17R0005_PWS_draft 20Oct17.pdf

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SECTION C – DESCRIPTION/SPECS/WORK STATEMENT

SPECIFICATIONS/STATEMENT OF WORK/PERFORMANCE WORK STATEMENT

Work under this performance-based contract will be performed in accordance with the following description/ specifications/ statement of work (SOW) which herein will be referred to as Performance Work Statement (PWS):

1.0 PURPOSE

1.1 SCOPE

This PWS provides Satellite Communications (SATCOM) and Network support services within Space and Naval Warfare System Center Atlantic (SPAWARSYSCEN Atlantic) facilities that are essential to supporting the customers, missions and functions for the Special Operations Communications Systems (SOCS) Integrated Product Team (IPT) at Fayetteville, NC; Tampa, FL; and Charleston, SC.

While Fayetteville, Tampa, and Charleston are intended as permanent working sites for contractors, travel locations and Temporary Duty Station (TDY) sites will include: Tampa, FL; Fayetteville, NC;

Ft Campbell, KY; Ft Carson, CO; Ft Lewis, WA; Hurlburt Field, FL; Little Creek, VA; Camp H.M.

Smith, HI; Camp Lejeune, NC; Camp Pendleton, CA; Coronado, CA; Charleston, SC; Afghanistan;

Horn of Africa; Germany; Qatar; Philippines; and/or Iraq. Moreover, satellite communication (SATCOM) systems to be supported via task orders under this contract are deployed at approximately ninety (90) sites within the Continental United States (CONUS) and Outside the Continental United States (OCONUS); therefore, travel to those sites for training and/or technical support may be required.

NOTE: Work will be performed in Afghanistan on a full-time basis as well as TDY. Contractors in Afghanistan will receive life support on Government-controlled facilities.

1.2 BACKGROUND

The SOCS IPT is a SPAWARSYSCEN Atlantic Field Activity located in Fayetteville, NC; Tampa, FL and Charleston, SC. The primary mission of the SOCS IPT is to support the Joint Warfighter commands and their infrastructure. SOCS IPT is engaged in work that includes Command, Control, Communications, Computers, Combat Systems, Intelligence, Surveillance, and Reconnaissance (C5ISR) systems, C5 Exercise Planning and Evaluation, integration, Systems Integration, Operational Systems, Fielding, Training, certification, maintenance, Logistics, Configuration Management, Systems Engineering, Network Engineering, Documentation/Graphics Support, Program Management, Quality Assurance and life-cycle sustainment management support of United States Special Operations Command (USSOCOM) programs which include Satellite Deployable Node (SDN) (previously known as Special Operations Forces Tactical Assured Connectivity Systems (SOFTACS)), SCAMPI (Not an Acronym), , U.S. Army Special Operations Command (USASOC), Naval Special Warfare Command (NAVSPECWARCOM), Air Force Special Operations Command (AFSOC), Marine Corps Forces Special Operations Command (MARSOC), Joint Special Operations Command (JSOC) with other Joint Warfighting Commands,

2.0 PLACE(S) OF PERFORMANCE

2.1 GOVERNMENT FACILITIES

Government facilities (i.e., office space or lab space) are provided to those labor categories that would otherwise adversely affect the work performance if they were not available on Government site. Contractor personnel with supplied Government facilities shall be located at SPAWARSYSCEN Atlantic facilities in Fayetteville, NC, Charleston, SC and Tampa, FL. Contractor personnel working

[Ver dtd 31 Aug 17] 2 of 41 full-time or partially at a Government facility shall complete all applicable mandatory training requirements as specified under Security Training, PWS Para 8.0.

2.2 CONTRACTOR FACILITIES

A significant portion of work issued under this contract requires close liaison with the Government.

The contractor shall be prepared to establish a local facility within twelve (12)-mile geographical radius of SPAWARSYSCEN Atlantic Fayetteville, NC facilities located at 107 Hay Street. Close proximity allows for proper contract administration duties.

The contractor shall be required to provide facilities in support of efforts pertaining to the requirements of the PWS. The contractor is not required to limit use of these facilities to work performed on this contract and its associated task orders. The contractor may use these facilities to perform unrelated work, and the facility may be occupied by other contractors and personnel not associated with this contract so long as this does not impact the contractor’s ability to accomplish this contract’s requirements on time and within costs. The contractor shall continually meet facility security clearance. The details of other contractors occupying space in the facility shall be the responsibility of the contractor. The government will not invest any funding into the infrastructure of the contractor’s building. The contractor shall meet facility location and size requirements as specified in this PWS, to include performance of classified task order(s), no later than one hundred eighty (180) days after contract award. The contractor shall provide a Facilities Completion Schedule (CDRL A001) that includes milestones that addresses all major facility tasks (facility layout, facility security requirements, outdoor SATCOM area completion, warehousing area, etc.) no later than fourteen (14) days after contract award. The Government inspection will be performed no later than fourteen (14) days after notification of facility readiness, and the Government will provide a decision on readiness for contract performance no later than ten (10) days after inspection. The contractor shall meet all facility OSHA regulations, state fire and safety regulations, as well as local fire and safety regulations at time of inspection. The contractor shall ensure the facilities remains in compliance during the life of the contract.

