NIHOD2008052.pdf

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER PAGE 1 OF

2. CONTRACT NO. 3. AWARD/EFFECTIVE

DATE

4. ORDER NUMBER 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE

DATE

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME b. TELEPHONE NUMBER (No collect calls)

8. OFFER DUE DATE/

LOCAL TIME

9. ISSUED BY

13b. RATING

14. METHOD OF SOLICITATION

CODE

15. DELIVER TO 16. ADMINISTERED BY CODE

18a. PAYMENT WILL BE MADE BY CODE 17a. CONTRACTOR/

OFFEROR

CODE

FACILITY

CODE

CODE

TELEPHONE NO.

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED

RFQ IFB RFP

SEE ADDENDUM

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

29. AWARD OF CONTRACT: REF.

DATED . YOUR OFFER ON SOLICITATION

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR

30b. NAME AND TITLE OF SIGNER (Type or print) 30c. DATE SIGNED

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

31b. NAME OF CONTRACTING OFFICER (Type or print) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 3/2005)

Prescribed by GSA - FAR (48 CFR) 53.212

10. THIS ACQUISITON IS

UNRESTRICTED OR

NAICS:

SIZE STANDARD:

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

OFFER

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED VETERAN-

OWNED SMALL BUSINESS

EMERGING SMALL

BUSINESS

8(A)

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

ARE ARE NOT ATTACHED

ARE ARE NOT ATTACHED

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

OMB No. 0990-0115

B. Continuation of Standard Form 1449 Block 20

ARTICLE B.1 DESCRIPTION OF SUPPLIES OR SERVICES

The Division of Amenities and Transportation Services (DATS), Office of Research Services (ORS), has an ongoing requirement to provide parking services for the National Institutes of Health (NIH). This requirement includes: parking services consisting of valet parking, self-park and stacked parking.

ARTICLE B.2 PRICES

The contractor shall furnish Parking Services for the NIH Main Campus for a twelve (12) month period with four (4) twelve month option period. The Contractor shall be paid the fixed unit prices (except for the purchase and installation of Parking Equipment, which is Time and Materials) as set forth below upon delivery and Government Acceptance.

a. The total estimated amount of this contract is $ TBD.

b. Below are the line item types:

• Line items 1 through 15 and line items 17 and 18 are firm fixed price, fixed monthly line items.

• Line item 16 is time and materials that is billed monthly as required

• Line items 1, 2, 3, and 9 are firm fixed priced optional services, which may be unilaterally exercised by the Government before award of the contract or during contract performance. During the contract period, the Government may unilaterally exercise the option when the contractor is given a 30 day written notice by the Government.

c. Incentive Payments:

1. The Contractor’s performance hereunder will be observed and evaluated continuously by the Government. At the end of each evaluation period (performed quarterly) the Contracting Officer will review performance based on the standards and criteria established in the Method to Calculate Quarterly Incentive/Deduction listed as Attachment #1 hereto and made a part of this contract.

2. The findings of the evaluation will determine the amount of the available incentive payment earned by the Contractor for the identified evaluation period.

In no event, however, will any unearned incentive payments become available in subsequent evaluation periods.

3. The Contracting Officer will notify the Contractor, in writing, of the available incentive payment actually earned for a given evaluation period. Upon receipt of this notification, the Contractor may submit an invoice for payment of the total incentive payment earned.

4. The evaluation/determination of incentive payment shall be binding on both parties and not subject to the Disputes Clause.

d. Upon delivery and acceptance of the services described in Statement of Work of this contract and identified in the schedule of charges below, the Government shall pay to the contractor the unit price(s) set forth below:

