Attch 8 QASP.pdf

Quality Assurance Plan (QASP) N00189-**-*-****

September 20, 2024

1. Contract or Task Order Title:

Relocatable Over The Horizon Radar (ROTHR) Operations and Maintenance

(O&M) Services

2. Purpose:

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

Ensuring that the Government has an effective and systematic method of surveillance for the services required in contractual doc- trines. The QASP will be used primarily as a tool to verify that the contractor is performing all services required by the contract in a timely, accurate, and complete fashion.

• What will be monitored?

• How monitoring will take place.

• Who will conduct the monitoring?

• How monitoring efforts and results will be documented.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the con- tractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance.

This QASP is a “living document” and the Government may review and revise it on a regular basis. Updates shall ensure that the QASP remains a valid, useful, and enforceable document. Copies of the original QASP and revisions shall be provided to the con- tractor and Government officials implementing surveillance activities. Timely notification to the contractor will be provided to ensure compliance with new QASP requirements.

3. Roles and Responsibilities:

The following personnel shall oversee and coordinate surveillance activities.

Contract Administration Office (CAO) – is responsible for matters specified in FAR Part 42 and DFARS Part 242 Contract Ad- ministration and Audit Services except those areas otherwise specifically performed by the Procurement Contracting Officer (PCO) designated in 42.302 paragraphs (a)(5), (a)(9), (a)(11) and (a)(12).

Contracting Officer (CO) – The CO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The CO shall also ensure that the contractor receives impartial, fair, and equitable treatment under this contract. Determine the final assessment of the contractor’s performance. Additional duties as listed:

• Appoint COR in JAM.

• Identify, by the complexity of the work (Type A, B, or C), the responsibilities to be performed by the COR, and the qualification requirements.

• Use judgement to decide if a COR needs to file a Confidential Financial Disclosure Report (OGE 450).

• Ensure CORs are familiar with and understand their role and responsibilities and have completed all COR training (see Appendix 1) prior to appointment.

• Ensure all training certificates, the Quality Assurance Surveillance Plan (QASP), and other documents required by the CO are uploaded to JAM prior to the appointment of the COR.

• Conduct post-award orientation for all service contracts greater than $7 million and all 8A contracts regardless of dollar value, in coordination with the WHS Office of Small Business Programs. Post-Award orientations will be documented in the contract files (i.e., meeting notes, presentations, memo to file, etc.).

Post-Award orientations not covered in this section are strongly encouraged, but will be at the discretion of the CO.

• Provide contract-specific training (e.g. post-award orientation-see Appendix 5) to all CORs regardless of experience or completion of formal training.

• Act as final authority on scope determination findings and modify the contract to effect changes as required. For out-of- scope changes, post to FBO as required per FAR Subpart 5 prior to modifying contracts. Hold periodic status meetings with the COR (at least quarterly) to ensure acceptable Contractor performance and discuss other contract administration matters.

• Provide input on the COR’s performance to the COR’s supervisor in their annual performance assessment.

• Ensure Contractor Performance Assessment Reporting System (CPARS) reporting is completed in accordance with the thresholds stated in FAR 42.1502 and DFARS 242.1502.

• When applicable, ensure the Contractor has completed the Service Contract Reporting (SCR) manpower data reporting into the System for Award Management at www.sam.gov, contractors must complete reporting per the terms of their contract. Ensure there is proof of SCR data submission in the contract file.

• When applicable, fulfill the role of “Certifying Official” as the Contracting Activity point of contact in the NISP Contracts Certification System (NCCS) module of PIEE to sign the DoD Contract Security Classification Specification DD Form 254 after the Security Officer signs as the “Reviewer”.

• When applicable, work with the COR and the Property Administrator to ensure property is properly added to the Government Furnished Property (GFP) module in PIEE, prior to property issuance to the Contractor.

After the PIEE module is updated, modify the contract to add the individual GFP PDF documents as attachments to the contract and update as needed over course of the contract.

• Conduct annual review of the COR file in SPM.

Contracting Officer’s Representative (COR) – The COR is responsible for providing continuous technical oversight of the con- tractor’s performance. The COR uses the QASP to conduct the oversight/surveillance process.