2.2.1 Fayetteville Facility Location

The Fayetteville facility shall be located within a twelve (12) mile radius of the SPAWARSYSCEN Atlantic Fayetteville office, located at 107 Hay St. No facility (building structure or parking space) shall be located in a “V” or “A” flood zone area as designated by the Federal Emergency Management Agency (FEMA) flood maps.

The facility shall be located so that it will have an unobstructed 360 degree view with a minimum seventeen degree (17°) vertical look angle at the horizon. The Satellite Communications (SATCOM) equipment shall be set-up outside of the facility and shall be located in a space that is easily accessible (e.g. not on a roof) and that is secure so that overnight testing can be conducted and which allows equipment to be left securely in place.

The contractor shall ensure that all necessary frequency clearances and frequency de-confliction is obtained for the proposed site based on spectrum usage specifications for the facility. The contractor shall also be responsible to ensure that no external source of interference is present that will disrupt Line Of Sight (LOS) and satellite communications at the facility.

2.2.2 Fayetteville Facility Space Requirements

The information provided below is the current baseline space requirements for the Fayetteville facility.

At a minimum the contractor shall provide facilities with the following integrated requirements:

2.2.2.1 The Fayetteville, NC facility shall provide for office, laboratory, integration, training, conference, and warehouse storage space.

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Test lab space is required to be large enough to support the set up and testing of two (2) 2.0M SATCOM antenna systems and two (2) SDN-Hv2 (Satellite Deployable Node-Heavy version2) base band systems and associated transit cases. In addition to the test lab space the facility shall have integration space capable of supporting an integration/production rate of five (5) SDN-Lvx2,, ten (10) SDN-Lv3b, five (5) SDN-Lv4, and ten (10) Broadband Access Kit version 2 (BAKv2) sized systems per week. The test lab and integration space shall be located adjacent to one another and the combined requirement is estimated to be a total of 11,000 sq. ft. (approximately 1000 sq. ft. lab and 10,000sq. ft.

integration space).

The facility shall be equipped with an area to support a LCSM electronics test lab for trouble shooting and maintenance of up to four (4) 2.0M SATCOM systems and associated base band equipment simultaneously. This space should account for storage of electronic test equipment, manuals, and nominal storage for commonly used spare parts.

The facility shall provide for an indoor SATCOM Test Area capable of supporting setup and testing of two (2) 2.0M SATCOM antenna systems with base band equipment. The indoor SATCOM test area shall be equipped with two (2) Quadband SATCOM simulators.

The facility shall have the ability for warehousing and storage for 100,000 cu. ft. of material. The warehouse storage space requirement does not include space between storage racks or loading areas.

The actual square footage for the warehouse space will depend upon the layout proposed by the offeror and must be in compliance with local fire and safety regulations.

The facility shall be designed so that project integration and laboratory spaces can be easily reconfigured to meet changing requirements.

2.2.2.2 The outdoor SATCOM test area shall be large enough to accommodate the setup and operation of one (1) 3.8m SATCOM antenna system, four (4) 2.0M SATCOM antennas, ten (10) 1.2m VSAT(Very Small Aperture Terminal) antenna systems, and ten (10) International Maritime Satellite Broadband Global Area Network (INMARSAT BGAN) systems simultaneously with exterior hard mounted power drops. Additionally, Local Area Network (LAN) and fiber optic l connections shall be hard mounted in the SATCOM area and will be terminated in the Integration area, test lab, and classrooms to allow for setup and operation of the baseband and SATCOM systems remotely. The outdoor SATCOM area shall be paved with either concrete or asphalt.

2.2.2.3 The facility shall have parking spaces for at least one hundred (100) cars for facility employees, government oversight personnel, and visitors. The parking lot shall be permanently paved, lined, and free from fee-collection.

2.2.2.4 The facility shall have a conference room capable of supporting up to forty (40) people.

The conference room shall be equipped with a conference table, chairs, Video Teleconference (VTC) equipment, white board, and video monitor/projection/audio equipment with computer input. All communications equipment shall be integrated into the conference room via either a wireless connection or be embedded in conduit behind and/or underneath floors, ceilings, or walls.

2.2.2.5 The facility shall have six (6) classrooms equipped to handle a minimum of fifteen (15) students each along with sufficient space (8 ft. x 12 ft. of open contiguous floor space ) to allow for setup and operation of baseband equipment for supported systems. Each classroom shall be equipped with desks/tables and chairs to provide workspace for fifteen (15) students, two (2) instructors, white boards, projector screens and projector with computer input. A desk with computer input and chair shall also be provided for the instructors. All communications equipment shall be integrated into the training room via either a wireless connection or be embedded in conduit behind and/or underneath floors, ceilings, or walls. Classrooms shall have sufficient HVAC to support the full load of fifteen (15) students and two (2) instructors as well as the baseband equipment located in each classroom for

[Ver dtd 31 Aug 17] 4 of 41 training. Equipment heat/load calculations should be based on supporting fifteen (15) students, two

(2) instructors, seventeen (17) laptops, and two (2) SDN-Hv2 basebands.

