Attachment_6_Quality_Assurance_Surveillance_Plan.pdf

N39040-16-P-0031

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

Touch Labor – Multiple Trades

IN SUPPORT OF US NAVY’S SUBMARINE MAINTENANCE PROGRAM

688 CLASS SUBMARINES

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to make sure that systematic quality assurance methods are used in the administration of the Performance Based Service Contract (PBSC) standards included in this contract and in subsequent task orders issued there under. The intent is to ensure that the

Contractor performs in accordance with performance metrics set forth in the contract documents, that the Government receives the quality of services called for in the contract and that the

Government only pays for the acceptable level of services received.

2. AUTHORITY

Authority for issuance if this QASP is provided under

FAR 52.212-4(a), Inspection/Acceptance, and FAR 52.212-4(m), Termination for cause and documentation called for in the contract to be accomplished by the Contracting Office or his duly authorized representative.

3. SCOPE

The QASP is put in place to provide Government surveillance oversight of the Contractor’s quality control efforts to assure that they are timely, effective and are delivering the results specified in the contract or task order. The QASP is not a part of the contract nor is it intended to duplicate the

Contractor’s Management Plan.

4. GOVERNMENT RESOURCES

The following definitions for Government resources are applicable to this plan:

Contracting Officer - A person duly appointed with the authority to enter into, administer, or terminate contracts and make related determinations and findings on behalf of the

Government.

Contracting Officer’s Representative (COR) - An individual designated in writing by the Contracting Officer to act as his authorized representative to assist in administering a contract. The source and authority for a COR is the

Contracting Officer. COR limitations are contained in the written letter of appointment.

5. RESPONSIBILITIES

The Government resources shall have responsibilities for the implementation of this QASP as follows:

Contracting Officer – The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the Contracting Officer that assures the Contractor receives impartial, fair, and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

Contracting Officer’s Representative (COR) - The COR is responsible for assuring proper Government surveillance of the

Contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the Contractor deems may affect contract, price, terms, or conditions shall be referred to the Contracting Officer for action. The COR will serve as the Quality Assurance Evaluator (QAE).

6. METHODS OF QUALITY ASSURANCE SURVEILLANCE

The below listed methods of surveillance shall be used in the administration of this QASP.

Customer Feedback – Customer feedback may be obtained from random customer complaints. Naval Supply Systems form 1343 will be made available by the COR for the patrons. The COR shall have sole custody of the suggestion box. Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, must be signed and must be forwarded to the COR.

Inspections – Each phase of the services rendered under the contract is subject to Government inspection during the

Contractor’s operations and after completion of a task.

Inspections may be routine functions performed by the COR.

Government inspections may be conducted in an unannounced manner by the COR. The COR shall maintain a Contract

Discrepancy Report (CDR), a copy of which will be provided to the Contractor. Within three days, the Contractor shall reply in writing to CDR(s) by stating reason(s) for unsatisfactory performance(s) and shall identify the corrective action(s) that will be taken to prevent recurrence(s).

7. IDENTIFIED QUALITY ASSURANCE SURVEILLANCE ITEMS

The following PBSC items are identified within the Solicitation and are to be monitored under this QASP.

Workforce Training/Qualifications

Performance Standard – Quality – Contractor shall ensure all personnel are fully qualified, meet or exceed training and skill requirements and possess adequate experience as stated in 2.1& 2.2 of the Performance

Work Statement (PWS).

Timeliness – Contractor shall provide all training records and documented trade/work experience certifying the personnel have met the requirements under paragraph 2.1 of the PWS to the

Portsmouth Naval Shipyard (PNS) training department at least one week prior to travel date as identified in

Paragraph 2.4.2 of the PWS.

Responsiveness – Contractor’s ability to respond to any training/qualification issues with workforce personnel as well as the approach used to resolve problems.

Maximum Error Rate – Quality – 0%

Timeliness – 0%

Responsiveness – 0%

Workforce Performance

Performance Standard – Quality – Contractor workforce shall perform tasks as identified in 2.1 of the PWS.

Contractor shall provide the appropriate number of personnel /hours per shift as identified in Attachment A

Manning Table.

Contractor shall maintain a stable work force with minimum turnover of personnel.

Timeliness – The contractor will be rated on their ability to provide required services in accordance with the project schedules. Project

Schedules will be defined by PNS throughout execution of the contract.

Responsiveness – Contractor’s ability to respond to performance/quality and scheduling concerns and approach used to resolve problems.

Maximum Error Rate – Quality – 10%

Management Performance

Performance Standard – Quality – Contractor management shall assign work, provide oversight, resolve conflict, discipline and reward, manage travel, and maintain a safe environment as detailed in Paragraph 2.4 of the

PWS.

Contractor management shall report all injuries as identified in Paragraph

2.4.5 of the PWS.

Contractor management shall provide weekly status reports as identified in

Paragraph 4.4 of the PWS and shall contain the elements identified in

Attachment C of the contract.

Timeliness – Contractor shall present weekly status reports for review at weekly status meetings

Responsiveness – Contractor management’s ability to respond to safety and discipline concerns and approach used to resolve problems.

Maximum Error Rate – Quality – 0%

8. DOCUMENTATION

The COR will, in addition to providing documentation to the

Contracting Officer, maintain a complete Quality Assurance file. All such records will be retained for the life of this contract. Information in the Quality Assurance file will be considered when completing the annual Contractors Performance

Assessment Reporting Systems report.

9. ATTACHMENTS

Attachment A – QASP Matrix