The COR shall keep a Quality Assurance file that accurately documents the contractor’s actual performance, located within PIEE (JAM/SPM modules; formerly known as CORT). The purpose is to ensure that the contractor meets the performance standards contained in the contract. The COR is responsible for reporting early identification of performance problems to the CO. The COR is required to provide an annual performance assessment to the CO which will be used in documenting past performance. The QASP is the primary tool for documenting contractor performance. The COR is not empowered to make any contractual commitments or to authorize any contractual change on the Government’s behalf. No action may be taken by the contractor unless the PCO or CAO has issued a contractual change. Additional duties as listed:

• Complete all mandatory training (Type A, B, or C - see Appendix 1) or equivalents, agency required training, and certifications before COR nomination.

• Review and understand terms and conditions of the contract and perform COR responsibilities as designated by the CO and as prescribed in the COR Handbook.

• Not appoint, delegate, re-delegate, or sub-designate COR responsibilities to other persons.

• Maintain individual COR contract files for each assigned contract in SPM, enabling efficient reviews by the CO.

• Notify the PM/MD and the CO in sufficient time to permit timely appointment and transition to a successor

COR in the event a COR needs relief from COR duties (transfers, retires, or otherwise vacates the position).

• Complete monthly contractor performance reports using the Surveillance Checklist Smart Form in SPM.

The information can be entered directly into SPM or the form found in Appendix 2 can be uploaded into SPM for less complex contract actions.

• Report any contract performance issues immediately to the CO.

• Ensure all reports, records, and communications are made available in SPM to the supervisor, the successor

COR, and the CO when the COR appointment is terminated.

• When required, complete CPARS within 120 days after completion of annual contract performance.

• Review and approve or reject all invoices timely to avoid late payment fees.

• When applicable, work with the Security Officer to ensure the DD Form 254 is uploaded into NCCS.

• When applicable, review the IUID Registry to ensure the Contractor is meeting the GFP reporting requirements in accordance with the contract.

Defense Contract Audit Agency (DCAA) – is responsible for audit verification/provisional approval of invoices and final audit of this contract prior to final payment to the contractor.

Defense Contract Management Agency (DCMA) – is responsible for matters related to Contract Administration, as defined by FAR Part 42 and DFARS Part 242. Other functions may be assigned, excluded, included by MOA/MOU between NAVSUP Philadelphia and DCMA Manassas.

Defense Finance & Accounting Service (DFAS) – is the payment office responsible for making payment of proper invoices after acceptance is documented.

Program/Project Manager (PM)/Maintenance Director (MD) – The PM/MD provides program oversight and supports the COR’s performance assessment activities. Additional duties as listed:

• Identify a prospective COR.

• Review the COR nominee’s qualification package in JAM; verify the COR nominee has the necessary technical qualifications, training, and experience.

• Ensure all training certificates and other documents required by the CO are uploaded JAM prior to approving nomination in JAM.

• Ensure the COR nominee has no personal conflicts of interest in performing their responsibilities.

• Ensure COR maintains working files and monthly reports in SPM.

• Provide input on the performance of the COR as a part of the COR’s annual performance assessment.

Quality Assurance Specialist (QAS) – assists the PM/MD and COR in surveillance of contract performance.

Provides functions, as permitted by, FAR Part 46; monitors specific requests by the customer through means of Quality Assurance Letter of Instruction (QALI) or Letter of Delegation (LoD).

4. Primary Method of Surveillance:

The government evaluator will inspect all work tasks required by the delivery order to ensure contractor compliance with the Statement of Work (SOW) each time service is performed. Record results of inspection, noting the date and time of inspection. If inspection indicates unacceptable performance, follow procedures outlined in Non- Conformance. The evaluator shall not issue a receiving report accepting the services for the delivery/task order until all deficiencies have been corrected.

Acceptable surveillance methods include:

100 Percent Inspection Random Sampling Process Reviews Record Validation Audits Customer Input Unscheduled Inspection Surveys and Interviews

5. Documenting Performance:

Acceptable Performance The Government shall document positive performance. A Contractor Performance Report (CPR) template is attached (Appendix 6). Any report may become part of the supporting documentation for fixed price payments, award/incentive fee payments, CPARS entries, or other actions. Government acceptance of services permits the contractor to invoice for the service fee.

Unacceptable performance

When unacceptable performance occurs, the COR shall inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. The COR shall document the discussion and place it in the COR file and provide a copy to the CO.

When formal written communication is required, a Corrective Action Request (CAR) shall be prepared. The CAR is forwarded to the COR for dissemination to the contractor. The COR shall include a copy of the CAR and place in the COR files. A CAR template is attached to this QASP (Appendix 2).