2.2.3 Fayetteville Facility Equipment & Service Requirements

The contractor shall provide the following equipment and services in the Fayetteville, NC facility:

2.2.3.1 Reception area with a receptionist to control visitors

2.2.3.2 Certified for Secret Communications Security (COMSEC), Key Material Storage, Controlled Cryptographic Item (CCI) storage and storage of hardware classified as Secret, such as hard drives. The Contractor will be responsible for obtaining and maintaining a COMSEC account for the facility.

2.2.3.3 Facility Clearance Level – SECRET

2.2.3.4 Security management

2.2.3.5 Facility management

2.2.3.6 Information Technology (IT) Management

2.2.3.7 Warehouse equipment, including Fork Lifts, Storage Racks, Hand Trucks and a minimum sixteen (16) foot box trucks (approximately 1000 cubic feet) to support transport of equipment.

2.2.3.8 The facility must be capable of having power restored to the entire facility to allow for normal operations within 48 hours.

2.2.3.9 Alarm System Installation. Contractor is responsible for all aspects of procurement, monitoring, and management of the alarm system and other security measures for the facility.

2.2.3.10 Facility Operations Support. Contractor shall provide necessary Facility Operations support to include janitorial services, pest control, Heating/Ventilation/Air Conditioning (HVAC) repairs, security services, and other services required to provide a safe, fully functional facility.

2.2.3.11 Facility must be equipped by contractor with contractor provided and managed SECRET Internet Protocol Router Network (SIPRNET) service. Contractor provided SECRET Internet Protocol Router (SIPR) is required to execute this PWS.

2.2.4 Fayetteville Test Area Power Requirements

The following identifies the estimated minimum power requirements for the project integration areas, labs and antenna areas. Power to work areas provided from overhead power cables shall be enclosed within power poles at work bench locations or integration locations. These power requirements are considered to be minimum requirements.

2.2.4.1 Warehouse

• One 20 Amp dual receptacle outlet every 12 feet

• One 30 Amp 220v receptacle with a dedicated circuit breaker (Forklift Charger)

• One 240v receptacle with a dedicated circuit breaker

2.2.4.2 LCSM Electronic Maintenance Lab

• Two 30 Amp 110v receptacles each with a dedicated circuit breaker

• One 20 Amp 110v dual receptacle outlet every 12 feet

2.2.4.3 Production/Integration Area

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• Four 30 Amp 110v receptacles each with a dedicated circuit breaker

• Two 40 Amp 208v receptacles each with a dedicated circuit breaker

• One 240 v receptacle with a dedicated circuit breaker

2.2.4.4 Test Lab

• Two 30 Amp 110v receptacles

2.2.4.5 Indoor SATCOM Test Area

• One 30 Amp 110v receptacle outlet every 12 feet

• Two 30 Amp 220v receptacles

2.2.4.6 SATCOM Antenna Field

• Twenty-five 30 Amp 110v receptacles

• Fifteen 30Amp 220v receptacles

• Fifteen 20 Amp 110 volt dual receptacles

2.2.4.7 Conference Room

• One 20Amp 110v dual receptacle outlet every 12 feet

• Two ceiling mounted 15 Amp 110v dual receptacles (Projectors)

2.2.4.8 Classrooms

• Two 30Amp 110v receptacles

• Two ceiling mounted 15 Amp 110v dual receptacles (Projectors)

2.2.5 Facility Transition

During the course of the contract, all tasking and Government-furnish property may be transitioned to another facility. The contractor shall be responsible for the disassembly of Government Property to include warehousing racks, equipment test beds, etc.; packing the items for shipment; transportation of the items to the new facility and set-up of the equipment. A separate task order will be issued for the performance of this work.

3.0 PERFORMANCE REQUIREMENTS

The following paragraphs list all required non-personal services tasks that will be required throughout the contract. The contractor shall provide necessary resources with knowledge and experience as cited in the personal qualification clause to support the listed tasks. Contractors shall perform requirements in accordance with Federal Acquisition Regulation (FAR) and/or Defense Federal Acquisition Regulation Supplement (DFARS) which do not include performance of inherently Governmental functions. The contractor shall complete all required tasks while controlling and tracking performance and goals in terms of costs, schedules, and resources.

3.1. RELEVANT EXPERIENCE

The contractor shall support Joint Warfighter C5ISR systems; to include Equipment Support, System Support, Systems Requirements, Operational Requirements, Test & Evaluation, Training, and Programmatic Support.

3.1.1 Systems and Equipment

The contractor will provide support services to SDN and SCAMPI USSOCOM Programs of Record as well as support for similar technical solutions and capabilities leveraged by SPAWARSYSCEN Atlantic for other Joint Warfighting Commands. Services are to include: C5ISR tasks, Command, Control, Communications and Computers (C4) Exercise Planning and Evaluation, Systems

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Integration, Sustainment, Test and Evaluation, Fielding, Training, Assessment and Authorization (A&A), Maintenance of assigned systems, Life Cycle Sustainment Management, Logistics, Material Handling Configuration Management, Systems Engineering, Technology Insertion, Network Engineering, Network Modeling and Simulation, Documentation and Graphics Support, Project Management Support, Quality Assurance, and deployed technical and training support at approximately ninety (90) sites within the CONUS and OCONUS. Support may also be performed while afloat on Naval and commercial vessels. As of September 2017, the SDN Program supports approximately 2,000 tactical Nodes and an additional 900 ancillary items used to augment the SDN Nodes.

