17-T-0138_Attachment_5_QASP_-_Diesel_Generators_-_rev2.pdf

N39040-17-P-0138 Attachment 5

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

PREVENTIVE AND REMEDIAL MAINTENANCE ON DIESEL GENERATORS AND

ASSOCIATED EQUIPMENT AT PNS

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to make sure that systematic quality assurance methods are used in the administration of the Performance Based Service Contract (PBSC) standards included in this contract and in subsequent task orders issued thereunder. The intent is to ensure that the Contractor performs in accordance with performance metrics set forth in the contract documents, that the Government receives the quality of services called for in the contract and that the Government only pays for the acceptable level of services received.

2. AUTHORITY

Authority for issuance of this QASP is provided under FAR 52.212-4(a), Inspection/Acceptance, and FAR 52.212-4(m), Termination for Cause and documentation called for in the contract to be accomplished by the Contracting Officer or his duly authorized representative.

3. SCOPE

The QASP is put in place to provide Government surveillance oversight of the Contractor’s quality control efforts to assure that they are timely, effective and are delivering the results specified in the contract or task order. The QASP is not a part of the contract nor is it intended to duplicate the Contractor’s Management Plan.

4. GOVERNMENT RESOURCES

The following definitions for Government resources are applicable to this plan:

Contracting Officer - A person duly appointed with the authority to enter into, administer, or terminate contracts and make related determinations and findings on behalf of the Government.

Contracting Officer’s Representative (COR) - An individual designated in writing by the Contracting Officer to act as his authorized representative to assist in administering a contract. The source and authority for a COR is the Contracting Officer. COR limitations are contained in the written letter of appointment.

5. RESPONSIBILITIES

The Government resources shall have responsibilities for the implementation of this QASP as follows:

Contracting Officer – The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the Contracting Officer that assures the Contractor receives impartial, fair, and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

Contracting Officer’s Representative (COR) - The COR is responsible for assuring proper Government surveillance of the Contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the Contractor deems may affect contract, price, terms, or conditions shall be referred to the Contracting Officer for action. The COR will serve as the Quality Assurance Evaluator (QAE).

6. METHODS OF QUALITY ASSURANCE SURVEILLANCE

The below listed methods of surveillance shall be used in the administration of this QASP.

Customer Feedback – Customer feedback may be obtained from random customer complaints. Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, must be signed and must be forwarded to the COR.

Inspections – Each phase of the services rendered under the contract is subject to Government inspection during the Contractor’s operations and after completion of a task.

Inspections may be routine functions performed by the COR and/or Surveillance/Technical POC. Government inspections may be conducted in an unannounced manner by the COR and/or Surveillance/Technical POC. The COR shall maintain a Contract Discrepancy Report (CDR), a copy of which will be provided to the Contractor. Within three days, the Contractor shall reply in writing to CDR(s) by stating reason(s) for unsatisfactory performance(s) and shall identify the corrective action(s) that will be taken to prevent recurrence(s).

7. IDENTIFIED QUALITY ASSURANCE SURVEILLANCE ITEMS

The following PBSC items are identified within the Solicitation and are to be monitored under this QASP.

Preventive Maintenance (PM) (Scheduled)

Performance Standard – Timeliness – Perform all services required quarterly and semi-annually (at intervals of every three (3) to six

(6) months IAW the applicable operations and maintenance manuals), per Appendix 1, Appendix 2 and Appendix 3 of the SOW. Maintenance shall include, but is not limited to, the list of services provided in the applicable operations and maintenance manuals, per Appendix 1, Appendix 2 and Appendix 3. Preventive maintenance is 100% complete and on schedule.

Annual maintenance (or any services required at greater intervals than semi-annually) shall be conducted in conjunction with the semi-annual maintenance that immediately precedes a period of extended use, per Appendix 1, Appendix 2 and Appendix 3 of the SOW.

Annual maintenance is 100% complete and on schedule.

Maximum Error Rate – 0%

Performance Standard – Timelines - Maintenance service documents shall be submitted within 5 working days after completion of the maintenance services.

Maximum Error Rate – 25%

Performance Standard – Timelines - Services completed within 5 business days of scheduled service.

Maximum Error Rate –

Remedial Maintenance (RM) (Unscheduled)

Performance Standard – Responsiveness – Per paragraph 6.2 of the SOW, remedial (unscheduled) repair calls responded to, at least by telephone, within 1 hour.

Maximum Error Rate –

Quality - Call backs- how often is Contractor (KTR) called back for repeat issues.

Maximum Error Rate – 1 call back per incident; NTE 5% of POP

Maintenance Performance Schedule

Performance Standard – Timeliness – Per paragraph 6.2, for remedial repairs, KTR on-site and working to resolve issue within 2 hours (24/7/365) at PNS.

Maximum Error Rate – 10% max. over POP

Timeliness – KTR to restore operational integrity to all affected equipment in 30 minutes or less, or per paragraph

6.5 of the SOW.

Maximum Error Rate – 5%

8. DOCUMENTATION

The COR will, in addition to providing documentation to the Contracting Officer, maintain a complete Quality Assurance file. All such records will be retained for the life of this contract. Information in the Quality Assurance file will be considered when completing the annual Contractors Performance Assessment Reporting Systems report.

9. ATTACHMENTS

Attachment A – QASP Matrix