Attachment_2_QASP_-_NDT.pdf

N39040-16-T-0116

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

NDT Inspector Services

IN SUPPORT OF US NAVY’S SUBMARINE MAINTENANCE PROGRAM

ABOARD 688 CLASS SUBMARINES

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to make sure that systematic quality assurance methods are used in the administration of the Performance Based Service Contract (PBSC) standards included in this contract and in subsequent task orders issued there under. The intent is to ensure that the

Contractor performs in accordance with performance metrics set forth in the contract documents, that the Government receives the quality of services called for in the contract and that the

Government only pays for the acceptable level of services received.

2. AUTHORITY

Authority for issuance if this QASP is provided under

FAR 52.246-4 Inspection of Services -- Fixed-Price, and FAR 52.249-8, Termination for Default and documentation called for in the contract to be accomplished by the Contracting

Office or his duly authorized representative.

3. SCOPE

The QASP is put in place to provide Government surveillance oversight of the Contractor’s quality control efforts to assure that they are timely, effective and are delivering the results specified in the contract or task order. The QASP is not a part of the contract nor is it intended to duplicate the

Contractor’s Management Plan.

4. GOVERNMENT RESOURCES

The following definitions for Government resources are applicable to this plan:

Contracting Officer - A person duly appointed with the authority to enter into, administer, or terminate contracts and make related determinations and findings on behalf of the

Government.

Contracting Officer’s Representative (COR) - An individual designated in writing by the Contracting Officer to act as his authorized representative to assist in administering a contract. The source and authority for a COR is the

Contracting Officer. COR limitations are contained in the written letter of appointment.

5. RESPONSIBILITIES

The Government resources shall have responsibilities for the implementation of this QASP as follows:

Contracting Officer – The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the Contracting Officer that assures the Contractor receives impartial, fair, and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

Contracting Officer’s Representative (COR) - The COR is responsible for assuring proper Government surveillance of the

Contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the Contractor deems may affect contract, price, terms, or conditions shall be referred to the Contracting Officer for action. The COR will serve as the Quality Assurance Evaluator (QAE).

6. METHODS OF QUALITY ASSURANCE SURVEILLANCE

The below listed methods of surveillance shall be used in the administration of this QASP.

Customer Feedback – Customer feedback may be obtained from random customer complaints. Naval Supply Systems form 1343 will be made available by the COR for the patrons. The COR shall have sole custody of the suggestion box. Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, must be signed and must be forwarded to the COR.

Inspections – Each phase of the services rendered under the contract is subject to Government inspection during the

Contractor’s operations and after completion of a task.

Inspections may be routine functions performed by the COR.

Government inspections may be conducted in an unannounced manner by the COR. The COR shall maintain a Contract

Discrepancy Report (CDR), a copy of which will be provided to the Contractor. Within three days, the Contractor shall reply in writing to CDR(s) by stating reason(s) for unsatisfactory performance(s) and shall identify the corrective action(s) that will be taken to prevent recurrence(s).

7. IDENTIFIED QUALITY ASSURANCE SURVEILLANCE ITEMS

The following PBSC items are identified within the Solicitation and are to be monitored under this QASP.

Workforce Training/Qualifications

Performance Standard – Quality – Contractor shall provide and maintain quality personnel who meet all certification requirements as identified in Paragraph 6d of the

Statement of Work (SOW).

As identified in Paragraph 6d contractor shall provide copies of written practices, NDT course outlines and inspection personnel certificates.

Timeliness – Contractor shall provide all personnel and required documentation by the period of performance start date identified in

Paragraph 4 of the SOW.

Responsiveness – Contractor’s ability to respond to concerns with workforce personnel as well as the approach used to resolve problems.

Maximum Error Rate – Refer to QASP Matrix for errors rates of individual elements

Workforce Performance

Performance Standard – Quality – Contractor shall consistently use PPE

Contractor shall submit accurate NDT reports and maintain an accurate logbook of work performed as identified in Paragraph 6a(5).

Timeliness – All required tasks shall be completed in accordance with shipyard/project schedules.

to respond to performance/quality and scheduling concerns and approach used to resolve problems.

Management Performance

Performance Standard – Quality – The contractor shall be required to provide the appropriate number of personnel per shift and for the estimated hours as detailed by the manning table in Paragraph 4 of the

SOW.

Timeliness – Contractor’s ability to maintain a stable work force with minimum turnover of personnel in order to minimize any delays or impact.

Contractor’s ability to have personnel at the Shipyard by the start date to minimize any delays or impact to the shipyard/project schedules.

Contractor supervisor shall work with

PNS NDT Division Head to plan and assign workload accordingly to ensure all required tasks are completed in a timely manner.

to respond to safety and discipline concerns and approach used to resolve problems.

8. DOCUMENTATION

The COR will, in addition to providing documentation to the

Contracting Officer, maintain a complete Quality Assurance file. All such records will be retained for the life of this contract. Information in the Quality Assurance file will be considered when completing the annual Contractors Performance

Assessment Reporting Systems report.

9. ATTACHMENTS

Attachment A – QASP Matrix