3.2 PROGRAM MANAGEMENT

The contractor shall work closely with the government project manager and, when applicable, provide support at the sponsor level and at the contract level to ensure the government's requirements are met on schedule and within budget.

3.2.1 Program Support

Some programs and projects shall require a contractor to work closely with the government project manager to support the needs of the program and/or project.

3.2.2 Program Support Documentation

The contractor shall draft and/or develop various program management (PM) documents (CDRL A002) as required in support of work specific to a task order. At a minimum, the following documents are typical PM deliverables that the contractor shall be prepared to draft and submit for Government review:

• Meeting Agenda and Minutes

• Plans of Action and Milestones

• Work Breakdown Structures (WBS)

3.3 TEST AND EVALUATION

The contractor shall provide test and evaluation support services to the government for the monitoring and conducting of tests, evaluations, and studies and the preparation of test plans for specified SOCS and C5ISR systems, subsystems, and/or equipment.

3.3.1 The contractor shall assist the Government in the preparation of detailed test procedures (CDRL A004) for testing and evaluating the specified system, subsystem, or equipment. The test procedures shall clearly define the objectives of the test, the procedures that must be carried out by the test team to meet the objectives of the test, the pass/fail criteria for the test, and test equipment requirements.

3.3.2 The contractor shall document the results of the test evaluations, studies, and plans as detailed within the test procedure (CDRL A004).

3.3.3 The contractor shall assist the Government in the preparation of test plans to establish basic requirements for first article tests, factory acceptance tests, system integration tests, installation tests, acceptance tests, technical evaluations, operational tests and evaluations, and test outlines; as well as provide input to Test Bed Implementation Plans, Test and Evaluation Master Plans (TEMPs), and Test and Evaluation Plans (CDRL A005).

3.3.4 The contractor shall assist the Government in the preparation of draft test planning documents, observation of the test and evaluation processes, documentation of test observations, evaluation of systems or equipment, performance of data analyses/interpretations/projections, and preparation of draft test reports, system test plans, and system evaluation reports (CDRL A004).

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3.4 SYSTEMS ASSESSMENT & AUTHORIZATION (A&A)

The contractor shall assist the Government in the technical evaluation, data collection, development and/or processing of the required documentation concerning the A&A of equipment and systems for Joint Interoperability and cybersecurity authorization. The contractor shall work with organizations such as the Joint Interoperability Test Center (JITC), Command Authorizing Official, and Defense Information Security Agency (DISA) to assist in the certification process.

3.5 LIFE CYCLE SUSTAINMENT MANAGEMENT (LCSM)

3.5.1 LCSM Services

3.5.1.1 General

The contractor shall assist the Government in providing Life Cycle Sustainment Management (LCSM) planning and services support for existing, new and modified SOCS and C5ISR systems and subsystems, as well as provide support in accordance with (IAW) the approved LCSM Plans (LCSMPs) for all SOCS IPT projects and programs. The equipment supported may vary from stand-alone electronic subsystems to fully integrated SOCS and/or C5ISR systems. The contractor shall assist in the development or review of strategies for supporting system Integrated Logistics Support (ILS) requirements considering geographic area of deployment, equipment requirements, supportability, equipment/system interoperability, equipment/material availability, procurement, inventory, and stocking requirements. The contractor shall assist with Configuration Management (CM) services for all systems supported by the SOCS IPT in accordance with any applicable CM plans.

The contractor shall develop a Logistics Support Plan (LSP) (CDRL A014) which delineates specific details of processes and procedures to be followed by the contractor team for supporting LCSM from development through disposal and shall ensure adherence with all procedures and policies. The contractor shall recommend methods or plans to improve the plan when appropriate.

3.5.2 Integration

The contractor shall be required to operate an integration facility, as specified in PWS paragraph 2.2.

The integration facility shall be used to do technology insertion, product evaluation, and integration of commercial equipment into transit cases, fixed plants, trailers, and mobile vehicles/platforms. The Contractor shall be required to perform similar functions in Government facilities. In support of system integration/production, the contractor shall establish and document integration/production procedures (CDRL A003) that include establishing system base line configurations and recording/documenting system configurations, material ordering, integration, testing, and quality assurance. The integration facility in Fayetteville shall allow for quick reconfiguration and expansion into new product lines.

3.5.3 Fielding

The contractor shall assist the government in the fielding of SOCS equipment and systems. The support shall be accomplished in accordance with the applicable developed Materiel Fielding Plan (MFP) (CDRL A006) and/or at the direction of the specific applicable task order. The MFP constitutes an agreement between the materiel provider and the activity receiving the equipment or systems. Fielding will consist of training personnel, delivering, inventorying, testing, and acceptance by the gaining activity of the systems or equipment. Materiel Fielding will be accomplished in conjunction with New Equipment Training or Unit Acceptance Testing normally conducted at the gaining activity.