The contractor shall acknowledge the receipt of the CAR in writing. The CAR will specify if the contractor is required to prepare a corrective action/preventive action (CAPA) plan to documents how the contractor shall correct the unacceptable performance and avoid recurrence. The CAR will also state how long after receipt the contractor has to present this corrective action plan to the COR; normally provided to the government within 10 business days of receipt. The Government may withhold payment for services until corrective action is taken and preventative action is validated. The Government shall review the contractor’s corrective action plan to determine acceptability.

Upon Government acceptance of the corrected/preventative services the contractor will be permitted to invoice for the service fee.

Any CAR will become a part of the supporting documentation for the contract payment deductions, fixed fee deductions, award fee non-payment, CPARS or other actions deemed necessary by the CO.

6. Mandatory or regulatory compliance items:

The COR must notify the Contracting Officer if there are any potential or actual non-compliance issues with federal statues, laws, or regulations, since the CO is the only person that can resolve these noncompliance issues related to law or regulations.

The contract defines the mandatory and regulatory compliance items. This is listed by contract clause inclusion, either by reference or in full text. It is the responsibility of the COR to identify the deficiencies in the mandatory and regulatory clauses and disseminate to the relating functions. If omissions of clauses exist, it is the duty of the COR to provide that clause to the CO in the form of a Contract Deficiency Report (CDR). This is input through the CDR Module in PIEE and is monitored by the CO and COR through completion of the deficiency.

7. Acceptable Quality Level (AQL):

The AQL for this project is defined by the award fee criteria.

8. Evaluation Method:

The COR, utilizing QAS’s for each individual site, will document the time of verbal notification (or written) to the contractor of when requested evaluation is required. The COR will document the official time and date of notification through official means of record. The COR will review records of evaluations, conduct a comparison with actual evaluation performed and otherwise verify and validate contractor performance. The contractor shall enter in the record the official time the system is restored to full operational status. The COR will confirm the date and time of evaluation completion. If any non-conformance is identified, the COR will follow the prescribed method of documenting unacceptable performance.

9. Performance Rating:

In evaluating the quality of the contractor’s performance, the following ratings may be used (same as CPAF Award Fee ratings).

Performance Rating Criteria Excellent Contractor has exceeded almost all of the contract criteria and has met overall cost, schedule and technical performance requirements of the contract in the aggregate, as defined and measured against the contract criteria.

Very Good Contractor has exceeded many of the contract criteria and has met overall cost schedule and technical performance requirements of the contract in the aggregate, as defined and measured against the contract criteria.

Good Contractor has exceeded some of the contract criteria and has met overall cost, schedule and technical performance requirements of the contract in the aggregate, as defined and measured against the contract criteria.

Satisfactory Contractor has met overall cost, schedule, and technical performance requirements of the contract in the aggregate, as defined and measure against the contract criteria.

Unsatisfactory Contractor has failed to meet overall cost, schedule and technical performance requirements of the contract in the aggregate, as defined and measured against the contract criteria.

Appendix 1 – Customer Complaint Record

CUSTOMER COMPLAINT RECORD

DATE/TIME OF COMPLAINT

SOURCE OF COMPLAINT

ORGANIZATION BUILDING # INDIVIDUAL PHONE NUMBER

NATURE OF COMPLAINT

CONTRACT REFERENCE

VALIDATION

DATE/TIME CONTRACTOR INFORMED OF COMPLAINT

Date: Time:

ACTION TAKEN BY CONTRACTOR

RECEIVED/VALIDATED BY

Appendix 2 - Corrective Action Request

Appendix 4 – DoD Standard for Certification of CORs – Type A

NATURE OF TYPE A:

WORK

OR REQUIREMENT

REQUIRED COMPE-

TENCY

TOPICS

REQUIRED COMPETENCIES EXPERIENCE AND

TRAINING

REQUIREMENTS

Fixed-price contracts without incentives and low performance risk.

Attributes of such requirements might include:

• Lack of technical or administrative complexity

• No identifiable risk factors

• Limited requirement for technical expertise

• Low likelihood of modification

• Effort is a follow-on to an existing contract

COR responsibilities are generally limited to minimal technical and administrative contract surveillance.