Line Item Parking Services-Base Period Months Rate Total

1 ACRF P-2** 12

2 ACRF P-3** 12

3 Lot10H** 12 4 Lot31B/MLP-10 (Handicapped Valet Only) 12

5 MLP-6 12

6 MLP-7 12

7 MLP-8 12

8 MLP-9 12

9 Natcher Garage** 12

10 ACRF P-1 12

11 Lot 4A Visitors* 12 12 Natcher Visitors* 12 13 MLP-8 Visitors* 12 14 Patient Valet Parking 12

15 MLP-11* 12

16 Parking Equipment (Time and Materials) Not to Exceed $100,000.00

17 Validation Desk 12 18 Onsite Project Management 12

19 Incentive Payment (two per year) Not to Exceed $200,000.00

Base Period Total

Item Parking Services-Option Period 1 Months Rate Total

1 ACRF P-2** 12

2 ACRF P-3** 12

3 Lot10H** 12 4 Lot31B/MLP-10 (Handicapped Valet Only 12

5 MLP-6 12

6 MLP-7 12

7 MLP-8 12

8 MLP-9 12

9 Natcher Garage** 12

10 ACRF P-1 12

11 Lot 4A Visitors* 12 12 Patient Valet Parking 12

13 MLP-11 12

14 Parking Equipment (Time and Materials) Not to Exceed $100,000.00

15 Validation Desk 12 16 Onsite Project Management 12

17 Incentive Payment (four per year) Not to Exceed $400,000.00

Option Period 1 Total

Item Parking Services-Option Period 2 Months Rate Total

1 ACRF P-2** 12

2 ACRF P-3** 12

3 Lot10H** 12 4 Lot31B/MLP-10 (Handicapped Valet Only 12

5 MLP-6 12

6 MLP-7 12

7 MLP-8 12

8 MLP-9 12

9 Natcher Garage** 12

10 ACRF P-1 12

11 Lot 4A Visitors* 12 12 Patient Valet Parking 12

13 MLP-11 12

14 Parking Equipment (Time and Materials) Not to Exceed $100,000.00

15 Validation Desk 12 16 Onsite Project Management 12

17 Incentive Payment (four per year) Not to Exceed $400,000.00

Option Period 2 Total

Item Parking Services-Option Period 3 Months Rate Total

1 ACRF P-2** 12

2 ACRF P-3** 12

3 Lot10H** 12 4 Lot31B/MLP-10 (Handicapped Valet Only 12

5 MLP-6 12

6 MLP-7 12

7 MLP-8 12

8 MLP-9 12

9 Natcher Garage** 12

10 ACRF P-1 12

11 Lot 4A Visitors* 12 12 Patient Valet Parking 12

13 MLP-11 12

14 Parking Equipment (Time and Materials) Not to Exceed $100,000.00

15 Validation Desk 12 16 Onsite Project Management 12

17 Incentive Payment (four per year) Not to Exceed $400,000.00

Option Period 3 Total

Item Parking Services-Option Period 4 Months Rate Total

1 ACRF P-2** 12

2 ACRF P-3** 12

3 Lot10H** 12 4 Lot31B/MLP-10 (Handicapped Valet Only 12

5 MLP-6 12

6 MLP-7 12

7 MLP-8 12

8 MLP-9 12

9 Natcher Garage** 12

10 ACRF P-1 12

11 Lot 4A Visitors* 12 12 Patient Valet Parking 12

13 MLP-11 12

14 Parking Equipment (Time and Materials) Not to Exceed $100,000.00

15 Validation Desk 12 16 Onsite Project Management 12

17 Incentive Payment (four per year) Not to Exceed $400,000.00

Option Period 4 Total

GRAND TOTAL (BASE + 4 OPTION PERIODS)

* NOTE that upon the opening of MLP-11 (Visitor’s Garage), all visitors’ lots with the exception of the Patient Parking Area (ACRF P-1 Level), Patient Valet Area and Lot 4A will close. Several of these visitor parking areas will require a yet to be determined number of parking meters to be installed.

**NOTE that upon further review at NIH, service to these parking facilities could be an option to the contract and should be priced accordingly.

C. Contract Clauses

C.I FAR 52.212-4 Contract Terms and Conditions—Commercial Items (February 2007)

Clause 52.212-4 Contract Terms and Conditions-Commercial Items is hereby incorporated by reference.

C.II Addendum to FAR 52.212-4 Contract Terms and Conditions —Commercial Items:

ARTICLE C.1 PERFORMANCE WORK STATEMENT

Independently and not as an agent of the Government, the Contractor shall be required to furnish all the necessary services, qualified personnel, material, equipment, and facilities, not otherwise provided by the Government, as needed to perform the Performance Work Statement.

A. GENERAL REQUIREMENTS

A.1. Background

The Division of Amenities and Transportation Services (DATS), Office of Research Services (ORS), has an ongoing requirement to provide parking services for the National Institutes of Health (NIH). This performance based contract includes: parking services (self-park and stacking).

A.2. Purpose

To provide: (1) parking services to more than 18,000 employees at the NIH Bethesda Campus, the many companies who do business with NIH, its numerous visitors from around the world, and patients.

A.3. Contractor Requirements

Independently and not as an agent of the Government, the contractor will furnish all necessary services, qualified personnel, equipment, and supplies, not otherwise provided by the Government, to manage and operate the ORS-controlled parking.

A.3.1. Overall Performance Requirements

It shall be the contractor’s responsibility to design methods and systems of how best to deliver the services to meet the Government’s quality and performance requirements, as detailed in Section C, Paragraph I, Government Quality Assurance and Incentive Plan.

The requirements contained in this contract are performance-based with a focus on desired results and outcomes. This represents a challenge to the contractor to develop and apply innovative and efficient approaches to the contract requirements.

Performance-based contracting is a result of the overall shift in government management toward best commercial business practices.

The contractor will respond to comments and complaints from patrons and the Project Officer (PO) or representative in a timely fashion. In a case of equipment malfunctioning, the contractor will make every effort to immediately correct the problem to ensure patron satisfaction. If the problem is systemic, the contractor will submit a plan of correction to the PO.

A.3.2. Description of Services Required

The following is a description of the services to be delivered in the general service areas of Parking Services.

B. PARKING SERVICES

B.1. Manage Designated Employee Surface Parking Lots and Multi-level Parking Garages (Parking Areas).

The contractor will monitor the parking capacity and provide appropriate signs (directional and advisory) as needed to direct motorist into self-parking spaces within designated parking areas.

The contractor will provide Attendant-Assisted parking (stacked parking) when self-parking becomes full.

B.1.1. Visitor Parking At Contractor Managed Lots

The contractor will provide parking assistance at several visitor parking areas (i.e., Lot 4A, Lot 45, MLP-8 and the ACRF Garage Level P-1). This will include both self-parking and stacked parking as necessary.

