and enhancements

• Well established and tested escalation protocols are immediately deployed based on situational severity

By providing this comprehensive technical support system at no additional cost, ODM ensures that end users, officers, and ADE personnel have continuous access to assistance through their preferred communication channel, meeting and exceeding all requirements specified in section

4.15 of the Scope of Work.

12. Provide a detailed plan that ensures off-duty officers performing jobs as SROs and SSOs will be paid weekly.

Our officer-centric payment process implements a weekly payment system for all officers performing SRO and SSO duties. To date, we have a perfect record of paying officers on time.

Timely payment is a foundational commitment we make to the officers and agencies we work with.

Accurate Timekeeping and Verification

• Officers clock in/out using the OfficerTRAK® mobile app with geo-fencing technology

• Real-time data capture ensures accurate recording of all hours worked

• Automated verification protocols confirm location compliance

• Systematic review of time entries to ensure accuracy before processing

Weekly Payment Schedule

• All officers are paid weekly for any jobs worked the week prior

• Payments processed through secure direct deposit systems

Earnings statements are available through each officer’s online account

Financial Stability and Capacity

• We have the financial capability to make all officer payments regardless of invoice timing

• ODM works closely with ADE staff to ensure proper and efficient invoicing and billing

• We have no debt or outside ownership that could compromise payment obligations

• We have been able to financially scale seamlessly when a large number of grant schools were added to our partnership (70 grant schools to well over 200 schools)

Perfect Payment Record

• ODM has never missed paying an officer on time in our entire company history

• Successfully managed weekly payments to Arizona officers and 24cross the nation for seven years

• Maintained perfect payment record during the past year of ADE partnership

• All ADE officer training payments have also been facilitated and executed

Administrative Efficiency

• Streamlined invoicing process for ADE and schools

• Comprehensive audit trail for all payments and transactions

• Simplified financial management reduces administrative burden for ADE and schools

• Regular reconciliation and verification processes ensure accuracy

Support Infrastructure

• Dedicated account managers oversee the payment process

• 24/7/365 support available for any payment-related questions

• Officers have immediate access to payment status information

• Responsive team built by officers who understand the importance of timely pay

Our commitment to weekly officer payments stems from our founding principle of being Built By Officers For Officers. We understand that timely payment is critical for officers providing these essential services, and our perfect payment record demonstrates our unwavering commitment to this promise.

Attachment I – Questionnaire

Arizona Department of Education

B. Experience, Capability, and Reliability

13. Describe the Offeror’s ability and experience to comply and coordinate with law enforcement agencies rules, policies, and procedures pursuant to the requirements of section 4.6 through 4.9 of the Scope of Work.

ODM has demonstrated exceptional ability to comply and coordinate with law enforcement agencies' rules, policies, and procedures as required in sections 4.6 through 4.9 of the Scope of Work. Our established partnerships with over 50 Arizona law enforcement agencies position us uniquely to ensure seamless compliance.

4.6 Compliance with ADE SRO and SSO Requirements

ODM has…