3.5.3.1 The contractor shall assist the Government in coordinating all efforts relating to Fielding equipment to include but not limited to scheduling, material shipment and delivery, documenting

[Ver dtd 31 Aug 17] 8 of 41 transfer of equipment using DD Form 1149 or SF153 (for Controlled Cryptographic Items (CCI)), joint inventory using DA Form 2062 and acceptance testing, with gaining unit Property Book Officer (PBO), and training.

3.5.3.2 The contractor shall prepare a Trip Report (CDRL A007) and submit to the COR after the equipment /system has been fielded.

3.5.4 Training Support

Within 30 days after contract award, the contractor shall provide a method of certifying technicians and trainers with standards (CDRL A008) to be approved by the government. After government approval of standards, contractor will thereafter certify all technicians and trainers on all SDN systems to include the maritime systems within ninety (90) days of hire.

The contractor shall conduct both New Equipment Training (NET) and follow-on Sustainment Training and On-the-Job Training (OJT) either at the contractor’s facilities or at other sites as specified within individual task orders. The contractor site training rooms shall be equipped with a whiteboard/smartboard, projectors and workspaces for a minimum of 15 students. Although training support will normally be provided within CONUS locations, the contractor shall occasionally be required to provide training support OCONUS and in hostile areas. The contractor training teams shall be skilled in the operation and maintenance of the equipment/systems for which training is being provided.

The contractor shall also assist in the performance of Education and Training Assessments (CDRL A009) for Joint Warfighter commands. The contractor shall provide Subject Matter Expertise (SME) to address a variety of Joint Warfighter issues. The contractor shall provide support to Joint Warfighter units responsible for collecting, archiving, analyzing, resolving, and disseminating lessons learned from all types of Joint Warfighter engagement activities with specific focus on conducting the active collection task. In addition, the contractor shall support training exercises and C5ISR support to Combatant Commanders.

3.5.4.1 New Equipment Training/Sustainment Training

The contractor shall develop and update course materials, provide qualified subject matter expert instructors, track student progress by testing and certifying each student as mission ready and provide a system of metrics that measures the satisfaction of the student and the customer with the performance of the instructor and of the relevance of the curriculum to the students’ needs. The contractor shall provide to the government for review and approval - all training material and curriculum prior to its use. At the conclusion of each class or training session, the contractor shall provide the government with the following documents.

• Trip Report (CDRL A007)

• Class Analysis (test scores, performance evaluations, etc.) (CDRL A009)

• Student Critiques (CDRL A009)

• Suggested Improvements (CDRL A009)

The contractor shall be fully trained in the use of the latest training technology including Web-based and Computer-based training, blended learning approaches, Job Performance Aid development tools, instructional authoring tools, and deployment of training on mobile training technology devices. The contractor shall have or have access to a fully equipped video and audio production facility to allow pre-production, production, and postproduction of training materials, as well as a secure (domain restricted) network web hosting facility to allow testing and fielding of distance learning technologies. The distance learning solution is hosted on Joint Knowledge Online (JKO) (hardware and/or software would be provided by the Government; the contractor shall provide the solution).

The contractor shall develop training to exploit the leading-edge methods of meeting “just in time” training requirements world-wide. The contractor shall develop training and simulation material using

[Ver dtd 31 Aug 17] 9 of 41 standardized programming models to provide ease of course maintenance with special emphasis on providing for frequent changes and modifications to reference publications and course content.

Training shall focus on SOCS equipment and various Defense Information Systems Network (DISN) commercial SATCOM systems. In addition to the training approaches listed above, the training curriculum shall include lecture-type training with classroom material followed by a practical laboratory that reinforces the lecture material and provides students with a hands-on training environment. The contractor shall develop Training Manuals, Student Guides, Student Work Books, Laboratory Work Books, Operations and Maintenance manuals, Quick Reference guides, Course Content Compact Disks (CDs)/Slides and other instructional material (CDRL A010) for all classes taught.

3.5.4.2 As identified in individual task orders, the contractor shall conduct an initial site survey and direct coordination with end users and host facility managers at the specified locations as soon as possible after coordination with the government on the location and dates of the training. The necessary government personnel will be available for coordination during the initial site survey and during the week prior to training. The contractor shall assist in the coordination to arrange for suitable facilities for training either at the host activity (CONUS or OCONUS) by contacting the host to ensure training areas are sufficient, or at the contractor’s facility as specified in the individual task order.

3.5.4.3 Training Assessments

The contractor shall develop tools for knowledge and performance assessment (CDRL A009) of implemented and proposed programs and training materials to validate the effectiveness of education and training programs, this information shall include number of classes (students in each) and OJTs for each unit. The contractor shall evaluate and analyze collected data for short and long range performance improvement, quantification of training performance and comparison with expected performance.

Contractor shall develop a presentation and provide all training course documentation (CDRL A009, A010, A011, A012) required for each course.

3.5.5 Maintenance

The contractor shall assist the Government in developing a reliability centered maintenance program.

This includes failure trend analysis, maintenance action reporting, return material authorization, material condition determination, and depot level support for all SOCS supported equipment. Depot level support is defined as the process of materiel maintenance or repair involving the overhaul, upgrading, rebuilding, testing, inspection, or reclamation (as necessary) of systems, equipment end items, parts, components, assemblies, and sub-assemblies.