It is to be noted that upon completion of the new Multi-level Parking Garage associated with the Gateway Visitor Center (MLP-11), the existing internal visitor parking lots, with the exception of the ACRF Garage Level P-1 and Patient Valet Lot, will be phased out and the contractor will be required to manage this new visitor parking facility from 5:00am to 11:00pm.

B.1.2. Manage Parking Meters at Selected Locations

Provide, monitor and manage approximately 130 parking meters throughout the NIH Main Campus.

The contractor will add or subtract the number of meters as directed by the Government.

B.2. Manage Attendant-Assisted Parking for Employee and Visitor Parking Lots

Provide Attendant-Assisted parking in the following parking facilities (MLP-6, MLP-7, MLP-8, Natcher Garage, Natcher Visitor Lot, ACRF Garage P-1, P-2 and P-3 levels, Lot 4A Visitors, and Lot 10H), which consist of approximately 8400 employee parking spaces on the Bethesda Campus and approximately 700 visitor spaces.

First arriving employees will self park and lock their cars in existing striped spaces.

When the self-park spaces are full, attendants will then direct employees to designated stacked parking locations (i.e., aisles) where the parkers will leave their car and ignition key and receive a claim ticket.

Attendants will secure vehicle keys by using keyed security locks or similar device.

As self-park spaces open, stacked cars will be moved into available spaces.

Attendants will move any stacked vehicles blocking self-parked vehicles as requested by customers within two (2) minutes or less.

Attendants will return ignition key to customers presenting a claim ticket or other appropriate verification.

The contractor will be responsible for ensuring that they notify employees that keys will need to be returned no later than the final operational hour specified for each of the parking lots/garages. All keys in the possession of the contractor after operational hours will be turned into the Gateway Parking Garage for securing and return to employees.

The contractor will retrieve all keys from the Gateway Parking Garage the next business day and maintain at the parking lot/garage where the vehicle is parked.

Contractors assigned to the P-1 Level will during the course of the day perform periodic permit inspections and report their findings to the PO.

Full Attendant-Assisted parking hours of operation will vary as necessary to ensure that customers are being properly assisted. The following operational hours will be used:

Employee Locations Operational Hours

ACRF P-2** 7 am to 6 pm

ACRF P-3** 7 am to 6 pm

Lot 10H** 7 am to 6 pm

Lot 31B/MLP-10 7 am to 6 pm Handicapped-Valet Only

MLP-6 7 am to 6 pm

MLP-7 7 am to 4 pm

MLP-8 7 am to 6 pm

MLP-9 7 am to 6 pm

Natcher Garage** 8 am to 4 pm

Visitor Locations Operational Hours

ACRF P-1 6 am to 7 pm

Patient, Patient Visitors and CRC approved

Lot 4AVisitors* 7 am to 7 pm*

Phased closure

Natcher Visitors* 7 am to 6 pm*

MLP-8 Visitors* 7 am to 6 pm*

Patient Valet 6 am to 7 pm

MLP-11 5 am to 11 pm

Upon opening of new facility in 2008

* NOTE that upon the opening of MLP-11 (Visitor’s Garage), all visitors’ lots with the exception of the Patient Parking Area (ACRF P-1 Level), Patient Valet Area and Lot 4A will close. Several of these visitor parking areas will require a yet to be determined number of parking meters to be installed.

**NOTE that upon further review at NIH, service to these parking facilities could be an option to the contract and should be priced accordingly.

B.3. Manage Collection of Parking Revenue

Maintain daily/monthly parking revenue systems - Issue and validate ticket for visitor parking lots and collect revenue from visitors as they depart. Collect revenue from parking meters, ensure meters are operational, and if not, repair meters within two (2) hours.

Manage visitor parking revenue - Maintain a parking system to control visitor parking revenue and validation of ticket sales. Contractor will install and maintain equipment in good working order.

Contractor will charge for parking or any other services at or about the Parking Facilities only as NIH specifies in writing, notwithstanding the Parking Services in Section B.2.

Contractor will recommend to NIH the rates to be charged for parking, and any changes, which the Contractor may deem appropriate. The rates and classes of users, to be charged for parking will be instructed, in writing, by the NIH to the Contractor.

Contractor shall collect all parking fees from users of the Parking Facilities subject to specific approval of NIH both as to the amounts charged and as to which users of the Parking Facilities shall be charged a parking fee.

B.4. Compensation and Fee Collections

The Contractor shall be paid a fixed monthly payment equal to 1/12th of the total contract amount. Invoices submitted monthly by the Contractor for payment of parking services shall contain pricing information by each of the designated parking areas.

In addition, the Contractor may be entitled to additional payments for any Parking Equipment purchased, as outlined in Section B.5. These additional payments will be for the purchase and/or upgrading of existing equipment. No equipment of this nature will be purchased except that which is discussed and approved with the Project Officer, and that at least three price quotes will be obtained before making any purchase. When equipment is purchased, this will be a separate line item on any monthly invoice submitted. The amount of the additional payments will not exceed $100,000.00 per year.

The Contractor shall collect all parking fees from users of the visitor parking facilities subject to specific approval of NIH both as to the amounts charged and as to which users of the Parking Facilities shall be charged a parking fee.