General:

• Attention to detail

• Decision making

• Flexibility

• Oral and written communication

• Problem solving and reasoning

• Self-management and initiative

• Teamwork

Technical:

• Business ethics

• Effective communication of contract requirements

• Effective contract performance management

• Effective COR performance

On completion of mandatory training, the COR should be able to perform at least these competencies in a manner consistent with the nature of Type A work or requirements:

• Assist in acquisition planning.

• Assist in contract award process.

• Establish and maintain a

COR file with all required documentation.

• Identify and prevent unethical conduct and instances of fraud, waste and abuse.

• Perform technical and administrative contract surveillance and reporting responsibilities in accordance with the letter of designation and surveil-lance plan.

• Recommend contract changes when necessary and monitor contract performance as modified.

• Monitor contract expenditures and payments.

• Monitor contract schedule compliance.

• Perform liaison responsibilities between the contracting officer, the requiring activity, and the contractor for management of the contract.

• Inspect and accept or reject deliverables during contract performance and at close- out in conformance with contract terms and conditions.

• Monitor the control and disposition of U.S.

Government furnished assets.

• Perform surveillance in a contingency environment, when applicable.

Experience:

• Agency experience:

Minimum of 6 months unless waived. The waiver must be addressed in the nomination package.

• Relevant technical experience: As determined by the requiring activity and COR Management for the contracting officer’s consideration.

• General competencies:

As determined by the nominating supervisor for the contracting officer’s consideration.

Training:

• DAU course, “Contracting Officer’s Representative with a Mission Focus” (online).

• DAU course, “COR in a Contingency Environment,” when applicable (classroom or online).

• WAWF training (online).

• DoD Component provided ethics (designated OGE Form 450 filers only) & CTIP training.

• Additional training man- dated by the contracting activity or agency (e.g., security, etc.).

Refresher Training:

• Minimum of 8 hours COR specific training:

o Every 3 years, OR o Before assuming

COR responsibilities, if the individual has not served as a COR within the previous 24 months.

• Annual DoD Component pro- vided ethics (designated OGE Form 450 filers only) & CTIP training.

• Any additional training man- dated by the contracting activity or agency.

Appendix 4 – DoD Standard for Certification of CORs – Type B

NATURE OF WORK B:

OR REQUIREMENTS

REQUIRED COMPETENCY

TOPICS

REQUIRED COMPETENCIES EXPERIENCE AND TRAINING

Fixed-price contracts with incentives; fixed-price con- tracts with other than low performance risk; and other than fixed-price contracts. This includes everything other than Types A and C.

Attributes of such requirements might include:

• Contract complexit y or performan ce risk

• Effort will be performed in multiple regions or remote geographic locations

• The need for increased surveillan -ce

• Magnitude of the requirement

• The contract contains incentive arrangements or cost sharing provisions

• The contract is cost-type of T&M or LH type, or FP

LOE

COR responsibilities are of increased complexity.

• Decision making

• Flexibility

• Influencing and persuasive inter-personal skills

• Oral and written communication

• Planning and evaluating

• Problem solving

• Reasoning

• Self-management and initiative

• Defining governme nt requireme nts

• Understanding and knowledge of contract type

• Effective analytic skills

• Effective communication of con- tract requirements

• Effective contract performance management

• Effective COR performance

• Project management

• Strategic planning

• Understanding the market- place

On completion of mandatory training, the COR should be able to perform at least these competencies in a manner consistent with the nature of Type B work or requirements:

• Assist in acquisition planning.

• Assist in contract award process.

• Establish and maintain COR file with all required documentation.

• Identify and prevent unethical conduct and instances of fraud, waste and abuse.

• Review technical deliverables and ensure compliance with Statement of Work or Statement of Objectives (e.g., perform technical monitoring and reporting in accordance with a quality assurance surveillance plan or other quality surveillance plan).

• Perform administrative monitoring and reporting responsibilities (e.g., handle security issues, attend meetings, etc.).

• Recommend contract changes when necessary and monitor con-tract performance as modified.

• Monitor contract expenditures and payments.

• Monitor contract schedule compliance.

• Perform liaison responsibilities between the contracting officer and the contractor for management of the contract.

• Inspect, and accept or reject deliverables during contract performance and at close-out in conformance with contract terms and conditions.

• Review and validate that con-tractor payment requests are commensurate with performance.

• Monitor control and dis-position of U.S Government furnished assets.

• Perform surveillance in a contingency environment, when applicable.