3.5.5.1 Material Repair

The contractor shall identify and report (CDRL A013) which commercial material is repairable by the SOCS IPT and which material needs to be returned to the Original Equipment Manufacturer (OEM) for repair with supported explanation of the recommendation. The contractor shall include cost benefit analysis data supporting such decisions. The contractor shall assist the Government in developing commercial product repair procedures for items that are repairable by the SOCS IPT and shall make arrangements/develop processes for other commercial material to be returned to the OEM for repair when required. The maintenance procedures shall define maintenance flow from the user to the OEM or designated Repair Activity for faulty equipment, and reporting procedures required by the OEM/Repair Activity to complete the request.

The contractor shall prepare, monitor, and maintain records on all repairs and technical assistance provided in order to ensure these actions are completed as specified in individual task orders in accordance with any applicable developed process plans. All failed items or equipment requiring

[Ver dtd 31 Aug 17] 10 of 41 repair or replacement will be reported (CDRL A013) to the Government for disposition instructions.

The contractor will coordinate repair and ensure a repaired or replacement item is immediately returned to the user. Records shall be kept by the contractor on repair times, with recommendations on how the repair times can be decreased when applicable. The contractor shall conduct periodic failure, sparing and inventory analysis as specified in individual task orders to ensure the correct amounts of spares are available and to provide budgeting information for out-year planning.

3.5.6 Reporting and Trend Analysis

As specified within individual task orders, the contractor shall utilize the data collected to provide reliability and trend reports (CDRL A015) and conduct trend analysis to assist the government in the identification of any adverse conditions and development of solutions. The contractor shall assist the government in research of solutions and provide recommendations on how to correct these adverse trends. If engineering analysis/technical assistance from the OEM is required, the contractor shall coordinate those efforts with the Government. Utilizing a government-provided computerized maintenance management system, the contractor shall assist the Logistics Analysis team to provide reporting and trend analysis summaries of supported programs. The frequency of the reports and summaries shall be as specified in individual task orders.

The contractor shall develop reports and trend analysis as an early warning indicator of potential problems and issues with equipment and maintenance within a program, specifically:

• Identifying trends and warning signs

• Identifying failures and failure causes

• Providing manpower and cost estimates

• Identifying new opportunities for improvement or efficiency

• Identifying ways to eliminate uncertainty/mitigate risk

• Identifying the most important trend indicators within a program

• Determining historical failure patterns

• Determining failure causes and effects

• Determining and documenting the mission requirements for upgrades

3.5.7 On-Call Technical Support

As required by individual task orders; the contractor shall provide 24/7/365 global logistics support in person, via telephone, and/or e-mail to equipment end users at world-wide locations. The contractor will establish a 24/7/365 technical support ‘Help Desk’ structure. The Government will provide a central telephone hotline and email support functional mail box. The main support location will be the depot located in the Fayetteville, N.C. area. The contractor will also provide qualified technicians and trainers (total of 40-50 personnel depending on mission requirements) at approximately 12 CONUS and 4-7 OCONUS locations to include theaters of military operations. Sites will include:

Tampa, FL; Fayetteville, NC; Ft Campbell, KY; Ft Carson, CO; Ft Lewis, WA; Hurlburt Field, FL;

Little Creek, VA; Camp H.M. Smith, HI; Camp Lejeune, NC; Camp Pendleton, CA; Coronado, CA;

Charleston, SC; Afghanistan; Horn of Africa; Germany; Qatar; Japan; Philippines; and/or Iraq. The technicians and trainers will be collocated with designated Special Operations Forces military units from all four military branches. The support includes but is not limited to system troubleshooting, identification of failed hardware/software, requisition/shipping replacement parts, removal/replacement of parts, and all technical and logistics actions necessary to return the system to operational status as soon as possible. The contractor shall log all support actions in the Government-provided computerized maintenance management system. If necessary, the contractor shall elevate support issues through their management hierarchy until resolved. Unusually challenging issues may be advanced to Government subject matter experts for assistance.

3.5.8 Site Integration Plan Support

The contractor shall assist the government in developing a Site Integration Plan (SIP) (CDRL A016) that provides step-by-step direction on installing equipment and systems.

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The contractor shall assist the government in coordinating and scheduling installations with all users.

3.5.9 Documentation

3.5.9.1 The contractor shall be required to provide engineering service support producing technical publications (CDRL A011), technical manuals (CDRL A012), engineering drawings (CDRL A017), illustrations, user guides and other documentation (CDRL A007) in accordance with commercial /military standards required for SOCS IPT supported systems. The contractor shall obtain updates on technical data, maintenance, to include system manuals, engineering drawings (where applicable), and training material (when applicable) from the OEM. The contractor shall also provide engineering services support for obtaining electrical and/or mechanical design certifications per project and/or customer requirements. The contractor shall ensure that system technical manual changes and updates are distributed in accordance with established procedures by the Government.

The contractor shall be responsible for providing all equipment, software, and materials necessary to develop, print, and reproduce documentation. The contractor shall have the capability to produce, at a minimum, 15 manuals, 200-pages each, within 24 hours.