The Contractor shall establish and maintain at a chartered bank (Federally Insured) a deposit account (the Deposit Account), referred to herein respectively as the Deposit Account. Amounts in the Deposit Account shall bear interest to the extent feasible. Each Deposit Account shall be a segregated account and no sums except Revenues (as defined below) and interest thereon shall be deposited in the Deposit Account. Amounts in the Deposit Account may be withdrawn only as provided in the contract.

Revenues shall be placed in the Deposit Account as provided herein. Revenues shall mean all parking fees and all other amounts collected by Contractor from or in connection with the Parking Facilities, whether in cash, by check, by credit card, or otherwise, and all proceeds of any checks, credit card charges, or other receipts.

All Revenues shall be deposited into the Deposit Account not later than the 2nd business day following collection of such Revenues. The Contractor may withdraw from the Deposit Account, and retain, an amount equal to all Revenues for each month up to the sum of the monthly payments and additional payments (if any) payable for that month (collectively, Monthly Fees). In the event that Revenues for a month are less than the Monthly Fees for that month, then, the Contractor may invoice NIH for the remaining amount due that month.

Within ten (10) days of the end of each contract year, unless NIH shall otherwise instruct the Contractor in writing, the Contractor shall pay NIH the cumulative balance of the Deposit Account less income taxes payable by Contractor on interest earned in the Deposit Account during the period for which payment is being made on the amounts deposited in Deposit Account; provided that at the request of the Contractor, if this contract has not expired or terminated, NIH shall agree in writing to permit an agreed amount to remain in the Deposit Account to fund reasonably anticipated deficits in the amount of Monthly Fees or other amounts payable out of the Deposit Accounts.

The Government may, without advance notice to the contractor, require that an independent audit be conducted, or in the alternative, the Government may perform an audit, on the revenue collection process, monies received and deposited, and withdrawals into and out of the Deposit Accounts.

B.5. Maintenance of Current Parking Equipment and Installation of New Equipment

The Contractor shall maintain the current equipment owned by the NIH and install or upgrade any equipment as required at the direction of the project officer. All such equipment, installations and improvements are referred to herein as the "Parking Equipment." All such equipment and other materials incorporated into the Parking Equipment shall be new and all work shall be performed in a good and workmanlike manner. All such equipment and installations shall be installed and maintained by the Contractor, at its initial expense, in good working order. The Parking equipment shall be covered by standard industry warranties as applicable.

The Contractor shall furnish parking equipment, subject to reimbursement as part of an additional payment as described in Section B-4. The Parking equipment shall be owned by the contractor; provided that upon payment in full of the additional fee, ownership of the parking equipment automatically shall vest in NIH, free and clear of all liens and security interests. At NIH's request, the contractor shall execute and deliver such bills of sale and deeds as are necessary or appropriate to confirm the vesting of such ownership in Parking Equipment at NIH. At the end of the normal useful life of any Parking equipment (and provided the Contractor has properly maintained such equipment during its normal useful life), the Contractor may propose and the parties shall agree to an amendment to this Agreement whereby such Parking Equipment shall be replaced at NIH's expense pursuant to mutually satisfactory terms and conditions. No purchases will occur or monies be applied without the discussion/approval and concurrence by the Project Officer.

B.6. Obtain and Maintain Appropriate Insurance and Security Policies

Contractor shall obtain and maintain throughout the term of this contract the following insurance and security policies:

• Garage liability insurance with minimum amounts of $5,000,000 on an occurrence basis and not on a claim made basis.

• Worker’s compensation insurance in such amounts as is required by applicable law, including employers' liability coverage in the amount of $500,000.

• Garage keepers’ legal liability insurance to cover fire, explosion, riot, civil commotion and vandalism, malicious mischief, as well as theft of the entire automobile and collision damage with a $500 deductible per automobile.

• Hazard insurance on parking equipment.

• Crime insurance.

Contractor shall provide to NIH a certificate of insurance evidencing all required insurance in advance of the commencement of the term, and renew and redeliver it to NIH prior to expiration thereof. Each such certification shall state that it may not be altered or canceled or non-renewed without at least 30 days advance written notice to NIH. The foregoing insurance policies shall name as additional named insured’s NIH, each of their consultants, agents, employees, directors, officers and partners (collectively, the “Indemnified Parties”) with respect to work done by named insured (Contractor).

Contractor shall furnish to NIH, if requested, certified copies of the policies evidencing the coverage required hereunder. All insurance policies and bonds pursuant to this Agreement are subject to the approval of the NIH for adequacy and form of protection.

B.7. Provide Parking Information

Signage on Streets and Parking Facilities – The contractor will be responsible for implementing a signage plan. Signage should include lot number and indicate availability of parking in other contractor managed locations on the campus.

Signage at Parking Booths - Signage at parking booths should visibly display the booth number, and informational signage at the booth is to include the NIH’s Project Officer’s telephone number and email address for customer comments.

Information on NIH-linked Web Site – The contractor will assist the Project Officer with web site information, provide and prepare campus parking maps, parking procedures, and hours of attendant-assisted parking services. The Contractor shall not be responsible for maintaining nor creating the website.