• Agency experience: Minimum of 12 months unless waived.

The waiver must be addressed in the nomination package.

• Relevant technical experience: As determined by the requiring activity or COR management for the contracting officer’s consideration.

• General competencies: As deter- mined by the nominating supervisor for the contracting officer’s consideration.

• DAU course, “Contracting Officer’s Representative” (classroom or on-line) or ALU-CL or equivalent course.

• DAU course, “COR in a Con tingency Environment,” when applicable (classroom or online).

• WAWF training (online).

• DoD Component provided ethics (designated OGE Form 450 filers only) & CTIP training.

• Additional training mandated by the contracting activity or agency (e.g., security, etc.).

• Minimum of 16 hours COR specific training:

o Every 3 years, OR o Before assuming COR responsibilities, if the individual has not served as a COR within the previous 24 months.

• Annual DoD Component pro- vided ethics

(designated OGE Form 450 filers only) & CTIP training.

• Any additional training man- dated by the contracting ac tivity or agency.

NATURE OF WORK C: OR

REUIREMENTS

REQUIRED

COMPENTENCY TOPICS

REQUIRED COMPENTENCIES EXPERIENCE AND TRAINING

Unique contract requirements that necessitate the COR have a higher education or specialized training beyond the Type B requirements.

Attributes of such requirements might include:

• Environmental remediation

• Major weapons systems

• Medical or dental or veterinarian services, etc.

COR responsibilities are of increased complexity.

• Decision making

• Flexibility

• Influencing and persuasive Interpersonal skills

• Oral and written communication

• Planning and evaluating

• Problem solving

• Reasoning

• Self-management and initiative

• Defining government requirements

• Understanding and knowledge of contract type

• Effective analytic skills

• Effective communication of contract requirements

• Effective contract performance management

• Effective COR performance

• Project management

• Strategic planning

• Understanding the marketplace

On completion of mandatory training, COR should be able to perform at least these competencies in a manner consistent with the nature of Type C work or requirements:

• Assist in acquisition planning.

• Assist in contract award process.

• Establish and maintain

COR file with all required documentation.

• Identify and prevent unethical conduct and instances of fraud, waste and abuse.

• Review technical deliverables and ensure compliance with Statement of Work or Statement of Objectives (e.g., perform technical monitoring and reporting in accordance with a quality assurance surveillance plan or other quality surveillance plan).

• Perform administrative monitoring and reporting responsibilities (e.g., handle security issues, attend meetings, etc.).

• Recommend contract changes when necessary and monitor con- tract performance as modified.

• Monitor contract expenditures.

• Monitor contract schedule compliance.

• Perform liaison responsibilities between the contracting officer and the contractor for management of the contract.

• Inspect, accept or reject deliverables during contract performance and at close-out in conformance with contract terms and conditions.

• Review and validate that con- tractor payment requests are

• Agency experience: Minimum of 12 months unless waived.

The waiver must be addressed in nomination pack- age.

• Relevant technical experience: As determined by the requiring activity or COR management for the contracting officer’s consideration.

• General competencies: As determined by the nominating supervisor for the contracting officer’s consideration.

• DAU course, “Contracting

Officer’s Representative” (classroom or on-line) or ALU-CL or equivalent course.

• DAU course “COR in a Contingency Environment,” when applicable (classroom or online).

• WAWF training (online).

• DoD Component provided ethics (designated OGE Form 450 filers only) & CTIP training.

• Additional training mandated by the contracting activity or agency (e.g., security, etc.).

• Minimum of 16 hours COR specific training:

o Every 3 years, OR o Before assuming COR responsibilities, if the individual has not served as a COR within the previous 24 months.

• Annual DoD Component provided ethics (designated OGE Form 450 filers only) & CTIP training.

• Any additional training mandated by the contracting activity or agency.

• Any necessary for maintenance of li- cense or

Appendix 4 – DoD Standard for Certification of CORs – Type C commensurate with performance.

• Monitor and control disposition of government furnished assets.

• Perform surveillance in a contingency environment, when applicable.

• Other specific functions consistent with the objectives of the activity’s mandatory specialized or technical training.

certification, etc.