3.5.9.2 Technical Library. The Government will provide the contractor access as required to the Government-managed technical library in order to maintain and distribute controlled copies of all current program documents, technical publications, change packages, revisions, amendments, training packages, and CDs containing any combination of previously noted documents to activities as required. The technical library is accessed via Intelink. Access shall be available from the contractor facility.

3.5.9.3 Equipment Nomenclature Support. The contractor shall also be familiar with the process and documentation (DD Form 61) required for the assignment of equipment nomenclatures.

3.5.9.4 The contractor shall prepare and update specifications applicable to new or existing systems or components.

3.5.10 Configuration Management

The contractor shall provide a reliable source of configuration information to support all program/project activities including program management, systems engineering, manufacturing, software releases and updates/maintenance, logistic support, modification, maintenance, decommissioning, and disposal.

3.5.10.1 The contractor shall develop and maintain Configuration Baselines (Product) to provide identification of all configuration items such as: documentation, data, services, processes, hardware, software, firmware and software warranty licenses. (CDRL A020)

3.5.10.2 The contractor's Configuration Management Plan (CMP) (CDRL A021) shall be consistent with the functions and principles as listed in Section 5 of the ANSI/EIA-649B standard and compliment the United States Special Operations Command (USSOCOM) Configuration Management Plan (CMP) and SOCS IPT Data Management Plan. The contractor shall capture, control, and report the technical baseline of each system in the provided SOCS Configuration Management Tool (CMT). The contractor shall comply with CM requirements as outlined in EIA649-

1. The contractor shall establish and maintain configuration management of all hardware, firmware, and software configuration items that comprise the various SOCS IPT configurations including documentation that align with the USSOCOM CMP and meets the intent of the DoD adopted ANSI/EIA-649B CM standard. The contractor shall use a CM process to control all configuration documentation, physical media, and physical parts representing or comprising the SOCS configuration items.

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3.5.10.3 Configuration reviews shall be conducted in accordance with the ANSI/EIA-649B standard. Configuration Audits shall be scheduled and conducted by the government with contractor support and are performed to verify that the systems and its items and documentation are accurate, complete, and compatible. The contractor shall schedule Configuration Control Boards (CCBs) for the government at least semi-annually or more often if dictated by the production / modernization schedules. The contractor shall staff and evaluate configuration or certification change requests.

3.5.10.4 The contractor shall perform power-on self- tests/low-level equipment operational checks (CDRL A007). Additionally, the contractor shall validate warranties for procured equipment, check serial numbers of internal components, verify parent/child relationships, and develop Work Breakdown Structures (WBS) for each system/kit/ancillary standalone item and ensure equipment is identified and loaded correctly into the government database.

3.5.11 Inventory Control / Item Management

The contractor shall maintain inventory control, material processing, and tracking requirements via SOCS inventory management database (COLTS) provided by SPAWARSYSCEN Atlantic for all supported systems in each of the locations. The contractor shall maintain a spares complement consistent with projected usage based on the projects and programs executed from that site. The contractor shall conduct periodic reliability analyses and update cost estimating models and provide recommendations (CDRL A015) to the government for in-line production changes to improve reliability of products. The contractor shall make recommendations to increase or decrease the range and depth of the amount of spare stock held. The contractor shall use government provided software for inventory control and item management.

3.5.11.1 The contractor shall identify quantity and schedule requirements (including requirements for spare parts support) and support planning for obtaining long lead items.

3.5.11.2 The contractor shall maintain a current list of hardware items that are required to be on hand. The contractor shall provide monitoring and tracking of all material/equipment from planning, receipt, bar-coding, and warehousing of material/ equipment, or Automated Information Technology (AIT), to delivery of the final product to the end user. The contractor shall coordinate with Government technical personnel and with vendors regarding acquisition and delivery of equipment and materials required to support SOCS equipment, systems, and subsystems. The contractor shall track acquisition status from procurement initiation to hardware delivery.

3.5.11.3 The contractor shall utilize a SOCS inventory management database provided by SPAWARSYSCEN Atlantic to provide material tracking reports and identify delinquent deliveries.

As required, the contractor shall be responsible for generating inventory tracking report(s) (CDRL A018) for the basic contract and/or each task order summary report. Deliverable documentation shall vary and be specified in each TO, if applicable. The contractor shall maintain accurate inventory records on equipment received by the contractor for storage prior to integration. The contractor shall perform analyses, gather information, and make recommendations to the Government concerning use and integration of National Stock Number (NSN) and non-NSN hardware materials. The contractor shall establish and maintain a system for storing, staging, tracking, inventorying, and managing parts and equipment required for test and repair of systems.

3.5.11.4 The contractor shall assist in the shipment of a replacement to the user upon notification of a failed component. All transactions will be recorded in a government provided maintenance management system, COLTS. Access to the system will be available from the contractor facility. The contractor will coordinate efforts with the OEM and/or vendor to repair or replace faulty equipment under contractual warranty provisions or via other vehicles after warranty expiration. Material will be shipped to the end user (priority-next day delivery) within 24 hours of request.

3.5.11.5 The contractor shall provide equipment cataloguing support (the process of assigning equipment a National Stock Number (NSN) through the Defense Logistics Agency (DLA) for all

[Ver dtd 31 Aug 17] 13 of 41 equipment bought with MFP-11(Major Force Program- SOF peculiar) funds and fielding support services which includes inventory of new equipment and lateral transfer to gaining units.