B.8. Validation and Fee Collection within the Patient Visitor Parking Area

The Contractor shall provide an attendant and back-up attendant to staff a parking validation desk at the P1 entrance of the Clinical Research Center during the hours of 6 a.m. - 7 p.m. Monday through Friday, excluding Federal Holidays.

Verify parking validation for patients, patient visitors and those authorized to park in the ACRF P1 parking garage or patient valet parking area.

Attendants will be trained on accessing the Clinical Research Center Clinical Research Information System (CRIS) and shall take required training in areas of patient confidentiality and computer security. Including but not limited to HIPAA compliance training regarding handling of patient information. More information about HIPAA compliance can be found here: http://www.hhs.gov/ocr/hipaa/.

All revenue will be deposited daily into the established revenue account in accordance with Section B.3 and B.4 of the contract.

B.9. Patient Valet Parking

The Contractor will provide valet parking between the North Entrance of the Clinical Research Center (Building 10) and Lot 10E. The valet lot has approximately 45 spaces.

The contractor will be required to purchase and maintain all necessary signage at the valet service center, including directional signage leading to and from the valet parking area, provide and relocate as appropriate the designated parking location by the use of bollards/chains, planters, etc.

The hours of operation for the Valet Parking program will be 7 a.m. through 7 p.m.

Monday through Friday, excluding Federal Holidays.

The contractor will provide all necessary supervision during hours of operation.

The contractor must collect and properly account for all revenue(s) collected from this area.

All revenue will be deposited daily into the established revenue account in accordance with Section B.3 and B.4 of the contract.

All unclaimed valet and P1 Level Parking keys will be provided to the Admissions Office at 7 p.m.

http://www.hhs.gov/ocr/hipaa/

The Clinical Center has provided an electric cart for the transportation of patients throughout the ACRF Garage, P-1 Level. The attendants assigned to this level will use this electric cart to transport patients with special needs within the P1 garage.

B.9.1 Personnel Files for Employees Assigned to the Clinical Center

The contractor must maintain a personnel file on each contract employee assigned to the Clinical Research Center. This personnel file must be made available to Clinical Research Center staff during The Joint Commission (TJC) inspections. The personnel folder will be housed in a secure location within the Clinical Research Center and will be returned to the contractor once the TJC inspection(s) are complete. The folders will contain such items as Position Description, Performance Evaluations, Personnel Information, Credentials, Competency Evaluations, Awards and Commendations, and miscellaneous items. A sample folder will be provided to the contractor to ensure compliance with this requirement

B.10 Provide Parking Service Information

Provide parking service information, maintain and update parking service information, and work with the NIH Project Officer to maintain and update parking service web site.

C. PARKING ON-SITE OFFICE

The contractor will provide On-Site Project Management at all times while the contract is in effect. The on-site key personnel and the company’s corporate executive staff shall consist of professionals with a combination of education, experience and skills in Management or the Transportation Industry commensurate with the scope of this contract. This team shall provide leadership that assures the highest level of service at all times. The contractor’s Project Manager will conduct overall management coordination and be the central point of contact with the Government for performance of all work under this contract. Included in this function will be a full range of management duties including, but not limited to, planning, scheduling, report preparation, establishing and maintaining records, and quality control. The Contractor shall provide an adequate number of personnel with the necessary management expertise to assure the performance of the work in accordance with sound and efficient management practices.

The Government will provide 1 (one) computer for the Parking On-Site Office which will be used for Government related reports, e-mail, and other contract related functions. All other office equipment necessary to successfully service this contract is the responsibility of the Contractor.

D. STANDARDS OF CONDUCT AND APPEARANCE OF EMPLOYEES

D.1. Conduct

The Government requires a favorable image and considers it to be a major asset to be professional both in conduct and appearance. Each Contractor employee is expected to adhere to standards of conduct that reflect credit on themselves, their employer, the NIH and the Federal Government. The Government reserves the right to direct the Contractor to remove an employee from the work site for failure to comply with the standards of conduct or appearance.

The contractor will be responsible for controlling the employees’ conduct and insure that employees and visitors of the NIH are treated with discretion, respect and courtesy at all times.

The government reserves the right to request the removal of any of the Contractor’s employees assigned to the parking operations for reasonable cause. The NIH Project Officer will coordinate as necessary with the NIH Contracting Officer and make such a request only to the Contractor’s Project Manager and/or designated representative.

The NIH Project Officer will coordinate with the NIH Contracting Officer in order to make all determinations regarding the removal of any employee(s) from the work site. In the event of a dispute, the employee shall be removed from the contract until there is a resolution of the facts and the NIH Contracting Officer renders a final decision. When the reason for the removal is due solely to misconduct or security on the part of the Contractor employee, replacement shall be at the Contractor’s expense and not chargeable to the Government.

A determination of “unfit for duty” may be made from, but not limited to, incidents involving the following types of misconduct:

Neglect of official duties, including sleeping while on duty, unreasonable delays or failure to carry out assigned tasks, and/or conducting personal affairs during official time, falsification or unlawful concealment, removal, mutilation, or destruction of Government property, official records or documents, or concealment of material facts by willful omissions from official records or documents, disorderly conduct, use of abusive or offensive language, flirting or sexually suggestive language or actions, any form of discrimination or sexual harassment, quarreling, intimidation by words, actions or fighting as well as participation in disruptive activities which interfere with the normal and efficient operations of the Government, theft, vandalism, immoral conduct or any other criminal actions, selling, consuming, or being under the influence of intoxicants, drugs, or substances, which produce similar effects, unauthorized use of Government communications equipment or other Government property including, but not limited to telephones, copying/fax machines.