Appendix 5: Contract Administration Assistance Chart

Activity Reference(s) Responsibilities Frequency

Po st -A w ar d O ri en ta tio n (K ic k

O ff

M ee tin g)

FAR 42.5 - Post award Orientation

Contracting Officer –

Shall conduct a post- award a conference with the COR and Vendor (for all new service contracts greater than $7M and newly awarded 8A contracts of any value)The format and the magnitude of the conference/meeting is at the Contracting Officer ‘s discretion

Shall document the file to show evidence of the post-award orientation

Shall address (in addition to contract requirements); contract /post award, invoice payment, administration activities, QASP; post award milestones…

Within 10 working days after award

C on tr ac t O ve rs ig ht

DFARS 201.602-2

ADAP PGI

201.604-90

The Contracting Officer –

At time of contract award

At least quarterly

Shall designate a COR for all service contracts (unless they retain and executes contract oversight)

Shall determine the appropriate COR type (A, B or C)

Shall ensure the COR meets the appropriate COR certification requirements

Shall ensure the delegation letter is in the JAM system

Shall meet with COR to foster business relations with the COR

DoDI 5000.72, The COR –

Shall complete required COR training or refresher training

Shall acknowledge the receipt of the COR responsibilities for each contract

Shall establish and maintain a separate file for each new contract

Before contract

Before contract

Refresher training and every 3 years

March 26, 2015 DoD Standard for Contracting Officer’s Representative (COR)Certification

DFARS 201.602-2

Administration Support Team as a support to the CO and CS –

Verify, track and report the compliance of COR appointments within the JAM.

Document, communicate and track discrepancies. Upload files as requested.

Conduct 100% compliance Check (baseline)

Contract Administration Assistance Chart

Activity Reference(s) Responsibilities Frequency

In sp ec tio n

A cc ep ta nc e (I n-v oi ce s)

FAR 46.5 - Acceptance The Contracting Officer –

Shall perform Acceptance of supplies or services as applicable or those contracts they retain COR responsibilities within seven days of receipt

The Prompt Payment Act of 1982

Shall assist the COR in performing Inspection or Acceptance, which include monitoring invoice status

As necessary

The COR –

FAR 46.5 - Acceptance Shall perform inspection and acceptance for the Government assuring performance/delivery is in accordance with contract requirements, terms and conditions.

Within seven days of receipt

PGI 201.602-

Responsibilities Shall follow any payment procedures as specified in the contract

Shall promptly process payments (Prompt Payment Act)

Within three days of departure or access is no longer required

Shall ensure system access is cancelled whenever an individual no longer needs access to perform the contracted work.

Pe rf or m an ce

M an ag em et

C O

R

PGI 201.602-

Responsibilities

The Contracting Officer –

Shall review the COR’s files for accuracy and completeness

Ensure that the CORs properly carry out their roles and responsibilities:

Annually

Coordinate with the COR Supervisor to provide feedback on the performance of the COR duties Perform COR File

On-going

The COR Shall –

Shall maintain COR file in SPM On-going

Engage the Contracting Officer to provide input/feedback for their performance assessment

Annually

Administration Support Team – as a support to the CO and CS –verify and track the compliance of COR Files documents within the SPM (using the AD checklist)

Document report and track discrepancies or missing documents.

Assist the Contracting Officer with uploading files as requested.

Conduct 100% compliance Check (baseline)

Appendix 6: Contractor Performance Report

CONTRACT NUMBER:

DESCRIPTION OF SERVICE:

CONTRACT PERIOD OF PERFORMANCE:

CONTRACTOR:

METHODS OF SURVEILLANCE:

This document is in accordance with Inspection of Services Clause FAR 52.246-4 or FAR 52.212-4(a) Inspections (for commercial contracts) and the Quality Assurance Surveillance Plan requirements.

Complete each of the following and provide detailed explanation. Attach documents if explanation requires supporting evidence.

1. Quality

( ) Exceptional ( ) Very Good ( ) Satisfactory ( ) Marginal ( ) Unsatisfactory

2. Was the contractor’s performance timely?

( ) Yes ( ) No

3. Are there any significant issues that should be brought to the contracting officer’s attention?

( ) Yes ( ) No

4. Action being taken by the contractor to correct discrepancies:

( ) Yes ( ) No discrepancies this month

5. Customer complaints:

a. Number of customer complaints:

b. Number of VALID customer complaints:

6. COR comments (mandatory for negative responses above):

7. I hereby certify that services have been received and accepted.

CONTRACTING OFFICER’S REPRESENTATIVE DIGITAL SIGNATURE