Attachment_7_QASP_Matrix_.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN, (MATRIX)

Touch Labor – Multiple Trades

IN SUPPORT OF US NAVY’S SUBMARINE MAINTENANCE PROGRAM

688 CLASS SUBMARINES

Deliverable or Service

Requirement

Measurement/

Metric

Performance Standards Maximum Error Rate

Method of Surveillance

Procedures to be taken when performance standards are met/not met

Workforce Training

/ Qualifications

Quality

Timeliness

Responsiveness

Contractor shall ensure all personnel are fully qualified, meet or exceed training and skill requirements and possess adequate experience as stated in 2.1& 2.2 of the Performance Work Statement

(PWS)

Contractor shall provide all training records and documented trade/work experience certifying the personnel have met the requirements under paragraph 2.1 of the PWS to the

Portsmouth Naval Shipyard (PNS) training department at least one week prior to travel date as identified in Paragraph 2.4.2 of the

PWS

Contractor’s ability to respond to any training/qualification issues with workforce personnel as well as the approach used to resolve problems.

0%

100% verification of all training/qualification records by PNS

Positive performance by the Contractor will be recorded accordingly in the COR monthly report and included in the contract file for future evaluation of past performance.

Negative performance by the Contractor will

All positive and negative findings will be reported in the Contractor Performance

Appraisal Rating System (CPARS).

Touch Labor – Multiple Trades

Requirement

Measurement/

Metric

Performance Standards Maximum Error Rate

Method of Surveillance

Procedures to be taken when performance standards are met/not met

Workforce

Performance

Contractor workforce shall perform tasks as identified in 2.1of the

PWS

Contractor shall provide the appropriate number of personnel

/hours per shift as identified in

Attachment A Manning Table

Contractor shall maintain a stable work force with minimum turnover of personnel.

The contractor will be rated on their ability to provide required services in accordance with the project schedules. Project Schedules will be defined by PNS throughout execution of the contract.

Contractor’s ability to respond to performance/quality and scheduling concerns and approach used to resolve problems.

5% error rate of hours per month

10% turnover of personnel per life of contract

Customer Feedback

Unannounced inspections by the COR and/or technical point of contact

100% review of all monthly reports

Weekly/bi-weekly meetings between PNS Contracting

Department, contractor, and appropriate PNS personnel

100% verification of time and attendance records via

SUPDESK

Touch Labor – Multiple Trades

Requirement

Measurement/

Metric

Performance Standards Maximum Error Rate

Method of Surveillance

Procedures to be taken when performance standards are met/not met

Management

Performance

Contractor management shall assign work, provide oversight, resolve conflict, discipline and reward, manage travel, and maintain a safe environment as detailed in

Paragraph 2.4 of the PWS.

Contractor management shall report all injuries as identified in

Paragraph 2.4.5 of the PWS.

Contractor management shall provide weekly status reports as identified in Paragraph 4.4 of the

PWS and shall contain the elements identified in Attachment C of the contract.

Contractor shall present weekly status reports for review at weekly status meetings

Contractor management’s ability to respond to safety and discipline concerns and approach used to resolve problems.

Customer Feedback

Unannounced inspections by the COR and/or technical point of contact

100% review of all monthly reports

Weekly/bi-weekly meetings between PNS Contracting

Department, contractor, and appropriate PNS personnel