Note that the above listing is not all inclusive.

D.2. Criminal Actions

Contractor employees are subject to criminal actions as allowed by law in certain circumstances. These include, but are not limited to, the following:

• Falsification or unlawful concealment, removal, mutilation, or destruction of

Government property, official records or documents, or concealment of material facts by willful omission from official records or documents.

• Unauthorized use of Government equipment, property, theft, vandalism or immoral conduct.

• Unethical, improper use or misrepresentation of official authority or credentials.

Contractor employees must conform to all local and other applicable regulations. The Contractor shall take appropriate action in the event an employee(s) become(s) involved with civilian authorities as a result of misconduct or any other investigation, and immediately notify the Government Project Officer. Upon notification by civilian authorities of a pending investigation of a Contractor employee(s) the Contractor’s Project Manager shall immediately notify the Government Project Officer. If the Project Officer is not available, notification must be relayed as soon as possible thereafter.

D.2.A. Contractor Supervision

The Government shall not exercise any direct supervision or control over the Contractor employees performing these services under this contract. Notwithstanding any other provision of this contract, the Contractor shall at all times be responsible for the supervision of its employees in the performance of the services required. At no time shall the Contractor personnel be employees of the United States Government. Such Contractor personnel shall be accountable to the Contractor, who, in turn, shall be accountable to the Government.

D.3. Uniforms

All persons required to wear a uniform under this contract shall wear a standard uniform while on duty. Personnel in uniform will wear the same color and style. All personnel shall wear the complete uniform, as further described in this clause, at all times while on duty. No contractor employee shall enter on duty until he/she has a complete set of uniforms, including any accessories. The appearance of uniforms shall be maintained so that all items fit well, are cleaned and pressed.

Color - The Contractor’s work force uniforms shall be in a color that is readily distinguishable to customers.

Company Patches/Logos – Company patches or logos can be used to indicate the identity of the Contractor. No other identification, including personal or commemorative pins or advertisements, is to be worn or displayed on the uniform.

The cleaning of the uniforms will be the responsibility of the contractor or contractor’s employees.

Safety Vests/Flashlights - The contractor will be required to provide reflective safety vests and flashlights to their employees. This equipment is to be worn and utilized by employees during hours of darkness.

D.4. Personal Identity verification of contractor personnel

HHS/NIH Identification Name Tag - An identification name tag shall be worn at all times while on duty. Each contractor employee assigned to this contract will be issued an official HHS/NIH Identification Card upon successful completion of HSPD-12 background requirements. If unable to obtain clearance, the individual will not be assigned to perform duties under this contract. These official HHS/NIH identification cards must be worn at all times while performing services under this contract.

The NIH adheres to the following FAR Clause 52.204-9, Personal Identity Verification of Contractor Personnel (September 2007) regarding security clearances. The contractor will comply with these requirements.

(a) The Contractor shall comply with agency personal identity verification procedures identified in the contract that implement Homeland Security Presidential Directive-12 (HSPD-12), Office of Management and Budget (OMB) guidance M-05-24, and Federal Information Processing Standards Publication (FIPS PUB) Number 201.

(b) The Contractor shall insert this clause in all subcontracts when the subcontractor is required to have physical access to a federally-controlled facility or access to a Federal information system.

Position Sensitivity Designations

(1) The following position sensitivity designations and associated clearance and investigation requirements apply under this contract.

[ ] Level 6: Public Trust - High Risk (Requires Suitability Determination with a BI).

Contractor employees assigned to a Level 6 position are subject to a Background Investigation (BI).

[ ] Level 5: Public Trust - Moderate Risk (Requires Suitability Determination with NACIC, MBI or LBI). Contractor employees assigned to a Level 5 position with no previous investigation and approval shall undergo a National Agency Check and Inquiry Investigation plus a Credit Check (NACIC), a Minimum Background Investigation (MBI), or a Limited Background Investigation (LBI).

[X] Level 1: Non Sensitive (Requires Suitability Determination with an NACI).

Contractor employees assigned to a Level 1 position are subject to a National Agency Check and Inquiry Investigation (NACI).

• All Parking Attendants and Managers will under go a NACIC Background Investigation.

(2) The contractor shall submit a roster, by name, position and responsibility, of all staff including subcontractor staff working under the contract, which will develop, have the ability to access, or host and/or maintain a Federal information system(s). The roster shall be submitted to the Project Officer, with a copy to the Contracting Officer, within 14 calendar days of the effective date of the contract. Any revisions to the roster as a result of staffing changes shall be submitted within 15 calendar days of the change. The Contracting Officer shall notify the contractor of the appropriate level of suitability investigations to be performed. An electronic template, "Roster of Employees Requiring Suitability Investigations," is available for contractor use at:

http://ais.nci.nih.gov/forms/Suitability-roster.xls

Upon receipt of the Government's notification of applicable Suitability Investigations required, the contractor shall complete and submit the required forms within 30 days of the notification. Contractor/subcontractor employees who have met investigative requirements within the past five years may only require an updated or upgraded investigation.