3.5.12 Warranty Management

The contractor shall serve as the warranty manager by tracking the applicable government acceptance dates/receipt dates against the serial number of equipment or the line replaceable unit (LRU) of a system. As warranty manager, the contractor shall, unless otherwise directed, submit warranty data on Warranty Tracking Information (WTI) form and Warranty Source of Repair Instructions (WSRI) as specified on the Warranty Tracking and Administration for Serialized Items (CDRL A019). As directed in the TO, the contractor shall upload data to the Wide Area WorkFlow (WAWF) Materiel Inspection and Receiving Report (or WAWF Reparable Receiving Report, if appropriate).

3.5.12.1 If there is no compatible Government database to maintain and track warranty life spans for the Government Furnished Property (GFP), Contractor acquired property (CAP), and/or Contractor Furnished Property (CFP) under contract/task order, the contractor shall internally track items by contract/task order, serial numbers, and the information shall be updated monthly to identify the time left on the original warranty. The contractor shall provide the government a copy of the warranty information in an inventory tracking report (CDRL A018).

3.5.12.2 When an item has failed to perform, the contractor will determine if the item is still under warranty. If the item is under warranty, the contractor shall obtain a Return for Maintenance Authorization (RMA) number and instructions on how to get the product repaired or replaced from the manufacturer or authorized distributor. A Warranty and Non-Warranty Failure Status Repair Report (CDRL A019) shall be submitted to the COR on all warranty and non-warranty actions taken during the preceding quarter and collected cumulatively. The contractor shall submit the report within fifteen (15) days of the completion of the quarter. Quarters shall be based on the fiscal year beginning in the month of October.

3.5.12.3 The contractor will perform warranty management on all assigned systems and record warranty data (with serial number, location and warranty expiration date) in the SOCS inventory management database (COLTS) provided by SPAWARSYSCEN Atlantic. The contractor shall notify the Government whenever a warranty reaches 180 days from expiration. (CDRL A018)

3.5.12.4 The contractor shall be responsible for providing analysis of the warranty cost vs. repair cost for high dollar/high failure rate items being considered for extended warranty coverage (CDRL A013). The contractor shall be responsible for tracking follow on warranty coverage based on the cost

vs. repair analysis.

3.5.13 Shipping and Receiving

The contractor shall be required to perform shipping and receiving functions using the best commercial shipping practices. The contractor shall package and ship all materials to a predetermined destination for arrival by a set delivery date designated by the Government. The contractor shall provide return shipping instructions and assistance as required. When a new/repaired part is shipped and a failed one returned, the contractor shall be responsible for logging the equipment transaction in the configuration management (inventory management) database (COLTS).

Received equipment shall be inspected and logged into the government inventory management database within 24 hours of arrival. The contractor shall have a defined property control process that has been approved by DCMA. The contractor shall notify the COR and project lead of equipment arrival and availability.

3.6 NETWORK ENGINEERING

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The contractor shall provide the services listed below to SOCS IPT customers. This support will not duplicate NMCI efforts.

3.6.1 The contractor shall design build, configure, and maintain a Wide Area Network (WAN) and classified and unclassified Local Area Networks (LAN), in accordance with the Department of Defense Information Enterprise Architecture (DoD IEA) version 2.0, the Department of Defense Architecture Framework (DoDAF) version 2.02 and the Joint Information Environment (JIE).

Equipment within that environment includes but is not limited to the following:

• The server farm

• The storage area network (SAN)

• The network infrastructure routing/switching network

• The private virtual networks and remote access servers

• Training networks

• Systems integration facilities

• Domain Name Server

• Web Services Servers Call Managers

3.6.2 The contractor shall comply with and support all information assurance regulations, policies, and guidelines as they apply to the network (servers/routers, switches, firewalls, intrusion detection systems, and monitoring tools).

3.6.3 The contractor shall provide support for the certification of equipment by the Joint Interoperability Test Command (JITC) as well as for A&A.

3.6.4 The contractor shall provide engineering support to allow the Global Enterprise Operations Center (GEOC) to monitor and control Tactical and Strategic nodes and provide C5ISR services to remote locations.

3.6.5 The contractor shall provide support maintaining the government electronics labs, which includes but is not limited to labeling cable(s), classification marking, performing software upgrades and patches, configuration management of lab equipment, and equipment calibration.

3.6.6 The contractor shall provide technical support to SPAWARSYSCEN Atlantic engineer(s), which includes providing knowledge of and expertise in new technologies (i.e.

Acceleration technology, Voice networking, Layer 2 encryption, MPLS, and 10G/100G transport).

3.6.7 The contractor shall provide support to primary test engineer to develop test procedures and assist the Government in the preparation of test plans and test reports in support of SOCS IPT customers’ network technology/equipment integration.

3.6.8 The contractor shall assist the sponsor’s circuit actions team and SPAWARSYSCEN integration teams with all related circuits; document and track all Telecommunications Requests (TR), Telecommunications Service Requests (TSR) and Telecommunications Service Orders (TSO);

and analyze TSOs for issues and…