17-T-0138_Attachment_6_QASP_Matrix_-_Diesel_Generators_-_rev2.pdf

N39040-17-P-0138 Attachment 6

QUALITY ASSURANCE SURVEILLANCE PLAN, (MATRIX)

PREVENTIVE AND REMEDIAL MAINTENANCE ON DIESEL GENERATORS AND ASSOCIATED EQUIPMENT AT PNS

Deliverable or

Service Requirement

Measurement/ Metric

Performance Standards Maximum Error Rate

Method of Surveillance

Procedures to be taken when performance standards are met/not met

Preventive Maintenance (PM) (Scheduled)

Remedial Maintenance (RM) (Unscheduled)

Timeliness

Responsiveness

Perform all services required quarterly and semi-annually (at intervals of every three (3) to six (6) months IAW the list of applicable services provided in the applicable operations and maintenance manuals), per Appendix 1, Appendix 2 and Appendix 3 of the SOW. Preventive maintenance is 100% complete and on schedule.

Annual maintenance (or any services required at greater intervals than semi-annually) shall be conducted in conjunction with the semi-annual maintenance that immediately precedes a period of extended use, per Appendix 1, Appendix 2 and Appendix 3 of the SOW. Annual maintenance is 100% complete and on schedule.

Maintenance service documents shall be submitted within 5 working days after completion of the maintenance services.

Services completed within 5 business days of scheduled service.

Per paragraph 6.2 of the SOW, emergent remedial repair calls shall be responded to, at least by telephone, within 1 hour.

0%

0%

25%

COR Inspections COR file Customer feedback/ communications Time logs

Repair logs Recommendations followed per manufacturer’s maintenance manual.

100% review of maintenance service documentation that is submitted within 5 working days of the maintenance services.

Temporary Services Electrical General Foreman (or designated representative) to notify the Contractor no less than 15 days prior to the desired preventive maintenance date. As part of the PM, running the diesel loaded must be coordinated with the Shipyard POC for the load bank.

Performance standards are met when all tests pass without issue (no leaks, proper voltage is maintained, etc.).

Positive and negative performance by the KTR will be recorded accordingly in the COR monthly report and included in the contract file for future evaluation of past performance.

Contracting Officer will review all documented performance reports prior to exercising options. Inability of the KTR to meet required standards of PWS and this document may result in options not being exercised.

All positive and negative findings will be reported in the Contractor Performance Appraisal Rating System (CPARS).

N39040-17-P-0138 Attachment 6

Maintenance Performance Schedule

Quality

Timeliness

Call backs- how often is Contractor (KTR) called back for repeat issues.

Per paragraph 6.2, for remedial repairs, KTR on-site and working to resolve issue within 2 hours (24/7/365) at PNS.

KTR to restore operational integrity to all affected equipment in 30 minutes or less, or per paragraph

6.5 of the SOW.

1 call back per incident;

NTE 5% of

POP

10% max.

over POP

5%