(3) Contractor/subcontractor employees shall comply with the HHS criteria for the assigned position sensitivity designations prior to performing any work under this contract. The following exceptions apply:

Levels 5 and 1: Contractor/subcontractor employees may begin work under the contract after the contractor has submitted the name, position and responsibility of the employee to the Project Officer, as described in paragraph c. (2) above.

Level 6: In special circumstances the Project Officer may request a waiver of the pre-appointment investigation. If the waiver is granted, the Project Officer will provide written authorization for the contractor/subcontractor employee to work under the contract.

Employees hired to work under this contract will be citizens of the United States or, if aliens have the appropriate permits to work. Employees must be fluent in the English language. It is the contractor’s responsibility to perform past performance reference checks in order to insure a secure and safe work environment to the NIH.

D.5. Operation During Inclement Weather, Government Closure, and Emergencies (man-made or otherwise)

It is the contractor’s responsibility to insure sufficient staff is on duty to support any non-cancelled operations during inclement weather, even if the Government has announced Official Closure or Liberal Leave. The contractor will be required to staff their positions up to 2 hours after any official closure by the Federal Government but not to exceed the lot closure times.

The Project Officer shall notify the Contractor of Government Closures due to inclement weather, government closure or emergencies (man-made or otherwise).

D.6. Start Up Preparations

Immediately after award of the contract, the Project Officer will meet with the contractor and review all operational procedures and plans proposed by the contractor.

E. GOVERNMENT FURNISHED RESOURCES

The government will provide office space on campus, equipped with phone/LAN connections.

The government will provide one (1) computer. All other office equipment necessary to successfully service this contract is the responsibility of the Contractor.

The government will not provide any secretarial/administrative support to the contractor.

E.1. Contractor Parking Privileges

Parking on the campus is limited. The Government reserves the right to change parking privileges for contractor employees any time during the contract period. At the initial implementation of the contract, only the contractor management team assigned to office space and reports to that office space on a daily basis will be permitted to obtain NIH parking permits. All other contractor employees should make every attempt to use alternative or public transportation. There is a public transportation system that can be used on the NIH campus, i.e. Metro.

F. RECORDS AND REPORTS

The contractor shall maintain records and prepare reports as set forth in this Statement of Work. A copy of all reports shall be provided to the government Project Officer, and maintained on-site and be available for inspection by the Government at all times. The Contractor and their employees may be required to make written and oral statements to authorized Government agencies due to a particular incident. Any written statements provided shall be considered a report under the terms of the contract. All records and copies of reports shall be turned over to the NIH Project Officer within five (5) calendar days after completion.

F.1. Parking Reports

1. Contractor shall provide weekly revenue reports as well as weekly reports with number and type of validation parking tickets issued.

2. Contractor shall provide a weekly count of stacked vehicles for each of the parking areas.

3. Contractor shall provide a weekly Parking Violations Report that will include a number of vehicles not having appropriate NIH parking permits.

4. Contractor shall provide a Vehicle Damage Report in such instances as vehicles are damaged by a contractor employee.

5. Contractor shall provide a weekly Mid Pike Parking Usage Report.

6. Contractor shall provide personnel weekly staffing reports.

7. Additional ad-hoc Parking Reports that are not specified above may be required from time to time.

F.2. Receipt of Reports and Complaint Responses

The contractor will submit all reports to the Government Project Officer within five (5) days via email and occasionally hard copy when requested.

The contractor will respond via email to comments and complaints from patrons to the Government Project Officer (PO) or representative within 24 hours of notification by the Government, unless Government officials request an immediate response depending on the severity of the incident.

G. GOVERNMENT QUALITY ASSURANCE AND INCENTIVE PLAN

The Government reserves the right to modify any performance standards and/or metrics during the life of this contract, in order to ensure that the appropriate outcomes are being assessed and that the performance standards are appropriate. Changes will be accomplished via a bi-lateral contract modification.

Incentives and deductions will be calculated based on the quarterly cost of the contract.

The method for calculating the incentive/deductions is outlined below and in the attachment section. (See Attachment # 1) Measurements will be phased in within the first two quarters of the contract, and no incentive/deduction payments will be made for those quarters.

Incentive/deduction calculations and payments will become effective during the third quarter of this contract and quarterly thereafter.

Performance for the parking services will be evaluated by the following:

• Timeliness in responding to employee requests for assisted parking

Employees should not have to wait longer than two (2) minutes from the time of notifying parking attendant for assistance with stack parking until they can leave from their parking space without obstruction.

The performance level will be assessed by counting the total number of complaint/compliments and observation deficiencies/exceptional observations in a quarter. The contacts may be made through customer phone, letter and/or email.

Observations will be conducted on an unannounced periodic basis during each quarter by the PO or his/her designee. The levels of performance and their associated Incentive/Deductions for compliance with the 2 minute goal are listed below. The observation sheet may be found in the attachment section (See Attachment # 2).

Level of Performance Incentive/Deductions

7 or more complaints/observation deficiencies -$20,000

3 - 6 complaints/observation deficiencies -$10,000 0 - 2 complaints/observation deficiencies 0 0 - 2 compliments/exceptional observations 0 3 - 6 compliments/exceptional observations +$10,000 7 or more compliments/exceptional observations +$20,000

• Parking Customer Service

Outstanding customer service should be provided by the parking attendants. Parking customer service will be measured using the NIH Attendant-Assisted Parking Survey.

(See Attachment # 3) and may be found in the attachments. Either survey instrument

(Manual and/or Internet Version) may be used at the discretion of the Government.

Customer surveys will be distributed to no less than 30 customers on an unannounced basis during each quarter. These customers will be selected based on a convenience sample of those using the parking services.

The NIH Attendant-Assisted Parking Survey customer service score will be based on an average of all respondents answers to the eight (8) rating scale items on the survey. Each of the eight (8) items will be equally weighted. The customer service quarterly rating will be based on an average of the ratings for the eight (8) items. This average will be converted to a percentage and used as the quarterly level of performance. The levels of performance and their associated Incentive/Deductions are listed below.

Level of Performance Incentive/Deductions

30-39% -$20,000 40-49% -$13,000 50-59% -$7,000 60-69% 0 70-79% +$7,000 80-89% +$13,000 90-100% +$20,000

• Maintenance and Repair of Parking Meters

Parking customers are required to pay for metered spaces from 7:00 a.m. until 7:00 p.m.

Monday through Friday. Meters must be maintained to ensure the correct amount of time per coins insert by the customers. Meters not operating in this fashion will be considered inoperable. In addition, meters will be considered inoperable when they do not function due to such things as jamming and other mechanical problems.

The performance level will be assessed by counting the total number of customer complaint and observation deficiencies in a quarter noted in the NIH Parking Meter Repair Report. (See Attachment # 4) These contacts may be made through customer phone calls, letters and/or emails. Observations will be conducted on an unannounced periodic basis during each quarter by the PO or his/her designee. The performance level will be determined by counting the total number of complaints and observation deficiencies in a quarter. The levels of performance and corresponding incentives/deductions are listed below:

6 or more complaints/observation deficiencies -$20,000 1 - 5 complaints/observation deficiencies 0 No complaints/observation deficiencies +$20,000

• Contract Management/Other Forms of Customer Complaints/Compliments

Other forms of complaints and compliments from customers, including the Project Officer, of the Parking Service will be taken into consideration during the administration of this contract.

The performance level will be assessed by counting the total number of complaints/compliments and observation deficiencies/exceptional observations in a quarter. These contacts may be made through customer phone calls, letter, emails and comments from the Parking Timeliness Report. The levels of performance and their associated Incentive/Deductions for contract management are listed below:

7 or more complaints/observation deficiencies -$20,000 3 - 6 complaints/observation deficiencies -$10,000 0 - 2 complaints/observation deficiencies 0 0 - 2 compliments/exceptional observations 0 3 - 6 compliments/exceptional observations +$10,000 7 or more compliments/exceptional observations +$20,000

• Receipt of Reports and Complaint Responses (NTE 20K or -$20K)

The contractor will submit all reports to the Government Project Officer within five (5) days via email and occasionally hard copy when requested.

The contractor will respond via email to comments and complaints from patrons to the Government Project Officer (PO) or representative within 24 hours of notification by the Government, unless Government officials request an immediate response depending on the severity of the incident.

4 or more reports/responses late -$20,000 1 - 3 reports/responses late 0

No late submittals of reports/responses + $20,000

End of ARTICLE C.1 PERFORMANCE WORK STATEMENT

ARTICLE C.2 CONTRACTOR E-MAIL ACCESS

All Contractor staff that have access to and use of NIH electronic mail (e-mail) must identify themselves as contractors on all outgoing e-mail messages, including those that are sent in reply or are forwarded to another user. To best comply with this requirement, the contractor staff shall set up an e-mail signature ("AutoSignature") or an electronic business card ("V-card") on each contractor employee's computer system and/or Personal Digital Assistant (PDA) that will automatically display "Contractor" in the signature area of all e-mails sent.

ARTICLE C.3 PERIOD OF PERFORMANCE

a. The base period of performance of this contract shall be from September 1, 2008 through August 31, 2009

b. If the Government exercises its option(s) pursuant to ARTICLE C.18 of this contract, the period of performance will be increased as listed below:

Option Year Number Option Period

1 September 1, 2009 through August 31, 2010 2 September 1, 2010 through August 31, 2011 3 September 1, 2011 through August 31, 2012 4 September 1, 2012 through August 31, 2013

ARTICLE C.4 NAICS Code and Size Standard

Note: The following information is to be used by the offeror in preparing its Representations and Certifications:

(1) The North American Industry Classification System (NAICS) code for this acquisition is 812930.

(2) The small business size standard is $6.5 Million.

ARTICLE C.5 TYPE OF CONTRACT AND NUMBER OF AWARD(S)

It is anticipated that the award from this solicitation will be a multiple year firm fixed-price performance based contract with a one (1) year period of performance with four (4) one year option periods. The Government reserves the right to make a single award, multiple awards, or no award as a result of this solicitation.

ARTICLE C.6 Project Officer

The following Project Officer and Co-Project Officer will represent the Government of the purpose of this contract:

TBD

The Project Officer is responsible for: (l) monitoring the Contractor's technical progress, including the surveillance and assessment of…